Head Of Programme Operations Jobs
Join TreeHouse School as its new Head of Business and Operations to lead on continuous operational/business improvements at our Ofsted “Outstanding” school.
Location: Muswell Hill, London
Salary: Circa £65,000
Type: Permanent, full time (40 hours per week)
Start date for role: January 2025
About TreeHouse School:
TreeHouse School is a non-maintained special school for pupils aged 4- 19 with Autism and learning difficulties.
There are currently over 100 pupils on roll supported by approximately 160+ staff consisting of qualified teachers, teaching assistants, allied health professionals, positive behaviour support staff and operational staff.
It is a thriving and inclusive community devoted to the education and well-being of autistic children and young people across each of its three distinct curriculum pathways, which are tailored to meet the diverse needs of our pupils: pre-formal, semi-formal, and formal. Each pathway focuses on promoting well-being, independence, and social participation, with a strong emphasis on personalised learning and positive behaviour support.
About the role:
We are seeking a new Head of Business and Operations to play a crucial role in supporting the Head to review and drive continuous improvement.
The key responsibilities in the role will include:
- Finances: You will oversee and manage all finances and a multi million pound budget for the school.
- Human Resources: This will include leading on people strategy, workforce planning and performance management including evaluating the schools operational model.
- Systems and Processes: One of the immediate priorities for this role will be to evaluate systems and processes (for monitoring areas outlined in the job description) and seek ways to streamline these with innovative solutions.
This role does involve line management of two assistant operations managers as well as other office and facilities staff within the school.
You will work with the Headteacher to alleviate the administrative burdens from them but importantly support change management where identified / agreed.
Who we are looking for:
The ideal candidate will be proficient in HR, finance including budget management and operations management — including management of operational performance and reporting for governance and relationship management (internal and external stakeholders).
We are looking for a leader who is confident to tackle challenges head-on and drive continuous improvement.
Applications for this role close at 12am on Tuesday 8th of October 2024
Shortlisting date: Wednesday 9th of October 2024
Interview date: Thursday 17th and Wednesday 18th of October 2024
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
We are looking for an experienced project and people manager to oversee our exciting, community-embedded health and climate programme at Paddington Development Trust, a dynamic place-based charity that has been working with communities in North Westminster for over twenty years.
We are looking for someone with a passion for empowering individuals and communities around their health, wellbeing and climate action.
The successful candidate will also have a strategic outlook, excellent organisational skills and experience of managing multiple projects and people.
In line with our Investors in People Gold status, we are looking for someone who has the skills and understanding to empower and enable their staff to take ownership, innovate and feel fulfilled in their roles.
This is an excellent opportunity for a highly skilled project manager to apply their skills and experience to a senior role, including becoming part of PDT’s Senior Management Team.
PDT’s Health and Climate Programme consists of a staff team of 22 covering four Community and Maternity Champions projects in Queens Park, Harrow Road, Westbourne and Church Street, Westminster Maternity Champions, North Paddington Climate Champions and a team of Community Health and Wellbeing Workers in Church Street. The Head of Health and Climate will oversee the delivery of these projects through managing a high performing team of project managers and having oversight of budgeting, monitoring and strategic partnerships for all the projects.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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If you’re passionate about supporting local communities to make a difference and building strong relationships with major donors, this a brilliant opportunity to make a real impact.
At Sussex Community Foundation, our mission is to make Sussex a fairer, more equal place. As one of the fastest-growing community foundations in the UK, we connect philanthropists, donors and companies with charities in their local community.
Our success is built on the relationships and trust we have with our supporters. The Foundation has a proven track record of raising funds by providing Donor Advised Funds and philanthropic advice to high-value donors. We use these donations to give grants to local charities today while also building a lasting endowment fund for future generations.
As Head of Philanthropy, you will lead our fund development strategy and guide our Philanthropy Team to achieve ambitious income targets. You will inspire donors, supporters and colleagues alike, playing a key role in shaping the strategic goals of our multi-year fundraising campaign. Your responsibilities will include developing and implementing the major donor engagement strategy and leading the team to grow and manage our portfolio of major donor prospects. As part of a small team, a hands-on approach is essential.
At the Foundation, we work hard to create a diverse and fully inclusive culture where everyone feels valued, regardless of background, identity or ability. We therefore welcome applications from individuals of all backgrounds. We recognise that experience comes in many forms, so if you believe you have the skills and passion for the role, we encourage you to apply and show us how you meet the criteria.
To champion and enable all who want to make a positive contribution to our local area through effective philanthropy and community action.
The client requests no contact from agencies or media sales.
c. £65k per annum
9 month fixed term contract (maternity cover)
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Head of Supporter Growth.
As the Head of Supporter Growth at UNICEF UK, you will lead on delivering a best-in-class programme to recruit new supporters – across multiple channels and products including one-off and regular donations, eCommerce customers, subscription products, campaigning actions or supporters leaving gifts to UNICEF in their Will.
You will develop strategies to grow our income through delivery of multi-channel acquisition campaigns that engage supporters through positive experiences.
You will be a values-based leader, with extensive experience of inspiring teams to achieve strategic objectives. You will have extensive experience of developing and implementing successful marketing strategies, including financial management, strategic planning, monitoring and reporting of KPIs.
Act now and visit the website via the apply button to apply online.
Closing date: 12 midday, Tuesday 1 October 2024.
Interview date: w/c 7 or 14 October 2024.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
To support the Programme Finance Manager in running efficient and effective programme financial accounting, programme financial management and programme financial reporting processes in relation to AKF (UK)’s programmes and grants. To provide support to the full life cycle of grants: from donor concept notes/proposals to final reports. To maintain a close working relationship with AKF (UK) finance and programme teams and relevant staff from across the Aga Khan Development Network (AKDN) agencies and external donors as required.
Programme financial planning, management and reporting
In close consultation with the programmes/partnerships team:
• Support the design and implementation of effective quality controls to ensure compliance with donor requirements and to maintain appropriate donor stewardship, including through manuals, checklists, templates, and other tools
• Monitor spending and activity implementation and ensure regular scheduling of grants management meetings, alerting the Programme Finance Manager and Programmes/Partnerships team about significant under or overspend on a timely basis
• Maintain internal tools that track active grants, cost recoveries and cash balances and ensure they are kept up-to date
• Maintain internal tools tracking pipeline and secured funding (Awards Information Management System -AIMS) and ensure they are kept up-to-date
• Prepare financial information for internal reporting purposes, including (but not limited to) the quarterly CEO report, monthly dashboard and quarterly cash balances (co-finance) report.
Grants management and compliance
• Maintain the grants management tracker so that grants are properly recorded and monitored, ensuring that input from the Programmes/Partnerships team and the Programme Finance Manager are incorporated on a timely basis
• Undertake administrative tasks related to grants, including setting up of grant codes (pipeline and secured), collecting and forwarding information to different units and executing follow up tasks as required
• Review budgets for concepts/proposals, ensuring the inclusion of AKF(UK) costs, make recommendations for improvements and liaise with the programme/partnerships team and field units to ensure these are complete, accurate, consistent with the narrative, compliant with donor requirements, and correctly formatted for presentation to donors
• Support the preparation, review and submission process for donor financial (and narrative as relevant, e.g. ECHO) reports to ensure compliance with donor requirements; ensure reports are produced on time to a high standard and are consistent with the narrative
• Ensure timely submission of cash requests as required by donor contracts and internal sub-grant agreements
• Prepare donor and internal sub-grant agreements with AKDN agencies, field units, and implementing partners, including (but not limited to) those with co-financing
• Ensure that donor and AKDN rules are being adhered to regarding procurement, accounting, project expenditure, and implementation of activities through regular reporting, engagement with the field, and remote spot checks
• Carry out monitoring visits and audits on specific projects as necessary
• Assist in the preparation, support, and follow up of internal or external grant audits and expenditure verifications of AKDN field units, including direct liaison with auditors as required, and ensure that management (programmes and finance) is apprised, including through maintaining and updating the audit and disallowance summary
• Develop and deliver relevant training and reference material on grants management, including procurement, donor regulations, IATI, finance and reporting for Programme, Finance, and other field-based staff; act as a resource for agencies/field units on donor regulations and compliance
• Ensure all AKF (UK) direct grants are reflected on the IATI system, and update the required information on a quarterly basis
Audit, internal controls and risk
• Contribute on programme finance to all audits and statutory compliance in line with UK and AKF/AKDN regulations and compliance requirements
• In collaboration with field units, prepare due diligence assessments for potential new partners or donors and ensure these are refreshed periodically
• Troubleshoot financial, donor compliance and procurement-related queries identified through monitoring grants or as raised by management or field units
Carry out any other duties as assigned by the Programme Finance Manager or the Head of Finance and Operations. The role will involve travel to countries in which we operate grants. Normally this could be 2 – 3 trips per year.
Qualifications
• CCAB qualified accountant (desirable).
Experience
• 3 years relevant experience in financial accounting and financial reporting
• Experience of designing and managing effective administrative systems and procedures
• Experience of budgeting, forecasting and cash-flow management
• Experience working in international organisations or donor agencies including field-level implementation highly desirable
• Experience working with EC, ECHO, DFID or equivalent and familiarity with the various compliance rules and regulations highly desirable
Skills
• Good interpersonal, customer care and liaison skills with a wide range of stakeholders
• First rate oral and written communication skills
• Ability to work under pressure and to manage competing priorities and deliver to tight deadlines
• Ability to problem solve, working with both internal and external stakeholders to deliver results
• Ability to work in a multi-institution network within a multi-cultural environment
• Fluent in oral and written English
• Proficient in all Microsoft Office applications, especially Excel
• Excellent numeracy, financial analysis, and financial presentation skills
• Ability to synthesise complex operational and financial details for reporting and presentation
Knowledge
• Broad understanding and experience of development issues and organisations
• Understanding of and appreciation for ADKN’s goals, values and ethics
• Knowledge of charity accounting
Application Details:
• Must have right to work in the UK
• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
• Closing Date: 30th September 2024
The client requests no contact from agencies or media sales.
Position: Head of Finance & Corporate Services
Location: Hybrid. The Trust's offices are in the park on Ledrington Road, SE19 2BB.
Type: Full time, 40 hours per week, permanent (with 0.8 FTE considered).
Salary: c. £45k pa (pro rata for 0.8 FTE)
Benefits: 25 days annual leave plus statutory holidays, increases by a day, pro rata, each year completed, up to 30 days pro rata. Employer Pension Contribution 5%; Employee Assistance Programme (EAP) service; Flexible working.
Closing date for applications: Monday 7 October 2024 at 10:00
Interview date: Friday 25 October 2024
About the role
At over 200 acres Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich unique heritage including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.
The Head of Finance & Corporate Services role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration, and cultural and heritage programming.
We are looking for a qualified finance professional to join our friendly team in the post of Head of Finance & Corporate Services as we develop our systems, infrastructure, and income streams to secure our long-term sustainability. Central to the success of our strategy is an efficient finance function providing timely management information and strong financial controls.
You will be an astute finance professional who is able to provide sound financial advice as well having a strong grip on day-to-day financial operations. You will also ideally have experience of HR, IT, and administrative functions, and will assume company secretary responsibilities, enjoying direct liaison with our Board of Trustees.
How to apply
For more information on how to apply, please download the application pack here. Please submit the required documents to jobs@ with the subject ‘Role: Head of Finance & Corporate Services’
Applications must be received by Monday 7 October 2024 at 10am
Interviews will be held on Friday 25 October 2024. All applicants must submit an Equal Opportunities Form
Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.
We thank all applicants for their interest.
The client requests no contact from agencies or media sales.
Salary: £48,000 - £53,000 per annum
Position Type: Full Time, Permanent (35 hours per week)
Location: Hybrid - London and Dorset Offices (There is scope for this role to be based in either the London or Dorset area, but please note that 1 day per week on average will be in the Dorset office)
Application Deadline: Midday 11th October 2024
Benefits:
• Flexible working arrangements
• 22 days’ leave with an additional day of leave per year (up to a maximum of 25 days) PLUS Christmas holidays closure period in addition to your annual leave
• Social events and team days
About Just a Drop
Just a Drop works at a grassroots level with our country partners to support communities around the world with access to sustainable safe water solutions, sanitation facilities and knowledge of safe hygiene practices.
About the role
The Head of Programmes leads the design, implementation, and evaluation of all Water, Sanitation, and Hygiene (WASH) projects within Just a Drop. This senior leadership role requires a visionary leader with strategic thinking, programme management expertise, and a deep commitment to improving WASH services in underserved communities. The ideal candidate will ensure that all programs are aligned with the organisation's mission, are sustainable, and have measurable impacts. The role is supported by a team of 3 staff and 11 volunteers with significant experience: hydrogeologists, engineers and WASH experts who give technical advice, and help with monitoring and partnership building.
Person specification:
Experience:
• Proven experience in a senior leadership role.
• Proven track record in designing, implementing, and evaluating complex WASH programmes in developing countries.
• Experience in managing multi-disciplinary teams across different locations.
Skills and Competencies:
• Strong leadership and management skills with the ability to inspire and guide a diverse team.
• Excellent understanding of WASH sector challenges, trends, and best practices.
• Strong analytical and problem-solving skills, with experience in MEL systems.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders.
• Proficiency in project management tools and software.
• Fluency in English.
Attitude:
• Passionate and enthusiastic about improving people’s access to WASH
• Positive and solution-focussed
• Willingness to travel as needed to project sites, including remote areas – up to 2 international visits of approximately one week each per year
• Ability to work under pressure and handle multiple priorities simultaneously.
• Commitment to the organisational values – learning, sustainability, collaborative, inspiring, personal.
How To Apply:
Please see the full Job Description attached to this role.
Please click ‘Apply Now’ and continue to submit your CV and accompanying covering letter.
Your covering letter should be no more than 2 sides of A4 explaining your motivation for applying and how you fulfil the role specification.
We will be conducting the first round of interviews during the w/c 21st October 2024 and second round interviews will take place on the w/c 28th October 2024.
In line with the Equality Act 2010, we are committed to offering reasonable adjustments throughout the recruitment process and beyond.
We actively encourage applications from people of all backgrounds, abilities, and cultures.
REF-216 969
Just a Drop brings sustainable safe water, sanitation and hygiene projects to communities, transforming lives.
We are seeking a Head of People and Operations to join our Senior Leadership Team. This is a multifaceted role, leading the people and culture agenda along with responsibility for the smooth running of our operations, including overall office management and managing our IT provider.
Reporting directly to our Chief Operating Officer (COO), the successful candidate will be both forward thinking and focussed on long term sustainable improvements as well as hands on, developing initiatives that will improve efficiencies and ways of working throughout FNF and will have proven experience in working in an operational role within a similar sized environment.
Principle Duties and Areas of Responsibility
People and Engagement
- Work closely with the Senior Leadership Team on the development and delivery of a people plan that drives engagement and performance. This includes proactively listening, learning and acting on feedback from our people engagement survey
- Lead on all aspects of HR, including recruitment, onboarding and performance management, staff benefits, leave allowances and mandatory learning.
- Responsible for managing our employee relations provider, ensuring that their service is fit for purpose and supporting all managers within the charity
- Work with our Occupational Health outsourced service to ensure that we are providing our people with an effective occupational health solution
- Create an approach to reward and recognition that celebrates success and encourages people to go above and beyond and making a difference for FNF, fully utilising our recognition platform
- Lead on the diversity, equity and inclusion agenda, ensuring that inclusion is considered throughout the employee lifecycle
- Work with our Marketing and Communications team to drive internal communications including our newsletter and team meetings
- Champion and embed the new values and behaviours across FNF, ensuring they are reflected in HR policies, practices and employee engagement initiatives to drive a positive and inclusive workplace culture
Policy and Governance
- Ensure that the people KPIs are monitored each month, looking at any themes and trends and associated actions
- Develop and maintain people policies and processes which are fair, transparent and comply with relevant legislation promoting FNF as an employer of choice.
- Maintain all employee records in line with regulation and organisational policy ensuring that all information is up to date and relevant
- Provide transparent and clear people and workforce information to the Board along with the relevant FNF committees
- Work collaboratively with our Finance team and Pension administrator to effectively manage the FNF salary exchange pension
Health and Safety
- Ensure that health and safety standards are met across FNF, this includes the communication of health and safety policies to ensure they are understood and adhered to
- Conduct regular risk assessments across all areas of FNF including office spaces, remote working environments and any other areas where the charity operates
- Establish and maintain an effective system for reporting, managing and investigating accidents, incidents and near misses
- Work with external partners to keep up to date with changes in legislation and to conduct the annual health and safety audit and ensure that any recommendations are implemented promptly
IT
- Act as the primary point of contact between FNF and the IT provider, ensuring clear and effective communication to ensure they deliver high quality services that meet our needs
- Review and manage the IT service contract ensuring that all terms and SLAs are monitored as well as considering value for money and service experience
- Manage the budget for the IT function at FNF
- Maintain an inventory of IT assets (hardware, software licenses etc) and ensure they are properly managed and documented. This includes the procurement and disposal of IT equipment as needed.
Office Management / Administration
- Partner with managed office provider to ensure that all services are delivered as per the contract, building a strong working relationship with the building and facilities team
- Ensure that the office environment is well maintained, welcoming and conducive to productive work
- Oversee the management of office supplies, ensuring that stock levels are maintained and ordered are placed
- Implement best practices in office management, including document management, filing systems and communication protocol
- To identify areas across the charity where processes, systems and collaborative working can be made more efficient, and support the team in implementing improvements
Person Specification
Experience, Knowledge, and Skills
- Relevant professional qualifications in business administration or a related field would be desirable
- Previous experience working in a similar varied role ideally within the non-profit sector
- Demonstrable experience in reviewing and improving processes to enhance efficiency and effectiveness
- Previously managed HR activities such as recruitment, onboarding, performance management and engagement
- Experience in development and implementing policies and procedures, ensuring compliance and best practice
- Knowledge of managing relationships with vendors, including SLA’s and contract terms
- Highly organised with strong multitasking abilities, juggling different pieces of work and meeting deadlines
- Strong analytical and problem solving skills
- Exceptional verbal and written communication skills, interacting with people internally and externally
- Excellent analytical skills with the ability to distil and communicate information in a way that is easy to understand
Competencies
- Proactive and committed to continuous improvement
- Adaptable and flexible to changing circumstances and handling unexpected challenges with resilience and flexibility
- Demonstrates a high level of integrity and professionalism
- Able to demonstrate strong leadership inspiring teams through collaboration and communication
- Develops and establishes strong relationships both internally and externally to enhance organisational partnerships and drive success
First interviews will be held: w/c 14th October 2024
Strictly no agencies please.
The client requests no contact from agencies or media sales.
Tommy’s is the largest UK charity researching the causes and prevention of pregnancy complications, miscarriage, stillbirth and premature birth. Is looking for a motivated individual with strong communications skills to lead their Research Team.
We have a clear ambition at Tommy’s to stop the heartbreak and devastation of baby loss and make pregnancy and birth safe – for everyone. The charity funds high-quality research into the causes and treatments of baby loss and complications, to save babies' lives. In addition, we also provide trusted pregnancy and baby loss information and support.
Tommy's is at an exciting time with a new strategy and delivering against it to reach our goals. We need an exceptional and motivated individual to lead our research function. The post holder will ensure that our £2 million annual research spend funds the best work. They will lead funding, governance, public and patient involvement and work closely with the Director for Research, Programmes and Impact to support strategic delivery.
The Head of Research will understand the research landscape and the processes required for research funding and governance. They must also understand the role that the Association of Medical Research Charities (AMRC) has in supporting this. The post holder will be a strong communicator who can build relationships at all levels, both internally and externally, and work effectively to deadlines and under pressure.
If you have experience in the research funding environment, a strong commitment to patient and public engagement, and are a self-starter who can drive forward programmes of activity, apply now.
For full role details and how to apply can be found on our website under vacancies.
Applications must CV and cover letter (max two sides) explaining motivations for applying to the role and skills that you would bring to it. Please also complete the diversity monitoring form. Closing date for applications is Monday 30th September 2024. In person interviews to be held on either 15th or 16th October 2024 in London.
Location: London, Hybrid
Hours: Full time/35 hours per week
Contract type: Permanent
Salary: £49,000-53,000
Annual leave: 25 days per year + bank holidays
The client requests no contact from agencies or media sales.
Head of Operations
We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
Position: Head of Operations
Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)
Hours: Part-time: 0.6FTE – 08.FTE
Contract: 2-year fixed-term contract
Salary: Up to £43,000 pro-rata depending on experience
Closing date: 12 noon Friday 4th October
About the role:
We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.
Key areas of responsibility include:
- Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.
Essential knowledge, skills & experience include:
- Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
- Strong leadership qualities to lead operations and fulfil an executive function
- Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
- Exceptional interpersonal, verbal and written communication skills
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
- Exceptional people management and coaching skills with experience of managing HR and L&D functions
- Excellent project management and organisational skills, able to multi-task with attention to detail
- Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
- Strong analytical and problem-solving skills
- Risk management: able to identify and manage organisational risks and operational issues
About the organisation:
The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:
- Restoring mental, physical and emotional wellbeing
- Overcoming isolation and reconnecting with a healthier support network
- Rediscovering confidence and self-belief
- Identifying practical coping strategies
The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse
How to apply
Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.
Diversity, Inclusion and Safeguarding
The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do. We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.
We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.
You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Head of Operations
Location: Kings Hill, Kent with some travel to London, occasional remote working
Reporting To: Managing Director, Charities Aid Foundation UK
Contract: Full time, Permanent
Salary: Up to £95,000
Date Closes: Monday 23rd September 2024
Careers4Change is delighted to be supporting CAF (Charities Aid Foundation) in their search for a new Head of Operations.
Role Purpose:
This is an exciting opportunity to lead the integration and management of a new Operations function ensuring the best possible outcomes for CAF’s donor clients and charity partners by creating a highly efficient operating model that delivers excellent support for frontline teams.
The department delivers various functions including due diligence on our donors (customer due diligence) and charities that we fund (charity verification), payments to charities, operational and administrative support and contact centre.
About CAF
CAF is one of the UK’s largest charities by income, providing market leading giving products and services to charities and donors.
We are in the midst of a key digital transformation programme that will help us to deliver a step change in growth and efficiency and are about to embark on our next three-year strategy.
We’re looking for a talented Head of Operations to join our senior leadership team and help to guide the organisation through this critical juncture.
Responsible for:
- Corporate Client Experience & Engagement Manager
- Senior Management Team Assistant
- Business Architect, Customer Operations
- Charity Verification & Client Operations Manager
- Contact Centre and Support Team Operations Manager
- Head of Customer Due Diligence
Key Responsibilities:
Strategy and leadership
- Integrate and lead a newly formed Operations team that brings together the contact centre, customer due diligence, charity verification and payments teams, forming an integral part of Giving and Impact Services
- Lead the team in its work to deliver excellent operational support to frontline teams constantly improving service standards and operational efficiency
- Take the lead role in the operations stream of CAF’s strategy with responsibility for day-to-day management of the strategy
- Work closely with colleagues in product to leverage customer insight, make continual improvements to CAF’s products and ensure full integration with the strategy
- Ensure that the size, skills and structure of the new Operations team is commensurate with providing excellent client service and creating a financially sustainable organisation
- Actively foster a customer-centric culture dedicated to finding new and innovative ways to serve all stakeholder groups, maximising impact and effectiveness
- Work closely with HR to ensure effective training and development needs are identified and appropriate programmes are delivered across the division to support succession planning and provide development opportunities
- Play a leading role in CAF’s Leadership Group enlisting support of peers and sharing expertise with other areas of CAF
- Play a key role in the Giving and Impact Services leadership team working closely with the other heads of department to maximise collaboration between teams
- Take a data-driven approach to improving customer services and operations including the key cause of client complaints, transaction processing times and bottlenecks, and the end-to-end transaction journey
Governance
- Work with relevant colleagues to ensure that CAF maximises the value of its data and implements effective data governance
- Take overall responsibility for the delivery of quality management information ensuring this is shared in a manner that drives continual improvement
- Set and help deliver targets/KPIs across operations to keep the team focussed on the most important activities
- Working with the Managing Director, Giving and Impact and other colleagues to ensure that robust governance is in place especially risk management, financial crime, compliance with charity regulation and governance of BAU activity
- Ensure compliance with all risk management practices and policies across the team
- Ensure timely reporting to regulators including the annual Give As You Earn submission to HMRC
Policy and Process
- Own all Policies and Standards related to: Non-cash donations, Verification and Donor-Led Loans, including their regular review and improvement for better customer outcomes
- Challenge existing processes where they cause inefficiency or result in a poor customer experience, leading on the implementation of alternatives
- Work with the Transformation team to design and develop new systems and processes that improve the customer experience and are easy to manage
Payment processing
- Lead the creation of a new, centralised distribution (payments) unit to create savings in processing time, workflow, cost and resource and deliver better customer outcomes
Due Diligence responsibilities
- Work with the General Counsel and Executive Director for Governance to strengthen the ‘First Line of Defence’ capability within Charities Aid Foundation (UK)
- Accountable for the design and implementation of appropriate controls and processes to ensure they are compliant with internal policies and external regulation, in particular FCA for AML\KYC, HMRC and Charity Commission for gift aid and charity verification
- Accountable for the development and implementation of the Charity Verification policy, ensuring it meets internal policy requirements and those of external regulators such as HMRC and FCA
Skills and Experience:
Experience:
- Proven track record of managing large and complex operations Teams
- Leading teams that manage complex manual processes
- Managing internal and external stakeholders of all levels
- Proven track record of designing and implementing large process and systems changes
- Track record of achieving excellent customer service results as measured by third parties such as Institute of Customer Service
- Successfully managing multi-channel service operations including email, phone, webchat and social
- Managing large change projects (desirable)
Qualifications
Appropriate professional qualification or degree/post-graduate Qualification
Training
Management
Financial services
Specialist Skills/ Ability/Knowledge
- Understanding of project management methodologies
- Change management
- Ability to direct and lead large teams in meeting business targets
- Ability to analyse reports and identify opportunities and trends
- Demonstrate ability to successfully negotiate and influence at a senior level
- Ability to influence a diverse range of internal stakeholders (executive and non-executive)
- Ability to create a sense of community and agreed purpose across a large team
- Ability to display working understanding of financial industry and regulatory requirements including Charity Commission guidance; Charities Act; Trustee Act
- Ability to display a good understanding of corporate governance and risk management
- Computer literacy
Location: Home-based (with regular travel to Bristol and Bath)
Salary: Circa £35,000 FTE pro-rata
Contract: Fixed term to September 2026 (with potential to extend)
Hours: 25-30 hours per week (flexible working available)
About Your Park Bristol & Bath
Your Park Bristol & Bath is a young and dynamic charity aiming to ensure that everyone can access parks and their transformational health and wellbeing benefits. Access to green space is a social justice issue and we aim to reduce inequalities by understanding and engaging under-served communities to make parks more accessible, inclusive and welcoming spaces. As a growing organisation, we are seeking a motivated Head of Programmes to join our senior leadership team and lead the delivery of our programmes.
The Role
As the Head of Programmes, you will play a pivotal role in delivering our 2023-2026 strategy. Reporting directly to the CEO, you will manage a team of five project leads and oversee a diverse range of programmes centred around health, nature, and access. You will ensure the smooth and efficient delivery of all projects, while also supporting the development of new partnerships and funding opportunities.
This is a new position with significant potential to shape the role and make a meaningful impact on the communities of Bristol and Bath. You will lead the introduction of new systems and processes, improve reporting mechanisms, and ensure our projects deliver outstanding results.
Key Responsibilities
- Lead and manage programme delivery, ensuring all projects are delivered on time, within budget, and to the highest standards.
- Line manage a team of five project leads, fostering a supportive and inclusive culture.
- Develop new processes for project management, information handling, and impact reporting.
- Work closely with stakeholders, including local authorities and funders, acting as the face of the charity in key meetings.
- Ensure compliance with relevant laws and regulations, including GDPR and safeguarding.
- Lead on environmental impact reporting and develop our baseline methodology.
- Ensure lived experience guides our work and is embedded in our decision making.
- Represent Your Park at strategic meetings, building strong partnerships and securing future opportunities.
Who We’re Looking For
We are looking for someone who is passionate about access to parks, nature and community. You will have proven experience in managing programmes and teams, ideally in the fields of health, nature, or access. You should be a natural problem-solver with an entrepreneurial flair and will have excellent interpersonal and organisational skills.
We are particularly keen to hear from applicants from ethnically diverse backgrounds, Disabled people, carers, or individuals from low-income households. Men are also encouraged to apply to help balance our predominantly female workforce.
Helping everyone access parks and their transformational wellbeing benefits.
The client requests no contact from agencies or media sales.
Location: UK-based with the option for remote working.
Contract: Fixed-term contract until 31 March 2026 (with possible extension or permanency, subject to future funding).
Hours: Full time. The following flexible working options - job share, condensed hours and 0.8FTE will be considered.
Benefits: 4 wellbeing days per calendar year [pro-rata for part-time staff], plus annual leave and public holidays entitlement. Eligible for the Civil Service pension scheme option - employer contribution up to 28.97%.
Occasional overseas travel to support programme implementation and/or oversee activities is required for the position.
Head of Strategic Finance
This is a senior and key role within the Finance Directorate. The Head of Strategic Finance will provide leadership, expertise, and hands-on support in the following areas
• Business Partnering and Development.
• Pricing Models, NPAC, and Cost Recovery Methodology.
• Financial Modelling.
• Interim Audits - annual reports and accounts production.
• Budgeting and Forecast.
• Project Management and Systems Improvement.
Reporting to the Finance Director; the Head of Strategic Finance provides direct support to several senior members of the finance team and works with colleagues across the organisation to deliver WFD’s strategy and the Finance Directorate’s goals.
Key Deliverables
Providing leadership advice and training to the business on financial models, leading annual and multi-year budget and forecast setting and analysis in consultation with the Finance Director.
Developing and maintaining a multi-year advanced financial modelling analysis with scenario indicators to drive decision-making and value for money, Pipeline Funding Management, Annual Central and Regional Staff budgeting and forecast and input into the year-end processes such as income recognition, expenditure accruals and prepayments on accuracy and completeness for Global Initiatives.
Ensuring value-added delivery and financial control analysis and resource allocation process concerning Finance input, manage and develop the staffing resources of the team.
Actively involved in problem solving and working collaboratively with the programme teams in the decision-making processes and co-leads the periodic budget re-allocation process with the Finance Director.
Working with the Head of Business Development, Director of Programmes, and Business Development Managers to develop and maintain grant management guidance and procedures.
Leading, training, supporting and developing the Finance Manager and three other staff members.
Strengthening a culture of financial awareness, supporting, and building the capacity within the Finance team and skills across the organisation and in partner organisations.
About You -We are looking for someone with substantial financial leadership experience.
- Qualified Accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience.
- Proven track record of leading a finance team and providing professional finance business support, preferably within a fast-paced organisation.
- Experienced in preparing organisational budgets for an international or multi-site business.
- Experience of hands-on Financial Modelling, Multi-year Financial planning with Scenario analysis with recommendations to steer management decision.
- Experience in preparing and managing grant budgets, to ensure full cost recovery for the delivery organisation and full compliance with the donor requirements.
- Strong financial reporting skills. Experienced in preparing valuable management information, including insightful analysis and recommendations.
- Experience in supporting change in a small organisation, including system improvement relating to reporting, configuration, and process re-engineering efforts for Business Central.
- Experience of working with and influencing senior stakeholders.
- Experience/ knowledge of contributing to statutory financial statements.
- Able to provide direction to team members during audits.
- Highly proficient in the use of recognised financial accounting software.
- Advanced-level Microsoft Excel.
- Confidence to present at the Leadership team and senior stakeholders' strategic meetings in WFD.
To Apply visit our website. Applications are via CV and Cover Letter. If you want to make a positive difference, and work with people who care about this mission, then we would like to hear from you.
This vacancy will close on 25th September 2024
Prospectus is delighted to be supporting Black Thrive as they look to appoint a Head of Programmes to their team on a permanent basis. The role will be offered on a hybrid contract with a minimum of 2 days expected to work in their Lambeth Office.
Black Thrive exists to address the inequalities that negatively impact the mental health and well-being of Black people so that the thriving of Black communities is the norm.
Their guiding principle is that Black communities should be at the forefront of reimagining, redefining, and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives.
The New Head of Programmes is designed to enhance the organisation's operational efficiency and effectiveness significantly. Reporting directly to, and supporting the Director, this position is central to their efforts to streamline internal processes, improve communication, foster a collaborative work environment, and navigate the complexities of external partnerships with the broader NHS and health systems.
This role demands an experienced professional with a significant managerial track record of excellence and strategic thinking. The candidate will oversee day-to-day operations, manage critical projects and programmes, engage with external partners, and drive their team towards achieving organisational objectives.
The successful candidate will have significant background in programme management and leadership within a delivery context. You will have overseen the delivery of multiple programmes across a wide range of stakeholders with a solid track record of managing compliance with statutory requirements and governance frameworks. You will have a tight grasp of what is required by funders and ensure that communication is clear and concise. Finally, you will be driven by the organisations mission and have proven ability to ensure that diverse community voices are included within the organisations work.
Background to the role
AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.
We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:
- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.
- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.
- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge
- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.
- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.
- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.
This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.
Job description
Job Purpose
The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:
· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.
· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.
· Lead a programme of structural and cultural change in the Hospital and Home service:
- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.
- Introduce processes and embed good practice in case recording, reporting and data collection.
- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.
- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.
· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.
· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.
· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:
· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.
· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment
· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach
Summary of Duties - Key Accountabilities & Deliverables
Coordination and Management of service
· Line manage service coordinators, and oversee the good management of all service staff.
· Ensure the service is delivered in line with contractual requirements
· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
· Complete and maintain relevant risk assessments.
· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
· Support team members to supervise volunteers effectively
· Support implementation of any organisation-wide operational changes
· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
· Produce quarterly insight to the Board of Trustees at committee level.
· Monitor compliance in record keeping around key areas
· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
· Lead the development and delivery of current and future commissioned health services in AUKEL.
· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
· Work with local partners to share best practice and develop opportunities to work together
· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team
Leadership and management
· Engage, motivate and inspire the team
· Evaluate and manage overall team and individual performance and wellbeing
· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
· Take a person-centred approach to line management responsibilities
· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
· Perform other duties in connection with the general work of AUKEL when required
· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
· Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Essential Desirable
Experience
Essential
· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector
· Of strategic service leadership and development
· Of leading change
· Of working with data to monitor outputs, outcomes and reach.
· Of carrying out programme evaluation and report writing.
· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
Desirable
· Of working in hospital settings
· Of engaging strategically with the local health and care system
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
· Of the current health and care landscape
Desirable
· Expertise in the needs of older people.
· Clinical knowledge
Skills/Attributes
Essential
· Intermediate IT skills
· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
· Commitment to learning and development and reflective practise.
· Resilience
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.
Salary
Between £41,200 and £46,350 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: Monday the 07th of October at 9am
1st stage interviews: Thursday the 10th (online)
Final interviews: Week commencing 14th of October 2024 (in person)
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots.
The client requests no contact from agencies or media sales.