Head Of Services Jobs in Central London, Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: Full-time, 37.5 hours per week (Mon-Fri, 7.5 hours per day). May be required to work occasional evenings and public holidays.
Contract: Permanent
Salary: In range of £58,000 per annum
Location: London, E8 4DG
Our client, Peter Bedford Housing Association (PBHA), is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, they empower people to learn, access work and discover their creative talents. Based mainly in Hackney, Islington, and Newham, they work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA work enables people to move on and lead independent lives.
PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users are key to this.
The role:
Reporting to the CEO, the Head of Property and Development will oversee the provision of high-quality asset management and repair services in-line with PBHA values and strategic objectives. Working closely with the Director of Services, the successful candidate will aid in the identification, management and acquisition of opportunities that will enable PBHA’s strategic growth. The role will help to ensure that PBHA’s work, and homes, meet building standards, health and safety obligations, regulatory framework, and will always provide a high-quality service to PBHA tenants.
Key duties and responsibilities:
- Spearhead line-management of PBHA’s Property and Development Team through performance management and handling employee relations issues if necessary.
- Organise and coordinate work programmes.
- Lead Housing Development programmes ensuring compliance with building standards, health and safety and regulatory requirements.
- Participate in the recruitment, selection, induction and onboarding of team members.
- Participate in on-call rota and respond appropriately to out of hours incidents.
- Provide strategic and operational direction to enhance the long-term management and investment objectives of the property portfolio.
- Ensure PBHA’s assets are surveyed and data records are established and upheld to monitor property condition.
- Oversee and manage stock improvement and maintenance programmes, ensuring that they meet service standards and agreed budgets.
- As a member of the Senior Leadership Team, present to Board and Services Committee, offering recommendations in accordance with the Asset Management Strategy.
- Develop high quality policies, procedures and systems relating to Property and Development Service.
- Advise tenants and other PBHA teams on strategy and future policy implementation.
- Propose appropriate partnership development opportunities to the Senior Leadership Team.
- Monitor and evaluate service delivery, collating information for monthly, quarterly and annual performance metrics.
- Respond proactively to complaints regarding services, staff and contractors.
- Develop and implement new procedures in response to legislation changes and emerging best practice.
- Aid team in creating and maintaining good working relations with landlords, contractors and professional consultants.
Person specification:
- Experience delivering and improving Repairs and Maintenance Service, preferably for a Registered Provider or Charity.
- Substantial project or change management experience.
- Experience developing specifications for property related tenders and managing contracts.
- Revenue and Capital Budgets experience.
- Staff management experience.
- Building related qualification and professional body membership, e.g. RCIS/MCIOB, degree or HND in building management.
- Knowledge of project management, e.g. PRINCE 2/APM Techniques.
- Experience of housing development issues, funding, approaches and financing.
- Sound knowledge of health and safety legislation.
- Prioritisation and ability to work independently as well as part of a team.
- Strong IT and data management skills.
- Strong communication skills, both written and oral.
- Communication skills, specifically with stakeholders.
- Committed to innovation and creating customer value.
Peter Bedford Housing Association offers in return:
- Excellent support
- Enhanced company sick pay
- Access to an extensive range of training
- A psychologically informed environment
- 26 days annual leave per annum plus bank holidays, rising up to 30 days with service
- Cycle to work scheme
- Eye care vouchers
- Agile working.
To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.
Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with Turn2us to recruit their Head of Brand & Communications.
The charity offers a flexible working environment, with hybrid working from their London office.
The Head of Brand and Communications is responsible for developing and delivering Turn2us’ branding and external communications strategy, including media relations, social media, content marketing and work with influencers.
The team will focus on insight, targeted campaigns, audience development, the amplification of the voices of those for whom Turnus exists and raising the profile of the charity and its work. The work will be collaborative with other departments.
Key Responsibilities:
- As brand guardian ensure that the brand’s values, messaging and visual identity are consistently represented across all touchpoints and throughout the organisation, including maintaining high standards of quality for all branded materials and manage the use of all communications suppliers for Turn2us.
- Lead the organisation’s accumulation of insights about stakeholders' experiences of Turn2us and lead the charity’s continued development of the brand’s articulation.
- Support internal stakeholders, including Elizabeth Finn Homes, partners, and funders on the brand’s values, identity, and guidelines through training, inductions and up-to-date brand guidelines.
- Collaboratively develop Turn2us’ marketing and communications strategy and develop an annual calendar of activity in harmony with our work, vision, purpose, values and strategy.
- Develop and manage our traditional and social media presence as well as developing profile through collaboration with key influencers, editors and journalists.
- In partnership with the Head of Supporter Engagement and the Head of Policy and Influence, plan and execute content marketing campaigns, including creating and distributing digital content including blog posts, articles, videos and infographics.
- Plan and lead the delivery of key publications and events including the Annual Report and stakeholder engagement events.
- Define, develop and implement national campaigns aimed at key poverty issues in order to raise awareness of the charity’s services.
- Work in coalition with a range of stakeholders to drive greater impact for awareness and understanding of key issues for people facing financial insecurity.
- Provide inspiring leadership and support to the Communications team, creating a high performing culture to ensure the successful delivery of department and organisational objectives.
Person Specification:
- Background and professional experience in Media, Digital & MarComms.
- Experience of setting strategy, managing, and creating budgets, and regular reporting outcomes against KPIs.
- Experience of developing creative content campaigns across multiple channels to drive engagement and social change.
- Proven experience of leading, managing, and retaining a team of exceptional talent as well as creating a culture of innovation and a commitment to achieving results.
- Strong interpersonal and team management skills.
- Strong editorial and writing skills.
- Project management and planning skills across teams.
- Evidence of a strong news sense with a proven track record of successfully developing news stories and strategic use of social media.
- Demonstrable experience of developing a strategy and identifying opportunities for celebrity supporters and influencers to support organisation-wide marketing strategies.
- Understanding of brand management.
- Crisis communications.
- Budget management and control.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Battersea is here for every dog and cat, and has been since 1860. Over our three sites, we have over 600 volunteers supporting our organisation in a variety of ways, such as our ever-popular animal welfare roles in the catteries and kennels, office duties in all areas of the organisation and they also represent us at public events. The Volunteering Team is responsible for the recruitment, training, and ongoing support of volunteers at Battersea, and further promoting our inclusive environment and ensuring that our volunteers are involved in all aspects of our work, are valued for their commitment, and recognised for the extraordinary things they do for us.
We are seeking a Volunteer Services Manager to provide leadership, guidance and development to this Volunteering Team and act as an ambassador for volunteering across all Battersea centres and externally. They will have overall responsibility for recruitment and development of volunteers, policies and processes relating to volunteer involvement, and lead in increasing the standard of the volunteering experience across the organisation and creating new opportunities, in all areas of our work.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy:
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion:
At Battersea, we are committed to providing equal opportunities and developing a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 5th May 2024
Interview date(s): 8th - 9th May 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Hours and Contract: Full time – 34.5 hours per week, permanent contract
Location: Hybrid/ London Head Office and remote
Salary: Circa £55,000 (dependent on experience)
Are you a talented and innovative fundraiser who can drive the growth of our work to generate income from high-value donors, corporate partnerships, charitable trusts and foundations, and gifts in wills?
Do you want to play a critical role in the development and diversification of our global income streams?
The opportunity
Our client is the charity for the working animal of the world. Since 1923, working through a series of global projects and partnerships across 23 low-income countries, it has supported the welfare of working donkeys, horses, camels, oxen and other working animals in communities that depend on them for water, transport, agriculture, and their very survival.
As part of the charity’s ambitious strategic development plans, they are recruiting a Head of Philanthropy and Fundraising Partnerships. In this role, you will pro-actively lead the development of their Philanthropy and Fundraising Partnerships team as it seeks to acquire new charity partnerships and high value donors and build on their existing funding base. You will be comfortable with using a wide range of fundraising and marketing channels to acquire new funders, as well as steward existing donors.
This is a fantastic opportunity for a versatile fundraising professional, who has a strong knowledge of and commitment to working animal welfare. You will join a fast-paced, agile and dynamic organisation that is building its global reach and impact to meet the growing need for its support.
Your key responsibilities include:
Philanthropy and fundraising partnerships programme management
- Lead on the development and operational delivery of the philanthropy and fundraising partnerships strategy, encompassing work across the high-value donor, legacies, trusts, and corporate fundraising income streams.
- Lead on maintaining our clients relationships with existing high-value donors and funders, through the provision of exemplary stewardship.
- Drive the development and testing of new means of acquiring high-value donors and funders for them, to deliver sustainable growth.
- Oversee the continued development and growth of their global legacy programme, including the production of legacy mailings, telemarketing, offline and digital advertising, and features, as well as correspondence with supporters, solicitors, and other stakeholders.
- Lead on work to develop our forecasting of annual legacy income with our legacy pipeline.
- Drive the development of their corporate fundraising programme, working with Global Programmes colleagues and partners based in the countries where they work.
- Work with colleagues to ensure new funding opportunities for high-value donors and funders are identified and actively pursued.
- Work with colleagues to ensure restricted income is managed according to donors’ wishes and restricted funds are managed effectively across Global Fundraising, Marketing and Communications, Global Resources and Global Programmes.
Team management
- Develop and manage the Philanthropy and Fundraising Partnerships team’s activity plan and budget.
- Provide supportive and dynamic line management for members of the Philanthropy and Fundraising Partnerships team, including facilitating regular supervision meetings and supporting their personal development and training.
- Serve as a member of the Global Fundraising, Marketing and Communications Leadership Team.
- Keep up to date with the latest legislative and statutory developments relating to the role, advising staff and the Senior Leadership Team as appropriate.
- Uphold and promote their values, policies, and procedures across all work.
Your knowledge:
- Proven knowledge of fundraising and/or marketing.
- Excellent knowledge of high-value donor, trusts, corporate and legacy fundraising strategies, and activities.
- Comprehensive understanding of fundraising techniques, including audience and donor segmentation, analytical modelling, and the use of insight to drive performance.
- A strong knowledge of global animal welfare, within an international development context is desirable.
- Fundraising training and qualification are desirable.
Your experience:
- Demonstrable experience of managing fundraising or income-generating campaigns, nationally and internationally, including in coalition with other organisations, partners, and agencies/suppliers.
- Experience of managing and overseeing high value giving, legacies, trusts, statutory and corporate fundraising programmes, and activities, to maximise income.
- Experience of developing new products/activities and taking them to market.
- Experience of developing, building, and maintaining relationships with high-value stakeholders.
- Experience of line management and building a collaborative, high-performance team.
- Experience of representing organisations on consortia or in partnership activities (desirable).
- Experience working in a charity or not-for-profit environment is desirable.
Your skills:
- Strong communication skills – written and verbal – with the proven ability to develop strong cases for support.
- Excellent interpersonal skills, with the ability to communicate clearly and persuasively with a diverse range of stakeholders, including donors and funders.
- Strong IT skills, including Microsoft Office, and the ability to understand data requirements and functions.
- Able to work out-of-business hours when required.
- A strong commitment to their vision, mission, and values.
In return, they can offer:
- 26 days annual leave, plus bank holidays. Further leave will accrue after two years of service up to a maximum of 30 days.
- Company pension scheme (they will contribute 10% of salary if you contribute 5% of salary).
- Hybrid working with London Head Office (Borough High Street) attendance on average approx. 1 day a month (travel expenses not included).
- Health Cash Plan with Medicash which includes access to virtual GP appointments and a member’s discount portal.
- Group Life Insurance scheme, which provides coverage at 3x your annual salary.
- Group Income Protection scheme, designed to provide income if illness or injury prevents you from working for a period of time.
- Enhanced Employee Assistance Programme including face-to-face counselling.
- Paid Volunteer Day.
- A career path that can grow with the organisation.
Next steps:
If you can demonstrate the relevant skills and experience, and have the right to work in the UK, and would like to be considered for this role, please apply with your CV, together with a covering letter, outlining why you feel you would be suitable for this position.
Early response is encouraged as applications will be reviewed as and when received. This position will close once a suitable candidate is identified.
REF-213 497
At Guy’s & St Thomas’ Foundation, our mission is crystal clear – to lay the foundations of a healthier society. Nestled in the heart of Southwark, London, our foundation boasts a rich history. We operate in collaboration with our local NHS hospitals through our charity brands. Additionally, we establish partnerships with local organizations, offering funding to drive essential programs, delivered through our subsidiary organization, Impact on Urban Health.
We are looking for a Head of People & Culture to lead the Foundation’s People Team and be a key part of the directorate Leadership Team. Working with the Chief People Officer, the role provides strategic leadership to their team in embedding a business partnering approach and working across the employee lifecycle with the aim of maximising employee engagement through proactive and expert management of employee relations supported by effective and proportionate people processes. The role is responsible for leading the People Team to drive people management initiatives; support the Foundation’s Strategy and deliver a strategic plan to achieve this; and, promote the Foundation’s values, shaping a positive culture.
Key Responsbilities
Embedding Business Partnering
• Oversee and coach the People Team (and to personally deliver where required) on an effective business partnering approach, including:
• Developing a thorough understanding of the Foundation and relevant business areas and their strategic plans.
• Building effective relationships with leadership teams of designated business areas to provide insights into people management strategies.
• Developing plans and implement tailored people management interventions to support business areas to achieve their strategic aims.
• Working with business leads to identify skills and capabilities needed currently and in the future and proactively working with the Talent Management Hub to ensure that talent is acquired, developed and managed so that emerging and planned people and business needs are responded to.
• Using data and other metrics to identify trends and monitor progress.
• Ensure that the People Team proactively work with their business areas to manage staff and implement early and effective interventions to prevent employee relations issues escalating unnecessarily.
People Operations
• Work across the employee lifecycle to develop a best-in-class employee experience.
• Ensure that all relevant aspects of the employment relationship are informed by policies and processes which are fit for purpose, comply with legislation, reflect best practice and support the Foundation’s strategy and culture development.
• Contribute to the Charity’s strategic approach to DEI (working with the DEI Lead) and work to actively embed practices which promote diversity, equity and inclusion across the Charity’s approach to people and HR processes.
• Ensure that pay and reward processes and effectively designed and managed to provide value for money, attract the right candidates and is motivational for employees. Ensure this is reviewed with external and internal benchmarking on a regular basis.
• Ensure that the Foundation’s pension scheme is managed effectively, including administering regular reviews. • Lead on the ongoing measurement of employee engagement through in- depth and pulse employee opinion surveys and action planning activities; ensuring that plans are implemented and progress monitored.
Advice and Support
• Advise the Leadership Team on HR policy and other HR matters.
• Coach the People Team to and personally case manage complex employee relations cases, including tribunals - liaising with line managers, the Chief People Officer, and relevant legal advisors to make sure that the Charity’s reputation and interests are protected at all times.
• Act as a point of contact for employees to discuss confidential matters or grievances. Systems and processes
• Oversee the People Team to ensure that the capability of all People technology solutions is maximised, including the use of automation and that all new systems are effectively implemented and maintained
• Ensure that all administrative processes are designed to be robust and accurate with the aim of supporting management processes; providing a positive employee experience; and, for the production of management information.
• Ensure that effective systems, checks and balances are in place for the accurate and timely processing of payroll and pensions each month.
• Ensure the collation of good quality data across all activities and develop metrics and evaluation processes to measure effectiveness.
• Draft ad hoc and routine reports in relation to the People & Culture strategy.
• Responsible for the development and delivery of the People Team management information and corresponding dashboards
Skills and Abilities and Attributes
• Excellent interpersonal skills and effective communication skills (including presentation skills).
• Ability to influence stakeholders at all levels.
• Ability to use own initiative and good at problem solving.
• Good personal/time management skills to manage own workload.
• Excellent organisational skills, ability to prioritise and work under pressure.
• Sound report writing and data analysis skills.
• Creative problem solving skills.
• Personal resilience to work challenges. Knowledge, experience, and qualifications:
• CIPD qualified or other relevant qualifications / experience.
• Experience of line managing or staff supervision.
• A proven track record of working in a People Team as a Business Partner, Manager or at an equivalent level.
• Sound knowledge of employment law, best practice in employment and managing complex employee relations.
• Track-record of designing and implementing People strategies and plans
• Experience of implementing and developing technological solutions and designing effective processes supporting these.
• Experience of procuring services or solutions and effective management of suppliers
Benefits
- Up to 12% employer pension contributions
- Annual personal development budget
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly.
The client requests no contact from agencies or media sales.
You will spearhead our efforts in evidence implementation and practice. Collaborating with our Programmes and Evidence Teams, you will drive our efforts to build the capacity of practitioners and policymakers working in homelessness to use evidence to create impact.
The ideal candidate possesses a deep understanding of homelessness, commitment to using evidence in practice, and excellent relationship-building skills. This role offers a unique opportunity to shape an organisation dedicated to using evidence to end homelessness for good.
Time off
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30 days annual leave increasing to 33 days after 3 years’ service (plus public holidays)
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Paid carers’ and compassionate leave
Financial
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Contributory pension scheme – employer contribution 8.5% (employee contribution 2.5%)
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Non-contributory group life assurance scheme (4 x annual salary)
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Enhanced maternity, paternity, shared parental and adoption pay
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Enhanced sick pay scheme (after 6 months’ service)
Wellbeing
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Employee assistance programme through life assurance cover. WeCare: 24/7 online GP, mental health support service, get fit programme and more.
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Flexible working arrangements i.e. part time, compressed hours, working hours etc.
The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Head of Fundraising Planning
Location: London, Haig House, Hybrid 2 Days Per Week
Contract Type: Fixed Term: 12 Month Maternity Cover
Hours: Full Time, 35 Hours Per Week
Salary: £64,122 to £65,780 (Inclusive of London Supplement)
Do you want a role driving strategic, impactful change, leading an exciting and developing team to work across fundraising?
Right now, we are looking for a high performing senior fundraising leader to take on the role of Head of Fundraising Planning (maternity cover) at Royal British Legion. This senior role is an essential part of the fundraising leadership team, working to drive our strategic development and the implementation of some key projects across the department.
Leading a team of 7 with four managers, as Head of Fundraising Planning you will lead our approach to Customer Journeys, Case for Support, Portfolio Review, Innovation, Integrated Planning and Compliance.
It is an exciting time for fundraising at RBL. We are now one year into our Fundraising Strategy and have been evolving our ways of working and programme to drive growth. This role will help drive further change, championing supporter experience and bringing together organisational and sector insight.
The Royal British Legion holds a special place in the hearts and minds of generations of people in society. As the largest military charity in the UK and home of the Poppy Appeal it has provided support to members of the Armed Forces community for over 100 years.
Today is no different. The needs of veterans, young and old, serving personal and their families are growing. To support them we must raise awareness and donations, and that is where you could come in.
As Head of Fundraising Planning, you will help deliver significant income growth to enable RBL to support more veterans and their families. With exceptional communication skills, a commitment to a great supporter experience and a strong ability to influence and bring people onside, you will use your highly developed programme and project management skills to align multiple team demands to meet the strategic need.
We are home of the extraordinary Poppy Appeal and you will work alongside a dedicated fundraising team who help to bring to life this nationwide remembrance activity each year, which is the largest, longest and most memorable appeal in society.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In your application and interview, demonstrate your empathy with the Legion's mission, strong strategic planning skills, proficiency in program management, and ability to identify and address risks effectively. Showcase your excellent communication, interpersonal, and leadership abilities, along with your track record of driving continuous improvement and delivering results.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 6th May 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
WHO WE ARE
We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey. We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London. This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.
THE OPPORTUNITY
We are now inviting suitable candidates to apply for the role of Service Lead. This position will manage a team of around 20 Employment Advisors (EAs) and Senior Employment Advisors (SEAs). The role will be guided and supported by a Head of Services, as well as Twining’s established and experienced Senior Leadership Team and Trustees.
THE OFFER
In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.
Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home
THE ROLE – SERVICE LEAD
You will be responsible for the ongoing day to day leadership and management of the Employment Advisors (EAs) and Senior Employment Advisors (SEAs) in Talking Therapies service across Ealing, Harrow and Hounslow.
You will liaise with managers, clinicians and GPs across the NHS primary care pathways to ensure that services are coordinated and pathways into, and out of, the service are managed effectively and efficiently.
You will ensure the service operates in line with national guidance related to Employment Advisors in Talking Therapies and gives consideration to wider disability employment and retention support models, whilst striving to achieve and maintain national best practice in this field.
You will ensure the team develops in a manner that facilitates clients being referred to the service quickly, so they do not remain unsupported whilst on sick leave, and then support them to return to work swiftly (where appropriate), or to follow the destination that is best suited to their circumstances, enabling individuals to achieve positive service experience outcomes.
You will work in partnership with key stakeholders and contract managers.
This role will require someone experienced in leading the delivery of a mental health support programme, whilst managing and meeting commissioner performance expectations.
SERVICE LEAD RESPONSIBILITIES AND DUTIES
1. To develop and manage the Employment Advisors in Talking Therapies Service, providing high quality, timely assessment and support interventions, including signposting for specialist external advice such as ACAS, welfare benefits advice, union or specialist employment law advice.
2. To have specialist knowledge and understanding of employment support and retention to be able to promote an early intervention model, which predominately focusing on supporting people into their preferred job choice, supporting them to remain in work, or enabling them to gain early access to advice and support to reduce the risk of not starting or losing their employment.
3. To manage the performance activity, data quality and service delivery of the team and ensure they provide an integrated and effective service.
4. To ensure the staff have an understanding of the process and philosophy of the positive benefits that work can have on an individual’s health, as well as understanding the benefit of early intervention and support for those at risk of losing their employment due to poor mental health, disabilities, health conditions or issues at work.
5. To oversee the development of new initiatives within the Employment Advisors in Talking Therapies Service in line with national best practice and planning capacity for the team to meet the anticipated increases in demand for the service as a result of changes in the economy or incidence of poor mental health.
6. Ensure the service works within national and locally agreed frameworks and develop key performance indicators if none exist.
7. To ensure that the team has appropriate arrangements in place to guarantee that efficient, effective, equitable and economical services are provided to all clients.
8. To respond to complaints and suggestions from clients and carers in accordance with policies and procedures, and to participate as appropriate in the investigation of complaints, grievances, significant events and disciplinary manners in accordance with polices and present the outcome of the investigations to the relevant personnel.
9. To lead the team in the development of knowledge, ideas and work practice.
10. To monitor the workload and performance of team members using electronic systems to monitor performance.
11. Provide reports to senior managers and stakeholders regarding activity and exception reports for information.
12. To provide regular line management supervision to members of the team.
13. Ensure all team staff receive annual Appraisals and have personal development plans in place.
14. To participate in own Appraisal to ensure development and planning.
15. To agree and monitor explicit performance targets with staff relevant to service delivery.
16. To monitor staff sickness and absence and offer appropriate counselling or appropriate actions.
17. To recruit new staff to vacancies that may arise within the service.
18. To promote and foster good relations with other teams and agencies and stakeholders, ensuring that any issues are addressed at the earliest stage.
19. To ensure that full and appropriate use is made of information systems and that all relevant activity and intervention is recorded appropriately to enable access to information regarding individual clients and also aggregated data.
20. To attend regular management and planning meetings, workshops and conferences relating to health issues and employment, as appropriate.
21. To remain well informed about the national agenda for Employment and Retention, health and social care, and the economic picture.
22. To keep abreast with current best practice in the field and continue to foster a network of specialist support for those who are employed but need support.
23. To make presentations, where appropriate, to staff, clinical colleagues or management groups regarding current national or local issues.
24. To implement and support any performance management systems agreed by senior managers. To regularly monitor and audit systems and records to ensure compliance with procedures and standards.
25. To take note of and, where appropriate, act upon any external audits or reviews that are of relevance to the team.
26. To take responsibility for the efficient use of resources within the team.
27. Provide the team with specialist advice for more complex cases as required.
28. To undertake any other duties of a similar nature consistent with the responsibilities of this post and as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organization’s needs.
5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within Richmond Borough Mind. Our developed and respected Psychotherapy and Counselling Service has been providing long-term counselling interventions to local residents since 1988. The service is self-funded and offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a skilled and experienced trainee or fully qualified therapist. Sliding scale rates are offered to make sure that we are accessible to all. We also run a number of therapeutic, psychoeducational, support and peer-led one to one sessions and groups, training workshops and other activities.
We are looking for a skilled and qualified (or in advance training) counselling supervisor to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service. Knowledge and understanding of a number of modalities would be an asset. Part of the role will be to help us achieve and maintain BACP or equivalent service accreditation and to grow the service.
As well as having an empathy with the core values of RB Mind, the successful applicant will be a confident and versatile communicator with outstanding relationship-building, organisational and problem-solving skills, and have the ability to provide empathy and guided support to staff, volunteer counsellors, administrators and clients. You will be supported by senior management colleagues and gain a rich experience of low, moderate and more complex cases.
Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.
Benefits of working for RB Mind:
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
- Contributory pension
- Bonus 1 day of annual leave per year over the festive period [pro rata]
- Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app
- Training and personal development opportunities
- Paid time off for medical appointments
- Staff away days and socials
The client requests no contact from agencies or media sales.
Working as part of the newly-formed Research Solutions team, this exciting new role will play a pivotal role in accelerating the transition from using animals to using human-specific technologies in medical research.
Job Purpose
• A pivotal outward-facing role focused on growing the charity’s relationships within academia, biotech and pharma, increasing our footprint and positive influence to support the transition to human specific research.
• Act as the charity’s lead scientist, providing expert advice and input to the senior management team.
• A senior member of the charity’s Research Solutions team, providing line management to the Science Manager and support to the wider team.
• Owns the delivery of high-quality products, services, education, and content that provides solutions to researchers and encourages the uptake of new
approach methodologies (NAMs).
Please download Job Pack for full role description
REF-213 546
ABOUT THE ROLE
We have an exciting opportunity for a Head of Compliance, Risk and Audit to join the wider Compliance, Audit and Risk team at SIG! You will have the overall responsibility of keeping participants, residents, and staff safe. The team manages the development, monitoring, and reporting of several areas including but not limited to accidents, incidents, and near misses (AINMs), safety reviews, safeguarding, whistleblowing, complaints, policy and procedure, health and safety, internal audit, business continuity planning and data protection.
As The Head of Compliance, Risk and Audit, you are the lynchpin of the wider team, linking strategic vision with solid and accountable implementation. You will be responsible for developing the team in the broad space of compliance as well as in their own areas of specialism, ensuring that a transparent and accountable compliance framework is implemented and embedded in line with regulatory and legislative change.
Working Pattern: 37.5 hours per week, Monday to Friday. At least 2 days per week in central office (Islington) and our services which are in and around London, Brighton & Hove, Kent, Havering, Bedford, Luton, Nottingham, and Liverpool.
The additional 3 days can be worked from home. You may at times be required to visit a service more than 2 times within a week.
Our Central Office is based a 10 minute walk from Highbury and Islington station, Angel station is a 15 minute walk away
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
We're looking for someone who is methodical and detail oriented in their approach, who is a compassionate leader, able to set an example of our values (Ambition, Empowerment, Transparency, Inclusivity). You will have an in-depth and broad knowledge of all areas of compliance, with a background in health, social care or housing. You will be required to have excellent report writing skills, with the ability to coach and support others, able to influence a process led culture in respect to your area, and a keen interest in continuous improvement of services and a positive safety culture!
OVERVIEW OF KEY RESPONSIBILITIES
- Line Management and leadership throughout employee lifecycle this includes; Recruitment, Onboarding, Inductions, training, support and supervision, relations, wellbeing support, and other areas.
- Formalise Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) to monitor objectives.
- Provide both line management and professional consulting using best available forums and mechanisms, including meetings, support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
- Deputise for the Director as required.
Safeguarding, Audit, and Compliance
- Oversee the compliance audits across departments and services, providing support, and follow up with operational teams on a regular basis.
- Oversee the Safeguarding infrastructure, deputising for the designated safeguarding lead (DSL) as necessary. Oversee complaints and other processes and develop these to ensure they are safe, fair, equitable, and fit for purpose.
- Support services with commissioner led quality assurance framework (QAF) inspections and those registered with the CQC to maintain their portfolios and ensure they are ready for inspection at any time to retain their registrations.
- Promote and support a positive whistleblowing culture, assist Champions, People and Culture, managers and the audit and compliance team on concerns raised and ensuring the whistleblower is protected.
Reporting and Analysis
- Attend and develop AINMs review meetings for maximum impact in terms of positive safety culture. Ensure the lessons learned from AINMs reviews, safety reviews, and safeguarding concerns are shared and feedback loops are closed.
- Review the collation and analysis of AINMs and Safeguarding alerts, developing the Audit and Compliance team, as well as other operational teams in reflection and root cause analysis
Data Protection
- Monitor the use of external data protection and compliance partners to ensure we maintain ICO requirements and maintain our Data Security Protection Toolkit Certification.
- Monitor and ensure integrity in document control, policy, and procedures as they are developed, reviewed, and published.
- Understand and support an Information Security infrastructure alongside additional teams in the organisation and support Managers and teams with training and challenges where necessary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to JDPS attached for more info
KEY CRITERIA
What we are looking for:
- Proven experience in complaints and incident handling, safeguarding, data protection, and audits
- Proven experience in governance systems and structures which can include auditing, risk management, investigations, complaint handling, policy, procedure, and report writing
- Experience and/or ability to coach, develop, and manage direct reports
- Background in health, social care, criminal justice, and/or supported housing systems
- IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
- Adequate understanding of the importance and mechanics of document control and writing policy and procedure
- Working knowledge of health and safety processes and procedures
- Ability to write reports in a clear, readable format
What we would like, but not essential:
- Knowledge of the ISO9001 QMS System
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
The Head of Youth Engagement & Participation is a key senior leadership role at Peer Power Youth. Responsible for leading the youth engagement team (YET) across all aspects of safe and supported youth engagement (individual change) and ensuring youth voices contribute to tangible and meaningful system change (participation/system change).
It’s a great time to join Peer Power Youth! We have recently secured key funding to strengthen and develop the charity and deepen our impact for system change and positive change for young people. During 2024 we will be co-creating an ambitious new strategy and vision ahead for 2025 –2030. You can play a key role in shaping and delivering this with us as part of our valued community that spans young partners, trustees, advisory forum and our staff team.
Our model of youth engagement and participation has been co-created by young people and consists of:
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Personal development/Peer to Professional (life skills/training/work readiness) offer – creating Individual Change
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Youth Voice and Influence projects– creating tangible System Change
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Training, Coaching, and Workshops that are designed and delivered by young partners for professionals in justice, care and health settings. Along with resources to support System Change
Partnerships include NHS (regional and national), Youth Justice Board, Ministry of Justice/Youth Custody Service, HMI Probation, Youth Justice Services, youth and community organisations and secure settings. The Head of Youth Engagement and Participation will directly line manage 4-5 senior staff members but holds the overall responsibility for the Youth Engagement Team.
The Young Partners we engage and connect with, have experience of justice and care/looked after systems. We work across London and Southeast regions, with occasional national events. Our work takes place in the community and in secure settings (examples include -HMYOI Feltham, Oasis Restore Secure School, and Secure Children’s Homes).
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Mental Health service in Ealing.
£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health-related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.
The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.
The service aims to support young people to achieve greater independence, manage symptoms of mental health and engage in their local communities.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
As the Service Manager you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service.
Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating ??customers to support staff (casework management)
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to lead and motivate staff ? ?
??H?as experience supporting team members through emotionally challenging situations, and knows when to access available tools for themselves to remain resilient.
Excellent organisation skills
Confident in adapting to a changing environment and capable of dynamically assessing and taking actions to mitigate risk.
For the full list please see our website.
What you'll bring:
Essential:
?Educated to degree level or equivalent
Experience of managing contracts and resources, delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Capable of learning and demonstrating proficiency with a variety of digital systems.
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Our award winning MS Helpline are looking for a new Helpline Services Volunteer Officer to join our fantastic and supportive team.
Helpline Services Volunteer Officer
Type: Part-time (21 hours/or 3 days a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £19,293.60 - £20,552.40 per annum (FTE £32,156 - £34,254) plus excellent benefits
Salary Band: Band E1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Please note this role is part-time 21 hours/or 3 days a week.
Our Helpline runs from 9am to 7pm Monday to Friday, and we’re looking for an enthusiastic, warm and experienced individual to support our dedicated Helpline Volunteers and Befriending Volunteers within the Helpline team.
This role requires working flexible hours, including 9am–5pm, 10am–6pm or 11am–7pm between Monday to Friday to meet services and volunteer needs (3 days a week).
If you’re passionate about offering high quality information and emotional support and have relevant Helpline experience, we’d love to hear from you.
You will be providing continuous support to all our volunteers at the Helpline team, directly contributing in providing information and support to our Helpline enquirers, with both proactive and reactive content and information on prevalent topics or trends affecting the MS community.
Our aim is to empower people affected by multiple sclerosis (MS) to:
- Live to their full potential
- Take an active role in their treatment
- Secure the care and support they need
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9am on Friday 10 May 2024
Anticipated interview date: Monday 20 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We are a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us to discuss.
You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
More about our recruitment and selection process
- The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- for antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of:
- gender
- race
- disability
- sexual orientation
- religion or belief
- pregnancy
- gender reassignment
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
No agencies please.