Helpline Volunteers Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer.
The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information.
No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
With the growth of Chronically Marvellous, we need more volunteers to operate our helpline, to give support and help to our community.
What will you be doing?
Our Helpline volunteers will work in shifts to ensure that our helpline is always staffed for our community.
Are you able to listen with empathy, understanding and without judgement? If so, you could play an important role as a volunteer for the Chronically Marvellous community. We are always in need of dedicated volunteers to join our growing service, to provide an ear to those who feel isolated and in need of support.
Our Helpline offers support to people in many ways: through signposting to other services, by offering a friendly chat at any time of day, for example. It is a crucial service and is often the first point of contact for people with chronic illnesses who need support.
The role will include:
Being the first point of contact for incoming calls, handling the calls sensitively and professionally
Being empathetic, non-judgemental and offering a friendly listening ear
Signposting to other relevant trusted services if appropriate, or noting down a need so that we can assess them for our services
Ensuring that relevant data is recorded after each call
Escalating any concerns via the appropriate channels and seek support when needed.
You will receive training and ongoing support in this role.
All roles at Chronically Marvellous are subject to a DBS check.
What are we looking for?
We are looking for people with a willingness to listen with empathy, understanding and without judgement. You will be acting as a first point of contact and it is important that calls are handled in a way that respects the individual.
You need to have:
Experience in a customer service role/volunteer work as a befriender/other similar experience
Excellent communication and active listening skills
Empathy and sensitivity for people with chronic illnesses
Be able to commit for around 5 hours per week
What difference will you make?
Having a staffed Helpline will ensure that our community always have someone to talk to, giving them more independence and empowering them to improve their overall quality of life.
Please send us your CV and a short statement about why you are interested in Chronically Marvellous, and what experience you have for the role.
After shortlisting, we will contact potential fundraisers to offer a Zoom call with the Directors.
We believe in the power of community and are committed to making a positive impact on the lives of those living with chronic illnesses.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a warm, empathetic person with good communication skills? Could you offer four hours a week to support families in urgent need?
We Stand - Formally Mosac provide a free National Helpline service to non abusing parents and carers of sexually abused children. We are currently seeking Helpline Volunteers to provide support, information and a listening ear to parents and carers whose children have been sexually abused.
We know a caring, sensitive and non judgemental response can make a real difference to someone seeking support. We are looking for volunteers with good verbal, listening and communication skills, no previous experience on a helpline is required. Trained, experienced staff will always be on hand to provide support and guidance.
Helpline Volunteers will:
- Receive full training prior to the formal induction (8 week training programme) Dates to be confirmed
- Commit to volunteer 4 hours per week for a minimum of 1 year
- Receive ongoing support and supervision from a friendly team
- Make a difference to the lives of families impacted by child sexual abuse
Opportunities for you:
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To contribute to We Stand’s aims of supporting families affected by child sexual abuse
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You will receive training, continual development and support in the role
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Work from our office or remotely from your own home
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Gain valuable experience and development of interpersonal skills
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Out of pocket expenses for travel and subsistence will be met by We Stand
Your Responsibilities:
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Answer calls that come through the National Helpline
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Provide support, information and signposting to relevant support organisations
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Complete all call log and monitoring information after each call
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Attend mandatory supervision meetings fortnightly or monthly to support you in the role.
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For volunteers working remotely - attend 30 minute supervision after your shift.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to increase your admin or customer service skills? Then we have the perfect volunteering opportunity for you...
We are are looking for enthusiastic volunteers who want to support our members and join our friendly team of staff and volunteers. In this role, you will be assisting with the incoming calls coming into the National Helpline. Our members get in touch for a whole host of reasons - no day is the same! Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds over the phone.
Duties would be varied ranging from dealing with basic incoming contact and referring any complex issues to our Membership Services team, updating our information library or carrying out research to support our work helping those with sight and hearing loss. You’ll receive full one to one training and gain a range of new skills and the confidence to use them. Although this is a remote role, there will always be a member of the team available to support you in your role.
We are looking for volunteers who would be available to support us in a slot between 10.00am – 12.00pm Mondays and Tuesdays.
Volunteering is a great way of improving you own skills and supporting others - why not join the team and make a difference to real people's lives......
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title – Children’s Advocacy Helpline Volunteer
Contract - Volunteer
Hours - Minimum 1 day a week for minimum of 1 year post training period, Helpline opening hours Monday to Friday 10am-6pm
Salary – Out of pocket expenses for travel (up to £10 per day) and Lunch (up to £5 per day)
Location – Coram Campus, 41 Brunswick Square, London WC1N 1AZ
About Coram Voice
Coram Voice exists to enable and equip children and young people to hold the system to account, to challenge and support it to do its job properly and to uphold the rights of children and young people to actively participate in shaping their own lives.
About the role
Our volunteers champion the rights of young people in care and on the edges of care, support them to access advocacy and make their voices heard. Training is provided. Whether you are currently studying, recently graduated, working part-time, retired or between jobs, volunteering with Coram Voice is a great opportunity to make a difference at the same time as gaining experience of working for a national children’s rights charity.
Our Helpline Supervisors will support you to develop valuable advocacy skills and knowledge of children’s rights and we offer specialist training in safeguarding, equality and diversity and advocacy. This training and other resources will help you to prepare for the role. You will be joining a team that provides quality support to young people in a friendly and supportive environment.
Our volunteer team is integral to our service and we could not provide the service we do without them, particularly in terms of the support we offer to homeless children.
We believe this role will be of particular interest to anyone looking to develop a career involving giving advice, advocacy, children’s and human rights, legal work, social work or youth work; or for professionals in those fields who want to use their experience to support the work of a children’s charity.
Please see our candidate information document for more information about our organisation and the training provided.
We ask that recruitment agencies do not contact us in relation to this position. We have chosen to recruit directly as this helps us to minimise our recruitment costs, ensuring that funds are not diverted from the children and young people we help.
To apply for this role, please click on the 'apply now' button below to complete the application, please note we do not accept cvs.
Closing Date: 2nd June 2024 23.59pm
Interview Date: Candidates will be interviewed as they apply
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Faith to Faithless are launching a brand new helpline for apostates in the summer of 2023, for people leaving high-control religions, and we’re looking for committed, compassionate volunteers to join us.
You will be a motivated, dedicated, and organised person with great communication skills, who is enthusiastic about volunteering your time and skills to support individuals leaving high-control religions (also known as apostates). You will have lived experience or understanding of the issues apostates face, and a kind and empathic approach to working with others.
We’ll train you to handle calls with confidence, and you’ll be getting valuable experience in supporting service users with multifaceted needs. This is a volunteering role where you can develop your interpersonal skills, help members of our community that need it most, and make a real difference in their lives by helping them to get back on track to living happy, purposeful lives without religion.
Key Tasks and Activities
- To respond quickly and efficiently to calls requesting help, providing a listening service, signposting and information to people who have experienced victimisation due to leaving their religion.
- To deliver work which adheres to high service standards, ensuring compliance with all policies and procedures.
- To keep and maintain accurate and confidential records of all work undertaken.
- To identify and maintain appropriate boundaries for all callers and recognise when and where to signpost callers for further help/information as appropriate with appropriate support from the apostate services manager
- To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses.
- To support the training of helpline volunteers as required.
- To attend supervision, meetings and appraisals.
- To undertake any other appropriate duties as requested by the ASM
- To work at all times within the policies and procedures of Humanists UK.
Download and read the full application pack for more information. To apply, please complete the application form telling us why you’re interested in the role and detailing how you match the person specification on page 4 of the application pack. Then return the completed form with the subject ‘Helpline Volunteer’ to volunteer[at]humanists[dot]UK.
Please complete the application form
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our volunteers champion the rights of young people in care and on the edges of care, support them to access advocacy and make their voices heard. Training is provided. Whether you are currently studying, recently graduated, working part-time, retired or between jobs, volunteering with Coram Voice is a great opportunity to make a difference at the same time as gaining experience of working for a national children’s rights charity.
Our Helpline Supervisors will support you to develop valuable advocacy skills and knowledge of children’s rights and we offer specialist training in safeguarding, equality and diversity and advocacy. This training and other resources will help you to prepare for the role. You will be joining a team that provides quality support to young people in a friendly and supportive environment.
Our volunteer team is integral to our service and we could not provide the service we do without them, particularly in terms of the support we offer to homeless children.
We believe this role will be of particular interest to anyone looking to develop a career involving giving advice, advocacy, children’s and human rights, legal work, social work or youth work; or for professionals in those fields who want to use their experience to support the work of a children’s charity.
Please see our candidate information document for more information about our organisation and the training provided.
We ask that recruitment agencies do not contact us in relation to this position. We have chosen to recruit directly as this helps us to minimise our recruitment costs, ensuring that funds are not diverted from the children and young people we help.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Pain Concern: Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. Visit our website to find out more about what we do, including our Airing Pain radio programme, podcasts, Pain Matters magazine, information helpline, and our research and campaigning work. All pain is unpleasant, but for the 7.8 million people in the UK living with long term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with life-changing results
Role Purpose: Pain Concern are seeking an individual who can support the Information Officer volunteer and operational team to devise a classification/indexing scheme for Pain Concern's online resources.
What you would be doing:
▪ Working with (including audio and video resources)
▪ Drawing insights from data and other sources to help shape a scheme that is useful and understandable to a range of stakeholders (patients, friends/family, medical professionals, helpline volunteers)
▪ Support with indexing/classifying website resources
▪ Assisting with user testing of the scheme
▪ Documenting the process for knowledge capture
▪ There is potential for delivering training to other Pain Concern volunteers and staff on using the classification scheme
Is this role right for me? We are looking for:
• Strong attention to detail
• Knowledge of classification and/or cataloguing/indexing basics, or of using a controlled vocabulary to label resources (this could be from study or through practical experience)
• Strong communication skills
• Good organisational skills
• Fluency with using Microsoft Office
• Knowledge/Interest of chronic pain and long-term conditions (advantageous)
• Knowledge of/interest in health literacy
Availability and location:
• Minimum commitment of 3 months
• Volunteer flexibly for a minimum 2-3 hours per week
• Volunteer from your own location or from our office at Newcraighall Road, Edinburgh EH15 3HS
Benefits to you:
• Experience volunteering as part of a friendly team
• Supported by a professional editor and a dedicated volunteer line manager looking after you
• Meet new people
• Build on your employability skills
• A job reference after 3 months of volunteering
• Satisfaction of giving a valuable service to the community
• On-site car parking
• Reasonable travel expenses will be reimbursed in accordance with our Volunteer Policy
How do I apply: Download and complete an application form our website
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Can you spare 3 hours or more a week to help us provide a confidential helpline for people with mild to moderate mental health problems, drug or alcohol problems? You will be part of a dynamic team of volunteers.
We answer calls predominantly from people in Surrey from 9 am to 7pm Monday to Friday:
- Providing listening and emotional support that is confidential.
- We are non judgemental and signpost to other agencies.
- Refer callers into treatment services.
No qualifications are needed as full training will be provided, but you will need a friendly and calm telephone manner with the ability to communicate effectively. We welcome volunteers from all backgrounds.
Our next training course is taking place online on 20th April and 27th April 2024.
Shift times are 9am to 12 noon, 12 to 3pm, 3 to 6pm and 6 to 7pmfts start at 9am). We require a minimum of one shift per fortnight. The Helpline is operated from your own home, at no cost to you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Teenage Helpline, we are a tight-knit community of people who are passionate about make a difference in the lives of young people across the UK
Teenage Helpline is an online peer-to-peer mentoring service for young people. We can act as the first stepping-stone for young people who do not feel comfortable seeking support for themselves, or who need a listening ear to help them cope with personal issues.
All of our volunteers and employees are remote workers. We have great systems in place to allow our employees and volunteers to get to know each other, work effectively together and do great work!
We are a flexible organisation that values the contributions of everyone. We will never ask more from our volunteers and employees than they can give, but we are sure to celebrate and recognise their efforts.
About the role
The Digital Innovations Team Lead is responsible for overseeing the delivery of value for Teenage Helpline through research of emerging technologies, development of proof of concepts and the delivery of new solutions through technology identified. The role involves communication with other Teenage Helpline team leads; managing team workload; creating an opportunities-based technology plan for the charity; researching technology opportunities; overseeing communication and awareness of technology; liaising with departments to develop use cases and developing solutions.
You’ll be at the forefront of our digital transformation journey. You’ll work closely with cross-functional teams to design, develop, and implement innovative solutions that enhance user experiences, streamline processes, introduce new workflows and ultimately drive charity growth.
Responsibilities
- Collaborate with IT Project Managers to ensure digital innovations projects are assigned, worked on and project requirements are understood.
- Exploring new opportunities with low/no code products such as those in the Microsoft portfolio, making the most of opportunities to provide more value for the charity.
- Forecasting work through research and creation of development plans.
- Promote best practices such as adhering to the project's software development lifecycle requirements.
- Planning initiatives and tracking associated timelines.
- Management of Digital Innovations Team, ensuring work is allocated, managed and tracked effectively.
- Reporting key updates and results to the CIO.
- Identify opportunities for new solutions and improvements in Teenage Helpline’s IT infrastructure and operations.
- Willingness to advise on the direction of development through clear reasoning and justification.
- Explore emerging trends, tools, and frameworks to drive continuous improvement.
- Participate in brainstorming sessions and contribute fresh ideas to solve complex challenges.
- Ensure code quality, scalability, and security across all projects.
Skills
- Enthusiasm and willingness to learn about Teenage Helpline’s IT systems and processes.
- Passion for research and development and how it can create value for Teenage Helpline’s operations.
- Excited about the possibilities of implementing new technology.
- Strong verbal and written communication skills.
- Organisational skills and the ability to ensure set tasks are delivered on time.
- Ability to plan and manage time effectively.
- Experience working with others and leading a team.
- Understanding of relevant software engineering and security by design principles such as the Software Development Lifecycle and OWASP.
- Strong familiarity with and use of Microsoft 365 and Azure products.
Our mission is to make Teenage Helpline the best charity in the UK. To build inclusive processes, we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learned, but diversity cannot. We promote a diverse and inclusive culture at TeenageHelpline.
The Process
Our hiring process typically has three stages
- Video or Written Application (when applicable)
- Interview with the Talent Team
- Interview with the Hiring Manager
Some roles will have extra stages but we’ll let you know as early as possible if so.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Teenage Helpline, we are a tight-knit community of people who are passionate about make a difference in the lives of young people across the UK
Teenage Helpline is an online peer-to-peer mentoring service for young people. We can act as the first stepping-stone for young people who do not feel comfortable seeking support for themselves, or who need a listening ear to help them cope with personal issues.
All of our volunteers and employees are remote workers. We have great systems in place to allow our employees and volunteers to get to know each other, work effectively together and do great work!
We are a flexible organisation that values the contributions of everyone. We will never ask more from our volunteers and employees than they can give, but we are sure to celebrate and recognise their efforts.
About the role
As a Digital Innovations Developer, you’ll be part of our dynamic team dedicated to uncovering the next big digital breakthroughs.
The role involves communication with other Teenage Helpline team members; researching new technologies; reviewing and updating existing application portfolio; prototyping; developing solutions; creating technology education and awareness material for volunteers and cross-team collaboration.
Responsibilities
- Turn concepts into reality. Build prototypes, test hypotheses, and iterate.
- Strong familiarity with and use of Microsoft 365 and Azure products.
- Exploring new opportunities with low/no code products such as those in the Microsoft portfolio, making the most of opportunities to provide more value for the charity.
- Investigate emerging technologies that could have a use case within our charity, primarily supporting our volunteers.
- Develop and maintain web and mobile solutions using cutting-edge technologies.
- Create responsive, user-friendly interfaces.
- Develop technology use cases and collaborate with stakeholders to implement solutions and update existing applications and processes.
- Create awareness around new technologies being adopted by the charity, highlighting value.
- Engage in cross-disciplinary discussions, brainstorming sessions.
- Promote best practices such as adhering to the project's software development lifecycle requirements.
- Reporting key updates and results to the Digital Innovations Development Team Lead.
- Identify opportunities for new solutions and improvements in Teenage Helpline’s IT infrastructure and operations.
Skills
- Enthusiasm and willingness to learn about Teenage Helpline’s IT systems and processes.
- Passion for researching new technologies, presenting how they can create value for Teenage Helpline’s operations through use cases.
- Strong verbal and written communication skills.
- Organisational skills and the ability to ensure set tasks are delivered on time.
- Ability to plan and manage time effectively.
- Experience working with others in a team.
- Software engineering, programming, website development and software development understanding.
- Strong familiarity with and use of Microsoft 365 and Azure products.
- Understanding of relevant software engineering and security by design principles such as the Software Development Lifecycle and OWASP.
Our mission is to make Teenage Helpline the best charity in the UK. To build inclusive processes, we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learned, but diversity cannot. We promote a diverse and inclusive culture at TeenageHelpline.
The Process
Our hiring process typically has three stages
- Video or Written Application (when applicable)
- Interview with the Talent Team
- Interview with the Hiring Manager
Some roles will have extra stages but we’ll let you know as early as possible if so.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
At Teenage Helpline, we are a tight-knit community of people who are passionate about make a difference in the lives of young people across the UK
Teenage Helpline is an online peer-to-peer mentoring service for young people. We can act as the first stepping-stone for young people who do not feel comfortable seeking support for themselves, or who need a listening ear to help them cope with personal issues.
All of our volunteers and employees are remote workers. We have great systems in place to allow our employees and volunteers to get to know each other, work effectively together and do great work!
We are a flexible organisation that values the contributions of everyone. We will never ask more from our volunteers and employees than they can give, but we are sure to celebrate and recognise their efforts.
About the role
The CFO holds the overall responsibility of the financial health of Teenage Helpline. Their role is to drive growth in income and manage expenditure to a high level, whilst holding the team to account for their actions. Your role is to maintain professional customs, enforce ethical practices, meet targets, and manage organisation budgets.
Responsibilities
- Act as a Director of Teenage Helpline with direct oversight of the Board of Directors. Your key responsibility is always to protect and uphold the reputation and principles of the organisation.
- Delegate job activities effectively to ensure optimal performance of all operations departments.
- Design roles as needed and ensure the effective recruitment of individuals to fill those roles successfully.
- Analyse, review, and develop organisation strategies to ensure their ongoing effectiveness and improvement.
- Develop and drive key performance indicators that evaluate the success and effectiveness of Teenage Helpline finances.
- Hold all departments responsible for the financial health of Teenage Helpline accountable for their results.
- Think at a strategic level with the intent to continuously improve and grow the financial health and position of Teenage Helpline and drive industry best practices. Strategic thinking should involve both continuous development and a growth mindset.
- Continue to define the roles and responsibilities of the finance departments at all time to ensure they are suitable for the context that Teenage Helpline is operating in.
- Ensure that all statutory and regulatory reporting is completed.
Skills
- All directors should be overachievers, successful in business and strong capable, leaders.
- Exceptional leadership, business, and interpersonal proficiency.
- Prior thriving managerial experience.
- Be able to set business/financial targets, timelines and plans.
- Be able to stimulate and motivate the finance department.
- Demonstrate a sound ability to network, negotiate and lead.
- Demonstrate a sound ability to be successful, self-directed, flexible and tactical.
- Excellent computer and technology skills.
- Be a visionary and inspirational leader and pioneer the organisation from the top.
- Demonstrate sound communication and presentation skills.
Our mission is to make Teenage Helpline the best charity in the UK. To build inclusive processes, we need to build an inclusive team. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learned, but diversity cannot. We promote a diverse and inclusive culture at TeenageHelpline.
The Process
Our hiring process typically has three stages
- Video or Written Application (when applicable)
- Interview with the Talent Team
- Interview with the Hiring Manager
Some roles will have extra stages but we’ll let you know as early as possible if so.
Please let us know if you require any accommodations for the interview process, and we’ll do our best to assist.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.
We are a national service with home-based call takers county wide and we also have a call centre in Old Hatfield Hertfordshire. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home.
You need to be a UK resident.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.
You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.
Remote Call Taker Training Dates:
June Saturday training dates:
Module 1 – Saturday 8th June
Module 2 - Saturday 15th June
Module 3 – Saturday 22nd June
Module 4 – Saturday 29th June
Module 5 – Saturday 6th July
10am to 2pm
OR
June training dates:
Module 1 – Monday 10th June
Module 2 – Wednesday 12th June
Module 3 – Monday 17th June
Module 4 – Wednesday 19th June
Module 5 – Monday 24th June
10am to 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ref: V224 | Support Group Volunteer | Wolseley
We’re looking for Support Group Volunteers over the age of 18 years old, based at Wolseley Business Park, Wolseley Close, Plymouth, Devon, PL2 3BY.
You’ll be volunteering 3 out of 4 Wednesday mornings per month, from 10am until 1pm
As a support group volunteer, you will help with the running of the group. The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.
The volunteer will be
· A people person, with good listening skills
· A great communicator who enjoys meeting new people
· Good at putting people at ease
· Reliable and organised
· Passionate about supporting people affected by stroke
· IT literate, have good administrative and record keeping skills and be able to follow relevant policies
A DBS check is required for this role.
Interested in this role?
Find out more by downloading the role description for the Support Group Volunteer role.
If you are interested in this role, please complete click apply.
About Us
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.
If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Lead Volunteer Role Description
- To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office.
- Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.
- To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.
- Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.
- To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.
- To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.
- To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format. If alternative methods of collecting stats are used, to ensure that the team are all using the same method.
- To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.
- To assist with the recruitment interviews and induction of new Volunteers.
- Responsible for the support of new Volunteers and their final sign off. Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.
- To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.
- To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.
- To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.
- To provide local information for the Helpline Court Information Sheet when requested.
- To ensure the team follow the practices of the court and work in partnership with the court staff.
- To forward any testimonials about the support provided by our volunteers to the CCSS office.
- Responsibility for maintaining the stock of CCSS leaflets.
- Organise cover for themselves when they are on holiday or need to take time off.
The client requests no contact from agencies or media sales.