Head of service commissioning and contracts jobs

As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.

This is a great opportunity for an experienced housing, care or support services leader with a proven track record in Ofsted/CQC regulated environments, with expertise in managing complex safeguarding and large, multi-site teams.

The ideal candidate will be trauma-informed and capable of driving service improvement through the voices of the young people we support.

Background

The Head of Supported Housing - Somerset is a critical role which will provide leadership of our supported accommodation service in Somerset called Thrive 16+. Thrive 16+ is a service which offers housing related support and accommodation for young people in care and care leavers. It also supports young people who are homeless.

This service is for young people aged between 16 and 25 and is delivered across Glastonbury, Street, Frome, and Yeovil.

This role will also be the Ofsted registered manager, and will be a member of the Senior Leadership Team (SLT).  

Job Purpose

As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.

Thrive 16+ exists to transform the lives of young people who are leaving care or experiencing homelessness. Through safe accommodation, trauma-informed support, and aspirational pathways into independence, the service enables young people to build confidence, develop life skills and pursue their ambitions.

This service is central to YMCA Brunel Group’s mission. As a senior leader, you will shape its future direction, ensuring the service delivers exceptional outcomes for young people while maintaining strong partnerships with Somerset Council and other key stakeholders.

You will lead a workforce of around 40 colleagues, cultivating a culture that reflects YMCA Brunel Group’s values:

• Kind – creating a safe, compassionate environment where young people feel valued and supported
• Curious – continually learning, improving, and seeking better ways to support young people
• Genuine – building authentic relationships with young people, colleagues, and partners
• Wave-makers – innovating and advocating for positive change in the lives of young people
• Custodians – responsibly stewarding the homes, resources and trust placed in us

Our service is registered with Ofsted for supporting young people aged 16–17. The post holder will therefore act as the Ofsted Registered Manager, holding legal accountability for the safety and quality of the service and acting as the Senior Designated Safeguarding Lead.

With potentially seven years remaining on the current contract, this role offers a significant opportunity to shape the next evolution of the service, ensuring young people not only achieve independence but exceed their aspirations.

For full details of the role, expectations and benefits, please refer to the Job Application Pack. 

THE ROLE

Job Title: Head of CRM

Reports To: Chief Executive

Location: Remote and hybrid working (occasional travel to SportsAid Head Office)

Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week

Contract: Permanent; part-time

Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.

CONTEXT & PURPOSE OF ROLE

SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders.  The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.  

Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage. 

Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.

You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.

BACKGROUND

Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development. 

SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.

We put athletes first.  We champion fairness and inclusion.  We work together.  We are ambitious and accountable. 

We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest.  For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars. 

SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.

KEY RESPONSIBILITIES

 CRM Strategy & Leadership

• Champion CRM adoption across all function areas.
• Serve as the internal subject matter expert on CRM best practice.
• Lead continuous improvement and optimisation of the platform.
• Develop and deliver a multi-year CRM roadmap aligned to organisational strategy.
• Act as Product Owner for Salesforce Nonprofit Cloud.

 Salesforce Nonprofit Cloud Implementation & Optimisation

• Lead final configuration, rollout and optimisation of:

• • Constituent management
  • Fundraising and donation management
  • Grants management
  • Beneficiary engagement
  • Programme and impact tracking

• Configure and manage:

• • Custom objects, fields, page layouts, record types
  • Validation rules and automation
  • Reports and dashboards
  • Permission sets and role hierarchy

• Oversee integrations (eg website forms, email marketing platforms, finance systems, payment gateways).
• Manage sandbox environments, release cycles and change control.
• Liaise with external Salesforce implementation partners where required.

 Data Governance & Compliance

• Develop and enforce data governance policies and procedures.
• Ensure compliance with:

• • UK GDPR
  • Fundraising Regulator guidance
  • Charity Commission reporting requirements

• Maintain data integrity, security and role-based access controls.
• Implement duplicate management, data cleansing and quality assurance processes.
• Develop data retention and archival policies.

 Reporting, Insight & Impact Measurement

• Develop organisation-wide reporting frameworks.
• Build dashboards to support:

• • Fundraising performance
  • Beneficiary progression
  • Partner engagement
  • Impact reporting

• Ensure reliable KPI tracking aligned to Board reporting requirements.
• Support data-driven decision making at SMT and Board level.

 User Adoption & Training

• Develop and deliver a CRM training strategy for all staff.
• Create user guides, process documentation and onboarding materials.
• Provide ongoing support and troubleshooting.
• Establish and support CRM ‘champions’ (super-users) across function teams.
• Monitor adoption metrics and address any resistance to change.

 Supplier & Stakeholder Management

• Manage relationships with Salesforce partners and third-party vendors.
• Oversee licence management and budget control.
• Contribute to digital transformation projects across the charity.

ESSENTIAL SKILLS & EXPERIENCE

 Experience

• Substantial experience of a similar role within a UK charity (essential).
• Experience with:

• • Marketing Cloud Account Engagement (Pardot)
  • Experience Cloud
  • Payment integrations (eg Stripe, FinDock)
  • Grants management workflows

• Experience managing small CRM or data teams.
• Understanding of impact measurement frameworks in sport or social change.

Salesforce & Technical Expertise

• Significant experience administering Salesforce Nonprofit Cloud (or NPSP).
• Salesforce Administrator certification (ADM-201); ideally Salesforce Advanced Administrator certification.
• Strong understanding of:

• • Data model architecture
  • Schema design and object relationships
  • Flow automation (Salesforce Flow)
  • Validation rules and approval processes
  • Reports and dashboard development

• Familiarity with managing integrations using APIs, middleware or tools such as:

• • REST/SOAP APIs, Zapier or similar
  • Marketing automation integrations

• Experience in implementing and managing Salesforce Applications.
• Experience managing CRM data migrations.
• Understanding of role hierarchy, profiles and permission sets.

 CRM Leadership Experience (ideally involving Salesforce)

• Proven experience leading CRM implementation or major system transformation.
• Experience developing CRM strategies in a UK charity, membership or sport organisation.
• Experience driving organisational adoption and behavioural change.
• Demonstrable success improving CRM data quality and insight capability.

 Data & Governance

• Strong understanding of:

• • UK GDPR and data protection principles
  • Data governance frameworks
  • Information security best practice

• Experience implementing data quality monitoring processes.

Project & Change Management

• Experience managing system rollouts and phased releases.
• Familiarity with Agile or iterative delivery approaches.
• Strong stakeholder engagement skills across technical and non-technical audiences.
• Ability to translate operational needs into technical CRM solutions.

 Communication & Leadership

• Excellent written and verbal communication skills.
• Ability to influence senior leaders and Board members.
• Strong facilitation and training capability.
• Collaborative, solutions-focused and pragmatic approach.

 Personal Attributes

• Strategic thinker with strong operational delivery capability.
• Highly organised with attention to detail.
• Comfortable working in a growing and evolving organisation; happy to be ‘hands on’.
• Passionate about the power of sport to change lives.
• Committed to inclusion, diversity and safeguarding principles.

WHAT WE OFFER

• The opportunity to lead SportsAid’s digital transformation to ensure the charity is enabled to make a lasting impact on the lives of young athletes and their families.

• A collaborative, supportive working environment where your ideas and contributions are valued.

• Professional development opportunities to enhance your skills and grow within the role.

• Flexible working: reasonable flexible, remote and hybrid working options are available.

• Salary: a FTE salary of £60,000 per annum; pro-rated to £36,000 for 3 days/week.

• Pension: SportsAid makes a contribution of 3%, and the employee makes a minimum contribution of 5%.

• Healthcare: membership of the SportsAid private health insurance scheme is available for the employee with premiums paid by SportsAid.

• Cycle to Work Scheme: available to all staff. 

• Death in Service Benefit: inclusion in company scheme. 

• Season ticket loan: an interest free loan is available to all staff.

• Holidays: 25 days per year, plus Bank Holidays, increasing by 1 day for each year of service, up to 30 days (pro-rated for part-time roles). 

APPLICATION PROCESS

Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.

On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete.  Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).

Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

NOTES:

The SportsAid office is in London, but this role can be based remotely.

As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.  

First Step Trust is a charity and social enterprise with over 30 years’ experience supporting people who are furthest from the labour market to gain skills, confidence and move into employment.

We combine social impact with commercial enterprise, delivering training programmes, social enterprises and innovative virtual reality learning tools that create real opportunities for disadvantaged learners.

We are now looking for a Head of Commercial to lead the next stage of our growth.

This is a senior leadership role with responsibility for driving commercial income across our social enterprises and developing new revenue streams, including the commercial licensing of our virtual reality training products.

You will oversee a portfolio of social enterprise businesses, supporting project managers to increase sales, improve performance and ensure the businesses are operating effectively. Alongside this, you will identify and develop new commercial opportunities, partnerships and routes to market.

As a member of the Senior Leadership Team, you will play a key role in shaping the organisation’s strategy and helping us achieve our ambition that 60% of our income will come from commercial activity by 2030.

We are looking for someone who brings strong commercial acumen and a proven track record of generating income, alongside the ability to lead and develop teams. You will be comfortable working at both a strategic and operational level, with the confidence to drive growth while maintaining a clear focus on social impact.

This is an exciting opportunity to take on a leadership role where you can shape commercial strategy, grow innovative services and make a real difference to people’s lives.

For full details of the role and how to apply, please see the recruitment pack.

We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work.​

This is a 12 month offering a rare opportunity to step into a leadership role where you’ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You’ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us.​

We're looking for someone who can drive our ambitious plans to grow our legacy income. ​Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need.​

With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you’ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships.​

If you’re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we’d love you to join us.

​

Contract terms:

• £55,000 - £60,000 per annum, plus benefits
• 12 month fixed term contract (maternity cover)
• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
• Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

​

​What you'll do:

• Lead the delivery of Samaritans’ legacy and in-memory giving strategy
• Deliver excellent supporter experience, maximising the attraction and retention of our supporters
• Grow and sustain Samaritans’ legacy income in line with our fundraising strategy
• Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention
• ​Build and manage strategic relationships with external agencies and suppliers
• Produce comprehensive campaign evaluations and make recommendations for continuous improvement
• Lead and develop a high-performing team through a culture of ambition and proactive performance management

​

What you’ll bring:

• ​A supporter led mindset and approach
• Demonstrable experience of delivering income growth from legacies and in-memory income streams
• Experience of understanding, using and reporting on data for marketing purposes
• Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation
• Excellent people management skills with experience of leading a high performing team
• Strong understanding of budgeting, forecasting and financial reporting
• Skilled in strategic thinking and planning, with a creative approach to solving complex problems
• Confidence in negotiating and influencing at senior levels of the organisation
• Strong understanding of fundraising legislation​

For full Job Description and Person Specification click here​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

​ Criminal record check (DBS):

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. 

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. 

1. Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We’re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved.
2. How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey?
3. Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome.
4. Please provide an example of how you have built, led and motivated a high performing team.

​

Applications close: ​09:00am on Monday 30th March

1st stage Interviews: 7th & 8th April 2026 (online)

Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April

​

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Zoe's Place Baby Hospice was founded in Liverpool in 1995 as the first hospice in the UK specifically providing for the needs of babies and younger children. Our team of specialist nurses and healthcare assistants are supported by a wide range of other healthcare professionals to provide respite care, therapies and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families.

In late 2024 the people of Liverpool, the North West, and even further afield helped us to raise more than £7,000,000 to secure the future of our hospice, and to build a state-of-the-art new facility in West Derby.

As work begins on our new hospice facility, our dedicated team continues to deliver specialised care from our existing site, and our team of fundraising, marketing, finance, compliance and administration professionals work hard to keep the charity operating smoothly.

This is a rare opportunity to join our dynamic and successful team as the head of our Income Generation and Marketing function. This role enhances the previous role of Head of Fundraising to be responsible for the overall income generation for the hospice, and the key role for the Head of Income Generation is to maintain a sustainable level of fundraising by increasing the income from paid placements through our relationships with Health Trusts and Councils in Merseyside and Cheshire in particular.

We are looking for someone with proven senior-level experience in income generation within the charity, health or care sector, and with a track record of growing income through commissioning or fundraising. You will need to be a strategic thinker with the confidence and compassion needed to build productive relationships and to manage our passionate and hard working team.

In exchange you will benefit from a competitive salary and benefits package, the opportunity to make a real difference to an incredible cause, and you will be joining the charity at a pivotal point in its development. 

Location: National with regular travel across the UK. (If London-based you will be required to attend the office 2 days per week)

Contract: Full Time, 12-month maternity cover

Salary: £61,926.68 – £71,274.10 per annum depending on experience. (Plus competitive pension)

Please note that this role will be closing on Monday 30 March 2026 at 9am.

A little bit about the role 

The Business Development team is a recently established and growing team at Frontline. The team is responsible for delivering and developing high-quality leadership programmes, workforce development training, and commissioned projects that support practitioners and leaders across the children’s social care sector.

Reporting to the CEO, The head of business development will play a critical leadership role in driving Frontline’s growth, diversification, and long-term sustainability. You will lead the Business Development team, setting a clear strategic direction and ensuring it is delivered through our training offers, including programmes and commissioned work that support the workforce working with children at risk of harm.

You will oversee the organisation’s sales pipeline, ensuring we identify and secure opportunities that expand Frontline’s impact and generate sustainable income. This includes building strategic partnerships and ensuring our work is shaped by the evolving needs of the children’s social care sector, positioning Frontline as a trusted partner for workforce development and system improvement.

The role comprises of five core areas of responsibility: 

• Setting strategic direction and driving growth
• Developing and managing strategic external relationships
• Overseeing programme and offer development 
• Ensuring commercial performance and sustainability 
• Leading and developing the business development team

Please review the job pack for full list of responsibilities.

This is a pivotal role for an ambitious leader who combines strategic insight, commercial acumen, and strong external relationships with a deep commitment to improving outcomes for children and strengthening the social work workforce.

A little bit about you 

We’re looking for a senior leader who is passionate about improving outcomes for children and families, and who brings strong experience in strategic leadership, business development and stakeholder engagement.

You may come from a background in social work, education or a related field — or from a commercial or business development background where you’ve worked closely with public services or purpose-driven organisations. What matters most is your ability to navigate complex systems, build trusted relationships, and shape high-quality offers that respond to real need.

You’ll be a credible and confident communicator, with sound financial judgement and the ability to lead high-performing teams. A strong commitment to equity, inclusion and Frontline’s mission is essential.

We’re a fast-moving team, so we’re looking for someone who is organised, detail-focused, and able to use their initiative to make things happen. You’ll be someone who enjoys working collaboratively, building relationships across the organisation and externally, and is open to learning and adapting as the work evolves.

This is a role with real scope — both in terms of impact and how it’s shaped. There are significant opportunities for growth and for the right person to make the role their own.

If you’re excited by the opportunity to contribute to meaningful, lasting change for children and families, we’d love to hear from you.

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

With so many people now using AI to apply for jobs, it is common for applications to be repetitive and nearly identical. There are tell-tale signs when AI has been used, the writing has the same structure, the same tone and the same language. Using AI to clarify your thoughts and sharpen your answers is one thing, but we strongly discourage you from using a tool to generate the substance of your answers. We want your application to demonstrate your skills, as well as show us your thought process, how you respond to problems, what you have learned from different experiences and how you communicate in your own voice. Please be reassured – we are not expecting perfection.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Hours: Full-time

Pay: Up to £51,100 GBP gross per annual (dependent on experience)

Duration: Permanent

Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)

Do you have the strategic insight and operational expertise to ensure strong and effective financial leadership in a fast-growing humanitarian organisation?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

As UK-Med continues to grow and scale its impact, we are strengthening our financial capacity to meet rising humanitarian needs. In this context, the new Head of Finance (UK) will play a pivotal role in ensuring the strength, integrity and effectiveness of UK-Med’s financial management.

You’ll lead the operational finance function overseeing budgeting, financial reporting, payroll, treasury and grant management, and support for fundraising, ensuring the organisation has the financial resilience to deliver life-saving humanitarian responses around the world.

Based in the UK, this role is central to maintaining high standards of financial governance, supporting sound decision-making, managing risk and ensuring effective systems, policies and processes. You’ll work closely with our Associate Director of Finance and senior leadership team, while leading and developing a high-performing finance team.

This is an exciting opportunity for someone who thrives on supporting operational delivery, ensuring high-quality financial reporting, and strengthening systems. You’ll bring together technical excellence and strong leadership skills, working collaboratively and effectively in a complex, fast-changing environment. Your contribution will directly enable UK-Med to respond rapidly to emergencies and make a tangible impact on people affected by crises.

We offer a competitive salary and benefits, a collaborative and supportive working environment, and the opportunity to make a real difference through humanitarian work.

UK-Med is a growing and ambitious organisation with a passionate team of staff, members, and volunteers. This is a truly exciting opportunity to shape the future of our financial function and support our mission to provide healthcare in emergencies worldwide.

How to apply

We strongly recommend that you read the Candidate Information Pack – Head of Finance (UK) - March 2026before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Response to the following question:

• A detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification

Please apply as soon as possible and no later than Thursday 2nd April 2026.

Candidates who meet the eligibility and salary thresholds for visa sponsorship may be considered. However, it’s important to note that the role is based in the UK, and regular attendance at our Manchester HQ is expected. Therefore, candidates currently based outside the UK would need to be willing to relocate if successful.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

The Youth Endowment Fund

Head of Digital Communications

Reports to: Director of External Affairs and Youth Understanding

Salary: £67,800

Location:  Central London or Hybrid*(see below)

Contract: 2-year fixed term contract

Closing date for applications: 12pm, Tuesday 7th April 2026

Interview dates: Week commencing 20th April 2026

About the Youth Endowment Fund (YEF)

All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. 

But it doesn’t have to be this way. 

The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it.

Communications at YEF

The Communications team, within the External Affairs and Youth Understanding directorate, is a critical arm of the organisation. We can only reduce violence if people hear about what works and put it into practice. Change is hard and it only happens if people trust where it comes from and want to engage with what we are communicating. We can only make change at scale if we’re smart about using digital tools to reach a growing, diverse audience across society.

We need professionals working across our sectors — youth-workers, police officers, social workers, policymakers, headteachers, and more — to find out about and be part of our movement. To do this, we must communicate with humility, authenticity and clarity.

We need politicians, commissioners and funders to follow our guidance and use our products. To do this, we must secure a seat at the table, communicate with intellectual rigour and persuade using the evidence.

We also need to connect with wider society, helping anyone who cares about making Britain safer for the next generation to understand what we do, what works and how they can support our cause. To do this, our brand must be accessible and inspiring, leveraging robust research alongside human storytelling.

As the Head of Digital Communications, you will be essential to achieving our mission. You will join the YEF at an exciting time. We are entering a crucial phase of increasing our policy influence at the top of government, changing things for the better across our sectors — education, youth justice, youth sector, children’s services, policing, health — and mobilising a movement to keep children and young people safe.

Your job is to make sure that the right people are drawn to our website and our digital communications, that they discover and engage with our content — from quoting our data, to using our Toolkit and evidence, to following practical recommendations in our guidance, to watching videos about the latest trends and conversations in violence prevention  — and trust what we have to say.

You will support the Director of External Affairs and Youth Understanding to plan, build and execute a digital campaign to make all of this happen. You will help to lead the Communications team to hold the attention of our priority audiences and making them act.

Key Responsibilities

• The core of your job is to ensure that YEF's audience grows rapidly and strategically in size, that people working in our sectors gain awareness and confidence in our brand and that decision-makers engage with our work via our digital channels: our website, social media, newsletters, search, long- and short-form videos and the Safe podcast.
   
• You will further develop YEF’s existing digital marketing strategy into a national campaign across 2026-2029 for mobilising the evidence to prevent violence affecting children and young people.
   
• You will provide leadership to YEF generally and the Communications team specifically - managing the Senior Digital Marketing Manager and Digital Marketing and Communications Officer – to develop internal collaboration for boosting organisation-wide digital activity, such as call-to-actions via social media and video content.
   
• You will execute a strategy for moving to a more segmented, sector-specific communication strategy that engages each audience (whether teachers, youth workers, police officers etc.) to use of YEF’s products whether our Toolkit, our Guidance on what works and self-assessment tools for each sector.
   
• To commission and develop compelling, eye-catching video content that authentically showcases case studies of our work, drives our audiences towards our channels and products and significantly boosts widespread engagement — views, likes, comments and shares — online.
   
• To help secure and convert high-profile digital communications opportunities for the team in representing YEF’s work, including podcast and video placements.
   
• To develop and leverage relevant agency relationships, and use data analytics, to optimise our SEO positioning for online searches related to youth violence, advise on investment in paid advertising to drive traffic to our website and products, and generally boost our digital engagement.

About You

You are this sort of person:

• You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon.
   
• You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard.
   
• You are skilled at designing and delivering digital comms and audience journeys for different segments of an organisation’s audience. You know how to build up a clear picture of audience members, develop their customer journey and turn them from unaware to aware, to a user and then an advocate.
   
• You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.
   
• You care about the detail. You like getting a system working well, planning a campaign and getting the detail right, organizing who is doing what and seeing it all happen.
   
• You pay attention to what is happening in the world. You’re plugged into current affairs, technological trends and media conversations, particularly when it comes to British society.
   
• You are committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, backgrounds and values.

You have:

• A track record of driving digital communications to hundreds of thousands of people at a regional or national scale. You have led, planned and executed campaigns that bring about measurable outcomes online and practical change in the real world.
   
• Experience working with a mission-driven charity, organisation or business. You care about using your extensive digital skills to drive the work of an organisation striving to achieve social change.
   
• Experience within a leadership or management position. You have led people to drive bold, transformative communications for an organisation, company or business.
   
• Expertise in using technical tools and data analytics to target audiences online. You know how to segment and target digital audiences, transform SEO performance, develop high quality websites, increase newsletter engagement and bring new technical tools to solve problems.
   
• You have experience of commissioning creative partners - like consultants, videographers and designers - to produce compelling digital outputs and developing narrative-led content about urgent social issues that draws people in.
   
• A track record of producing video – such as case studies, explainers or podcasts - to increase positive regard, brand awareness and audience engagement on LinkedIn, Instagram Reels, YouTube, TikTok and X.

You may have the following, but they are not necessary:

• A qualification in digital marketing.
• Past experience of using Salesforce for marketing campaigns.
• Experience of working in or close to one or more of our priority sectors: education, youth justice, youth sector, children’s services, policing and health.
• Knowledge of using Artificial Intelligence to ethically and effectively boost digital performance at an organisation

While it’s not a criteria, we are especially interested to hear from applicants who have lived experience of youth violence.

It’s important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

This position will require a DBS check to be performed, but a record is not a block to performing this role.

Hybrid Working Details 

The office is based in Central London, but you don’t have to be. Those living in London and within the 32 London Boroughs are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

To Apply 

To apply, please send a CV and a cover letter answering the specific questions below, along with the completed monitoring form, by clicking the "Apply for this" button by 12pm, Tuesday 7th April 2026.

Application Questions  

• Why are you drawn to work at the Youth Endowment Fund and why do you care about our mission? (400 words max)
• Tell us about your experience of leading a digital communications team? (400 words max)
• Tell us about your experience of creating and implementing a digital strategy within an organisation to engage a large audience. Please be clear about how you measured your success? (400 words max)

Interview Process

Shortlisted candidates will be sent a technical task to complete before the interview. Interviews will take place from the week commencing 20th April 2026

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include

• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Employee Assistance Programme – 24hr phone line for free confidential support
• Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

This senior leadership position is responsible for managing and overseeing OTR’s Voice Services which include our Advocacy and Independent Visiting (IV) Service, Participation Service, LGBTQ+ Service, and our CAMHS Link Work Service. You will directly line manage our Leads of these services and empower them to deliver and develop the work that they do.

You’ll work with the Service Leads to manage key commissioner and contract relationships to ensure we’re delivering in line with our contractual obligations. This role also plays an important part in shaping the future of each service; supporting re-contracting, bid writing, and applications to tender.

The post holder will be a key member of OTR’s Senior Management Team (SMT), working collaboratively with the Head of Wellbeing Services, Head of Resources, and the CEO to help shape and deliver the organisation’s strategy, drive innovation, and support long-term organisational growth.  

Your attributes: 

We are looking for someone who has strong people management skills, who can build trust quickly within a team. The Service Leads are key to the success of this role and their expertise and knowledge is invaluable. 

You’ll enjoy supporting colleagues to thrive and develop services, while also able to use a strategic approach to decision making to future proof what we deliver. You’ll be passionate about our mission and hold strong communication skills to bring clarity to our work for staff, partners, and young people.

Your enthusiasm and personality are as important to us as your experience to date. If you can’t tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply.   

Main Responsibilities 

Service delivery support 

• Operational oversight and responsibility for OTR’s Voice service, working with the Service Leads to ensure continuity of quality service provision. 

• Line management of: LGBTQ+ Lead, Participation Lead, Link Worker Lead, and Advocacy & IV Lead. 

• Through service evaluation, ensuring young people are receiving the best possible quality of support, capturing feedback and learning to continually develop the support we provide.

• Working with Team leads on quality assurance using the data from our client record system, and service specific monitoring to ensure we’re delivering on contractual goals and targets.  

• Be the first point for safeguarding escalation for the Voice Service Leads and part of the on-call safeguarding rota for all of OTR.

Contracts and commissions 

• Managing relationships with contract managers and commissioners. 

• Working with the Service Leads to make sure we produce timely reporting, monitoring numbers, and finance papers.

• Attending quarterly review meetings, annual reviews and subgroups relating to these.

• Working with the SMT on re-contracting and applications to tender for Voice Services. 

Finance 

• Work with Service Leads and the SMT on funding proposals and development opportunities for the Voice Services. 

• Working with the CEO and Service Leads to set and manage the service budgets and expenditure. 

Partnerships 

• Engage and collaborate with community partners to increase OTR’s presence and impact. 

• Develop and maintain relationships within health a social care to improve outcomes for young people.

• Participate in a variety of external networks and steering groups to share learning and best practice to reach more young people who need us most.

Senior Management Team 

• Alongside SMT and the Board of Trustees, overseeing and managing the implementation of OTR’s organisational strategy, including reporting to the Board.  

• Promote OTR values and support the growth of OTR’s culture and identity

• Alongside SMT proactively work to ensure Equity, Diversity, and Inclusion commitments are upheld and continuously woven into what we do.

• Leading on EDI work across OTR to ensure an inclusive, equitable and accessible service for all young people and staff. 

General  

• Participate in the day-to-day work of the organisation – such as reporting, attending team and other meetings as required, and taking a flexible approach to general administrative and support tasks

• Be an ambassador for OTR, actively promoting our vision and work

• Ensure the effective implementation of the organisation’s policies and overall organisational objectives, including Health & Safety policies and procedures, taking responsibility for their own personal health, safety and welfare in the workplace.

• Following safeguarding policies and procedures in all aspects of the work with children and young people.

• Actively promoting good equal opportunities practices across all aspects of work and taking positive steps to counter discrimination however and wherever it occurs.

• Participate constructively in supervision and staff development opportunities including training and team building initiatives.

• Contribute to co-operative working across all the services within OTR.

• Promote and enable active involvement of young people in planning, improving and making decisions about OTR services.

• Ensure effective and accessible communication with staff, service users and the general public.

• Contribute to maintaining and developing effective professional relationships both internally and with outside agencies.

• Undertake any other reasonable duties consistent with the skills and duties needed for this role, as required. 

For the full Job Description and Person Specification, please visit our website. 

Working pattern and location 

This role is based at our office in central Bath, which is very close to Bath Spa train station and Bath central bus station. The post holder will be based in a shared office with access to meeting rooms.

There is opportunity to work from home when agreed with your line manager, and we operate a flexible working policy which allows your hours to be spread throughout the day/week in agreement with your line manager.

The post holder will be expected to be able to travel throughout the authority and beyond to meet service users, professionals, and to attend meetings and training activities associated with the position. Mileage allowance will be payable for these types of travel.

The job will require occasional working outside of core office hours, some evenings, including the occasional weekend.  

Applicants must have the ability to travel within and outside the local authority, including to areas where there is no public transport. 

This position is offered on a full-time basis, though we welcome applications from candidates interested in working 3–4 days per week

This is a really exciting time to lead on Service Design at UK Youth. The Government’s recently-launched National Youth Strategy represents a shift in youth work’s recognition. UK Youth is about to launch its own new Strategy and we have big ambitions for the coming year – in this crucial leadership role, you’ll drive forward our ambition to design, test and scale the very best solutions to the challenges faced by young people and the professionals supporting them. 

UK Youth’s Impact Function has grown over the last year – we’re investing in the power of evidence, human-centred design and influential storytelling to improve the equity and effectiveness of youth work. Join us and help build a society that backs every young person – through each spark, struggle, and success.​

Purpose of the job

This role is responsible for the design of UK Youth’s support to young people, youth organisations and youth workers. This could include structured youth work programmes, funding and grants+ programmes, professional development initiatives, and campaigns.

You will lead and oversee end-to-end design processes, ensuring that UK Youth develops fully packaged offers that respond to the evidence base and people’s needs, drive forward our strategy and achieve incredible impact. You will work across UK Youth teams, with external design partners, and meaningfully involving young people and the professionals who support them in the design process.

You will be experienced in developing high quality funding propositions (proactively and in response to new business opportunities). You will be confident in taking a human-centred design approach to tackle some of the youth sector’s knottiest problems.  You will design solutions to important problems, ensuring that they are feasible, equitable, impactful and scalable.

In 2026, our priority topics for youth work programmes and network development are: mental health and wellbeing, employability, social cohesion and community safety.

 As a leader, you will work closely with research, evaluation, policy, service delivery, network development, and fundraising teams. You will help to improve the skills and confidence of colleagues across UK Youth to apply design methods in their own work and collaborate effectively with the Design team.

Why work at UK Youth?

UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) In 2026, we will be launching our new strategy, positioning UK Youth to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.

 UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change in a driven and supportive team that puts evidence at the heart of our work.

Role Responsibilities

• Designing Solutions

• Developing new business and funding propositions

• Embedding Human Centred Design

• Building a strong external network to support the Design team’s work

• Operations

Experience we're after

• Significant experience of leading and overseeing the development of new business propositions and proposals to time-limited funding opportunities

• Significant experience of designing interventions (digital and/or physical) for young people and/or those who support them 

• Experience using human-centred-design methods and mindsets; managing projects across the end-to-end design process

• Proven track record of inspiring and motivating diverse teams and improving collaborative ways of working across teams and departments

• Experience of developing high quality programme content and curricula for young people, youth workers and/or outdoor learning instructors (desirable)

• Experience of commissioning and managing external design freelancers and consultants (desirable)

• Experience of designing and/or delivering professional development programmes (desirable)

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 25th March 2026 at 23:59pm (midnight)

Provisional Interview Dates: 1st and 2nd April (In person at our London Office)

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Head of Services
LinkAble Woking (Charity)
2 Board School Road, Woking, Knaphill GU21 5HE

£50,000 a year – Permanent, Full‑time

Job details

Pay: £50,000 a year
Job type: Permanent, Full‑time
Shift and schedule: Weekend availability

Location:
2 Board School Road, Woking, Knaphill GU21 5HE

Benefits

(Pulled from the full job description)

• Employee discount
• Sick pay
• Free parking
• Store discount
• Company pension
• Company events
• On‑site parking

Full job description

About LinkAble
LinkAble is a charity in Woking supporting people with a learning disability and autistic people to create the life they want to live. Our vision is a world where they and their families are empowered and supported to live life to the full.

About the Role

This is a rewarding senior leadership role at an exciting time for LinkAble.
As Head of Services, you will join the Senior Leadership Team with the Chief Executive and Head of Finance. You will provide both strategic direction and hands‑on operational leadership, role‑modelling best practice and coaching staff across all children’s, young people’s and adult services. You will ensure services are safe, high‑quality, financially sustainable and continuously improving.

We have secured a two-year extension to our Short Breaks contract and expanded our adult services premises, creating strong opportunities for growth and innovation.

While the role oversees all services, you will directly manage children’s services day to day, supported by two Team Leaders. Adult services leadership is supported by the Adult Services Development Manager.

You will be responsible for:

• Strategic and operational leadership across all services
• Direct leadership of children and young people’s services (minimum 2 years’ experience with high‑support‑needs CYP required)
• Oversight of adult services, supported by the Adult Services Development Manager
• Management oversight of 60–80 sessional staff
• Contract management and commissioner relationships, especially with Surrey County Council
• Monitoring performance, outcomes and attendance
• Ensuring Ofsted and CQC compliance and robust safeguarding
• Developing three new income‑generating services (PA service, Post‑16 service, education for children not in school)
• Partnership building, networking and statutory funding

You will play a key role in ensuring LinkAble stays sustainable, responsive and ambitious within a changing external environment.

About You

We are looking for a values‑driven senior leader with:

• Significant management experience in the disability sector (e.g., special school, charity, children’s residential care)
• A credible, respectful and motivating leadership style
• Level 5 Education or Health & Social Care qualification (or equivalent)
• Experience supporting people with learning disabilities or autism with moderate to high support needs
• Experience with non-speaking children and/or behaviour that challenges, including de-escalation techniques
• Strong safeguarding, compliance and incident‑management knowledge
• Confidence identifying growth opportunities and diversifying income
• Related sector experience (physical disabilities, ABI or complex needs) also welcomed

You will be a visible, approachable and inspiring leader, able to balance strategic thinking with hands‑on operational presence.

Working Pattern

• Mon, Wed, Thu: 10:00–18:00
• Tue, Fri: 09:00–17:00

Flexibility is required for occasional evenings, weekends, on‑call duty and to work during school holiday playschemes.
We are interviewing as applications are received.

Pay: £50,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On‑site parking
• Sick pay
• Store discount

Application question(s):

• Do you have significant hands-on experience of supporting children with additional needs? If so, please say which organisation and role this relates to on your CV. Candidates who don't evidence this will not be shortlisted.
• Do you have experience of management in education, health or social care services?
• Do you have experience of supporting children or adults with high support needs and challenging behaviours. Please note the organisation and role this relates to on your CV. Candidates that don't evidence this will not be shortlisted for interview.

Work Location: In person

An exciting opportunity has arisen for a Head of Clinical Governance to join our Nursing and Quality  Team. This role will require the successful candidate to lead and enhance the organisation’s commitment to delivering high-quality, safe care for children. This role is pivotal in overseeing clinical governance frameworks, ensuring compliance with regulatory standards, managing clinical risks, and implementing quality improvement initiatives.

The postholder will work collaboratively across teams to promote a culture of safety and continuous improvement, aligning with The Children’s Trust’s strategic objectives. Whilst the post directly reports to the Director of Nursing and Quality, the remit of the role spans the whole organisation and works across all clinical directorates.

Staff benefits include London weighting, shuttle bus, and more… Read more below

Role Requirements

· Develop and maintain an effective clinical governance framework that supports safe and high-quality care.

· Facilitate regular clinical governance meetings to discuss performance, incidents, and quality improvement initiatives.

· Ensure that clinical pathways and practices are aligned with best practice guidelines and evidence-based standards.

· Lead initiatives to enhance patient safety across all services, promoting a culture of transparency and reporting.

· Implement and maintain the Patient Safety Incident Response Framework (PSIRF), ensuring that learning from         incidents is captured and shared.

· Monitor and report on patient safety metrics, identifying areas for improvement and ensuring appropriate action plans are developed.

· Develop and implement quality improvement initiatives aimed at enhancing patient outcomes and experiences.

· Lead quality impact assessments for new initiatives or changes in practice, evaluating potential risks and benefits and manage the organisational governance in relation to these.

· Ensure compliance with relevant legislation, standards, and guidelines, including CQC regulations and national safety frameworks.

· Maintain an up-to-date understanding of regulatory changes and ensure organisational policies and practices reflect these updates.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Interview Date:  Week commencing 13th April 2026

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

 Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Job Summary – Head of Income Generation & Engagement

About the role

We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation’s direction, contribute to key decisions, and drive income generation, marketing and engagement.  You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach.

The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton’s brand and reputation, and deepens engagement across the communities we serve.

This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth.

About you

We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community.

You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement.

We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders.

You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives.

Job Description

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

Job title: Head of Income Generation & Engagement

Salary: £50k to £60k (dependant on experience)

Hours: 37.5 hours per week (1.0 WTE)

Responsible to: CEO

Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required

Contract: Permanent

Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager

Key result areas:

Fundraising

· To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term.

· To lead the diversification of income, reducing reliance on any single partner or

activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton’s reach, influence and income-generating potential.

· To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth.

· To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity.

· To develop sound business cases for investment in new income generation posts or activity.

· To build organisational resource capability and resilience to facilitate future growth.

Commercial Services

· To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations.

· To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough.

· To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth.

· To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s good reputation.

· Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment.

· To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance.

Engagement

· To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference.

· To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development.

· To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels.

· As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation.

· To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach.

· To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public.

Communications & Marketing

· To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton’s profile locally and nationally.

· To oversee the development and delivery of our digital channels, in particular social media and the website.

· To oversee the editorial direction, design, production, distribution and quality of the organisation’s publications.

Strategy and Partnerships

· To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working.

· To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities.

· To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams.

· To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders.

· To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements.

· To act as an ambassador and spokesperson for Age UK Merton, representing with

Professionalism, confidence and compassion.

· To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement.

Governance, Compliance & Risk

· Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation.

· To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks.

· Oversee policy development as applicable for the department.

People

· To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team.

· To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning.

· To embed, review and optimise new team structures and systems to maximise efficiency, impact and income.

· To ensure volunteers are effectively integrated, supported and aligned to organisational priorities.

General

· To establish good working relationships with all relevant stakeholders and liaise as required

· To comply at all times with the policies and procedures of Age UK Merton. 

· To ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

· To carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.

· To attend staff meetings, 1:1s, and appraisal meetings.

· To be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

· To act as a representative of the values, beliefs and principles of AUKM at all times.

· To undertake any other duties that are requested and commensurate with the grade and remit of the post.

Deadline for applications will be Friday 10th April 2026.

Interviews will take place w/c 20th April 2026.

If you have not heard from us within three weeks of submitting an application, you can assume that you have not been shortlisted.

Salary: £62,651 per annum

Contract Type:                         Fixed Term Contract – Maternity Cover (up to 12 months)

Closing date:                         12 April 2026 at 11pm

Interview date:                      4 – 15 May 2026

About CARE

CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects.

Why work for CARE International UK?

CARE International UK is currently developing its new 4-year Strategy working within the CARE International Vision 2030, which will launch in July 2026. The strategy will build on our focus on women’s leadership in crisis, seeking to work more directly with women’s rights/women-led organisations. The post-holder will be joining us just as we begin implementing the strategy, and this will be an exciting time to shape new and evolving ways of working with women’s rights activists from across the globe. The Advocacy and Influencing team are central to achieving the goals of the strategy by encouraging the UK  Government and other UK-based stakeholders to use their power on the world stage to counter the rollback on women’s rights.

The Head of Advocacy and Influencing is a key organisational leadership role and will be part of the CIUK Extended Leadership Team working with other heads of team and the senior leadership team to help run the organisation effectively and deliver the 4-year strategy.

About you

You will have significant experience of advocacy and/or public affairs with a track record of driving strategies that achieve measurable policy, attitude or legislative change. You will be a strategic thinker with excellent communication skills in English, and the ability to translate complex issues into plain English. You will have experience of project management and preferably budget management, particularly team or donor-funded project management. You will be media trained and confident speaking to and influencing a range of external senior stakeholders.

In past roles, you will have line managed colleagues and may have managed teams, and will know how to work with others, including in coalition with other organisations, to design and deliver advocacy campaigns. You will understand how to motivate your team to deliver against an organizational strategy. Your leadership style will be aligned with CIUK’s feminist leadership principles and values. You will have strong understanding of, and preferably experience working on, international development issues, in particular with reference to gender equality.

About the role

The Head of Advocacy and Influencing is a leadership role with significant responsibility for external analysis and positioning for CIUK - including through regular updates to the board Impact and Transformation Committee. The role is responsible for providing strategic direction for CIUK and CI’s advocacy and influencing and leading the team to deliver UK and globally facing advocacy campaigns. The role is responsible for ensuring high quality publications and managing sign off and profile risks as part of CIUK’s risk management strategy. The Head of Advocacy and Influencing will also act as a senior external spokesperson for the organization to the media, parliament and public events. The role has significant responsibility for positioning and meeting expectations of donors who fund the team’s work.  The Head of Advocacy and Influencing is critical for ensuring the CEO and SLT have up-to-date power analysis, political analysis and policy lines for external engagement with high level targets.  

As the manager and contract holder for the Centenary Action Group campaign and fundraising coordinator and a standing member on the Steering board of the Centenary Action Group, the role also manages CARE UK’s role as a convener and ally of the UK women’s rights movement in line with our global commitment to shift the power and localization.

The role covers four main areas of responsibility:

Strategic Leadership & Delivery

Play a key role in the delivery of CIUK’s new 4-year strategy. Lead cross-organisational teams to deliver high quality policy analysis, advocacy and campaign strategies to UK government, parliamentary and private sector targets. Work with communications to design and deliver integrated campaign plans.

External representation and relationship management

Build the visibility and reputation of CIUK by building and managing key external relationships in government, parliament, private sector and across the sector, including in coalitions and alliances. Provide strategic advice on political developments, external opportunities, and risks, ensuring timely and well-informed positioning, and prepare the CEO/SLT for high-level external engagements. Serve as a senior spokesperson for CIUK in political, media, and public forums. Work with the CARE confederation to develop advocacy lines and approaches.

Thought leadership and Policy Development

Provide strategic leadership of the Gates Foundation partnership, delivering against expectations and securing further funding from this and other donors. Ensure a rigorous evidence base for CIUK’s policy agenda, both by working with CIUK’s team of thematic experts, as well as commissioning and managing research projects where needed. Prepare and approve briefings, position papers, op-eds and other communications in support of CARE UK’s influencing goals. Oversee CIUK’s strategic role in Centenary Action, including representation on the Steering Group and overall coordination. 

Team and line management

Set and drive the advocacy and influencing team’s annual plans and contribution to the organisation’s strategic priorities. Be accountable to delivering on team KPIs and organisational KPIs that link to the team’s work, and for managing the team’s budget. Play a key role in the leadership of the Programme and Policy department. Provide strong line management to direct reports and demonstrate a strong personal commitment to CIUK’s equity, diversity and inclusion goals and feminist leadership principles.

Right to Work in the UK

All applicants must have the legal right to work in the United Kingdom at the time of appointment. Proof of right to work will be required as part of the recruitment process. For more information, please visit the UK Government's guidance on right to work. Where you do not have current right to work in the UK, then this will be discussed with you as part of the recruitment process. Please note that not all roles are eligible for sponsorship and further information (should you require sponsorship to work in the UK) on eligibility can be found here.

Safeguarding 

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to: 

· Satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).  In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

· Appropriate criminal record checks (including a Bridger check, link here).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures. 

Equality and Diversity

We are committed to Equality and value Diversity. We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to HR.

We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We particularly welcome applications from people of underrepresented backgrounds, including those from Black, Asian and other ethnic minority communities, and individuals who identify as LGBTQ+.