Helpline jobs
About the role
Galop is looking for an experienced monitoring and evaluation professional to act as a specialist lead within the charity on monitoring, analysing and evaluating our internal services data for robust research and reporting. You will work with Galop’s services, including our Helplines, Advocacy & Support and Therapeutic Services and will report to the Director of Services.
As the Monitoring & Evaluation Officer, you will work closely with the Services, Policy and Evidence, and Fundraising teams, as well as the Senior Leadership Team and the Data Protection Officer.
Location: This role is offered on either a National (remote) contract basis, or a London-based contract basis (which includes London weighting and the expectation of 2 days per week in Galop’s central London office).
Hours: This role can be offered on either a full-time (35 hours per week) basis, or potentially on a 3 or 4 day per week basis. We are open to flexibility in our approach, as we want to consider a wide range of applicants, including those who may have caring responsibilities, health limitations or other needs.
Contract: Permanent
Reports to: Director of Services
Salary: This role is offered on Band F of Galop’s pay scales.
The starting salary is F1 which equates to:
£27,774.92 per year FTE on a remote National contract.
£31,986.91 per year FTE including London Weighting of £4,212.01.
Closing Date and Applications
Applications should be submitted by 10:00am on 13th November 2025.
Interviews will be held on 1st & 2nd December 2025.
REF-224 544
Registered Charity 
21 - 50
Thank you!
Are you looking to use your digital marketing expertise to make a real impact?
We’re seeking a Digital Marketing Officer to join our Digital Engagement team at the Motor Neurone Disease (MND) Association. You’ll help shape, manage and deliver paid digital marketing campaigns that increase visibility, inspire action, and drive support for the MND Association’s important work. Working closely with the Digital Engagement Manager and our digital marketing agency, you’ll ensure our paid activity reaches the right audiences and delivers measurable results.
Key Responsibilities
- Plan and deliver effective paid digital marketing campaigns across social media, search, and other digital platforms.
- Work collaboratively with our digital marketing agency to brief, review, and optimise campaigns within budget.
- Partner with teams across fundraising, campaigning, and national care to identify opportunities for impactful digital activity.
- Monitor and analyse digital campaign data, providing insight-led reports that drive improvement and maximise return on investment.
- Manage digital advertising budgets to ensure efficient use of resources and alignment with strategic goals.
- Support the creation of engaging digital content by working with our in-house creative teams and external partners.
- Align paid and organic social media activity in collaboration with the Social Media Officer to ensure consistent messaging.
- Stay informed on emerging digital trends and tools, identifying new ways to strengthen engagement and reach.
About You
- Experienced in planning, managing, and optimising paid digital advertising campaigns.
- Experience working with digital marketing agencies and using platforms such as Google Ads Manager and Meta Ads Manager.
- Skilled in managing budgets and tracking campaign performance to demonstrate value.
- Analytical and detail-focused, able to turn data into actionable insight.
- Strong communicator with excellent collaboration and organisational skills.
- Knowledgeable about current digital marketing best practices and trends.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week with flexibility to attend more in line with organisation needs.
If you’re ready to bring your skills to a cause that truly matters, we’d love to hear from you. Apply today to join us as a Digital Marketing Officer and help strengthen the MND Association’s digital presence and supporter engagement.
The client requests no contact from agencies or media sales.
Thank you!
Department: Adult Services
Salary: £29,132.25 Pro rata
Hours: 18.75
Contract Type: Fixed Term Contract
Are you an experienced support worker ready to take the next step into a leadership role?
We’re looking for a skilled and confident Support Lead to join our Wandsworth Floating Support team. You’ll provide hands-on support to clients while supervising a team of Support Workers, ensuring the service delivers high-quality, person-centred support that promotes independence and recovery.
You will:
- Provide supervision, guidance and appraisals for Support Workers
- Work directly with a small caseload to model effective support
- Support service users with tenancy sustainment, recovery, and wellbeing
- Lead on complex support or tenancy breach issues
- Support recruitment, staff induction, training and performance development
- Ensure accurate recording of outcomes and contract performance indicators
- Build effective working relationships with internal teams and external agencies
- Collaborate with the Community Lead Manager to deliver service targets
- Contribute to team culture, best practices and continuous improvement
You are:
- Experienced in mental health or housing-related support services
- Able to supervise and develop a frontline team
- Person-centred, with strong communication and relationship-building skills
- Confident managing risk, support plans, and complex casework
- Knowledgeable in safeguarding, tenancy rights, and support frameworks
- Skilled in working collaboratively with a wide range of professionals
- Organised, proactive and values-driven
About us:
We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.
Benefits:
- Hybrid-working if nature of role permits
- Learning and development opportunities
- Cycle to work scheme (interest free lone paid back 12 months period)
- Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
- Free eye test
- Flexible working
- Interest free loan, those in financial hardship
REF-224 540
Thank you!
Are you ready to shape the future of digital platforms at the MND Association?
We’re looking for a Digital Technical Lead who will be responsible for providing expert technical guidance, knowledge and leadership across our digital platforms. This is a key opportunity to ensure our platforms are secure, scalable, and aligned with organisational goals—helping to deliver seamless and accessible experiences for everyone who engages with us.
As the Digital Technical Lead, you’ll play a crucial role in maintaining our digital standards and ensuring our technology supports innovation, efficiency, and impact. You’ll work collaboratively across teams, applying your technical expertise to strengthen delivery and enable colleagues to grow their digital confidence.
Key Responsibilities:
- Provide technical oversight and guidance across all digital platforms, ensuring they are secure, scalable, and aligned with best practice.
- Guide and support colleagues to enhance their technical understanding and product-based ways of working.
- Maintain high performance of core digital platforms through data analysis, testing, and continuous improvement.
- Identify and resolve technical issues, managing risks effectively and proactively.
- Act as the primary technical contact for our website agency and manage the day-to-day relationship.
- Oversee end-to-end user journeys to ensure seamless, efficient, and accessible digital experiences.
- Ensure compliance with relevant security and accessibility standards, mitigating risks as needed.
- Develop and maintain clear documentation, technical guidelines, and best practices across digital systems.
About You:
- Experienced in delivering and overseeing digital platforms with strong technical understanding of infrastructure and architecture.
- Skilled in Drupal CMS and Microsoft Dynamics 365.
- Confident working with and managing relationships with external digital agencies.
- Knowledgeable about accessibility (WCAG 2.1), performance optimisation, and user experience standards.
- Excellent communication skills with ability to explain complex technical concepts clearly to colleagues with varying technical expertise.
- Strong analytical and problem-solving skills with the ability to assess feasibility and manage risks effectively.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week.
If you’re an experienced Digital Technical Lead who thrives on ensuring digital excellence and wants to make a meaningful contribution to our organisation, we’d love to hear from you. Join us as our next Digital Technical Lead and help us build a stronger, more connected digital future.
The client requests no contact from agencies or media sales.
Thank you!
We’re seeking an enthusiastic Administrator to join our team and help support our Environmental Education charity’s mission.
- Permanent contract – average 37.5 hours per week
- Salary: Circa £25,267 per annum
- Excellent benefits – including life assurance and a health cash plan, see the full list below.
- Your new place of work is in a beautiful location, be surrounded by nature on your break.
Love where you work!
Established in 1943, our network of Learning Locations provides day and residential outdoor education courses for all ages. We aim to create outstanding opportunities for everyone to learn about nature.
We value each of our team members and understand that every role is vital to deliver our mission, so, we provide great benefits* to reward and support you while you work with us.
What you’ll be doing
As a key member of our team, you'll play an important role in supporting the day-to-day operations of our learning location. Your responsibilities will include:
- Acting as the first point of contact for customer enquiries by phone and email, always delivering professional and friendly service
- Managing course bookings and maintaining accurate, up-to-date records in our booking systems
- Providing general administrative support to ensure the smooth running of the office and wider team
- Assisting with the promotion of our programmes to customers, stakeholders, and partners
- Working collaboratively with colleagues across the centre and supporting nearby locations when needed
Please refer to the vacancy pack for further details on the full responsibilities of the role.
Where you’ll be based
Field Studies Council Epping Forest is situated in the heart of Epping Forest, an area of around 2,400 hectares of wood-pasture stretching from Manor Park in East London to just north of Epping in Essex.
Two thirds of the Forest have been designated a Site of Special Scientific Interest (SSSI) and a Special Area of Conservation (SAC). Our purpose built, fully accessible centre has six classrooms, and associated facilities, with direct access into our teaching sites which include woodland, grassland, heath, and river.
Who we’re looking for
We’re looking for someone with strong administrative skills, great attention to detail, and a confident, professional approach to customer service.
You’ll be organised, comfortable using office software and systems, and able to communicate clearly with both customers and colleagues. In addition to:
- A great work ethic where aptitude and attitude are key
- A natural pride in the work you produce
- A flexible and adaptive approach able to perform using your own initiative both independently and as a team player
- A professional manner in all that you do
- An empathy with the aims and objectives of Field Studies Council
- A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges
Sound like the role for you? Come and be part of the team! We look forward to your application.
* Your benefits whilst working with us will include:
- Financial - We offer competitive salaries, sick pay, pension schemes, life assurance 5 x your annual basic salary, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
- Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service.
- Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
- Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.
The closing date for receipt of your completed application is 3 November 2025.
We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.
Interviews are scheduled to take place at Field Studies Council Epping Forest in the week commencing 10 November 2025
Shortlisted applicants will be contacted by email.
The client requests no contact from agencies or media sales.
Thank you!
Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?
The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.
Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.
We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.
Key Responsibilities
To assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.
*BSWA provides safe secure accommodation to some of the most vulnerable women and children therefore in order to ensure we provide maximum support and safety it is essential that our service is available to them 24/7. We do this through operating an on-site rota that covers weekends, evenings and bank holidays as well as a 24 hour call out system.
Experience Required
Experience of providing practical and emotional support to women and children affected by domestic violence
Experience of offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc.
Experience of developing and maintaining effective working relationships with external agencies
Experience of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults
Benefits
-
31 days annual leave (excluding bank holidays)
-
Up to 6% matched pension contribution
-
Free access to Employee Assistance Programme
-
Life Assurance scheme while in employment (a lump sum of 4 times salary)
-
Cycle to Work scheme
-
Health Cash Plan scheme available to all employees from day one
-
Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.
These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.
The closing date for receipt of completed applications is at 12 noon on 6th November 2025. Interviews will take place in the weeks commencing 17th November 2025
Thank you!
Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Grounded in universal human values of Humanity, Solidarity, Community, Charity, and the Common Good, the Charity is growing its individual giving to increase impact nationwide. The team is now looking to appoint an Individual Giving Manager, and Prospectus is leading the search.
Individual Giving Manager
Full time, 35 hours per week
Home based (occasional travel to Leamington Spa Head Office)
£36,000-£40,000 per annum
The Individual Giving Manager will drive and deliver the Charity's ambitious fundraising strategy across all individual giving streams. You'll create, test, monitor and evaluate multi-channel appeals and campaigns; lead on Legacy and In-Memory programmes; and manage lottery, raffle, and associated products; building strong pipelines, journeys and propositions that inspire support for their mission.
Reporting to the Head of Fundraising and working closely with Income Generation and Marketing colleagues, you will champion an excellent donor experience; maximising retention and lifetime value while acquiring new supporters at sustainable ROI. You'll use data-led insights, segmentation and test-and-learn methods to optimise performance, ensure compliance and best practice, and embed robust reporting across the portfolio.
The successful candidate will bring demonstrable experience of delivering and growing individual giving, with a track record in audience segmentation, copy and creative development, journey mapping, and campaign evaluation. You'll be collaborative, values-driven, and comfortable working cross-functionally to deliver against income targets while safeguarding supporter care and brand integrity.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at [email protected].
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
Department: Adult Services
Salary: £29,132.25
Hours: 37.5
Contract Type: Permanent
Are you an experienced support worker ready to take the next step into a leadership role?
We’re looking for a skilled and confident Support Lead to join our Wandsworth Floating Support team. You’ll provide hands-on support to clients while supervising a team of Support Workers, ensuring the service delivers high-quality, person-centred support that promotes independence and recovery.
You will:
- Provide supervision, guidance and appraisals for Support Workers
- Work directly with a small caseload to model effective support
- Support service users with tenancy sustainment, recovery, and wellbeing
- Lead on complex support or tenancy breach issues
- Support recruitment, staff induction, training and performance development
- Ensure accurate recording of outcomes and contract performance indicators
- Build effective working relationships with internal teams and external agencies
- Collaborate with the Community Lead Manager to deliver service targets
- Contribute to team culture, best practices and continuous improvement
You are:
- Experienced in mental health or housing-related support services
- Able to supervise and develop a frontline team
- Person-centred, with strong communication and relationship-building skills
- Confident managing risk, support plans, and complex casework
- Knowledgeable in safeguarding, tenancy rights, and support frameworks
- Skilled in working collaboratively with a wide range of professionals
- Organised, proactive and values-driven
About us:
We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.
Benefits:
- Hybrid-working if nature of role permits
- Learning and development opportunities
- Cycle to work scheme (interest free lone paid back 12 months period)
- Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
- Free eye test
- Flexible working
- Interest free loan, those in financial hardship
REF-224 537
Thank you!
UCB is looking for a proactive and hands on Prayerline Volunteer Support Lead to join our Prayerline team. Working with the Head of Prayerline you will be responsible for delivering a high-quality, Scripture-based remote prayer ministry. This role combines spiritual leadership, operational oversight, and strategic data analysis to ensure Prayerline remains a place of safety, dignity, and spiritual growth.
You’ll oversee the volunteer support and system monitoring team, ensuring that every caller and volunteer experiences excellence in care, communication, and technology. You’ll also play a key role in shaping the future of Prayerline through data-driven decision-making and cross-departmental collaboration.
The successful candidate will have excellent administrative, problem solving and analytical skills; understanding the importance of how accurate data reporting informs improved service delivery. You will also need to be flexible in your approach as there will be occasional evening or weekend working to cover for team support and absence.
If you are passionate about seeing people’s lives changed through the power of prayer and have a desire to help us improve our service; if you have excellent communication skills and are proficient in expressing a narrative based on data analysis, then you could be the person we are looking for.
This position is currently based at our Broadcast Centre in Hanchurch Lane, Hanchurch, Stoke-on-Trent ST4 8RY while work is being undertaken at our premises in Westport Road, Burslem, Stoke on Trent.
Closing date for applications: Friday 28th November 2025 - noon
Interviews: Monday 8th December 2025
Salary: £26,500 - £28,616 per annum depending on skill and experience. Plus, staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%
For an application form and job description please visit our website
Don’t forget to visit our privacy page
UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy
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The client requests no contact from agencies or media sales.
Thank you!
Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?
The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.
Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.
We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.
Key Responsibilities-To support BSWA’s MASH IDVA project by providing administrative support, carrying out record checks in order to provide relevant information to the Multi-Agency Safeguarding Hub
Experience Required
Expercienc of providing administrative support in busy office environments
Experience of data inputting and setting up and maintaining office systems
Experience of taking primary responsibility for specific areas of work
Experience of managing telephone enquiries sensitively and professionally
Experience of using Microsoft Office packages or equivalent, in providing administrative support
Benefits
-
31 days annual leave (excluding bank holidays)
-
Up to 6% matched pension contribution
-
Free access to Employee Assistance Programme
-
Life Assurance scheme while in employment (a lump sum of 4 times salary)
-
Cycle to Work scheme
-
Health Cash Plan scheme available to all employees from day one
-
Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.
These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.
The closing date for receipt of completed applications is at 12 noon on 6th November 2025. Interviews will take place in the weeks commencing 17th November 2025
Thank you!
Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Grounded in universal human values of Humanity, Solidarity, Community, Charity, and the Common Good, the Charity is growing its individual giving to increase impact nationwide. The team is now looking to appoint an Individual Giving Manager, and Prospectus is leading the search.
Individual Giving Manager
Full time, 35 hours per week
Home based (occasional travel to Leamington Spa Head Office)
£36,000-£40,000 per annum
The Individual Giving Manager will drive and deliver the Charity's ambitious fundraising strategy across all individual giving streams. You'll create, test, monitor and evaluate multi-channel appeals and campaigns; lead on Legacy and In-Memory programmes; and manage lottery, raffle, and associated products; building strong pipelines, journeys and propositions that inspire support for their mission.
Reporting to the Head of Fundraising and working closely with Income Generation and Marketing colleagues, you will champion an excellent donor experience; maximising retention and lifetime value while acquiring new supporters at sustainable ROI. You'll use data-led insights, segmentation and test-and-learn methods to optimise performance, ensure compliance and best practice, and embed robust reporting across the portfolio.
The successful candidate will bring demonstrable experience of delivering and growing individual giving, with a track record in audience segmentation, copy and creative development, journey mapping, and campaign evaluation. You'll be collaborative, values-driven, and comfortable working cross-functionally to deliver against income targets while safeguarding supporter care and brand integrity.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to support people with mental health issues?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Peer Support Workers
Reference: 312
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Rate of pay: £25,233 to £26,000 per annum
Based: Closest Herts Mind Network Wellbeing Centre to home, but role involves travelling across Herts county
We are pleased to be able to offer an opportunity for two Peer Support Workers to join our thriving team.
About the Peer Support Services
Our Peer Support Service started 13 years ago, with 2 Wellbeing Centres offering this new service. Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire
Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website). These values form the ethos we work towards within our peer support team. These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation.
About the Role
Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.
The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.
To meet client needs, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.
Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is Friday 21st November 2025
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 312 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Thank you!
Are you someone who enjoys helping others and creating positive experiences?
As a Supporter Stewardship Officer, you will play a key part in delivering an excellent experience for our valued members, donors, and supporters. You’ll be the first point of contact for our supporters, helping them feel informed, appreciated, and inspired to continue their support. This is a rewarding role where your ability to build relationships and provide high-quality support will help strengthen our fundraising efforts and community connections.
Key Responsibilities:
- Provide exceptional front-line support to new and existing supporters, ensuring they feel valued and engaged.
- Build and maintain positive relationships with supporters, encouraging continued and increased involvement.
- Work collaboratively across the Supporter Stewardship Team and other departments to provide a seamless experience.
- Direct supporter queries to the appropriate area of the organisation efficiently and accurately, ensuring an integrated approach.
- Promote additional fundraising opportunities and relevant products to increase income where appropriate.
- Ensure supporter records are accurately maintained on the CRM database.
- Respond promptly and effectively to all supporter enquiries in line with our supporter care charter.
- Follow all data protection, audit, and compliance requirements.
About You:
- Experience providing excellent supporter or customer service.
- Strong communication and interpersonal skills with a confident telephone manner.
- Able to handle challenging conversations with professionalism and empathy.
- Competent in using Microsoft Office and databases.
- A collaborative team player who enjoys working with others to achieve shared goals.
- Organised, accurate, and able to manage time effectively in a busy environment.
- Flexible and adaptable to changing priorities and responsibilities.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 days per week, with the flexibility to attend more regularly in line with organisation needs.
If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you. Join us as a Supporter Stewardship Officer and help us continue to build lasting relationships with those who make our work possible.
The client requests no contact from agencies or media sales.
Thank you!
Birmingham and Solihull Women’s aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse?
The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.
Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.
We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls.
Key Responsibilities-
- To deliver tailored, holistic support to women affected by violence and abuse and living in the community, including practical and emotional support to increase women’s and children’s safety and meet identified needs.
Specific community language posts are also available for this role. Please indicate in the supporting evidence if you would be interested in the language post
Experience Required
Experience of providing practical and emotional support to women and children affected by domestic violence
Experience of offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc
Experience of developing and maintaining effective working relationships with external agencies
Experience of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults
Benefits
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31 days annual leave (excluding bank holidays)
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Up to 6% matched pension contribution
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Free access to Employee Assistance Programme
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Life Assurance scheme while in employment (a lump sum of 4 times salary)
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Cycle to Work scheme
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Health Cash Plan scheme available to all employees from day one
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Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy
BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.
These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.
The closing date for receipt of completed applications is at 12 noon on 6th November 2025. Interviews will take place in the weeks commencing 17th November 2025
Thank you!
Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Guided by universal values of Humanity, Solidarity, Community, Charity and the Common Good, the Charity is growing community fundraising to increase impact nationwide. The team is now looking to appoint a Community Fundraising Lead - Acquisition, and Prospectus is leading the search.
Community Fundraising Lead - Acquisition
Part time, 21 hours per week over 3 days
Hybrid - Midlands base with frequent travel to supporter locations (Home Counties/Midlands); occasional travel to Leamington Spa Head Office
£28,000-£34,000 per annum (FTE)
The Community Fundraising Lead will recruit, inspire and support volunteers, delivering sustainable income growth while balancing hands-on fundraising with the development of long-term initiatives. Working closely with Marketing and Income Generation teams, you will collaborate on projects, cultivate pipelines and develop leads to maximise fundraising activity and donor acquisition across communities, groups and local businesses.
Reporting to the Head of Fundraising, you will implement a community fundraising strategy across diverse networks; designing engaging activities, stewarding supporters, and leveraging national campaigns and events. You'll champion excellent supporter care, build visibility for Life in local settings, and use data and insights to evaluate performance and scale what works.
The successful candidate will be an ambitious, proactive relationship-builder with experience of community or volunteer-led fundraising. You'll bring creativity and confidence engaging people at all levels, a track record of delivering against income targets, and the organisational skills to juggle multiple projects while maintaining high standards of compliance and supporter experience. Alignment with the Charity's values and mission is essential.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.