Health development officer jobs
Summary
Are you a creative and digitally savvy communicator with a passion for meaningful work? Join the National Safeguarding Team as our new Digital Officer and play a pivotal role in promoting awareness, engagement, and best practices across a range of safeguarding initiatives.
As Digital Officer, you'll support the Communications Manager in delivering outreach campaigns, producing high-quality multimedia content, and shaping digital strategies that drive impact and engagement. You'll contribute to both ongoing communications efforts and upcoming campaigns, ensuring our safeguarding messages are delivered with clarity, sensitivity, and reach.
- Develop and deliver compelling digital content across web, social media, print, and video platforms.
- Support safeguarding communications initiatives with creative input and timely execution.
- Act as a digital imaging expert-offering training, managing content workflows, and ensuring quality control.
- Coordinate and deliver digital content projects in line with organisational goals and engagement strategies.
- Ensure all digital material complies with accessibility, copyright, and data management requirements.
- Collaborate with IT colleagues to maintain and optimise multimedia tools and equipment.
- A basic DBS check will be required as part of our pre-employment checks.
- This is a hybrid role with the expectation to work from the office location 1-3 days per week.
What We're Looking For
- A proactive, detail-oriented individual with strong digital content creation skills.
- Experience in web content management, graphic design, or multimedia production.
- A team player committed to professional development and adaptable to evolving communication needs.
- Knowledge of copyright law and best practices in digital media and safeguarding communications is highly desirable.
You will need to be/have:
- Strong IT skills, including proficiency in image creation, publishing, and photo editing software (e.g. Capture One, Adobe Photoshop, Lightroom, Bridge or similar), as well as general applications such as Microsoft Office.
- Attention to detail and care in handling sensitive digital content, ensuring accuracy, security, and compliance with relevant guidelines.
- Proficient in creating high-quality visual and written content for digital campaigns, with strong technical knowledge of web technologies, HTML/CSS, SEO, and UX design.
- Experienced in using content and digital asset management systems, working within agile environments, and delivering user-focused solutions.
- Demonstrated solid editorial, customer service, and copyright compliance capabilities in digital communications.
- The ability to work unsupervised and as a member of a team.
- The ability to organise your own work and prioritise duties across a range of work areas and projects.
- Able to work under pressure and meet deadlines.
- A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
- Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
HEAD OF FINANCE – Learning Disabilities Sector
Hybrid and Home working.
Must live within a reasonable commutable distance to our Head Office in Shrewsbury
Full-time post
Salary circa £55,000 plus pension and generous annual leave benefit
Bethphage is a charitable business, operating across the West Midlands providing support to people with disabilities and those who experience mental health problems
Bethphage has recently celebrated its thirtieth Birthday. Since establishment in 1994, Bethphage has grown from strength to strength, diversified and continues to grow. We operate as a commercial business, we are driven by our mission and live by our values, with the people we support at the heart of what we do. We have held the Investors in People Gold for twelve years.
Our person-centred approach also enables us to work strategically with commissioners to develop bespoke provision which achieves the desired outcome for people.
As a not-for-profit business, we reinvest our surpluses wisely and in addition to purchasing several homes for the people we support, our head office, we have recently purchased a farm with twelve acres in South Shropshire to develop our farm-based day opportunities, whilst providing longer term development opportunities over the next five to ten years.
The current incumbent has decided to retire (early) and has successfully made the job his own over the last five-years. Therefore, we are reluctantly seeking a replacement to join our executive management team.
The successful candidate will lead on all fiscal and IT issues and be accountable for these functions across Bethphage. This role will demand a strong commercial financial acumen, as these are difficult times for our sector. We are operating in an environment of disappointing settlements from commissioners and proposed changes in legislation which will complicate the supply of staff. Fortunately, the organisation has been well and prudently managed so has strong foundations.
The key purpose of the role is to provide professional leadership to Bethphage's fiscal agenda, ensuring their efficacy and fit with the organisation's values, ethos, culture and strategy. With strategic responsibility for finance and IT you will ensure that the organisation has highly effective well-implemented operational strategies, which align to Bethphage's core business, and deliver positive outcomes.
A full job description and recruitment brochure will be emailed to all interested candidates.
Core Duties
1. You will play a key part in ensuring we achieve our mission to be an excellent provider of services to people with disabilities.
2. Maintain and develop robust financial systems that ensure the utmost standards of governance and financial compliance, delivering a clean audit annually.
3. Manage the annual budgeting, forecasting, planning and treasury process ensuring the organisation remains of a sustainable footing.
4. Support senior teams to create growth strategies and plans
5. Develop and maintain strong relationships with key stakeholders, especially those within commissioning roles within Local Authorities.
6. Advise the CEO and Executive Management Team on all matters relating to financial performance
7. Lead, motivate and manage the finance team
8. To contribute to the management of all contracts and contract reviews.
9. Finance lead for all new tenders and bids.
10. To lead and manage Insurance negotiation and all claims activity
11. Responsible for the management of the external IT contract and organisational lead of information technology.
12. Prepare annual accounts and manage the audit process, ensuring governance, the highest standards of best practice, and compliance.
13. Control all financial and accountancy matters including month end reports, management accounts, cash flow management, statutory accounts, compliance, presentation of management information and KPIs
14. Support the business through change and growth periods, coordinating corporate finance, debt, taxation, equity, acquisitions, and VAT registration.
15. To manage and coordinate the fiscal relationships between the holding company and subsidiaries.
Interested parties must complete an application form and the deadline for submissions is the close of business on 8TH August 2025
Interviews will be held 8th & 19th August 2025
A full job description and recruitment brochure will be emailed to all interested candidates.
*Some of our roles require males, females, race and age specific employees only. Where this is indicated, this is a genuine occupational requirement in accordance with the Equality Act 2010
Our Mission is to be an excellent provider of services for people with disabilities

The client requests no contact from agencies or media sales.
Position: Senior Individual Giving Officer (Development)
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London. With flexibility to work remotely.
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you an experienced fundraiser looking to take the next step in your direct marketing career? Do you want your work to make a real and lasting impact?
We’re looking for a motivated, organised and creative Senior Individual Giving Officer to join our ambitious and supportive development team at the MS Society.
You’ll play a key role in planning and delivering multi-channel fundraising campaigns and supporter engagements projects to time, income targets and expenditure budgets. You’ll have space to be creative, freedom to test new ideas, and the chance to shape the future of our development programme.
This is an exciting opportunity for someone who’s already worked in an individual giving role and is ready to take on more responsibility. You’ll be organised, with a strong eye for detail and a proven track record of managing successful direct marketing campaigns from start to finish. You’ll analyse results, test new ideas, and find ways to improve future campaigns.
With great interpersonal skills, you’ll work collaboratively with internal teams and external suppliers to deliver high-quality campaigns and build relationships with supporters. With a creative and enthusiastic approach, you’ll take ownership of your work, shape our individual giving programme, and make a real difference to people living with MS.
We’re committed to equality, diversity and inclusion, and we encourage applications from people of all backgrounds and experiences—especially those with lived experience of MS or disability.
Closing date for applications: 9:00 on Friday 4 July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Hours: Full-time
Pay: Up to £26,210 GBP gross annual (dependent on experience)
Duration: Permanent
Right to work: Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)
Programme Assistant to support coordination of capacity building and training for Emergency Medical Teams, and humanitarian and academic partners.
The key objective of UK-Med’s training and capacity building capability is to work with colleagues, members, partners, stakeholders and national health staff to strengthen response skills in order to enable Emergency Medical Teams and wider health services to be better prepared for emergencies. Integral to this is to ensure that the professionals who deliver UK-Med’s responses are well prepared, know what to expect, and deliver the best possible responses, resulting in positive health outcomes for the patients and communities we serve.
The Programme Assistant plays a vital role in supporting the delivery of high-quality Capacity Building and Training to internal and external audiences, with a key focus on supporting activities to ensure that preparation and training of UK-Med’s global workforce, comprising Core Staff and a Register of approximately 1,400 healthcare professionals worldwide runs smoothly.
Working under the guidance of the Programme Manager and closely with the rest of the Learning & Capacity Building team, the Programme Assistant will support and coordinate the delivery of high-quality capacity building and training interventions in line with UK-Med’s vision for our digital, in-person and simulation-based training capability.
The ideal candidate for Programme Assistant is someone passionate about Learning and Development and capacity building for humanitarian programming with excellent attention to detail, strong administration skills as well as skills in training coordination and effective communication. The role requires an organised and consistent approach to meeting team priorities and deliverables.
We offer a competitive salary and benefits in a supportive work environment, with the opportunity to contribute significantly to humanitarian efforts through your role.
How to apply
We strongly recommend that you read the Candidate Information Pack – Programme Assistant - July 2025before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Please apply as soon as possible and no later than Monday 1st July 2025
Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
We are 4 Day Week employer
Purpose of the role
Join Brook, the UK’s longest-running sexual health charity and help us shape the future of education, wellbeing, and digital services for young people.
We’re looking for a commercially-minded Business Development Manager to drive growth across Brook’s education, training, and consultancy offers.
It’s a chance to join a dynamic, mission-led team committed to creating lasting change. You’ll play a key role in securing high-value contracts, identifying new market opportunities, and collaborating with colleagues across the charity to co-create services that are needed and impactful.
Essential criteria
- 2 years of account management, or sales experience.
- Experience of working within the third or public sector
To learn more about the role and person specification please read the attached 'role specification' which can be found on the application form.
About the role:
- Hours: Full Time 37.5 Hours per week
(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)
- Contract: Permanent
- Location: London
- Salary: £39,000
- Closing date: 27/07/2025
- Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.
About Brook:
Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.
Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.
We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.
Benefits of working for Brook:
- 4 Day Week (Working 20% hours less without salary decrease)
- Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
- Sick pay (from 3 up to 12 weeks fully paid)
- Flexible working
- Gratitude scheme
- Assisted purchase scheme
- Cycle to Work up to £1k
- Employee Assistance Programme (EAP)
- Long service awards
- Maternity and paternity pay
- Pension scheme – with contributions matched up to a maximum of 4%
- Training and development opportunities
- Coaching
Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.
Please note: internal applicants with live sanctions will not be considered for this role.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.
Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.
Thank you for your interest in working for Brook.
Brook Safeguarding with Purpose
Working with People Safely. Safe Place, Safe People.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Hospice Lottery Partnership:
Established in 1997, The Hospice Lottery Partnership is a not-for-profit social enterprise dedicated to raising vital funds for our partner charities through a weekly lottery and seasonal Superdraw Raffles. Our mission is to support charities that provide essential care to communities, with 58% of our income last year directly benefiting our partners. By participating, our supporters not only have the chance to win significant prizes but also make a meaningful difference to many patients and their families.
The Role:
We are seeking a dynamic and strategic Head of Sales and Business Development to lead our growth and impact. This pivotal role demands a blend of strategic vision, interpersonal finesse, analytical expertise, and leadership to drive revenue, expand our lottery’s reach, and enhance supporter engagement. You will forge impactful partnerships, develop innovative sales and marketing strategies, and lead a dedicated team while ensuring compliance and stakeholder satisfaction to meet ambitious financial targets.
Key Responsibilities
- Develop and implement innovative sales and marketing strategies to grow lottery participation.
- Build and maintain strategic partnerships to enhance fundraising efforts.
- Lead, motivate, and develop the sales, marketing and business development team.
- Analyse data to derive actionable insights for optimising performance.
- Ensure compliance with regulations and maintain strong relationships with stakeholders.
Person Specification:
Essential Criteria:
- 5+ years of experience in business development, fundraising, or sales.
- Proven track record of achieving revenue targets and building strategic partnerships.
- Exceptional leadership, communication, and negotiation skills.
- Strong analytical skills with the ability to derive actionable insights from data.
Please see attachments for further details on Person Specification
The role is Office based but will consider Hybrid Working Requests upon successful completin of Probation.
The Hospice Lottery Partnership was formed in 1997 with the purpose of raising funds for our partner charities who care for people in their community




The client requests no contact from agencies or media sales.
Business Development Officer (Fundraising / Grants)
Salary £37,266
South Wimbledon
Permanent
Hours/Shifts per week 37.5
Closing date: Monday 7th July 9am
Interview date: 14th July
Are you looking for a new career opportunity? If you are passionate about making a real difference through supporting vulnerable people, we would love to hear from you!
The role is based in our central office in South Wimbledon but works across services in Croydon, Lambeth and Kensington and Chelsea.
Our residents come with a range of support needs, such as those associated with mental health, care leaver status, probation, ex-offending, domestic violence, learning disabilities and asylum seeking.
You will join a lively, supportive, and friendly team to work together to provide fundraising and support to services to enable is us to build our profile and deliver more services to those in need.
Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves. Equality, diversity and inclusion are key objectives for us, and we reflect this in our recruitment practices, actively seeking applications from all parts of the community regardless of race, religion or belief, sex, sexual orientation, gender identity, age, or disability.
You will need to have the correct right to work in the UK in place, as Evolve does not have a sponsorship license.
Please ensure that your answers give a clear outline of how your application meets the criteria for this role using the included job description and person specification. You will need to be able to work shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm) - these also include mid shifts and weekends.
In return, we can offer you:
· Over 6 weeks holiday per annum (rising with service)
· Ability to buy or sell additional one week holiday per annum
· Employer paid DBS checks
· Occupational sick pay
· Employer contributory pension scheme
· 4 x Life Assurance · Medical Cash Back Plan
· Yulife Employee Assistance & Rewards Programme
· Cycle to work scheme
· Full training and induction programme
· Blue Light Card
About us
Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year. Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness. We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.
The Conservation Volunteers (TCV) are one of the main partners for the London Borough of Waltham Forest, delivering activities which connect people and greenspace. The successful applicant will work with the London Borough of Waltham Forest representatives, Friends of Parks groups and local people, with the aims of improving nature conservation, health and wellbeing, through social engagement, gentle exercise and connectivity with the outdoors.
TCV are seeking an enthusiastic, confident and experienced person to join our London Health & Education team for this important post. The Project Officer will lead the delivery of three key areas of work in the borough:
1. TCV's Green Gyms - Lead the delivery of weekly nature conservation volunteering sessions for people (with a wide range of abilities), through the TCV Green Gyms at Leyton Jubilee Park (Thursdays) & Lloyd Park (Fridays). The post holder will actively seek new volunteers to attend the TCV Green Gyms, through continual engagement with local social prescribing partners, social media promotion & local advertising of activities. They will also continually recruit and train volunteers to ensure they have the maximum opportunity to develop their skills and experience.
2. Friends of Park support - Support the capacity building & training of the Friends of Parks groups across the borough, which may include anything from organising an external first aid trainer to deliver an event, to you organising & leading a workshop on how to create & manage a wildflower meadow or working to support them on a practical activity. You'll keep the local Friends of Parks group webpages up to date with advertising forthcoming events & updating member's contact details & producing newsletters.
3. Wider events & activities - The post holder will be expected to lead and/or support the delivery of wider activities as required, such as regular family events at Abbott's Park & large family events Love Parks week (currently 8 events during summer months). The Project Officer would also lead corporate volunteering days, likely to take place at the Meridian One Community Garden & Tree Nursery in Enfield.
The post holder will mainly deliver core activities independently, although they'll work closely with the existing colleagues in Waltham Forest, to ensure local people receive the best possible experience. They'll be occasions when there's a need to work extra hours, including evenings & weekends, such as during Love Parks week, which takes place each July & during family events at the community garden (approximately 6 weekend days a year).
The post is full-time for 35 hours per week. The Project Officer will be based in TCV's community garden in Upper Edmonton, Enfield. The community garden has an office from which the post holder will be expected to be based 3 days a week, in order to administer this project. There will be regular travel across Waltham Forest & occasional travel across London, for training & meetings. A full driving licence is desirable but not essential.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
Connecting people and green spaces to deliver lasting outcomes for both.



The client requests no contact from agencies or media sales.
The Chief Operating Officer (COO) is a key member of the senior
leadership team, responsible for overseeing the operational and
financial management of the charity.
As a Chartered Accountant, the COO will bring strong financial
expertise and strategic insight to ensure the charity’s resources
are efficiently and effectively used to deliver its mission.
This includes managing the day-to-day operations, ensuring
financial health and compliance, driving operational efficiency,
and working closely with the CEO and Board to implement the
charity’s strategic vision.
The client requests no contact from agencies or media sales.
Customer Feedback Case Officer
Fixed Term Contract (9 months)
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our Shipley Office
Salary Range £27,500 - £30,500
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About the role
In this role you will have an opportunity to champion and deliver an unrivalled experience to all customers, leading on handling complaints, feedback and compliments across all channels, in accordance with Macmillan’s values, regulatory requirement policies and standards.
You will produce analysis on feedback, identify trends and share opportunities for improvement to the process.
A significant part of your role will be building effective relationships with internal colleagues and external agencies on behalf of Macmillan to ensure accurate, appropriate and full responses are provided to complainants in line with agreed SLAs.
About you
The successful candidate will demonstrate the following skills and experience:
- Experience of customer care or customer relations and resolution management
- A good understanding of GDPR guidelines
- The ability to produce a range of detailed written communications
- A sound working knowledge of IT systems such as Microsoft Office, CRM as well as databases in order to extract and manipulate data
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: Thursday 10th July 2025
Interview dates: w/c 14th July 2025
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Governance Officer
Hours: 21.5 hours a week
Location: Remote or Hybrid
Contract Type: Fixed term 12 months
Remuneration: Circa £17,200 dependant on experience (£30,000 Full time equivalent)
Reports to: Chief Operating Officer
Works closely with: SMT, HR Manager and Data Manager
About Us
We are seeking a proactive and detail-oriented Governance Officer to join our team and help ensure strong, effective governance across the organisation. This role is key to supporting the charity’s trustees and senior leadership team to meet their legal and regulatory responsibilities, and to uphold the highest standards of accountability and transparency.
Key Responsibilities
Board and Committee Support
- Coordinate meetings of the Board of Trustees and sub-committees, including scheduling, agenda planning, and circulation of papers.
- Take accurate and timely minutes and ensure appropriate follow-up actions are tracked and completed.
- Support trustee recruitment, induction, training, annual board effectiveness survey and skills review.
- Maintain trustees register of interests updating it annually or as and when needed, whichever is soonest.
- Monitor board members tenure periods and associated actions for re-appointment or termination.
Compliance and Regulation
- Ensure the charity complies with statutory and regulatory requirements (e.g. Charity Commission, Companies House, Office for the Scottish Charity Regulator, GDPR, Fundraising Regulator).
- Maintain accurate records including the statutory registers, governance documents, and trustee declarations.
- Write the statutory annual report sourcing content from relevant teams and updating all sections.
- Submit annual returns to the Charity Commission, Companies House and Office of the Scottish Charity Regulator.
- Support the COO in working towards and maintaining compliance with the Charity Governance code.
Governance Best Practice
- Draft new, review and update existing policies and procedures in line with current legislation and best practice ensuring they are on a rolling timetable for review.
- Monitor developments in charity law, governance codes, and relevant regulations, advising colleagues and trustees accordingly.
- Support risk management and contribute to the maintenance of the organisation’s risk register.
- Maintain the register of Leukaemia Care’s contracts with external suppliers and funders.
Organisational Support
- Work collaboratively across teams to ensure governance is embedded in the culture and operations of the charity.
- Support internal audits and the implementation of recommendations.
- Provide guidance on good governance practices across the charity.
General
In addition to the specific duties and responsibilities outlined in this job description, all Leukaemia Care employees should be aware of their specific responsibilities towards the following:
- Uphold the values of the charity and to not behave in a manner that is likely to bring the charity into disrepute.
- Adhere to all health and safety and fire regulations and to co-operate with the charity in maintaining good standards of health and safety.
- Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
This job description is not exhaustive. It acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.
Person Specification
Essential
- Strong understanding of charity governance and regulatory frameworks in the UK.
- Excellent organisational and administrative skills with strong attention to detail.
- Strong written and verbal communication skills.
- Experience of preparing board papers and taking minutes.
- Discretion and ability to handle sensitive/confidential information.
- Proficiency in Microsoft Office and document management systems.
Desirable
- Experience in a governance or company secretarial role within a charity or not-for-profit.
- Knowledge of the Charity Governance Code and other relevant sector guidance.
- Qualification in governance, law, or a related field (e.g. ICSA/CGIUKI).
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
This is a rare opportunity to lead our Support & Communities teams who provide direct support, practical guidance and other patient focused activities to over 1500 members and their families, UK-wide, whose lives are affected by MPS, Fabry and related diseases.
Our Support Team raise awareness both within the MPS community and external agencies, offering information, advice, support, and advocacy in a range of areas including health and social care, housing, education, transition, independent living, palliative care, and bereavement. Our Projects and Communities team contribute to the development of our resources and facilitate project work such as youth engagement, advisory boards, and support groups, as well as leading on support focused social media.
Ideal candidate
As Head of Support & Communities, you will exhibit strong leadership skills and have significant experience working within a health and social care or relevant field of work. You will have an in-depth understanding of the needs of those with disabilities, their families and carers.
You will primarily be responsible for the overall management and development of the teams and the services they provide. As the company safeguarding lead you will have an in-depth understanding of policy and procedure to protect all. You will be a relationship builder who cares about the community we serve and ensures that the individual (or family) remains at the centre of support.
You will have a good understanding of managing budgets and able to produce accurate monitoring/evaluation reports. Excellent IT skills and the ability to plan, prioritise and deliver to tight timescales are essential. You will be self-motivated and highly organised, juggling many strands of work.
As a team player, you will demonstrate a willingness to participate in the day-to-day activities of the team, have excellent staff management and development skills along with the confidence to motivate and inspire.
You will have the passion to work with us to develop our services, play an active role in our senior leadership team and work with members and other key departments to move the charity forward to achieve its goals.
What we can offer you
Join us and you will be working for a caring charity offering:
- A competitive salary
- Generous annual leave of 25 days plus bank holidays (pro-rata for part time hours)
- Extra leave between Christmas and the New Year
- Pension
- Life assurance (subject to the conditions of the scheme)
- Employee assistance programme offering support 24/7
Further information
The successful candidate must be eligible to work in the UK.
The main duties, responsibilities and essential requirements of this role can be viewed on the attached job description.
This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.
This role is offered on a hybrid basis with a minimum of 2 days in our Amersham office each week. As part of the role, UK wide travel is necessary. which may on occasion include early morning and/or evening working and sometimes overnight stays. You may also occasionally be required to attend evening or weekend conferences and events. We have policies in place to ensure that any unsociable hours worked are fairly compensated.
This is a full-time role (35 hrs per week) however part time hours, with a minimum of 28 hrs per week may be agreed for the right candidate. Salary will be pro-rata for part-time.
We encourage candidates to visit the MPS Society website to learn more about us and the community we serve. Alternatively, if you would like an informal chat about the role or the work of the MPS Society, please contact Sophie Thomas.
Disclosure & Barring Service (DBS)
The MPS Society is a charity that provides a range of care, support and activities for children and adults at risk throughout the UK. This is provided in several ways through our dedicated support and advocacy service, annual events, patient expert meetings and conferences. MPS staff, trustees and volunteers may be asked to be involved in the delivery of its regulated activities and therefore will require an enhanced DBS check during recruitment and for this to be reviewed on a regular basis.
To apply:
Please provide your CV and a cover statement giving examples to demonstrate your competencies, achievements and skills alongside explaining how your previous roles and experiences make you the candidate we are looking for.
Closing Date:whilst we have an initial closing date of 18 July, we reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview and assessment.
To transform lives through specialist knowledge, support and advocacy, and research.
The client requests no contact from agencies or media sales.
Fundraising and Administration Officer
Contract: Full time, 12 month fixed-term with potential for the role to develop into a permanent position.
Salary: £25,000 based on 35hr working week.
Holiday and Benefits: 25 days annual leave + 3 days between Christmas and New Year, where offices are closed. Additional half day birthday leave and length of service days.
Location: Hybrid, with 3 days/week in Bristol office (further flexibility available but please note, this role requires on-site presence at key events - see below).
Start date: September 2025
Reporting to: Events Officer
Application deadline: Friday 4th July at 12 noon.
Additional information:
The role will involve both national and international travel. You will need to be available to travel internationally in November 2025 (and potentially February 2026), and domestically in June, July and August 2026. You will need to have the right to work in the UK, and have a full UK driving licence (and the confidence to drive a van).
About Child. org
Child. org is a Nairobi-based, UK-registered charity that champions community-based healthcare solutions to make pregnancies and births safer. We work with pregnant women, new mums, communities and local health authorities in Kenya to provide life-saving antenatal and post-natal health information, connect at-risk mums and babies with the healthcare services they need and work with local health authorities to advocate for and improve the quality of care.
Our Income Team, based in Bristol in the UK, brings together fundraising and enterprise streams to raise vital funds to support our project work in Kenya, as well as leading our digital communications and supporter stewardship.
Everything Child. org does, we do with an eye to being smart and savvy about it. Whether it’s our programming, our fundraising or our communications with supporters, partners and stakeholders. You’ll be joining Child. org at a pivotal stage in our growth as we design, develop and deliver our ambitious growth strategy to support hundreds of thousands of pregnant women and girls across Kenya.
The Opportunity
You’ll join us at a transformative time for Child. org; our maternal and newborn health work is growing year on year across Kenya, and we are cementing a reputation as experts in community-led maternal and newborn health. Alongside these exciting developments our fundraising revenue is growing. Our two flagship events, Ride Africa and Charity Concierge, are thriving and we are now actively investing in our capacity to help us reach new audiences and continue to develop their potential.
The Role
As Fundraising and Administration Officer, you’ll support the fundraising team across our events and supporter stewardship. This varied role will see you work with the team across events and project management, fundraising stewardship and communications alongside incredible international and national travel opportunities supporting Ride Africa and Charity Concierge events.
Key Objectives
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Support the Events Officer with the delivery of our biggest ever Charity Concierge season across the summer of 2026 providing support for volunteer recruitment and management, and critical on-site support at various festivals
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Support the Child. org team with the delivery of Ride Africa in November 2025; providing valuable support to participants and managing enquiries/requests.
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Big Give Campaign 2025: support the Communications Officer to hit our Big Give Christmas Challenge appeal target, leading on the timely thanking of donors and supporting the promotion of the appeal through social media and newsletters
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Other events support: support the Events Officer to plan 25th birthday celebration and supporter event in London (The Shindig) and the mentoring and stewardship of our first ever London Marathon team.
Key Responsibilities:
- Event management support (60%)
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Event management
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Procurement support: follow procurement plan and guidelines to source equipment, ensuring delivery to budget and within allocated time frames.
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Budget management: log and monitor expenditure across all events, being sure to keep us on track and in line with budget.
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Equipment management and stock takes: responsible for looking after and ensuring safe storage and tracking of equipment to maximize longevity.
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Regular project support: track and follow project management plan for event delivery; work with the Events Officer to prioritise and allocate tasks and resources.
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On site support: support the Events team to deliver our flagship events: Ride Africa and Charity Concierge. This includes events set up: erecting gazebos, driving, loading/unloading.
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Volunteer/participant management. Managing volunteers and participants at our events. Be the first point of contact for queries, respond to challenges and manage day-to-day morale throughout the events
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Participant management:
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Support the Events Officer to track, measure and manage participant recruitment across our Events Programme
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Support the Events Officer with participant communications pre and post event, across Mailchimp, WhatsApp, email and more
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Fundraising support: track fundraising through third party platforms such as JustGiving and Enthuse, ensuring event fundraising totals are up to date; mentor and support events fundraisers with exceptional stewardship.
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Fundraising administration and stewardship support (30%)
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Update digital resources (fundraising pages, website, WhatsApp groups) and maintain digital templates and documentation.
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Deliver high standards of supporter care, including responding to general correspondence (email and phone) and queries regarding fundraising, and ensuring timely thanks to donors.
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Fundraising administration, reconciliation and reporting: ensure Donorfy records are up to date, accurate and kept in accordance with GDPR requirements.
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Big Give campaign support: track and monitor campaign donations through the Big Give campaign; with the Communications Officer ensure timely thanking and brilliant stewardship of donors.
Events Marketing support (10%):
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Social media and digital design tools: use Canva and Hootsuite to publish regular posts to the Charity Concierge and Ride Africa socials (Instagram, Facebook and TikTok), to increase reach, engagement and sign ups.
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Research and develop relationships within the local and surrounding communities to increase support and fundraising income through event participation.
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Work closely with the Communications and Fundraising Officer to keep event websites up to date and make changes to any pages where necessary.
Person Specification
Skills and experience:
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Excellent organisational and time management skills
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Exceptional interpersonal skills, especially your ability with a variety of people and audiences
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Ability to work effectively with colleagues and partners at all levels across the organisation, in both the UK and Kenya
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Ability to successfully manage multiple tasks and a busy inbox
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Experience of delivering and working to targets
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Previous experience of working (or volunteering) within the charity or events sector
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Experience of participating in or supporting the delivery of challenges/events
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Experience of public speaking and giving presentations
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Experience of fundraising - whether through personal or team challenges, participating in events, volunteering or personal support of a charity
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Digital literacy: knowledge of Google Workspace or equivalent, social media platforms including Instagram, Facebook and Tik Tok;
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Experience working with and managing volunteers or supporters (desirable)
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Knowledge of fundraising regulation and delivering best practice in relation to challenge events (desirable)
Working for Child. org
Benefits include:
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25 days’ annual leave, plus three days’ between Christmas and New Year when the office closes; additional half day birthday leave and length of service days
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Flexible, hybrid working (our standard day runs from 8am-4pm; office available 5 days/week; we tend to work in office Tues-Thurs)
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Travel to Kenya for key fundraising events
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Access to HR discounts and perks
At Child. org we welcome and value difference, determination and open communication. We want to build our team to represent a variety of experiences, perspectives and skills who, ultimately, are united by a passion to make an impact and spark progress in maternal and child health. We do things with a sharpness and a deep understanding of how to provide value to everyone involved. You’ll need to bring that kind of value with you. You need to be walking in the door excited about the opportunities you can open up for us. If making your mark on this sector is important to you, if you’re ready to be part of real change, then get in touch.
The client requests no contact from agencies or media sales.
The deadline for applications is Monday 7th July 2025 by 9 AM CET.
Location: London, minutes from Old Street Station
Location type: Hybrid
Reporting to: Chief Executive Officer
Manages: 5
Annual salary: £85K - £95K GBP
Contract type: Permanent
Working hours: Full-time (35 hours per week)
Candidate level: Director
Background
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. A UK registered charity, we work in collaboration with Palestinian communities and trusted local partners, and coordinate with key stakeholders and relevant clusters, to meet a wide range of health and social needs, from providing vital medical aid in emergencies, to supporting the development of better health services for the long term. We also uplift the voices of Palestinians, and campaign for an end to the barriers to health and dignity that come from living through occupation, displacement, discrimination and conflict.
Purpose of role
MAP is in a period of growth and rapid development, and as such, the incoming Chief Operating Officer (COO) will be responsible for the financial strategy and management of MAP and for the leadership of operational areas to help deliver the organisation’s mission and strategic goals. The COO provides support to the CEO in areas of governance, legal and risk management and may deputise for the CEO as required.
Responsibilities
Strategy, vision and leadership
- Be accountable to the CEO and Board in the areas of finance, technology, risk and compliance, supply chain and logistics, and safety and security.
- Advise the CEO and SMT on financial planning, legal, governance and related policy matters.
- Work closely with SMT colleagues to ensure that appropriate processes and systems are in place across the organisation, including delivery against KPIs.
- Serve as the management liaison to the Finance & Operations Committee, Audit Risk & Governance Committee and, where required, to the Board of Trustees; effectively communicate and present critical financial and operational matters at governance meetings.
- Ensure robust, secure and scalable IT systems and infrastructure. Lead on information governance & data protection and identify and drive opportunities for digital transformation.
- Lead on the development of MAP’s strategic goals and objectives in all areas of responsibility and contribute to the development of other goals as well as the overall management of the organisation.
- Work with direct reports to ensure the delivery of an effective strategy in all areas of responsibility.
- Maintain continuous lines of communication, keeping the CEO informed of all critical issues.
- Lead cross-organisational projects in line with organisational strategy and direction.
- Build strong working relationships with colleagues across the organisation at all levels, adopting and encouraging a collaborative working approach.
- Represent the organisation externally, as necessary, in areas under the COO’s responsibility.
- Deputise for the CEO as required.
Team development/leadership
- Oversee, direct, and organise the work of the finance and operations teams.
- Create a high-performing team that is ambitious and passionate about MAP’s vision.
- Ensure staff members receive timely and appropriate training and development, to facilitate continual improvement as individuals and as a team.
- Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals.
- Mentor and develop staff using a supportive and collaborative approach and motivate the team to be innovative and professional in its thinking and delivery.
Operations
- Upgrade and implement an appropriate system of policies, internal controls, standards, and procedures.
- Ensure annual audits, budgets, and reports in all areas of operations are produced in an accurate and timely manner for SMT, the Board, and Board sub-committees.
- Ensure strong financial controls, risk management and regulatory compliance, including with UK Charity Commission standards, donor requirements and legal and regulatory requirements in countries and territories of operation.
- Build a culture of continuous improvement in operations and ensure appropriate and timely action to address operational risks when they arise.
- Provide analytical support to the CEO and SMT including development of internal management reporting capabilities.
Profile
Person specification
- Recognised professional accounting qualification (e.g. ACCA, CIMA, CIPFA, ACA) or post-graduate business degree mandatory.
- Minimum 10 years’ experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation.
- Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations.
- Proven track record of success facilitating progressive organisational change and development within a growing organisation.
- Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
- Bring strong mentoring and coaching experience to a team with diverse levels of expertise.
- Entrepreneurial team player who can multitask.
- Superior management skills: the ability to influence and engage direct and indirect reports and peers.
- Self-reliant and results-oriented, with good problem-solving skills.
- Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
- Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with the SMT, MAP’s Board of Trustees, and staff.
- Ability to operate as an effective tactical as well as strategic thinker.
- Prepared and able to travel when required, including to Lebanon, occupied Palestinian territory, and Egypt.
- Passion for MAP’s mission and commitment to MAP’s values.
Terms and conditions
This job description reflects the key requirements of the role and does not form part of your contract of employment. It can be amended from time to time as the needs of the organisation require and as appropriate to the role.
An offer of employment will be subject to satisfactory references and social media checks.
An applicant’s pack is also available on request.
The deadline for application is Monday 7th July 2025 by 9 AM CET.
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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.
You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.
On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.
You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.
You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.
You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.
We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.
Responsibilities
1. TSA Support Line
1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:
- All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
- You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
- You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
- You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
- You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
- You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
- You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
- Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
- You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
- You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
- You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.
1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.
1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels.
1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.
1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.
2 Support, information and signposting
2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.
2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).
2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.
2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.
2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.
2 TSA events
2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.
2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.
4 Supporting health, social care and education professionals
4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.
4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.
Other requirements of the post
The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).
The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.
A DBS disclosure will be required prior to taking up post.
Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.