Head of supporter experience jobs in brent, derby

You will support the team with the delivery of a wide range of challenge events including March in March, the D-Day 44 Challenge, Race to Remember, the London Marathon and many other third party runs and challenges. We have big aspirations and are looking for a fantastic assistant to help us to achieve them!

You will play a key role in supporting the success of our challenge events fundraising programme by coordinating the day-to-day activities of the challenges team. Acting as the first point of contact for our many challenge event supporters, you will provide friendly and efficient support, ensuring every interaction is a positive one. Your responsibilities will include responding to enquiries, manging our DIY fundraising programme, acknowledging donations, and assisting with administrative tasks across the team. Whether by phone, email, or in person on event days, you will help deliver an exceptional experience to everyone taking part.

About us:

Combat Stress is the UK's leading mental health charity for veterans. For over a century we've been helping former servicemen and women deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

This role will be subject to a DBS check.

KEY RESPONSIBILITIES

Administrative Support

• To be the first point of contact for challenge event supporters - ensuring that they receive responses within agreed timeframes, and always in a warm, friendly, and supportive manner.
• To work with the team to ensure systems and processes run efficiently, and update these where necessary.
• Assist with the administration, preparation and implementation of challenge events to include updating the events on the Combat Stress website.
• Maintaining the fundraising database, Raiser's Edge, ensure all supporter information is accurate and up to date.
• Ensure fundraising stewardship strategy and GDPR guidelines are adhered to.
• Maintaining accurate financial records, including coding expenditure and filing invoices.
• Respond to and co-ordinate requests for fundraising literature, merchandise and the distribution of promotional materials.
• Help manage our on-line fundraising platform Fundraisin and other fundraising platforms including JustGiving, Enthuse etc.
• Working with the wider Challenges and Community team, co-ordinate and create our Challenge eNews, providing suitable fundraiser stories for this and our social media.

Relationship Management, Development and Stewardship

• Develop strong working relationships internally to ensure the portfolio is delivered efficiently, particularly with the Community, Corporate, Database, Digital and Communications teams
• Assist with marketing, recruitment and organisation of all challenge events, and stewardship of challenge event participants on their supporter journey.
• Manage our DIY fundraising programme, making sure supporters' personal stories are recognised and they receive the best possible experience to encourage long-term engagement.
• Represent Combat Stress at meetings, events and presentations outside normal office hours (evenings and weekends) as required. You will be given time off in lieu of these hours.
• Undertake any ad hoc duties of a compatible nature as may be required from time to time by the Head of Challenge and Community Events.

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

In addition, we offer the following benefits:

27 days annual leave plus bank holidays (pro rata)

• Competitive stakeholder pension scheme - contributions matched up to 11%
• Discount shopping vouchers
• Access to the Employee Assistance Programme
• Flexible working
• Access to Blue Light Card scheme
• Death in Service Scheme

How to apply:

To apply, please send a copy of your CV and a covering letter

For further information about the role, please contact Alexa Dizon, Challenge Events Manager -

Please note, you MUST have the right to work in the UK to apply for our vacancies and work at Combat Stress.

Closing date: 4 September 2025

Interview date: Interviews will be held on an ongoing basis

Please note, we reserve the right to close this advert early, should we receive a sufficient amount of applicants.

Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)

Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. With a new global strategy and ambitious plans for growth, the Service Desk Manager is a key player in supporting our teams to achieve these goals.

The Role

We are looking for an enthusiastic Service Desk Manager to lead our Global Service Desk Team until September 2026, covering a period of extended leave.

The ideal candidate will be confident in collaborating with users at all levels and be committed to quality and continuous improvement. We are looking for a team player who can continue to deliver energy, pace and structure to our IT service offering.

This role is a great opportunity for a high-performing team leader or supervisor who is keen to obtain some service desk management experience.

Criteria

Reporting to the Head of Technology, you’ll be someone with:

• ITIL v4 Foundation, plus demonstrable experience of service management in an ITIL-based service management system
• Strong team management skills
• Strong communication skills, with ability to work with both technical and non-technical teams to embed best-practice
• Broad experience of ITIL-aligned service management platforms
• A strong continuous improvement ethic

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under twenty-five as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

For a full Job Description please see our website via the Apply button.

Closing date: Sunday 7th September 2025 (this role may close early depending on response)

The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affect by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.

Our events team are bold & innovative working across a wide portfolio of fundraising and engagement events including our annual flagship fundraising walk, The Twilight Walk, an exciting challenge event portfolio and a growing special events programme. It’s an exciting time to join the Events Fundraising Team. We have a new five-year strategy and are a team with big ambitions! As the Event Manager [Challenge and Third-Party Events], you will play a huge part in making these ambitions a reality and paving the way for our future.

You will be responsible for planning, developing, marketing, and implementing the challenge and third-party events portfolio, ensuring outstanding stewardship of participants, providing on the day leadership and full post-event review against objectives. Success will be measured primarily by achieving income targets within the planned expenditure, but also number of attendees, publicity, retention of supporters, receipt of positive feedback and return on investment with a community-first led approach. You will manage and develop an amazing team of events fundraisers, and work with the Head of Events to support of the broader team, offering guidance, and role modelling.

In addition to supporting the existing portfolio, you will also be responsible for assessing current trends and developing new events concepts that help us to maximise income and deliver on our ambition and strategic goals.

This is a fantastic opportunity for an experienced events fundraiser, with expertise in challenge events, to shape the next stage of our programme and work within a team of passionate and dedicated individuals.

WHO WE'RE LOOKING FOR:

Essential skills and experience

• You have in-depth knowledge and experience of leading a fundraising challenge event portfolio [1-3 years plus at management level]
• You have the skills and confidence to manage a high-performing team and inspire continued growth and development.
• You are innovative & bold in exploring new ways to acquire & engage supporters & grow income.
• You keep abreast of the wider fundraising environment, with a particular focus on the trends, challenges and opportunities facing fundraising events.
• You have experience in you will be experienced in working with marketing teams internally and externally to develop and deliver campaigns to meet desired objectives.
• You are skilled & confident in managing budgets & financial reporting.
• You are good at juggling a myriad of competing priorities and are efficient, effective, and work well under pressure to meet deadlines. You can work autonomously and in a strategic way that will enable the growth of the events portfolio and income stream, but equally enjoy being a collaborative and hand-on member of a team and wider fundraising community.
• You have experience and are at home working with CRM platforms (ideally Salesforce) and have an overview understanding of data processing laws and GDPR regulations.
• You have boundless energy, creativity and a “can do” approach, to inspire and motivate.
• Happy to work out-of-hours and weekends, as required by the event calendar (TOIL provided for all out-of-hours work)
• The Brain Tumour Charity is moving at a fast pace, so we are looking for someone that has an enthusiasm and passion for our work and a conviction to deliver positive outcomes for those affected by this devastating disease.

Desirable

• Experience in developing and delivering new event concepts from inception to delivery.

We are looking for someone who:

• Understands the power of sport to unite and uplift communities.
• Brings senior leadership experience in the required competencies of fundraising, communications and income strategy.
• Is confident managing relationships with high-value funders and partners.
• Has a deep understanding of inclusive storytelling and impact measurement.
• Can think big, act boldly, and build a strong and sustainable future for our movement.

We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. 

We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.

We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission.

Fundraising and Events Assistant

Harrogate, North Yorkshire (with travel to and from different events)

We offer hybrid working and we are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Fundraising and Events Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Fundraising and Events Assistant you will contribute to Yorkshire Cancer Research’s mission by enhancing brand awareness through supporting the Marketing and Fundraising teams and expanding regional outreach by delivering key events and campaigns throughout the year. Reporting to the Community and Events Fundraising Manager, you will build strong relationships with event participants and fundraisers through excellent communication and customer service. You will also assist in maximising relevant opportunities to generate income for our charity via events and partnership opportunities.

Specifically, you will:

• Be the fundraisers’ representative and ‘champion’, working to deliver first class information about events, the charity and how money raised will help.
• Support event participants and fundraisers set up online giving pages, providing guidance, sending out merchandise and practical support as necessary.
• Keep the CRM database up to date, recording every contact with a supporter accurately and adhering to data protection regulations.
•  Support the event planning process by considering participant information needs pre-event, during and post-event. Proactively share ideas for the ideal stewardship (customer journey) with the events and marketing teams to secure their input and support.
• Collaborate with the marketing team to ensure letters, leaflets and other communications (sent by email and/or post) accurately reflect the brand identity, convey key messages and are sent at the most appropriate times/touchpoints.
• Be responsible for stock control, maintaining an accurate inventory of all event equipment and its whereabouts, keep the events section of the stock cupboard tidy.
• Attend a number of Yorkshire Cancer Research and Community Fundraising events each year to support the successful delivery of the event and to gain an understanding of the needs and feedback of participants and their supporters.
• Maintain a record of event participant and fundraising data (sign-ups, attendees, funds raised, etc) and share with the wider team. 
• Assist the corporate managers with identifying new corporate relationships.
• Obtain and file photo permissions from events and community fundraisers in line with the charity’s procedures and GDPR obligations and highlight any potential PR opportunities.

About You

To be considered for this role, you will need:

• To be educated to minimum A-Level or equivalent, but a degree in an events, business or marketing related discipline is desirable.
• To have proactively worked to advance career or gather work experience through continued professional development relevant to the role and level.
• To have experience of working in the events industry and an understanding of what is involved with organising an event, including how to ensure events are safe and well managed. This experience may have been gained through a full-time role, a volunteering experience, or a degree/ equivalent qualification in events.
• To have customer service experience in a similar or related role. Experience of dealing with customer queries and providing excellent stewardship, going the extra mile to answer all queries in a polite and timely manner.
• To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences.
• To enjoy delivering excellent customer service and customer/supporter interaction, to be able to develop positive and professional relationships.
• To have excellent organisation skills with the ability to handle multiple tasks and work to tight deadlines. Able to work well in an event situation when timings and quick decision-making making is required.
• To be able to travel across the Yorkshire region.
• To have a full UK driving licence with less than 6 penalty points and the ability to drive the charity’s van.
• To be willing to work out-of-office hours (to attend events at weekends / evenings as appropriate).

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 29 August 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Working alongside the existing Stewardship Resourcing Officer, you will be part of a team working to help embed a culture of generosity across the diocese in response to the generosity and grace of God. You will be focusing on the encouragement of planned giving, the continued introduction of contactless giving and the Parish Giving Scheme, supporting treasurers and contributing to materials to assist parishes in becoming Joyful Generous Stewards. Training will be tailored to your individual needs.

Do you enjoy creating effective digital campaigns that truly make a difference?

We're looking for a skilled Digital Marketing Officer to help us reach more people and drive meaningful engagement through paid media channels.

As Digital Marketing Officer, you'll manage and deliver paid advertising campaigns that support the Motor Neurone Disease (MND) Association's strategy, promises and mission. You will work closely with our Digital Engagement Manager and agency partners to plan and optimise campaigns across social media, search, and other digital platforms. Your focus will be to grow our online presence, support fundraising and engagement, and ensure all paid activity aligns with our strategic objectives.

Key Responsibilities:

• Plan and deliver digital campaigns across paid social, search and display channels
• Work closely with our digital marketing agency to brief, monitor and review campaigns
• Collaborate with internal teams including fundraising, campaigning and national care to identify campaign opportunities and support their objectives
• Monitor and manage digital budgets, ensuring spend is efficient and in line with targets
• Analyse campaign performance and provide clear, actionable reporting
• Support the creation of compelling ad content with internal and external creatives
• Align paid and organic social media strategies with the Social Media Officer
• Ensure consistency in tone, branding and messaging across all paid media activity
• Keep up to date with digital trends and propose new ideas for growth
• Contribute to the wider digital marketing strategy, ensuring integration of paid media

About You:

• Experienced in planning, delivering paid digital advertising campaigns
• Strong understanding of digital advertising principles
• Confident using digital platforms like Google Ads Manager and Meta Ads Manager
• Able to manage budgets effectively and ensure a strong return on investment
• Experience working with digital marketing agencies or external partners to deliver successful campaigns
• Skilled in interpreting performance data and presenting insights clearly
• Detail-focused when reviewing campaign content and data
• Well-organised, able to manage multiple projects at once
• Strong communicator and team collaborator

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience planning, delivering and optimising paid digital advertising campaigns, including your understanding of key principles and platforms such as Google Ads Manager and Meta Ads Manager.
• Experience working with digital marketing agencies or external partners to deliver effective campaigns.
• Ability to manage digital advertising budgets, communicate clearly, and collaborate successfully with colleagues and stakeholders.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

This is a fantastic opportunity for a Digital Marketing Officer looking to apply their skills in a rewarding, values-led environment. You'll be part of a supportive and forward-thinking Digital team based in Northampton.

If this sounds like the right next step for you, we'd love to hear from you.

You will be working with young adults (18-30 years old) from an asylum/refugee background. The young people you will be working with will have arrived as unaccompanied minors to the UK, will be seeking asylum or have refugee status, and will have been under 24 years old upon referral. We offer open ended psychotherapy, always working towards enabling people to move towards independence.

You will be working in a multicultural and multilingual therapeutic environment and embrace the opportunity to engage in multi-disciplinary work with our team of therapists, social workers, Art, Music, Sports, Yoga providers and education tutors. We offer open ended psychotherapy, always working towards enabling people to move towards independence.

We're looking for an innovative, collaborative and analytical Operations Manager to join our Mental Health & Complex Needs Directorate at our Head Office in Islington.

£55,000.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will work collaboratively to deliver on specified projects outlined by the Director of Mental Health & Complex Needs, with the aim of improving quality, performance and supporting the development of a capability building framework to ensure learning and experience translates into action and positive impact.

The post holder will be part of the Senior Management Team responsible for high quality service delivery, health and safety, regulation and internal procedural compliance.

This role is scheduled Monday to Friday.

For a full job description, please visit our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

PMO Business Partner

• Hours: Full time – 37.5 hours per week 
• Location: Hybrid working (minimum two days a week on average in Oxford)
• Salary: £37,001 - £47,407 per annum
• Closing date: 2 September at 12 noon
• Interview date: tbc

As PMO Business Partner, you’ll shape project delivery across the organisation as part of a forward-thinking team committed to continuous improvement – for our staff, systems, and the people and communities we serve. You’ll play a key role in supporting organisational change, helping to embed new ways of working and enabling transformation that aligns with our strategic goals.

Are you a dynamic project professional with a passion for driving change, improving processes, and making a real impact? Do you thrive in diverse environments and enjoy collaborating across teams to deliver meaningful outcomes?

The PMO Business Partner is a key member of our new PMO team, acting as a project generalist and digital advisor who drives project delivery, champion change, and builds collaborative relationships to support organisational priorities and transformation efforts.

As PMO Business Partner, you’ll:

• Lead in Project Delivery: Work alongside teams to manage planning, risks, and track outcomes—ensuring projects stay aligned with organisational goals and contribute to positive change.
• Promote the PMO: Act as a visible advocate for the PMO—demonstrating how we add value, improve consistency, and support transformation across the organisation.
• Enable Collaboration: Be a trusted point of contact for project-related queries, offering practical guidance and connecting colleagues with the right tools, people, and resources.
• Facilitate Process Improvement: Help teams map, review, and refine workflows to increase efficiency and embed sustainable change.
• Support Digital Transformation: Collaborate with IT and other teams to encourage digital adoption, share insights on emerging tools, and help embed new ways of working.
• Champion Organisational Change: Play an active role in supporting change initiatives—helping teams navigate transitions, adopt new practices, and build readiness for future transformation.

What You’ll Bring:

• A proven track record in project and programme management, in multiple industries and organisational change.
• Strong stakeholder engagement and communication skills—you’re confident presenting, influencing, and building relationships at all levels.
• Experience with Agile, Lean, and Waterfall methodologies.
• A proactive, solutions-focused mindset with the ability to work at pace and think creatively.
• A strong collaborative way of working to contribute to the PMO team and Organisation.
• Tech-savvy and curious: Be comfortable with Microsoft tools and excited by digital innovation.

READY TO MAKE A DIFFERENCE?  Apply Now

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Salary: £80,000–£90,000 WTE (4 days a week preferable)
Location: Hybrid (Central London office with flexible working)
Closing date: 7th September
Contact: Rosemary Pini, Allen Lane  

An opportunity to shape a better future for children across the UK.

Thrive at Five is seeking a strategic and hands-on Finance Director to join the organisation at an exciting time of growth. With programmes now live in Stoke-on-Trent, Redcar and Cleveland, and Middlesbrough—and a new site expected to launch in Scotland later this year—this is a pivotal role supporting national expansion and long-term impact.

As a national charity, Thrive at Five helps children in their early years build strong foundations for life and learning. Working in some of the UK’s most disadvantaged communities, the charity empowers parents and carers while enabling collaborative, place-based action across local systems of support. This work is already making a difference, with early progress recognised in Parliament and featured in recent government initiatives.

The Role

The Finance Director will provide strategic financial leadership across the charity, supporting its mission through robust financial management, long-term planning, and operational oversight. As a member of the Senior Leadership Team, the postholder will work closely with the CEO, trustees, and place-based programme teams to ensure the organisation remains sustainable, agile, and mission-driven.

Key responsibilities include:

• Leading financial strategy, planning, and forecasting
• Overseeing financial operations, systems, and compliance
• Managing restricted and unrestricted funds, budgets, audits, and risk
• Providing high-quality financial reporting to the Board and Finance & Risk Committee
• Supporting fundraising through effective bid modelling and financial insight
• Line-managing and developing finance team members

This is a hybrid role based in Central London (currently Victoria), with flexibility and occasional travel to programme locations.

The Person

Thrive at Five is looking for a qualified accountant (ACA, ACCA, CIMA, CIPFA) with significant experience at Finance Director or senior finance leadership level—ideally within the charity or not-for-profit sector.

The ideal candidate will bring:

• A strong understanding of charity finance, including SORP and fund accounting
• Experience of strategic financial planning and risk management
• A collaborative, solutions-focused mindset with excellent interpersonal skills
• The ability to influence at senior levels and build effective cross-functional relationships
• A commitment to Thrive at Five’s mission and values, and a willingness to roll up their sleeves in a growing, fast-paced organisation

Why Join Thrive at Five?

• Purpose-led work: Help give every child the best start in life
• Growth opportunity: Join a high-profile, ambitious charity on a national trajectory
• Flexible working: Hybrid model with supportive culture and work-life balance
• Influence and impact: Be part of a close-knit leadership team shaping strategy and systems
• Professional development: Thrive at Five supports continuous learning and personal growth

How to Apply

To apply, please send a CV and supporting statement.

For a confidential conversation about the role, please contact:
Rosemary Pini, Business Managerfrom Allen Lane

Finance Manager Job Description

Brent Mencap has been passionate about a healthier and fairer Brent since 1979. We’ve developed and run successful housing, employment, health, advice, wellbeing and self-advocacy services. During austerity and Covid we diversified, successfully taking on NHS work with people with long-term health conditions. We provide social prescribing support and health and wellbeing coaching to patients for Brent GPs. In 2024-25 we helped over 18000 people. We’re a leading partner on the Brent Health Educators Programme.

Our income has substantially  increased from £382k in 19/20 to £1.71 million in 23-24. We’ve had to adapt quickly, developing and retaining a much larger staff group, using our data better and improving our marketing.

Brent Mencap offers fantastic free creative and wellbeing activities for people with a learning disability, autism and long-term health conditions. These have flourished since Covid. People love yoga, poetry, singing, gardening, Breathe and Move, self-advocacy, campaigning, awareness raising, CREATE art activities for young people, external trips and parties. Small grants, donations and our reserves fund this while we get longer term funding. Our self-advocates want us to focus on paid employment, youth services and making Brent Council use accessible information properly.

Our current finance manager has been pivotal to Brent Mencap’s recent growth, adapting to paying more people, dealing with complicated invoices, making sure we get paid promptly, being as diligent about a project budget worth 5k as our overall budget and supportive with staff  wage queries. While there is lots of data input, reconciling, processing purchase orders, the role involves real involvement in project development, monitoring with other managers and face-to-face involvement with users and staff. It’s never boring and definitely not for the faint hearted!!

As Finance Manager for Brent Mencap, you will have a key leadership position. You will be responsible for the strategic and operational oversight of our finances, ensuring compliance with all statutory requirements while ensuring our services are sustainable through sound financial planning. You will work closely with the Executive Director and Trustee Board to provide accurate insights and projections that support long-term growth and resilience.

You will play a pivotal role in reviewing and maintaining our robust finance and administrative system and procedures, managing risks and ensuring our charity finances can support delivery of our mission. You will also contribute to the development of funding applications, tenders, and financial strategies. You will play a key role in supporting funding applications, demonstrating impact through financial reporting, and building processes that enable future growth.

This post is:

• subject to Enhanced DBS Disclosure

• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.

• Candidates must be eligible to live and work in the UK

• Please note our office base is on the first floor of a Victorian building

To be shortlisted,

· Candidates must fully complete our application form, and show clearly how their previous experience and knowledge meets all aspects of the person specification with examples given of actual actions/experience relating to the person specification. Please go to our website to complete the application by 9.00am on 28th August. We do not accept CVs

Interview details

· A 2-part Interview with senior staff will take place at Brent Mencap on Monday 8th or 15th  September 2025. Shortlisted candidates will be given a paper-based scenario to complete and print at Brent Mencap before the interview

· We anticipate the interviews will take 2.0 hours with a 15-minute break  between scenario and actual interview.

Context and Background

The NSPCC's mission is to end cruelty to children. In order to carry out its charitable work, the NSPCC relies on the fundraising support of people across the UK for 85% of its annual income. Within Fundraising, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible donor experience by building long-term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity. 

The Special Events team focuses on fundraising events as a key part of audience-led fundraising. This department is responsible for supporting volunteer committees in putting on high level fundraising events. Execution needs to be flawless. Attention to detail is paramount, as are the diplomatic skills to help volunteers achieve success. About the team and how this roles fits into the team and department

Job purpose

· To contribute to the Income Generation department’s purpose of maximising income from potential and current supporters through project managing specific events (including securing sponsorship), and providing committee support 

· To support in the delivery of the agreed departmental strategy, goals and fundraising budget

· To work effectively with other departments in Income Generation and other functions within the NSPCC to maximise income for children

· To keywork supporters and build excellent relationships with key stakeholders who take responsibility for delivering income through high level fundraising and corporate events

· To ensure our events are delivered to a consistently high standard, and bring in new, innovative ideas so we remain competitive in the sector

Key relationships - Internal

· Reports to Fundraising Manager / Head of Special Events

· Line management responsibility of one Special Events Executive

· Pro-actively works with colleagues in other NSPCC divisions to further relationships and identify and develop opportunities for growth

· Works with a range of NSPCC supporters and potential supporters and/or a range of suppliers that support fundraising relationships and activity

Key relationships - External

· Recruiting, managing and building relationships with chairs, committee members and other senior volunteers

· Procuring and managing relationships with Special Event suppliers

 Main duties and responsibilities

· To lead and scope out new events and opportunities

· To successfully manage and deliver large-scale events and special projects within the portfolio of events, overseeing all event logistics and relationship management and development of Special Events Managers when working on shared projects

· To lead on specific fundraising projects and large-scale events, and support development of Executives through your projects 

· Contribute to and deliver particular aspects of the department’s annual business plan and budget. To support project groups for the Special Events team to improve processes and identify new opportunities 

· To manage and develop relationships with senior volunteers and potential supporters through effective and regular communication

· To proactively seek out opportunities to add value to the team and wider organisation

· To develop and create engaging materials for events and stakeholders

· To act as experts in our field by offering support and expertise both internally and externally

· To work cross-departmentally to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC through streamlined processes

· To manage, negotiate and review relationships with external suppliers to ensure the most cost effective outcome

· To line manage a Special Events Executive, provide training, mentoring, coaching and development of that individual 

· To represent the NSPCC’s values in everything you do

Responsibilities for all Staff within the Income Generation Directorate

· A commitment to safeguard and promote the welfare of children and young people

· To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

· To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

· To adhere to all the NSPCC’s service standards, policies and procedures.

· To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

· To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

· To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

· To work in a manner that facilitates and encourages inclusion.

· To be pro-active in identifying ways to improve personal and team performance

· To maintain an awareness of own and others’ Health and Safety and comply with the

· NSPCC’s Health and Safety policy and procedures.

· To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Person specification

1. Extensive experience and technical knowledge of event and project management, specifically with a track record of successfully delivering and growing large scale events

2. Excellent ability to establish, develop and maintain relationships with a wide variety of stakeholders, including senior level individuals to achieve desired outcomes

3. Experience of line managing or mentoring direct reports e.g. assistants or interns. Proven ability to develop individuals, team building skills, working well with others as part of a team, giving support and recognising expertise in others

4. Well-developed organisational skills with experience in planning, monitoring, implementing and leading major projects to agreed deadlines, with the ability to organise and plan own work and the work of others to deliver objectives on time

5. Excellent ability to successfully negotiate with others 

6. Excellent communication skills to present information in a clear, persuasive and inspiring way for a range of audiences 

7. Well-developed ability to take ownership of budgets and a proven track record of meeting income targets and keeping within financial limits

8. Proven track record of applying creativity/innovation to events to achieve desired outcomes and/or significantly grow event income

9. Experience of success in a customer focussed environment, such as fundraising, sales or marketing

10. Experience of using Windows-based software packages, including word processing, spread sheets, electronic mail and the internet

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Job Description

Brent Mencap has been passionate about a healthier and fairer Brent since 1979. We’ve developed and run successful housing, employment, health, advice, wellbeing and self-advocacy services. During austerity and Covid we diversified, successfully taking on NHS work with people with long-term health conditions. We provide social prescribing support and health and wellbeing coaching to patients for Brent GPs. In 2024-5 we helped over 18000 people. We’re a leading partner on the Brent Health Educators Programme. Recently we’ve focused on developing and retaining a much larger staff group, using our data better and improving our marketing.

Brent Mencap offers fantastic free creative and wellbeing activities for people with a learning disability, autism and long-term health conditions. These have flourished since Covid. People love yoga, poetry, singing, gardening, Breathe and Move, self-advocacy, campaigning, awareness raising, CREATE art activities for young people, external trips and parties. Small grants, donations and our reserves fund this while we get longer term funding. Our self-advocates want us to focus on paid employment, youth services and making Brent Council use accessible information properly. People with a learning disability, neurodiversity and their family carers are inclusively supported by social prescribers for advice and by health educators/coaches for health-related matters if needed.

Our current Executive Director, who has led Brent Mencap so well for 25 years wants to retire. The successful candidate will build on Brent Mencap’s history, current success and potential so our long-term passion for a healthier and fairer Brent can evolve and improve the lives of Brent People. Are you the amazing successor to lead and inspire our talented, committed team?

We are looking for someone who  

· Has the relevant voluntary sector experience, vision, determination and leadership skills

· Is committed to developing and supporting our diverse staff group

· Can see the bigger picture but also focuses on the important details

· Supports our ethos of person-centred service delivery and activities

· Can communicate well with users, partners, staff, trustees and funders

· Enjoys influencing and raising awareness

· Is entrepreneurial, savvy, confident and can maintain our current  financial stability and diversify our income streams

· Understands the lived experience of disability, long term health conditions and inequality  and wants to improve their lives

· Understands the importance of marketing and data to challenge inequality, promote positive change and attract new funds.

· Can prioritise reviewing and improving our data collection

· Can develop funding project plans that includes staffing for enhanced  wellbeing and creative activities, for  young people, employment  related support and other identified needs

In addition, they will have to:

· Work with the Board of Trustees and staff to develop our vision, implement strategic plans and  deliver agreed objectives

· Be able to ensure all aspects of our work are done safely, legally, in line with our articles/constitution  and able to assess risks and mitigate them

· Be responsible for staff development, management and all aspects of the administration of the organisation

· Be an ambassador for Brent Mencap, meeting and working with leaders with statutory and voluntary sector, Royal Mencap and local Mencaps

· Represent the lived experiences and voices of people with learning disabilities, neurodivergence, long term conditions and their families who inform our work and the work of others in Brent

· Work late occasionally, attend evening events, meetings and occasional weekends and undertake any other necessary tasks as required to ensure Brent Mencap functions safely.

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. This job description will be subjected to review with the post holder, from time to time to ensure it accurately reflects the duties and range of the post.

This post is:

• subject to Enhanced DBS Disclosure

• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.

• Candidates must be eligible to live and work in the UK

• Please note: Our office base is on the first floor of a Victorian building with steep stairs.

To be shortlisted,

· Candidates must fully complete our application form, and show clearly how their previous experience and knowledge meets all aspects of the person specification with examples given of actual actions/experience relating to the person specification. Please go to our website to complete the application by 9.00am on 28th August. We do not accept CVs

· Be prepared to visit Brent Mencap so key staff and self-advocates can meet them informally before the interview day  or have a 60–90-minute Teams meeting with them. To arrange a face-to-face or Teams  meet up on a Wednesday only  please contact our office manager Simon via the website.

Interview details

· A 4-part Interview with senior staff, self-advocates, operational managers and trustees, will take place at Brent Mencap on Friday 5th or 12th September 2025. Shortlisted candidates will be given a paper-based scenario to complete and send to us on the Thursday before the interview

· We anticipate the full interviews will take 2.5 hours with a 30-minute break at some point.