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Top job
Clergy Support Trust, Remote
£37,500 - £40,000 per year
An exciting time to join our expanding Visiting Caseworker Service. Seeking two new colleagues to join our team covering the UK and Ireland.
Posted 2 days ago
Top job
SafeLives, Remote
£38,145.17 – £39,632.84
We seek a Practice Consultant to play a strong role in delivering the provision of high-quality support to keep people safe sooner.
Posted 1 day ago
Closing in 4 days
The European Union Youth Orchestra (EUYO), Remote
€60,000 per year dependant on experience
Posted 3 weeks ago
Churches Conservation Trust, Remote
£35,000 - £40,000 per year per annum, depending on skills and experience, plus pension and benefits
We are looking for a conservationist to join us and play a key role in the care and conservation of our collection of historic buildings.
Posted today
Fawcett Society, Remote
£32,000 per year
Join Fawcett Society as Membership Lead. Drive membership growth and engagement to advance gender equality. Hybrid with remote flexibility.
Posted 1 day ago
Closing in 5 days
The Prince's Trust, Belfast, Belfast (Hybrid)
£27,100.00 to £32,000.00 dependent on your skills, knowledge and experience
Posted 1 week ago
Page 1 of 2
£37,500 - £40,000 per year
Job description

This is a very exciting time to join our expanding Visiting Caseworker Service. We are seeking two new colleagues, who will join our current team of two caseworkers covering the UK and Ireland.  These newly created positions will be regionally based, one covering South West England & South Wales, and the other North West England & North Wales (with other travel across the UK on occasion).

Visiting Caseworkers each deal with an approximate caseload of 70-100 cases / visits per year.  Central to the role will be supporting and advocating on behalf of vulnerable applicants, or those who are living in particularly complex or challenging situations. The job will be wide-ranging and include elements of advocacy, support, income maximisation, mediation, partnership working and processing our own grants where appropriate, with the overall aim to reach long-term sustainable solutions for Anglican clergy households.

Working closely with the Visiting Caseworker Manager and the wider Charitable Services team, key responsibilities will include:

Receive referrals from applicants via the Grants & Services team, for potential casework and home visits

  • Assess and prioritise urgent cases on a weekly basis.

Conduct home visit (or online meeting)

  • Provide thorough assessment of current situation, taking into consideration time available and wellbeing of the applicant.
  • Conduct general income maximisation check (welfare benefits, grants check etc), where necessary.
  • Identify, discuss and escalate (to Designated Safeguarding Officer) any safeguarding concerns within the household.
  • Gather information in order to create individualised action plans with the primary contact and other household members. 
    • Assess and prioritise urgent actions during the meeting.

Develop an action plan 

  • Complete a written summary of the meeting and draft an action plan for possible areas of help and support with allocated responsibilities and agreed timelines.
  • Prioritise urgent actions and agree responsibility for each action with applicant.
  • Liaise with other agencies (e.g., DWP, Social Services, NHS, other charities, voluntary organisations, occupational benevolent funds, Dioceses, CofE Pensions Board etc.) where necessary.
  • Refer to our own partnership support services if appropriate for help and support.
  • Research and identify any local organisations for longer-term support.
  • Consider and recommend most appropriate grant support through our own internal grants programme.
  • Advocate on behalf of the applicant (e.g., complete internal and external applications, liaise with other external agencies, members of the Church where necessary). 
  • Act as third party for complaints, mediation or appeal hearings with applicants, either in person, online, or helping prepare a written submission.
  • Keep accurate and objective notes and communications within our CRM system and ensure this is kept up to date on a daily basis.


  • Manage and update action plans, while keeping in contact with applicant on a regular basis.
  • Encourage and empower applicants to complete their actions and know when to step in, as and when necessary.
  • Only in exceptional circumstances, consider a further home visit, if deemed appropriate

Other reasonable duties and projects commensurate with the post

  • Support and work closely with other VC colleagues sharing areas of expertise.
  • In particularly busy times, act as an overflow for grant applications, to support colleagues in the Charitable Services Team.

These additional roles offer a unique opportunity for dynamic, solution-focused, empathetic, casework professionals, in a small, dynamic-charity, ready to embark on its next three-year strategy (2025-28).

To be considered for this position with great scope for growth and development potential, applicants should demonstrate:

  • Significant experience of working within a charity / not-for-profit or grant making trust, supporting individuals and families with complex health and care needs, elderly, or vulnerable applicants, face-to-face, online and over the phone.
  • Significant knowledge and experience in at least two of the following areas:
    • Welfare benefits and submitting appeals or complaints.
    • Mental health support
    • SEN education advice including SEN support, EHCPs and SENDIST tribunals.
    • Local authority and other statutory support such as Social Service Assessments and services, complaints, DFG entitlements.
    • NHS services, continuing health care either for children or adults.
  • Experience of working alongside and liaising with external agencies and organisations
  • Excellent problem solving, prioritisation and influencing skills with a belief of empowering individuals
  • Experience and knowledge of safeguarding, knowing when to escalate concerns.
  • Excellent written and verbal communication skills and high levels of attention to detail
  • Willingness to work alone, with the support of line manager, and colleagues in the Charitable Services team.

If you are looking for an environment where you will be nurtured through our strong commitment to staff development (alongside an excellent package of benefits including generous annual leave including your birthday off), then we’d love to hear from you. 

For this role, the post holder will be home-based, visiting households within a dedicated region, and on occasion, across the UK (travel expenses covered).  Applicants should be car owners (with a full, clean driving licence and business use insurance cover) and/or located within easy reach of a main line railway station.  Use of a dedicated home office will also be required.

Some travel to our London office will be required, in line with business need; this is likely to involve up to 20 office visits per annum (reasonable expenses covered), details of which will be discussed with candidates at interview. 

Application resources
Posted by
Clergy Support Trust View profile Company size Size: 6 - 10
Posted on: 15 July 2024
Closing date: 05 August 2024 at 12:00
Tags: Christian,Faith-Based,Wellbeing,Grants,Social / Support Work

The client requests no contact from agencies or media sales.