Helpline support workers volunteer roles in hackney wick, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.
We know that the right support at the right time makes all the difference.
Family Lives provides targeted early intervention and crisis support to families who are struggling.
Purpose of the role:
To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website. We are a national service with home-based call takers county wide and a call centre in Old Hatfield Hertfordshire.
Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can last around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home. You need to be a UK resident.
Our volunteers often tell us how rewarding their time with us is.
You'll be part of a compassionate community and feel a real sense of pride for what you do. You'll meet new people, gain valuable experience, and develop your skillset. We're passionate about helping people to reach their full potential, so we'll offer you full training suitable for the role, supervision from a named member of staff, including help setting personal development goals, and opportunities to increase skills and input into practice via regular Practice Development Groups.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support.
We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have remote call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link. Our next training is starting in September 2025.
Module One = Tues 16th Sept
Module Two = Wed 24th Sept
Module Three = Weds 1st Oct
Module Four = Weds 8th Oct
Module Five = Wed 15th Oct
10am to 2pm
You would need to be able to attend all five sessions and be available on four occasions to listen into calls, this can be organised remotely. If you are unable to attend the training however are interested, please do apply as we run training throughout the year.
The client requests no contact from agencies or media sales.
Thank you!
We are currently looking for a Volunteer Trustee to join our Charity to further the aims of the organisation, in keeping within its charitable objectives.
Please see attahced Role Description with full details of the role.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
The client requests no contact from agencies or media sales.
Thank you!
We are looking for women who hold feminist values and principles and who are passionate about the mission and values of TRC. We are particularly looking for Trustees who have relevant qualifications and/or experience in the following areas:
- Safeguarding, offering support to the chair and safeguarding leads with the management of safeguarding cases and keeping up to date with best practice
- Legal and Governance, including strategic planning and understanding of the wider political Greater Manchester landscape
- Human resources and personnel management, including a knowledge of employment legislation
- Financial management, planning and budgeting
- Public Relations, Marketing and fundraising, including awareness raising and campaigning through social media
- Capacity building and training, especially for volunteers
- Women’s health and mental health, outreach and partnership work with local services
TRC was set up in 2010 to provide a free, confidential and non-judgemental specialist support service run by women for women and girls who have experienced any form of rape, sexual abuse or sexual violence at any time in their lives. We are a feminist organisation and we actively challenge the values, beliefs and behaviours that contribute to women’s
oppression. Our mission is to raise awareness about sexual violence through providing training, guidance and information and working in partnership with local service providers and communities to promote the values of TRC.
Registered Charity
6 - 10
We are a feminist charity providing essential support for survivors of sexual abuse and rape in Greater Manchester.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Here at Youth4Youth, we have grown a strong, tight-knit community of individuals who are passionate about making a difference and improving the lives of young people across the UK. Our growing team of volunteers all contribute, significantly, to the impact that we have as a charity on our direct beneficiaries, regardless of the department that they work in of the level of time that they are able to commit. Our services primarily offer a peer-support network to young people right across the UK, allowing them to access a peer mentor who is of a similar age to them and somebody that they feel more comfortable speaking with.
If successful, you will be joining a growing team of diverse, but likeminded individuals, collaborating to increase the reach of the Charity and improve support provisions available to young people. All of our volunteers and employees are remote workers, but that doesn't stop us keeping in touch and maintaining a strong positive culture amongst our whole team.
About the role
Our Peer Mentors are at the forefront of our Youth Services delivery, tackling head on the issues that young people are facing everyday. As a Peer Mentor, you will engage with young people who reach out to Youth4Youth for support, taking time to coach and guide them through the difficulties that they are facing. This exciting opportunity, targeted at individuals who are between the ages of 16 and 25, provides young people with the space to directly impact and transform the lives of young people, significantly improving their overall wellbeing.
Ideal candidates are those who are able to commit to regular volunteering activity of at least 2 hours per week (on average) and who are able to comfortably communicate via written e-mail and other remote chat functionalities.
Responsibilities:
Your core responsibilities as a Peer Mentor at Youth4Youth include:
- Building strong, professional relationships with young people seeking mentoring support.
- Demonstrating commitment to the charity by regular volunteer engagement to maintain ongoing communication with young people (which includes responding to young people within an agreed and reasonable time frame).
- Providing light support, advice and guidance to young people in relation to the troubles that they are facing, in line with the resources provided to you by the charity.
- Maintaining professional boundaries with young people and not seeking to offer support beyond your capability that may put a young person at risk.
- Maintaining regular contact with your Youth4Youth supervisor, with the expectation that you will meet at least once per month for a supervision session that involves reflective practice and a focus on your development as a mentor.
- Providing support as part of our Peer Mentor network to colleagues across the Charity who are also directly supporting young people.
- Maintaining compliance with all policies. Most importantly this means maintaining the right level of confidentiality around your conversations with young people and recognising your safeguarding responsibilities in raising concerns as they arise to keep young people safe.
Peer Mentors are also actively encouraged to get involved in fundraising, outreach and social media activities where they feel comfortable and able to.
Skills
- Strong written communication skills, such as being able to effectively compose a written e-mail in response to a young person.
- Ability to build strong, professional relationships and maintain trust between yourself and a young person, such as through active listening and adapting to the individual needs of different young people.
- Ability to demonstrate empathy to others.
- Ability to work in a challenging environment and recognise when you may need support yourself.
- Proficient in the use of IT tools, such as Microsoft Outlook.
Our mission is to continue to grow towards becoming one of the best charities in the UK. Our aim is to do this by building a diverse team, rich with different backgrounds and perspectives. Therefore, even if you feel you only are a 75% match, we would still love to hear from you. Skills can be learned, but diversity cannot.
Skills development for you:
As a Peer Mentor at Youth4Youth, you will be required to take part and graduate our Youth Services Academy. This program requires an upfront commitment of 10 - 13 hours of training prior to taking on the role of communicating with young people. This investment in you not only equips you with the understanding of what it takes to be a successful peer mentor, and the skills that you will need, but also is an investment in you. This training will provide you with core soft skills that are transferrable to many opportunities, whether that's in everyday life for you, your education setting or your place of work. All Mentors graduating from the Youth Services Academy will be provided with an electronic certificate to demonstrate your successful completion of the program, which can be shared with potential employers.
Benefits of volunteering with Youth4Youth
We recognise that you will be joining us and giving your time as an 'in-kind' donation, but there must be benefits for you too. When joining our team, you will be open to the following benefits:
- Professional and personal development opportunities in a variety of skill areas through volunteering in real roles. This may be general development or tailored to your specific needs or ambitions
- Becoming a member of a strong network of likeminded individuals, spread across the UK, who you can connect with and collaborate with both within and outside of the Charity
- Access to bespoke discounts, specifically designed for non-profit workers and Youth4Youth volunteers
- Opportunities to truly shape the future of the Charity, having a direct influence over the impact that Youth4Youth has on its direct beneficiaries
The hiring process:
Unlike other roles at Youth4Youth, the hiring process has been simplified for peer mentors, recognising the demographic of individuals that we are seeking to fill these positions. To put you at ease, the hiring process includes:
- An initial application, stating your reasons for wishing to become a Peer Mentor
- A remote interview conducted via Microsoft Teams
Successful candidates at this stage will be invited into the final stage of the recruitment process which includes:
- Satisfactory references being received (these do not need to be employment references)
- A satisfactory DBS check being received
- Successful completion of the Youth Services Academy
Registered Charity
101 - 500
To ensure that all young people have a safe space to reach out for support, enabling them to realise their full potential, thrive in everyday life