Health policy jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be the friendly face that makes a difference in someone’s life. As a General Adviser with Citizens Advice Peterborough, you’ll be based in GP surgeries and community venues, offering practical advice and support to people when they need it most. From benefits and housing to employment and family matters, you’ll help clients find solutions before problems escalate.
You’ll empower people to take control of their situations, guide them through complex processes, and, when needed, stand alongside them as they access other services. This role is part of an integrated approach to health and wellbeing, working closely with others to make sure no one slips through the net.
We offer full training to help you become a qualified Citizens Advice general adviser, ongoing support from a friendly and committed team, and the satisfaction of knowing your work directly improves lives in your community. You’ll also gain experience across a wide range of advice areas, building skills that will stay with you for life.
If you’re a great listener, a clear communicator, and passionate about helping others, this is your chance to use those strengths to make a real difference.
To be considered for this role, you must submit:
1) Your CV: detailing your relevant experience and skills.
2) A cover letter: explaining how you meet all the essential criteria listed in the person specification, and, where possible, the desirable criteria. Please use examples from your work, volunteering, or other experience to show how you meet each point.
Applications without a cover letter addressing the criteria will not be shortlisted.
The Roundhouse is a world-renowned music and arts venue in Camden and a registered charity supporting over 10,000 young people aged 11–30 each year.
Through creative programmes, studio access, mentoring, and professional development, it empowers young people to build skills, grow their confidence, and pursue careers in the creative industries. From its iconic main space, to our state-of-the-art Creative Studios open to musicians, filmmakers, podcasters and performers aged 13-25, to the newly opened Roundhouse Works, a dedicated creative centre for 18–30 year olds – Roundhouse offers the space, support, and resources to help young people thrive.
The Roundhouse’s 13-person fundraising team has recently increased its ambitious annual target, largely driven by strong performance from the Trusts and Statutory team. Operating within a successful mixed economy model, the charity benefits from a diverse range of income sources – including ticket sales, commercial hires, and an increasingly ambitious programme of grants and philanthropy.
Trusts and statutory funding is a core part of this model. This year’s £600k Trusts target has almost been met, supported by a strong pipeline, multi-year relationships, and a wide portfolio of fundable work across employability, wellbeing, and diversity. The postholder will also be responsible for Arts Council England reporting.
With programmes closely aligned to youth sector priorities and policy initiatives, this role offers the opportunity to build on solid foundations and contribute to the organisation’s next phase of growth.
As Senior Trusts and Statutory Manager, you will:
- Lead and manage a successful team (Trusts and Statutory Manager and Coordinator), delivering and growing the team’s £600k annual income target
- Develop and maintain a strong pipeline of trust and statutory prospects by crafting compelling proposals, narratives, and packages of support
- Steward key long-term funder relationships, including Arts Council England, and take responsibility for accurate reporting and statutory funding compliance
- Identify and shape new funding opportunities across a broad portfolio, including youth employability, mental health, creative skills, and inclusion
- Collaborate closely with colleagues across Fundraising, Programmes, and Evaluation to ensure projects are designed with purpose, evidence, and impact
- Represent Roundhouse confidently and professionally in meetings with trustees, funders, and senior stakeholders
Ideal skills and experience:
- Proven success in securing high five- or six-figure grants from trusts, foundations, or statutory funders
- Strong track record of creatively packaging compelling cases for support that align funder interests with organisational priorities
- Experience managing and growing funder relationships with a strategic and entrepreneurial approach
- Experience managing teams (formal or dotted-line) with a collaborative and supportive leadership style
- Excellent written and verbal communication skills, a skilled storyteller capable of crafting persuasive funding proposals and impactful reports
- Confidence engaging with senior stakeholders, including board members, funders, and programme leads
- Experience in youth sectors is desirable, as is familiarity with funders such as Paul Hamlyn Foundation, Garfield Weston, and bigger strategic funders
- A strategic thinker with energy, creativity, and autonomy, comfortable working in an environment where innovation and adaptability are essential
- Strong commitment to equity, diversity, and inclusion
This is a hybrid role with minimum 3 days per week at the Roundhouse office (Closest tube: Chalk Farm). Roundhouse offer flexible working options - please discuss with Laura Macnamara at QuarterFive, who we are partnering with for this appointment.
Employee benefits include:
- 25 days’ holiday per year plus bank holidays pro rata, increasing after 2 years service up to 30 days
- Ability to buy up to 3 days annual leave
- Pension scheme – 4% employer and 4% employee contributions
- Cycle to Work, Tech and Home Scheme
- Season Ticket Loan
- Employee Assistance Programme (EAP)
- Enhanced Maternity, Paternity and Adoption leave
- Health Cash Plan
- Group Life Assurance
- Staff discount at the Roundhouse bar and café
- Complimentary staff tickets
The Roundhouse are partnering with Laura Macnamara at QuarterFive for this appointment.
Suitable applicants will be contacted and invited to a briefing call to discuss the role and their relevant experience.
Applying with CV only at this stage is encouraged - it is not necessary to submit a cover letter, unless you need to clarify how your experience meets the person specification. For candidates who go on to make a formal application, full support will be provided with cover letter and CV, as part of the service offered by QuarterFive.
First stage interviews (in person) have been scheduled for Wednesday 3rd September 2025.
Role description:
We are seeking a technically excellent management accountant to play a central role in the finance team at this young and vibrant charity, preparing monthly management information to aid business decisions, and undertaking project work as requested.
Main Responsibilities:
Management Accounts preparation
- Account for accrued income and expenditure, including:
- Accrued legacy income
- Accrued trust income
- Other accrued income
- Accrued grant expenditure
- Normal accruals and prepayments
- Reconcile all control accounts regularly
- Prepare and post journals as required
- Prepare monthly management accounts, including restricted and unrestricted reserves
Record keeping
- Contribute to the proper maintenance of book keeping records where necessary, to comply with statutory, financial and GDPR regulations
- Assist in gathering documentation for audit, ensuring necessary information is organised and available
- Assist in year-end statutory accounts preparation
- Ensure that all relevant finance processes and systems are adhered to
Other
- Liaise with fundraising team to assist in reconciliation of finance software to fundraising CRM software
- Produce ad-hoc reports as required
- Complete government and other surveys as required
- Represent the Charity in all dealings with internal and external stakeholders in a professional and efficient manner.
- Champion our code of behaviour and act as a role model, ensuring that our safeguarding and other key policies and procedures are adhered to at all times so as to protect the people we work with and our reputation.
- Perform other duties as reasonably required in line with the nature of the role.
Person Specification:
Knowledge and experience
- Qualified or part-qualified ACA, ACCA or CIMA
- Experience of management accounts preparation
- Experience of working with accounting software
- Experience of reconciliations
- Demonstrable experience of accounting in a charitable organisation would be useful but not essential.
Skills, abilities, and behaviours
- A drive for accuracy
- Excellent problem solving skills
- Excellent communication skills – liaison with other charity staff will be essential
- Excellent technical accounting skills
- A drive for adherence to processes
- Considerable IT skills, including database work and Excel
- Good written communication skills
- Commitment to team-working and respect and consideration for the skills of others
We are a leading healthcare charity dedicated to enhancing patient care and experience at University Hospital Southampton
The client requests no contact from agencies or media sales.
OVERALL PURPOSE
The primary purpose of the Night and Weekend Supervisor role is to oversee the provision of high-quality services. This includes supervising night care staff, ensuring compliance with health and safety regulations, and providing direct support to clients to promote their well-being and independence.
GENUINE OCCUPATIONAL REQUIREMENT
In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:
1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.
2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided.
3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.
4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.
This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.
KEY RESPONSIBILITIES
Team Supervision:
- Oversee the working practices of night staff to ensure high standards are maintained.
- Conduct regular meetings with direct reports for supervision and support, handling disciplinary or performance issues as needed.
- Carry out the induction and training of new staff and volunteers, and participate in team appraisals.
· Provide guidance, training, and support to night care staff
Resident Support:
- Participate in annual safeguarding training for children and adults and act as Designated Safeguarding Lead (Level 3).
- Provide emotional and practical support to distressed residents, fostering development and independence.
- Ensure the resident’s records are accurately maintained and updated.
- Foster a respectful and supportive environment for both residents and staff,
Compliance and Safety:
· Ensure adherence to all health and safety and safeguarding policies.
· Report any incidents or concerns to the Night and Weekend Manager promptly.
Administrative Duties:
· Assist in updating internal management information systems (e.g., INFORM) with relevant data.
· Support basic rent account management tasks as needed.
· Help coordinate staff schedules and cover arrangements for night shifts.
· Monitor and report on stock levels of essential supplies used during night shifts.
· Participate in occasional meetings or training sessions outside regular hours to stay informed about organisational updates.
· Ensure all administrative practices comply with MPMT’s policies and procedures.
PERSON SPECIFICATION
ATTRIBUTES
Qualifications
ESSENTIAL: A good general standard of education including as a minimum English and Mathematics GCSE at grade A*-C or equivalent.
DESIRABLE: Management and leadership training or at least two years’ experience in a leadership role.
Skills and Knowledge
ESSENTIAL: An understanding of housing legislation, safeguarding practices, and issues affecting vulnerable groups such as homelessness or domestic abuse survivors.
DESIRABLE: Ability to develop and maintain relationships with diverse individuals, including residents, colleagues, and external agencies.
Excellent IT skills – proficiency in using Microsoft applications like Word and Excel.
ESSENTIAL: High level of accuracy and attention to detail.
High level of written and oral communication skills.
Ability to work independently and as part of a team.
High level of personal organisation with the capability to work without close supervision.
Calm, confident, and positive role model.
Ability to adapt quickly to different situations.
Experience in dealing with confidential issues.
DESIRABLE: Commitment to promoting and safeguarding the welfare of residents.
Confident using HR systems and resident logging system.
Special Conditions
Motivation to work with vulnerable populations.
Emotional resilience in handling challenging behaviours.
Additional Requirements
- Completion of an enhanced DBS check before employment.
- Provision of two professional referees.
- Residency within a reasonable travelling distance is desirable.
1. This role is for female-only applicants.
2. Unfortunately, we are inaccessible to wheelchair users.
3. You must have at least two professional referees.
The client requests no contact from agencies or media sales.
OVERALL, PURPOSE
The primary purpose of the Night and Weekend Manager role is to ensure the effective management and operation of MPMT’s housing projects in Southeast London, focusing on promoting the safety, well-being, and personal development of children and young female residents. This includes providing strong leadership to a team of night and weekend support workers, ensuring high service delivery standards, and fostering collaborative relationships with local authorities and other stakeholders. The role is instrumental in delivering emotional and practical support to residents, overseeing efficient project operations, and enforcing organisational policies to create a safe, nurturing, and inclusive environment that empowers residents to thrive.
GENIUNE OCCUPATIONAL REQUIREMENT
In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role - please read page 5.
KEY RESPONSIBILITIES
Project Management
• Develop and monitor policies, procedures, and good practices.
• Ensure health and safety procedures are fully implemented, organise regular fire drills, and ensure all emergency procedures are understood.
• Efficiently manage evening, night, and weekend operations at Tressillian Road (TR) and Erlanger Road (ER).
Team Management and Supervision
• Supervise staff in frontline duties.
• Lead and supervise Night and Weekend Supervisors (NWS), ensuring adherence to HR policies.
• Conduct regular meetings with direct reports for supervision and support, handling disciplinary or performance issues as needed.
• Oversee the induction and training of new staff, residents, and volunteers and participate in team appraisals.
• Co-manage recruitment procedures with the Senior Operations Manager, including the interview process.
• Monitor and coordinate staff leave and sickness absence, and maintain team records using BrightHR.
Resident Support
• Participate in annual safeguarding training for children and adults and act as Designated Safeguarding Lead (Level 3) during on-call and on-site periods.
• Provide emotional and practical support to residents in distress, fostering development and independence.
• Coordinate the organisation of workshops and events, integrating resident suggestions and feedback.
• Maintain contact with residents absent for extended periods without notice and facilitate welcome visits while adhering to GDPR and safeguarding rules.
Service Delivery
• Oversee the quality of support and housing services at TR and ER, maintaining rental accounts, minimising arrears, and managing terms of Licence Agreements.
• Manage complex issues or tenancy breaches.
• Lead control of voids and rent arrears and ensure new residents are effectively inducted.
• Conduct risk assessments for building and fire safety, supervise repairs, and manage reception duties.
• Ensure the completion of necessary training for all team members, including de-escalation, and handle sensitive situations professionally.
Partnership Development
• Cultivate and manage partnerships with local authorities, housing providers, and contractors to support service delivery.
• Develop new partnerships as required, maintaining strong relationships with key stakeholders.
Administrative Duties
• Assist with monitoring staff rota, cover arrangements, and update internal MIS systems like INFORM.
• Handle basic rent account management tasks and assist building management at TR and ER when required.
• Ensure management decisions are executed effectively, participating in policy reviews and suggesting improvements.
PERSON SPECIFICATION
Essential Qualifications and Experience
• Minimum 2 years' experience in supported housing or a similar setting
• Experience supervising staff in a residential setting
• Experience working with vulnerable young females
• Demonstrable knowledge of safeguarding procedures
• Experience with risk assessment and management
• Female applicant (Genuine Occupational Requirement under Equality Act 2010, Schedule 9, Part 1)
Knowledge and Skills
• Strong understanding of housing management principles
• Knowledge of relevant legislation (safeguarding, health and safety, housing)
• Excellent communication skills, both written and verbal
• Ability to manage complex cases and tenancy issues
• Proficiency with housing management systems (INFORM, BrightHR)
• Budget management and financial literacy
• Conflict resolution and de-escalation techniques
Personal Attributes
• Passionate about supporting vulnerable young people
• Empathetic approach to diverse challenges
• Commitment to creating an inclusive environment
• Ability to work independently during night/weekend hours
• Resilient under pressure
• Flexible approach to changing priorities
• Strong professional boundaries
Leadership Abilities
• Proven ability to supervise and develop staff.
• Experience conducting staff appraisals and performance management.
• Ability to implement policies and procedures effectively.
• Strong decision-making skills, especially in emergencies.
• Collaborative approach to partnership working.
Additional Requirements
• Enhanced DBS check clearance is required prior to employment
• Provision of two professional references
• Residence within a reasonable traveling distance (desirable)
• Willingness to work nights, weekends, and be on-call
• Commitment to ongoing professional development
ROLE PURPOSE
You will be part of a team helping to transform lives by enabling young people to manage their licenses and move towards greater independence within the community. This role requires knowledge of supporting individuals with complex needs using trauma-informed approaches and working in a Psychologically Informed Environment. The service operates 24 hours a day, 7 days a week.
GENUINE OCCUPATIONAL REQUIREMENT
In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:
1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.
2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided
3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.
4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.
This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.
The successful candidate will be responsible for managing night and weekend operations at our Southeast London housing projects, providing leadership to support workers, ensuring resident safety and wellbeing, and maintaining high standards of service delivery in accordance with the Marsha Phoenix Memorial Trust's mission to support children and young females through secure housing and development opportunities.
ADDITIONAL REQUIREMENTS
• Completion of an enhanced DBS check before employment.
• Provision of two professional referees.
• Residency within a reasonable travelling distance is desirable.
1. This is a female-only role.
2. Unfortunately, our facilities are not accessible to applicants in wheelchairs.
3. Applicants must be over 25 years old and must not have been a resident of MPMT for at least 7 years (since August 2018).
The client requests no contact from agencies or media sales.
Travel: Occasional travel within London and UK venues
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
The UK Advocacy team focuses on creating lasting change for people with arthritis.We identify the policy changes that are needed, and influence decision-makers with engaging public affairs tactics and by campaigning alongside people with arthritis.
This role will support our public affairs work targeted at Westminster to make real change happen. This is a fantastic opportunity to work with the team to increase our profile and raise our key policy areas with decision-makers and drive forward the goal of putting the needs of people with arthritis on the political agenda.
About the role
In this exciting role, you will be a critical member of our influencing team, helping to bring the voice of people living with arthritis right into the heart of Westminster. Working with the Public Affairs team, you will help to deliver the charity’s public affairs activities, building a strong profile with decision-makers to ensure our messages and policy priorities are front and centre of their thoughts.
You will support the delivery of exciting and engaging influencing strategies, working with colleagues to combine policy, public affairs, campaigning, media and social media in order to influence policy change. You will also play a key role in organising and delivering the charity’s activities at Parliamentary events and political party conferences.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Strong communicator to help build external relationships with politicians, civil servants and other decision-makers, coupled with good understanding of the Westminster Parliamentary process, UK Government and the wider influencing environment to produce engaging materials and organise events.
- Excellent organisational skills are essential, to deliver a programme of events, politician visits and other activities in Westminster and across the devolved nations.
- Excellent attention to detail, and ability to adapt written and verbal communication styles for different audiences.
- Ability to work with colleagues to develop external briefings, internal briefings and engaging materials for Parliamentarians and policy-makers, with the ability to synthesize often complex policy information.
- Proven ability of monitoring and analysis of the external policy, political and Parliamentary landscape across the UK nations, alerting breaking news and important developments.
- A flexible approach.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
You must be based, and hold the right to work, in the UK to apply for this position.
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.
Interview
Interviews expected during the week commencing 08 September 2025.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our team as a Teaching and Assessment Research Specialist, helping us to support teachers, champion great teaching and raise the status of the profession by helping teachers to develop their assessment literacy, develop a better understanding of different assessment approaches, their advantages and disadvantages and how they link to desired learning outcomes and evidence-informed teaching approaches. This post is funded by the Comino Foundation.
Unfortunately we are unable to consider applicants based outside of the UK at this time.
For an audio description of this role and the full application pack, please visit our website
Job Title: Teaching and Assessment Research Specialist
Reports To: Research Lead with mentorship provided by Prof Bill Lucas, Professor of Learning and Director of the Centre for Real-World Learning at the University of Winchester
Salary: up to £39,500 per annum
Contract: Full time, Fixed Term Contract until October 2027 (potential of extension, subject to the availability of project funding).
Hours: A full working week is 35 hours and we offer flexibility with hours.
Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found in the application pack.
Based: Either Hybrid or Remote can be considered.
Start date: Ideally the person will be in post by 20th October 2025.
Deadline and interview: Applications will close on 31st August 2025.
Interviews will be scheduled for w/c 1st September (first round) and 8th September (second round) but we will be reviewing applications on a rolling basis so may interview as soon as a suitable candidate is identified.
The interview will consist of a task and competency-based interview.
Application: Please apply by uploading your CV and cover letter. Please use the guidance in the application pack when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage.
The Organisation
The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.
We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.
Our activities mainly focus on four key areas:
- membership
- teacher CPD and accreditation
- research, policy and events
- online and print resources
The Opportunity
This is an exciting opportunity for a postgraduate-level researcher who wishes to combine their expertise in education research and astute understanding of real-life classroom practice. While the role will sit within the Chartered College of Teaching, the postholder will also receive mentoring from Professor Bill Lucas, Professor of Learning and Director of the Centre for Real-Life Learning at the University of Winchester, providing a rare opportunity to combine academically rigorous research with real-life application. As part of a project funded by the Comino Foundation, the Teaching and Assessment Research Specialist will help to increase teachers’ assessment literacy by managing a portfolio of assessment-themed online events, developing a suite of assessment-themed resources, co-ordinating the work of the Next Generation Assessment group and developing an overview of evidence-informed teaching and assessment strategies and how they link to intended student outcomes, based on a series of rapid evidence reviews.
Over the course of the assignment, you will support the Head of Research and Policy and work closely with the Research Lead and the Events and Engagement Manager to create and manage an engaging portfolio of online, assessment-themed events and resources.
This would be an ideal opportunity for anyone with proven expertise in and understanding of the links between evidence-informed teaching and assessment approaches and how they link to desired learning outcomes. You will:
- rapidly review evidence of assessment methods and pedagogies designed to cultivate knowledge, skills and dispositions of pupils, identifying gaps
- with support, produce evidence synthesis for a small number of key methods, not currently widely used by teachers
- manage a portfolio of online events aimed at developing teachers’ and school leaders’ levels of assessment literacy
- co-ordinate the work of the Next Generation Assessment group
- create online resources for the Chartered College member platform relating to evidence-informed teaching and assessment.
The postholder will also be required to collate policy announcements around assessment and monitor any developments relating to the use of EdTech and AI for assessment. The ultimate aim of this work is to help illustrate that the common ‘trad’ versus ‘prog’ debates that still dominate many discussions in education are ultimately unhelpful and teachers need a wide range of different teaching approaches to help support a range of intended learning outcomes. This would be an ideal opportunity for anyone with proven expertise in and understanding of the links between evidence-informed teaching and assessment approaches and how they link to desired learning outcomes.
Skills and experience
Essential
- Postgraduate qualification in Education or a relevant field
- Experience conducting rapid evidence reviews relating to teaching, learning and assessment
- Experience of teaching in schools in the UK or internationally
- Experience producing content for a range of audiences including teachers, school leaders and policymakers
- Excellent knowledge and understanding of effective, evidence-informed approaches to teaching, learning, and assessment
- Experience developing and managing an online portfolio of events and resources
- Experience managing and chairing meetings, including the production of written summaries of discussions for a wide range of audiences
Desirable
- A PhD in a relevant field
- Experience presenting complex information in a concise, graphic format
- Experience working with Canva, InDesign or other graphic design software
- Publications in peer-reviewed journals
- Experience writing grant applications
As well as technical requirements, we are looking for people who:
- believe in the transformative power of education, see teachers as key drivers in achieving improved educational outcomes for all and are motivated to contribute to this change
- communicate clearly and effectively, understand the knack of conveying complex ideas in an easy to understand way
- respect the work schedules and patterns of colleagues
- are learning- and feedback-oriented, intellectually curious, and keen to develop their skillset
- are willing to develop their skills further
- are committed to equality and diversity, which you demonstrate in your work and daily interactions with colleagues, members and other stakeholders.
Why Us?
As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular,nthese values are reflected in our commitment to:
- Flexible working: responsive management, flexible hours, hybrid or fully remote working
- Professional development, including formal and informal training and support
- Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction
- Mental health and wellbeing: access to health and wellbeing advice and health cash plan.
Diversity and inclusion at the Chartered College
As a growing organisation we are committed to:
- Becoming increasingly representative of the sector and geographies that we operate in
- Providing a positive experience of work as part of an inclusive culture led by our organisational values
- Maintaining an annual EDI action plan - led by the internal team.
What to expect from the recruitment process
- All applications are anonymised until the point of interview.
- Line Managers trained in recognising bias.
- We implement a standardised interview template and competencies matrix for a fair and transparent process.
- All interviews are conducted via Zoom and the use of camera is optional.
If you require any adjustments in order to proceed with an application please let us know.
Your Personal Data
As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Pre-employment checks
All conditional offers of employment are subject to:
- Two satisfactory references
- Proof of qualifications
- Eligibility to work in the UK.
We are an employer committed to the safeguarding of children and young people.
For an audio description of the role and the full application pack including ways to request adjustments, please visit our website.
You must include a CV and cover letter to be considered.
Unfortunately we are unable to consider applicants based outside of the UK at this time.
Our mission is to empower a knowledgeable and respected teaching profession.


The client requests no contact from agencies or media sales.
Who are we?
St Andrew’s Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions which require complex symptom management, and/or end-of-life care. It is Lanarkshire's specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population of North and South Lanarkshire and is open to all without distinction of race, gender or creed.
The Hospice values represent our core beliefs and act as our guiding principles at the very heart of all that we do. Our values are; Human Dignity, Compassion, Justice, Advocacy and Quality.
What is the role?
You will assist in till operating, bank cash, oversee accurate financial records, manage stock control for donated and branded goods and foster good links within the local community. These posts require flexibility, strong interpersonal skills, time management skills and the ability to supervise staff. You will be aware of market trends and be able to deliver an attractive shopping experience to build on the success of the hospice shop.
What we expect of you?
· Co-ordinate volunteers and ensure a positive environment
· Implement creative strategies to boost sales and donations
· Engage with the community and build lasting relationships
· Track record in delivering to targets and budgets
· Able to manage own workload without supervision
· Retail & merchandising experience preferred
· Ensure profitability is maximised at all times. Ensure all set targets agreed are met
What you can expect from us?
We recognise that to continue to provide excellent care and services to patients and families, we need an amazing team around us. In order to attract, retain and reward our people, our benefits include:
· A warm and supportive working environment
· Competitive Salaries
· Unsocial Hours Payments (where relevant to role)
· Generous Annual Leave Entitlement
· Induction Programme
· Employee Assistance Programme
· Counselling Services
· Occupational Health
· Contributory Pension Scheme
· Flexible Working Practices
· Ongoing learning & development opportunities
· NHS Staff Benefits Scheme
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Manager
Location: Guildford, Surrey
Vacancy Type: Permanent, Part Time
Closing Date: 22nd August 2025
The Role
The Finance Manager will lead the day-to-day financial operations of the charity, including budgeting, reporting, payroll, and financial governance. The postholder will also line manage the Finance Officer, ensuring effective support for transactional finance tasks and smooth day-to-day processes.
Working closely with the CEO and Board of Trustees, you will help ensure sound financial management and contribute to strong internal controls and compliance.
This is a part-time role, ideal for a finance professional looking to work in a values-driven and flexible environment.
Key Responsibilities:
Financial Management & Reporting:
- Support the delivery of the Strategic Plan
- Prepare management accounts, cash flow forecasts, and financial reports for the CEO and Trustees
- Lead the annual budgeting process and monitor performance against budgets
- Oversee bank reconciliations, accounts payable/receivable, and ensure accurate financial data entry
- Manage the year-end process and liaise with external auditors
- Maintain and improve financial procedures in line with best practice and charity regulations
- Analyse financial performance data and present management information to non-finance managers in a transparent and clear way.
Line Management:
- Provide day-to-day line management, support and supervision to the Finance Officer
- Delegate and oversee routine financial tasks, ensuring accuracy and timely completion
- Support the professional development of the Finance Officer and foster a collaborative team culture
Payroll & Pension:
- Process monthly payroll and ensure compliance with HMRC regulations
- Oversee pension contributions and reporting
- Conduct payroll checks and audits to ensure data integrity
Bids and Grants:
- Provide detailed financial input and support with bids and grants for external funding
- Oversee the disbursement of grants to carers ensuring there are robust processes and procedures in place
Governance & Compliance:
- Support the CEO and Trustees in financial governance and risk management
- Maintain and update the organisational risk register
- Maintain up-to-date financial policies and ensure regulatory compliance
- Prepare financial papers for Board meetings and Finance Committee, and attend as required
- Manage insurance coverage and oversee financial aspects of contracts and leases
Organisational Management:
- As a member of the Senior Management Team, you will be expected to work flexibly to meet the need of the organisation, including deputising for the CEO / COO as required
Unified By Our Values
- Focus: we make a difference to our unpaid carers’ lives
- Inclusion: we are accessible to everyone in the community
- Respect: we treat everyone with compassion and understanding
- Excellence: we strive for continuous improvement and best practice
Why Join us?
- A meaningful role making a real difference to unpaid carers
- Flexible, part-time working to support your work-life balance
- Supportive, inclusive and purpose-driven team culture
- Annual staff conference to collaborate with colleagues
- Annual summer celebration
- 28 days’ holiday pro rata (plus bank holidays), increasing with length of service
- One paid volunteer day per year
- One week of paid carers leave per year
- Employee assistance programme and wellbeing support
- Health plan via Hospital Saturday Fund (HSF)
To Apply
If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to their website to complete your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid (expectation to travel for team days/as business requires)
⌚ Contract Type: Permanent, 35 hours per week
Salary: Starting from £64,866.26 - £78,488.17 dependent on experience and location
What is a Head of Digital, Data and Technology?
As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.
This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.
You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.
What can we offer you?
- Expenses incurred while traveling outside your base location will be reimbursed.
- Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
- Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
What you’ll be doing:
The role of the Head of DDaT Portfolio Delivery will have:
- Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
- Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
- Identify risks, implement mitigation strategies, and ensure projects stay on track.
- Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
- Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
- Capable of troubleshooting technical issues and understanding software or product development intricacies.
- Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
- Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
- Familiarity with technologies used, capable of troubleshooting technical issues.
What we’re looking for:
- Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
- Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
- Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
- Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
- Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
- Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
- Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
- Able to gather technical requirements aligned with business goals and system capabilities.
- Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
- Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
- Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
- Deep knowledge of emerging digital trends and their strategic applications.
- Flexible to travel and work outside core hours as required.
- Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing.
- we have a Menopause Friendly accreditation and are a Disability Confident employer
At Dementia UK, we are investing in our people, systems and financial governance to better meet the changing needs of those we serve. As Finance Manager, you’ll play a central role in ensuring the integrity of our financial processes and systems, leading on fund and tax management, including relevant reporting and compliance.
You’ll oversee the administration and analysis of restricted and designated funds, ensuring accurate accounting and adherence to donor agreements and pump prime arrangements. This is a crucial role in managing our income recognition processes, refining internal financial controls and driving continuous improvement of our accounting systems, helping to shape scalable systems that support long-term growth.
Working closely with the Head of Financial Accounts, you’ll liaise with teams across the charity to ensure robust VAT and tax compliance, support the preparation of year-end financial reporting and contribute to producing papers for the Finance Risk and Audit committee.
To succeed, you will be a fully qualified accountant (ACA, ACCA, CIMA, CIPFA) with strong experience in a charity finance environment. A strong working knowledge of charity accounting and SORP reporting requirements is essential, along with experience in donor/restricted funds management and knowledge of VAT and tax. You should have experience of supervising or managing a small team. You should also be able to demonstrate an ability to manage time effectively, with proficiency in Microsoft Office and experience of different accounting software preferably with Sun Systems and Proactis.
Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Our supportive and nurturing workplace culture has recently earned us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident employer. If you would like support to make an application or to tell us you are applying under the Disability Confident scheme, contact us.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a dynamic leader with a passion for healthcare excellence and client-centred service? MSI Reproductive Choices is seeking a Regional General Manager to lead our West Midlands region, ensuring the delivery of safe, sustainable, and high-quality reproductive health services.
Location: West Midlands
Hours: 37.5 hours, Monday to Friday
Contract type: Permanent
Salary: £46,434.55 - £51,078.01 (depending on experience and skills)
About the Role
As Regional General Manager, you will:
- Lead and inspire multidisciplinary teams across Treatment Centres.
- Ensure compliance with CQC and regulatory standards as the Registered Manager and Controlled Drugs Accountable Officer.
- Drive continuous improvement in client safety, experience, and operational sustainability.
- Develop and implement strategic plans aligned with organisational goals.
- Champion a culture of inclusion, innovation, and excellence.
Key Responsibilities
You will be involved with the setup of new sites across the Region which will include:
- Leading the strategic planning and execution of new site setups within the region
- Collaborating with cross-functional teams to ensure seamless integration of operations, technology, and personnel - clinical and non-clinical
- Overseeing the development of timelines, budgets, and resource allocation for each new site
- Recruitment, induction, and training of a full service delivery team including local leadership
The job description for this role is the 'BAU' following initial site and service mobilisation and travel across the Region and to other Regions will be expected.
✅ What We’re Looking For
Essential Skills & Experience:
- Proven leadership of dispersed teams and P&L responsibility (£5m+).
- Strong interpersonal, negotiation, and communication skills.
- Experience in client-focused service delivery and performance management.
- A passion for inclusive leadership and service excellence.
Desirable:
- Experience in private healthcare or NHS.
- Registered Manager status or equivalent leadership experience.
Why Join MSI?
- Forget about the worry over mileage or travel expenses - we've got you covered! Your expenses are reimbursed quickly, within just 10 days
- Enjoy (alongside 25 days annual leave plus bank holidays) enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
- Take advantage of perks and discounts on over 4000 retail and hospitality outlets through your Blue Light card
- Access our Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
Here at Stockdales, we endeavour to provide a family orientated service that meets the needs of all the people we support through holistic assessment.
Joining as Assistant Manager, you will support the Service Manager by coordinating and leading shifts to ensure the needs of the people we support at our residential homes are always being met. Acting as a role model for the team, you will develop and facilitate individual support plans, risk assessments and behaviour management support plans, ensuring the running of the home is to its highest possible standard.
Providing person centred support for individuals who have a range of physical and learning disabilities including people with profound, multiple learning disabilities and complex health needs, you will report any unusual occurrence in the service user’s condition or behaviour to management and where necessary, adhere to safeguarding policy.
Supporting people to experience life opportunities which promote the growth of individuals to their maximum potential, you will go home at the end of your shift satisfied and feeling like you have made a big difference to the people you support.
About You
- Previous experience in a senior/supervisory role in residential care.
- Hold an NVQ Level 3 in Residential Care (Level 5 desirable or willingness to work towards it)
- Have a strong understanding of safeguarding and relevant legislation.
- Effective leadership and communication skills.
- Experience working in care, preferably with individuals with learning disabilities or complex health needs.
- Experience providing personal care and support and the administration of medication.
- Experience of assessing the needs of vulnerable people and developing effective risk management plans.
- Caring and self-motivated, with a passion and want to help people with learning disabilities and complex health care needs.
- Full UK Driving Licence and access to a vehicle.
- Flexibility – willing to work weekends, bank holidays and out of hours working.
About Us
Stockdales is a local charity based in Sale, just south of Manchester City Centre. We have over 70 years’ experience supporting people with learning and physical disabilities to live life to the full. Our 5 care homes have up to 7 residents and our busy Community Service has weekly sessions, a social club and a weekend kids club.
What you will receive whilst working for us:
- 28 days holiday per year pro rata inclusive of bank holidays
- Increased holiday entitlement with service
- Pension Scheme
- Medicash – includes access to 24hr GP, money off shopping and going out, wellbeing aids.
- Life Insurance Scheme (after 6-month probation)
- Excellent internal and external training offered.
- Monthly staff prize draw
- Cycle to work scheme
- Access to Wage Stream
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Equally Ours:
We’re the UK charity that brings together people and organisations working across equality, human rights and social justice to make a reality of these in everyone’s lives. Our vision is a just and compassionate society, where we are free from harm and can all contribute and flourish, whoever we are, whatever we believe in, and whatever we do and don’t have. A society that is equally ours.
About the role:
We are seeking a Membership and Communications Officer to support our Policy and Public Affairs team and lead on engaging our members.
You will be the main point of contact for our members and support our Policy team in building relationships within and mobilising the collective voice of our membership to influence public policy and drive long-lasting, systemic change.
The successful candidate will have a passion for human rights, equality and social justice, and strong interpersonal, communication and organisational skills.
Why Equally Ours?
-
Generous benefits including enhanced pension, 26 days of annual leave, health and wellbeing support, and more.
-
Flexible working arrangements to help you balance your professional and personal life.
-
A collaborative culture that values lived experience alongside professional expertise.
If you are looking for an opportunity to use your skills to drive meaningful social change, we would love to hear from you.
How to Apply:
Please read through the full job pack and then submit your CV and cover letter (max 2 pages) outlining your interest in the role and how you meet the criteria. Please ensure that you address all the criteria, providing sufficient relevant evidence, including examples, to show how your skills and experience match those required in the person specification. Applications without cover letters will not be accepted.
Closing date for applications: 7 Sept 2025, midnight
Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.
You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:
- actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded
- actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately
- adapting the level of support to individual competence and taking account of the whole team’s needs.
- managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session
PRINCIPAL TASKS AND RESPONSIBILITIES
Supervision
-
Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures.
-
Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys.
-
Manage drop-in sessions at our main office and at external locations
-
Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan.
-
Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work
Quality assurance and training
-
Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met.
-
Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels.
Research, campaigns and partnership building
-
Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data.
-
Contribute to developing partnerships with other organisations to support our advice work.
Other duties and responsibilities
-
Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service.
-
Be alert to funding opportunities and contribute to funding bids and proposals.
-
Demonstrate commitment to the aims and policies of the Citizens Advice service.
-
Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues.
PERSON SPECIFICATION
Essential
-
Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea.
-
If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.
-
Experience of delivering advice across different channels (telephone, in-person, etc.).
-
Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs
-
Ability to prioritise own work, meet deadlines and manage a variety of duties.
-
Good interpersonal and communication skills, verbally and in writing.
-
Proven ability to build relationships with clients, volunteers, staff and partners.
-
Experience of working with, managing and developing volunteers.
Desirable
-
Familiarity with Citizens Advice’s policies, procedures and systems.
-
Experience of formally or informally supervising, mentoring and/or guiding colleagues.
-
Experience in giving debt advice
The client requests no contact from agencies or media sales.