Head of volunteer roles in old street, greater london

dmtr
dmtr tackles global hunger and the interconnected challenges of climate change, poverty, and low productivity for smallholder farmers. Over 670 million people face chronic undernourishment, often due to poor access to finance, climate shocks, and inefficient food systems leading to significant waste.

The startup champions local innovation, believing communities hold the best solutions but lack the support to scale. dmtr focuses on building an equitable, climate-resilient agri-food system by empowering early-stage innovators and social startups through a three-pillar approach: Educate (creating content on food system challenges), Inspire (connecting entrepreneurs with mentors and investors through workshops), and Enable (securing funding and visibility from impact investors).

By fostering this ecosystem, dmtr helps locally developed, technology-driven solutions gain the resources needed to scale, strengthen local economies, and build resilience against global challenges.

Research & Publications Lead

Purpose: Provide strategic research and editorial leadership to guide dmtr’s focus and visibility

Key Responsibilities: 

• Analyze current research and innovation trends in hunger reduction, food systems, and agri-tech.
• Produce quarterly insights on target geographies, solution areas, and startup ecosystems.
• Lead the writing of the monthly newsletter and blog content.
• Collaborate with the podcast and workshop teams to ensure content aligns with strategic themes.
• Identify gaps in knowledge and recommend topics for guest contributions, events, or funding campaigns

Essential Skills:

• Strong research and analytical skills, particularly in global food systems and social enterprise.
• Excellent writing and editorial skills, with the ability to distill complex information for broad audiences.
• Ability to synthesize academic research, reports, and data into actionable insights.
• Strategic thinking to inform dmtr’s focus areas and content planning. Experience in thought leadership, communications, or editorial publishing

Minimum Hours per Week:

2-3 hours per week

Duration:

6+ months

About Care4Calais 

Care4Calais is a volunteer-led charity delivering essential aid and support to people seeking asylum living in the UK and Northern France. We provide direct aid and advocate for a fair asylum system, including safe routes to claim asylum.

The UK Direct Aid team delivers essential support through practical services; such as running distributions, delivering English classes and casework-style support through drop-ins. The UK Direct Aid team also provides services to promote wellbeing such as trips and sports activities.

UK Area Lead Volunteer

We are looking for a compassionate, organised, and motivated Volunteer Area Leads to oversee a team of volunteers and the delivery of essential services and activities in their area. You must be committed to anti-racism and social justice, particularly for people seeking safety.

We are looking for Leads in the following areas:

• North London (including Brent, Barnet, Camden and Harrow)
• West London (Ealing/Acton)
• Reading
• Oxford
• Surrey (Redhill/ Reigate)
• Bedfordshire 
• Southampton
• Birmingham
• Nottingham
• South Yorkshire
• West Yorkshire

Responsibilities include:

• Organising activities (distributions, drop-ins, conversation clubs)

• Monitoring WhatsApp groups

• Attending and leading meetings

• Sharing updates and resources with volunteers

• Partnering with local organisations and councils

• Attending training

• Ensuring best practice and reflecting Care4Calais objectives

• Monitoring group funds and purchases

• Recording services and support provided

• Ensuring your group reflects Care4Calais’ values and messaging

What you will get

• Comprehensive training to equip you in your role; including safeguarding training, Induction Training, Activities and Distribution Training and Boundaries and Resilience Training. 

• Support from a wonderful team

• Opportunity to develop skills including casework, team management/leadership, admin, organisational, delegating, networking, funding bids, sourcing donations, and building partnerships in the sector

• Greater understanding of the UK asylum system

There are a range of activities that you can organise, including the following:

• English classes/ conversation clubs 

• Drop-ins - help with requests and signpost to support.

• Distributions - provide essential items like clothing, shoes, and toiletries. 

• Sports - activities like yoga, football etc., are a great way to improve wellbeing, and for people to connect with others.

• Trips - organise trips to places such as the park, cinema to help boost mood and give people time away from the hotel.

• Wellbeing activities - sessions like crafts and cooking are popular. 

• Workshops - help with housing once someone receives Leave to Remain; familiarise people with life in the UK.

• Events - mark specific days or holidays to get people together and celebrate. 

• Media/ Press/ Engagements - as a volunteer you may be asked to share a story for our social media or help someone with lived experience to share.

• Remote working - support with tasks such as contacting Migrant Help, helping individuals register with GPS, researching local support, or general admin. 

Care4Calais strongly encourages people with experience of the asylum system to apply, and recognises the specific value that lived experience brings to an organisation.

Churches Conservation Trust (CCT) is a national conservation charity that has saved over 357 churches at risk. CCT operates the third largest heritage estate in charitable ownership in the UK, and its unique collection of English churches includes architecture, archaeology and art from 1,000 years of history. Attracting c.2m visitors a year, CCT keeps these churches open to be enjoyed by everyone as places of heritage, culture, spirituality and beauty.

The Board of Trustees of CCT is responsible for safeguarding and ensuring the future of this collection of outstanding historic buildings.

Key responsibilities:

• Governance
• Strategy
• Support the Executive team
• Safeguarding and promoting the reputation and values of CCT.

All trustees are asked to become 'champions' for one of CCT's areas of work, a role which provides them the opportunity to get more involved in understanding, supporting and promoting CCT's work in these areas. We are seeking two passionate and committed trustees to join the Board with an interest in conserving and using beautiful old churches. We would be particularly interested to hear from people with the following skills although a lack of specific experience in these areas would not rule out candidates who meet our other more general requirements.

Location: wide geographic spread across UK

Closing date: 8am Monday 24th November 2025

Screening interviews will be undertaken between 1st – 12th December. In person interviews will be held in early January.

Trustees work pro bono calendar days c. 1.5 per month (4 board meetings and 4 sub-committee meetings per year, as applicable plus ad hoc engagements, events and a two-day tour each year to different regions).

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Bi Pride UK’s mission is to create spaces where people who experience attraction beyond gender can be freely visible and celebrate themselves and their identities. It’s not enough to be ‘welcome’ at Pride. We make up a very large proportion of the queer community – the 2021 Census actually shows we’re half of the community – and we deserve to be visible and celebrated in our own right.

There are many ways to make this happen, and we work in many ways to bring this change about:

• Outreach work with other Prides, LGBTQ+ organisations and bi organisations – our consultation work with local Prides, the UK Pride Organisers Network and local and national LGBTQ+ organisations works in a tailored way to make sure that bi inclusion is a top priority and is being done well
• Organising a high-profile annual Bi Pride event – from September 2019, Bi Pride UK made history with the largest ever gathering of bi people recorded. A performance stage, a panel stage, stall village, street food, and over 1,300 attendees. After going virtual with the BiFi Festival for 2020 due to Covid-19 and running a virtual Pride event in 2021, we came back in person in 2022 with a hybrid event, and have been running the event in this format ever since
• Building a strong online and virtual community – just as important as the rest of our work is making sure that people hear about it! People need to know what resources and spaces exist for them, and how they can connect with other people like them

The role:

We are looking for a volunteer to take a lead on our internal and external monitoring and evaluation work; gathering data about different areas of our activities to ensure that we are having as much impact as possible and can communicate that clearly to a variety of audiences. This role will also be responsible for collecting and assessing valuable evidence about the experiences of bi communities in the UK, helping the charity to share insight into the bi community.

Sitting within the Organisational Development team, this role is a crucial connecting point between teams to help the charity continually identify areas for improvement and growth. This is an exciting opportunity to grow within a small team and help to develop this area of the charity’s work, with aspirations to explore opportunities for longer-term, externally-funded research and evaluation projects, and develop a Policy function for the charity. 

Ideal time commitment: approx. 5-10 hours per month; flexible. 

Location: remote/ home based, in-person attendance at events is desirable.

Supported/ supervised by: the Head of Organisational Development, also working closely with the Organisational Development team.

Key tasks of this role will include: 

• Working with the Head of Organisational Development to define impact in a way that allows us to begin measuring our work in a way that makes sense for a charity of our size and maturity;
• Continuing to develop and implement an impact strategy to sit alongside our strategic objectives;
• Liaising with volunteers across Bi Pride UK to develop internal systems and processes for evaluating our activities, projects, programmes and events;
• Leading on generating and analysing data for a variety of purposes, for example, to be used in briefings, annual impact reports, end-of-grant reports, and in social media posts; 
• Promoting and sharing best practice to maximise impact within Bi Pride UK.

Our team volunteers remotely from anywhere in the UK, with some travel required occasionally (primarily for our flagship Pride event in London in August). All reasonable expenses incurred are reimbursed, including travel, lunch at away days and other all day events, and some childcare costs if required. Regular team meetings take place via conference call and are scheduled in line with the team’s best availability. 

Volunteer specification:

• Interest and passion for tackling discrimination against and improving the visibility of people in the UK attracted to more than one gender;
• An understanding of the needs of people and communities in the UK attracted beyond gender;
• Commitment to the aims and objectives of Bi Pride UK;
• Experience of introducing and embedding processes, standards, and evaluating impact in a professional environment;
• Experience of working in collaboration with multiple teams;
• Strong project management, organisational, perseverance and administrative skills;
• Experience of writing accessible reports to express impact findings;
• Ability and willingness to contribute towards writing funding proposals;
• Excellent written and oral communication skills;
• Ability to communicate confidently, coherently and sensitively on complex issues of identity, power dynamics and privilege;
• Meticulous attention to detail;
• Strong team player, with the ability to self-motivate when working remotely.

The position is open to anyone over the age of 18. We welcome applicants from all backgrounds, especially minority groups such as applicants of colour, trans and non-binary applicants and disabled and/ or neurodivergent applicants. Bi Pride UK is aware of the barriers that can be faced in gaining traditional work experience, particularly for global majority, disabled and/ or neurodivergent and trans people. We will give weight to this and encourage people when applying to consider caring responsibilities, including parenthood, volunteering, and other non-paid experiences and responsibilities when making their application.

Volunteers Facilitators for elop’s Training & Education Service
elop’s Training and Education Service delivers workshops; training programmes; and consultancy to professionals and organisations working with the LGBT+ community. As a specialist in LGBT+ Mental Health and Wellbeing, we want to raise awareness of the challenges faced by our community and help organisations become more LGBT+ inclusive and affirmative. Our training programmes get people talking, thinking and planning for change that makes a real difference to LGBT+ people’s lives.
All our volunteer facilitators must positively identify as lesbian, gay, bisexual and/ or trans (Schedule
9, Part 1, Paragraph 1 of the Equality Act 2010 applies).
We are looking to better represent the diversity of our community and actively encourage
 applications from people that identify as male, trans/ non-binary and/or from Black Asian and
Minority Ethnic Groups.

Training Facilitator Volunteer Role Description
By joining the Training & Education Team you will have the opportunity to:
• Facilitate and co-facilitate workshops and training programmes to a range of external
organisations, including schools
• Design and deliver learning activities and presentations, both online and in-person
• Support organisations to improve their services for LGBT+ people
• Be given relevant training and supervision to ensure your development
• Be part of a dynamic team that offers a range of learning opportunities
Induction training will be provided alongside line management support.
Training Facilitator Volunteer Person Specification
Applicants should:
• have experience of presenting to groups, either online or in-person
• be a confident communicator
• be able to think on their feet and respond to questions that can feel challenging
• have awareness of key issues that LGBT+ people face
• understand the impact of discrimination and stigma on mental health

Role description

As a key member of the Volunteer Grant Team, the Grants Manager (Unpaid Volunteer) will assist the Head of Fundraising (Unpaid Volunteer) in grant writing, planning and implementing a portfolio of impactful programmes.  The postholder is responsible for managing a diverse grant portfolio, providing high-level programme support, financial oversight, monitoring and evaluation, technical expertise, and capacity-building support to our global health and social care projects.  This role will involve working closely with the Senior Programmes and Grants Managers to ensure that AHO makes progress towards its Vision. 

KEY RESPONSIBILITIES

• To develop and manage a potfolio of grants, including institutional and internal grants.  This includes assessing the competencies of Volunteer Grant Teams and creating organisational plans with grant writers.
• To support the new and ongoing development of grant writers through capacity building and providing networking opportunities.
• To support the Volunteer Grant Team in their applications to institutional funders, trusts and foundations, providing input and advice as requested.
• To ensure grant-management requirements and external funding are met successfully.
• To work closely with grant teams and individuals responsibly to source narratives of individual and community transformation to support the development of donor relationships and communication. 
• To provide good care to grant writers, maintain regular but appropriate contact and safeguard their interests
• To undertake monitoring, evaluation and conducting grants and project assessments for international and UK-based projects
• To source new, innovative projects in line with AHO's funding criteria
• To assist in raising the standards of AHO Safeguarding with grants and project portfolios.
• To update the database and to analyse data from reports and write up recommendations for senior management and/or board consideration.

KEY REQUIREMENTS

• Minimum of 3 years' experience working in a charity or foundation with a focus on health and international development
• Experience in submitting successful funding proposals to institutional donors, trusts, and foundations
• Strong track record of successful management of all reporting requirements associated with grants.
• Good project management skills, with experience delivering or grant-managing projects internationally; able to work on multiple tasks and to prioritise these to meet deadlines
• Affinity to health and understanding of African culture as a power for health development in Africa. 
• Excellent attention to detail and ability to work on one's initiative
• Basic budgeting and financial management experience, able to understand the link between finance and operations
• Ability to work cross-organisationally with multiple stakeholders in the realisation of shared goals
• Confident communicator and convenor, particularly in written grants, reports, external communications, presentations and with people whose first language is not English
• Strong interpersonal skills to build and maintain relationships to achieve objectives with international partners
• Written and oral fluency in English is required
• Fluency in a second language (in addition to English) is required preferably Arabic, Chinese, French, German, Portuguese and Swahili.

Sight loss can be a big deal for many people: It often comes later in life and throws up many challenges. There can be a lot to get your head around and new things to learn. In this role you will help people who have had an initial contact with RNIB by sharing with them relevant information, including available services, ways to connect with others in a similar situation, and opportunities to play a positive role in removing barriers in society. In support of your conversation you will make brief, accurate notes in the customer contact record. In short, you’ll play an important role in helping people on the journey to living well with sight loss.

You will join a well-established, friendly team that make outbound calls to RNIB beneficiaries and supporters. This role can be done from home, with the ability to make calls at times that fit in with your schedule. We’re seeking a minimum commitment of four-six hours per week. Calls can be made between 12pm and 7pm. Full training will be given before you start making calls. We are seeking to recruit a group of volunteers that includes some individuals with lived experience of sight loss.

How you will be supported in your role
Comprehensive training will be given before you start making calls, and support will continue throughout your volunteering. The team you are joining is located across the UK. There are opportunities to connect with other volunteers and colleagues via MS Teams, including social “Kettle catchups”. The team meets twice a year in person, and you will be very welcome to take part.

Reliable broadband or ethernet as calls will be made through your internet connection. You’ll need a quiet and confidential space at home when making calls, so that neither your screen nor conversations are visible / audible to others in your household.

How often will I be needed?

• 4 Hours per Week

Key requirements

• You must be aged 18 or over. This opportunity requires two references.

Location

Region

• Yorkshire and the Humber, West Midlands, South West, South East, North West, North East, Greater London, Northern Ireland, Wales, Scotland, East Midlands, East of England

Home based

• This role is home based

Additional location information

• Homebased

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• You will have a friendly, empathetic and non-judgemental disposition and be able to listen well – acknowledging and building rapport. A sociable nature and the ability to put people at ease are important qualities. You will be confident with IT and will have experience of MS Windows and common software.

This is an exciting opportunity to join a charity at the very start and to make a difference in shaping how we move forward.

Who are we looking for?

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach and part of that journey is to collect analyse and report on information gathered during our work and from our Lived Experience Board who will hold focus groups to supply information to ensure that the work that we carry out as an organisation remains relevant and changes as people’s needs do.

This information and the reports that are created on the back of it, will also be used to encourage and campaign for change in wider society.

The role of Research and Analysis Co-ordinator will be to collate the data and create analysis reports for the organisation to use as part of our ongoing projects and look at new areas of work that comes from this data.

You don’t need to have lots of experience in this area, just the attention to detail and understanding of how such data is collected and reported, we want to do things differently, therefore those core skills, as well as a passion for the charity purpose, is more important than anything else.

If you think you would be good at this, please apply, we want to hear from you.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.

The role will require you to:

• Greet guests who are visiting the Community Wellbeing service for the first time
• Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
• Signpost to local services and partners that come into the space
• If needed, book an appointment for the member with an advisor
• Update Sufra’s case management system, keeping detailed notes of appointments

Skills required

Professional

• No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
• You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
• Digital literacy is essential.
• You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.

Personal - We need volunteers who:

• Are friendly
• Are non-judgemental
• Can actively listen
• Are passionate about supporting local families to access the support they need
• Are empathic
• Preferably be able to speak another language: Arabic, Persian, Spanish
• Are confident communicating to people without a shared first language
• Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
• Have a good understanding of confidentiality

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.

By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Chatting to customers, giving great service on the till.
• Selecting, sorting, and pricing donated stock.
• Visual merchandising: creating eye-catching window and in-store displays.
• Accepting donations from members of the public, speaking to the donors and asking them a few questions..
• Following clear instructions to label donations in order to maximise income.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others
• Happy to speak with other people, and follow instructions to complete a task

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

�� Volunteer Social Media Coordinator

Location: Remote (UK or international welcome)
Commitment: Part-time volunteer (flexible hours, approx. 7-10 hrs/week)
Reports to: Head of Marketing 
Team: Marketing & Communications

�� About ArtClusiv

ArtClusiv exists to amplify and empower Black, Indigenous and People of Colour (BIPOC) creatives — musicians, visual artists, designers, performers, and beyond. We provide spaces where creativity, culture, and community intersect, breaking systemic barriers in the arts and building an equitable ecosystem for underrepresented voices.

If you’re passionate about representation, storytelling, and the power of digital platforms to drive change, we’d love to have you on our team.

�� The Role

We’re looking for a Volunteer Social Media Coordinator to help bring ArtClusiv’s message to life online.
You’ll be responsible for liaising with the marketing team and posting pre-created content on ArtClusiv’s social platforms (mainly Instagram and TikTok). You’ll also play a key role in ensuring that our social media activity reflects current trends, algorithms, and audience engagement strategies.

�� Key Responsibilities

• Collaborate with the Content Creators and Marketing Lead to schedule and post approved content.

• Manage ArtClusiv’s Instagram and TikTok accounts, ensuring posts go live at optimal times.

• Stay up to date on social media algorithms and trending formats to advise the team on best practices.

• Monitor audience engagement (likes, comments, shares) and flag high-performing posts to the team.

• Maintain a consistent tone, style, and brand identity across all posts.

• Participate in weekly marketing check-ins to plan and review campaigns.

• Help brainstorm new ways to amplify our artist features, educational content, and advocacy campaigns.

�� You’ll Thrive in This Role If You

• Have a solid understanding of social media best practices, including what performs well on TikTok and Instagram.

• Know how to use scheduling tools (e.g., Later, Meta Business Suite, or Planoly).

• Have experience creating or coordinating digital content (personal or professional).

• Understand the importance of representation, inclusion, and visibility for BIPOC creatives.

• Are proactive, communicative, and comfortable working in a small, collaborative team.

�� What You’ll Gain

• Hands-on experience as part of a creative social enterprise.

• Mentorship and collaboration opportunities within the marketing and creative teams.

• A chance to contribute to meaningful storytelling that spotlights underrepresented artists.

• Portfolio-worthy experience managing social channels with purpose and impact.

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.

We're looking for 2-3 detail-oriented and strategic Search Engine Optimisation (SEO) Specialist Volunteers to help optimise our online presence and ensure our campaigns and content reach the communities that need them most and increase the charity’s search engine results rankings. The SEO Specialist Volunteers will play a key role in enhancing the visibility and searchability of Burning Nights CRPS Support’s website and digital content.

The SEO Specialist Volunteers will be volunteering within the Communications & Marketing Team to implement SEO best practices, conduct keyword research, improve site structure, and analyse web performance – all to ensure our content reaches a broader audience and amplifies the voice of our charity’s supporters online.

Key Tasks and Objectives

• Competitor and Keyword Research: Conduct keyword research to inform website content and campaign strategies.
• On-page optimisation: Optimise existing content for improved search engine ranking (meta tags, meta descriptions, headers, alt text, etc.)
• Monitor and analyse SEO performance using tools such as Google Analytics, Google Search Console, and SEMrush.
• Technical SEO Implementation: Identify technical SEO issues and collaborate with content teams to resolve them.
• Backlink and Off-Page SEO: Assist in developing backlink strategies and improving domain authority.
• Support the content team in creating SEO-optimised articles and pages.
• Provide monthly reports on SEO performance and suggest improvements.
• Stay up to date with SEO trends, Google algorithm updates, and emerging best practices.

Key Skills or Qualifications

• Excellent understanding of SEO principles and search engine algorithms.
• Proven experience in conducting SEO audits, strategy development, and implementation.
• Experience using SEO tools such as Google Search Console, Google Analytics, Ahrefs, or SEMrush or similar platforms.
• Previous experience in digital marketing, content strategy, or technical SEO.
• Ability to perform keyword research and competitor analysis.
• Familiarity with HTML, CSS, and content management systems (ideally Django framework).
• Strong analytical skills and attention to detail.
• Excellent written communication and reporting skills.
• Evidence of organisational skills, with good attention to detail.
• The ability to work independently, turning recommendations into action without needing constant oversight.
• A passion for using your skills to support patients and families impacted by a debilitating pain condition and help save lives.
• Passion for creating inclusive and accessible digital spaces.
• Highly organised, self-motivated, and able to work independently.
• Enthusiastic about supporting a small charity.
• Willing to learn, adapt, and collaborate with a supportive team.

Desirable Experience

• Experience of Google Ads for nonprofits.
• Experience of using Django framework websites.
• Familiarity with accessibility best practices and inclusive web design.
• Experience working with or volunteering for nonprofit / charitable organisations.
• Demonstrable IT skills, particularly Google Drive and Microsoft.
• Good research and information management skills.
• An understanding of the charity sector and/or fundraising.

Key Benefits

• Volunteer as part of a forward-thinking, supportive team.
• Unique opportunity to directly contribute to strategic SEO recommendations, and the implementation of those changes to increase the charity’s visibility.
• At Burning Nights CRPS Support you’ll use your SEO skills for a mission with a real, measurable impact. This is more than just a volunteer role, it’s an opportunity to change and save lives.
• Make a meaningful difference in the lives of patients and families impacted by a severe pain condition.
• Building your network and forming connections with like-minded people and organisations.
• Enhance your CV and gain skills that are transferable to a variety of career paths.
• Receive training and ongoing support from our team.
• Experience the personal satisfaction and fulfilment that comes from helping others.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• This a remote volunteering opportunity with regular online team check-ins and collaborative sessions with a supportive, creative, and inclusive team environment.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.