Helpline Advice Worker Jobs
This role is not open to sponsorship.
An exciting opportunity has arisen for an MDT Admin to join our Therapies Team. This role will require the successful candidate to provide high quality efficient and reliable administrative support to the Therapies Directorate.
Staff benefits include, free shuttle bus, and more… Read more below.
Role Requirements
- Support planning and changes in the administration of children and young people’s timetable for children and family services.
- Support with photocopying of notes for subject access/ solicitor requests (SARS).
- Manage the SARS and redacting process with appropriate members of the Therapies teams.
- Update logs and coordinate the Clinical and Safeguarding Supervision across the Therapies teams, escalating non-compliance where required.
- Monitor mandatory training compliance and administer booking processes for all relevant training sessions/course.
- Coordinating specialist clinics, including spine and hip clinics; liaising with the Physiotherapy team to ensure the correct children are on the schedule. Liaison with external Consultants to organise the clinic lists.
- Carry out audiotyping of clinic letters and distribute as required.
- Update absences within the teams onto the SMI (staff care) system, as requested by the Heads of Service.
- Place orders for any required equipment and/or resources for departments and for the children and young people as deemed necessary.
- Take overview of clinical asset ordering, linking with the clinical assets team and management system, in line with MHRA guidelines and the medical devices policy.
- Track and monitor equipment orders with Heads of service, escalate delays and provide a central overview for all equipment re-charges and ordering.
- Raise and receipt PO’s and invoices for the therapies directorate and liaise closely with the finance team.
- Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offender’s
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role is not open to sponsorship.
An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team working weekday evenings. As a Housekeeping Assistant, your role will be supervised by the Housekeeping Supervisor and will report the Housekeeping Lead.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
Your role will be to provide a high standard of housekeeping and accommodation service across site. You will provide excellent levels of cleanliness that are consistent throughout the site.
As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.
You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.
Interview Date: Will interview as and when suitable applicants are received.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working an 8 hour shift, 3 days a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:
Week 1: Monday 8am-4pm, Thursday 8am-4pm & Sunday 9am-5pm
Week 2: Wednesday 11pm-7am, Thursday 11pm-7am & Friday 11pm-7am
Week 3: Wednesday 11am-7pm, Saturday 9am-5pm & Sunday 9am-5pm
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
PURPOSE OF THE ROLE
To work alongside the FASD Services Manager, FASD Lead Advisor and FASD Advisors in the delivery of the FASD Hub services including developing/delivering FASD training; providing direct support to families, providing line management supervision to volunteers and taking a lead role in facilitating community support services including peer support groups, Advice Line and the establishment of community support groups
MAIN DUTIES AND RESPONSIBILITIES
·The post holder will take a lead role and play an active part in the service’s peer support activities including online peer support groups/forums, virtual community groups and the establishment of a network of local community support groups.
·Lead delivery of FASD training workshops, seminars, webinars, events, commissioned training, and bespoke sessions for parents/carers, professionals, and stakeholders. The delivery of training may be online or in person and may require travel throughout Scotland.
·Responsible for supporting FASD Hub service users through direct one-to-one support to parents/carers.
·Provide support and supervision to FASD Hub volunteers.
·The post holder will take a significant role in the design and development of training materials and resources, including updating and refreshing in line with new FASD developments and research which impact upon the FASD community.
·Support the wider work of Adoption UK to deliver training on FASD to members, staff, and stakeholders, for example as part of Kinship Care Week, Adoption Week Scotland, The Promise etc.On occasions these maybe outside Scotland.
·Provide support and guidance to the FASD Helpline Advisor and follow up targeted enhanced advice in response to helpline enquires.
·Provide cover and answer incoming enquiries to the FASD Hub Helpline, (telephone, email, and online platforms), along with occasionally providing cover to other Adoption UK Helpline services.
·Working alongside other team members, the post holder will have input into the development, designing and planning of content for FASD Hub social media accounts, to ensure content is factually correct and the messaging reflects that of the FASD Hub service and FASD community.
·Attend relevant national meetings, conferences, training events, networking, and development opportunities to promote the FASD Hub services and/or delivering FASD training.
·Support the FASD Services Manager and FASD Lead Advisor with delivery of the project and collaboratively work with all FASD Hub colleagues to ensure the success and growth of the project, and where required cover for other team member absence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
THE ROLE: Part-time (30 hours per week) / Permanent / Job description and application pack (including details on our benefits) are available to download from our website.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
YMCA West Sussex Transitional Housing provides safe, secure accommodation for young people aged 18-25, who have been, or are at risk of homelessness. Our staff team comprises of Supported Housing Support Workers, Housing Mobile Night Workers and two Supported Housing Managers. We offer a support package alongside the accommodation to actively encourage residents into education, training, employment or voluntary work.
In delivering the role, you will work with the Deputy Supported Housing Manager and the wider housing team to provide effective day to day management of our transitional accommodation service. You will have your own caseload of residents, working creatively and effectively alongside young people to develop their assets and talents and to acquire the skills they need to live independent and fulfilling lives. You will contribute to the smooth and safe running of the service by providing consistency and reliability. You will have a calm, yet assertive manner, being able to handle potentially difficult situations. You will also support young people to safeguard themselves against abuse and risk. There will be times when lone working will be a requirement for this role.
This role is based on site in Horsham and will cover Transitional services across Horsham, Crawley, Burgess Hill and Worthing. Your working hours will be Monday to Friday, 9am-5pm.
ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people and will be able to actively encourage residents into education, training, and employment.
Ideally, you will have knowledge and experience of working with young people, knowledge of housing and welfare benefits, along with an awareness of all aspects of safeguarding. You will already be a team player but also able to work on your own initiative, along with clear verbal and written communication skills, good IT skills.
It is essential that you hold a current driving license and have access to a car for this role.
CLOSING DATE: 9 June 2024 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve.
Accessibility - If you require assistance or have questions regarding the application process, please contact us. If you are local to our Head Office in Hove, we can provide you with a paper copy of the job advert and application form.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
THE ROLE: Full-time (37.5 hours per week) / Permanent / Job description and application pack are available to download from our website.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
You will be working as part of the West Sussex night team providing mobile support to our 24-hour services, ensuring that our transitional properties are safe, secure, and welcoming through the night. You will be based at the Horsham Y Centre and will support the static night worker there during the night as well as undertaking your mobile duties. You will regularly complete building checks and monitor CCTV upkeeping health and safety regulations in accordance with YMCA DLG's policies and procedures. You will work to prevent any anti-social behaviour from impacting our neighbours and other residents. You will help to contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
In addition, you will work alongside other support staff to maximise the wellbeing of residents by completing one to one interventions with young people who may be experiencing mental health crisis and/or who may need medical assistance.
This is a mobile role, requiring all applicants to have a full valid, UK Driving Licence. You will also be lone working as part of the role, so you will need to be comfortable with decision making and following procedures.
You will work on four nights on, four nights off rota. Although these are long shifts, you will get four days off after, which can provide a great work life balance.
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
Ideally you will have experience working with young people, those considered vulnerable or with multiple and complex needs along with being able to demonstrate a real passion for wanting to work with young people. You will have an understanding of the needs of single homeless clients aged 16-25 and the ability to engage, motivate and inspire, with a strong commitment to changing the life of others for the better. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.
CLOSING DATE: 9 June 2024 at midnight.We reserve the right to close this advert early if a successful candidate is found. Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility - If you require assistance or have questions regarding the application process, please contact us. If you are local to our Head Office in Hove, we can provide you with a paper copy of the job advert and application form. If you are not local, we can post these to your preferred address. If you require these documents in another format, please let us know.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS).
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Mental Healthcare Support Worker – Helpline & Crisis Cafés - Evening and Weekends
Reference: 198
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: £22,347 - £24,024 per annum, FTE
Hours: Full time or part-time positions (30 or 22.5 hours) available in addition to Bank hours.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
About the Role
Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.
Key Responsibilities
- Providing emotional support and developing, alongside clients, flexible and realistic crisis support/person-centred plans within agreed guidelines with support from leadership team (including assessments of need, risk, crisis support plans and review forms), often where risks are significant.
- Liaising with statutory agencies to ensure appropriate intervention is obtained for individuals.
- Drawing upon own lived experience as appropriate to inform the delivery of person-centred support.
- Providing immediate advice and information to clients to support with crisis presentations.
- To support individuals both through telephone support (helpline) and face to face support (crisis café).
- Liaising with Nightlight management and external services e.g. police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc .as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support.
- Completing appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks.
- Supporting clients with making drinks and beverages as needed when visiting the crisis café.
- Assisting with housing keeping/cleaning tasks as necessary and reporting any maintenance problems.
- Contributing to the co-development of the service by supporting service user, family and carer involvement by obtaining feedback and supporting where necessary chances to be involved in wider service reviews.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is 6th May 2024
Interviews shall take place the week commencing 6th May 2024.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Aside from the 50+ young people we see every day at our day centre, New Horizon’s Outreach service also works with young people on the streets and in the community. The team works pan London to deliver a unique, youth-specific outreach service to young people currently or at risk of rough sleeping. We use our extensive housing expertise to place those young people into accommodation that is appropriate and safe whilst encouraging them to access the day centre to benefit from the wide range of services we offer. The Outreach Worker will work as part of Rough Sleeping Team to deliver at least two street outreach shifts per week and transitional casework to young people facing rough sleeping. You will need to be willing to work early mornings and late evenings, to travel across London to identify young people who need our support, and to work flexibly to respond to evolving needs. The ideal candidate will bring energy, creativity and a keen eye for detail. This is an exciting time to join the team as we look to refine our offer and pilot new solutions to rough sleeping.
For more information and Person Specifications, please see our Job Pack attached.
Salary: £31,200 - £34,736
Application Closing Date: 10am, 31/05/2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
THE ROLE: Full-time (37.5 hours per week) / Permanent / Job description and application pack are available to download from our website
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Our Brighton & Hove Services provide supported accommodation for 50 young people at risk of homelessness across two sites. Lansworth House is one of our 24-hour supported housing projects offering high and medium levels of housing-related support for young people aged of 16- 25, with 20 bedspaces and shared communal facilities. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals.
In delivering the role, you will work on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day. You will work with the Managers and the wider housing team to provide effective day to day management of our accommodation project. This includes delivering one to one sessions and group work sessions to assist residents to develop personally and socially in order that they grow in confidence and move towards independence. You will help to contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations. You will also support young people to safeguard themselves against abuse and risk.
Based on site, this role is on a seven-day rolling rota, including evenings, weekends and bank holidays. There is a small amount of lone working, but you will get to know the team and project, along with extensive training prior to starting on a rota.
ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Ideally, you will have knowledge and experience of working with young people, knowledge of housing and welfare benefits, along with an awareness of all aspects of safeguarding.
You will enjoy working in a fast-paced environment, working in a client facing role, with the ability to self-motive to drive to deliver an outstanding service. You will already have clear verbal and written communication skills, good IT, and keyboard skills. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.
CLOSING DATE: 2 June 2024 at midnight.We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible. Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve.
Accessibility - If you require assistance or have questions regarding the application process, please contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS.)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
THE ROLE: Part-time (30 hours per week) / Fixed Term until 31 March 2025 / Hybrid - working on-site two days per week and from home two days per week, Monday - Thursday 0900 - 1700. Job description and application pack are available to download from our website.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
YMCA DownsLink Group’s WiSE (What is Sexual Exploitation) Project is an innovative, award winning project working across East Sussex, Brighton & Hove and Surrey, with children and young people experiencing or at risk of sexual exploitation; as well as raising awareness of Child Sexual Exploitation and other forms of Child Criminal Exploitation.
We are looking for someone with the confidence to develop a new support offer for Surrey. This new post offers the opportunity to work in the WiSE team in Surrey in an exciting new role which has two strands to it; providing targeted early intervention peer group sessions to young people (up to 25 years,) who have been identified by their educational placement as being vulnerable too sexual or criminal exploitation. The role also entails working alongside Education and other agencies to prevent Violence Against Women and Girls by creating and facilitating training to teachers of the PSHE curriculum in both Primary and Secondary schools in Surrey. The successful applicant will be supported in the role through Reflective Supervision Practice, along with regular one-to-ones.
This role will be based out of a Police Station in Surrey, which can be discussed at interview. There will be frequent travel and it is essential you hold a current driving license and have access to your own car.
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
The successful candidate will ideally have a qualification in Youth Work / Social Work or equivalent qualification; or equivalent comparable experience working directly with vulnerable young people. We are looking for someone with the confidence to work independently across Surrey and feel confident delivering educational work around topics such as healthy relationships, consent, sexual health, grooming etc to groups of young people in an education setting. You will need to feel confident in delivering training and consultancy support to other professionals around exploitation, as well as working with a multi-agency approach and skilled at developing relationships with other agencies. Being able to work autonomously, manage your time and workload while also working closely with the wider WiSE team is essential.
CLOSING DATE: 14 June 2024 at midnight, we reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility - If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check.
The client requests no contact from agencies or media sales.
The purpose of this role is to offer an information, advice, and casework service on a range of cost-of-living issues for disabled people with complex needs. The post-holder will also deliver training on welfare benefits to other organisations and their helpline staff. You will be responsible for ensuring the service is delivered to the highest standard, accessible, and quality assured.
You will provide a person-centred information, advice, and casework to disabled people with complex needs on cost-of-living support, welfare benefits and to access small grants.
As the lead welfare benefits worker within the organisation, you will work with relevant staff and organisations to provide an accessible welfare benefits service, across the borough, with flexible hours and access routes to meet the needs of the client base i.e., internet, phone, email.
Working with the User Involvement Officer, you will ensure the service is user-led and people with complex needs are supported to be involved in the development of the project.
For further information and to apply, please visit our website via the ‘Apply’ button.
Closing date: 12.00pm on Friday 24th May 2024.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to shape the future of our response to stalking and personal safety?
Do you have resilience and flexibility to meet the demands this role brings, and enjoy working in a sharing and learning environment?
If yes, then read on.
About the Suzy Lamplugh Trust
Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority. We were established in 1986 following the disappearance of 25-year-old Suzy Lamplugh, an estate agent and lone worker who went to meet a client and never returned. The Trust exists so that what happened to Suzy does not happen to anyone else. For the past 37 years, we have worked towards reducing the risk of harassment, stalking, aggression, and violence. Our Stalking Helpline offers support and advice to thousands of victims of stalking every year, while our bespoke advocacy teams work closely with partners across the Violence Against Women and Girls’ (VAWG) sector, the criminal justice system, and both statutory and non-statutory services to ensure our clients can live a live free from abuse and fear.
You will be working alongside a team of advocates who are dedicated to supporting and empowering victims and survivors of stalking. By working with a caseload of 20- 25 clients, you will have the opportunity to provide holistic and bespoke advocacy to your clients, whilst leveraging your knowledge of gender-based abuse to support the Trust’s specialist mission.
Purpose of Role:
· To provide expert advice and advocacy to victims of stalking, both within the context of domestic abuse, and non-domestic abuse related stalking.
· To provide guidance and support by telephone, email and face-to-face to those affected by stalking.
· To provide casework support and advocacy to victims of stalking, liaising with both voluntary and statutory services to ensure positive outcomes for victims.
· To support the operational Team Leaders where required.
What we offer in return
In return for our staff’s commitment and dedication, we offer a range of benefits:
- Hybrid working (minimum 40% in the office and agile working enabled to work from home)
- Flexitime Policy
- 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday
- Special leave for life events, such as 1 day off for moving house
- Pension scheme with 5% employer contribution
- Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts
- Occupational Sick Pay (which increases after 3 years)
- Cycle to Work scheme (cycle racks on site)
- Interest-free travel loan for annual season ticket
- Regular all-staff off-site meetings and events
Work Location: The post holder will be required to be office-based initially to support their induction and integration with the service. Thereafter, a blended model (40 office/60 home), with office working in London and home working (must have adequate and confidential workspace when remote working). Candidates should ideally be located in London or immediate surrounding area (but locations outside of these areas may be considered).
We are recruiting for a number of these posts. The roles are also available on a part-time basis.
Please refer to the attached pack for the detailed Job Description and Person Specification.
Please note that applications without a covering letter will not be considered.
We reserve the right to close this role early.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
The Services Manager (Housing) will primarily focus on the managing New Horizon's Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Services to ensure the service responds holistically to young people with multiple needs or barriers. You should be experienced in the housing and homelessness sector, be a passionate advocate for young people. and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate to identify new housing solutions for young people.
For more information, please see our Job Application Pack below.
Salary: £37,024 - £41,600
Closing Date: 10am, 14/06/2024
The client requests no contact from agencies or media sales.