Home based jobs in hampstead, greater london

With an ambitious plan to grow our income from Individual Giving, it's an exciting time to be joining Age International.

In this role, you will support the Direct Marketing Manager - Loyalty to manage the donor loyalty programme. You will develop and manage existing and new supporter communication programmes growing loyalty in our supporter base. The aim is to maximise the value of our long-term relationships with individual supporters.

This role is a varied one, with superb development opportunities. As part of a small team, you will be responsible for the print-based communications we send to our supporters but also email production with the view of developing the loyalty digital journey. Furthermore, you'll contribute to the development of our legacy and in memory activities, and high value offer. You'll also have the opportunity to support the supporter acquisition team on projects to gain new donors. Consequently, the role gives you the opportunity to grow your experience in supporter acquisition, as well as loyalty. And you will play a key part in delivering emergency appeals - when the work that you do will have a direct impact in saving older people's lives during a crisis.

As we continue to develop our Individual Giving strategy, you will have the chance to be involved in new initiatives and communications.

We offer hybrid working, with a minimum of one day a week in our London office and the last Thursday of the month in the London office. Please note that our core working days are Tuesdays and Thursdays. Travel costs to the London office are not covered by the charity.

Interviews to be held at our London office (EC3N 2LB) w/c 23rd June

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Proven successful experience in a direct marketing role. A, I
• Delivered and managed effective direct marketing campaigns. A, I
• Worked across a variety of offline and online direct marketing channels. A, I
• Experience working with a supporter or customer database, for example MS Dynamics or Salesforce. A, I
• Experience of managing internal and external stakeholders to deliver campaigns including copy and artwork sign off. A, I
• Experience of following internal processes, recognising potential improvements and implementing them. I

Skills and Knowledge

Strong written communication skills, with the ability to write compelling direct marketing copy. P
Good project management, numerical and analytical skills I, P
Proficiency in the use of MS Office applications, particularly Excel and Word. I, P
Some understanding of digital marketing platforms (Email platforms, web page building etc). I
Good attention to detail. A, P

Personal attributes

Share the charity's values. I
Willingness to contribute to the wider team project to improve processes and procedures. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the recruitment team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

A full list of benefits is available on our website 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Abuse Advisor & Trainer

Salary: £26,000 - £32,000 pro rata

Location: Across Brent Community Hubs and Advance Headoffice

Hours: 14 Hours per week

Contract: Fixed Term –12 months

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The postholder will support the delivery of a specialist domestic abuse (DA) project in partnership with Central London Community Healthcare NHS Trust (CLCH) in the London borough of Brent. The role aims to raise awareness and promote best practice in responding to domestic abuse across CLCH staff, improving support for patients impacted by domestic abuse. This will involve delivering training, workshops, and guidance to health professionals, providing consultancy on embedding DA response pathways, and helping CLCH navigate referrals to local domestic abuse support agencies. The role combines professional training, advocacy, and systems change to strengthen the health sector’s response to domestic abuse. The postholder will work across the Brent borough, attending community hubs and co-locating to deliver services when needed.

The postholder may be approached by staff seeking advice or consultation regarding male victims of domestic abuse. While the role’s primary focus remains on supporting women, the postholder will be open to supporting male victims through appropriate signposting and referral guidance. They will also be willing to undertake relevant training (e.g. Respect toolkit) to ensure inclusive and informed responses. Training will be provided.

A car may be desirable for this role, though not essential

About You:

To be successful as the Domestic Abuse Advisor & Trainer you will need the below experience and skills:

A thorough understanding of the dynamics of domestic violence (physical, emotional and sexual violence, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families and communities.

Experience in designing, delivering, and promoting engaging training and learning sessions on domestic abuse, tailored to professionals and stakeholders across a variety of settings.

Experience of partnership working and of maintaining excellent working relationships with a

range of stakeholders as well as experience of working within in multi-agency environment.

Ability to provide consultancy and guidance to multidisciplinary teams on domestic abuse-related issues, offering informed advice and support.

Excellent communication skills (listening, verbal, and written), with the ability to effectively collaborate with diverse professionals and stakeholders.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: Sunday 8th June 2025

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead, Mhairi (contact details on our website). 

 

The role and your key responsibilities
 

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.

You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week). Please note you will need to be based in Newcastle (or surrounding areas) for this role.
 

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

• Attend conferences and run CPD events on behalf of Unifrog.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• Track record of excellent relationship management.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
 

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details
 

• £37,306 per annum pro rata (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. 

• OTE £43,000.

• Permanent and full-time

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate must be based in Newcastle (or surrounding areas).

• Home based with some travel to schools and colleges in your region.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• To discuss any details about the role before applying, please contact our Recruitment Lead, Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process

Deadline: 10:00AM (BST) on Monday 9th June 2025.
 

Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
   

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)

Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
   

• Video call interviews will be held on w/c 16th June 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

As the first Head of Operations, you will provide strategic oversight, work with staff to translate our strategy into actionable, measurable plans for efficient and effective work, which will enhance the impact for people in immigration detention.  Your management of the team’s operations will support our growth, resilience, and sustainability.

For futher information see the Application Pack

What they say about Medical Justice;

“What Medical Justice did was absolutely remarkable. They sent two specialists to see me in Harmondsworth and they did the most amazingly thorough job documenting all my scars. Then I got my medico-legal report which was over 40 pages long. They did thorough, professional work – there is nothing more that they could have done and ultimately this work got me out of detention.” – former detained person and Medical Justice client

“[Medical Justice] has strong characteristics and a highly respected reputation. It is regarded as principled, expert and evidence-based, tenacious in its casework and policy work, fierce and ferocious when needed and brave in the way it speaks truth to power.” – fellow non-governmental organisation

“Medical Justice has an outsized impact for its size – it is highly effective and the team is absolutely terrific, which is all the more impressive in the difficult political context.” – Medical Justice funder

Informal online information sessions

An opportunity to ask questions about Medical Justice and its work as well as about the Head of Operations role ;

12.30-1.30pm Thursday 22nd May

12.30-1.30 Thursday 5th June

About The Role

This is an exciting opportunity to join and lead a driven team of Volunteering Partners. The Volunteering Partnerships and Implementation team strive to inspire, support and enable a quality offer and experience for volunteers and volunteer managers. Through working directly with the Dementia Support and Partnerships directorate (who deliver our services), you will be making a difference to volunteers, volunteer managers and people affected by dementia.

You will be a trusted expert in volunteering, building relationships with senior managers and leaders by creating a structured approach to how we support the directorate in order to give the best possible volunteering experience. You will lead a team of Volunteering Partners and work collaboratively across the Volunteering team as well as with the People Partnering team to create ways of working, deliver projects, develop connections and ensure we provide a strategic and structured service to our stakeholders.

This home-based role really is a great combination – you will be an integral part of the Volunteering team and wider People Directorate as well as a key stakeholder and essential support for Dementia Support and Partnerships.

About you
We are looking for a motivated individual with experience as a trusted expert in volunteering who is able to listen, lead and engage their team as well as a range of stakeholders across the organisation.

Using deep volunteering expertise as well as any experience of voluntary income, the Senior Volunteering Partner will be skilled at building trust through meaningful relationships with senior managers and leaders.

You will bring your interpersonal and communication skills to work collaboratively across Volunteering, People Partnering and Dementia Support and Partnerships whilst utilising your data, insight and project management skills to bring about continuous improvement and change.

What you’ll focus on:

- Line management of 3 Volunteering Partners
- Leading the creation of a planned and coordinated approach to how we work with Dementia Support and Partnerships.
- Leading on the development of short-term and long-term plans to embed how volunteering is part of changes in contracts in partnership with other key stakeholders.
- Working closely with the People Partnering team building close communication and relationships to ensure support and alignment across our teams and the directorates we support.
- To lead on volunteering business elements that drive volunteer involvement, ensure compliance, support innovation and assure continuous quality improvement.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer’s Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Interview Dates: 19th & 20th June. 

Build flexibly on your Charity Career with this person-centred charity supporting unpaid carers

This is a full-time role in a well-established charity based in Twickenham. This role would suit someone who wants to have the opportunity to work flexibly and build their career in the Charity sector with experience of working in social care.

Richmond Carers Centre has the mission to help unpaid adult carers to live a full, active and meaningful life by providing them with advice, information, activities, breaks and emotional support either face to face, by phone or by email to enable them to live well.

As an Adult Carers Support Worker, you will be part of a small, dedicated team and take a lead on providing emotional support to adult carers and a commitment to enhancing their health and wellbeing. Much of your work will involve actively listening to carers, often via the phone support line, providing information, advice and support. As part of the Adult Carers Support Team, you will also be involved in organising breaks for carers, outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. Part of the role will also aim to improve the identification, recognition and understanding of the needs of adult carers, raise the profile of adult carers and ensure adult carers needs are met. You’ll also be expected to work with our volunteers and to use appropriate monitoring and evaluation reports to show our funders what we’ve achieved.

You will be someone:

• Who works in a person-centred way.
• Is enthusiastic, empathetic and detail conscious
• Communicates well by phone and in person
• Has an understanding of social care particularly in relation to carers
• Has experience of working with clients who have support needs
• Has experience of producing reports for monitoring and evaluation
• Is numerate and has knowledge of budgeting
• Is able to gather and assess information efficiently and think creatively to come up with solutions.
• Has good communication skills including spoken, written and presentational

Main Duties include:

• To provide a regular telephone support-line, face-to-face and email support, offering appropriate, generic advice
• To offer a range of service delivery options and be involved in providing those options e.g., breaks, group work, leisure activities or other outreach activities
• To encourage and assist carers and those they care for to access Care Needs Assessments and Carers Assessments and to take up services that will enhance their lives
• To complete individual grant applications with carers for respite or if they are experiencing financial hardship due to the cost-of-living crisis
• To work where appropriate with other service providers/agencies to promote the carer agenda or jointly deliver carer support issues
• To be proactive in the registration of carers living or caring for someone within the London Borough of Richmond upon Thames
• To keep accurate records of group and individual carer engagement for monitoring and evaluation purposes
• To participate in key events organised by Richmond Carers Centre and other relevant partners to promote services to a wider public

What you are doing now:

• You might be working for or volunteering in a similar charity
• You may be working in social care for a local authority or district council
• You may have the skills we need from some other combination of work and volunteering
• Or you may be looking to return to the workforce after a timeout for personal reasons

In any event if you feel you meet the skills we need, we would like to hear from you!

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities
• Supportive and friendly working environment

To apply, please complete the application form and the Diversity and Equalities Monitoring Form. CV’s will not be accepted. Applications will be reviewed on a rolling basis, therefore please submit your application early to avoid disappointment, as this role may close before the closing date.

Email application documents to Beth Tingley, Adult Carers Support Team Leader. Her email address can be found on the Vacancies page of our website If you would like to talk more about this vacancy, please call our Support Line and ask to speak to Beth.

Closing date: Sunday 29th June 2025

Shortlisting date: 3rd July 2025

Interviews with Richmond Carers Centre scheduled: w/c 14th July with provisional dates allocated to Monday 14th and Wednesday 16th July and w/c 21st July with provisional date allocated to Tuesday 22nd July

Please note interview dates can also be scheduled around these dates to fit with the interview panel and candidates availability.

Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.

You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.

On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.

You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.

You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.

You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.

We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.

Responsibilities

1. TSA Support Line

1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:

• All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
• You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
• You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
• You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
• You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
• You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
• You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
• Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
• You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
• You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
• You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.

1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.

1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels. 

1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.

1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.

2 Support, information and signposting

2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.

2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).

2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.

2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.

2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.

2 TSA events

2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.

2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.

4 Supporting health, social care and education professionals

4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.

4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.

Other requirements of the post

The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).

The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.

A DBS disclosure will be required prior to taking up post.

Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.

Support. Without Judgment.

At Prisoners Abroad, we support British citizens imprisoned overseas, their families at home, and people returning to the UK after prison. We are a small but powerful charity, providing life-saving support through some of the most isolating and traumatic experiences imaginable.

We’re looking for a Resettlement Officer to join our frontline team on a fixed-term maternity cover contract, working at the intersection of criminal justice, homelessness prevention and social reintegration. You’ll manage a caseload of people returning to the UK after prison abroad, providing essential support and advice around housing, benefits, mental health, and advocacy for this overlooked group, and co-facilitate support groups.

You’ll need frontline experience supporting people with multiple needs, strong advocacy and communication skills, and a non-judgemental, person-centred approach. 

What we offer:

• £35,509 per annum
• 30 days' annual leave + bank holidays
• Generous pension (6.5% employer contribution)
• Flexible working (1–2 days a week from home after induction)

For further details, click 'redirect to recruiter' to be taken to our jobs page where you will find the job pack containing all the information and details of how to apply.

OUTLINE OF THE ROLE

Work with the Trustees to devise and lead new fundraising initiatives that fulfil the objectives of the Trust's Fundraising Strategy and annual income budget, with particular focus on regular giving across all alumni, gifts from high-net-worth individuals, and legacies. This will involve:

• Developing and delivering improved communications to build a stronger connected donor network.

• Locating, engaging and retaining alumni to support and promote the Trust, focused on ensuring their long-term impact on the Trust and its beneficiaries.

• Work with the Trustees/Trust Fundraising Committee to devise and implement new fundraising initiatives.

• Work with the Trustees/Trust Fundraising Committee to identify and engage new volunteers to support the Trust's activities.

KEY TASKS

Work with the Trustees and Fundraising Committee to devise and implement the following:

• Improve communications

The Trust has a strong, growing, and engaged network of loyal alumni who already support the Trust's beneficiaries through fundraising and volunteering. However, the Trust's communications need to be improved in order to increase the numbers of donors who provide sustained financial support and inspire all donors to raise their level of donations. Continually find opportunities to engage new donors and ensure clear consistent messaging.

• Manage and maintain donor data

The Trust needs to maintain a full and accurate database of all donors and fundraising activities to support long-term tracking and inform future fundraising. This also requires networking among alumni and being vigilant to changes in alumni data.

• Research and approach alumni whose connection with the Trust has lapsed

Continue to grow the active network through researching and motivating dormant and lapsed alumni to reconnect with the Trust.

• Research untapped prospects

Research the database with a view to identifying dormant and untapped opportunities, especially regarding

high-net-worth individuals and legacies. Ensure fundraising approaches are well-targeted and informed in order to maximise the chances of success. This will expand to include non-alumni sources, including institutional sources such as foundations and other trusts.

• Ensure long-term donor connection

Communicate with all donors to demonstrate the impact they can make by showcasing the current and long-term outcome of programs. Deliver a diverse selection of communications to engage different audiences, with a clear plan for all members of the network. Ensure donors are connected to the Trust, value the Trust's activities and actively help fund opportunities.

• Reporting to the Trustees

Create an annual donor impact report to the Trustees, and other stakeholders such as alumni, that delineates donor statistics, reviews communications and events that have taken place during the past year and identifies potential prospects and events for developing in the coming year. Also provide a lower-level oral report of fundraising activities and communications to the Trustees at their quarterly meetings.

• Deliver income growth target

Acquire enough new donations to meet agreed annual income growth targets set by the Trustees.

You will be expected to perform different tasks as necessitated by your changing role within the charity and its overall objectives. For instance, organizing fund-raising specific events in different regions. This position could evolve into a full-time commitment with a support team, but at the present time, support to this role will be provided through the existing network of volunteers.

About Us:  

Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support. 

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role:

• You will manage a small team who provides vital support to people experiencing homelessness.
• You will have knowledge of statutory and non-statutory housing pathways and the ability to support your team with case work management. ​
• You will utilise your organisational and time management skills to ensure the smooth running of service.
• You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
• You will support the development of the team and ensure that you are delivering a solution-focussed and strength-based approach.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.  

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Job Title: Support Mentor

Location: Based in service which is in Royal Borough of Kensington and Chelsea [RBKC] (nearest tube: Latimer Road - Circle and Hammersmith and City Lines))

Salary: £27,000

Shift Pattern: 12 month fixed term contract, 37.5 hours per week, Monday to Friday on a rota 09:00 - 17:00 and 11:00 - 19:00, you may also be required to work outside these hours including weekends, lates, and bank holidays.

About the role

We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service. The role includes:

• Supporting residents with daily tasks
• Holding a caseload, conducting key work sessions which are personable to their needs
• Carry out regular welfare checks, safeguarding checks, and general living checks
• Encourage residents to take part in activities and events
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Carry out general housing management support

About you

We're looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs. 

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Premier League Stadium Fund Technical Manager

£38,000 - £48,000 per annum (dependent on relevant experience and skills) plus generous benefits

The role will be home-based, but geographically will be required to cover clubs and leagues. Regular travel to clubs’ stadiums will be required, as well as occasional travel to our office at Wembley Stadium in London.

We currently have a vacancy for a qualified construction project manager to join the Premier League Stadium Fund as a Technical Manager to support the Stadium Accreditation Programme and to lead on the technical/construction aspects of Premier League Stadium Fund grant projects.

About the Premier League Stadium Fund

The Premier League Stadium Fund, fully funded by the Premier League and administered by the Football Foundation, provides capital grants to improve stadium facilities for players, supporters, and officials. It supports clubs across the football pyramid, including those in the National League System (Steps 1–6), Women’s Football Pyramid (Tiers 1–4), and clubs promoted to the English Football League. The fund covers ground-grading requirements and includes a Club Development Fund to help clubs grow and improve sustainability.

About the Football Foundation

Over the past 22 years, the Foundation has awarded over 23,000 grants worth £877 million to improve grassroots football facilities across England. With record investment this year, it remains committed to ensuring everyone has a great place to play—regardless of gender, race, disability, or location.

The role

Working as part of a team of Technical Managers, you will support our Stadium Accreditation Programme and will lead on the technical/construction aspects of Premier League Stadium Fund grant projects.

You will support the Stadium Accreditation Programme by helping establish new ways of working following the initial assessment of approximately 1,000 stadiums across England and Wales. You will have responsibility for a set of leagues and clubs across the Midlands and the East of England and you will work with them to ensure their compliance while also delivering against the objectives outlined within the new Premier League Stadium Fund Facilities Strategy.

You will be responsible for the scrutiny of the technical/construction aspects of Premier League Stadium Fund grant applications and ensuring the successful completion of new and improved stadium facilities. As part of this process, you will provide professional advice and guidance to applicants to assist with the development of capital projects, within the National League System (NLS) and Women’s Football Pyramid (WFP).

You’ll support clubs in addressing Stadium Accreditation findings, assess their grant applications, and oversee funded projects to ensure construction is completed on time and to plan.

What are we looking for?

You’ll need a construction-related degree or professional qualification (for example RICS, CIOB, RIBA or equivalent), or the equivalent experience in a construction management or technical role. You’ll have expertise in construction processes, and experience of delivering facilities from inception to completion. Experience in sports facility construction is desirable but not essential.

You’ll need excellent people skills, with the ability to engage stakeholders at all levels and handle challenging situations confidently. Strong organisation, attention to detail, and sound decision-making are essential. You should also be adaptable and open to new technologies to help drive ongoing improvements in the Premier League Stadium Fund and Stadium Accreditation programme.

For more details about the role and full person specification, please download the recruitment pack.

What can we offer you?

The salary band for this role is £38,000 - £48,000 per annum, dependent on relevant skills and experience.

You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets

Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us.

The closing date for applications is 17:00 on Sunday 15 June 2025.

Interviews are expected to take place in on 23 / 24 June 2025.

A fantastic opportunity has arisen for a full time Estates & Maintenance Manager at SSAFA The Royal Homes Estate, based in Wimbledon.

About the role

We are seeking a dedicated Estates & Maintenance Manager to ensure The Royal Homes Estate is a safe, efficient and well-maintained environment for the benefit of residents at Queens Alexandra Court. The successful candidate will be responsible for maintaining the buildings to the highest possible standards, effectively delivering key projects and managing all maintenance systems in-line with appropriate guidance, warranties and best practice.

This role also includes conducting routine inspections across the estate, handling plumbing, electrical, carpentry and other maintenance tasks.

Additionally, the successful candidate will oversee the ongoing Quinquennial works, collaborating with the Quinquennial inspector and external contractors to ensure all repair work is completed successfully.

About the team

You will be part of a small dedicated and compassionate team based at The Royal Homes Estate, with direct line management responsibility for three members of the maintenance team. You will have the opportunity to work closely with co-workers who are highly trained, experienced and supportive.

About you

To carry out this role successfully you will have recognised skills in the maintenance/building trade and have an understanding of Health & Safety requirements and regulations. Strong negotiating and communication skills are essential, along with the ability to understand and maintain communication with a wide range of contractors. You will have a practical and hands on approach, with the ability to manage maintenance issues around the site where appropriate.

You will be able to prioritise and plan your workload efficiently, with a thorough and meticulous approach.

Additionally experience of managing a small team is required.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Tuesday 17 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC