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Closing in 4 days
DFN Project SEARCH, Remote
£37,500 per year
2 roles available, North England and Nationwide, to Promote, Establish, Support & Develop DFN Project SEARCH Programmes
Posted 1 week ago Apply Now
Motor Neurone Disease Association, Northampton (Hybrid)
£26,400 per year
Posted 6 days ago
Richmond Carers Centre, Twickenham (Hybrid)
£34,578
Join a local charity supporting unpaid carers, delivering a programme to provide carers with advice, information and emotional support.
Posted 6 days ago
Closing today at 23:30
Carers Support West Sussex, Worthing (Hybrid)
27,228
Carers Support West Sussex are offering a rewarding opportunity within our Arun, Adur and Worthing Locality team!
Posted 6 days ago
Closing in 6 days
Breast Cancer Now, London (Hybrid)
£31,800 to £33,600 per annum
Posted 2 days ago
Hertfordshire Mind Network, Bishop's Stortford (On-site)
£25,233 to £26,000 per annum
Posted 1 week ago
Closing tomorrow
Rainbow Trust Children's Charity, Swindon, Swindon (Hybrid)
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Posted 3 weeks ago
The Robins Foundation, Bristol (On-site)
£28,892 - £31,835 per annum
Posted 3 days ago
Closing today at 09:00
Resurgo Trust, Leeds (On-site)
from £23,690
Are you looking for an opportunity to develop your skills whilst making an impact in the local community? Join us!
Posted 1 week ago
Closing tomorrow
Age UK East London, Plaistow (Hybrid)
£41,700 - £46,850 per year
12-Month Mission: Drive People and Purpose at a Vital East London Charity
Posted 1 week ago
NICE - Centre for Movement Disorders, Birmingham (On-site)
£25,000 - £27,000 per year
Posted 6 days ago Apply Now
Closing in 4 days
International Agency for the Prevention of Blindness (IAPB), London (Hybrid)
£28,000 per year (FTE, pro rata for part time hours)
Posted 1 week ago Apply Now
Page 38 of 60
Northampton, Northamptonshire, United Kingdom (Hybrid)
£26,434 per year
Full-time
Contract (12-month Fixed Term Contract)
Job description

Are you someone who enjoys helping others and creating positive experiences?

As a Supporter Stewardship Officer, you will play a key part in delivering an excellent experience for our valued members, donors, and supporters. You’ll be the first point of contact for our supporters, helping them feel informed, appreciated, and inspired to continue their support. This is a rewarding role where your ability to build relationships and provide high-quality support will help strengthen our fundraising efforts and community connections.

Key Responsibilities:

  • Provide exceptional front-line support to new and existing supporters, ensuring they feel valued and engaged.
  • Build and maintain positive relationships with supporters, encouraging continued and increased involvement.
  • Work collaboratively across the Supporter Stewardship Team and other departments to provide a seamless experience.
  • Direct supporter queries to the appropriate area of the organisation efficiently and accurately, ensuring an integrated approach.
  • Promote additional fundraising opportunities and relevant products to increase income where appropriate.
  • Ensure supporter records are accurately maintained on the CRM database.
  • Respond promptly and effectively to all supporter enquiries in line with our supporter care charter.
  • Follow all data protection, audit, and compliance requirements.

About You:

  • Experience providing excellent supporter or customer service.
  • Strong communication and interpersonal skills with a confident telephone manner.
  • Able to handle challenging conversations with professionalism and empathy.
  • Competent in using Microsoft Office and databases.
  • A collaborative team player who enjoys working with others to achieve shared goals.
  • Organised, accurate, and able to manage time effectively in a busy environment.
  • Flexible and adaptable to changing priorities and responsibilities.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

  • 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
  • Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
  • 24/7 GP access via phone and video.
  • Life assurance and confidential counselling helplines.
  • Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
  • Access to Benefit Hub for discounts on everyday shopping.
  • Enhanced pension scheme.
  • Opportunities for training and personal development.
  • Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 days per week, with the flexibility to attend more regularly in line with organisation needs.

If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you. Join us as a Supporter Stewardship Officer and help us continue to build lasting relationships with those who make our work possible.

Application resources
Posted by
MND Association View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 29 October 2025
Closing date: 12 November 2025 at 23:59
Job ref: MH1430927NorSSO
Tags: Administration, Business Development, Customer Service, Operations, CRM, Customer support, Data Entry, Database Management, Engagement / Outreach, Direct / Supporters

The client requests no contact from agencies or media sales.