19 Helpline advisor jobs near Birmingham, West Midlands

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Top job
Citizens Advice Hammersmith & Fulham, Remote
£26,500-£28,500 (pro rata if part time)
In partnership with The Trussell Trust, we provide an award winning helpline for people who need help obtaining food parcels from food banks
Posted 3 days ago
Top job
National Energy Action, Coventry (On-site)
£23,023 - £28,065 per year (FTE)
This post provides an exciting and rewarding opportunity to help bring an end to fuel poverty.
Posted 5 days ago
Top job
National Energy Action, Remote
£23,023 - £28,065 per year
This post brings an exciting opportunity to help towards the end of fuel poverty.
Posted 4 days ago
Top job
Blood Cancer UK, Birmingham (On-site)
£35,179 - £45,377 per year
Support Services Manager
Posted 5 days ago

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Closing in 7 days
hireful, Remote
£20,872- £22,143 actual per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Posted 6 days ago
hireful, Birmingham (On-site)
£20,872- £22,143 actual per annum (depending on skills and experience)
Posted 1 week ago
Closing in 2 days
Macmillan Cancer Support, Remote
£23,500 - £28,500 per year
Now more than ever, people living with cancer are contacting our support line for advice relating to the rising cost of living.
Posted 2 days ago
Closing in 3 days
NFP People, West-Midlands (On-site)
£25,500 per year
Posted 1 week ago
Closing in 6 days
St Giles Trust, Coventry (On-site)
£26,501-£30,476 p/a
Posted 5 days ago
Beat Eating Disorders, Remote
£24,947 (pro rata)
Beat are recruiting Support Officers to play a pivotal role in the delivery of our support services to those affected by eating disorders.
Posted 2 days ago
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Citizens Advice Hammersmith & Fulham
£26,500-£28,500 (pro rata if part time)
Contract, Up to 31/03/2023, Part-time, Full-time
Job description

Adviser – National Food Bank Telephone Helpline (Help through Hardship project)

Citizens Advice, in partnership with The Trussell Trust, provides an award winning freephone helpline for people who need help to obtain a food parcel from their local food bank.  As part of the process, it provides information and advice on the issues that are causing financial hardship in order to move the client forward. The helpline is managed by generalist advisers from local Citizens Advice across England and Wales.

Citizens Advice Hammersmith & Fulham have been involved with the project since the start and now has the opportunity to expand our team of advisers.


  • Establish that the client cannot afford food by carrying out a full exploration of the cause of financial hardship and give information and advice on the issues identified
  • Establish if there is a local foodbank in their area and issue foodbank voucher where appropriate
  • Signpost to local services if there is no local food bank in their area accepting e-vouchers
  • Write up case notes to Citizens Advice national standards

The Helpline Advisers are provided with close support from our Supervisors, have access to our wealth of resources and are an integral part of the Citizens Advice Hammersmith and Fulham team. As such, you will be invited to participate in regular briefings, occasional meetings and training opportunities.

We have full-time or 2 part-time roles  (fixed days) starting as soon as possible with contracts running initially until March 2023. This role is predominantly remote working but advisers will be expected to visit our Hammersmith office for an initial training day and occasional team meetings for which travel will be reimbursed. We will provide a suitable laptop, telephony and headset.

To apply, please visit our website via the Apply button

All shortlisted candidates will be asked to take a test (a mock client call and write up) on 31st May or 1st June, with all candidates achieving a satisfactory score invited to interview on Monday 6th June.

Closing Date: 6pm  Friday 27th May 2022

Test: Tuesday 31st May 2022 or Wednesday 1st June 2022  

Interview: Monday 6th June 2022

Posted on: 13 May 2022
Closing date: 27 May 2022 at 18:00
Tags: Advice, Information,Social Care/Development