Helpline Advice Service Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Young Lives vs Cancer (YLvC) help families to find the strength to face everything cancer throws at them.
Citizens Advice Hammersmith and Fulham working in partnership with the national charity YLvC delivers a pioneering project via multi channels (telephone/email/web) providing advice to families of young people affected by cancer.
The project is expanding and we are recruiting a Welfare Rights Benefits Adviser and a Housing Adviser.
The project requires dynamic advisers who can sensitively, engage with families in an often difficult time. Reassure them in terms of options and steps they can take to address the welfare rights/housing issues they are experiencing. Knowing they have options to consider gives them reassurance in a time of uncertainty.
Working with the YLvC team who are located across the UK, advice provided by the project Advisers will also support YLvC social workers, to better help the families and young people accessing the charity support.
Housing Adviser - YLvC-Hgs1
Hours: 22. 5 hours per week equivalent to three days per week
Location: Hammersmith and Fulham Potential hybrid delivery on completion of probationary period
Salary Range: £31-£33k (pro-rata full time salary)
Type of Contract: Fixed Term one year from appointment (extension subject to performance)
Welfare Benefits Adviser - YLvC-Wel1
Hours: 15 hours per week equivalent to two days per week
Location: Hammersmith and Fulham Potential hybrid delivery on completion of probationary period
Salary Range: £31-£33k (pro-rata full time salary)
Type of Contract: Fixed Term one year from appointment (extension subject to performance)
What we can offer you:
We value our people and can offer a supportive culture within a high performing and award winning organisation. 86% of our workforce recommend us as a place to work. We are committed to being an inclusive employer and workplace to represent the diverse communities we serve. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including:
- Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising to 30 days with long service
- Learning, development and personal growth opportunities
- Mental health and Well-being support helpline
We will consider applicants who apply for Welfare Benefits Advisor and Housing Advisor roles combined in one full-time post.
We interview on a rolling basis and therefore reserve the right to close the applications earlier if suitable candidates are found, so encourage early applications.
To find out more please visit our website via the apply button
Closing Date: Thursday 16th May 2024
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstratable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role , the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.
The purpose of this role is to offer an information, advice, and casework service on a range of cost-of-living issues for disabled people with complex needs. The post-holder will also deliver training on welfare benefits to other organisations and their helpline staff. You will be responsible for ensuring the service is delivered to the highest standard, accessible, and quality assured.
You will provide a person-centred information, advice, and casework to disabled people with complex needs on cost-of-living support, welfare benefits and to access small grants.
As the lead welfare benefits worker within the organisation, you will work with relevant staff and organisations to provide an accessible welfare benefits service, across the borough, with flexible hours and access routes to meet the needs of the client base i.e., internet, phone, email.
Working with the User Involvement Officer, you will ensure the service is user-led and people with complex needs are supported to be involved in the development of the project.
For further information and to apply, please visit our website via the ‘Apply’ button.
Closing date: 9.00am on Monday 20th May 2024.
Interviews: Wednesday 22nd May 2024.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Mental Healthcare Support Worker – Helpline & Crisis Cafés - Evening and Weekends
Reference: 198
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: £22,347 - £24,024 per annum, FTE
Hours: Full time or part-time positions (30 or 22.5 hours) available in addition to Bank hours.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
About the Role
Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.
Key Responsibilities
- Providing emotional support and developing, alongside clients, flexible and realistic crisis support/person-centred plans within agreed guidelines with support from leadership team (including assessments of need, risk, crisis support plans and review forms), often where risks are significant.
- Liaising with statutory agencies to ensure appropriate intervention is obtained for individuals.
- Drawing upon own lived experience as appropriate to inform the delivery of person-centred support.
- Providing immediate advice and information to clients to support with crisis presentations.
- To support individuals both through telephone support (helpline) and face to face support (crisis café).
- Liaising with Nightlight management and external services e.g. police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc .as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support.
- Completing appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks.
- Supporting clients with making drinks and beverages as needed when visiting the crisis café.
- Assisting with housing keeping/cleaning tasks as necessary and reporting any maintenance problems.
- Contributing to the co-development of the service by supporting service user, family and carer involvement by obtaining feedback and supporting where necessary chances to be involved in wider service reviews.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is 6th May 2024
Interviews shall take place the week commencing 6th May 2024.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Job Purpose: To develop and manage, to a high standard, Age UK Bromley & Greenwich’s Information and Advice Service. To be responsible for the effective delivery of the I&A Service which will be delivered through a range of channels, including face to face, telephone, email, digital, and other means, across the Bromley and Greenwich boroughs.
Key Responsibilities:
Line management and supervision
- Provide line management and supervision to advisers and support staff.
- Supervising team advice sessions and casework
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Undertake monthly supervision with individual team members and annual appraisal.
- Ensure referrals are actioned and clients are supported in a timely manner.
- Develop team competence in key advice areas. (Benefits, Housing, Social care)
- Provide technical support to advisers and identify areas of further development for individuals and the team.
Support learning and development
- Support the team to embrace continuous learning and development and provide timely feedback on cases reviewed.
- Make recommendations for staff training and development areas of need.
Staff recruitment and development
- Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and everyone can do their best.
- Participate in recruitment and selection activities as delegated.
- Undertake new staff induction.
- Ensure the team receive appropriate support, supervision and appraisal and have opportunities for continuous learning and development.
Quality assurance and reporting
- Undertake Independent File Reviews ( IFR) and monitor the quality to meet quality standards and service level agreements
- Maintain and develop QAS/ AQS standards incl. renewal process.
- Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
- Keep technical knowledge up to date and provide technical support to advisers.
- Maintain a case load as demonstration of ongoing personal development and learning.
- Undertake advice work as required e.g. during staff absences.
- Provide statistical reports on outputs and outcomes as required by funders and management
- Review and implement outcome measures for the work of the I&A team, including an annual survey of clients.
Partnership working and development
- To manage networking/ liaison with other local key stakeholders and organisations and feed into wider local engagement and community development work.
- Develop effective partner relationships with referral agencies across both boroughs, and to refer/ signpost cases to external agencies as appropriate.
- Represent the organisation at outreach and community events as required, continuing to raise the organisational profile and develop wider awareness of our services.
- Work with colleagues to develop marketing materials, give talks and presentations, identify outreach opportunities .
- Identify opportunities to develop and grow the wider information and advice service
The client requests no contact from agencies or media sales.
We’re looking for a proactive individual to oversee the management of our new charity shop in Hale, Manchester.
Position: Charity Shop Manager
Type: Full-time (35 hours a week), permanent
Locations: Hale, WA14 2DW
Salary: £22,070 plus excellent benefits
Salary Band: Band C1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About This Job
The MS Society is starting a new phase of charity shop launches. Beginning with the launch of new shops in Hale and Sale as part of an exciting, national retail transformation.
You’ll be managing our shop volunteers and maximising revenue to support the activities of the MS Society local group.
Excellent communication and interpersonal skills are essential. A background of working in retail management is desirable.
Closing date for applications: 9am on Monday 6 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Position: Policy, Public Affairs and Campaigns Manager (Northern Ireland)
Contract: Permanent
Hours: Full-time (35 hours a week)
Location: Office-based in Belfast (BT7) with flexibility to work remotely
Salary: £36,309 - £38,786 per annum plus excellent benefits
Salary Band: Band F1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re recruiting for a Policy, Public Affairs and Campaigns Manager to join our team in Northern Ireland.
We’re looking for an enthusiastic individual with experience in shaping policy and the ability to communicate the position of the MS Society in Northern Ireland and develop its profile to a wide range of audiences.
You’ll also act as a spokesperson for the MS Society in Northern Ireland and play an important role in developing our strategic approach to supporting people affected by MS. Helping us to ensure that our priorities align with the needs and aspirations of the MS community.
We’re looking for the successful candidate to be able to demonstrate that they understand the challenges that people with MS face. You’ll be mobilising the MS community in Northern Ireland to make a powerful case for continued improvement in the treatment, care and support of people living with MS.
You’ll be enthusiastic and passionate about the work we do, forge strong partnerships with key stakeholders and represent the MS Society at key meetings and events in Northern Ireland.
This is a fantastic role for someone who understands the political and policy environment in Northern Ireland, enjoys taking a strategic and operational lead, and enjoys leading powerful campaigns.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9am on Wednesday 15 May 2024
Anticipated interview date: Monday 27 and Tuesday 28 May 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day / 7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Cycle to work scheme
- Death in service scheme
- Health cash plans to help offset the cost of health care for you and your family
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day / 7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- in the event of miscarriage or still birth
- to support fertility treatments
- for antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our vision is for a world where epilepsy is irrelevant and people with epilepsy lead the lives they want to lead. We are the UK’s only charity transforming the lives of people with epilepsy through world leading research, advocacy and care. We put people at the heart of everything that we do.
It is an exciting time to join us as we embark on our strategy to raise £5m for people living with epilepsy by 2025. Epilepsy Society is an ambitious and passionate place to work. We hope you will be inspired by what we do and recognise our potential to do even more.
The role of the Senior Digital Marketing Executive is to ensure we provide a great supporter experience to any person, company or organisation who donates to the Epilepsy Society and to help the fundraising and marketing teams increase our number of supporters and fundraisers through digital acquisition.
As part of the Charity’s in-house marketing agency, you will support in responding to briefs from other departments and work closely with their teams to create and deliver marketing plans which deliver on revenue and strategic priorities. You will also work closely with multiple stakeholders, including our digital agency and the other teams within the Fundraising and Marketing Department and the wider organisation.
This role involves supporting various digital marketing initiatives, including SEO, SEM, social media marketing, email marketing, content creation, and data analytics. The postholder will be responsible for a range of tasks to support the efficient and effective running of a fundraising and marketing team dealing directly with donors at all levels to ensure they have the best donor experience. We need someone to help us to reach new people online, drive income and build an enhanced online supporter experience.
There is flexibility within the role; with a hybrid working approach of 3 days in the office and 2 days working from home. We offer a generous holiday allowance as well and training and development opportunities. There is plenty of free on-site car parking, a Café and beautiful grounds to work in and be surrounded by. We have a generous group pension scheme, an employee assistant programme (with confidential helpline with any support you might need) and Purple Rewards, a reward scheme with money-off benefits on a number of high street products and services.
The post-holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, respectful and Open).
If you have the right skills and experience and are inspired to apply, please do so by attaching your CV and covering letter detailing how you meet the person specification.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT SUZY LAMPLUGH TRUST
The post of Stalking Training & Consultancy Development Manager represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on Stalking.
The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.
You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for over three and half decades, has campaigned heavily and played a pivotal role to drive changes in the law, has supported over 70,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the aim of tackling violence against women and girls at the core of what it does.
You will have the opportunity to work with a professional, highly experienced, motivated, innovative, and consultative sales team, and will benefit from significant learning and developmental opportunities to advance your sales career.
COMPANY BENEFITS
The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.
Your voice is key to shaping the future of the Trust, through active staff engagement in the operational and strategic direction of the trust.
We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.
To this end we offer all our employees a good benefits package including:
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Competitive salary.
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Commitment to ongoing training and development of staff.
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Hybrid working (40% in the office).
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Flexitime Policy.
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28 days annual leave (increases after 3 and 5 years to a maximum of 33 days pro rata) + public holidays.
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Special leave for life events.
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Pension scheme with 5% employer contribution.
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Health & Wellbeing App with access to advice, counselling, legal support, and a wide range of discounts.
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Occupational Sick Pay (which increases after 3 years).
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Cycle to Work scheme.
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Interest-free travel loan for annual season ticket.
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Regular all-staff off-site meetings and events.
PURPOSE OF JOB
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To deliver a range of stalking training courses to Trust clients, work with internal experts to ensure course content is kept up to date, provide consultancy project support, and collaborate with a range of statutory and non-statutory clients and stakeholders.
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To support the Commercial Stalking Lead in generating new and repeat business through managing relationships with internal and external stakeholders.
Please refer to the attached pack for detailed Job Description and Person Specification.
Please note that applications without a covering letter will not be considered.
We will be reviewing applications as they come in and we may close the vacancy once a suitable candidate is identified.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Action Redbridge is a local infrastructure organisation working to create a fairer Redbridge where every one and every community thrives. Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives.
We are looking for a passionate and experienced programme manager to lead our social prescribing team. In this role, you will be responsible for managing and developing a programme of work that builds on people’s strengths, and draws on the strengths of their communities, to:
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Build individual, family and community resilience
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Support empowerment and independence
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Reduce social isolation and loneliness
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Increase choice and control
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Facilitate inclusion and connectedness
Through gathering insight and data, you will also play an important role in supporting the development of local plans and priorities, helping to ensure that they meet the needs and aspirations of local people.
The successful candidate will be passionate about the power and potential of communities. You will bring previous experience of asset-based community development and a track record of managing and developing impactful projects.
Please note that this role can be offered on a hybrid basis, with a minimum of 3 days a week in the office.
What it’s like to work at Community Action Redbridge
We are committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive, and feel recognised and valued for the work they do.
We offer some great benefits including 28 days’ annual leave plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, an employee discount scheme, and a travel loan and cycle to work scheme.
How to apply
Please download the application pack on our website and return your completed application via email by 11.59pm on Sunday 5th May 2024.
Interviews are expected to take place the week commencing 13th May 2024.
The client requests no contact from agencies or media sales.
We are looking for an experienced monitoring and evaluation professional with exceptional people skills and a good understanding of nature recovery to help take ANT to our next level of impact by leading on monitoring and evaluation for the Lower Chew Landscape Recovery project.
Job Purpose
Your legacy will be a tangible impact on slowing down climate change, helping nature recover and creating social impact by leading on landowner and stakeholder engagement for the Lower Chew Landscape Recovery project that will see thousands of acres of local land managed in harmony with nature.
You will join a fast-growing organisation that started in 2019 with four volunteers and has grown to a staff team of thirteen (which will double over 2024), over 1,000 volunteers and ownership of 170 acres (soon to be 600 acres) of land that will grow woodlands of over 160,000 trees.
You will also provide light touch impact and knowledge inputs to Avon Needs Trees’ other woodland projects which include two Wiltshire Woodlands, the Great Avon Wood, Ed Woods, and the upcoming Lower Chew Forest.
The project
Landscape Recovery is one of Defra’s three environmental land management schemes. Avon Needs Trees has been awarded development phase funding for Landscape Recovery in the Lower Chew. This is a unique opportunity to help co design nature’s recovery and social impact at a landscape scale.
The project will engage existing landowners and managers across over 867 hectares of land in the Lower Chew, an area where good quality but fragmented woodland provides a basis for woodland connectivity and large-scale woodland creation, as part of a mosaic of grassland and woodland habitat. This locally-cherished landscape of rolling farmland on the edge of Bristol is the strategic setting for delivering local environmental and social priorities.
Main responsibilities
● You will make sure our amazing work in the Lower Chew and beyond creates maximum impact and that this is monitored, available and well communicated.This includes:
○ Putting in place monitoring and evaluation plans, systems and tools to monitor our ecological, economic and social impact
○ Identifying and highlighting our impact, for example gathering case studies on our human impact
○ Working with other team members to ensure our impact is communicated in a clear and concise way
○ Making our impact data available quickly and easily
○ Increasing our impact by being on top of emerging research, techniques and data to improve what we do
○ Dissemination of learning to help other projects
● Leading on a 20-25 year monitoring and evaluation plan for the Lower Chew Landscape Recovery project, whilst contributing to other plans, including:
○ Assessing and identifying learning opportunities
○ Incorporating baseline data into the monitoring and evaluation plan
○ Designing and establishing the monitoring and evaluation plan
○ Identifying future monitoring requirements
○ Packaging and disseminating learnings
● Work with the wider Avon Needs Trees team to help build a resilient, multi-site charity and undertake any other work necessary to pursue our aims
● As with all Avon Needs Trees roles, contributing to grant writing and fundraising activities
● Other duties and opportunities as required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: 37.5 Full Time (part time may be considered)
Location: Various locations in the London Borough of Hounslow
Closing date: On an on-going basis until filled – we reserve the right to withdraw this job opportunity early if this vacancy is filled
Interview date: To be arranged directly with shortlisted candidates.
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in person as well as on the phone through our dedicated helplines.
In particular, the role requires you to:
- conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation
- do a benefit calculation as standard for clients
- give full advice and support to clients to resolve their issues
- where necessary, make a referral or signpost clients
- write up case notes to Citizens Advice national standards
For more information about the role and the criteria to apply for the post, please download the Job Description and Person Specification.
We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).
Please note: We can only respond to successful applicants. If you do not hear from us within three weeks from receipt of your application, please assume that it has been unsuccessful.
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
The Pituitary Foundation are recruiting for a new CEO to lead us into the next phase of our journey.
The Pituitary Foundation is the UK’s leading charity providing support and information for people living with pituitary conditions, their families, friends and carers. We are based in an office in central Bristol, with some staff and volunteers working remotely throughout the UK. Pituitary conditions are uncommon, usually lifelong and can be life threatening. Conditions include acromegaly, Cushing's, prolactinoma, AVP-Deficiency and hypopituitarism.
It is an exciting time to join The Foundation. We are celebrating our 30th anniversary throughout 2024 and are working towards our ambitious strategy which we are excited to achieve. Our new website, and CRM, combined with robust processes and procedures offers a strong foundation, for a new CEO to build on.
About the Role
This role will combine the ambition of The Foundation without losing the core importance of being a person-centred patient support group, offering kindness and support at challenging times. You will bring excellent interpersonal skills, as well as financial acumen and an appetite for seeing the best possible service delivered to a wide demographic.
Location: Based in the Bristol office, with flexibility for hybrid working
Salary: £55,000 - £60,000
Reports to: Chair and Board of Trustees
Holiday: 30 days plus statutory bank holidays
Pension: 5% employer contribution
How to Apply
The recruitment pack and process for application can be found on our website or below.
Deadline for applications is 9am Tuesday 14 May 2024
The outgoing CEO and Chair, welcome informal phone conversations in advance of submitting an application.
The Pituitary Foundation believes in diversity and equality. We especially welcome applicants who are under-represented within the charity sector and want to build a team with a diverse range of perspectives, backgrounds and skills. You do not need to have lived experience, or direct knowledge of pituitary conditions – just empathy and an appetite to learn. We know that a diverse team is a strength, and we look forward to hearing from all interested applicants.
We invite all interested candidates to apply for the position. To ensure that your application is considered, we strongly recommend that you attach your Curriculum Vitae (CV) and a cover letter. These documents will provide us with a comprehensive understanding of your motivations for the role.
See attached application pack and please send a cv and cover letter (no more than 2 sides of A4), or film of an equivalent length which includes:
o Why you are interested in this role,
o How your experience or interest meets each point of the person specification.
The client requests no contact from agencies or media sales.
Housing and Wellbeing Mentor
Hours: Full time 35 hours a week Monday to Friday
Contract: 12 months
Salary scale: £24,395 per annum, pay award pending
Responsible to: Tenancy Operational Lead
Location: Hybrid role with Nominal office working in Chorley, and regular travel to venues around Lancashire for tenant visits, training, and team meetings.
Lancashire Mind’s Tenancy Management Service works in partnership with several registered housing partners across Lancashire to manage a portfolio of properties on their behalf and provide tenancy support to people living with moderate mental health conditions.
We care about making a difference to people’s lives and through the provision of regular support, we work with each person to improve their mental wellbeing and build the confidence and skills to sustain their tenancy and move on to independent living.
We use an outcome-based approach, making sure that each person is involved in their own support planning from the start of their journey with us and achieve this by offering encouragement and one to one support to help each person to understand and manage their tenancy, develop social and daily living skills, gain access to essential services to manage their mental and physical health and help and guidance to maximise their benefits and improve their economic wellbeing.
Your new role
We are looking for a new Tenancy Management Worker to join our small and friendly team to manage a caseload of customers who have complex needs including mental health conditions, substance misuse, homelessness, and a possible history of offending.
Your job will be to work closely with these individuals to promote independent living and help them to achieve and sustain their tenancies. This is a challenging and varied job which is often rewarding, particularly when the people we have supported achieve their own goals and move on to build better lives.
What you will need to succeed
You will need experience of working with people with complex needs ideally in a supported or social housing setting and have the resilience to support people with a diverse range of mental health conditions to overcome barriers to independent living.
It is important that the right candidate is an excellent communicator, able to listen and understand people’s needs but also confident communicating and liaising with other local services and partner agencies to ensure each person has the right support in place.
An excellent working knowledge of safeguarding practices for protecting vulnerable people is also key to this role and the successful candidate will need to be able to demonstrate proven experience of this.
Ideally, an understanding of the issues which arise within the social housing sector or experience working in a similar role would be an advantage.
You will need to be a good team player, with the ability to work well with others and be able to work on your own initiative with minimum supervision.
This is an essential car user role as it requires extensive travel to and from tenants’ properties in Lancashire.
Lancashire Mind is an equal opportunities employer and welcomes applications from all sections of the community, particularly candidates with a lived experience of mental health conditions who fulfill all the criteria within the person specification.
Applications must be submitted using a Lancashire Mind job application form. For more information about the role and how to apply, please download the attached application form and Recruitment Pack.
The deadline for applications is 9am Monday 20th of May
Interviews for this post are scheduled to take place on Thursday 18th and Friday 19th April 2024 and will be held at Lancashire Mind’s Chorley Office.
Please note: Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding people who use our services. Therefore, this post is subject to an enhanced Disclosure and Barring Service (DBS) check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work.
We're working towards a Lancashire where everyone can have the best mental health and wellbeing possible
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to shape the future of our response to stalking and personal safety?
Do you have resilience and flexibility to meet the demands this role brings, and enjoy working in a sharing and learning environment?
If yes, then read on.
We are recruiting Advocates for a number of our services including:
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National Stalking Helpline and Advocacy Service which offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.
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London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led approach to advocacy.
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London Stalking Threat Assessment Centre, we are a key partner in this intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services. We provide victim centred advocacy.
As an Equal Opportunities employer, the Trust strives to maintain a diverse and inclusive culture representative of the communities we advise.
Work Location: The post holder will be required to be office-based initially to support their induction and integration with the service. Thereafter, a blended model (40 office/60 home), with office working in London and home working (must have adequate and confidential workspace when remote working). Candidates should ideally be located in London or immediate surrounding area (but locations outside of these areas may be considered)
These roles are also available on a part-time basis.
Please refer to the attached pack for the detailed Job Description and Person Specification.
Please note that applications without a covering letter will not be considered.
We reserve the right to close this role early.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.