Helpline assistant jobs

Summary

We are looking for a Correspondence and Administrative Assistant to the Bishop of London

Are you highly organised, discreet, and passionate about supporting a team with purpose? The Bishop of London is seeking a Correspondence & Administrative Assistant to join a small, dedicated team at The Old Deanery in the heart of the City of London.

This is an exciting opportunity to play a vital role in the Bishop's office, ensuring first-class administrative and secretarial support. You'll manage diverse and sensitive correspondence, liaise with clergy and parishes, and help maintain smooth communication across the Diocese of London. From drafting letters and coordinating newsletters to supporting events and maintaining accurate records, your work will make a real difference.

What you'll do:

• Handle incoming and outgoing correspondence with professionalism and confidentiality
• Draft responses and manage official documentation
• Maintain accurate records and filing systems in compliance with GDPR
• Support clergy appointment processes and safeguarding requirements
• Assist with events, newsletters, and website updates
• Provide general administrative support across the Bishop's office

What we're looking for:

• Excellent organisational and communication skills
• Strong attention to detail and ability to prioritise effectively
• Proficiency in Microsoft Office
• Experience in a busy administrative role
• A warm, diplomatic manner and resilience under pressure
• Sympathy with the ethos of the Church of England

Key role requirements:

• This is a full-time, permanent role
• There will be some flexibility to work remotely but because of the nature of the role please expect to

  work from The Old Deanery for the majority of the time

For more information on this role, please see attached job description.

The closing date for applications is 11:59pmon Friday 2nd January 2026.

Interviews will take place on Tuesday 13th January 2025 at The Old Deanery, Deans Court, London, EC4V 5AA.

Your Salary

• A salary of £32,205 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave plus eight bank holidays.
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave.
• Access to Occupational Health, and an Employee Assistance Programme.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Apply for eligibility for an Eyecare voucher.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Summary

We are seeking a highly organised, emotionally intelligent, and proactive Personal Assistant to support the Bishop of Exeter in his ministry and leadership across the Diocese. This is a unique and rewarding opportunity to work closely with a senior Church of England leader, providing executive support and helping to shape the effectiveness of his work.

About the Role

The Personal Assistant will provide professional and proactive diary support to the Bishop of Exeter. To deal promptly and efficiently with the Bishop's paper-based and electronic filing and correspondence. To support the smooth running of the Bishop's office through accurate and timely administration. To be an effective and welcoming first point of contact for the Bishop.

Key Responsibilities

• Diary Management
• Correspondence and record-keeping
• Finance Management

• Take lead responsibility for the maintenance of the Palace and Gatehouse: Manage any issues arising and consult with the Managing Agent (Savills) and the Church Commissioners

• Modelling and prioritising welcome and hospitality, including providing refreshments and appropriate hosting as necessary to those meeting the Bishop or attending an event at the Palace, being prepared to take a share in the routine tasks of office life

• Promoting positive working relationships will all areas of diocesan life, including linking and developing excellent working relationships with colleagues in the diocesan office at the Old Deanery and in the Cathedral

• Working and co-ordinating closely with other Palace staff, ensuring a professional and efficient approach to work

Essential Skills & Experience:

• Experience of senior-level PA support, including complex diary management, or demonstrable experience of administrative leadership shown in another profession
• Ability to work on multiple tasks simultaneously, sometimes to tight schedules
• Experience in managing and prioritising a varied workload effectively
• Confident and competent in the use of IT, with good working knowledge of MS Office applications including Outlook, Word, Excel and SharePoint

Key Requirements

• This is an office-based position at The Palace Gatehouse, Palace Gate, Exeter EX1 1HX. On site, city centre car-parking is provided.
• Hybrid working for a day a week will be considered

Your Salary

• A salary of £30,307 per annum and pro-rated if working part-time, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave plus eight bank holidays.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave.
• Access to Occupational Health, and an Employee Assistance Programme.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Apply for eligibility for an Eyecare voucher.

Closing date for application will be 7th January 2026

Interviews will take place on 3rd February 2026 at The Palace Gatehouse, Palace Gate, Exeter EX1 1HX.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Do you have excellent attention to detail? Do you have great organisational skills? If yes, then this is the role for you. 

We are looking for a Training Advisor to join our friendly team at the Alliance Training Centre located in Tonbridge, Kent.

This is a fantastic opportunity for someone to support our training administration processes within the Training Centre and contribute to the effective support of the Alliances employer and customer facing services.

Benefits:

•  26 days annual leave plus 8 bank holidays
•  Employer and employee contribution pension scheme
•  Birthday leave so you can have a day off for your birthday dedicated to you and your well being
•  Regular access to internal and external learning and development opportunities
•  A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity
•  Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources
•  Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
•  A dedicated mental health First Aider to support your mental well being

Main duties:

• To register, record, input and maintain learner and qualification information as directed by the line manager.
• To promote the Alliances training and offer initial advice and guidance to learners and employers.
• Support the pre-enrolment processes such as arranging initial assessment, completing learner eligibility checks and funding documentation collection
• To support the administration of the Alliance’s learner and employer initiatives including customer satisfaction surveying and undertaking operational needs analyses.
• To support the Training Centre administration with processing salary claims, expenses and student loan processes
• To support tutor and assessor recruitment as required 

 Essential criteria:

• Evidence of computer literacy - experience of using Microsoft Office 365, spreadsheets and CRM databases.
• Fast and accurate data entry skills.
• Good verbal and written communication skills in order to liaise and provide information to a wide range of people internally and to external partners. To produce written documentation to a high standard. 
• Ability to work to deadlines, sometimes under pressure.
• Good organisational skills and a methodical approach to tasks.
• Demonstratable experience of working in a busy office. 

This role a hybrid working arrangement where you will be required to work from our office 2 days a week and the other 3 days working from home.

Hours per week:   35 (9.00am to 5.00pm)

Weeks per year:   52

Interview date: Week Commencing 12th January 2026

We’re looking for a talented Graphic Designer to help shape and elevate the Dogs Trust brand, crafting compelling multi-channel content that supports our strategic goals. You’ll also provide day-to-day guidance to fellow designers, ensuring high-quality, on-brand work is delivered on time, to budget, and to a consistently high standard.

What does this role do?

As a Graphic Designer you will: 

• Develop and evolve Dogs Trust’s visual identity and campaign concepts across digital and print,
• Produce a range of marketing materials for internal and external channels, including digital and print assets,
• Lead multiple design projects from brief to delivery, working with colleagues and external suppliers to ensure on-brand results,
• Champion best-practice design, including accessibility and EEDI, while staying current with trends, tools, and maintaining key brand assets.

Interviews for this role are provisionally scheduled for week commencing 12th January 2026.

Could this be you?

We are looking for a highly creative and technically skilled Graphic Designer with a strong portfolio across digital and print, excellent knowledge of Adobe Creative Suite, and a solid understanding of digital accessibility and print production. The ideal candidate has strong strategic thinking, attention to detail, and the ability to manage multiple projects while maintaining a consistent brand identity. Excellent communication and collaboration skills, combined with a passion for animal welfare and experience in the charity sector, are essential.

Community Fundraiser - London​

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.​

Key Responsibilities: ​​​

• Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.​​

​For this role, the successful candidate must live in the London area.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 04th January 2026

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Community Fundraiser - Home Counties

​

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

​​

Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

​

​

​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 14th December 2025

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.

This new role will oversee the development and delivery of engaging supporter journeys across a range of channels for Battersea’s Challenge and Public events, as well as our Supporter-Led Fundraising audiences. It will play a pivotal role in maximising event and supporter-led fundraising income, ensuring every supporter has a positive experience and feels inspired to continue supporting Battersea.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 11th January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For full details on the role, please download the recruitment pack.