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Page 3 of 17
London, Greater London (Hybrid)
£42,000 - £43,500
Full-time
Contract (3 year Fixed Term Contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Disasters Emergency Committee (DEC) is a unique and dynamic membership organisation which comprises 15 of the UK’s leading humanitarian agencies. 

The DEC launches appeals when there is a humanitarian emergency of such magnitude to warrant a national UK response, with most DEC funds being raised over an intensive two-week period following a disaster. DEC fundraising appeals benefit from the combined expertise of our member agencies, resulting in wide-reaching appeals across high-profile TV, radio, and an increasing number of digital channels. 

Reporting to the Head of Public Fundraising, the Direct Marketing Manager (Retention) is responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.

As Direct Marketing Manager (Retention), you will: 

  • Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of DEC’s segmentation, in order to maximise future income and continually improve the retention of individual supporters for future emergency appeals
  • Lead on the production of retention and reporting back materials for individual and community supporters
  • Manage the development and maintenance of specific supporter journeys
  • Develop and oversee the materials and supporter positioning for a light-touch and mainly reactive legacy marketing programme for the DEC

Person specification:

  • Strong direct marketing experience with a focus on high volume donor retention, with demonstrable knowledge of donor motivations, managing donor relationships, and direct marketing techniques such as direct mail, email, SMS and SMS content management systems
  • A proven track record of developing effective digital and direct marketing strategies, which resulted in significant growth of income and retention of a charity’s individual supporters
  • A key driver for success in this role is the ability to work under extreme pressure during appeals and to very tight deadlines
  • Experience of managing complex budgets and proven ability to manage a complex operational plan within very short timeframes and within budget
  • Ideally you will have experience of working in the international humanitarian aid sector

PLEASE NOTE: This is a hybrid working role, where there is a compulsory 2-week office attendance during an appeal (meals provided). Therefore, this role is suitable for those living within a commutable distance to DEC's Angel, London office. 

Employee benefits include:

  • Annual leave starts at 25 days plus bank holidays, rising after 3 & 5 years service
  • Employer pension contribution of 8%, post probation
  • Health Cash Plan
  • Life insurance (3 x annual salary)
  • Enhanced sick pay - currently 4 weeks full pay, 4 weeks half pay [increases with length of service] to a maximum of 12 weeks full pay, 12 weeks half pay
  • Enhanced maternity leave - currently 18 weeks at full pay
Application resources
Application Instructions

In the first instance, please submit a copy of your latest CV. It is NOT necessary to submit a cover letter - support with formal application will be provided to suitable applicants, including cover letter guidance.

Posted by
QuarterFive Fundraising Recruitment View profile Organisation type Recruitment Agency Company size 6 - 10

Expert recruitment for fundraisers and charities.

Posted on: 27 May 2025
Closing date: 02 June 2025 at 23:00
Job ref: JB
Tags: Fundraising, International Development, Marketing, Digital, Data Analysis, Disaster Response / Relief, Engagement / Outreach, Global Health, Health / Medical, Human Rights, Humanitarian Aid, Strategy, Youth / Children, Direct / Supporters, Individual Giving, Digital Fundraising