Head of project jobs in crystal palace, greater london

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Dates: W/c 16 June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

We are seeking a highly capable Infrastructure Engineer to join us at the Royal College of Radiologists (RCR). 

At The Royal College of Radiologists, we strive to support our members and improve patient care through education, research, and collaboration. Our IT department plays a crucial role in maintaining the technology systems that enable us to achieve our mission.

As an Infrastructure Engineer, you will be at the centre of our technology operations joining our high-performing IT team. Working closely with the Infrastructure & Security Manager you will be pivotal in designing, implementing, and maintaining the College's IT infrastructure. Your responsibilities will include managing network systems, servers, storage devices, and other related hardware, software, and cloud platforms.  Furthermore, you will serve as an escalation point for the ServiceDesk team and support the Infrastructure and Security Manager in implementing and managing security protocols to protect company data and systems from potential threats.

In addition, you'll provide vital support for examination systems, ensuring all IT equipment and software are set up and functioning perfectly. Your general IT support will be invaluable as you resolve user IT problems, assist in delivering technology projects, and collaborate with third-party service providers to keep our systems running smoothly.

This role is perfect for someone who thrives in a fast-paced environment, enjoys tackling complex challenges, and is passionate about maintaining a secure and efficient technology infrastructure.

What you’ll do:

• Infrastructure Management: Support the design, implementation, and operation of technology systems, including cloud services, hosting, on-premises network, and server infrastructure.
• System Stability: Ensure the stability and performance of our technology infrastructure while minimizing downtime and disruption.
• Technical Support: Diagnose and resolve hardware, software, and system issues, and respond to escalations via the IT Service Desk.
• Cyber Security: Assist in monitoring network and system activity, investigating security incidents, and implementing security measures.
• Examinations Support: Provide technical support for examination systems and equipment setup.
• General IT Support: Resolve user IT problems, assist in delivering technology projects, and support third-party service providers.

What you’ll need:

• CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Fundamentals, or equivalent experience.
• Advanced knowledge of Microsoft 365 applications, Windows Server, Intune, and network infrastructure devices.
• Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
• Strong critical thinking skills and the ability to identify workarounds and solutions.
• Self-motivated and able to work effectively within a team and collaboratively across the College.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Shine is recruiting a Shine Nurse Specialist

Full Time

Permanent

Shine Nurse Specialist (Adult Nursing/ Registered General Nurse)

Location: Home based - within a commutable distance of London as there will be a requirement for fortnightly travel to the Chelsea & Westminster Clinic and with additional occasional travel across England, Wales and Northern Ireland. 

Shine’s Health Team 

Shine’s Health Team provides condition-specific health advice and support to people of all ages with spina bifida, hydrocephalus, NPH or IIH, promoting good self-management and enabling our members to live in optimum health.  The Team also aims to reduce the numbers of pregnancies affected by spina bifida and anencephaly through education around supplementation and fortification with folic acid, and other measures. 

Purpose of Job 

The Shine Nurse Specialist will deliver services and create resources to improve the health of Shine’s members, by informing members, their carers and professionals 

Principal Duties 

• To provide ad hoc advice to Shine’s members, their carers  and professionals on complex health issues, and signpost to NHS services 

• To attend and represent Shine at the Chelsea & Westminster Spina Bifida Clinic

• To collect information, statistics and research from a variety of sources to inform Shine’s health projects 

• To create resources to inform and support members’ health 

• To develop training/information resources for professionals 

• To plan and deliver projects, events, presentations and information sessions for members and professionals 

• To provide an information resource for Shine staff 

• To form and engage with networks of health professionals 

• To represent Shine at events and meetings 

• To work closely with the Health Research & Information Coordinator to produce and disseminate health information to Shine members and the general public 

Skills and Experience 

Essential 

• Professional/Registered Health Qualification, for example:

  • Adult Nursing 

  • Registered General Nurse 

• Experience of searching scientific and medical literature, collating information and writing reports 

• Excellent communication skills, written and verbal 

• Ability to work effectively alone and as part of a team 

• Ability to plan and deliver projects 

• Good presentation skills 

Desirable 

• Knowledge of the physical aspects of spina bifida and hydrocephalus 

In return, Shine will offer you: 

• A competitive salary

• 3% pension contribution 

• Life Assurance cover from 12 months service 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 

• Opportunity to purchase additional annual leave 

• Additional annual leave due to length of service  

• Broadband allowance 

• Support to learn and develop 

If you would like to have a chat about the role in more detail or have any questions, please contact Gill Yaz, Head of Health.

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Saturday 7th June 2025 at 11pm

Interview (virtual): Tuesday 17th June 2025

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. 

About VODG

The Voluntary Organisations Disability Group (VODG) represents over 130 organisations within the voluntary sector whose work is focused on enabling disabled people of all ages to live the lives they choose. VODG believes that an ambitious, reliable and vibrant voluntary sector that works together is critical to achieving this aim.

VODG’s mission is focused on two key areas – enabling our members to be the best they can and improving the environment in which its members operate. VODG believes that our membership approach and operations should centre around the views of disabled people and be influenced by professional expertise.

Introduction to the role

Reporting to the Head of Membership and Operations, the Business Development and Partnership Manager will play a crucial role in driving sustainable growth and cultivating strategic partnerships that align with the organisation's core mission and values. This newly created position aims to strengthen our expansion efforts and help us adapt to the changing landscape of care and support for disabled people.

We are seeking a dynamic and results-oriented Business Development and Partnership Manager who will lead initiatives to identify, develop, and manage partnerships that can drive significant growth and enhance our market presence. This role will also focus on existing revenue streams and explore new areas for development and growth. The position requires exceptional relationship-building skills and a deep understanding of partnership management. It also requires a strategic approach that blends attention to detail and results-oriented delivery.

The ideal candidate will have strong communication skills to effectively engage with stakeholders at all levels, along with a proven track record of successful partnership management and revenue growth. As we continue with our growth plans, this role will be essential in advancing our organisational goals and objectives while fostering an environment both internally and externally that draws in expertise and insight from beyond our membership.

Purpose of role

The role will:

· Formulate and nurture strategic partnerships with corporate partners and non-profit organisations.

· Enhance the visibility and reputation of VODG among key stakeholders.

· Identify and pursue new business opportunities aligning with VODG’s mission and vision.

· Manage relationships with a diverse range of stakeholders.

· Foster collaboration and create synergetic relationships for mutual benefits.

· Assess partnership effectiveness through detailed metrics and feedback.

· Negotiate corporate partnerships and secure commercial sponsorships.

· Build long-term relationships that promote shared goals and lead to the development of new business opportunities.

· Focus on exploring new areas for development and growth.

· Support internal colleagues, as necessary, on partnership grants and awards.

· Coordinate with colleagues for alignment of activities with organisational goals.

Specific responsibilities and duties

Business Development Strategy and Implementation 

· Develop and implement comprehensive business development strategies to identify and secure partnership opportunities. 

· Identify and explore innovative areas for development and growth.

· Set clear goals and objectives to measure the success of business development efforts. Analyse market trends and the competitive landscape to inform partnership strategies.

Partnership Development and Relationship Management 

· Identify and engage potential partners while building and maintaining strong relationships with existing stakeholders. 

· Serve as the main point of contact for key partners, ensuring their needs are met and expectations exceeded. 

Opportunity Identification and Market Research 

· Identify and evaluate new business opportunities and partnerships that align with organisational goals, including new membership opportunities.

· Conduct market research to recognise trends, opportunities, and challenges in the sector, analysing competitor activities to inform strategies.

· Deliver on existing opportunities and identify new ones, including sponsorship activities for events, projects, programmes, work, events and conferences, and smaller strategic roundtables.

Negotiation and Contract Management 

· Lead detailed negotiations for partnership agreements, ensuring favourable terms for both parties, and oversee contract management to ensure compliance and performance monitoring.

Collaboration and Project Management 

· Work closely with internal colleagues to align partnership initiatives with business objectives, managing execution to ensure initiatives align with organisational priorities. 

· Collaborate with internal teams to coordinate campaigns and promotional events effectively.

Performance Tracking and Financial Management 

· Monitor and analyse partnership performance, using data to refine strategies and maximise impact. Prepare regular updates on business development activities and partnership outcomes. 

· Prepare budgets and financial forecasts related to business development activities, monitoring and reporting on the financial performance of initiatives and partnerships.

Networking and Representation 

· Represent the organisation at industry conferences, trade shows, and networking events to promote business development initiatives and cultivate a strong professional network for future partnerships. 

·Engage in community outreach and represent the organisation in public forums to expand its network and promote its mission

RLS Caseworker / Solicitor

As a RLS Caseworker / Solicitor you will conduct a small strategic caseload of asylum and refugee family reunion cases and assist on litigation (where eligible) under our legal aid contract to push for better decision-making, secure results for individuals and pursue improvements in the relevant law, policy and practices. 

You will also act as the supervising caseworker/lawyer for the Afghan Pro Bono Initiative (APBI), which is a specialist casework project delivered by RLS with funding and pro bono assistance from 11 leading commercial law firms. As part of this role, you will supervise pro bono lawyers to provide high quality legal representation for Afghans on matters including family reunion, the ARAP scheme, the Afghan Citizens Resettlement Scheme and others. The project is now in its 3rd year and won the Most Effective Pro Bono Partnership Award at the Law Works Pro Bono Awards in 2022 as well as being nominated and commended for numerous other awards in 2022 and 2023. Please note that RLS recognise that pro bono legal work is always an adjunct to, and not a substitute for, an adequate system of publicly funded legal services. 

Key responsibilities

• Have conduct of a small strategic caseload and provide high quality legal advice and representation to clients
• Supervise the work of volunteer pro bono commercial lawyers on cases
• Deliver training to pro bono commercial lawyers
• Ensure that all legal work is promptly and accurate recorded on RLS’s case management system and keep relevant time recording
• Develop and disseminate relevant information on legal developments in this area for relevant stakeholders, including both the Afghan Community and building the capacity of other practitioners
• Work in close collaboration with the other project Lawyer/s to develop and share experiences and best practice in relation to all aspects of casework (legal, evidential and procedural) and relevant internal processes
• Work in close collaboration with the Legal Director and Casework Supervisorto ensure that appropriate steps to achieve the aims and objectives of the project are taken, including ensuring that relevant data is obtained and assisting with the timely completion of the project Operational Plan/s
• Work in close collaboration with the APBI Coordinator to contribute to the production of materials such as project periodic reports, information on emerging and strategic issues in relation to ‘safe’ routes for use in advocacy, content for newsletters, social media posts and articles to raise awareness of the project and its aims and outputs
• Participate in, and contribute to, RLS’s monitoring, evaluation and learning framework
• Be an active member of the RLS team participating in team meetings at both the UK and International level: engaging in a collegiate and collaborative environment that includes participating in the development of a new and exciting legal organisation
• Work in close collaboration with the Community Engagement and Research Lead to contribute to the production of information sheets and other materials to disseminate to the Afghan community/ies
• Maintain accurate and confidential records in line with GDPR
• Adhere to RLS safeguarding policies and procedures at all times. 

Person specification: 

Essential

• Be either a member of the Bar, a solicitor and accredited to IAAS Senior caseworker level, accredited to IAAS Senior caseworker level, or OISC accredited to Level 3
• Experience of asylum casework
• Experience of refugee family reunion procedures and applications, including applications outside of the Immigration Rules reliant on Article 8 ECHR and other human rights provisions
• Experience of online immigration applications
• Demonstrable knowledge of legal aid provision and ECF applications
• Experience of and commitment to working in a collaborative way on legal cases
• Good verbal and written communication skills in English
• Strong organisational skills, including the ability to prioritise work and meet deadlines
• Strong attention to detail, responsiveness, reliability and dependability
• Strong interpersonal and relationship management skills and an ability to deal professionally and collaboratively with both legal and not-for-profit stakeholders
• Computer literacy
• Right to reside and work in the UK
• Enjoy working with a small team in a flexible and fast-paced environment, as well as being an independent self-starter able to work with a high degree of autonomy
• Have a strong commitment to upholding the human rights of asylum seekers, migrants, and refugees
• Commitment to the aims of the project and the values of RLS
• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). However, a criminal record is not a barrier to the role. 

Desirable

• Demonstrable supervision experience strongly preferred
• Those with lived experience of navigating immigration systems are strongly encouraged to apply and will be favourably considered
• Experience of legal aid casework
• Experience of conducting immigration appeals and/or public law litigation
• Experience of supervising commercial lawyers in a pro bono project setting
• Experience of preparing and delivering training

We are seeking an enthusiastic and motivated Corporate Partnerships Officer to join our dynamic fundraising team. The Sutton Trust is at an exciting point in our organisational journey, with a new Chairperson and ambitions to significantly grow our impact and fundraising as part of our 2030 strategy.

Over the past five years the impact of the Sutton Trust has increased, especially in our programme numbers, securing a relatively stable income of c.£6m over a number of years. In recent years this has grown to c.£7m, and our organisational strategy to 2030/31 will continue this fundraising trajectory to increase income to £12m. With corporate income accounting for nearly half our fundraising, there is considerable enthusiasm and opportunity in the corporate world for building strategic partnerships with The Sutton Trust.

Our fundraising approach will continue to focus on major gifts and strategic multi-year partnerships, leveraging a range of drivers to secure corporate support. We have a strong portfolio of existing supporters primarily from the legal, banking, and finance sectors, and our strategy involves expanding our reach into other sectors to support increased social mobility in UK businesses.

fund

The Corporate Partnerships Officer will join a small and high-performing Corporate Partnerships team, taking over a portfolio of corporate partners and prospects at our ‘consortium’ partner level, ranging from £10k-£50k per annum.

You will identify, engage, secure, and steward corporate partner prospects from sectors that include law, construction, manufacturing and logistics, as well as supporting other team members across different sectors as the need arises. The existing portfolio of partners are primarily legal firms who also engage with our impactful programmes, and you will also have personal and team new business targets and support senior team members to steward our flagship partners.

We are looking for a fundraiser who is keen to develop their corporate fundraising skills, especially building relationships with delivery partners, strategic funders, and corporate foundations. Our ideal candidate will be entrepreneurial, a confident communicator, and able to work independently under their own initiative as well as within the team.

The role will be line managed by the Head of Corporate Partnerships, working closely with other members of the Corporate Partnerships team, and collaboratively across the wider Development team and Employability Programmes team. 

Main duties

New business

• Personally scope, develop and secure new corporate partnerships at consortium level (£10k-£50k), aiming for a robust portfolio of partners in assigned sectors with multi-year commitments, working with the Head of Corporate Partnerships and other relevant stakeholders to appropriately to secure and steward.
• Support the Head of Corporate Partnerships to engage in proactive new business development within the corporate sector, including support for network mapping with senior volunteers.
• Manage writing and submission of reports and proposals for grants to corporate foundations, working alongside other Development team and wider organisation members to ensure high-quality submissions.
• Alongside team members, manage the shared Development inbox to ensure all enquiries are dealt with in a prompt, consistent, and friendly manner.
• Follow all relevant policies and processes to ensure due diligence is completed for all prospective donors, account management plans are kept up to date, and corporate partners receive high-quality stewardship.

Account Management and Development

• Manage and grow the portfolio of ‘consortium’ level corporate partnerships, including leveraging existing relationships to maximise financial income and partnership longevity.
• Support senior team members on designated high-value partnerships, including specific administrative and project tasks, e.g. coordinating meetings and webinars, attending programme visits, event invites, and volunteering opportunities.
• Write and deliver engaging and high-quality partnership proposals and reports for new and existing ‘consortium’ level funders, working with the wider Development team and relevant other Sutton Trust teams as appropriate.
• Be accountable for achieving agreed corporate income targets, looking for opportunities to grow funding and diversify corporate income.

Fundraising, Finance and Reporting

• Act as an ambassador for the Trust with external audiences in the corporate space, representing the Trust with confidence and enthusiasm to secure major gifts and develop relationships.
• Ensure the Trust’s CRM (Salesforce), account management plans, and all relevant income pipeline documents are kept appropriately up to date with activity from corporate partners, including accurate income forecasting.
• Attend appropriate meetings, such as the Employer Working Group, to represent the corporate team and portfolio of partners, and share information with colleagues across the Trust.
• Work with colleagues to support delivery of impactful events to cultivate prospects and steward partners, with a focus on experience for corporate partners and prospects.
• Appropriately follow policies and procedures on due diligence, Salesforce and data management, account management, stewardship, and reporting.
• Stay up to date with corporate fundraising best practice, learning from senior members of the corporate team, and keep abreast of developments and opportunities within the wider fundraising space.
• Other duties as necessary from time to time

Person Specification

Skills and experience

• Experience building and managing relationships to achieve a project or other goals 
• Experience managing multiple priorities and tasks to successfully achieve project or other goals
• Experience presenting, writing compelling proposals or pitching to audiences to persuade them to your point of view or secure a specific outcome
• Experience of fundraising, through employment or voluntary activities, including securing and managing relationships and donations. (desirable)
• Experienced at using Salesforce or other fundraising CRM software to accurately record funding relationships. (desirable)
• Excellent verbal and written communication skills, including strong presentation skills and the ability to adapt communication styles and methods to suit different audiences
• First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust with confidence in a range of settings, especially the corporate world
• Knowledge of fundraising in the education and/or not-for-profit sector or can demonstrate relevant experience of corporate account/relationship management (this can be from outside fundraising - for example sales, marketing, leadership roles within voluntary organisations)

Competencies

• Sympathetic to the aims of the Trust and our mission to increase social mobility
• Able to take the initiative and take responsibility for a wide variety of tasks and projects
• Strong communicator, skilled at persuading others through writing and conversation
• Excellent attention to detail
• Able to work independently and as part of a team
• Able to influence stakeholders and encourage giving / support for a charitable cause. (desirable)

Other

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full time, permanent
• Salary: £31,000-£35,000 per annum
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
• A DBS check may be required

Interviews

Applications should reach us by 9am, Thursday 29th May, with interviews held at our London offices on Thursday 5th June.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Role: Bespoke Training Coordinator
Hours: 35 hours per week
Salary: £26,000 per annum
Reporting to: Head of Training
Based: Home Based with occasional visits to CBUK’s Offices, Loudwater, High Wycombe, Bucks.

About Us

Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies.

We support children and young people (up to the age of 25) when someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying.

We provide training to professionals in health and social care, education, and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.

About the Role

Child Bereavement UK is looking to recruit a Bespoke Training Coordinator to join our busy Training Team. This is a full-time role, supporting the Head of Training in developing and growing our bespoke training offer. Duties include dealing with incoming enquiries, assessing needs and creating solutions as well as providing project management and admin support to the team for our core offering. This role will also be responsible for running monthly internal training sessions, which take on various forms depending on need. This is a developing role with future opportunities to be involved in delivering presentations and supporting training.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: Wednesday 28 May 2025
Interviews: 
First interviews will be held 6 June 2025 – on Teams or Zoom.
Those candidates that are selected for a second interview will be required to attend an in-person interview.

Please note: Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

About Us

King’s Global Health Partnerships works with health facilities, academic institutions and governments to strengthen health systems and improve the quality of care in five countries: Somaliland, Sierra Leone, the Democratic Republic of Congo, Zambia and The Gambia. We bring together health, academic and international development expertise from King’s College London, the UK’s National Health Service (NHS) and our international partners to:

• Educate, train and support healthcare workers
• Strengthen healthcare and training institutions
• Enhance national health policies and systems

We connect UK and African health professionals, providing training, mentoring and hands-on support; and undertake collaborative research to inform policy and practice. We also support our partners by providing access to funding, networks and development opportunities. Through these long-term partnerships and our global volunteering scheme we promote skills and knowledge exchange, and mutual learning that contribute to building a stronger health workforce and improved quality of healthcare both internationally and in the UK.

Our partnership in Somaliland is over twenty years old and over that time we have built a track record in health workforce development.  With a focus on Maternal and Child health we have supported our partners in Somaliland to strengthen pre-service education and training for the next generation of doctors, nurses and midwives. 

Our partnership in Zambia is six years old. King’s Global Health Partnerships (KGHP) initiated a long-term partnership with Arthur Davison Children’s Hospital and Ndola Teaching hospital, in Ndola province, Zambia. Work in Zambia has focused on maternal and newborn health, breast cancer surgery, antimicrobial stewardship and health worker wellbeing.

KGHP is based within the School of Life Course & Population Sciences. The School of Life Course & Population Sciences is one of five Schools that make up the Faculty of Life Sciences & Medicine at King’s College London. The School unites experts across 5 departments, Women and Children’s health, Nutritional Sciences, Population Health Sciences, Ophthalmology and Twins & Genetic Epidemiology, overall covering the complexities of life course health & disease from individual cells molecular genetics to whole population level.

Our research links the causes of common health problems to life’s landmark stages, treating life, disease and healthcare as a continuum. We are interdisciplinary by nature and hugely successful: 91 per cent of our research submitted to the Subjects Allied to Medicine (Pharmacy, Nutritional Sciences and Women's Health cluster) for REF was rated as world-leading or internationally excellent. We use this expertise to teach the next generation of health professionals and research scientists. Based across King’s Guy’s, St Thomas’, Waterloo and Denmark Hill campuses, our academic programme of research, teaching and clinical practice is embedded across all SLCPS departments.

About the role

We are looking for a Programme Manager to lead on the management of our current programme activities in Somaliland and Zambia. The role will lead on the management of various grants/ projects within our Somaliland and Zambia partnerships as well as strengthening our partnership approaches in these two countries. The role will be responsible for project closeout, startup of new projects secured as well as developing new funding proposals to support the aims as set out in our partnership and organisational strategies. 

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. BSc or MSc in Global Health or International Relations or aligned subject
2. Relevant experience managing multiple projects (including large and complex grants/contracts) throughout the full project cycle, preferably projects delivered by consortiums
3. Relevant experience working collaboratively with partner organisations in low resource settings
4. Financial management and budgeting experience for complex multi-year, multi-partner projects
5. Experience of developing MEL strategies for large and complex programmes, including developing indicators, theories of change, learning processes
6. Experience coordinating and managing the development of successful funding proposals including institutional donors such as FCDO and the DHSC
7. Significant experience in donor compliance and relationship management, preferably including trusts and foundations and institutional donors
8. Committed to equality, diversity and inclusion, actively addressing areas of potential bias

Desirable criteria

1. Knowledge/expertise of global health, health systems strengthening, or health workforce
2. Exceptional planning, organisation and execution skills
3. Strong communication skills: written and verbal
4. Experience of managing and developing staff from different backgrounds
5. Strong IT skills including Excel, Word, Outlook, PowerPoint and databases

The Sutton Trust delivers a suite of high-impact programmes in partnership with top universities and employers, supporting young people to access competitive courses, apprenticeships, and careers in the UK’s leading professions. As Senior Programmes Officer for Marketing and Communications, you’ll play a key role in driving engagement and recruitment across our entire programmes portfolio. You’ll bring fresh ideas, take ownership of campaigns, and help shape how the Trust tells its story to the people we support.

This is a unique opportunity to shape the voice and reach of sector-leading programmes that transform the lives of young people from disadvantaged backgrounds across the UK.

We’re looking for a creative, digitally savvy marketing and communications professional with a passion for educational equality. This role offers the chance to lead on campaigns that span digital, print, and events - creating standout content for diverse audiences focused on students but including teachers, universities, parents, and alumni.

This role sits within the Programmes Directorate, working closely with a small, collaborative team of six led by the Head of Digital & University Access. You’ll be line managed by the Senior Programmes Manager: University Access and collaborate extensively with the central Communications Team.

Main duties

Marketing & Engagement

• With a strong audience focus, develop appropriate marketing strategies to support the recruitment of students to Sutton Trust programmes with Programme Managers
• Develop creative content ideas and tactics to target key audiences including creating engaging copy and visual assets for marketing campaigns, including digital content (e.g. email campaigns, social media) and physical collateral (e.g. posters, brochures)
• Create engaging copy and visual assets for marketing campaigns and programme
• Support the capture of content at selected Sutton Trust events, including photography, video, and stakeholder feedback, to enhance marketing assets and engagement strategies
• Lead on the creation or commissioning of programme collateral and marketing assets
• Coordinate stakeholder focus groups (e.g. students, parents, teachers, alumni) to evaluate and refine our marketing and comms strategies
• Work with the central communications team to highlight our programmes and alumni activity in wider Trust communications and the media

Digital, Web and Social Media

• Ensure all programme information is accurate and up to date across the Sutton Trust website and microsites.
• Lead the rebranding and redevelopment of programme microsites and marketing materials in line with brand guidelines and with support from the central communications team.
• Work closely with the Senior Digital Communications Officer and Head of Communications & Advocacy to ensure brand consistency and coordinated scheduling across digital and social channels.
• Manage, plan, and create impactful social media campaigns to support marketing and engagement, with an increasing focus on video content.
• Collaborate with Heads of Department and Programme Managers to produce blog content that supports outreach, partnerships, and engagement.

Data Analytics

• Use internal data systems (e.g. Salesforce, analytics dashboards) to assess campaign performance and inform future communications strategy.
• Regularly track key KPIs such as application conversion rates, social media engagement, and stakeholder reach.

Other

• Keep abreast of digital developments, providing expertise to the wider organisation
• Work with the team to suggest improvements to our marketing and communications strategy
• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who have experience in:

• Experience in marketing and communications planning, ideally in the education or non-profit sectors
• Experience developing content and campaigns targeted primarily at young people, while also engaging diverse stakeholders such as teachers, parents, and alumni.
• Demonstrated ability to use data and digital tools (e.g. Salesforce, Google Analytics, social media scheduling) to drive communications
• Strong copywriting, editing, and content design skills across print and digital
• Experience working with brand guidelines and delivering multi-channel campaigns
• Excellent verbal and written communication and strong analytical skills
• High degree of initiative and the ability to take responsibility for discrete projects and workstreams
• Personable, flexible and discreet; able to fit in to a small team

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
• Has knowledge and experience of the higher education and/or education sectors;
• Has excellent attention to detail;
• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings;
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Salary: £34,000 - £36,000 per annum
• Contract: Full time, Permanent
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
• DBS check may be required

Interviews

Applications should reach us by midnight, Monday 26th May, with first round interviews held over Zoom on Tuesday, 3rd June, and second round interviews held at our London offices on Monday, 9th June.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

An exciting opportunity has arisen in our Equality, Inclusion. Diversity Team. We are looking for an experienced EDI business partner to work  across Barnardo's providing expert advice and guidance to help us meet our public sector equality duty. The successful applicant will have the opportunity to work on ambitious initiatives, contribute to our culture of belonging and support training and events to promote awareness of EDI.

Our EDI ambition is growing a culture where everyone belongs. EDI runs through everything we do and we work in a collaborative and enabling way across the whole organisation. Key areas of our work are compliance, culture, participation, cultivation of belonging, colleague journey, recruitment, progression and growth. Our data led insight enables us to measure impact and plan for the future. Our EDI objectives are fundamental to our work on our anti-racism, disability equality, LGBT+ strategy and gender equality.

As an EDI Business Partner, you will be responsible for ensuring that a proactive, high quality, professional and appropriate business focused EDI service is delivered by providing first class advice, guidance, information and support to colleagues, across all areas of the organisation to assist them in delivering Barnardo's Corporate Strategy.

You will be a subject matter expert in EDI and will be key to embedding EDI in decision making, ensuring we are compliant with legal requirements, delivering on our EDI objectives, anti-racism and disability equality commitments, key EDI projects, supporting colleagues with lived experience and contributing to a culture of belonging across the whole organisation. The role holder will be expected to have a knowledge of EDI legislation across the UK.

If this sounds like you, please apply today.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Winston’s Wish is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. We have an exciting opportunity to join our ambitious Mass participation team as our Individual Giving Manager.  This role plays a vital part in helping Winston’s Wish turn up the dial across our Individual Giving Fundraising. The Individual Giving Manager is responsible for creating, developing and delivering a fundraising plan to grow existing and new support for Winston’s Wish across our online and offline channels. This includes Direct Mails, Regular Giving, our Lottery, Legacies and In Memory giving income streams.

As the driving force behind our individual giving activity, you will help us to engage individuals across the country by bringing them closer to our work, encouraging them to stay longer, give more and become true ambassadors for our vital work with grieving children, young people and families. We’re looking for a highly creative individual who can help us to stay one-step ahead of the curve and excite new and existing audiences to get behind our vision of a society in which every child can get the help they need when someone close to them has died.

MAIN RESPONSIBILITIES

Strategy

• Lead on the development and implementation of our Individual Giving strategy, supported by the Head of Mass Participation and the Director of Fundraising & Marketing.
• Ensure all opportunities and future plans are in line with Winston’s Wish’s over-arching fundraising strategy to meet financial targets, organisational objectives and KPIs.
• Maintain an awareness of philanthropy trends, news, events and legislation in the UK to ensure that Winston’s Wish remains up to date on key changes which are likely to impact on individual giving.

Generating Individual Giving Income

• Lead on and deliver a plan to increase individual giving income from streams including, but not exclusive to, direct mail, regular giving, legacies, in-mem and our charity lottery
• Effective use of KPIs to ensure decisions are driven by evidence and real-time data.
• Continuously analyse our income and supporter data to measure effectiveness of activities and return on investment.
• Work alongside our design agencies and in-house marketing team to develop and manage direct mail campaigns, including segmentation to ensure campaigns will be carefully targeted and designed to maximise income.
• Explore and test new methods for donor recruitment and increasing donations.
• Seek every opportunity to increase awareness of legacy giving to Winston’s Wish and monitor the effectiveness of these activities over time.
• Manage a growing portfolio of legacy enquirers with appropriate contact and timely solicitation of prospective legators including hosting events and tailored stewardship.
• Manage the stewardship and development of our regular giving programme including uplift campaigns and solicitation of new donors to agreed targets.
• Work alongside the wider fundraising team to ensure effective cross-selling of individual giving products and vice-versa identify opportunities to introduce other fundraising products to our individual givers.
• Identify supporters who could provide compelling content which could be used by the wider Fundraising & Marketing team to inspire further support including suggesting key individuals who could feature in online and offline publications.
• Work with the Philanthropy & Partnerships Manager to ensure that potential major donors are identified and included in relevant activities.

Administration

• Diligently maintain records of all interactions with supporters on Salesforce.
• Ensure all activities comply with appropriate legal, regulatory and fundraising good practice and with Winston’s Wish policies and standards.
• Keep a close eye on incoming donations to ensure they are coded correctly and that supporter data is accurately recorded in accordance with GDPR.
• Effective management and control of expenditure across all projects and campaigns in line with agreed expenditure budgets.

All Staff

• Contribute to the vision and mission of Winston's Wish; working with colleagues in all teams to meet the objectives of Winston’s Wish.
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the one-to-one process and participate in training agreed with your line manager.
• Contribute to the wider charity sector and childhood bereavement sector by getting to know those working in the same space and actively contributing to sector-wide events.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Winston’s Wish policy.
• Promote equality of opportunity and diversity in accordance with Winston’s Wish policy.

PERSON SPECIFICATION

Essential

• A sound understanding of the principles of fundraising across individual giving, in-memory fundraising, and legacies.
• Proven track record of preparing successful programmes of activity and business plans to recruit, engage, inspire, and retain supporters in a not-for-profit organisation, or similar transferable experience gained in the commercial sector.
• Specific experience of delivering an individual giving programme.
• Experience of budgets, including planning, forecasting, and analysing performance.
• Experience of high-level use of a customer relationship management system.
• Experience of managing direct mail campaigns.
• Strong organisational skills and keen attention to detail to plan and schedule multiple activities, respond flexibly to opportunities, handle conflicting demands and meet tight deadlines.

Desirable

• Understanding of childhood bereavement.
• Experience of using Salesforce CRM.

Recruitment Timetable

Application deadline: Wednesday 28th May 2025

Interview date: Friday 13th June 2025

Interview location: MS Teams

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future. 

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. 

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

Events are a central part of student life at UCL – enabling students to find and form communities, experience new things, and make the most of life in London. Each year, the Students’ Union and its clubs and societies, deliver more than 6,000 events ranging from workshops to debates, exercise classes to socials. The Events Coordinator will support the delivery of a high quality programme of events, support teams across the Students’ Union to develop and deliver events, and work collaboratively to develop a culture of excellent event management.

The role is full time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible. 

Key Requirements 

Do you have experience in the events industry? Do you have experience developing project plans for events? If the answer is yes, then we want to hear from you. 

For full details on this role, please view the job pack attached below. 

Further Details 

Please apply through the online application form. 

Applicants should note that CVs will not be accepted and that the statement of support for application should address the selection criteria in the person specification and outline your reasons for applying. 

Interviews will take place on w/c 16 June 2025. 

The Talent Set are delighted to be partnering with Tommy’s to recruit for a Senior Trusts & Statutory Manager, playing a pivotal role in deepening the charity’s relationships with key funders at the 6 figure level and contributing to the strategic development of the team at a hugely exciting time for the charity.

Key duties include:

• Leading the growth and management of Trust funders at the 6 figure+ level, partnering with existing donors on complex strategic projects and proactively identifying new high-value relationships.
• Drive the business development pipeline for potential funders at the 6-figure level, planning and building fantastic relationships, putting together high-quality proposals and effectively prioritising those with the highest financial potential.
• Establish and maintain collaborative relationships with the Research, Programme and Impact teams to develop high-quality and diversified proposals.
• Work collaboratively with senior colleagues and the Head of Trusts & Statutory on the continuous improvement of the team’s processes and working culture, ensuring efficiency in working and a supportive, high-performance environment.
• Line management of a Trusts & Statutory Manager.

We’re looking for the following skills & experience for this role:

• Tangible experience of success in securing gifts from Trusts & Foundations at a £75k+ level, including experience of pursuing cold relationships from prospect to gift.
• Evidence of personally managing a varied prospect pipeline of Trusts & Foundations funders, with experience of developing and managing complex relationships and projects.
• Strong experience of building relationships with internal and external stakeholders.
• Prior experience of line management.
• Experience of fundraising within a medical research charity is desirable.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Overview:
This role will join a vibrant and ambitious fundraising team made up of; major giving, trusts and foundations, prospect research, individual giving, community, events, legacies, innovation and supporter experience. The team’s mission is to raise income for our three hospitals to enable them to continue their vital work. This role will make a huge difference in helping us do that.

About us
Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.

There is more information about working with us on our website, where you can read about:

• how we approach recruitment
• our team, culture and values
• the benefits of working with us
• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development

Overall purpose of the role
As part of a multi-faceted and busy fundraising team, the Events Product Development Lead will take a significant role in strategically planning and delivering a portfolio of new fundraising events to raise funds for Guy’s and St Thomas’ Charities. This role will support the strategic development and delivery of a portfolio of fundraising events aimed at increasing income and diversifying our funding base. You’ll collaborate with teams from all corners of the partnership to test and scale the best ideas. The focus of this role is our virtual and owned events portfolio. This is a strategically significant growth area for the GST Charities and is an exciting opportunity to make a real impact. Fundraising Innovation is part of the wider strategy across GST Charities. Whilst we are in the early stages of embedding innovation across the organisation, you will be part of a growing culture that will help shape, adapt and develop the organisation in the ever changing, fast paced world environment we work in.

Key Responsibilities

· Innovate and develop new supporter led products in collaboration with the Senior Events Manager and Head of Strategy & Innovation, with a focus on virtual events and owned events, along with any other opportunities within this space.
· Oversee product delivery from planning to evaluation, collaborating with experts internally and externally, attending events, and representing GST Charities positively. 
· Utilise insights, ensuring data-driven decisions and staying informed on trends for continuous improvement. 
· Drive income growth, develop budgets, and monitor financial performance. · Provide thorough analysis of products and events, ensuring that all relevant teams are regularly updated on all activity (coordinating information, reporting cross-team, etc.) and providing a clear strategy for the year ahead. 
· To work closely across the charities directorate with enabling teams to ensure all opportunities for collaboration are maximised.

· To contribute to the wider fundraising team, taking a proactive approach to working in a high performing & collaborative team
· To establish, maintain and develop relationships with key stakeholders across our organisation and beyond, including agencies and contractors.
· To seek out innovative and agile approaches to working, adopting lean process and using supporter data to drive performance and supporter experience.

Work environment
· The post holder should expect to: 

o Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home. 
o Be responsible for the input and maintenance of databases and files relevant to the post requirements. 
o Will occasionally be required to attend events in the evening and at weekends.

Skills, Knowledge and Expertise

Experience
· Experience of driving projects and/or teams to deliver agreed outcomes to a deadline
· Experience of using innovation frameworks for product development & continuous improvement.
· Experience of setting KPI’s, objectives and budgets. Tracking and monitoring targets, income and expenditure against budget.
· Experience of leading change and working in an agile environment.
· Experience of managing and delivering fundraising virtual or owned events.

Skills, abilities and knowledge
· Understanding of the principles, theory and practice of new product development and experience of taking a product from idea to market.
· Relationship building expertise & ability to influence stakeholders across the organisation. · Proven understanding of how best to use data insight and analysis to make decisions and inform actionable plans.
· Proven ability to time manage effectively and meet deadlines.
· Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.

Personal Attributes
· Knowledge of Fundraising Regulations and Facebook Fundraising.
· Collaborative and constructive working style with the ability to work well across teams. 
· Strategic thinker with the ability to analyse data, identify opportunities, and develop actionable plans to achieve organisational goals. 
· Highly organised, detail oriented, and capable of managing multiple priorities in a fast – paced environment.

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme