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166

Head of supporter engagement jobs in gateshead, hertfordshire

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Top job
English-Speaking Union, London (Hybrid)
£37,000 - £41,000 per year depending on experience and hours
This is a great opportunity for someone who believes that communication can give young people the skills and confidence to shape their lives
Posted 2 days ago Apply Now
Top job
Molly Rose Foundation, Remote
£28,000 - £30,000 per year
Join Molly Rose Foundation as our new Supporter Care Officer and help to create change and save young lives.
Posted 2 days ago Apply Now
Top job
Tara Theatre, London (Hybrid)
£50,000 - £52,000 per annum dependent on experience
Award-winning Tara Theatre are looking for a key member of senior management team to oversee the company’s financial processes
Posted 1 day ago Apply Now
Top job
Bipolar UK, London (Hybrid)
£45,500 - £50,000 per year
Bipolar UK is the UKs bipolar charity working with and supporting those affected by bipolar, their friends, families, colleagues and carers.
Posted today Apply Now
Top job
The Switch (formerly Tower Hamlets Education Business Partnership), London (Hybrid)
£47,500 - £50,000 per year
Do you enjoy relationship management and negotiation, achieving income targets, leading a team and strategic thinking? Join The Switch!
Posted 4 days ago
The Talent Foundry, London (Hybrid)
£45,000 per year
Be at the start of something amazing! Leading a new team across fundraising and marketing to support young people spark their ambitions
Posted today Apply Now
The British Society for Rheumatology, London (Hybrid)
£47,941 - £62,220 per year, depending on experience
Posted 2 days ago
Royal Air Force Benevolent Fund, London (On-site)
£60,000 per year
Posted today
Molly Rose Foundation, Remote
£52,000 - £60,000 per year
Head of Education and Support
Posted 4 days ago
Closing in 2 days
USPG, London (On-site)
£28,000 - £32,000 per year
Supporter Care Officer
Posted 1 week ago
London Legal Support Trust, London (Hybrid)
£47,000 - £49,500 per year (pro-rated for shorter term contracts)
Posted 1 week ago Apply Now
Surviving Economic Abuse, Remote
£60,000 to £65,000 per year
Come and be part of a mission to save lives & end economic abuse forever! CEO Fundraising background. Realistic ambitions. Track record.
Posted 4 days ago Apply Now
Page 1 of 12
London, Greater London (Hybrid) 12.38 miles
£37,000 - £41,000 per year depending on experience and hours
Full-time or part-time (part-time and flexible working requests welcome)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Key Responsibilities

 Supporter Services

  •  Lead the development and delivery of the new supporter services function considering people (capability, capacity and culture), processes, tools and technologies needed to deliver outstanding customer service so new and existing supporters feel valued and connected to the ESU’s mission.
  • Design and implement supporter recruitment, development and retention plans including welcome journeys and approaches for reactivating dormant supporters.
  • Work closely with the Marketing team to create segmented messaging to highlight the impact and value of the ESU’s work to Alumni, Members and Volunteers in the UK.
  • Oversee payment processes and supporter payment journeys on our CRM, Salesforce.
  • Work with the Marketing team to design ad hoc impactful events in person and online to convene our global audience.
  • Work with the Marketing team to promote our flagship events to our supporter audience to encourage attendance. 

Volunteering

  • Design and implement a volunteering strategy which includes automating the volunteer experience, recruiting new volunteers and promoting ESU volunteering opportunities to relevant organisations as well as current and future supporters
  • Own the volunteer training programme, including reviewing and refreshing training and ensuring all volunteers are appropriately trained.
  • Match volunteers to ESU competition heats and resolve queries escalated by the Supporter Engagement Coordinator.
  • Form partnerships with relevant organisations to grow the ESU’s pool of volunteers.
  • Work with the Education team to create a high quality volunteer experience

Skills and Experience

Essential:

  • 5+ years experience working in a partnerships, supporter services, volunteering or account management role
  • Demonstrable experience of having delivered successful services to a range of supporters/customers.
  • Demonstrable experience of developing and delivering meaningful supporter journeys across multiple channels
  • Demonstrable experience of growing and sustaining a pool of high quality volunteers through successful recruitment and development strategies
  • Demonstrable experience of using a CRM (preferably Salesforce) to identify trends and drive improvements.

Desirable:

  • Educated to degree level in a relevant subject such as marketing or communications
  • An understanding of the nature and importance of the ESU’s charitable work and a strong commitment to increasing the reach of the organisation’s work.
  • Experience of writing volunteer training programmes
  • Experience working with international volunteers
  • Ability to juggle multiple tasks and competing priorities within a fast-paced environment
  • Experience of writing for different audiences.
  • Line management experience
  • Excellent data management skills and capability in Microsoft Office, Salesforce, Mailchimp Survey Monkey.

Benefits:

  • Generous Company Pension 
  • 28 days annual leave plus 8 days Bank Holiday
  • Employee assistance programme
  • Group Life Assurance
  • Cycle to work scheme
  • Season ticket loan
  • 24 Virtual GP
Posted by
English-Speaking Union View profile Organisation type Registered Charity Company size 21 - 50
English-Speaking Union logo Play
Posted on: Wednesday, 16 July 2025
Closing date: 15 August 2025 at 09:40
Tags: Administration, Campaigns, Volunteering Management, Customer support, Engagement / Outreach, Direct / Supporters