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Top job
Heart Research UK, Leeds City Centre (Hybrid)
£35,000 per year
Seeking a strategic, experienced and data driven CRM Manager oversee the development, implementation, and optimisation of our CRM system.
Posted 6 days ago Apply Now
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The Association of Anaesthetists, London (Hybrid)
£48,773 per year
We’re looking for a part-qualified or newly qualified Management Accountant to support in delivering financial reporting and operations.
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Impetus, London (On-site)
£102,992 per year
We are looking for our next Director of Public Affairs, someone who can inspire our brilliant Public Affairs team & spearhead communications
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Macmillan Cancer Support, London (Hybrid)
£54,000 - £59,000 per year
A pivotal role in bringing philanthropists into the heart of Macmillan, unlocking significant support to drive our ambitions for growth!
Posted 1 day ago
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Save the Children, Farringdon (Hybrid)
£39,000 - £41,759 pa + generous benefits
As our Portfolio Manager you will oversee a diverse range of programmes and partnerships across West and Central Africa.
Posted 1 day ago
Caring in Bristol, Multiple Locations (Hybrid)
£33,380 - £36,730 pro-rata (depending on experience)
Sustain and grow our income from Trusts, Foundations and statutory grants through high-value funder relationships and MEL
Posted today
The Talent Foundry, London (On-site)
£35,000 per year
You love unearthing incredible impact through data, helping to bring together evidence and insights across programmes for young people
Posted today Apply Now
The King's Trust, Newcastle upon Tyne (Hybrid)
£23,672.00 to £28,783.00 dependent on your skills, knowledge and experience
Posted 1 day ago
JRSST Charitable Trust, York, York (Hybrid)
£45,000 - £50,000 per year
Posted 2 weeks ago
Page 3 of 6
Leeds City Centre, West Yorkshire (Hybrid)
£35,000 per year
Full-time
Permanent

Using Anonymous Recruitment

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Job description

Job Description:

This is an exciting opportunity for a strategic, experienced and data driven CRM Manager to join the Projects, Data and Insight team at Heart Research UK and oversee the development, implementation, and optimisation of our Customer Relationship Management activities.

In this new role, you will play a pivotal part in developing the charity’s approach to CRM and database engagement. You will be responsible for segmenting audiences, automating communication flows, and driving supporter and non-supporter engagement, retention, and lifetime value.

Key Responsibilities:

  • CRM Strategy & Execution: Develop and execute CRM strategies to improve supporter and non-supporter engagement, conversion, retention, and loyalty.
  • Platform Management: Alongside the Director of Data, oversee the management and development of the systems which collect and process data, including the CRM database (Beacon) and other fundraising platforms
  • Customer Segmentation: Work closely with the Data Analyst to develop an understanding of supporter behaviours to create effective segmentation strategies for targeted marketing and fundraising efforts.
  • Campaign Management: Plan, launch, and optimise communication campaigns. Ensure consistent messaging and personalisation.
  • Automation: Build and manage automated workflows to onboard new supporters and beneficiaries and deepen and broaden their engagement with the charity.
  • Data Analysis & Reporting: Monitor CRM performance and KPIs; deliver actionable insights and recommendations to stakeholders.
  • Collaboration: Work closely with Marketing, Fundraising, Health Promotion and Education and Research teams to propose and deliver cohesive journeys and experiences.
  • Compliance: Ensure CRM practices comply with data privacy regulations
Application resources
Posted by
Heart Research UK View profile Organisation type Registered Charity Company size 21 - 50

We won't stop until there are no more deaths from heart diseases.

Posted on: 10 September 2025
Closing date: 01 October 2025 at 14:23
Tags: Business Intelligence, CRM, Data Analysis, Database Management, Information Management

The client requests no contact from agencies or media sales.