Health and wellbeing volunteer roles

Volunteer - Homeline befriending project

Homeline is a befriending project for older people based in Hammersmith and Fulham. We are looking for enthusiastic and committed people to join our team, who live in or near H&F or work in the area and can spare an hour weekly.

Activities might involve:

* provide a listening ear

* read to a person with visual impairment

* accompany for walks to a local park or appointments.

Join our friendly team & enjoy the benefits of role training, DBS and continued support.

Help Us Build Something That Matters

Volunteer with MINDSET Charity – Empowering Men, Transforming Lives

Right now, somewhere, a man is struggling in silence. With self-doubt. With isolation. With the weight of expectations.

We believe he deserves better.

At MINDSET Charity, we’re just beginning - but our mission is bold: To empower men through mental well-being, personal growth, and real connection. We’re a small start-up charity with a big heart, passion and an even bigger vision.

But we can’t do it alone.

We need passionate volunteers who believe in change. People who want to be part of something meaningful from the ground up. Whether you’re a designer, a strategist, a listener, or a doer - your time, your skills, and your voice can help us build a movement that uplifts men and reshapes futures.

Why Volunteer With Us?

• Be part of a purpose-driven start-up charity.

• Support mental health and personal development for men.

• Help create safe spaces for growth, healing, and transformation.

• Use your talents to make a real impact from day one.

This isn’t just volunteering. It’s legacy-building. It’s standing up for those who’ve been told to stay silent. It’s helping men become the best version of themselves.

If you’ve ever wanted to be part of something powerful, raw, and real - this is your moment.

Join us. Help us grow. Help us change lives.

Joining this role means you'll be at the heart of providing essential support to families facing the unimaginable; caring for their child who's life will be short.

Many families in Wales are unfortunately facing this challenge alone, without support from others.

As a Practical Family Support Volunteer for Tŷ Hafan, you will assist families in need with various light tasks such as cleaning, tidying up and laundry.

Your contribution will go beyond housekeeping; it's about taking some of the pressure off and giving families the breathing space they need to spend more precious time together.

This role offers the satisfaction of knowing you are making a positive impact on families with a child with a life-shortening condition, by helping them create a tidy, clean and safe home environment that reduces their daily stress and worries.

Most importantly, you will be helping us to ensure that no family faces this challenge, alone.

Considerations:

Age requirement: 21+

Location: Across South & West Wales (in your local area)

Time commitment: Flexible and can be adjusted to accommodate your personal schedule. The support plans designed for referred families are typically structured to span a period of six weeks.

Background checks: Enhanced DBS check, 2 references and induction/training course required before starting.

Due to the nature of the role, we are looking for volunteers with some skills, experience and knowledge of gardening, either as a profession or as a hobby.

Activities include:

Activities include helping families with light housekeeping tasks such as; cleaning, dusting, vacuuming and laundry, giving them the space they need to be there for their child who needs them.

We are looking for volunteers who:

•Can empathise with the families you are helping and show them kindness and respect;

•Are reliable and flexible and committed to volunteering on a longer term basis;

•Will follow our health and safety guidelines, policies and procedures and report any issues or concerns to the Family Support Volunteer Manager;

•Are respectful of the privacy, preferences and needs of the families you are supporting;

•Are polite and friendly;

•Can adapt to different situations and challenges;

•Enjoy making a difference in the lives of others

At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.

We expect all colleagues and volunteers to behave with high levels of integrity and to represent our values as a core part of their role. 

Training you will receive:

You will receive a comprehensive introduction to Tŷ Hafan and your role, to include an in-person Induction and Training Programme as well as additional e-learning.

You will be a part of a friendly and supportive team who will assist you with any queries or concerns through regular and ongoing meetings.

Other role and organisation specific training is available including both supplementary and mandatory training.

All volunteers must maintain their mandatory training to continue in their role.

The benefits of becoming a Practical Family Support Volunteer in Family Homes:

•Make a positive difference in the lives of children with life-shortening conditions and their families, by helping them to maintain clean spaces for them to enjoy;

•Attend Volunteer Celebration Events throughout the year;

•Meet new people and join a friendly community of volunteers, passionate about helping others;

•Expenses will be provided following discussion about the role.

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Came to Believe Recovery UK (CTBR UK) is a not-for-profit organisation helping people break free from addiction through immersive residential retreats and online support. We’re looking for new trustees to join our team and help us build our organisation and reach.

If you care about changing lives by making long-term addiction recovery more accessible, want to use your skills for good, and enjoy being part of a positive, purpose-led team — this could be a brilliant fit.

Who We Are

CTBR UK runs non-clinical retreats and meetings for people recovering from all forms of addiction. Our programme is built around the 12 Steps and spiritual principles, delivered in a supportive, welcoming and down-to-earth way, where all are welcome regardless of beliefs or faith.

We’ve supported hundreds of people on their journey toward  freedom — and we’re just getting started.

We’re currently preparing to register as a  charity, with big plans to:

• Grow our support across England and Wales
• Build long-term sustainability through funding and partnerships
• Strengthen our governance and accountability as we scale
• Keep our retreats open, accessible, and inclusive for all

Who We’re Looking For

You don’t need to have been a trustee before – although prior experience is welcome. We're especially interested in people with skills in any of the following areas:

• Business, operations or charity leadership
• Finance or bookkeeping
• Fundraising, bid writing or donor development
• Legal expertise (especially charity or contract law)
• HR or volunteer coordination

If you're organised, thoughtful, and comfortable working as part of a small remote team, you'll fit right in. We're also keen to hear from people who have worked in community support, health and wellbeing, or have experience working with vulnerable adults in third-sector projects.

What You’ll Do as a Trustee

As a trustee, you’ll help guide the direction of CTBR UK as we continue to grow. You’ll:

• Help shape our future plans, activities and strategy
• Offer support and oversight to ensure we stay on track and legally compliant
• Use your skills and voice to improve what we do
• Work alongside our small, motivated, and friendly team

We meet a minimum of quarterly online and keep in touch where appropriate between meetings. There’s no fundraising requirement or large time commitment.

Why Join Us?

• Be part of a growing, values-driven recovery movement
• Play a real role in changing lives — and building community
• Share your skills where they matter
• Learn new things, gain trustee experience, and work with a supportive board
• Help shape the future of addiction recovery in the UK

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and people seeking asylum who live in south London. We offer a range of individual and group support to improve the holistic wellbeing of people who have a background of forced migration, providing them with tools to build lives filled with value, meaning and purpose in the UK. Our activities for young people currently include: ESOL classes (English for Speakers of Other Languages), study group, youth club, swimming lessons and football.

About Youth Club:

Youth Club is a place for young people aged 14-19 to come and play games, learn new skills, make and strengthen friendships and build a sense of belonging. Regular activities include classic youth club games such as table tennis, pool, foosball, board and card games. We also work in partnership with a range of organisations to run a rich programme of workshops within our youth club. Some of these have included creative visual arts, drama, music and workshops on rights and entitlements of young asylum seekers. We also cook a hot meal from time to time and offer a range of snacks each week. Our casework team are also on-site to support young people with a range of advice and signposting needs, usually by-appointment.

Youth club takes place at Tooting Hub- Beechcroft Road, Tooting, SW17 7BU

About the role:

As a Youth Club volunteer, you would be helping young people to feel welcome, join in with activities and be a great role model.

Youth Club takes place every Wednesday at 6.00-8.30pm. We ask for a commitment of at least 2 sessions per month for a minimum of 6 months.

Tasks and responsibilities:

· To attend and contribute to volunteer de-briefs which occur 15 minutes after each session.

· To act as a positive role model and set standards of behaviour when volunteering with young people.

· To encourage and inspire young people to reach their full potential.

· To assist young people to both recognise and celebrate their achievements.

· To challenge young peoples’ negative attitudes and behaviour in an appropriate manner.

· To adhere to CARAS Child Protection procedures, Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.

Requirements:

To be 18 years or older;

· To be non-judgemental and able to engage with people from diverse cultural backgrounds;

· To be reliable and punctual;

· Excellent communication skills, especially with people with varying levels of English;

· The ability to volunteer on Wednesday evenings for a minimum of six months;

· Current resident of the UK;

· Able to provide five years’ worth of addresses, and willing to undergo a DBS check;

· Able to attend compulsory volunteer induction training (online) general and safeguarding prior to the start of role

Volunteer induction training currently takes place online once a month on Tuesday, Wednesday or Thursday evenings from 6pm - 8pm. we offer the same trainings on Tuesday and Wednesday daytimes online between 12noon - 2pm once every 3 months.

Your availability to attend 1 general and 1 safeguarding online training session at these times within 3 months of your application would be a prerequisite of being accepted as a volunteer at CARAS.

Desirable:

· Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).

Through volunteering with us you will:

· Meet new members of your local community;

· Learn about different cultures;

· Learn about issues relating to refugees and people seeking asylum;

· Work as part of a friendly, welcoming team;

· Develop your skills and competencies;

· Be able to access relevant training;

Join us in promoting health and wellness in our community! We are looking for a passionate volunteer to teach Online Tai Chi sessions for individuals with mixed abilities as part of our online groups programme. Your role will be key in supporting to reduce isolation and bringing people together! If you are qualified and would like to get involved, please apply now!

At Hestia, we support adults and children who have experienced crisis and trauma, to find safety, hope and purpose. We specialise in trauma and resilience informed support for people in crisis or who have experienced trauma – including survivors of modern slavery, adults and children escaping domestic abuse, people needing support with their mental health, and people leaving prison. We foster trusting relationships at crucial moments in their recovery, that empower individuals to

build a life beyond crisis.

What you will be doing

• Planning and deliver Tai Chi classes for diverse groups and skill levels.
• Create a welcoming environment which encourages participation
• Educating participants on the physical and mental benefits of Tai Chi.
• Providing guidance during practice, encouraging participants, and helping them achieve their goals.

The skills you need

• Qualified in teaching Tai Chi
• A friendly, approachable, and patient demeanour
• An interest in promoting health, mindfulness, and community well-being
• Excellent communication and listening skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Volunteer at Our Award-Winning Community Allotment in Easterhouse!

Want to get your hands dirty, grow fresh produce, and make a real impact in your community? Join us at our vibrant, award-winning community allotment on Drumlanrig Avenue, Easterhouse — a cherished green space where local nurseries, schools, adult clubs, and families come together to sow, grow, and thrive.

Whether you're a seasoned gardener or just curious to give it a go, we welcome volunteers of all experience levels. All you need is a positive attitude and a willingness to muck in — we’ll support you every step of the way and tailor tasks to your interests and skills.

What You Might Get Involved In:

• Planting, weeding, and harvesting
• Painting and beautifying the space
• Helping with site maintenance and small repair projects
• Supporting community plots and group activities

Why Volunteer With Us?

• Learn hands-on gardening and DIY skills
• Boost your physical and mental well-being
• Discover sustainable living in action
• Be part of a friendly, welcoming community
• Add valuable experience to your CV

Time Commitment:

We’re ideally looking for a weekly commitment of 2+ hours, but we’re flexible — any time you can give is appreciated!

Ready to Dig In?

Come grow with us and help our allotment — and our neighbourhood — flourish. No references or CV required. When you apply you will be prompted to add a CV, feel free to submit a wee bit about yourself or submit a blank sheet. Our volunteer coordinator will be in touch via email to discuss the opportunity further. 

FareShare Greater Manchester is looking for volunteer Driver's Assistants to join our busy friendly delivery team with redistributing tonnes of surplus food a month to charities and community initiatives across Greater Manchester.

FareShare is a national charity fighting food poverty and global warming by tackling food surplus. We source overstocked food from retailers and manufacturers and engage many volunteers to help re-distribute it to over 220 frontline charities and community groups across Greater Manchester. These groups, in turn, provide meals to vulnerable people experiencing food poverty, individuals who are homeless, families, and people who are unemployed or socially isolated. This food would otherwise have gone to waste, so we are simultaneously supporting people in need and reducing greenhouse gas emissions.

Key responsibilities

Working closely with the driver of a temperature-controlled 3.5 tonne Mercedes Sprinter van to deliver surplus food orders to the premises of the benevolent projects we support. 

Loading and unloading the vehicle and carrying out a range of tasks, from basic vehicle checks to delivery administration.

The required skills and attributes are:

• Reliability and ability to commit to pre-agreed volunteer shifts (ESSENTIAL)

• Physical fitness, to take on moving and handling of food orders

• Ability to follow procedures and instructions

• Good verbal communication skills

• Interest in the work of FareShare Greater Manchester and our values

• High respect for Health & Safety procedures and standards

In return you will gain:

Career and CV advice and support

A reference for future employers

Reimbursement of travel and lunch expenses 

The opportunity to give practical help to fight food poverty and reduce food waste (and associated CO2 emissions)

The opportunity to meet like-minded people and make new friends

Our operating hours are Monday - Friday, 8:30am to 4:30pm. 

Driver and Driver’s Assistant shifts begin at 8:30am. 

We welcome volunteers who can commit to one day a week. 

The days and rota hours of volunteering are agreed around your availability.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. There are no exceptions to this rule. This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles. We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Are you a qualified Yoga Instructor who would enjoy facilitating weekly sessions to help individuals with their general well-being. This is an opportunity for you to share techniques with others.

Practicing yoga and mindfulness aim to quiet the mind in order to cultivate a deeper connection to and understanding of oneself. They both help with breathing techniques, pay attention to bodily sensations and learn to accept reality as it is in that moment. Mindfulness refers to focusing your attention on what you are experiencing in the present moment without judging yourself. Practicing yoga has been shown to increase mindfulness not just in class session, but in other areas of a person's life.

We work with people who need support with their mental health across London and the South East. Our support ranges from registered accommodation services for people with severe mental health conditions to drop-in community and crisis services.

In the last year, 9,499 adults accessed Hestia’s mental health support.

We help people to feel safe, develop hope for a better future, and achieve their personal goals. These goals may include rebuilding relationships with family members and friends or connecting more with their local community.

What you will be doing

• Design session plans enabling all group members to increase fitness, suppleness and help them relax
• Teach the group yoga postures and breathing techniques which allow a range of mixed ages and abilities to participate
• Inspire and motivate people to attend and get involved in the group activities where possible and encourage the group to help design future sessions
• Keep a record of attendees, provide feedback and report any concerns to the staff team

The skills you need

• Skilled and qualified Yoga Instructor
• Good communication skills
• Ability to provide a supportive and inclusive atmosphere that encourages learning and participation

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

***Please note, we are currently advertising two befriending roles. This listing is for in-person befriending in Bristol and South Gloucestershire.

We are also recruiting for remote befrienders (over the phone/videocall). Please see separate advertisement for this role***

Womankind is recruiting reliable and resilient women to join our Volunteer Befriending Service, able to commit to 2-3 daytime hours each week for one year. Befrienders encourage and support vulnerable women to become more independent, empowering them to make their own decisions, find new hobbies and get involved in their local community.

Training:

Befrienders receive 3 in person taught sessions of comprehensive training over one weekend in-person, with an additional 3 online sessions, plus additional home study

between sessions. Our training comes with over 30 years of experience working in women’s mental health, giving volunteers the very best preparation for the role, and a support network of like-minded women.

The Role:

Upon the completion of training, each volunteer is matched with one woman who has experienced childhood abuse, trauma, sexual violence and/or domestic abuse, and will be experiencing mental ill health and social isolation.

As a befriender you would be expected to commit to 2-3 hours on a weekly basis for one year and attend monthly group and individual supervision.

You and your befriendee would start by getting to know each other and gradually, getting out and about. As the relationship develops, you would support and empower her to make changes and develop her confidence in doing everyday things such as getting the bus, joining a class or finding a new hobby.

You would also support her emotionally, using active listening skills and providing her with the space to discuss the issues she is struggling with and be expected to demonstrate a healthy and boundaried relationship.

You:

You will be enthusiastic and interested in helping another woman improve her mental health and wellbeing, be honest and friendly with good communication skills, confident in social situations, non-judgmental, reliable, patient and a good listener.

The befriending role can be challenging and emotionally overwhelming at times, therefore we need befrienders who have adequate life experience and feel emotionally robust and resilient enough to take on the role. We welcome volunteers with personal experience of mental health and other relevant issues but will require you to have at least a one year period of stability and ideally to have received professional help like counselling in your recovery.

Please note, there is very limited availability for women who can only volunteer during the evenings and weekends.

Because of the nature of the role it is only open to women applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010.

At Womankind we recognise that while women share many characteristics and experiences as a result of living within a patriarchal society, women belonging to marginalised groups experience discrimination on multiple fronts. It is really important to us that the women who use our services feel represented amongst our volunteers. We welcome applicants from all backgrounds and walks of life, especially from groups which are marginalised and underrepresented in our organisation, such as working class women and Black and Minoritised women.

What Past Befrienders Say:

“Through doing the befriending training, I have been able to broaden my knowledge of mental health services in the Bristol area, inspiring my future ambitions.”

“The training has given me the toolkit I need to be a good listener and to motivate my befriendee to live her best life and move on from her past. I can't recommend Womankind enough!”

“Womankind is doing amazing and essential work for women and I am incredibly proud to have the opportunity to be involved.”

Are you looking for a meaningful volunteering opportunity where you can make a real difference? We are currently recruiting new Volunteer Mentors to join our growing, diverse network of dedicated volunteers.

At Hope for the Young, our mission to support young refugees and asylum seekers in London as they overcome the many challenges of starting a new life in the UK. From navigating education systems to building confidence and social connections, our Volunteer Mentors play a crucial role in helping young people achieve their goals and fulfil their potential.

What You’ll Do as a Mentor

• Meet with a young person (mentee) once a week for 1–3 hours, usually in a local café, library, or community space in London

• Set education and personal development goals and offer guidance, support and motivation towards these

• Commit to mentoring for a minimum of six months

Who We’re Looking For

We welcome applications from people of different ages, cultural backgrounds, and professional experiences. You don’t need prior mentoring experience - just empathy, patience, and a genuine desire to support a young person.

We’re especially keen to build a diverse pool of mentors to reflect the backgrounds and experiences of the young people we support. We particularly welcome and encourage applications from those with lived experience of forced migration, as well those with ethnically diverse backgrounds. 

What We Provide

When you volunteer with us, you’ll receive:

• A comprehensive induction and training to prepare you for the role

• Ongoing 1:1 support from a dedicated Mentoring Coordinator

• Reimbursed expenses for all meetings and activities with your mentee

• Invitations to regular social events for mentors and mentees

• The opportunity to join a passionate community committed to making a positive impact

Why Volunteer With Us?

As a mentor, you will have the opportunity to make a tangiable difference in a young person's life, and you will also be able to:

• Develop your coaching, communication, and interpersonal skills

• Gain a deeper understanding of the refugee and asylum seeker experience

• Join a supportive and inspiring community of volunteers

If you’re passionate about supporting young people and want to help someone build a brighter future, we’d love to hear from you!

The purpose of the role is to act as the principal financial officer for the Area, ensuring that all Area income and expenditure is properly managed and accounted for and is compliant with Ramblers’ policies and procedures.

The Treasurer is a key member of the Area leadership teams and contributes to decision-making across a wide range of issues relating to the Sussex Area of the Ramblers, the UK's largest and most vibrant walking community.

The main activities in the role are:

• Managing the Area Bank Account and processing expenses claims, obtaining the necessary authorisations

• Maintaining records of all transactions and producing accounts using the Ramblers’ spreadsheet-based system (Excel 97)

• Preparing Income and Expenditure Statements and Treasurer’s Reports for the Quarterly Area Executive Committee and Council Meetings and attending those meetings

• Leading the production and submission to Ramblers’ Central Office of the Area Budget and Annual Return, networking across the Group Treasurers to obtain the respective Group Budgets and Returns and resolve any issues

• Producing the Area Annual Financial Report and Accounts for approval at the AGM.

Can you help us to bring in the funds we need to make the food bank a success? 

We are looking for a volunteer Fundraising Lead to play a significant role in shaping a fundraising strategy, help raise awareness of Bounds Green Food Bank (BGFB) and generate income through events, projects and fundraising activities.

We currently raise money through grants, individual donations and community projects. We would like to broaden our fundraising initiatives and are looking for someone to raise funds, meet fundraising targets, raise our profile with key funding partners, and inspire relevant groups to support us.

About Bounds Green Food Bank: 

Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items and helping alleviate household food insecurity. We strive to promote social inclusion by supporting people and families in crisis situations and needing assistance.

The role: 

• Work with the Board of Trustees to agree a fundraising strategy, including setting annual fundraising targets

• Help to develop a fundraising team

• Identify income-generating opportunities and develop projects

• Build, develop and maintain relationships to secure funding

• Provide guidance to other teams that support fundraising initiatives e.g. the Grants Writing Team, Events Team and the Communication Team

Person specification: 

• Passionate about food insecurity and reducing social isolation

• Experience working in a fundraising role, including grants, trusts and foundations

• Ability and willingness  to work to financial targets 

• Excellent interpersonal and communication skills, and attention to detail

• Able to work flexibly and under pressure

• Ability to be creative and entrepreneurial in order to find new ways to raise funds

Benefits:

• Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)

• Join free social events for volunteers (such as picnics, walks, creative workshops and celebration events)

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Gain a sense of community and meet the huge team of volunteers

Summary

Role: Helpline Support Volunteer

Reporting to: Operations Director / Helpline Manager

Benefits: on the job training; ongoing professional development opportunities, and access to mental health and wellbeing support.

Hours: 3.5 hours per week (minimum)

Role Type: Voluntary (reasonable expenses will be paid)

Location: First Floor, 1192 Stratford Road, Birmingham, B28 8AB (office based)

Application deadline: 9am on Friday 19 September 2025

Interviews: Monday 29 September and Tuesday 30 September

Training: for 3 weeks across October (09:30-14:00 on 6th,7th,8th,13th,14th,15th,20th,21st and 22nd - please note these dates may be subject to change)

Start Date: 06 October 2025

About Us

Muslim Women’s Network UK (MWNUK) is an award-winning national charity based in Birmingham and has been running since 2003. MWNUK are working to advance equality and social justice for Muslim women and girls. MWNUK achieves its aims through research, campaigning, training, engaging with its membership, evidence-based advocacy, and by operating a culturally sensitive helpline and counselling service.

Training

Due to the variety of enquiries we receive and their sensitive nature, the first month of your role will involve specialised training.You will be required to attend 3 mornings per week for 3 weeks.

Purpose of the Role

We are looking for individuals to volunteer on our Muslim Women’s Network (MWN) Helpline Service which primarily provides support to victims of domestic abuse, violence against women and girls (VAWG) and related issues. We are also recruiting volunteers for a new helpline service focused on recording incidents of anti-Muslim hatred.

As a Helpline Support Volunteer, you will be answering calls, emails, texts, webchat and on Amal Safety mobile app from service-users and supporting them on the wide variety of issues that are raised on the Helpline.  The helpline supports women on more than 45 different issues with most of the calls relate to VAWG as well as mental health and wellbeing.

All responses must be in line with the ethos of MWNUK which upholds protection from discrimination, harassment and victimization in line with the Equality Act 2010. The nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

You will be responsible for maintaining accurate records of the client cases on MWN’s bespoke online databases, ensuring data complies with GDPR requirements.

Given the nature of the role, experience supporting individuals - particularly Muslim women - is essential. This may be through paid employment, volunteering, or informal support of friends and family.

You may also have the opportunity to contribute to maintaining website resources, promoting the service, supporting other MWNUK projects and activities related to Helpline issues.

Full training and ongoing support will be provided to help you feel confident and equipped in your role.

Who are we looking for?

We are looking for a highly motivated and organised individual who is passionate about women’s rights and keen to make a difference. An interest in Violence Against Women and Girls (VAWG) sector and tackling anti-Muslim hatred / Islamophobia is important.

We particularly encourage applications from women who may have taken a careers break or have caring responsibilities as full training will be provided and ongoing support to help you feel confident in your role.

Main responsibilities

• Providing high-level support to users of the MWN Helpline and/or a new anti-Muslim hatred / Islamophobia incident recording service, responding to telephone and electronic enquiries.
• Manage helpline cases, including accurate data entry into MWN’s bespoke database.
• Maintain confidentiality and adhere to data protection policies at all times.
• Attend training sessions as directed.
• Stay informed about developments and legislation on key issues such as forced marriage, violence against women, hate crime, Islamophobia, and related topics.
• Carry out administrative duties and provide support to the Helpline Manager, Operations Director, and Trustees as required.

Person Specification

We are looking for someone who:

•  Has a strong interest in the charity sector, particularly in empowering racialised communities and Muslim women.
•  Can work in a non-judgmental, culturally and faith-sensitive manner.
•  Demonstrates accurate listening and note-taking skills.
• Has an approachable and friendly manner, with strong communication skills.
• Possesses excellent IT skills, including data entry and email correspondence.
• Speaks a second language (e.g., Urdu, Arabic, Punjabi, Mirpuri, Pashtu, Bengali, Gujarati).
• Has experience supporting Muslim women and girls—through paid work, volunteering, or informal support.
• Maintains a high level of professionalism when engaging with internal and external stakeholders. 
• Has knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
• Works effectively as part of a team.
• Can work independently in a highly organised manner.
• Is driven and committed to providing the best possible service and ensuring the success of the Helpline.
• Understands and upholds confidentiality, data protection, and professional boundaries.
• Has knowledge of the community sector and its role in supporting vulnerable groups.

 Equal opportunities awareness

• Demonstrates awareness of diversity issues and maintains a positive, non-discriminatory, and non-judgmental approach.
•  Committed to working collaboratively and flexibly with all members of the MWNUK team.

Essential

• DBS basic clearance

Application process

Stage 1: How to apply

Please send your cover letter (and CV if you are including this) by 9am Friday 19 September 2025. Your cover letter should be no longer than one side of A4 and must include the following:

• Your name and contact details (address, email, phone number)
•  Languages spoken
•  Why you are interested in this role
• How you meet the criteria outlined in the job description and person specification
• Transferable skills relevant to the role—feel free to draw on experiences from home life, education, work, or volunteering
•  Confirmation that: you can commit to the hours outlined and you can attend all training days
• Any existing affiliations with MWNUK (e.g. relationships with current staff, volunteers, or board members)
• Details of one referee who is not related to you

We welcome CVs in addition to the cover letter, but they are not mandatory.

Stage 2: Interview process

Shortlisted applicants will be invited to attend a face-to-face interview on Monday 29 September or Tuesday 30 September 2025.

Further information

•  Unfortunately, we are unable to provide feedback at Stage 1 of the application process.
• A Basic DBS clearance is required for this role.
• If successful, references will be requested. To help speed up the process, please include referee details in your cover letter and/or CV.
• In accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
• Please note that, in line with MWNUK’s legal obligations as a charitable company, all job applications (successful or otherwise) will be retained for a minimum of six months. Applications will be securely deleted once retention is no longer necessary.
• For more information, please refer to our Privacy Policy.