Home based jobs in newcastle upon tyne, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Thank you!
Change Grow Live is one of the UK’s largest charities, providing a range of services focused on supporting people and communities to transform their lives.
Our new business development manager (BDM) will sit within our Specialist Business Development Team, working alongside other BDMs to manage a busy pipeline of business development activity across the following markets:
- Prisons and community criminal justice
- Homelessness and street outreach
- Smoking Cessation
- Individual Placement and Support (IPS)
- Children and Young People
- Scottish Services
If you have proven experience within any of these fields, a commitment to CGL values and a passion for supporting people to make positive change, we’d love to hear from you.
Change Grow Live is looking for a Business Development Manager (Specialist Services) to join our dynamic, high-performing, national Business Development Team and lead our response to this exciting national opportunity.
Joining us means taking on a key leadership role as part of our successful national team, and the chance to share and further develop your skills, knowledge and experience, whilst working with great people from across our organisation.
Full Time Salary: £52,221 - £57,786 (pro-rata). If you’re based in London and regularly travel to the office, you’ll receive an additional £4,072.06 per year (pro-rata)
Full Time Hours: 37.5 per week
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
The role
CGL’s Business Development Team is a large national team. This role will sit within a smaller specialist services sub-team, who have responsibility for retaining existing specialist contracts and winning new business opportunities.
You will work with a small group of bid writers to oversee all aspects of the tender process. You will also have responsibility for pipeline management and work closely with our services and operational colleagues to navigate processes under the Provider Selection Regime (PSR) regulations.
You will work collaboratively with people who use our services, front line staff and managers, clinicians, departmental leads and senior stakeholders including Directors, to develop service delivery models, budgets and partnerships for tenders and proposals.
You will have the opportunity to visit and engage with our staff and service users across the country, to learn about our services and specific local needs and challenges.
As a leader within our national Business Development Management Team, you will lead on improving the quality of our work and developing our team culture, thinking creatively, sharing your own knowledge and experiences, and challenging existing ways of working.
Ultimately you will play a key role in the design, development and delivery of our services and will help us to deliver on our organisational mission, strategy and values.
About you
You’ll be a highly competent project manager, with proven experience of leading and managing complex tenders and other projects in related fields.
You’ll be an excellent writer, with experience of writing tenders, bids and proposals.
You’ll be a confident and highly competent communicator, have excellent IT skills, be highly numerate and be able to analyse and work with complex data and financial information.
Check out the job description for more information, and you can contact Hannah Carlin, Senior Business Development Manager, to discuss this role further.
Why work for Change Grow Live
We put our values into action. We trust and believe in our staff.
Be part of an amazing team.
Competitive pay (including London weighting if applicable), pension and other benefits.
Flexible working options including working from home and offices across the UK, including London, Brighton, and Manchester.
We want our workforce to represent the diversity of the people and communities we work with. When we’re recruiting, we actively seek to reach a diverse pool of candidates. We’re happy to consider any reasonable adjustments that potential employees may need.
Salary Range (pro rata if part time)
CGL points 47 to 52 (£52,221.35 - £57,786.02)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Closing Date
30/6/2025
Registered Charity
501 - 1000
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Thank you!
Change Grow Live is one of the UK’s largest charities, providing a range of services focused on supporting people and communities to transform their lives.
We are looking for someone with proven experience of leading and managing multiple complex tenders in the criminal justice field or services closely aligned to criminal justice.
If you have proven business development experience within criminal justice, a commitment to CGL values, and a passion for supporting people to make positive change, we’d love to hear from you.
Change Grow Live is looking for a 9-months fixed term Business Development Manager (Commissioned Rehabilitative Services) to join our dynamic, high-performing, national Business Development Team and lead our response to this exciting national opportunity.
Full Time Salary: £52,221 - £57,786 (pro-rata). If you’re based in London and regularly travel to the office, you’ll receive an additional £4,072.06 per year (pro-rata)
Full Time Hours: 37.5 per week
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
The role
CGL’s Business Development Team is a large national team. This role will sit within a smaller specialist services sub-team, who have responsibility for retaining existing specialist contracts and winning new business opportunities.
This new fixed-term role will be responsible for leading all business development activities related to the upcoming national Commissioned Rehabilitative Services (CRS) opportunity.
You will work collaboratively with operational and central support colleagues to: develop service delivery models; form national, local, and regional partnerships; lead budgeting; and manage the writing of multiple concurrent tenders.
You will have the opportunity to visit and engage with our staff and service users across the country to learn about our services and specific local needs and challenges.
Ultimately you will play a key role in the design, development and delivery of our services and will help us to deliver on our organisational mission, strategy and values.
About you
You’ll be an experienced manager and leader, with a proven track record in securing and retaining contracts and leading and managing complex tenders in the criminal justice field or services closely aligned to criminal justice.
You’ll be a confined and highly competent communicator and have proven experiencing of developing national and local partnerships.
You’ll be an excellent writer, with experience of writing tenders, bids and proposals for national procurement processes.
You will have excellent IT skills, be highly numerate and be able to analyse and work with complex data and financial information.
Check out the job description for more information, and you can contact Hannah Carlin, Senior Business Development Manager to discuss this role further.
Why work for Change Grow Live
We put our values into action. We trust and believe in our staff.
Be part of an amazing team.
Competitive pay (including London weighting if applicable), pension and other benefits.
Flexible working options including working from home and offices across the UK, including London, Brighton, and Manchester.
We want our workforce to represent the diversity of the people and communities we work with. When we’re recruiting, we actively seek to reach a diverse pool of candidates. We’re happy to consider any reasonable adjustments that potential employees may need.
Salary Range (pro rata if part time)
CGL points 47 to 52 (£52,221.35 - £57,786.02)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Closing Date
30/6/2025
Registered Charity
501 - 1000
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Brake
Brake is the UK’s leading road safety charity, dedicated to supporting people affected by road crashes and advocating for safer streets. Since 1995, we have been helping victims and their families to navigate the devastating impact of road collisions through the National Road Victim Service—providing immediate, compassionate, and tailored support for those who have been bereaved or seriously injured. Our mission goes beyond recovery; we campaign tirelessly for legislative and societal changes to prevent future tragedies and make roads safer for everyone.
Join us as a Caseworker – North Yorkshire Region - To apply for this role, you MUST be a resident in the North Yorkshire area.
This year, Brake celebrates 30 years of life-changing work, and we’re looking for a committed and compassionate Caseworker to help us continue making an impact. If you are based in the North Yorkshire region and want to help people at their most vulnerable moments, this could be the role for you.
Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide direct, trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
This role is flexible, allowing you to structure your own working pattern within weekdays from 8AM to 6PM. While travel is required, you’ll have control over your diary. The work is challenging but immensely rewarding, requiring resilience, empathy, and a dedication to making a real difference in people’s lives.
Key Responsibilities
- Providing direct support to road victims and their families in the North Yorkshire region, following Brake’s trauma-informed model of care.
- Managing a caseload of service users, ensuring their emotional, practical, and advocacy needs are met.
- Undertaking comprehensive needs assessments and creating individualised support plans
- Offering emotional and practical support—this can include helping families access therapeutic resources, financial aid, or even facilitating keepsakes to honour the memory of their loved ones
- Liaising with professionals, including police officers, Family Liaison Officers, mental health services, coroners, GPs, and other support organisations.
- Advocating for victims within medical, legal, and social services to ensure their voices are heard.
- Providing support through multiple channels, including in-person, remote calls, video chats, and messaging, depending on service user preferences.
- Completing safeguarding assessments and escalating concerns to the Designated Safeguarding Lead when needed.
- Maintaining accurate case records in compliance with data protection policies.
- Engaging in external clinical supervision to manage personal resilience and well-being.
- Participating in team meetings, training, and professional development to ensure the highest standard of service delivery.
What We Offer
- £26,000 per year (initial one-year contract, with funding in place and potential to extend).
- Flexible working hours—working pattern can be shaped around your needs.
- Mostly remote work, with travel to service users’ homes or safe meeting places (mileage expenses reimbursed).
- Death in service benefit, to the value of 2 x salary
- 36 days annual leave, including bank holidays and compulsory end of year shutdown
- Employee assistance program, including counselling, legal and financial advice.
- External trauma consultant support to aid in caseworker resilience.
- Structured induction, training, and ongoing development including in trauma-informed support and risk management.
Who We’re Looking For
Essential Requirements:
- A full, clean UK driving licence and access to your own vehicle.
- Resident in the North Yorkshire area.
- Experience in frontline support services, preferably involving sudden bereavement or heightened vulnerabilities.
- Experience supporting 16-18 year olds.
- Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
- Competency in I.T skills to work remotely.
Desirable Experience:
· Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Personal Qualities:
- Self-motivated and resilient—able to navigate emotionally challenging situations.
- Empathetic and compassionate, with a commitment to helping others.
- Adaptable and creative, able to tailor support methods to individual needs.
- Strong communication and interpersonal skills, able to collaborate with professionals and service users alike.
Equality, Diversity & Inclusion
Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you
We want to get to know you and we welcome cover letters in alternative formats, for example you could send a short video cover letter instead of a traditional written one.
Registered Charity
51 - 100
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Brake
Brake is the UK’s leading road safety charity, dedicated to supporting people affected by road crashes and advocating for safer streets. Since 1995, we have been helping victims and their families to navigate the devastating impact of road collisions through the National Road Victim Service—providing immediate, compassionate, and tailored support for those who have been bereaved or seriously injured. Our mission goes beyond recovery; we campaign tirelessly for legislative and societal changes to prevent future tragedies and make roads safer for everyone.
Join us as a Caseworker – East Midlands Region - To apply for this role, you MUST be a resident in the East Midlands area.
This year, Brake celebrates 30 years of life-changing work, and we’re looking for a committed and compassionate Caseworker to help us continue making an impact. If you are based in the East Midlands region and want to help people at their most vulnerable moments, this could be the role for you.
Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide direct, trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
This role is flexible, allowing you to structure your own working pattern within weekdays from 8AM to 6PM. While travel is required, you’ll have control over your diary. The work is challenging but immensely rewarding, requiring resilience, empathy, and a dedication to making a real difference in people’s lives.
Key Responsibilities
- Providing direct support to road victims and their families in the East Midlands region, following Brake’s trauma-informed model of care.
- Managing a caseload of service users, ensuring their emotional, practical, and advocacy needs are met.
- Undertaking comprehensive needs assessments and creating individualised support plans
- Offering emotional and practical support—this can include helping families access therapeutic resources, financial aid, or even facilitating keepsakes to honour the memory of their loved ones
- Liaising with professionals, including police officers, Family Liaison Officers, mental health services, coroners, GPs, and other support organisations.
- Advocating for victims within medical, legal, and social services to ensure their voices are heard.
- Providing support through multiple channels, including in-person, remote calls, video chats, and messaging, depending on service user preferences.
- Completing safeguarding assessments and escalating concerns to the Designated Safeguarding Lead when needed.
- Maintaining accurate case records in compliance with data protection policies.
- Engaging in external clinical supervision to manage personal resilience and well-being.
- Participating in team meetings, training, and professional development to ensure the highest standard of service delivery.
What We Offer
- £20,800 per year (fixed term contract, maternity cover until August 2026).
- Flexible working hours—working pattern can be shaped around your needs.
- Mostly remote work, with travel to service users’ homes or safe meeting places (mileage expenses reimbursed).
- Death in service benefit, to the value of 2 x salary.
- 36 days annual leave, including bank holidays and compulsory end of year shutdown (pro rata for part time working patterns).
- Employee assistance program, including counselling, legal and financial advice.
- External trauma consultant support to aid in caseworker resilience.
- Structured induction, training, and ongoing development including in trauma-informed support and risk management.
Who We’re Looking For
Essential Requirements:
- A full, clean UK driving licence and access to your own vehicle.
- Resident in the East Midlands area.
- Experience in frontline support services, preferably involving sudden bereavement or heightened vulnerabilities.
- Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
- Competency in I.T skills to work remotely.
Desirable Experience:
· Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Personal Qualities:
- Self-motivated and resilient—able to navigate emotionally challenging situations.
- Empathetic and compassionate, with a commitment to helping others.
- Adaptable and creative, able to tailor support methods to individual needs.
- Strong communication and interpersonal skills, able to collaborate with professionals and service users alike.
Equality, Diversity & Inclusion
Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
We want to get to know you and we welcome cover letters in alternative formats, for example you could send a short video cover letter instead of a traditional written one.
Registered Charity
51 - 100
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to support people with mental health issues?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Peer Support Worker
Reference: 290
Responsible to: Peer Support Team Lead
Working hours: 30 hours per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Rate of pay: £25,233 pro rata (£20,186)
Based: North or East Herts
We are pleased to be able to offer an opportunity for another Peer Support Worker to join our thriving team.
About the Peer Support Services
Our Peer Support Service started 13 years ago, with 2 Wellbeing Centres offering this new service. Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire
Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website). These values form the ethos we work towards within our peer support team. These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation.
About the Role
Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.
The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.
To meet client needs, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.
Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is 9th July (by 12 noon).
Interview date: Held on a rolling basis.
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Thank you!
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
As a Project Officer you will be involved in a range of project work working as part of our wider team and supporting a range of colleagues and project tasks, as well as coordinating activities across the team. You will provide project management support to Managers and staff, ensuring that all project documentation such as project plans, highlight reports, lessons learned reports, risks and issues logs are maintained to a high standard. The post holder will be responsible for their own workload, including having responsibility for preparing meeting agendas and papers, managing the teams calendars and email account.The successful candidate will have excellent communication skills, both written and verbal. You will collaborate with clinical and operational teams to diagnose the root causes of issues, design and test solutions, and enact sustainable changes. Projects range from estates programmes to clinical pathway redesign, to digital innovation schemes or supporting individuals to deliver a QI improvement.
We’re looking for colleagues who are organised, proactive, positive and flexible. Most importantly, we are looking for people who are passionate about improving outcomes and delivering changes that make a real difference for our children, families, communities and services.
The job is based on site in one of our hospices 3 days a week and flexibly either at the hospice or at home for the other 2 days a week.
Key Responsibilities:
Administrative Support: Provide comprehensive administrative support to the project management team, including scheduling meetings, preparing agendas, and maintaining project documentation
Tracking Progress: Monitor project progress and update project timelines. Report any deviations from the plan to the Project Manager
Database Functionality: Implementing the improvements required to the Caredatabase forms and systems across different teams in the care directorate
Coordination: Coordinate project activities, ensuring that all team members are aligned with project goals and deadlines. Facilitate communication between stakeholders and team members
Documentation: Maintain accurate and up-to-date project documentation, including project plans, status reports, and meeting minutes
Budget Management: Assist in tracking project budgets and expenditures, ensuring that financial resources are used efficiently
Stakeholder Communication: Serve as a point of contact for stakeholders, addressing inquiries and providing updates on project status
Risk Management: Identify potential risks and issues within the project and assist in developing mitigation strategies
Quality Assurance: Ensure that project deliverables meet quality standards and are delivered on time.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions.
- Stakeholder pension scheme
- Employee contribution 3.5%
- Shooting Star Children’s Hospices contribution 4.5%
- Additional contributions – we will pay 1% above the contribution up to a limit of 7%
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Eye care
- Cycle to work scheme
- Mental Health First Aiders
- Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS Check.
Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Thank you!
City Year UK - Chief Executive vacancy
We’re looking for a visionary new leader to take City Year UK into its next chapter. As our current CEO prepares to move on after seven incredible years of leadership, this is a thrilling moment — an opportunity to shape the future of a movement that’s changing lives. With strong foundations in place, we’re ready to grow our impact, invigorate and expand the delivery of our programmes, and raise our voice even louder in support of children and young people across the UK, as a flagship programme for the UK Year of Service.
We challenge 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK
Position: Chief Executive
Location: Hybrid (London, Birmingham or Manchester, with travel to an office typically twice a week)
Hours: Full-time
Salary: £85,000 - £100,000 per annum
Duration: Permanent
Closing Date: 10 am on Monday, 14 July 2025
The Role
As Chief Executive, you will be the driving force behind our next chapter of growth, innovation, and impact. Working closely with the Board of Trustees and a dedicated Senior Leadership Team, you will establish strategic direction, expand our reach, and ensure long-term financial stability. You’ll be a champion for innovation, a builder of innovative partnerships, and a compelling advocate for the power and potential of a UK Year of Service.
This is a rare and exciting opportunity to lead a mission-driven, values-led organisation at a moment of genuine momentum — a chance to elevate youth voice and leadership and be an integral part of the change that our young people are creating every day.
About You
We are looking for an inspiring leader who is passionate about unlocking the potential of young people, championing educational equality, and driving lasting change. You’ll bring a strong track record of strategic leadership and fundraising in the charity sector, along with the vision and energy to lead City Year UK into an ambitious new chapter. Skilled at building powerful partnerships, navigating complex stakeholder environments, and championing an inclusive, purpose-driven culture, you’ll also be a dynamic fundraiser, ready to support the growth and diversification of our income so we can expand our impact even further.
We offer a competitive package that reflects the significance of this role and values the unique skills and experience you will bring to lead our organisation into its next chapter.
If you want to make a real difference and believe that young people can change the world, we want to hear from you!
To apply for this role, please provide the following documents:
- An up-to-date CV
- A supporting statement answering the following questions, max 250 words per question:
1) Why is City Year UK’s mission important to you, and how would your skills and experience help us achieve it?
2) City Year’s work is dependent on partnership funding from schools, corporate supporters and philanthropy. What track record do you have of leading organisations and developing partnerships with similar requirements?
Employee Benefits
As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offers a range of benefits for staff, including:
- Annual leave: 25 days per annum, rising to 28 days, plus 3 Christmas Grace days
- A matched pension scheme with 4% standard employer contributions and matched up to 5%.
- An organisational culture that values its employees and places particular emphasis on fairness and transparency.
- Sector-leading training, with qualifications up to master's degree level funded under the apprenticeship levy. Day 1 flexible/home/part-time working options 2 Volunteering days per year - pursue a project you’re passionate about 2 Wellbeing days per year
- A comprehensive wellbeing service designed to support the overall wellness of employees Interest-free travel season ticket loans
- Interest-free bike loans under the “Cycle to Work Scheme”
- Interest-free loans to assist employees with welfare or financial hardship
- Enhanced sick pay for up to 6 weeks
- Free eye tests and £20 off glasses with Specsavers
Other areas of experience may include CEO, COO, CFO, Chief Exec, Chief Executive, Managing Director, Director, Head of, Deputy CEO, Deputy Chief Exec, Deputy Chief Executive.
Please note NFP People are advertising this role on behalf of our client.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
People Operations Advisor
Hybrid working
Office work based in London, Putney SW15
Salary: Up to £ 40,000 per annum depending on experience
Permanent Contract
37,5 hours a week
We currently have an exciting opportunity for a People Advisor ideally from a charity non for profit background to join our People Operations team working closely with service managers to contribute and help create an inspiring place to work through effective HR solutions, best practise and interventions. To provide a high performing service and oversee the employee life cycle of our people throughout their journey at St Christopher’s.
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people and we are proud of our history for providing fostering, children's homes and a range of innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal opportunity employer and keen to develop an inclusive workforce were people feel they belong. We hope to attract application from under- represented groups including people from different cultures, nationalities, socio economic backgrounds, ages, disabilities, religion, faith, sex, orientation, child care responsibilities and with gender diverse identities.
Key aspects of the job will be:
· Deal with any performance, conduct, grievance issues, redeployment, redundancies or appeals in a legally compliant and professional way.
· Lead responsibility for keeping people related records up to date, complete and accurate.
· Working closely with managers to ensure effective performance conversations are documented at probation, promotion, flexible working and the appraisal process.
· Preparing input data for outsourced payroll regarding salary variations, changes, sickness and rota schedules by agreed monthly deadline.
· To co-ordinate annual salary review process, evaluate jobs and benchmark salaries, wherever appropriate.
· Co-ordination and monitoring of bi-annual employee survey.
· Working with the Communication Manager supporting effective staff engagement
The ideal candidate:
· Sound HR generalist with a predominate lead on employee relation cases.
- ER Advisory experience, a good working knowledge of theory, legislation, and best practice.
· Hold a L5 CIPD qualification or qualified by substantial experience in a role within an organisation of a similar size.
· Full employee relations experience including complex disciplinary, grievance and employment tribunals administration.
· Experience in three or more of the following: pay and benefits, absence management, restructures, TUPE and/or HR policy development.
· Can quickly establish credibility and respect and build strong working relationships with a diverse group of people.
- Excellent organisational skills and ability to manage multiple HR related activities.
- Excellent computer literacy and sound knowledge of HR databases.
- Excellent drafting skills, attention to detail with clear concise use of written English.
- Strong phone, email and in person communication skills.
The role will appeal to a creative self- starter with positive high energy levels, enthusiasm and a real can do attitude, looking for greater autonomy and a sense of ownership. If you’re ready for the challenge and think you have the skills to drive St Christopher’s forward we would love to hear from you.
In return we offer:
· Up to £ 40,000 per annum depending on experience.
· A friendly working environment, a fun, open and honest culture.
· 25 days holiday rising to 27 days after 3 years’ service with the opportunity to buy extra leave, plus Bank Holidays, pro-rata.
· Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
· BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
· Interest-free season ticket loan, cycle to work scheme.
· Discount shopping scheme at hundreds of retailers across the UK.
· Discretionary Funded Training Programs.
· Employee Awards based on performance and length of service.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website.
Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.
All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
For more information or assistance during the application process, please visit our website.
Closing Date: We will be assessing candidates and arranging interviews as applications come in so please apply as soon as possible.
Registered Charity
101 - 500
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man
The client requests no contact from agencies or media sales.
Thank you!
Do you have proven experience in PR or as a journalist, a passion for social justice, and an excellent track record of managing complex projects with multiple stakeholders? Then join Shelter as a Senior Media Officer and you could soon be playing a vital role in our fight to end the housing emergency.
About the role
The Senior Media Officer is an important role in the media team. You will have responsibility for the development and implementation of a whole range of proactive media campaigns in support of our organisational strategy, and you’ll actively contribute to the successful running of our busy reactive press office. You will also deputise for the Media Manager as necessary.
Role specifics
If you care about storytelling, are a great team player, and want to end the housing emergency, this is the job for you.
As a Senior Media Officer, you will play a key part in the day to day running of a busy press office, and an active role in developing media campaigns and materials that meet the strategic needs of the whole organisation. Whether you are promoting our fantastic frontline services, collaborating with partners and income generating teams as part of our Winter Appeal, or leading the media strand of a political campaign, you will work in a truly integrated way with colleagues from across Shelter. Your enthusiasm, expertise, and collaborative approach to work will help to upskill other teams at Shelter to better understand and utilise the media to meet our shared goals.
Creative and results driven, you will have extensive knowledge of media tactics and techniques (traditional, digital, video, photography, podcasts etc), and your communication skills will be second to none. You will be able to translate complex research and policy into pithy soundbites and key messages suitable for public audiences. Given the news agenda rarely waits for anyone, you will be used to thinking on your feet and working under pressure to meet tight deadlines.
You will be good at managing your own time and projects, but you will also have what it takes to support, enable and motivate others in the media team and across the organisation. A keen eye for risks and opportunities, and a strong attention to detail will help to ensure you and your colleagues deliver to a high standard. Finally, while prior knowledge of housing and homelessness is not a requirement, you will have a passion for social justice. There is a huge amount we need to achieve together, and you will thrive on this challenge.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The media team comprises of Head of Media, two Media Managers, three Senior Media Officers, two Media Officers, and an Assistant Media Officer.
This is a unique opportunity to join a fast paced and high performing team with a heritage of ground-breaking campaigns. The media team are a key part of the Communications, Policy and Campaigns division, but we serve the media needs of the whole organisation. Collaboration and relationship building skills are the name of the game, as we work closely with a broad range of internal stakeholders, as well as our external partners, to generate influential coverage across Shelter’s campaigns, fundraising, community and services outputs.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
HR Officer
Are you an enthusiastic HR professional looking to make a real difference in a values-led organisation championing women’s housing in London?
Position: HR Officer
Location: Hammersmith, West London / Hybrid (Tuesdays in the office, plus one additional day)
Hours: Full time, 35 hours per week (Monday to Friday, Activity-Based Working)
Contract: Permanent
Salary: £30,939 per annum
Closing date: Sunday 6th July (midnight)
Interviews/assessments: Thursday 17th July, in Hammersmith
About the Role:
This is an exciting opportunity to join the organisation at a time of growth and development. As HR Officer, you’ll play a key role in the day-to-day delivery of HR operations, supporting the organisation's people and culture goals.
Working closely with the Head of HR and Corporate Services, you’ll provide expert, proactive support across the employee lifecycle—from recruitment to training and performance—to help create a high-performing, inclusive workplace that supports - 1,000 residents across London.
Key Responsibilities Will Include:
- Coordinating and administering all stages of the employee lifecycle
- Managing HR systems and maintaining compliance with policies and GDPR
- Supporting recruitment administration and organising interviews
- Delivering HR inductions for new starters
- Coordinating training programmes and maintaining learning records
- Supporting payroll and responding to HR-related queries
- Producing HR data and reports to inform decision-making
- Contributing to strategic HR initiatives and continuous improvement
To Succeed in This Role, You’ll Need:
- Strong administrative and organisational skills with excellent attention to detail
- Experience working in HR operations, ideally in a values-driven or non-profit organisation
- Knowledge of UK employment law and HR good practice
- Solid IT skills, including HRIS and Microsoft Office
- Excellent interpersonal skills and the ability to communicate clearly and sensitively
- A proactive, self-starting attitude with a commitment to inclusion and high performance
Desirable but not essential:
- CIPD qualification (or working towards)
About the Organisation:
The organisation was founded in 1920 to meet the housing needs of single women, a mission that’s as urgent today as it was then. With a portfolio of just under 1,000 homes and new developments underway, the organisation is committed to providing safe, secure and affordable housing for single women across London.
Their values - Putting residents first, being Open, Nurturing relationships, and promoting Equality, Empowerment and Respect, are at the heart of everything they do.
Other roles you may have experience of could include: HR Assistant, People Officer, Recruitment and Onboarding Coordinator, Human Resources Administrator, People & Culture Officer, HR Generalist, or Employee Experience Coordinator.
Thank you!
Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.
We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.
To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).
We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.
Our Data Operations Managers sit within Product and Systems Management team.
Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.
This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.
This role is responsible for:
- Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
- Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
- Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
- Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
- Maintenance of legacy systems and processes where necessary
For this role we’re looking for:
- SQL (SSIS, SSRS) knowledge
- Knowledge of Dynamics CRM 365 and associated technology
- Working knowledge of KingswaySoft
- Knowledge of deduplication techniques
- Proven data management skills and experience
Closing date for applications: 9:00am on Monday 14 July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
Contract type: Fixed Term Contract until 31.05.26
Hours: Full time (35 hours per week)
Salary: £31,228 per annum
The vision of our client is a lifelong community: people offering effective support for each other when life takes a turn for the worse. Their mission is to support all civil servants, past and present, throughout their lives, with whatever problems they may have. They listen without judgement and offer practical, financial and emotional support.
Their Help, Advice and Services Directorate offers financial assistance, money advice and guidance and wellbeing support and advice. As an Advice and Support Officer you will be responsible for:
• Providing advice and information about their Services
• Screening applications for urgency, checking eligibility, handling enquiries and phone calls
• Exploring the applicants’ circumstances to understand their needs and how they can help
• Collaborating with the Help, Advice and Services team members and other teams within their organisation
They are looking for an excellent communicator in writing, on the phone and digitally. You will be confident in handling difficult conversations. You will also have a basic knowledge of welfare benefits and be able to record data accurately and consistently.
They support hybrid working. In this role, you will need to commit to working from their Head Office. During the 3 month probation period, you will be based 3 days per week in the Head Office. If probation is successfully completed, you will have the option to work up to 3 days per week from home.
They offer excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave, interest free loans for season tickets and their cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 11.59pm on 29th June. Interviews will take place soon after closing.
Our client is committed to building and developing a workforce which reflects the diversity of the civil service community that they support. They seek to ensure all job applications are treated fairly, with respect and without bias and they encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
Strictly no agencies.
You may also have experience in the following: Advice and Support Officer, Support Advisor, Advice Worker, Welfare Support Officer, Client Services Officer, Caseworker, Service Advisor, Information and Advice Officer, Financial support officer, Charity Services etc
REF-221 990
Thank you!
Support Worker at Plus Services
Are you a positive, engaging and caring person that wants to make a real difference to the world?
Do you think the greatest gift you can give is to make other people’s lives better?
Do you believe that people living with Learning Disabilities and Autism should have happy fulfilling lives, with access to the Community and enjoy the same things the rest of us take for granted?
If you answered “Yes” to these 3 Questions then Plus has an amazing role for you!!!!!
Who are Plus Services?
Plus is one of the most respected Learning Disability and Autism Charities in London with a proud history stretching back more than 30 years. We have an amazing team that is dedicated to supporting people to live their best possible lives and we have literally changed people’s worlds with the support we have provided.
Our Client Group is quite varied and during the recruitment process you would be specifically recruited to work with those that your personality, skills and experience would fit best with. Some have really challenging behaviour, but unless you had the capability to best serve those people you would be assigned to a different group. So, there is no need to worry about being out of your depth.
We also provide industry leading training and on-going support, so rest assured you will be ready for anything the job throws at you. I cannot promise you it will be easy, but I can promise you it will be worth it. And when you go home you will know you have made a massive difference and the world is a slightly better place as a result of your efforts.
Who are you?
You are a caring, compassionate and capable individual? You could be either already working within Social Care or are thinking about joining the sector. We recognise everyone, regardless of their personal history, talents, abilities and unique personal qualities
What does matter is you must care and you must want to enhance the lives of the people who we support and rely on us.
You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks. You will need to be happy supporting people to learn new skills and become independent. And you will need to thrive on taking people out into the big wide world, expanding their horizons, bringing a smile to their faces and adding a spring in to their step.
To be considered for the role you will need to be able to:
• Do your share of weekend shifts, sleep-ins, waking nights and bank holidays.
• Be physically fit and able to move freely and physically and to support service users who may be physically dependent.
• Have a supportive attitude and want to help individuals to maximise their lives.
• You must be able to support people with Learning Disabilities who have different ways of expressing themselves
• Be eligible to work in the UK
In return we offer opportunities for professional development and real job satisfaction. We can help you to develop your professional skills and knowledge and progress toward recognised qualifications such as Diploma in Adult & Social Care levels 3/4/5.
Available positions:
Bank Support Worker (zero hours contact)
Location: Sutton
Salary: £13.85 per hour.
Holidays: Based on hours accrued
Our benefits package includes:
• Pension contribution scheme
• Fully funded Learning and Development
• Company employee assistance programme service
• Sleep in’s allowance
Thank you!
Business Development Officer (Fundraising / Grants)
Salary £37,266
South Wimbledon
Permanent
Hours/Shifts per week 37.5
Closing date: Monday 7th July 9am
Interview date: 14th July
Are you looking for a new career opportunity? If you are passionate about making a real difference through supporting vulnerable people, we would love to hear from you!
The role is based in our central office in South Wimbledon but works across services in Croydon, Lambeth and Kensington and Chelsea.
Our residents come with a range of support needs, such as those associated with mental health, care leaver status, probation, ex-offending, domestic violence, learning disabilities and asylum seeking.
You will join a lively, supportive, and friendly team to work together to provide fundraising and support to services to enable is us to build our profile and deliver more services to those in need.
Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves. Equality, diversity and inclusion are key objectives for us, and we reflect this in our recruitment practices, actively seeking applications from all parts of the community regardless of race, religion or belief, sex, sexual orientation, gender identity, age, or disability.
You will need to have the correct right to work in the UK in place, as Evolve does not have a sponsorship license.
Please ensure that your answers give a clear outline of how your application meets the criteria for this role using the included job description and person specification. You will need to be able to work shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm) - these also include mid shifts and weekends.
In return, we can offer you:
· Over 6 weeks holiday per annum (rising with service)
· Ability to buy or sell additional one week holiday per annum
· Employer paid DBS checks
· Occupational sick pay
· Employer contributory pension scheme
· 4 x Life Assurance · Medical Cash Back Plan
· Yulife Employee Assistance & Rewards Programme
· Cycle to work scheme
· Full training and induction programme
· Blue Light Card
About us
Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year. Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people’s strengths, aspirations and goals to help them break the cycle of homelessness. We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.
