Head of trusts jobs in camberwell, greater london

Job Title: Resident Liaison Officer
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £36,790 per annum
Contract: Permanent

Are you passionate about making a real difference in people’s lives? Do you believe that residents should be at the heart of everything we do, and that everyone deserves a safe, warm, and well-maintained home? If so, we want you to join our team as a Resident Liaison Officer at ISHA.

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is empathetic, proactive, and genuinely passionate about supporting communities.
• Has experience in customer service, housing, or community engagement.
• Can manage multiple tasks effectively while maintaining a resident-first approach.
• Thrives in a collaborative, people-focused environment.

This is a fantastic opportunity for the right person to join our small, but supportive, team that makes up one element of the wider Housing and Neighbourhoods directorate.

As a Resident Liaison Officer, you will be the vital link between ISHA and the people we serve. Your role will be to build strong relationships with residents and leaseholders, ensuring they are informed, engaged, and supported through any housing-related matters, including repairs, refurbishments, and community initiatives. It’s important to us that you’re someone who keeps residents, and their homes, at the heart of your work.

This role will suit you if you have an eye for detail, a head for problem-solving, and ideally, a sense of humour — because that always goes a long way when we’re having a hard day, which is inevitable. 

Some key responsibilities include:

• Talking with residents and leaseholders, addressing queries, concerns, and feedback with empathy and professionalism.
• Communicate clearly and effectively about ongoing works, projects, and changes affecting residents.
• Work closely with contractors, and Housing and Neighbourhood colleagues to ensure minimal disruption to residents’ daily lives.
• Attend resident engagement activities, ensuring their voices are heard and valued.
• Advocate for residents' needs, helping to shape our services with their best interests in mind.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do submit an application.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline: 09:00 30 May 2025
Interview: 16 June 2025 in person at 102 Blackstock Road

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Interested?

Please click the apply button. You will then be redirected to our website where you can find out more information and complete your application.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

Please apply with your CV and a covering letter telling us: -

(a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) About one challenge (ideally work related) that you have had, how you managed it, and what did you learn?
(c) What you enjoy most about working in income related environment or where you have delivered excellent customer service.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e) Anything else you want us to know about you.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

No agencies please

About Us

King’s Global Health Partnerships works with health facilities, academic institutions and governments to strengthen health systems and improve the quality of care in five countries: Somaliland, Sierra Leone, the Democratic Republic of Congo, Zambia and The Gambia. We bring together health, academic and international development expertise from King’s College London, the UK’s National Health Service (NHS) and our international partners to:

• Educate, train and support healthcare workers
• Strengthen healthcare and training institutions
• Enhance national health policies and systems

We connect UK and African health professionals, providing training, mentoring and hands-on support; and undertake collaborative research to inform policy and practice. We also support our partners by providing access to funding, networks and development opportunities. Through these long-term partnerships and our global volunteering scheme we promote skills and knowledge exchange, and mutual learning that contribute to building a stronger health workforce and improved quality of healthcare both internationally and in the UK.

Our partnership in Somaliland is over twenty years old and over that time we have built a track record in health workforce development.  With a focus on Maternal and Child health we have supported our partners in Somaliland to strengthen pre-service education and training for the next generation of doctors, nurses and midwives. 

Our partnership in Zambia is six years old. King’s Global Health Partnerships (KGHP) initiated a long-term partnership with Arthur Davison Children’s Hospital and Ndola Teaching hospital, in Ndola province, Zambia. Work in Zambia has focused on maternal and newborn health, breast cancer surgery, antimicrobial stewardship and health worker wellbeing.

KGHP is based within the School of Life Course & Population Sciences. The School of Life Course & Population Sciences is one of five Schools that make up the Faculty of Life Sciences & Medicine at King’s College London. The School unites experts across 5 departments, Women and Children’s health, Nutritional Sciences, Population Health Sciences, Ophthalmology and Twins & Genetic Epidemiology, overall covering the complexities of life course health & disease from individual cells molecular genetics to whole population level.

Our research links the causes of common health problems to life’s landmark stages, treating life, disease and healthcare as a continuum. We are interdisciplinary by nature and hugely successful: 91 per cent of our research submitted to the Subjects Allied to Medicine (Pharmacy, Nutritional Sciences and Women's Health cluster) for REF was rated as world-leading or internationally excellent. We use this expertise to teach the next generation of health professionals and research scientists. Based across King’s Guy’s, St Thomas’, Waterloo and Denmark Hill campuses, our academic programme of research, teaching and clinical practice is embedded across all SLCPS departments.

About the role

We are looking for a Programme Manager to lead on the management of our current programme activities in Somaliland and Zambia. The role will lead on the management of various grants/ projects within our Somaliland and Zambia partnerships as well as strengthening our partnership approaches in these two countries. The role will be responsible for project closeout, startup of new projects secured as well as developing new funding proposals to support the aims as set out in our partnership and organisational strategies. 

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. BSc or MSc in Global Health or International Relations or aligned subject
2. Relevant experience managing multiple projects (including large and complex grants/contracts) throughout the full project cycle, preferably projects delivered by consortiums
3. Relevant experience working collaboratively with partner organisations in low resource settings
4. Financial management and budgeting experience for complex multi-year, multi-partner projects
5. Experience of developing MEL strategies for large and complex programmes, including developing indicators, theories of change, learning processes
6. Experience coordinating and managing the development of successful funding proposals including institutional donors such as FCDO and the DHSC
7. Significant experience in donor compliance and relationship management, preferably including trusts and foundations and institutional donors
8. Committed to equality, diversity and inclusion, actively addressing areas of potential bias

Desirable criteria

1. Knowledge/expertise of global health, health systems strengthening, or health workforce
2. Exceptional planning, organisation and execution skills
3. Strong communication skills: written and verbal
4. Experience of managing and developing staff from different backgrounds
5. Strong IT skills including Excel, Word, Outlook, PowerPoint and databases

About us 

CASPA encourages autistic pride and supports autistic individuals to have fun, learn life skills, and make safe and inclusive community connections. 

Our vision is to build a society in which autistic individuals feel understood and empowered to be their full self and live their best life. Our values are: 

Acceptance – We are inclusive and celebrate our differences. 

Support – We are supportive, caring and kind. 

Community – We connect people and build community. 

Trust – We earn trust and create safety. 

Communication – We listen to others and communicate honestly. 

We are excited to announce that in September we are opening two new clubs in Bromley borough (location to be confirmed).  One club will be for Juniors (4-8 years) and one club for Seniors (12-16 years).  We are seeking a Programme Delivery Manager to manage these new clubs.

About the role

Working with the Head of Programmes and Services to design and implement CASPA’s service delivery programmes in line with CASPA’s charitable objectives and strategic aims.

A Programme Delivery Manager (PDM) is responsible for managing supervisors, support workers and volunteers. PDMs ensure members’ developmental needs are central to all activity planning and delivery and are responsible for building and managing community partnerships. Key responsibilities include: 

• Designing, planning and implementing programmes in line with our strategic aims.

• Manage and track programme and activity budgets, ensuring value for money and efficient allocation of funds.

• Champion member engagement and work with staff to identify needs in our programme and service portfolio.

• Safeguarding responsibilities including first point of contact as required, managing safeguarding records and provide safeguarding guidance to staff and volunteers.

 Salary Band: £ 12,958.40 - £13,293.28 per annum 
Contract Type: 1-year fixed term 

Working Pattern: 14 hours per week. Weekday(s) late afternoons and evenings.  School holidays mornings and afternoons. Weekend trips. 

Location: Bromley based location 

Potential attendance may be required at events and meetings outside regular working hours on an ad hoc basis. 

About you 
You are creative and adaptable with strong problem-solving skills. You are self-motivated, able to take initiative and have good interpersonal skills.  You will have experience of working with young people, particularly those who are vulnerable, challenging, or have special needs. 

You are also someone who shares our way of working: 

Committed – We are committed to CASPA’s mission and our work. 

Learning – We share knowledge, learn from others to grow our skills, and support others to grow. 

Proactive – We take action, problem solve and “muck in” where needed. 

Organised – We plan and manage our time, tasks and responsibilities. 

Optimistic – We think positively, encourage fun, and promote autistic Pride. 

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. 

We are keen to attract those with lived experience of autism. We encourage applications from individuals of all backgrounds, including ethnicity, religion, gender identity, sexual orientation, age and disability. 

How to apply  

If you are keen to join us at CASPA and believe you have what it takes to be a Programme Delivery Manager, please read through the relevant Job Description carefully.

This will give you more information about what is required for the different roles. It also includes a person specification.

Please apply with:

• your CV (no more than 2 pages) and; 

• a Supporting Statement (for example a one page cover letter or a 2-minute video). This should include: 

• your motivation for the role

• your motivation for working for us 

• your key skills/experience in relation to the Person Specification. 

(Please note that generic cover letters will not be accepted). 

You will also need to complete our application form which is on our CASPA website.
 
 The safety and welfare of our members is paramount, and all these posts will be subject to satisfactory reference and a full DBS check. We may close our recruitment campaign early based on application suitability and encourage you to apply as soon as possible. 

If you do not want CASPA to retain your CV and personal information after the recruitment campaign closes, please let us know when you apply. 

The Executive Assistant will manage the CEO's diary, emails, coordinate meetings, handle key communications, and lead the CEO's office. The Executive Assistant will also support the CEO in strategic planning and liaise with stakeholders on the CEO's behalf.

Experience:

• Thrives in a fast-paced environment: Colleagues can be surprised by the fast pace we operate at. The Difference is an agile organisation and the candidate will need to adapt quickly to shifting priorities on a frequent basis.
• Works with high autonomy: Staff who thrive at The Difference have a demonstrated ability to take full ownership of tasks, proactively anticipate challenges and take initiative without constant direction to ensure seamless support and operational success.
• Ability to take ownership over self-development: This role promises insight into how a start up organisation grows and is run, with opportunity for the candidate to grow in areas of interest.
• Strong communicator: A clear communication style which is concise and effective - both verbally & written - as well as strong interpersonal skills.
• Stakeholder management: Evidence of having established, developed and managed effective relationships with a range of senior stakeholders.
• Organisation & project management: A track record of coordinating projects to tight timelines and a high standard, communicating proactively if timelines need to shift; as well as sharp attention to detail and thorough approach to organisation and project management.
• Agility in problem-solving: Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and rapidly diagnosing any need to reprioritise and change course; ability to think creatively/laterally and strategically to find the most effective solution.
• Values: A career or personal experience which evidences shared values with The Difference (see above) and a person

Contract: Permanent 

Salary: £38,613- £41,852 p.a. (Inc London Weighting) 

Hours of work: Full time/35 hours per week 

Location: London Office/ Hybrid 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

Who we are 

CAFOD is a leading international development agency in England & Wales and is a member of the Disasters Emergency Committee (DEC). 

CAFOD is part of one of the world’s largest aid networks (Caritas Internationalis) which has a presence in 193 countries and is the official aid agency of the Catholic Church in England and Wales. We work through Catholic and secular organisations to reach people of all faiths and none, and in places that others can’t. 

About the role 

This is the perfect role for a press officer with great news judgement, who is proactive about hunting out media opportunities, and tenacious about seeing ideas through until coverage appears.

You’ll be comfortable pitching to a range of producers, journalists and editors, will have a sense of what makes a good broadcast spokesperson, and be confident helping colleagues to prepare for media opportunities. International development experience is not essential, but you’ll be able to show a strong interest in our work and be passionate about helping deliver our mission. 

We are looking for a creative go-getter with lots of ideas about how to secure media coverage for our work. You should be able to write well and build relationships with a wide range of people around the world. In return, you’ll be given room to flourish and supported to raise the profile of CAFOD, and will also have the chance to work on humanitarian appeals launched by the Disasters Emergency Committee.

Essential criteria for the role will include:  

• Experience of securing media and PR coverage 

• Experience working with digital teams, to ensure a “digital first” approach to media

• Experience turning complicated issues into newsworthy stories

• Experience coming up with your own ideas to generate media coverage 

• Experience creating captivating and inspiring content 

• A passion for international development and the values of CAFOD 

Safeguarding 

All CAFOD staff share the responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Why Choose CAFOD?  

 At CAFOD we value our employees and are committed to offering a healthy work–life balance and promoting the well-being of our employees.  

Hybrid working with at least 40% of your time in the London Office.  

As well as the exciting opportunities this role presents, we also offer great benefits, some of which are below.  

• Generous annual leave package & annual leave purchase scheme  

• Enhanced Pension (6% - 17.5% contribution)  

• Cycle to work scheme and season ticket loan  

• Enhanced Maternity, paternity and adoption pay  

• Enhanced Sick pay & income protection  

• Life Assurance 

• Employee Assistance Programme  

 We offer all our employees learning and development opportunities, we provide training, coaching and mentoring to support your development in various aspects of our work.  

CAFOD is committed to being an anti-racist organisation and we are keen to increase the diversity of our teams. We are particularly keen to seek out applications from people of Black, Asian and Minority Ethnic backgrounds.  

There's room for everyone: Catholics and non-Catholics; people of all faiths and none. We employ people of all ages and ethnicities in all corners of the world. The result? A friendly and open-minded organisation.  

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.   

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.  

Please click here for a full list of CAFOD’s Staff Benefits 

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

Programmes Lead (Maternity Cover)

Salary: £31,625 - £34,106 pro-rata (depending on experience)

Contract: 12 months fixed-term contract (Maternity Cover- might be potentially extended)

Start Date: Date to be agreed (potentially July)

Location: This is currently a blended-working role with two in-office days (Tuesday-Thursday) during term time and the flexibility to work from home during school holidays. Occasional travel to schools and events will be required. 

We are currently based at Resource for London near Holloway Road station, however, our office will be moving to another location in London in the coming months. 

Working Pattern: 37.5 hours per week. Our core hours are 09:30 - 16:00 from Monday to Friday. 

Benefits of working for Challenge Partners

• Work-life balance

• Annual leave

• Employer pension contributions

• Health and wellbeing support

• Training and development

• Family-friendly policies

• Connection and celebration

About the role

The Programmes Lead will play a key role in leading and implementing the delivery of a range of programmes which at present includes Growing the Top, the SEND Developmental Peer Review and the Trust Leaders’ Network (subject to change based on organisational need). 

Established in 2011, Challenge Partners is a well-respected nationwide network of practitioners who engage in hard-edged collaboration and mutual accountability to ensure every school community can benefit from the combined wisdom of the education system. 

The Programmes Lead will build and manage relationships with a wide range of stakeholders and hold responsibility for the quality and consistency of school leaders’ experience of the programmes. They will work closely with the Programmes Manager and Partnership Coordinators to ensure excellent delivery.

Key Responsibilities

Reporting to the Programmes Manager the Programme Lead will have the following key areas of responsibility and will be expected to undertake other responsibilities commensurate with the role as requested:

Programme Delivery and Development

• Lead on the operational delivery of programmes: Growing the Top, the SEND Developmental Peer Review and the Trust Leaders’ Network

• Manage key stakeholder relationships with programme participants and facilitators

• Manage correspondence involved in programme delivery, including responding to daily queries and setting up automated processes

• Monitor visit day/event quality and delivery, including dealing with and escalating issues to ensure positive solutions are reached

• Monitor risks and mitigate/escalate as appropriate

• Monitor programme spending and signing off invoices within agreed budgets, as directed by the Programmes Manager

• Work with the Programmes Manager on the development of strategies to support efficiency and scale the delivery of programmes, including and not limited to the engagement of new technologies, processes and ways of working

• Lead on the implementation of new strategies for delivery in your areas of responsibility with Partnership Coordinators

Data Management and Systems 

• Ensure programme data is accurately recorded on Salesforce (our CRM system) and work closely with the digital team to improve systems and processes

• Responsibility for ongoing monitoring of programme delivery feedback data to ensure quality and oversee escalation of issues if/when they arise

Event Planning and Organisation

• Lead on the planning, logistics and delivery of in-person and virtual programme events, working closely with the Programmes Manager and Executive Sponsors to agree event design

• Liaise with speakers, venues and suppliers to ensure high quality delivery of events

• Coordinate the team effectively to ensure excellent event delivery

• Work closely with the marketing team to create a social media plan to showcase programme events 

Matrix Management

At Challenge Partners, we work in a matrix structure which means that individuals collaborate across different work streams and are, at times, task managed by colleagues who are not their direct line manager

• Provide consistent and high quality task management to all Partnership Coordinators involved in the delivery of these programmes

• Collaborate effectively with other task managers, line managers and teams to support Partnership Coordinators to provide excellent delivery across all Challenge Partners activities and meet key organisational priorities

Person Specification

Specific skills and attitudes we are looking for in an applicant are as follows:

• As one of our cadre of leads, you will be a role model for our values at all times and a cultural lead within the team.

• Strong project management and organisational skills (a ‘completer-finisher’).

• Ability to prioritise effectively to meet competing demands and work under pressure, through excellent organisation and time management.

• Outstanding attention to detail, and pride in your work.

• Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately, building rapport with those at varying levels of seniority.

• Positivity, optimism and agility - we are a small organisation and all staff are expected to contribute across the organisation (and sometimes beyond their specific job role) to ensure our success and sustainability. 

• High computer literacy - confidence and competence in using GSuite, Microsoft programmes and Salesforce (or similar CRM system) would be an advantage

• A willingness to learn and give and receive feedback

• A passion for education, and a desire to make a difference

How to apply

Please submit your application on BeApplied by 10am on Thursday 22nd May 2025. You will be asked to upload your CV and answer five competency and scenario-based application questions.

• First round of interviews (remote)- 29th & 30th May 2025

• Second round of interviews (face-to-face)- 10th June 2025

A note on AI 

At Challenge Partners, we are committed to a fair and inclusive recruitment process. We don’t use Artificial Intelligence (AI) for recruitment - applications are reviewed by members of the team and we use blind shortlisting to mitigate potential bias and ensure all candidates are considered on merit.

Whilst we recognise that AI can be a useful tool for tasks like proofreading, we encourage you to share genuine examples from your own experience so we can better understand your unique skills and perspective. Authenticity is important to us and we want to hear your voice throughout the application process.

DEI Statement

Challenge Partners is committed to further enhancing diversity, equity and inclusion within our team and we welcome applications from all suitably qualified persons regardless of their race, gender, sex, disability, religion/belief, sexual orientation or age. 

Safeguarding Statement

Challenge Partners is committed to safeguarding and promoting the welfare of children, beneficiaries and staff. We expect all employees, consultants and volunteers to share this commitment. All offers of employment or contracts with us are subject to a satisfactory DBS check and references. 

No agencies please.

Media & Celebrity Assistant

Contract type: Permanent, Full Time, 35 hours per week

Location: London, UK subject to the right to work. 

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.  

Salary: £27,999 - £29,470 per year with excellent benefits 

About WaterAid 

Want to use your skills in communications to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere? 

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. 

Join WaterAid as Media & Celebrity Assistant to change usual for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team 

The WaterAid Media and Celebrity team is fast paced and dynamic, working on a multitude of exciting projects.. No two days are the same and we need a proactive and efficient Media and Celebrity Team Assistant to support with the smooth running of the team. The team works creatively to spread awareness of WaterAid and our work through UK and global news and PR coverage and engaging and working with our celebrity supporters cross-platform and function.  

About the Role 

In this role you will undertake a wide range of tasks from keeping our media admin running; ensuring our planning and monitoring tools up to date; supporting with team meetings and events; helping the team with overseas travel plans; liaising with celebrity agents and keeping up-to-date with what’s new in showbiz; managing our Media BlueSky; writing press releases for key campaigns. A passion for communications, ability to juggle multiple projects and excellent communication skills are essential. The role is hugely valued by the team and wider WaterAid teams and an excellent entry level role into communications in the charity sector working on some of the most urgent and important issues of our time.  This is a perfect development role to obtain key skills in media, communications and celebrity and influencer engagement, supporting the team to deliver wide portfolio of creative and highly visible projects for WaterAid to drive our fundraising, brand and advocacy objectives.

In this role, you will help the team to deliver key media moments as well as supporting on engaging our celebrity supporters with our work.  You will keep the team running smoothly by ensuring our processes and systems are running effectively and are up to date.   

You’ll also:  

• Maintain and update contact and pitch lists for journalists
• Using our media monitoring system, produce monthly, quarterly and year-end reports
• Compile a daily summary of news coverage for the wider organisation.
• Monitor and assist in use of the WaterAid BlueSky account 
• General support on key media moments, including background research, writing press releases, assisting with planning and logistics at events and stunts, media outreach. 
• Complete background and ethical checks on talent as per WaterAid’s policy and internal processes 
• Research and compile talent lists for activations and campaigns as required 
• Assist the Talent team with their activations with celebrities and content creators

Requirements

To be successful, you’ll need:  

• Calm, approachable and open disposition. 
• Proven experience of working in an administrative capacity preferably in a busy office environment.
• An interest in digital, social and traditional media, awareness of trends
• Excellent time management. Ability to organise and prioritise a busy workload and work to tight or conflicting deadlines. 
• Good communication and listening skills, the ability to network and form effective relationships with a variety of internal and external colleagues and stakeholders. 
• Excellent IT skills and knowledge of Microsoft Outlook, Word, Excel and PowerPoint is essential 
• Commitment to WaterAid’s values and a working style that reflects these. 

Although not essential, we also prefer you to have: 

• Experience and good understanding of social media
• Interest in international issues including development, rights or humanitarian.

Closing Date: Applications will close 12:00 UK Time on 27 May 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: Click ‘Apply’ to upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening:

To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Salary:  £30,880 to £35,907 per annum (plus £3,000 London Allowance if applicable)

Working pattern: Hybrid – at least 2 days per week in our Vauxhall office

Contract: Permanent

Hours: Full time (35 hours)

Are you a tenacious, determined and creative go-getter, with experience in securing impactful partnerships, and a passion for supporting mental health and wellbeing?

The Partnerships team at Rethink Mental Illness and Mental Health UK are continuing our exciting, bold, new era by recruiting a New Partnerships Manager to join our passionate colleagues and our vision to create ambitious, purpose-led partnerships that raise vital funds and deliver transformational impact for people experiencing mental health challenges.

About the role

With a brand-new Partnerships strategy recently launched, you’ll be working closely with our New Partnerships Lead and the whole team to drive forward our new business activity. You’ll play a critical role in unlocking new income opportunities for the whole team to pursue, as well as creating and pursuing your own pipeline to secure mid and high value partnerships with first class stewardship, communication and engagement, consistently showing perseverance, resilience and innovation in the face of any opportunity and challenge.

About you

With experience in charitable corporate partnerships or relevant, transferable experience from other roles or sectors, the successful candidate will have a demonstrable track record of identifying, cultivating and securing significant five or six figure multi-faceted partnerships, ideally spanning different types of activities and income-generating mechanisms/components.

About the Fundraising department

The Fundraising department is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams across Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts and Grants, and Partnerships.

The Partnerships team has a strong track record delivering notable charity partnerships, such as our multi-year Lloyds Banking Group partnership which successfully raised £16m; our two-year partnership with Bank of America, which saw over $1.2m raised through the dedication of employees; our ongoing partnership with Dune, whose workforce gets involved to support our cause; and more.

Sitting within the External Affairs directorate, we work across both Mental Health UK and Rethink Mental Illness enabling us to harness the collective power of both organisations and deliver nearly £7million to support their work.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

About the Role

As Programme and Innovation Manager (all genders), you’ll play a pivotal role in designing and delivering an exceptional incubator experience for our startups. From refining the curriculum to coordinating mentors, events, and workshops, you’ll ensure that every founder receives the guidance, support, and connections they need to succeed. This is a unique opportunity to work with some of the most innovative food-tech startups globally—at the intersection of sustainability, entrepreneurship, and impact.

Job Details

Role: Permanent, Full-time 
Hours: 40 / week 
Location: Berlin or Remote (ideally within Germany, Poland, Netherlands, UK, South Africa or Czechia)
Reports to: Head of ProVeg Incubator

Responsibilities

• Programme Leadership: You will own and continuously evolve the structure, content, and delivery of the Incubator programme.
• Curriculum Development: You will curate and coordinate a world-class curriculum, including workshops, expert talks, and networking events.
• Startup Support: You will work hands-on with leading startups in the food tech space, coaching and supporting them during and after the programme on strategy, fundraising, and go-to-market topics.
• Impact & Knowledge Management: You will build and manage knowledge-sharing systems, KPIs, and programme impact tracking.
• Community Building: You will expand our global mentor network and stakeholder community.
• Startup Selection: You will contribute to the selection process of startups in close collaboration with the team.
• Trend Monitoring: You will stay ahead of trends in food innovation and identify high-potential startup teams early.
• Budget Management: You will manage the programme budget and ensure effective resource allocation.
• Representation: You will represent the Incubator at industry events and within the broader startup ecosystem.

Qualifications

• You hold a degree in Business, Economics, Innovation, Food Tech, or Biotechnology - or bring equivalent hands-on experience.
• You have 1-2+ years of experience in programme or project management, ideally within a startup incubator, accelerator, or entrepreneurship support organisation.
• You have a strong understanding of the startup ecosystem and the food innovation landscape.
• You bring excellent organisational and communication skills and thrive in fast-paced environments.
• You have an entrepreneurial spirit and a proactive, solutions-focused mindset.
• You have experience coaching or working with early-stage startups.
• You are passionate about sustainable food systems and supporting mission-driven founders.
• You are outgoing and confident and enjoy networking and representing the Incubator and ProVeg with professionalism.
• You are driven by a passion for entrepreneurship and food innovation and want to help startups succeed and build a more sustainable food system.
• You work proactively and think creatively to generate original and relevant ideas to continuously improve the incubation and acceleration programme.

Benefits of working with us

• The opportunity to work closely with groundbreaking startups from all over the world that are building the future of our food system 
• Build a strong foundation for a career in one of the most exciting areas of innovation and impact.
• A mission-driven team and work culture that values impact, autonomy, and creativity.
• Strong organisational focus on personal development and designated training budget with plenty of room for initiative, independence and responsibility
• Flexible, trust-based working arrangements and home office arrangements
• A supportive, open and diverse work environment

When?

Application deadline: 15.05.2025
Start: Ideally 15.06.2025 or 01.07.2025

At ISHA, we are looking for a dedicated and enthusiastic individual to join our team as a Benefits & Financial Inclusions Officer in the Income Team. This is an exciting opportunity for an experienced individual to be part of a thriving organisation, where you'll be at the heart of delivering outstanding service and making a real difference in the lives of our residents.

Job Title: Benefits & Financial Inclusions Officer
Hours: 28 hours a week
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £29,985 pro rata (£37,481 full time equivalent) and is for 28 hours per week
Contract: Permanent

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Within the role of Benefits & Financial Inclusion Officer you will be expected to:

• Achieve income maximisation including the completion of welfare benefits applications.
• Provide support and advice on money management signposting to specialist agencies when necessary.
• Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts.
• Complete welfare benefits mandatory reconsiderations and appeals.
• Advice concerning Universal Credit.
• Casework support with ongoing queries.
• Work collaboratively with both internal and external departments and partner agencies.

We are looking for someone who has a passion for delivering excellent support to residents, always striving to go above and beyond for our residents and can demonstrate strong problem-solving skills and thrives in a team-oriented, collaborative setting.

You

You will need to have a passion for our belief that everyone is entitled to a quality, affordable safe home. You will need to be highly committed and motivated to contribute to our mission to be viewed as a brilliant housing association by our residents, stakeholders and staff.

You will work closely with our housing teams to ensure our services are delivered to the highest standards and help our residents to sustain their tenancy.

This role will play a key role in enhancing our customer journey, offering creative solutions and driving continuous improvement.

If you're a proactive, detail-oriented individual with a commitment to providing outstanding service, we’d love to hear from you! Grow your skills, take on new challenges, and be part of a supportive team at ISHA.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

If this sounds exciting, we want you on our team. Please do apply.

Deadline: 9:00am Monday 26 May 2025
Interview: Wednesday 11 June 2025 in person at 102 Blackstock Road

Interested?

Please click the apply button. You will then be redirected to our website where you can find out more information and complete your application.

Once you have landed on our website, you will need to do the following in order to apply for this role:

Application Process

Please apply with your CV and a covering letter telling us: -

(a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) About one challenge (ideally work related) that you have had, how you managed it, and what did you learn?
(c) What you enjoy most about working in income related environment or where you have delivered excellent customer service.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e) Anything else you want us to know about you.

Please note: We can only be able to accept applications from candidates with eligibility to currently work in the UK.

Applications sent without a covering letter will not be accepted.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

No agencies please.

Join us on this exciting journey and help shape the future of allergy care! As a Policy and Influencing Officer. You will work closely with internal and external partners to increase the charity's profile, influence key opinion leaders, and drive policy changes that improve the lives of those with allergies. Your responsibilities will include:

• Contributing to the planning and delivery of influencing, engagement, and campaigning activities.
• Monitoring and horizon-scanning the external policy and public affairs environment.
• Supporting the National Allergy Strategy Group (NASG) by providing secretariat services.
• Engaging with politicians, government departments, and external agencies to galvanise support for allergy-related initiatives.
• Drafting accessible communications on policy issues for various audiences.
• Representing Allergy UK at external meetings and events.
• Coordinating engagement with the allergic community and volunteers to ensure advocacy activities are informed by their priorities and experiences.

About Us:
Allergy UK is the leading national charity dedicated to supporting the millions of people in the UK living with allergic conditions. We are passionate about raising awareness, providing trusted advice, and advocating for better healthcare and support. As we embark on our 2025-2030 strategy, we are looking for a dynamic and dedicated Policy and Influencing Officer to join our team and help drive meaningful change.

What We Are Looking For:

• Minimum of 3 years’ experience in a similar role with a proven track record of influencing public affairs and policy change.
• Strong understanding of local, regional, and national government policy-making processes.
• Excellent written and verbal communication skills.
• Ability to work independently and manage a varied workload.
• Passionate about making a difference for people living with allergies.

What We Offer:

• Competitive salary and annual leave entitlement.
• Pension contributions.
• Flexible working arrangements, including hybrid working.
• Access to our Employee Assistance Program and wellbeing resources.
• Opportunities for professional development and career progression.

JRF works to speed up and support the transition to a more equitable and just future, free from poverty, in which people and planet can flourish. We are a UK-wide foundation, with a focus on all four nations.

From 2025, we are embarking on an exciting new strategy aimed at securing bold, stretching policy goals across six key areas: housing, energy/climate, social security, communities & place, work and families & care.

We are looking for two talented, energetic and passionate campaigners to lead our influencing work in support of these goals, playing an instrumental role in JRF’s success.

About the role

Our Senior Campaigns and Public Affairs Managers play three important roles. Firstly, they collaborate closely with their equivalents in our policy and analytical teams to ensure that our major policy ideas are designed from the outset to attract the highest possible levels of public and political support.

Second, they are responsible for identifying the best fit influencing strategies and tactics (ranging from insider approaches to more overt campaigning) for securing tangible progress towards these policy objectives and developing powerful narratives to build support from key stakeholders.

Thirdly, they are responsible for securing (on an ongoing basis) the resources the strategies need, mobilising colleagues, partner organisations and external contractors to put them into effect, growing a powerful network of influential external supporters and ensuring that plans respond effectively to the ever-evolving external context.

About you

As our Senior Campaigns & Public Affairs Manager, we’d like you to have an in-depth understanding of the ways in which UK public policies are formed and reformed, of the challenges associated with delivering policy in the real world and of how civil society organisations like JRF can successfully influence policy change.

You will have an understanding of the structural nature of poverty and how policy may alleviate structural harms and substantial experience of working at progressively senior levels at the intersection of policy development, politics and strategic communications/ campaigns. 

You’ll have substantial experience of working in multidisciplinary teams using a range of insider and outsider tactics and compelling examples of developing and implementing influencing strategies that have demonstrably affected the climate of opinion around an issue and ideally, achieved concrete change.

With a proven track record of successfully building relationships with decision makers and influencing their thinking, you’ll have clear examples of writing effectively for a wide range of audiences and of commissioning, understanding and using public attitudinal insights to inform your influencing strategies and/or narrative development.

How to apply

If you share our passion and this role sounds like you, then we’re looking forward to hearing from you.

Please submit your CV and supporting information via our online application platform.

The closing date for applications is 29th May 2025.

Interviews will take place week commencing 16th June 2025.

Additional Information

Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background.

We positively encourage applications from people from marginalised backgrounds, including but not limited to those with experience of living in poverty.

We are committed to being an anti-racist organisation and operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

In support of our approach to flexible working, we are happy to receive applications from those seeking full-time employment, as well as those who may want to share the role on a part-time basis. When making your application, please state whether you want to be considered for either full or part-time work and, if part-time, the number of hours per week you would be looking for.

At JRF we’re at our best when we’re continually building on trust, showing we care and making a difference – and hope others will do the same. So, for those roles which allow it, we’re developing a more blended approach to how and where you work. This means you can expect to work flexibly between the office and home (with an expectation of two days a week in your home office).

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

If you have any additional needs and need reasonable adjustments to be made to the interview process, please let us know.

Job Title: Member and Supporter Experience Officer

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London) 

Interview Dates: 27th and 29th May

*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role 

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers. 

This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission. 

Key responsibilities 

Supporter Engagement 

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail. 

• Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts. 

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships. 

• Acknowledge and thank donations and other payments in a timely and personalised manner. 

Payment processing 

• Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance. 

• Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.

• Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required. 

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed. 

• Support our auditors and finance team on any reconciliation or financial enquiries. 

Data integrity and CRM Management 

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation. 

• Share key supporter data and insights within the organisation to elevate the supporter voice. 

• Support key supporter administration tasks (e.g. welcome pack data send) 

Problem-solving and complaints handling 

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process. 

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub. 

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones. 

Volunteer support 

• Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members. 

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively. 

Continuous improvement 

• Input into new digital development to ensure supporters receive value, and to minimise pain points 

Other 

• Undertake such other duties as may be reasonably required of the post. 

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience 

Essential: 

• A high standard of organisational, interpersonal and communication skills. 

• An excellent telephone manner. 

• An ability to maintain high levels of accuracy at all times. 

• Ability to adapt style, tone and content to provide a tailored service to supporters. 

• Ability to show initiative and determination to investigate and solve complex enquiries. 

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. 

Desirable: 

• Proven experience of working in a busy customer/supporter service environment. 

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability.

Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

Job Purpose

This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):

• Safe Space Community Drop In Service 
• Hounslow Helpline
• Nova Roots (Forensic Community Hub)

One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.

Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis. 

The objectives of the service include: 

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH. 

• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA) 

• To provide a true alternative to A&E via a non-clinical drop-in service to support clients 

• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning. 

• To contribute to an improvement in individual mental wellbeing. 

• To remain a source of independent support for all clients. 

• To treat service users with respect, dignity and personalised support 

• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation 

• To increase self-management skills of those accessing the service 

• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service. 

• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual. 

The Role

The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.

Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.

The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.

They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements

Key Responsibilities

· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.

· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.

· To ensure safe working and risk management

· To ensure feedback is provided on risk mitigation through serious incident reports.

· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)

· To complete audits and high quality reports for senior internal and external stakeholders

· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets

· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.

· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.

· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.

· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.

· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.

· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.

· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.

· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.

· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.

· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)

·        Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.

· To embed all operational policies across managed services in line with a consistent organisational approach.

· Ensure service users satisfaction surveys are undertaken.

· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.

· Ensure that all managed services are effectively informed by service user feedback.

· Keep up to date with best practice and contribute to the continuous improvement of the service.

· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.

· Produce regular service summary reports.

· To be rostered on the on-call rota

· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services

Person Specification

· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates

· Experience of managing and mitigating risks

· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

· Understanding of how to report and mitigate risks

· Understanding of suicide prevention

· Understanding of trauma informed care

· Understanding of mental health and safety planning

· An understanding of CQC requirements for mental health

· Managing services for vulnerable people in a service delivery organisation.

· Excellent people and project management skills and significant experience of supporting and managing staff.

· Experience of working in the voluntary sector and/or statutory services

· Experience of motivating, developing and training staff

· Successful track record in performance management of staff

· Experience of creating and implementing safety and risk policies and procedures.

· Compiling and interpreting performance data and reporting against service targets.

· Successful track record in planning and project management.

· Experience of report writing and presentation.

· Supporting people with mental health problems.

· Knowledge of and empathy for the issues facing people with mental health problems.

· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.

· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.

· Knowledge and understanding of the relevant statutory authorities including NHS and social care.

· Excellent communication skills and able to communicate effectively to a variety of audiences.

· Commitment to service user involvement and able to work with service user groups to develop this. 

· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.

· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach

· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.

· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.

· Team player and able to form positive, professional relationships with staff at all levels.

· Able to work effectively with a range of external stakeholders to promote and develop the service.

· Strong organisational skills and able to take control of own workload and meet deadlines.

· Ability to work independently with minimum support.

· Confident in challenging poor performance assertively, constructively and successfully.

· High professional standards and the ability to communicate these clearly to others.

· IT literate to aid communication and analysis of data.

· Willing to undertake training and development.

· Ability to travel to multiple sites

Desirable:

· Mental health registration (nurse/doctor/therapist etc)

· Mental health qualification

· Has a full driving licence and use of own vehicle (desirable, not essential)

· Experience of working with databases such as Views, IAPTUS, Rio and Python

· Project management qualification

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to an enhanced DBS check