Head of research and insight jobs
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Fundraising Assistant
Location: Hybrid – One day per week in Bristol office, minimum.
Salary: £23,000 – £26,999 per annum
Contract Type: Full-time, Permanent
Hours: 36.25 hours per week, Monday to Friday
** CV & cover letter required to apply for this role **
Join Our Mission to Defeat Meningitis – Become Our Next Fundraising Assistant!
About the Role
Meningitis Research Foundation is seeking a highly motivated and organised individual to join our Events & Community Team as a Fundraising Assistant. This is an exciting opportunity to contribute to a globally recognised health charity committed to defeating meningitis by 2030.
Key Responsibilities
- Managing supporter communications via phone, email, and social media
- Maintaining accurate supporter records and processing donations
- Coordinating event resources and logistics
- Supporting the administration of online fundraising platforms
- Attending events and engaging with supporters in person
Candidate Profile
We are looking for a candidate who demonstrates:
- Excellent organisational and administrative skills
- Strong written and verbal communication abilities
- A high level of attention to detail
- Proficiency in Microsoft Office, particularly Excel
- Confidence in engaging with supporters via telephone
- A proactive and collaborative approach to work
- Ability to work unsociable hours on occasion to support our National Events team
Experience with CRM systems and an understanding of GDPR in a fundraising context are desirable.
Benefits
- 25 days annual leave plus statutory bank holidays
- 6% employer pension contribution
- Free eye tests
- Employee assistance programme
- Opportunities for professional development and training
About Meningitis Research Foundation
Meningitis Research Foundation is the world’s leading meningitis charity, headquartered in Bristol and operating globally. We are dedicated to supporting research, raising awareness, and providing direct support to individuals and families affected by meningitis. Our work is guided by values of integrity, compassion, collaboration, and evidence-led advocacy.
Application Process
To apply, please submit your CV and a covering letter addressing the job description and person specification by 9:00 AM on Friday, 20th June. Interviews will be conducted via Microsoft Teams during the week commencing 23rd June.
To defeat Meningitis wherever it exists
The client requests no contact from agencies or media sales.
Job Title: Evaluation, Evidence and Insight Lead
Ref: EEIL445
Contract: Permanent
Hours: Part-time, 21 hours per week, worked over 3-4 days
Salary: £33,000-35,000 pro-rata, per annum depending on experience
Location: The role is offered on a hybrid basis with attendance at the Penny Brohn UK National Centre on a circa 50/50 home office split.
About Us
Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)
Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.
The role
Reporting to our Head of Services, this exciting and varied role is your opportunity to lead our evaluation, evidence and insight functions as a key member of our Services Lead team, working collaboratively with services colleagues in the Charity and our partner GenesisCare, as well as supporting our fundraising team with preparing funding applications and impact reports.
This important role will suit a proactive, highly organised person with experience in evaluating health-related services, analysing information and data, and undertaking or overseeing desk research. You will be highly literate and able to write succinctly and compellingly for different audiences including academic, funders, health care professionals and individuals with cancer.
In return for your hard work and dedication you will enjoy a wide variety of benefits including:
- 30 days holiday pro-rata plus 8 bank holidays pro-rata
- Beautiful workspace in a semi-rural location on the outskirts of Bristol with free onsite parking
- Subsidised lunch, freshly prepared onsite in the Penny Brohn kitchen
- Flexible and hybrid working
- Enhanced sick pay after six month’s service
- Auto enrolment into the Penny Brohn UK pension scheme
- Free Life Assurance
- Family friendly policies with enhanced maternity and paternity leave after one year of service
- Specsavers Corporate eyecare test
- Cycle to work scheme
- Access to subsidised wellbeing at the Penny Brohn UK National Centre
Timetable for appointment
The vacancy will remain open until a suitable candidate has been found. To avoid disappointment, please submit your application as soon as possible.
Thank you for considering Penny Brohn UK, we look forward to hearing from you!
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
No agencies please.
The Involvement and Engagement team at Alzheimer’s Research UK is responsible for delivering a wide portfolio of activities to increase understanding of dementia, engage and involve the public and people affected by dementia with research and promote the work of Alzheimer’s Research UK. The team work closely with people affected by dementia to gather their insights to shape our work and campaigns.
The team is part of the Information and Involvement department. The department’s mission is to improve understanding of dementia and the diseases which cause it and encourage and support the public and people affected by dementia to get involved in research.
The manager leads on the development of a wide range of activities, such as coordinating meetings with the Lived Experience Involvement Group; the online public engagement programme; and managing the Inspire Fund community engagement grant scheme. The role has responsibility for monitoring, evaluating, and reporting on the impact of the public involvement and engagement programme. In addition, the role holder will identify improvements and undertake strategy development and implementation working with the Head of the Department to deliver this.
Reporting to the Head of Information and Involvement, the Manager has two line reports, and the team works closely with colleagues across the Policy, Communications and Involvement Directorate, notably the Information Services and Policy teams. The team also has regular interactions with people affected by dementia and supports the wider charity in engaging effectively with supporters about dementia research. They work closely with colleagues in the Research and Partnerships directorate, and Volunteering and Events teams to deliver activities.
This is a 12-month fixed term contract to cover a period of maternity leave. This role will be known internally as Involvement and Engagement Manager
Main duties and responsibilities of the role:
Lead the Involvement and Engagement team
· Work with the Head of Information and Involvement to plan and implement involvement and engagement programmes to support the development of the charity’s goals.
· Implement the Involvement and Engagement strategy for Alzheimer’s Research UK, ensuring a varied portfolio of opportunities, with a focus on reaching diverse and underserved audiences.
· Line manage two Involvement and Engagement Officers, setting objectives, with responsibility for their personal growth and development, and that of the team.
Implement the involvement of lived experience across the organisation
· Lead the management of the charity’s Lived Experience Involvement Group, overseeing the recruitment, onboarding and ongoing engagement of volunteers with lived experience of dementia.
· Lead and manage the planning of involvement activity, including a calendar of events and activities for the lived experience group, to include regular online meetings, in person events, and opportunities to contribute to ARUKs strategic initiatives and campaigns.
· Responsible for ongoing monitoring and evaluation of involvement activities, ensuring volunteers are aware of their impact, communicating impact of involvement both internally and externally to the organisation.
· Responsible for championing the value and impact of involvement across the organisation, seeking new involvement opportunities and working towards embedding involvement in key areas of the charities work.
· Work closely with and support the Research Involvement Manager with implementing involvement of lived experience in research programmes, also with external requests for support with involvement in research.
· Ensure processes to manage a database of lived experience volunteers are robust and up to date and that policies and procedures are adhered to.
Deliver public engagement programmes and activities
· Deliver the Inspire Fund community engagement grant scheme, managing the application and awards process, monitoring ongoing grants, supporting grant holders and reporting on impact.
· Oversee the planning and coordination of the public engagement events programme, including supporting the Involvement and Engagement Officer with delivery of the online public engagement series and other events.
· Working closely with colleagues in the Research team support and facilitate dementia researchers to deliver public engagement activities, providing guidance and resources as required.
· Work with the Involvement and Engagement Officers to maintain existing engagement resources and promote their use across the charity. Develop new engagement resources that can be used across a variety of events.
· Support colleagues across ARUK to build skills and confidence talking about dementia and research, and how to engage with their audiences.
What we are looking for:
· Graduate or equivalent level of education in biomedical sciences, science communication or similar.
· Experience of discussing and communicating health or research matters to the public.
· Experience of working with people affected by a long-term health condition and supporting their contributions to organisational activities or research.
· Experience of leading outreach, engagement and involvement/or involving the public with research.
· Strong experience of planning, coordinating, and delivering involvement and engagement events.
· Relevant project management experience.
· Experience working in an involvement, engagement, or public facing role or similar.
· Experience of working across partnerships, building strong working relationships (internally and externally).
· Strong and effective written and spoken communication skills, ability to tailor to lay audiences.
· Good knowledge of the research process and how the public can play a part in that process.
· Knowledge and understanding of engagement and involvement methods drawn from academia, health research or the charity sector.
· Ability to identify and develop creative opportunities for public engagement and involvement and discussion emanating from scientific research.
· An eye for creativity and innovation, and ability to grow personal network of professional contacts and create new opportunities for engagement and involvement.
· Excellent organisational skills; the ability to manage a number and variety of tasks to multiple deadlines.
· Ability to communicate appropriately with people affected by dementia and their families.
· Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.
· A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.
· Working with independence, intelligence, drive and initiative.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 29th June 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Anna Freud is seeking a Trial Manager to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
You will join a big thriving team who are passionate about making a meaningful impact in the field of Applied Research and Evaluation. This is a distinctive opportunity to engage in a research team that focusses on real-world settings around children’s mental health and wellbeing. The team will also include working with service users, young people, schools and other public sectors.
We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.
What you’ll do
As Trial Manager, you’ll play a pivotal role in delivering a high-profile randomised controlled trial focused on financial support for families in the social care system. You will oversee the coordination of the project, ensuring it runs smoothly, on time, and within budget, while acting as the central point of contact between funders, delivery partners, and the research team. Your responsibilities will include managing key administrative processes, ensuring data quality, liaising with external stakeholders, and supporting junior colleagues. This is a fantastic opportunity to contribute to innovative research with real-world impact on young people’s mental health and wellbeing, while gaining valuable insight into a range of research methods, large-scale trial delivery, and knowledge mobilisation to inform policy and practice.
What you’ll bring
You will have a doctoral qualification in a relevant field or a Master’s degree with significant experience in research management, alongside a strong track record of coordinating large-scale, multidisciplinary quantitative or mixed-methods research projects.
Essential skills and experience:
- Proven experience managing, cleaning, and analysing large-scale quantitative datasets;
- Experience contributing to academic and non-academic research outputs, such as publications, conference presentations, or dissemination events;
- Ability to support and supervise junior team members effectively;
- Strong stakeholder engagement skills, particularly with vulnerable groups, Local Authorities, and funders;
- You will be highly organised and collaborative, with a strong understanding of research delivery and data quality management;
- Excellent written and verbal communication skills for both academic and non-academic audiences.
This is an exceptional opportunity for a motivated individual to join a dynamic and high-performing team, and to contribute to impactful research that makes a real difference in the lives of children, young people, and families.
Key details
Hours: Part-time (28 hours per week)
Salary: £40,560 per annum FTE, plus 6% contributory pension scheme
Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract type: Maternity cover fixed-term, 9 months.
Next steps
Closing date for applications: midday (12pm), Monday 30 June 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Thursday 3 July 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held remotely on Monday 7 July and Tuesday 8 July 2025.
How to apply: visit our website. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Our vision is a world where all children and young people are able to achieve their full potential.

The client requests no contact from agencies or media sales.
We are looking for an experienced and passionate Senior Programme Officer to work as part of our National Programmes Team.
This is a 25 hour a week fixed term position until July 2026
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
Mental Health UK brings together the heritage and experience of four charities from across the country who’ve been supporting people with their mental health for nearly 50 years.
With our local service delivery and national expertise in supporting people whose lives are affected by mental health problems, we have been able to mark a significant footprint in the areas that deeply challenge our mental health and stability.
We provide support and services for some of the biggest societal challenges that pose a threat to people’s mental health, including money problems, navigating through the system to get the right support, understanding mental health, loneliness and isolation, and resilience in young people.
The Mental Health UK programmes team is responsible for the delivery of high-quality programmes and projects that: meet the aims and objectives of Mental Health UK’s 2025-2030 Strategy, strategically align with the needs and expectations of our four founding charities, deliver for all stakeholders including funding partners and beneficiaries.
We design, deliver and measure the impact of our projects and services, ensuring that they meet the needs of people living with mental health problems and have a positive impact on the lives of individuals and communities across the UK.
One in four people in the UK have experienced a mental health problem. At Mental Health UK, we won’t stop until everyone has the tools they need to live their best possible life.
How you will make a difference
As Senior Programme Officer, I will support the Head of Commercial Insight & Development to ensure Mental Health UK delivers high quality projects and programmes that:
- Meet the aims and objectives of our 2025-30 strategy.
- Are strategically aligned with the needs and expectations of our four founding charities.
- Deliver for all stakeholders, including funding partners and beneficiaries.
In this role, I will support the Head of Commercial Insight & Development to identify opportunities to grow and expand our existing programmes. I will work with the Communications and Marketing Team to identify opportunities throughout our programmes to demonstrate our impact as an organisation.
I will oversee the day-to-day delivery of projects within Mental Health UK’s portfolio, supporting colleagues across Mental Health UK and the four founding charities to ensure outputs are delivered on time and to budget, and outcomes are achieved as planned.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Youth Engagement Officer
Location: Hybrid. Expected to be in our London office in Victoria at least one day per week. You can be remote every other day or come into the office. Your office days are flexible and can be agreed with your manager, other than for monthly team days where you must be in person. Some nationwide travel expected for Youth Steering Group training days, events and conferences. After passing probation, up to six weeks ‘super remote’ working per year, where you can work anywhere in the world as long as you’re online for four hours of the UK workday.
Contract: Fixed Term Contract until 31 August 2026 with the possibility to extend.
Holidays: 38 days per year, including our 3-day winter shut down and eight flexible bank holidays.
Hours: 37.5 hours per week (full time) Please note as this role works with young people there will be occasions where your working hours will be outside the standard 9-5:30pm. This will typically be a few meetings per month that can last until 7pm and about four weekend days over the year. This is to ensure our activities fit around the young people’s education and work commitments.
About the Fair Education Alliance
The Fair Education Alliance (FEA) unites 300 member organisations under a shared vision that no child’s success is limited by their socioeconomic background.
Our members (charities and social enterprises, think tanks, businesses and foundations, youth organisations, unions, universities and schools) are working collectively to create an inclusive system. We exist to close the gap in educational outcomes between children from low-income households and their wealthier peers.
This autumn, we’re kicking off our next strategic phase, which will take our work from neighbourhood to national, building a movement for systems change towards a fairer future for children and young people.
Why we need you
Education is not fair. The gaps in educational outcomes between children from low-income households and their wealthier peers are staggering at every stage of education. Our Alliance exists to tackle this inequity, and we believe this will only be possible by empowering young people who have faced barriers in education, to colead systemic change as part of diverse cross-sector coalition. This is a unique opportunity to be a part of the movement to ensure all young people are respected and heard in decisions affecting their education. You would be joining the organisation at a very exciting time as our youth engagement work is growing and building momentum across the sector. In the last year we have seen a 25% increase in youth engagement across our membership, have supported Ofsted and Department for Education to their youth participation in policy making and our Youth Steering Group hosted our biggest ever Fair Education Youth Summit. This role will play a critical part in the success of taking this work forward. As the Youth Engagement Officer, you will work with our Head of Youth Engagement to ensure our Youth Steering Group can lead their own campaign activities, engage directly with decision makers, and collaborate with other young people to bring about the change they want to see. You will also support and manage the logistics of our Youth Summit, Youth Engagement Working Group and other youth engagement events.
What we’re asking of you
Support our Youth Steering Group to feel safe and confident as they co-lead our Alliance and create change
Our Youth Steering Group is made up of 25 brilliant young people, aged 14-24, who draw on their lived experience of the different barriers to accessing a fair education, to campaign for change. You will support the young people to lead their own campaign activity, write their monthly Youth Bulletin and engage directly with policy makers. You will also help the group to participate in FEA decision making, support the design and facilitation of their monthly meetings and training days, help them make progress against their personal development plans. This role will include working directly with young people, session planning and facilitation, policy research and managing logistics.
Ensure the Fair Education Youth Summit is a success and remains truly youth-led
Our Youth Steering Group design and run the annual Fair Education Youth Summit. The event is led by young people for young people and brings together young changemakers from across our membership and the wider education and youth sectors to develop their youth leadership skills, collaborate on campaigns, and engage directly with decision makers. You will support the young people to design sessions, secure speakers, embed past feedback and plan the event structure. You will also support with the event logistics, guestlist management, participant communications and collecting attendee feedback.
Support our members to improve their youth engagement practice
Our Youth Engagement Working Group supports FEA members and other sector organsiations to increase and improve their own youth engagement practice. You will support the management of logistics, promote the workshops, and communicate with working group members. You will also support the facilitation of the workshops and ensure the attendee data and feedback is correctly logged and actioned. The critical responsibilities of this role are described above. They may be subject to reasonable changes from time to time in line with business need and the decisions of the youth leaders we support.
See the job description attached for a full job specification and application instructions.
No child’s success should be limited by their socioeconomic background.
The client requests no contact from agencies or media sales.
Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)
About us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About the role
Are you a creative, practical thinker who thrives on making services better for the people who use them? At Hearing Dogs for Deaf People, we’re looking for a Service Designer to help us shape, improve, and optimise services that make a difference.
This is your chance to join a mission-led team focused on delivering user-centred, inclusive, and insight-driven service experiences for people with hearing loss.
What you’ll be doing:
- Design and improve services using a person-centred approach and real-world user insights
- Work with the Insight & Impact team to understand user needs, and map full user journeys
- Create visual documentation (e.g., personas, journey maps, blueprints) to clearly explain how services work and where improvements can be made
- Support and facilitate prototyping, testing, and piloting of new and existing services
- Use feedback and data to drive continuous improvement
- Collaborate across teams to ensure services are accessible, inclusive, and aligned to real needs
- Help deliver smooth rollouts by supporting staff and volunteers through training and change
About you
You are a curious, collaborative, and solutions-focused designer with a passion for inclusive, user-centred services. You thrive in fast-paced environments where you can bring people together to solve problems and improve the user experience.
Skills and experience:
- Strong foundations in user-centred service design, with a practical understanding of co-design and accessibility
- Skilled at using insight and iteration to inform continuous service improvement and enhance user experience
- Confident in facilitation and co-creation, bringing together staff, volunteers, and people with lived experience to shape solutions
- Experienced in stakeholder engagement and collaboration, working across teams to align services with organisational goals
- Effective problem-solver and visual communicator, able to translate complex service challenges into clear, user-focused designs
- Proven service design experience, including user research, journey mapping, experience design, and applying user-centred design principles
How to apply
As part of the recruitment process, we are requesting:
- A comprehensive CV
- A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)
Closing date: 27 June 2025
£28,000 - £30,450 per annum
Fixed term (12 months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Customer Experience Executive to join our team on a fixed term basis covering an internal secondment. This is a fantastic opportunity for a proactive, people-orientated, Customer Experience/ Supporter Care professional to join an established team at one of the most dynamic charities in the UK.
You’ll be a critical part of the Customer Experience and Engagement Team in our Communications Directorate. Focussing on supporter care, you’ll be committed to building and strengthening long term relationships with our customers – from service users to fundraisers, from campaigners to volunteers. You’ll enjoy keeping customers coming back for more.
We’re transforming our culture to be customer and insight driven and this role will play a major part in making that happen. You’ll be supporting the Customer Experience Manager in gathering customer intelligence and implementing evidence-based insights to reinforce and improve customer journeys.
You’ll provide a customer focused steer in working groups for new and existing fundraising products. Putting the experience of the customer first, you’ll help build long term relationships with our customers and keep them coming back for more. You’ll be passionate about stopping prostate cancer killing men and damaging bodies.
You’ll develop a sound understanding of our processes with a drive and desire to continually improve the way we work, using an agile mindset, seeking, and implementing solutions and finding better ways of working.
What we want from you
We’re looking for a people-focused, self-motivated, and hands-on individual who believes that every interaction matters. You’ll have experience working in a busy, customer-focused support team and enjoy the “nuts and bolts” of delivering customer-centred, insights-led experiences just as much as delivering the experience itself. You’ll help strengthen the relationships we have with our customers, so together we can create a world where lives aren’t limited by prostate cancer.
You’ll be comfortable dealing with complaints and able to engage with a wide range of customers, showing enthusiasm or empathy when it’s needed.
You’ll be a strong communicator, able to adapt your style to suit different people and situations and have experience building good relationships at all levels of an organisation. You’ll be comfortable highlighting the impact that every stakeholder has on our customers’ experiences. Proactive, collaborative, and a real people person, you’ll work well under pressure as part of a dynamic team.
You’ll have experience using a CRM system (like Raiser’s Edge) and understand the importance of handling sensitive data in line with GDPR regulations. Ideally, you’ll also have a good understanding of fundraising rules, including Gift Aid.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 13th July 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 21st July 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Bath, United Kingdom (Hybrid – 2 days in office)
Salary: £31,862.76
Hours: 37.5 hours per week
Contract: Permanent, Full-time
Closing date: Sunday 29 June 2025 11:59pm
At Bath Cats and Dogs Home, we believe every cat and dog deserves the chance to live a healthy life in a loving home. From rescue and rehabilitation to rehoming and outreach, we’re here to transform lives — and none of that is possible without our incredible supporters.
We’re looking for a creative Individual Giving Manager to lead and grow a vital area of our fundraising. With responsibility for a portfolio spanning regular giving, cash appeals, in-memory giving, legacy marketing, raffles and lotteries, with a strong and committed supporter base, you’ll develop compelling campaigns that connect with supporters and grow and expand our supporter base.
This is a pivotal role in a collaborative, supportive team – and a chance to shape how we tell our story, steward our donors, and secure the future of our work.
About the role
As the Individual Giving Manager you will:
- Plan and deliver exciting and engaging multi-channel fundraising campaigns
- Use data and insight to drive performance, monitor results, and build cases for growth
- Lead on supporter journeys, working closely with our Comms and Animal Operations teams
- Line manage our Individual Giving Assistant, helping them develop and thrive
- Manage income streams forecast to raise £300,000+ this year, with clear ambitions for growth
This is an exciting time to join us. We’ve just completed a major redevelopment of our Vet Suite, Animal Intake, and Rehoming rooms — and we’re working in brand new, open plan office onsite with plenty of opportunity to meet the cats and dogs and see firsthand the difference your role makes e as we develop a bold new strategy for the future.
About you
We’re looking for someone who’s confident leading IG, RG, or prize-led fundraising programmes, ideally with:
- Strong experience in direct marketing and/or digital fundraising
- A collaborative mindset and data-driven approach
- Excellent project management and communication skills
- CRM confidence (Raiser’s Edge is a bonus)
- A passion for animal welfare and excellent supporter experience
What we offer
- 25 days’ holiday + bank holidays (pro rata for part-time)
- Flexible, hybrid working (2+ days in office)
- 3% employer pension contribution (Smart Pensions)
- HSF health plan and free eye care
- Discounted pet care at our on-site Vet Suite
- Cycle to Work scheme and Perkbox membership
For an informal, confidential conversation, contact:
Nathan Fuller – Head of Fundraising and Trading
nathanfuller (at) bcdh. org. uk
Apply by 11:59 on Sunday 29 June 2025
Join us and help give every animal the second chance they deserve.
Every cat and dog should enjoy a healthy life and a happy home.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Gifts in Wills Manager
Harrogate, North Yorkshire
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Gifts in Wills Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Gifts in Wills Manager, reporting to the Head of Fundraising and working closely with colleagues from across the charity, you will be responsible for implementing and delivering all aspects of the legacy strategy, including pipeline development, supporter acquisition and stewardship.
You will develop and use insights to enhance the supporter experience, build relationships with solicitors and Will writing companies to promote the charity’s legacy offer and embed a Gifts in Wills culture across all stakeholders to ensure growth plans within this important income stream are achieved.
Specifically, you will:
Supporter Experience
- Develop and, with the support of colleagues, deliver exceptional customer journeys and on-going stewardship for Gifts in Wills prospects, enquirers and pledgers including written and verbal communications.
Data and Insight
- Ensure relevant details, interactions and preferences for all prospects, enquirers and pledgers are recorded accurately on the charity’s CRM resource.
- Work with colleagues to monitor levels of affinity and engagement amongst prospects, enquirers and pledgers, using insights to improve the Gifts in Wills supporter experience.
Gifts in Wills Proposition
- Work with colleagues in the Marketing Team to develop a Gifts in Wills proposition and marketing plans to acquire new supporters and build the legacy pipeline.
Culture
- Champion Gifts in Wills across the charity, ensuring all colleagues and stakeholders are aware of the importance of legacies and are comfortable communicating with supporters about this way of giving.
Management and Legacy Administration
- Lead the Yorkshire Cancer Research Legacy Steering Group (marketing, administration, and fundraising) to review performance and develop operational plans to deliver the strategy.
- Work with the Legacy Administrator to monitor and progress legacy gift notifications, establishing working relationships with professional executors, next of kin and lay executors as required.
About You
To be considered for this role, you will need:
- To be educated to A-level or equivalent level.
- To have evidence of continued professional development.
- To have experience of working in a similar role to acquire and steward supporters/customers.
- To have experience of using insight to inform decision-making.
- To have experience of collaborating with other teams to develop appealing propositions and attractive marketing communications.
- To have experience of developing clear Key Performance Indicators and reporting against.
- To have excellent interpersonal skills with the ability to build strong relationships.
- To be happy to work independently and to ask for support where this is needed. Also likes to work with, and support, colleagues as part of a team working towards a common goal.
- To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences.
- To have high levels of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.
- To be confident working with MS Office and customer/ fundraising databases.
- To have strong organisational skills and performs work to an extremely high level of accuracy.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 27 June 2025. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Robertson Bell is exclusively partnering with Social Interest Group (SIG) to recruit an Interim Finance Director on a 9-month fixed-term contract. This is a pivotal senior leadership role within a dynamic, mission-driven organisation delivering life-changing support services across housing, mental health, addiction recovery, and complex needs.
With the Group’s new five-year strategy recently launched, this role will play a vital part in shaping and delivering the organisation’s financial approach to support its long-term ambitions. Reporting directly to the CEO and working closely with both the Senior Leadership Team (SLT) and Board, the Interim Finance Director will provide visible, robust financial leadership while safeguarding the long-term financial sustainability of the Group.
Key Responsibilities include:
- Providing robust, strategic financial advice to the CEO, SLT, and Board, ensuring sound financial insight underpins all key decisions.
- Driving the development and implementation of short, medium, and long-term financial strategies aligned to the Group’s new five-year strategic plan.
- Ensuring effective management of corporate risks, working through the Director of Compliance, Risk, and Internal Audit, and reporting to the Board as required.
- Acting as the SLT lead for contract oversight and procurement, ensuring appropriate financial governance, pricing models, and value-for-money outcomes.
- Providing clear leadership to the finance team, working closely with the Head of Finance (direct report), and supporting the ongoing development of a high-performing finance function.
- Taking ownership of finance system optimisation, budgeting, scenario planning, and overseeing both internal and external audits.
- Managing legal, insurance, and risk arrangements, including acting as the lead for Business Continuity and Disaster Recovery planning.
- Supporting the implementation and delivery of SIG’s environmental strategy, embedding sustainable practices across the Group’s operations.
The successful candidate will bring:
- Proven experience in leading organisational change within the charity (ideally social care) or housing sectors, acting as a trusted advisor to senior leadership.
- Strong cashflow management expertise, ideally gained in environments with high staffing costs and low margins.
- Demonstrated ability to engage with and influence Boards and committees, with a clear articulation of financial risks and strategy.
- A balance of strategic vision and hands-on financial leadership, with a proactive and solutions-focused approach.
- Excellent interpersonal and communication skills, with a track record of developing high-performing teams and fostering cross-functional engagement.
- A recognised accounting qualification (ACA, ACCA, CIMA, or equivalent).
This is an exciting opportunity to join a purpose-led organisation and make a lasting impact at a critical time. Based at SIG’s Head Office in Highbury & Islington, the role offers the opportunity to lead a key finance function at the heart of an ambitious and growing Group.
Salary: £28,000-£32,000 (depending on experience)
Hours: 35
Job Type: Full time
Contract Type: Permanent
We are RABI – the farmers charity.
RABI support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.
At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, we’ve delivered around £250 million in direct financial support to the farming community, whilst our wrap-around support services continue to evolve, reaching more people before crisis hits.
Together, we’re on a journey to help shape the future our farmers deserve.
SUMMARY OF ROLE
The External Affairs Coordinator is a key member of RABI’s newly established External Affairs department. Reporting to the Head of External Affairs, the role will support the delivery of RABI’s external affairs strategy by coordinating key stakeholder engagement activities, public affairs events, policy-related communications and administrative functions.
This position will play a central role in supporting strategic relationships with key sector stakeholders, government officials and policy influencers. It also involves close collaboration with the Marketing & Communications team to help ensure that the voice of the farming community is amplified and represented consistently across all external channels.
KEY RESPONSIBILITIES
Stakeholder Engagement and Mapping
- Support the Head of External Affairs in developing and maintaining an accurate and dynamic stakeholder map.
- Working with the Public Affairs advisor, coordinate briefing documents and meeting logistics with external stakeholders including government departments, MPs offices and sector partners.
- Help track and manage follow-ups and ongoing engagement with RABI’s key stakeholders.
Event Planning and Support
- Assist in the planning and delivery of external affairs events such as roundtables, parliamentary briefings, and conferences.
- Coordinate event logistics including venue booking, travel, catering, AV, materials and briefings.
- Liaise with external partners, speakers and attendees to ensure smooth and professional event delivery.
- Provide on-site support at events, representing RABI with professionalism and warmth.
Administrative and Research Support
- Support the Head of External Affairs with briefings and preparation of presentations and reports.
- Monitor political, policy and sector developments to support timely insights and briefing material.
- Coordinate the administration of reports and policy consultations.
- Maintain accurate and up-to-date records using RABI’s CRM system (Microsoft Dynamics).
Marketing and Communications Collaboration
- Work closely with the Marketing and Communications team to support the development and delivery of policy-related content for media, social, digital and print platforms.
- Help prepare stakeholder newsletters, updates and event communications.
- Ensure all content and messaging align with RABI’s brand values and strategic objectives.
PERSON SPECIFICATION
Essential
- Demonstrable experience in an administrative, public affairs, stakeholder engagement or policy coordination role.
- Excellent written and verbal communication skills with attention to detail.
- Strong organisational and time management abilities with the capability to prioritise and multitask.
- Confident in managing event logistics and working in fast-paced environments.
- Proficient in Microsoft Office Suite and able to learn CRM tools such as Microsoft Dynamics.
- Professional, approachable and collaborative with a can-do attitude.
- Passion for RABI’s work and empathy with the farming community.
- Willingness to travel and work occasional evenings or weekends as required.
Desirable
- Previous experience supporting public affairs or policy activity in a charity, public sector or policy-related environment.
- Understanding of UK policy landscape, especially relating to rural or farming sectors.
- Familiarity with design tools like Canva and basic knowledge of communications principles.
- A full UK driving licence.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
BENEFITS
- Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
REF-222215
Job summary including context
Young Women’s Trust champions young women aged 18 to 30 on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes.
We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a network of thousands of young women to support each other, build their self-belief, and have their voices heard. We work with young women to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change.
About the role
Over the next five years, we’re embarking on an ambitious strategy to grow our fundraising income from around £1 million to £1.7 million. Alongside this, we’re investing significantly from our endowment to expand our campaigning, services, digital capabilities, and core infrastructure.
To help drive fundraising, we’re creating a new senior role: Supporter and Community Engagement Lead. This role will lead our supporter-led fundraising—covering regular giving, digital fundraising campaigns, community fundraising, and legacies—with a focus on expanding our donor base, improving supporter experience, and developing new, insight-led fundraising products.
We know there’s increasing demand from supporters and partners for more creative and meaningful ways to engage with our work. This strategic role brings the expertise and capacity needed to meet that demand—boosting engagement from current supporters and enabling us to reach new audiences.
This is a forward-facing role, ideal for someone who brings fresh thinking, strong external networks, and a deep understanding of sector trends. We’re looking for someone who loves working collaboratively across internal teams and can manage external partners/suppliers to develop bold, insight-led fundraising campaigns that grow income and deepen impact.
This role will work closely with Communications, Campaigns, and Research to ensure our fundraising and mobilisation plans support each other. You will work collaboratively to develop content that supports fundraising, and ensure that fundraising supports our digital engagement goals. This role will partner closely with the Services, Voice & Involvement team to actively involve young women in fundraising, making sure their voices, experiences, and stories are at the heart of how we inspire support and shape our fundraising strategy.
EDI statement and sense of flexible working and workplace culture
Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from racially minoritised candidates. We use positive action under section 159 of the Equality Act in relation to race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the racially minoritised candidate in order to diversify our staff team.
You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work. We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have.
Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home.
We offer:
- 27 days annual leave plus bank holidays – rising annually to a maximum of 30 days
- Enhanced parental leave irrespective of length of service
- Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks statutory maternity Pay, 13 weeks unpaid
- 2 annual wellbeing days
- Annual discretionary organisation Christmas closure (25th December – 1st January)
- 5% pension contribution
- Employee Assistance Programme
- Learning and development budget
- Flexible working which is fully embedded in our working culture
Deadline to apply Friday 4th July 5pm
You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants.
The client requests no contact from agencies or media sales.
Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)
About us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About the role
Drive a consistent, user-centred experience across the applicant, client, and volunteer journeys by leading service improvements, coordinating cross-team delivery, and using data and feedback to inform continuous enhancement.
Key Activities
- Review end to end applicant and volunteer journey and ensure delivery within and across teams
- Oversee the distribution of national support for applicants across the regional client advisors teams
- Manage the experience of hearing loss services through volunteers, to ensure volunteers are well utilised and engaged within their role, and clients needs are thoroughly met
- Review criteria for volunteers and clients to ensure standards are maintained and expectations are met
- Meet regularly with colleagues across services to ensure systems thinking and consistency of experience for users
- Development of interventions when user experience can be improved, utilising the Services Design team
- Lead on the roll out of new initiatives to enhance user experience
- Review data from feedback systems, and ensure delivery standards are maintained across the applicant/client journey and volunteer teams
- Marcomms Collaboration and liaison for story gathering
- Interact with Power Bi to provide timely reports and metrics
- Delivering puppy training framework and representation and volunteers
- Reinforce the regional representation of volunteers throughout the organisation
- Lead on developments to continually improve volunteer experience
- Work in close collaboration with Service Engagement Manager to ensure volunteers are positively engaged within their roles
- An advocate for all services volunteer voices and perspectives, ensuring they are represented and listened to
- A guardian of volunteers within the team, ensuring their needs are met to enable them to aid delivery of services
- Establishing support frameworks
About you
Knowledge, Skills, Strengths and Behaviours
- Empathy: Understanding user needs and perspectives, along with the ability to build strong relationships and trust
- Communication: Ability to communicate effectively across departments and with external stakeholders, with experience of managing multi-disciplinary teams
- User Experience Design and Strategy: Knowledge and understanding of holistic user experience strategy
- Analytical Thinking: Data-driven decision-making and problem-solving
- Customer Journey Mapping: Use data-driven insights to inform improvements and track the partner experience over time
- User Research and Feedback: Analyse behaviour, preferences, and feedback to create actionable insights for enhancing strategies
- Project Management: Ability to manage projects, timelines, and resources efficiently, excellent time management
- Cross-Functional Collaboration: Collaborate with internal teams to ensure decisions align with business objectives
- Problem Solving and Conflict Resolution: Address issues or concerns raised regarding the user experience, working quickly to resolve any challenges
- Stakeholder Communication: Present insights, updates, and progress on projects to stakeholders at various levels of the organization
- Technology Proficiency: Familiar with analytics platforms to track and analyse interactions and behaviours
- Ability to think strategically and objectively: Experienced with working independently, take initiative, influence and negotiate at high level and with a variety of stakeholders. Clarity in thinking ability to negotiate, form strategy
How to apply
As part of the recruitment process, we are requesting:
- A comprehensive CV
- A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)
Closing date: 27 June 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a detail orientated Business Analyst to improve our data management, insight, analysis and reporting to inform the team’s planning and decision making. You will use your analytical and data expertise to maintain databases and systems, combine and analyse data, and support teams with clearly communicated and timely insights. With your excellent understanding of financial principles and experience working with finance teams, you will excel in financial analysis and reporting.
We would love to meet you if you are highly organised with excellent attention to detail, a curious, tenacious and effective problem solver, and share our passion for a fairer society where all young people thrive.