• Are you looking for volunteer roles ?

    Go to volunteering section

295

Head of people and engagement jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Alder Hey Children's Charity, Liverpool (On-site)
£50,000 per year (pro-rata)
Head of Retail (6-Month FTC) – Lead Strategic Growth & Transformation of Charity Retail at Alder Hey Children’s Charity
Posted today Apply Now
Top job
The Young Foundation, London (Hybrid)
£60,000 - £75,000 per year
An exciting opportunity for a senior business development leader to shape growth in a purpose-driven organisation.
Posted 3 days ago Apply Now
Top job
Army Cadet Charitable Trust UK, Aldershot, Hampshire (Hybrid)
£43,795 per year
This is an exciting role in Army Cadet HQ responsible to lead this team of marketeers, media and communication specialists.
Posted 3 days ago Apply Now
Top job
London Black Women's Project, London (On-site)
£52,000 per year
Head of Programmes
Posted 4 days ago Apply Now
Top job
The Difference, Bethnal Green (Hybrid)
£60,000 - £70,000 per year
Seeking a head of programme to lead our year-long training for 200+ school leaders annually, to reduce lost learning in England's schools.
Posted 3 days ago Apply Now
Top job
Barnsley Community Voluntary Services, Barnsley (Hybrid)
£50,562 per year
Champion the future of community support: Drive operations and shape strategic support for Barnsley’s vibrant and diverse VCSE sector.
Posted 5 days ago
Top job
Young Camden Foundation, London (On-site)
£40,000 - £44,000 per year
Join our dynamic charity as our new Head of Grants & Operations, and make a difference in the lives of young people
Posted 5 days ago
Top job
Cynnal Cymru - Sustain Wales, Cardiff, Cardiff (Hybrid)
£41,200 - £46,350 per year
Are you passionate about building a fairer and greener economy for Wales? We’re looking for a Head of Fair Work to join our team.
Posted 6 days ago
Institute of Physics, Greater London (Hybrid)
FTE between £77,000 and £79,000 per annum (pro rota amount between £61,600 and £63,200) per annum
Posted today
Greenpeace UK, London (Hybrid)
£56,988-£63,756
A newly created position, designed to increase capacity and support ambitious income growth across major donors, trusts and foundations.
Posted 1 day ago Apply Now
Day One Trauma Support, Leeds (Hybrid)
£46,500 - £52,000 per year
Posted today Apply Now
Page 1 of 20
Liverpool, Merseyside (On-site)
£50,000 per year (pro-rata)
Full-time
Contract (6 Months Fixed Term)
Job description

Job Title:
Head of Retail

Reporting To:
Director of Operations & People

Salary:
£50,000 per annum (pro rata)

Hours:
37.5 hours per week
Part-time / flexible working arrangements will be considered

Duration:
Fixed Term – 6 months

Location:
Alder Hey Children’s Charity (Old Swan & Huyton shops), Liverpool

Job Purpose

The Head of Retail will provide strategic leadership and expert insight to review, strengthen and evolve Alder Hey Children’s Charity’s retail operation during a six-month period of strategic development.

Working closely with the Director of Operations & People, the postholder will undertake a comprehensive review of the charity’s retail portfolio, identifying opportunities to maximise income, improve operational effectiveness and enhance supporter engagement.

The role will assess the current retail model, including shop performance, operational structures, processes and growth opportunities, and develop clear recommendations and a practical roadmap for the future development of retail income at Alder Hey Children’s Charity.

This is a highly collaborative role requiring strong commercial insight, charity retail expertise and the ability to translate analysis into actionable plans that will support the charity’s long-term income growth and sustainability.

Main Duties / Tasks

Strategic Review and Development

  • Lead a comprehensive strategic review of Alder Hey Children’s Charity’s retail operations, including shop performance, operational structure, systems and processes

  • Assess the current retail model to identify opportunities for income growth, efficiency improvements and enhanced supporter engagement

  • Benchmark retail performance against charity sector best practice and comparable retail operations

  • Develop strategic recommendations and a clear roadmap to strengthen long-term sustainability and growth

Retail Performance and Commercial Insight

  • Analyse financial performance, sales data, stock flow and operational costs across the retail portfolio

  • Identify opportunities to improve profitability, operational efficiency and customer experience

  • Review pricing, merchandising, stock management and donation processes to optimise retail income

  • Provide clear insights and reporting to inform strategic decision-making by the senior leadership team

Operational Improvement

  • Review existing retail processes, structures and ways of working to identify improvements

  • Introduce practical operational improvements during the contract period where appropriate

  • Ensure compliance with best practice in Gift Aid, health and safety and charity retail standards

Future Growth Opportunities

  • Identify opportunities for growth, innovation or diversification, including new retail formats or channels

  • Assess opportunities to strengthen community engagement and donation generation

  • Support development of a longer-term retail strategy aligned to wider income generation ambitions

Leadership and Collaboration

  • Provide leadership and support to the retail team, fostering a positive and collaborative culture

  • Work closely with fundraising, marketing and operations teams to integrate retail into wider strategy

  • Build strong relationships with volunteers, supporters and key stakeholders

Reporting and Strategic Recommendations

  • Provide regular updates to senior leadership on findings, opportunities and progress

  • Deliver a final strategic report with key findings, recommendations and a clear action plan

Other Duties

  • Act as an ambassador for Alder Hey Children’s Charity in line with organisational values

  • Contribute positively as part of the wider team, including supporting fundraising events where required

  • Undertake any other reasonable duties as requested by your line manager

Person Specification

Qualifications, Knowledge and Experience

Essential:

  • Significant experience in retail leadership, ideally within a multi-site or charity retail environment

  • Proven experience delivering retail strategies that drive income growth

  • Experience managing budgets and financial performance

  • Experience leading and developing teams, including volunteers

  • Strong understanding of retail operations (stock, merchandising, customer experience)

  • Experience analysing performance data to inform decision-making

  • Experience working within charity retail

Desirable:

  • Experience reviewing or transforming retail operations

  • Experience developing ecommerce or digital retail channels

Skills and Attributes

Essential:

  • Commitment to equality, diversity and collaborative working

  • Excellent communication skills (written and verbal)

  • Strong relationship-building skills

  • Ability to analyse data and inform strategic decisions

  • Self-motivated with a positive attitude in a fast-paced environment

  • Strong organisational skills with ability to adapt to changing priorities

  • Ability to work both independently and as part of a team

  • Understanding of confidentiality and data protection requirements

  • Strong IT skills, including Microsoft packages

Additional Requirements

Essential:

  • Strong interest in working for a children’s health charity

  • Commitment to the values of Alder Hey Children’s Charity

  • Willingness to support wider charity activities

Desirable:

  • Willingness to occasionally work outside normal office hours

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility. We are unstoppable.

Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues. We respect, celebrate diversity and empower each other.

Passion
We are passionate about what we do and why we do it. We inspire others and grow together.

Magic
We are creative, fun and child-led. We create special moments and go the extra mile for our patients.

Additional Information

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments for applicants where required. We are committed to equal opportunities and welcome applications from all sections of the community.

We are committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

Application resources
Organisation
Alder Hey Children's Charity View profile Organisation type Registered Charity Company size 51 - 100
Alder Hey Children's Charity  logo Play
Untitled-design-6-1170x725.pngRebecca-wilkinson-and-dominic-step-into-summer-scaled-1170x725.jpgTheo-qjr4fpkykw3gzab2krwciczcxlyravbvg2laq9k22w.pngIMG-20240716-WA0006-1170x725.jpg
Posted on: 30 March 2026
Closing date: 20 April 2026 at 12:00
Job ref: Head of Retail AHCC
Tags: Administration, Fundraising, Business Development, Retail / Sales, Volunteering Management, Customer Service, Operations, Customer support, Ecommerce

The client requests no contact from agencies or media sales.