Health awareness jobs in tower hamlets, greater london

Age UK has an exciting opportunity to join their fantastic team in Clapham!

We are recruiting for a Shop Manager to manage the day to day running of our Clapham shop (Clapham High Street, South West London, SW4).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• A 35 hour working week
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

The Methodist Church is committed to ensuring its churches are safe spaces for all. We work hard to ensure compliance with legal requirements, develop good practice, provide effective training and give professional advice on individual cases.  We have an exciting opportunity to join our new safeguarding regional team operating in the north east region and take this forward supporting Methodist churches and work. The post holder will join a team of safeguarding officers who will carry specific responsibility for individual cases, undertake risk assessments, lead training and advise churches. The post will be aligned with specific Methodist districts and provide support to colleagues across the regional area requiring regular travel.

Hours of work: 24 hrs per week. (salary will be prorated to the hours worked)

The successful candidate will hold a relevant professional qualification, experience in child and/or adult protection or significant demonstrable relevant work experience.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme with pensions matched up to 8%.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

If you require reasonable adjustments to made at any stage of the recruitment process, please contact HR team.

Closing date:  28 August 2025

Interviews will take place on (in person): 10th September 2025

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Job Title: Floating Support Worker

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum, inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement

Contract type: Full Time, Fixed Term Contract (Until March 2026 with possibility extension of contract dependent on funding)

Hours: 37.5 hour per week

We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse.

You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of  domestic abuse survivors, to embed best practice across our communities.

You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.

Successful applicants will be expected to work within Refuge’s Values and Behaviors Framework and demonstrate these in their everyday work.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 22 August 2025

Interview Date: 2 September 2025

Salary: £80,000
Location: Flexible with hybrid working of 2dpw from a Ronald McDonald House or Office

Ronald McDonald House Charities is investing significantly in its Engagement Strategy, introducing new positions (such as this Associate Director of Relationship Engagement) to ensure they can establish further meaningful relationships with their community of supporters to expand reach and deepen impact for families that need their support. 

As Associate Director of Relationship Engagement you will lead the strategic development of high-value fundraising, establishing deep relationships with corporate partners, major donors, trusts/foundations and capital appeal supporters, alongside the incredible founding partner McDonald's. You'll also lead a growing team to oversee high-impact special events that drive income and increase charity awareness. 

As Associate Director of Relationship Engagement you will enable the charity to unlock the extraordinary value in their existing networks, while building the infrastructure for sustainable, long-term growth. It's a truly exciting opportunity - joining at a time of significant investment and senior-level buy in to diversify the high value fundraising portfolio and broaden their supporter base, all with the solid foundation and incredible support of their continued partnership with McDonald's.

We're looking to speak with experienced leaders who can demonstrate broad relationship-led fundraising skills, with particular strengths in developing major donor and/or corporate partnerships portfolios. Together, high-value income streams at Ronald McDonald House Charities could truly transform the organisation's future - there's no shortage of warm networks and engaged stakeholders - you'll lead the development of the strategic infrastructure that allows the charity to harness this support. 

As Associate Director of Relationship Engagement you will:

• Strategically lead the all high-value income streams, with a focus on diversification and growth. 
• Oversee the development and delivery of tactical high-value fundraising strategies that enable support from corporate partners, major donors, trust and foundations and capital appeals. 
• Foster a culture of new business development and account growth, maximising opportunities for support and securing transformational gifts and long term partnerships. 
• Champion a relationship-led approach to supporter engagement - establishing tailored journeys that build loyalty, trust and long-term value. 
• Ensure consistency with regards to stewardship - fostering a collaborative fundraising culture across the organisation. 

The role would best suit:

• An experienced high-value fundraising professional, with expertise of securing 6-figure gifts or partnerships .
• A strategic leader with experience of developing high-performing teams and maximising the potential of reports. 
• An individual who is confident engaging a wide variety of senior stakeholders (including trustees, corporate partners and donors). 
• A visionary/big picture thinker, someone who can spot significant funding opportunities and lead the team to establish compelling cases for support that appeal to high-value supporters. 
• Experience in capital campaigns/large-scale appeals is desirable but not essential. 

Please get in touch as soon as possible to express an initial interest, the deadline for applications (CV and cover letter) is Monday 18th August with first stage interviews scheduled to take place w/c 8th September. 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Help build and diversity our income streams, and support the fundraising skills of the VCSE in Hammersmith & Fulham.

The post holder will be responsible for raising funds for Sobus from community fundraising, grants/trusts and developing other key income streams: major donors, regular giving and corporate.

The postholder will also provide information, support and guidance to Hammersmith & Fulham based VCSE organisations on fundraising activities.

The post holder will hold a strategic over view of Sobus’s fundraising needs and be a key player in the charity’s communications and marketing.

Your main duties will be to develop and manage our fundraising strategy, identify potential funding sources and create persuasive, winning funding applications and proposals.

You will also develop and deliver beginner level fundraising workshops for local micro and newly established VCS organisations, and provide help local VCSE organisations develop their fundraising strategies and funding applications

ABOUT THE ROLE

Variety is looking for a PR and Communications Manager to join our growing team and take responsibility for our communications strategy to support fundraising, programmes and brand activities. It is an exciting time to join the charity as we have laid the groundwork over the last year to improve our marketing and communication channels and have ambitious plans to double our charity size, to fund life-changing practical support for disabled and disadvantaged children and young people across the UK.

We have a new Director of Fundraising and Communications in place who you will work closely alongside, and your work will be across three areas: content creation including the website, PR and social media. Key to success is putting children’s stories at the heart of our communication and you will need to work independently, guiding the Social Media Officer and freelancers, playing a key role in our collaborative and high-performing team.

ABOUT VARIETY

In the UK, there are more than 1.3 million disabled children and over 4 million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.

In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.

 KEY RESPONSIBILITIES

•Content creation – identify and gather beneficiary stories and create compelling content for Variety’s communication channels  

•PR – develop a network of supportive media contacts and partners to effectively promote our work and proactively target journalists, writing and delivering press releases as needed

•Social media – oversee the social media calendar and have responsibility for the social content and channels. Have managerial responsibility for the Social Media Officer, ensuring content is planned in and comments are monitored with occasional weekend cover

•Interview beneficiaries of Variety, meeting family members, working with external agents (photographers, filmmakers) as necessary to give beneficiaries the best experience while gathering the most relevant information for story telling

•Produce stories with the Director of Fundraising and Communications in the best formats, ensuring brand compliance and accessibility

•Ensure consent is obtained at every stage of content gathering and materials are stored securely in line with GDPR legislation and Variety’s privacy policy

•Monitor and analyse our channels to identify trends and areas to improve

•Work with the Director of Fundraising and Communications on marketing and brand awareness campaigns

•Attend Variety events, maximising engagement and representing the charity 

•Manage the communications budget and ensure when using freelance or agency providers we have competitive rates

•Manage email marketing, including creating a monthly newsletter and expanding our reach by building our mailing list

•Manage the website content, ensuring brand consistency and working with external suppliers to manage any website improvements and SEO performance.

•  Collaborate with programmes team attending Sunshine Coach presentations and Great Days Out to gather content when required

•Collaborate with the fundraising team attending partnership, challenge and social events to gather content when required

•Keep records up-to-date on Variety’s shared drive and CRM system, manage the communications email inbox

•  Participate in staff meetings, fundraising, programme and communications team meetings and contribute to the success of Variety’s strategy

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

Essential

• Three years’ experience working on a charity communications team

• Experience managing digital channels and creating content

• Experience of writing and sending out press releases

• Excellent writing and communication skills

• Knowledge of comms analytics and creating reports to measure data

• Good organisational skills and multi-tasking during busy periods

• Enthusiastic, energetic, self-motivated and passionate about the Third Sector

HOW TO APPLY

Please submit your CV with a cover letter explaining why you’d make a great candidate for this role. Applications will close on Wednesday, 20 August at 5pm with interviews taking place week commencing 25th August and 1 September 2025.

Please let us know if you have any accessibility requirements or need any adjustments for the interview.

MAIN BENEFITS, TERMS AND CONDITIONS

Location: Variety HQ, Camden Town, London (hybrid working, 3 days in the office per week)

Hours: 9am to 5pm

25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual). In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday.

Pension 7% ER contribution, Life Assurance 4x annual salary, Company sick pay scheme, medicash benefit.

EQUALITY DIVERSITY AND INCLUSION

 Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

Charity People is proud to be partnering with The Migraine Trust, the UK's leading charity dedicated to supporting people affected by migraine. With over one in seven people in the UK living with this complex neurological condition, The Migraine Trust is a vital voice for change, campaigning for awareness, funding research, and providing trusted support.

We're looking for a dynamic and strategic Head of Fundraising to join the Senior Leadership Team and lead a growing and ambitious fundraising function. This is a hands-on leadership role with a strong focus on corporate partnerships and major donor development. You'll be joining at a time of real momentum, with the opportunity to shape the future of income generation and make a tangible impact on the lives of people living with migraine.

Our vision

A world where migraine doesn't stop anyone from living the life they want

Our mission

Everyone with migraine deserves the best possible care and treatment and support. We invest in research, campaign for long term improvements and address the stigma and misunderstanding that currently exists. No one with migraine should feel alone and we are here at every step

Head of Fundraising

• Hybrid (London office 1 day/week or 1 day/month for SLT if home-based)
• Circa £52k
• Full-time, 35 hours per week
• 25 days annual leave (rising to 30), plus office closure over Christmas and your birthday off
• 8% employer pension contribution (with 4% employee contribution)
• Generous training and development budget
• Employee Assistance Programme for wellbeing support
• Flexible working culture with hybrid and home-based options

Closing date: Friday 22nd August

First Stage Interviews: w/c 1st September

Second Stage Interviews: w/c 8th September

About the Role

Reporting to the Chief Executive and managing a brilliant team of four, you'll lead the development and delivery of a diverse fundraising strategy. You'll take a proactive role in cultivating high-value relationships, securing new partnerships, and driving innovation across income streams.

Key priorities include:

• Leading and inspiring a high-performing fundraising team
• Developing and delivering a multi-channel fundraising strategy
• Building strategic corporate partnerships and major donor relationships
• Growing a pipeline of non-pharma corporate prospects
• Collaborating across teams to create compelling cases for support
• Championing best practice use of Beacon CRM
• Ensuring compliance with GDPR, charity law, and fundraising regulations

About You

We're looking for a confident and entrepreneurial fundraiser with:

• A strong track record in corporate fundraising and major donor development
• Experience leading successful teams and managing income targets
• Knowledge of trusts, foundations, and individual giving
• Excellent communication and relationship-building skills
• A collaborative, creative, and ambitious mindset
• Understanding of charity law, GDPR, and the Code of Fundraising Practice

This is a brilliant opportunity to lead a fundraising team with purpose, creativity, and ambition and to help build a future where migraine doesn't stop anyone from living the life they want.

To find out more and to request a full job pack, please contact Kevin at Charity People

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.   

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.  Our work now includes specific programming for women refugees, Afghan nationals, Ukrainians and those who have come through the asylum system

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.

In order to succeed, participants need more than just training and job search support. They need to feel connected, informed, and welcomed into the communities they live in.

We are now recruiting a Community Lead to play a key role in delivering that wider support. You will lead community engagement and outreach activities, help participants understand and access local services, and ensure that support is culturally appropriate and inclusive. You will also help build partnerships with local groups, promote volunteering, and run events that support social connection and reduce isolation. You will contribute to our social value commitments and play a crucial part in shaping how the STEP programme responds to local needs and participant feedback.

About you

We are looking for candidates who have:

• Proven experience in community engagement, outreach or partnership work
• Understanding of the issues and challenges faced by people who have experienced forced displacement accessing employment and of the challenges faced by people who are resettling in a new country and community
• Experience of delivering and supporting events, webinars or community activities
• Experience producing accessible, culturally sensitive written materials or communications
• Experience working with or within community organisations or VCSEs
• Excellent interpersonal and relationship building skills. 
• Strong organisational and time management skills
• Confident writing skills (newsletters, social content or short reports)
• Proficiency in Cantonese and/or Ukrainian would be desirable to support webinar delivery and community engagement

Candidates must be UK based and have the right to work in the UK for the duration of the contract

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 21st August 2025.

Expected start date will be 9th October 2025.

JOB PURPOSE

To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.

To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.

To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.

KEY DUTIES AND RESPONSIBILITIES

Deliver individual strategic projects/business plan objectives for the team

Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards.  This includes:

• Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable

• Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis

• Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process

• Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.

Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:

• Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.

• Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.

Project compliance and quality requirements are achieved by:

• Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.

• Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.

• Escalating risks promptly and appropriately.

• Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.

• Contributing to the design of monitoring and reporting processes.

• Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.

• Ensure that work undertaken reflects and supports equality and diversity.

Support the implementation of best practice systems and processes

Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:

• Providing reports and/or data on trends, compliance, and quality.

• Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.

• Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.

• Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.

• Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.

• Support the development and/or updating of content for information systems.

Maintain expertise and insight

• Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.

• Be proactive in identifying external and internal contacts to inform activity to improve service delivery.

• Advise managers on recent developments in field of work.

• Undertake research and analysis in field of work.

Contribute to team

• Be an active member of the Quality Team, identifying opportunities for your own development.

• Provide regular updates to the Quality Manager regarding partners quality and processes.

•  Contribute to the good and efficient working of the team in delivering against the business plan.

•  Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.

•  Compliance with LCALC policies and procedures, including health and safety.

•  Undertake any other duties as may be reasonably required within the scope of the role.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.

• To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.

•  To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.

PERSON SPECIFICATION – Quality Officer / Central Supervisor

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.

(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.

(3) An understanding of compliance monitoring and performance management.

(4) A proven commitment to continuing professional development.

SKILLS AND ABILITIES

(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.

(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.

(7) Proven ability to identify service delivery issues affecting quality

(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines

(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills

(10)Excellent influencing, negotiating and administrative skills.

(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.

(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.

QUALITIES

(13) Commitment to initiatives to combat poverty and social exclusion

(14) Energetic and self-motivated

(15) Commitment to equal opportunities

(16) Willingness to accept direction and supervision

(17) Willing and able to work outside office hours from time to time

(18) Commitment to the aims of Leicester Community Advice and Law Centre

OTHER REQUIREMENTS

(19)  Must have access to own car and be willing to undertake travel throughout  Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.

(20)  Willing and able to work remotely and/or from home.

Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.

We are looking for someone who is angry at injustice, who really believes in the ability of ordinary people to make change, and who is motivated to learn the craft of Broad-Based Organising. If that is you, we’d love you to join our growing team of 11 organisers in South London! We hope to work with you to build on already existing work in Greenwich and support the building of new work in Bexley. 

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.  

Community Organising

We train thousands of people each year to lead change in their communities, through the craft of Broad-based Community Organising, equipping them and their institutions with the skills to hold powerholders to account. We organise with 500+ member organisations in powerful alliances throughout the UK, and in South London Citizens we organise in ten boroughs with almost 100 member organisations. Our members include schools, universities, faith groups, parents’ groups, health practices, charities, migrant hubs and other civil society organisations. 

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

The principal responsibility of an Associate Organiser is their own development: learning the craft of Community Organising under the guidance of an experienced Community Organiser. You will work intensively with a small number of member organisations under close supervision, growing your experience, skill and responsibility incrementally. An Associate Organiser is working towards becoming a competent practitioner of the craft of broad-based community organising methodology, and focuses on the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change.

This role is particularly to organise with Be Well Organisations in Greenwich and Bexley. Be Well Organisations may be faith, education, or community institutions, tackling isolation and poor mental health by: 1. Building relationships, 2. Signposting and offering practical support, and 3. Taking action on structural and systemic inequalities and injustices. But you may also work on other campaign priorities and responsibilities as needed across the team. 

We are looking for people who are angry about injustice, who believe ordinary people have the power to make change, and who are motivated to learn the craft of Broad-based Organising. The role is hugely varied, and involves working across the two boroughs, in different institutions and context, and with a lot of independence.

Working as an Associate Organiser in South London Citizens, your main responsibilities will include: 

Build relational power to further the goals of CUK 

• Actively participate in the development of a comprehensive power analysis appropriate to the desired sphere of influence for each project/assignment 

• Establish working relationships with identified leaders and demonstrate ability to move them into action, including as part of the wider alliance; taking the initiative to establish new relationships

• Conduct 15-20 weekly one-to-ones to develop relationships with leaders and understand their concerns. 

• Tell a wide range of Community Organising stories effectively to influence others and achieve CUK’s goals 

Identify and develop relational leaders prepared to act with others for the common good 

• Identify and discern actual and potential leaders with the passion and ability to drive change

• Proactively create opportunities for leaders to develop, especially tertiary or new leaders; nominate for training on the core taster curriculum 

• Successfully deliver training workshops in local institutions and on the core taster curriculum at a local level 

Strengthen institutions and develop BBOs 

• Ensure good understanding of the basic interests and traditions of typical member institutions 

• Organise several Be Well Organisations to participate more fully in the alliance 

• Support pre-existing core teams and create/develop new core teams to provide leadership 

Support leaders through the Cycle of Action in order to create change 

• Support leaders in running listening campaigns 

• Organise actions; demonstrating increasing independence in working without the need for close supervision

• Take the lead in supporting Be Well Organisations through the cycle of action 

• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions 

Contribute to CUK’s financial viability through effective fundraising & financial management  

• Recruit new dues paying institutions; work together with a more senior Organiser to negotiate annual membership fees and letters of understanding 

• Contribute substantively to fundraising to ensure the sustainability of the work 

• Liaise with the Finance & Operations team to update the membership database and ensure timely invoicing and fee collection 

Contribute to effective teamwork 

• Be proactive concerning personal professional development and wellbeing; i.e. by reading widely, developing a healthy work-life balance and demonstrating ability to reflect on own organising craft & improve on self-identified weaknesses 

• Demonstrate ability to work effectively with colleagues and participate in a team 

• Produce all required reports and follow CUK’s procedures on time and to the required standards 

Participate in the development of the craft of Community Organising and play a role in the Guild of COs 

• Schedule an average of at least three 1-2-1 relational meetings into your daily schedule as a core part of your professional practice 

• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training or other local or regional trainings 

• Participate in fortnightly learning sessions with the wider SLC team 

Personal Specification 

(D) Desirable, (E) Essential 

Experience 

• Previous campaign experience (D) 

• Evidence of having acted in a leadership role with peers or in local community activities (e.g. organising a club or project, playing a role in a faith institution) (E) 

• Experience of project management; evidence of having delivered work on time and to standard (D) 

• Able to demonstrate previous experience of ‘learning by doing’ in a work or project environment; evidence of being open to feedback and comfortably coachable (E) 

Key skills and knowledge 

• Excellent interpersonal awareness – ability to listen well and appreciate a viewpoint or opinion that is different from one’s own (E) 

• Excellent concern for impact – ability to adapt own behaviour to address the needs or concerns of someone else (E) 

• Good communication skills – able to speak with conviction and passion; and to make a logical argument (E) 

Personal qualities & values 

• A self-starter with ability to take initiative and work independently (E) 

• A belief in the capacity of ordinary people to make change, and the ability to build relationships with people across divides (e.g. religious, racial, language, class, etc) (E) 

• An anger at justice (E) 

• A positive enthusiasm for working with faith congregations, trade unions, schools, and other community organisations (E) 

• An interest in and experience of politics and public life (E) 

• Able to work in a team (E) 

• Willingness to work within accountable relationships (E) 

• Self-motivated and adaptable (E) 

Our Organisers work closely with member institutions and will be expected to attend and lead events that take place in the evenings and weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance. 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would particularly love to see applications from people of faith, people from racialised communities, people living with disabilities, and LGBTQIA+ people, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

 Interview date: last week of August

Role: Finance & CRM Administrator

Reporting to: Financial Controller, with a dotted line to the Directors/Fundraising team

Purpose of job: To work with the Finance and Fundraising teams to provide excellent finance, CRM & other systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include maintaining financial records, managing and maintaining a CRM database of contacts, supporting other digital systems, and some general administrative duties including IT support.

Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.

Contract: Permanent

Salary: £28,000-£30,000pa depending on experience

Who we are looking for

Are you fascinated by data with an excellent grasp on finance, IT and digital systems? Are you interested in the role financial, CRM & other digital systems play in how arts organisations and cultural projects are managed? Are you looking to take the next step in your arts finance, administration or fundraising career?

The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of Finance & CRM Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM which began in 2023.

This new role is essential to the success of the Finance & Fundraising teams, in providing effective finance and CRM administration support. The Finance and CRM Administrator will support income generation activities including fundraising and venue hire, as well as playing a vital role in keeping the Museum’s accounting systems working effectively.

This includes processing all types of financial transactions on Xero and maintaining records on Beacon. You will work as a key part of both teams supporting the Museum’s strategy through the provision of high quality financial & other data, and the maintenance of the underlying systems.

This is an exciting opportunity for a highly organised individual with strong financial skills, an attention to detail, and a flair for collaborative working and information management. You will be looking to expand your skillset and make a tangible impact on our work,

through the effective use & development of the main systems underpining our financial strategy & income generation.

Key objectives

· Supporting the Finance team with accurate & timely processing & reconciling of all types of Museum transactions & ledgers including sales, purchases, banking & cash.

· Continue ongoing migration of supporter and customer data to Beacon CRM, working with all teams

· Support all staff with SharePoint migration project ensuring effective record management

· Continue seeking opportunities to improve the use of our digital systems to increase organisational efficiencies & income generation

Key responsibilities

Finance

· Raise sales invoices

· Process credit card transactions

· Credit control & reconciliation of the sales ledger

· Financial management of shop takings

· Process bank & cash transactions

· Bank reconciliations

· Produce financial reports & other ad hoc duties as required by the Financial Controller

· Gift Aid Claims support

· Training in and promoting use of XERO to staff

CRM Administration

· Maintain and update Beacon with all fundraising transactions including applications, prospects, & funding receipts

· Process donations, pledges and ticket payments from individuals, organisations, trusts and foundations

· Day-to-day administration of the Museum’s Friends & other membership schemes

· Maintain up-to-date and accurate records of contacts ensuring that strict confidentiality and GDPR legislation and guidance is adhered to

· Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM

· Lead on development of improving existing CRM systems within Beacon CRM

· Assist in data capture and gathering to support fundraising compliance & applications

· Training in and promoting use of CRM to staff including building reports.

Admin support

· Basic IT support working with outsourced IT contractors and the Operations team

· Manage the ordering of office items

· Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins

· Supporting the Director’s Office Project Manager with governance & meetings

Other

· To perform any other tasks as reasonably requested by the Directors, Financial

Controller and Fundraising team

Person specification

Essential

· Excellent financial, administration & analytical skills

· Experience of financial systems such as Xero, Sage or QuickBooks

· Good understanding and experience of Excel

· Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders

· Solid experience working with not-for-profit databases, such as Beacon CRM

· The ability to also work independently and take initiative within a small team

· Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities

· Excellent IT skills including in depth knowledge of financial systems, CRM, Microsoft 365, SharePoint, and other cloud based digital systems

· An enjoyment of and willingness to engage with a wide variety of people and organisations

· Able to act with discretion and maintain professional confidentiality at all times

· Appreciation of and support for the aims, values and ethos of The Foundling Museum

Desirable

· An interest in and engagement with the work and ethos of the Museum

· An interest in and engagement with the arts, heritage and/or music

· Experience of working in a finance or fundraising environment

Benefits

· 25 days annual leave per year (pro rata) + bank holidays (pro rata)+ Birthday leave + Volunteering leave

· You will be eligible to join a group contributory pension scheme (3 months after your start date)

· Discount from the Foundling Museum Shop and local partner businesses

· Access to season ticket , rental deposit and cycle to work scheme loans (3 months from your start date)

· Free and discounted access to partner museums and galleries

· Free access to our fully funded Employee Assistance Programme for wellbeing – WISDOM

· Training support from our on line learning platform

Interview timetable :

Closing date: 5pm 17 Aug 2025

First interview date: Week commencing 25 August 2025 (NB interview will include a job related task)

Second interview date for shortlisted candidates: Week commencing 8 September 2025

How to apply:

To apply please use the link to our application portal where you will be asked to upload our standard application form.

The form will ask you for: details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post; Details of your notice period and names of 2 referees, together with the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission); Telephone numbers, which will be used with discretion.

Please also tell us what makes you a good fit for the role, for example,giving evidence of your ability to match the criteria outlined in the Person Specification.

PLEASE NOTE: the application portal will request a CV. This is not necessary and can be ignored. Where it requests a CV please only upload the completed Application form, and the optional Equal Opportunities form.

Please get in touch with us if you have any access requirements, for example if you would prefer to send your application via video.

About the Foundling Museum

‘A seaman, a composer and a painter, and the moving story of the charity they started 270 years ago. It is a recipe of art and care, which still looks after kids today. Coram, Handel, Hogarth, what’s not to love?’ - Grayson Perry CBE, Foundling Museum Trustee

The Foundling Museum tells the compelling story of Thomas Coram’s Hospital for foundlings, the UK’s first ever children’s charity, now named Coram, and its first public art gallery, now the Foundling Museum.

Inspired by three great 18th-century activists - Thomas Coram, William Hogarth and George Frideric Handel - our mission is to inspire change and transform lives through the power of the arts. We believe in creative action that brings past and present together, to stimulate imaginations and enrich lives.

Examples of our work include:

· Art projects which explore how our historic story of care still resonates today by addressing stigma and supporting mental health. We do this by working in a connected way, establishing collaborations with local health and community partners.

· ‘Tracing Our Tales’, our flagship training programme for care-experienced young people which was named Learning Programme of the Year at the 2022 Museums and Heritage Awards. Supported by our Learning Team, trainees learn art or creative writing skills in weekly sessions led by dynamic artists and poets, to build a creative portfolio.

· Exhibitions, collections and displays, ranging from tiny, touching identifying tokens left by mothers with their babies, to composer George Frideric Handel’s will. Around the Museum, you’ll find works of art by contemporary artists like Yinka Shonibare CBE RA, Tracey Emin and Michael Craig-Martin, as well as 18th-century artists William Hogarth, Thomas Gainsborough and Joshua Reynolds.

Contract: 2 year fixed contract

Location: This is a hybrid position, with an average minimum of 2-3 days based in our London office, working remotely from your home, and occasional around Britain. You should live within commuting distance of our London Office.

Hybrid Working: Connexional Team staff based at Methodist Church House have a hybrid work pattern which is currently 2-3 days in the office, and the remaining days remote.

About the Role

Are you an experienced project manager passionate about social justice and global mission?

The Methodist Church in Britain is looking for a Mission Projects Officer to deliver impactful initiatives in the key areas of social justice, organising, reparative justice and global relations.

This is a role for someone who thrives on purpose-driven work and wants to make a tangible difference.

This role sits within the Justice team, working collaboratively with the Global Relationships Team and others. You will also be a part of the wider Mission Team, playing a key role in implementing our strategy in response to Our Calling and the Methodist Way of Life.

In this post, you will focus on the following priorities:

• The managements and delivery of projects as part of the Justice and Global Relationships Teams
• Facilitating effective consultation and collaborative working groups

• Conducting research and producing reports to inform senior decision-making
• Coordinating events that inspire and mobilise communities

About You

The ideal candidate will need the following:

• Experience in project management and delivery
• Ability to problem solve, working both independently and collaboratively when required
• Excellent time and self-management
• A collaborative and inclusive approach to working with others

• Ability to communicate complex ideas with clarity and to engage diverse audiences with sensitivity

Should you wish to discuss this role informally, please contact: Rachel Lampard  or Andy Dye (details on website)

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please email HR (details on website)

Closing Date: 27 August 2025

Interview Date: 10 September 2025

We're looking for a kind, compassionate and resilient Therapist to join our Young People's services in Bromley and Ealing.

£6,936.00 per annum, working 8 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Anerley Station Road and Horn Lane are innovative young people semi- independent accommodation services. Anerley Station Road is based in one site in Bromley and Horn Lane is spread across two neighbouring sites in Eailing, both services support a broad range of service users including Looked After Children, Care Leavers, Unaccompanied Asylum-Seeking Children, as well as other young people being referred in for multiple support needs.
The services work closely with statutory services to provide wrap around support for each customer within the service. Support is provided by a large and skilled workforce with specialist roles.
We are recruiting for an experienced counsellor/psychotherapist to join the team who will lead in facilitating therapeutic groups and individual counselling /therapy for customers across the two locations spending 4 hours a week at each service.

The post holder will support the staff team in developing their psychological understanding and raising awareness in the emotional impact of working with young people, whilst leading on creating and maintaining a therapeutically informed programme for the team to deliver Psychological Informed Environment in the service.

The Therapist will work with young people to improve engagement with support services as well as providing in depth sessions with young people with the desired outcome of the young person having a clearer insight into their own emotional wellbeing.

The post holder will have a creative approach to engaging young people including group and individual therapy and will tailor their interactions to each young person (this could involve using any approach which might be easier for the young person to engage with: self-expression, mindfulness, art, creative writing etc.).

Key information and documentation will be kept up to the required standard as expected between a therapist and a client and the post holder will adhere to all relevant legislation that governs these professional relationships.

The post holder will work flexibly across the service and will use technology were appropriate to ensure time is effectively used across the service provision.

What you'll do:
* Adopt and implement a Psychological informed Environment in the service.
* To support the team in carrying out holistic assessments on appropriate support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers, and other agencies.
* To liaise with the multi-disciplinary team working collaboratively to ensure that full information is given (in case of risk) to enable a robust assessment of service-users.
* Lead on staff team debriefs following any serious incidents, develop workshops to assist staff in managing stress and wellbeing in the workplace and advise the manager on supportive interventions for the team as a whole
* Lead on team reflective practise sessions but also other creative activities for the team to aid reflection, insight, and best practise.
* To ensure recovery focused support plans are reviewed, evaluated, and amended in accordance with changing needs, presenting risks and individual preferences to promote recovery with an attitude of 'positive risk taking'.
* To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one-to-one basis to achieve positive outcomes within a given service timeframe.
* Provide structured support and guidance to other front-line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum.
* Lead on external relationships with Mental Health professionals, including the Recovery team, maintaining excellent relationships with them.
* Develop and maintain links with key agencies and service providers in the local community.
* Demonstrate a commitment to the empowerment of service-users and a strong interest in co production and promoting people's rights.
* Knowledge and practical experience of using person centred tools to support recovery and development of service-users.

Please see our website for a full job deescription.

We're looking for a kind, compassionate and resilient Support Worker to join our RBKC Complex Needs Service in Kensington and Chelsea

£29,684.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Providing a flexible and individually tailored support package to enable vulnerable people to manage their licences and move towards greater independence within the
community.

What you'll do:

· Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager

· Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

· Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

· Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

· Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.

· Develop and maintain links with all key agencies and service providers in the local community

· Empower customers to ensure they receive the service and benefits they are entitled to

· Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

· Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

· Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

· Engage in learning and development activity to increase knowledge and skills

· Ability to defuse challenging behaviour with awareness of personal safety.

· Adhere to Look Ahead's Policies and Procedures

· Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

§ Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

§ Approachable and open behaviour

§ Prefers working as part of a group or team

§ Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

§ Has a practical and logical mind and is naturally well organised

§ Thrives on change and enjoys dynamic diverse environments

§ Is confident with high levels of self-esteem

§ Is respectful, articulate and sensitive in style of communication

§ Is essentially customer-focused

§ Is motivated towards excellence and improvement of personal performance with a can do attitude

§ Ability to cope positively with challenging and diverse behaviours

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.