NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also knowledgeable, assertive and confident.  Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups.  They also get involved in a range of tasks to support these activities.  Energy Advisors sit within the Operations Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

Whilst experience of providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as NEA will provide full training to the successful candidate. The post will suit an experienced candidate looking to work three days per week and with a flexi time arrangement.  NEA currently has a regional office in Coventry and would look to base the successful candidate here though we are still working on a temporary remote basis.

NEA aims to eradicate fuel poverty and promote energy efficiency to low-income and other vulnerable households through working in partnership with central and local government, fuel utilities, the health sector, consumer groups and NGOs.  

This post provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK. 

NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also knowledgeable, assertive and confident.  Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups.  They also get involved in a range of tasks to support these activities.  Energy Advisors sit within the Operations Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances. 

Whilst experience of providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as NEA will provide full training to the successful candidate.

This is a full-time role - 37 hours per week Monday to Friday on a flexi-time basis.

This is a one-year fixed term appointment, and we are flexible about the location of the post. Office bases will be discussed with applicants on appointment, but staff are currently working from home on a temporary basis.

The job description which you will find on NEA’s website provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.

We are looking for a positive, driven and people-focused Support Services Manager to manage a highly skilled team of Support Service Officers and Nurse Advisors in the delivery of high quality services that meets the greatest needs of those affected by blood cancer. 
 

The primary objective of the role will be to manage our services and provide practical and emotional information and support to anyone affected by blood cancer via our different platforms. But you’ll also be excited to use your knowledge and experience to scope out and project manage the development of new, innovative new services that meet the wide-ranging needs of the 1m people affected by blood cancer in the UK.  We are particularly keen to explore how we can use digital tools to increase our reach, and to provide greater value to the blood cancer community when they need it most.  Experience in digital project management would be particularly welcome.   

You’ll be excited to work flexibly and not daunted by regular adaptation to plans as we grow our insights and understanding about our community, and ways to support them.  You’ll love working with other internal and external stakeholders on projects large and small, working passionately to ensure the ‘patient voice’ is heard and always represented in everything we do.  This role will involve working with volunteers to oversee and moderate our growing digital and peer: peer services on a day to day basis, growing our network of people affected by blood cancer who can connect with each other and share experiences.  Keeping this community safe is vital, so an understanding of online safety practices is key. Impeccable written and verbal communication skills are essential in this role.  An understanding of blood cancer and blood cancer patient care would be beneficial.  

This exciting role provides the front line of our Blood Cancer Support Service, putting people affected by blood cancer at the heart of everything we do and tailoring our work to better meet their needs.  For this reason, the Support Services Manager will need to be resilient, adaptable, and determined to maximise the value and opportunities the role can bring to the blood cancer community. 

 We welcome applications from part time or job share candidates for this role.

Frontline Services Helpline Adviser

Full time at 35 hours per week

Home based, UK 

Salary: £25,375 - £28,420 Dependent on experience

Permanent

Closing date: 9am Thursday 19th May 2022

Interviews will be held via Microsoft Teams w/c Monday 30th May

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling Helpline (24 hours a day, 365 days a year) to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

We are looking to recruit three Frontline Services Helpline Advisers to work flexibly across a four-week rota on shifts between 7am and 11pm, which includes weekends (two out of four) and evenings as part of a team which includes a Team Leader, Senior Adviser and 7-10 advisers.  There may also be opportunity to work permanent night shifts should this suit the candidate.

Advisers Key Responsibilities include:

• Providing empathetic advice, support and guidance to callers, who are affected by problem gambling, via our Freephone Helpline, Live Chat (Netline) and digital platforms.
• Enabling client led support, responding to their needs using facilitation skills, motivational interviewing and other therapeutic techniques.
• Ensuring issues of risk are responded to and dealt with effectively in line with our safeguarding policies.
• Knowledge and awareness of the wider issues which those affected by problem gambling may experience – and the appropriate services to signpost them to.
• Collaborate and engage professionally with other remote-working colleagues as part of a Helpline team.
• Using various IT systems; including call handling systems, CRM and internal communication platforms.
• Capturing client data in order to improve understanding and help us to tailor our support to those in need of support.
• Moderating our online Forum and Chatrooms.

You should have experience of working within a therapeutic support/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.  You will also be allocated time to focus on personal wellbeing.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Owen Young, Frontline Senior Operations Manager at or our Lived Experience Manager Colin Walsh.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Dementia Advisor

Contract Type: Permanent
Location: Flexible across the Area boundaries in West and South London
Salary: £20,872- £22,143 actual per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 23 May 2022
Interview Date: TBC via Zoom/Teams

Location: Hybrid role (Homebased, Community and Office)

About Our Client

Dementia devastates lives. By 2025, over 1 million people will be living with the condition. But dementia won't win. Until the day a cure is found, our client will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything they do is informed and inspired by them.

They are one of the UK's leading dementia charity. Every day, they work tirelessly to find new treatments and, ultimately, a cure for dementia. They provide expert information, training, and support services to all those who need their help. And they are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

About the role

There is no direct care element to the Dementia Support Worker role, however they work passionately to provide advice, support and guidance to people affected by dementia.

This role supports people in their homes where they interact face to face, telephone and virtually to give people the tools and knowledge to make informed decisions about their future.

The company is proud to have a small but passionate and diverse team with a welcoming and supportive culture.

- Offering a vital and compassionate advice service to support and guide those affected by dementia.
- Provide community based, face to face services for an increased level of support for more complex cases.
- Managing referrals, assisting clients in assessing their information and support needs in a person-centred manner.
- Providing knowledgeable and trusted information regarding services and benefits available and, where appropriate, assist clients in accessing them.
- Signposting clients to a choice of suitable other sources of help, where appropriate.
- Developing a proactive approach in reaching people with dementia and carers who may not otherwise access their services.

About you

They are hoping to welcome an approachable and knowledgeable Dementia Adviser to work in Wandsworth. This is an amazing opportunity to have a rewarding career providing support and guidance to people affected by Dementia.

They strive to help people to maintain independence, improving their sense of well-being, and putting people in more control of their own lives. They promote a person-centred service so that their support is unique to each individual, based upon their own aspirations and needs.

They are looking for:

- Someone who has working experience of assessing people face to face with an ability to assess their needs.
- Deliver advice and guidance with a non-judgmental approach and outstanding communication skills.
- Strong organisational and time management skills to manage your caseload of clients effectively.
- Good IT skills and be able to travel independently across Wandsworth
- An understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other challenges this would be taken into consideration.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career within the company.

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 132 818

Dementia Advisor (Birmingham and Solihull)

Contract Type: Permanent
Location: Community Based
Salary: £20,872- £22,143 actual per annum (depending on skills and experience)
Working Hours: 35 per week
Closing Date: 24 May 2022
Interview Date: Wednesday 1st June - Interviews will be held virtually via Zoom

Are you someone who can work well as part of a team and are passionate about improving the quality of life for people living with dementia? Then take the first step and apply today.

About the role

Our clients Dementia Adviser service provides a highly responsive and individualised information, signposting and referral service to people with a diagnosis of dementia and those that care for them.

As a Dementia Adviser you will assist people with dementia and their carers in identifying their needs, providing individuals with support and help to maintain their independence, improving their sense of well-being, and putting them in more control of their lives.

It will be important to ensure any helpful information is received and understood by the service user as well as helping them to access the appropriate services and contact the right people for the help they need. You will develop and contribute to a database of local information, ensuring continual improvement of the service and growth in organisational knowledge.

This role will require you to build relationships with a range of local contacts. You will network with health and care professionals, marketing the Dementia Adviser service to help people with a diagnosis to get referred to the service as early as possible. As well as developing networks with partner organisations who also work in the field of dementia to promote the aim of empowering individuals living with dementia to make informed choices

About you

They are looking for an individual who possess an understanding of dementia and the needs of those living with dementia and their carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage your caseload of clients effectively.

Our client is one of the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career within the company.

Additional Information

Please note the deadline for submitting applications for this vacancy is midday on the closing date

Please note, that for home-working roles, they require a reliable WiFi connection and a minimum 10Mb/s broadband. For their home-working employees, they currently offer a home-working allowance of £26 pounds a month (full-time).

Our client embraces diversity, inclusion and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do.

Please note: Some of their roles may require a criminal records check.

Ref: 132 583

Job Title: Benefits, Debt and Money Advisor 

Region: North East /Cumbria (Homebased) 

Directorate: Operations 

Contract: Permanent 

Salary: £25,813 to £27,228 per annum 

The Role 

At the Royal British Legion, we believe in building on potential. As a Benefits, Debt and Money Advisor, covering the North East/Cumbria region your ability to provide specialist debt and welfare benefit advice, could have a real impact on people’s lives. A clean driving license and access to your own vehicle is essential in being able to undertake this role. 

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. 

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed. 

As a Benefits, Debt and Money Advisor you will be responsible for providing a comprehensive community-based debt or welfare benefit advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions. 

If successful, the main duties of your role will be: 

• Provide specialist level debt casework, advising on legal position and all suitable options debt options, maintaining professional advice standards in line with the Financial Conduct Authority. 

• Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal. 

• Carry out complex benefit calculations and income maximisation through the take up of appropriate benefits, identifying and advising on entitlement. 

• Act for the client where necessary; drafting letters, obtaining medical evidence, and researching case law as appropriate. 

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation, using the IT software provided. 

• Develop and maintain local contacts with agencies and charities associated with debt and benefit issues. These will include MOD, DWP, NHS, local authorities, and service charities.

About the Royal British Legion 

Across the country, in every city and on every street, RBL is there to support our Armed Forces community.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive. 

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK. 

Diversity Statement 

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation. 

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact. 

How to Apply 

Please Click “Apply Online” 

Closing date for this role is: Sunday 6th June 2022 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. 

Job Title: Benefits, Debt and Money Advisor 

Region: Yorkshire (Homebased) 

Directorate: Operations 

Contract: Permanent 

Salary: £25,813 to £27,228 per annum 

The Role 

At the Royal British Legion, we believe in building on potential. As a Benefits, Debt and Money Advisor, covering the Yorkshire region your ability to ability to provide specialist debt and welfare benefit advice, could have a real impact on people’s lives. A clean driving license and access to your own vehicle is essential in being able to undertake this role. 

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. 

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed. 

As a Benefits, Debt and Money Advisor you will be responsible for providing a comprehensive community-based debt or welfare benefit advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions. 

If successful, the main duties of your role will be: 

• Provide specialist level debt casework, advising on legal position and all suitable options debt options, maintaining professional advice standards in line with the Financial Conduct Authority. 

• Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal. 

• Carry out complex benefit calculations and income maximisation through the take up of appropriate benefits, identifying and advising on entitlement. 

• Act for the client where necessary; drafting letters, obtaining medical evidence, and researching case law as appropriate. 

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation, using the IT software provided. 

• Develop and maintain local contacts with agencies and charities associated with debt and benefit issues. These will include MOD, DWP, NHS, local authorities, and service charities.

About the Royal British Legion 

Across the country, in every city and on every street, RBL is there to support our Armed Forces community.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive. 

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK. 

Diversity Statement 

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation. 

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact. 

How to Apply 

Please Click "Apply Online" 

Closing date for this role is: Sunday 6th June 2022 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. 

Welfare Rights & Energy Advisor

Permanent

Full Time (34.5 hours, Monday-Sunday)

Salary Range: £23,500- £28,500

Location: Home based/Remote

Are you looking to take your welfare benefits and energy advice knowledge to the next level by helping people living with cancer maximise their income?

Do you pride yourself on delivering exceptional customer care and high-quality information through a variety of communication channels?

Does your compassion, determination, and resilience shine through when supporting customers in a time of great need? 

If so, we would love to hear from you!   

About the Role

Now more than ever, people living with cancer are contacting our support line for advice relating to the rising cost of living, so to meet this need we are expanding our wonderful team.

You'll work within our Money and Work Team, offering comprehensive benefits and energy advice on our busy helpline, which receives up to 1000 calls per week, as well as by email and webchat. In addition to offering benefits and energy advice, you will support customers by signposting them to access debt, housing, and employment rights services.

We will offer you the opportunity to develop your knowledge and give you experience in an environment where you will become an expert in providing information to people living with and affected by cancer. This will enable you to build on your existing skills, and you will gain valuable experience from working in a growing and exciting area.

About You

We are looking for experienced Welfare Rights Advisors with some knowledge of Energy Advice who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.

To do this role you will have:

• Experience of providing up-to-date and accurate Welfare Rights and Benefits advice
• Some knowledge of Energy Advice
• Contact centre experience
• Excellent communication skills, both written and verbal
• Experience using the Microsoft Office suite of applications

Alongside having excellent technical knowledge, you will have a flexible approach to work. This will support our service as it enables us to meet the needs of more people affected by cancer. 

Working Hours

Full time hours are 34.5 per week on a shift system basis. The service operates 365 days per year and hours are worked between 08:00-20:15, Monday – Sunday, including some weekends and bank holidays. We offer fully flexible working which can be discussed at point of interview.

About Us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional, and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

In return for the commitment and skills you’ll bring to our friendly, supportive and high-performing team, we will commit to actively developing you in the role. We offer excellent benefits including CPD, private medical insurance, life assurance, private pension, generous annual leave, and interest-free loans for season ticket and gym membership.

We strongly encourage people of different age groups, of different ethnically diverse backgrounds, of different religions, beliefs or no faith, and who identify as lesbian, gay, bisexual, transgender, and non-binary people, veterans, parents, and individuals with disabilities to apply. Macmillan is an employer which welcomes everyone to our team to join us and fulfil their potential with us.  If you need reasonable workplace adjustment at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc)

Recruitment Process

The application deadline is May 18th, 2022 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.

Successful candidates will be invited to a virtual group assessment centre w/c May 30th, 2022 via MS Teams.

Successful candidates will then be invited to a virtual interview w/c June 6th, 2022 via MS Teams.

The expected start date for this role is July 2022.

If you have any queries before applying, please contact People Services who will be happy to help you.

Any offers on this role are made subject to a criminal records disclosure check or equivalent. 

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Helpline Practitioner

This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.

Position: Helpline Practitioner

Salary: £25,500 FTE per annum, plus 3.5% rota allowance.

Location: Birmingham - Ciba Building

Vacancy Type: Permanent

Working Hours: 35 hours per week

Closing Date: 19th May 2022

About the role:

At their UK-wide Helpline, the charity’s priority is to empower the public to protect children and young people. With empathy, sensitivity and common sense you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. Working as an advisor to adults across the UK you will encourage and empower them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves.

You will be providing advice and assistance to the public via telephone, email, text and through social media. You will take ownership of each contact you take and you will be responsible for assessing the risk, liaising with our external child protection partners (Children’s Services, Police) to ensure prompt and effective action is taken to minimise the risk to any child.

About you:

To be successful in this role, you will need to have the following:

• A qualified social care, health or education professional and have substantial and extensive experience in safeguarding children and young people
• Driven by making a difference
• Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
• A passion for customer service
• An understanding of the needs of children and their psychosocial development
• Ability to collect, assess and summarise essential information in written format
• Good IT skills

This is a fast-paced national helpline with demanding targets, where self-discipline and the ability to work quickly are as essential to enable the charity to effectively deliver a child focused service. If you believe you tick all of the above and want to join in the fight for every childhood please apply now.

In return:

• Generous annual leave entitlement starting at 29 days per year (plus bank holidays)
• Employee discounts on everyday goods and services offering up to 35% off your favourite brands
• Employee Assistance Programme (EAP)
• Pension
• Life Assurance Scheme
• Family friendly policies including paid parental and carers leave
• Bicycle and Season Ticket Loans
• Staff volunteering opportunities

Other roles you may have experience of could include: Social Worker, Helpline Service Assistant, Helpline Manager, Child Helpline Manager, Child Protection, Helpline Coordinator Telephone Advisor, Operations Executive, Helpline Officer, Helpline Support, etc.

Fixed Term Contract until 31 March 2023

Ref: APM-221

Are you a collaborative, target-driven and compassionate individual with a proven record of assessing vocational qualifications to adults facing disadvantage and ability to support people who have multiple and complex needs?

If so, St Giles Trust is looking for an Assessor to join us and, working as part of a larger Trainer and Assessor team, to provide a quality service to St Giles clients, peer advisors and staff while they work towards their Level 3 Certificate in Advice and Guidance and other vocational qualifications.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

As an Assessor, you will work with allocated learners to produce realistic assessment plans, provide one to one support to learners and monitor their progress towards timely completion and certification, plus assess learners using a range of assessment methods appropriate for the vocational qualification assessment criteria.

You will also be expected to liaise with the Trust’s internal quality assurers to ensure compliance with standards and to attend and participate in internal and external meetings, best practice seminars and continuous professional development opportunities. Undertaking the administration necessary for tracking learner progress is an essential part of this role, as is maintaining all records required, including learner portfolios and monitoring systems and providing timely monthly reports on progress.

What we are looking for

• Proven record of working to targets and recording information to enable effective performance monitoring
• Experience of assessing learners using an E-portfolio platform such as Learning Assistant
• Level 3 Certificate in Assessing Vocational Achievement (or equivalent assessor certification)
• The ability to support and motivate learners with multiple complex needs
• A proven understanding of how to apply a creative approach to assessing
• Ability to effectively assess evidence and identify assessment criteria using a range of assessment methods
• Excellent interpersonal, negotiating and communication skills, both verbal and written

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring program, an advice and counselling service, childcare vouchers, season ticket loan and much more.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients.

For further information, or to apply, please visit our website. 

Closing date: 11pm, Sunday 22 May 2022.  Interview: Tuesday 31 May 2022, Coventry Office

This is an exciting opportunity to be part of a team which is experiencing significant growth and is funded to deliver several successful and in-demand programmes to those unable to access support for an eating disorder or on a waiting list for NHS treatment.

The post-holder will have a passionate and enthusiastic approach in supporting individuals with an eating disorder, with advanced listening and communication skills. They will have excellent organisational and interpersonal skills, with the ability to work well both in a team and independently. This is an opportunity to gain experience in providing support in a holistic and practical way, working collaboratively with Beat’s services teams as well as receiving professional guidance through clinical supervision.

Support Officers are an integral part of the delivery of Beat’s services, providing high-quality support services to Beat’s beneficiaries, endorsing early intervention and sustained long-term recovery, notably through telephone, video call and online support channels across Beat’s support services, including the eating disorder support programmes and helpline.

The post-holder will be a member of the Services team, reporting to a Deputy Services Manager. Support Officers work closely with the Clinical team and receive support and supervision from the Helpline Management team.

Structured programmes are delivered within the Support Services opening hours. The ability to work flexibly is required. Hours can be worked over weekends and evenings and will include a daytime shift each week.

Childline Night Service Supervisor

As a Night Service Supervisor you will be responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers.

Position: Childline Night Service Supervisor

Location: Birmingham - Ciba Building

Salary: FTE £29,607 per annum plus 7% Rota Allowance – pro rata

Hours: Full time and part time opportunities available

Contract: Permanent

Closing date: 1st June 2022

You will have the ability to provide effective supervision to volunteers and staff including feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts the helpline.

You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.

You will be committed to protecting and enhancing the lives of children and young people.

Overnight shifts up until 7:30am is required - 2 shifts per week, with the requirement to work a third shift every third Saturday. Other shift work over evenings and weekend is a regular requirement to ensure the helpline can respond to all children’s calls.

There are currently three vacancies for this role:

• 1x Full Time 35 hours, Permanent
• 1x Part Time 17.5 hours, Permanent
• 1x Part time 21 hours, Fixed Term (1 Year)

Please specify in your application and interview which vacancy you are interested in.

As an organisation, the charity are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Their safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Other roles you may have experience of could include: Helpline Service Assistant, Helpline Manager, Child Helpline Manager, Child Protection, Helpline Coordinator Telephone Advisor, Operations Executive, Helpline Officer, Helpline Support, etc.

Job Title:  Bank Face to Face Counsellors and Arts Therapists for Adults and Children – Warwickshire and Coventry

Remuneration:  £30 per session on a self-employed basis plus £30 per month contribution to Clinical Supervision.  Invitations to our free CPD events throughout the year

Reports to: Clinical Assessment and Services Manager – Warwick and Stratford upon Avon

Attendance: Approximately 8 to 12 counselling sessions per week, Mondays, Thursdays and/or Fridays, times within these days are flexible and mutually agreed.

Location: Warwick, Leamington, Stratford upon Avon and surrounding areas.  Occasionally Coventry.  By mutual agreement.

Safeline is a Warwick based, leading specialist sexual abuse charity helping adults, young people and children of all genders who have been sexually abused to rebuild their lives. We have been supporting people affected by sexual abuse since 1994 providing free services including counselling, art therapy, early intervention work, ISVA services and national helpline and online services.

We are looking to recruit qualified bank counsellors to join our busy team working face to face (or online/telephone when necessary) with adults, young people and children in the Warwickshire or Coventry area who are experiencing the after-effects of sexual abuse, rape and sexual violence.  The work is highly rewarding and you will be well supported by our friendly and experienced team.

The successful candidate will hold an appropriate counselling qualification and will have experience in counselling children and adults. In addition we welcome candidates with online/telephone counselling qualification and/or experience.  Successful applicants will be required to attend our Open College Network accredited training programme ‘Working with Survivors of Sexual Abuse’ in November.

Candidates will work to high ethical and professional standards that align with BACP best practice guidelines.  They will maintain the standards and reputation of the charity and deliver the outcomes outlined by our funders.

Suitably qualified individuals interested in the role can view the full Job Specification and apply by submitting a completed application form.  CVs will not be accepted. Safeline is committed to promoting a diverse and inclusive community.

The closing date for applications is Friday 3rd June at 5pm.  You will be advised of interview dates soon afterwards.

Safeline is committed to the safeguarding of children and adults at risk and adopts strict measures to ensure the safety of its clients. Safeline expects all staff to work within its safeguarding policies and procedures. All staff undertake enhanced DBS checks