Homelessness and housing advice manager jobs

Pathway Project is an inspiring Domestic Abuse Charity that makes a difference, it's a great place to work, we are a charity with big ambitions and huge energy and we need a Finance Manager who can match our energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are looking for a new Finance Manager to be responsible for the effective day-to-day financial management of the charity supporting the CEO with the Finance Strategy.

She will be driven, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102).

She will work closely with the CEO, SMT and Trustees and she will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation.

About the role:

As a Project Worker at our Stacey Street service in Islington, you’ll support adults who have experienced homelessness or rough sleeping to rebuild stability and move towards independent living. This is a hands-on role in a busy hostel environment where no two days are the same.

You’ll work directly with residents who may be navigating challenges linked to mental health, substance use, trauma or contact with the criminal justice system. Through strengths-based support planning and clear risk management, you’ll help individuals identify goals, overcome barriers and take practical steps forward. From supporting someone to engage with treatment, to sustaining a tenancy or accessing training and employment, your work will focus on realistic, sustainable progress.

Day to day, you’ll build trusted relationships whilst maintaining professional boundaries. You’ll collaborate with internal teams and external partners to coordinate the right support at the right time, ensuring residents are prepared for successful move-on. You’ll keep accurate records, respond calmly in challenging situations and contribute to a psychologically informed environment where people feel respected and motivated to change.

This role is about creating momentum. By helping residents move from crisis towards stability, you’ll play a key part in freeing up hostel spaces for others in urgent need and strengthening SHP’s mission to end homelessness for good. If you’re resilient, person-centred and motivated by seeing people take meaningful steps forward, this is your opportunity to make a tangible impact every day.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 29th March at midnight

Interview date:  Friday 10th April at our Stacey Street service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.

Salary: £57,347.50 
Location: Old Street, London (with flexibility to work from home)
Contract: Permanent
Hours: Full time, 35 hours per week
Closing date: Thursday the 9th of April at 11:30pm

Lead the growth and direction of Shelter’s New Corporate Partnerships, combining strategic oversight with hands-on pipeline development and team leadership.

This role offers the opportunity to shape partnerships, drive income, and play a key part in delivering our corporate fundraising ambitions, if this sounds like you read on apply for the role.

About the role

Working closely with the Head of Corporate Partnerships and the Lead for Account Management, you  will help shape the overall direction of the Corporate Partnerships team. This includes income and budget management, role modelling key behaviours, and deputising for the Head of Corporate Partnerships when required.

About you

The Lead - New Corporate Partnerships role will provide daily personnel support to the Senior Manager, Manager and Executive within their pillar assisting with pipeline development and problem solving. The Lead for NCP will manage and cultivate a pipeline of their own whilst also working with the Head of Corporate Partnerships in developing, monitoring and reporting on the Corporate New Partnerships strategy and cross-team decisions

The lead role will help to the drive the corporate teams strategic priorities finding innovative ways to maximise income from corporate prospects and partners. The role combines hands-on fundraising and prospect development, with team leadership around development of plans and budgets. 

The role will require you to deputise for the Head of Corporate Partnerships at times when demands across the teams require this including at external partner events and meetings.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave plus bank holidays, flexible working practices, a competitive pension scheme, salary sacrifice options and a sector-leading Life Leave policy, including up to five volunteering days per year. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

How to apply 

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement addressing the criteria outlined in the About you section of the job description. Responses should be no more than 350 words per criterion and should follow the STAR format. Please ensure you demonstrate how you address the following behaviours throughout your application:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision-making
• We create change aligned to our strategy

Any applications submitted without a supporting statement will not be considered. 

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. 

Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the team 

The Income Generation Directorate at Shelter comprises of the five departments, delivering a mature fundraising programme that has seen continuous year on year diversity and growth. The directorate generates over £48m gross income each year, of which a high percentage is unrestricted. 

Our Corporate Partnerships team is split into two areas - New Partnerships which generates income by securing new relationships with private sector businesses, and the Partnership Management team, where this role sits, is responsible for the growth of Shelter’s voluntary income by managing and developing existing corporate partnerships spanning a variety of sectors. And, as the division as a whole continues to grow and develop, it's a truly exciting time to join us. 

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

The Critical Time Intervention (CTI) Worker will provide person centred assistance during the transition from custody to community integration. By following the Critical Time Intervention model the CTI Worker will collaborate with a range of services to enable the individual to access them and use a range of appropriate interventions to assist the individual to become more independent and connected.

We are bold with a culture of continuous improvement and there will be opportunities to contribute to ensure we are providing the best possible service. This also combines with an equitable approach to ensure that any systemic barriers are challenged and that the voices, experiences and stories of people navigating this transition are heard. The impact of this work will continue to build on the evidence that the CTI service ends homelessness.

About you

• Being person centred to build relationships, use assessments and develop goals and actions that are based on what is important for the individual.
• Working within the principles of the Critical Time Intervention model and understanding the challenges faced in the transition from custody to community integration.
• Building and maintaining good working relationships within HM Prison & Probation Service and other organisations to assist with receiving referrals, signposting, making external referrals and advocacy.
• Promote engagement with co-production opportunities within the service as well as actively seeking feedback on service delivery and improvement from the people accessing the service.
• Using reflective practice, caseload management meetings and personal development opportunities to deliver a quality service and work within the values of Crisis.
• Being able to identify and manage safeguarding concerns utilising a range of communication methods.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly.
• And more! (Full list of benefits available on website).

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 22 April 2026 at 23:59

Interview process: Competency-based interview followed by a service user panel interview

Interview date and location: Wednesday 6 May 2026 in-person at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA14DQ

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Location: Islington (Outreach)/Hybrid

Salary: £32,319 per annum 

(Spot rate under Salary Band 2.3)

Hours: 37.5 hours per week 

Contract: FIxed Term Contract (Until 31st March 2027)

Closing Date: Wednesday 8th Aprll 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Specialist Multiple Disadvantage Advocate at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The WiSER Project (Women’s Safe Engagement and Recovery Project) began in April 2018 and works across 8 London Boroughs. The service provides an intensive outreach intervention and model of support for women experiencing VAWG and severe multiple disadvantage. The service aims to improve outcomes across the following key areas of women’s lives: access to support and services, health and safety, economic wellbeing, opportunities to enjoy and achieve.

About the Role

They changed my life and they put me in the right direction. Everything, absolutely everything. Housing, hospital, access, everything (WiSER Client). 

 The work is an assertive outreach caseworker role; an Advocate will be responsible for supporting 5 women in their assigned borough. You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and VAWG and a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken into care.

About You

· Demonstrable experience of working with people affected by VAWG

· Experience of risk assessment, risk management, and safety planning with victim/survivors including those at high risk

· Experience of working with people affected by severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution and offending behaviour

· Experience of multi-agency partnership working

· A sound working knowledge of the practical, emotional, social and economic issues facing women and children affected by domestic abuse

· Knowledge of housing, welfare and policy relating to domestic abuse

· Sound knowledge of safeguarding for adults and children

· Strong crisis management and problem-solving skills

· Ability to multi-task and display effective time management skills

· Ability to manage and monitor a small service user welfare budget

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Braintree & Uttlesford area

Our Vacancy

Outreach Support Worker – Empower People to Live Independently and Thrive

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across the Braintree and Uttlesford area of Essex. You’ll be helping people overcome challenges related to mental health, physical health, and employment—so a full UK driving licence and access to your own car is essential.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in a supportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive 

 A role where your support creates independence

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer

Closing Date: 15th April 2026

Interviews will be held in person at our Colchester Octagon office no later than March 13th 2026.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for an Advisor to provide quality advice, information and support to students using the Advice Service, including casework and accompanying students to meetings and hearings. This is an opportunity to work as part of our Advice and Wellbeing department, ensuring students feel supported, informed and striving for positive outcomes whenever possible.

The advisor will provide support by delivering high quality and accurate advice and information to students using the Advice Service. This will include housing, academic, and employment matters, through casework, support and acting as a ‘friend’ for students in UCL committees, panels, hearings or other meetings. The successful candidate will work effectively with Union and UCL teams, including academic and professional services staff in Casework and Student Support and Wellbeing Services. They will also contribute to the production of engaging and useful content to support students needs.

Do you have experience of giving advice or support in a student or other client facing environment? Do you have knowledge of relevant issues in Academic, Housing, Employment or Consumer Advice and Casework? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.

3 days a week (Mon-Weds or Weds-Fri)

Tendring, Essex

Outreach Support Worker – Empower People to Live Independently and Thrive

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for an Outreach Support Worker to join our team, supporting vulnerable individuals across the Tendring area of Essex. You’ll be helping people overcome challenges related to mental health, physical health, and employment—so a full UK driving licence and access to your own car is essential.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact.

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in a supportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

Closing date: 15th April 2026 at midnight.

Interviews will be held in person at our Colchester Octagon office no later than 24th April 2026.

PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.

Are you passionate about creating inclusive, user-centred digital experiences? Join Shelter as an Interaction Designer and help shape how people engage with our services, campaigns and support.

About the role

This role is part of the Content and Experience Design team and reports to the Senior Interaction Designer.  The role will work closely with product managers and product teams that are aligned with Shelter’s Strategic Priorities.

As an Interaction Designer, you will work out the best ways to enable users to engage and interact with Shelter. You will be responsible for creating inclusive, evidence-led and iterative design that meets user needs. To do this, you’ll need to think and design at scale, communicate design decisions clearly and collaborate effectively.

Role specifics

We’re looking for someone with experience designing inclusive and accessible digital products and services, who can test ideas, gather feedback and turn research insights into clear, actionable design decisions. You’ll have experience using and developing design components and patterns that meet user needs and accessibility standards, and in preparing well-documented design assets to support consistent implementation. You’ll be confident generating ideas and facilitating workshops or co-design activities, as well as creating wireframes and prototypes at the right level of detail using tools such as Miro and Figma. A collaborative approach is essential, with strong communication skills, the ability to act on feedback, and experience applying user-centred design principles within multi-disciplinary teams.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Design team plays a key role within Shelter by producing engaging user experiences for advice services, campaigns, fundraising and cross cutting journeys. We are user centred design leaders that collaborate across the organisation to develop digital solutions that meet user needs and organisational goals. Disciplines in the team include Service Design and Interaction Design. 

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Do you have a strong background in property management, including good landlord & tenant experience and an excellent understanding and knowledge of property law? Then join Shelter as an Estates Surveyor and you could soon be playing a vital role at the heart of our Property and Facilities team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our Property and Facilities team is responsible for ensuring Shelter’s estate is fit for purpose and fully compliant for its staff, volunteers and clients. We provide a full range of professional services, including acquisitions, disposals, rent and lease negotiations, rating, estates management, building surveying, strategic planning, budgeting, compliance, health & safety and facilities management. We also support all office and shop relocations, refurbishments and planned maintenance projects, while our portfolio comprises one freehold head office property in London, 24 leasehold offices and around 90 leasehold shops across England and Scotland.

About the role

You will be responsible for all property related matters across Scotland and England for our diverse portfolio. That will involve making regular site visits, with occasional overnight stays. As well as ensuring all lease events are managed and actioned and properties are safe, maintained and fully compliant, we’ll also rely on you to assist with the development and implementation of robust policies, processes and systems to help manage the estate in an efficient and cost-effective manner. In short, it’s an incredibly varied role that will see you make a real difference in how Shelter’s commercial estate is managed.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Role Specifics

You’ll need a degree level qualification in a surveying/property related discipline and full RICS membership. You’ll also need a good understanding of the planning process and building regulations approval system. The confidence to lead and manage multiple projects effectively and ensure they’re delivered on time and on budget, from inception to completion, is important too. Self-motivated, capable of working both unsupervised and as part of a team, and with a positive ‘can do’ attitude, providing solutions, giving sound property advice and negotiating effectively with a variety of key stakeholders comes naturally to you. What’s more, you have good computer literacy skills and are comfortable working with spreadsheets and data.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you an experienced Welfare Rights Adviser who is passionate about making a real difference to people’s lives? Citizens Advice Cheshire West is looking for a skilled and committed Welfare Rights Caseworker to join our dedicated team. In this role, you will provide specialist benefits advice and casework to clients across Cheshire West, helping people navigate complex welfare systems, maximise their income and access the support they are entitled to at some of the most challenging times in their lives.

This is an exciting opportunity to make a real difference in the local community by providing specialist welfare benefits advice and casework to clients across Cheshire West. You will support people to access the benefits they are entitled to, helping to maximise income and improve financial stability.

The role involves managing complex welfare benefits cases, preparing detailed written submissions, negotiating with third parties and, in exceptional circumstances, representing clients at tribunal.

This is a hybrid role with time spent working from home and from our offices in Winsford and Chester, alongside outreach work across the Cheshire West area. Due to the nature of the role, extensive travel is required and access to your own transport is essential.

Key Responsibilities

• Provide specialist advice and casework across the full range of welfare benefits.

• Prepare written submissions and supporting evidence for reviews, welfare benefits appeals and tribunals.

• Act on behalf of clients by negotiating with relevant organisations and drafting correspondence.

• Represent clients at tribunals where appropriate.

• Ensure clients receive the benefits they are entitled to, supporting income maximisation.

• Maintain accurate case records and statistical information using our case management systems.

• Work collaboratively with colleagues and external agencies to support clients.

• Contribute to research and campaigns work by highlighting issues affecting clients.
   

About You

We are looking for someone who:

• Has recent welfare rights casework experience within Citizens Advice or a similar third sector organisation.

• Has experience preparing high-quality written submissions for welfare benefit appeals and tribunals.

• Has excellent written communication and negotiation skills.

• Can manage a complex caseload in an organised and structured way.

• Understands the challenges faced by vulnerable clients.

• Is able to work flexibly to meet service needs.

Desirable:

• Experience of representing clients at tribunal.

Why Join Us?

This is a rewarding opportunity to use your welfare rights expertise to make a genuine difference to people facing financial hardship and complex benefit challenges. If you are committed to delivering high-quality advice and want to work as part of a supportive and values-driven team, we encourage you to apply and help us support communities across Cheshire West.

We Offer:

• Flexible and hybrid working wherever possible

• Enhanced holiday and sick pay entitlement

• A strong focus on staff health and wellbeing

• Access to an Employee Assistance Programme

• Health benefits package

Make a Real Difference Supporting People Experiencing Homelessness in Bristol

Are you looking for flexible work where you can help people rebuild their lives? Why not join our Casual Worker Bank in Bristol where you can choose shifts that suit your availability while providing vital cover to keep our services running and our clients supported.

Where you’ll work

You’ll work across St Mungo’s Bristol services, including the Adult and Women’s Pathways. Our services offer safe, inclusive accommodation and support for people with complex needs, including mental and physical health issues, substance use, and trauma. We work with a person centred approach to help people recover from the effects of homelessness and move towards independence.

What you’ll be doing

Day or night, your tasks may include:

• Supporting the team to manage the day to day running of the service.
• Provide practical and personal advice and person centred support to clients-including housing, health, finances.
• Be a supportive, listening ear for people when they need it.
• Maintain safety protocols, respond to emergencies, and conduct relevant building and welfare checks.
• Complete administrative tasks, incident reports and handover notes.

Example job descriptions can be downloaded for further information about the role.

What we offer you

As a casual worker, you choose when and where you work, in roles suited to your skills and experience. You’ll have:

• A supervising manager
• Access to training
• Enhanced bank holiday pay
• Accrued holiday pay
• Shifts available 7 days a week including bank holidays
• Hourly pay – Night rate £15.05 and Day rate £15.28

What we're looking for

You don’t need extensive experience - just a genuine, empathetic approach and commitment to supporting the aims and ambitions of our Bristol teams. We welcome people who are ready to get stuck in and can show:

• Some experience supporting vulnerable people through change.
• Strong communication skills and relationship‑building, able to deal with those who may be in a difficult personal or emotional situation.
• A flexible, solution‑focused approach with the resilience to adapt to new environments.
• An understanding of the challenges faced by people experiencing homelessness.
• Ability to manage challenging behaviour with empathy and assertiveness.
• Basic IT and admin skills.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

When you're ready to apply click the ‘Apply Now’ Button on our website to start your online application form.

To view the application questions please download the ‘person specification’ document attached.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 7 April 2026

Interview and assessments will take place in April and May 2026

We’re eager to learn about the real you! That’s why we kindly ask candidates to avoid using AI tools when completing their application forms. Your unique experiences, skills, and abilities are what make you stand out, and we value authentic, personal responses that accurately reflect your experiences, skills, knowledge and abilities which reflect your story and potential.

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have an exciting opportunity for a Homeless Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. 

Where: Tower Hamlets

Hours: Full time, 37.5hrs per week 

Full Time Salary Range:* £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours 

Contract Type: Fixed term until 31st December 2026

*Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

Street Outreach & Engagement – Identify and build relationships with rough sleepers and beggars across various locations and times, including those who are disengaged from services.
Assertive Outreach & Support – Work closely with entrenched rough sleepers, encouraging engagement with services and providing rapid assistance.
Substance Use & Healthcare Access – Connect individuals with drug and alcohol support, mental health services, and other healthcare provisions.
Case Management & Housing Support – Oversee service users’ treatment journeys, assist in hospital discharge planning, and collaborate with housing providers to secure appropriate accommodation.
Partnership & Multi-Agency Work – Act as the key link between CGL services, rough sleeping partners, hostels, shelters, the local council, and other support agencies to coordinate care and maximise opportunities for recovery.
Crisis & Emergency Response – Participate in monthly overnight street counts, unsociable-hour shifts, and emergency interventions during severe weather conditions.
Administration & Best Practice – Maintain accurate records, attend case conferences, and contribute to partner tasking meetings to ensure service users receive consistent and effective support.

About you:  

• Have a strong understanding of substance misuse issues and experience of working within a similar field 

• Be an excellent communicator, both verbal and written with good IT skills 

• Proactive and able to work on own initiative with excellent time management and prioritising skills 

• Have a good working knowledge of mental health interventions, services, and good practice 

• Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders 

• Ability to manage change successfully in a way that prioritises the needs of service users 

• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards 

• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 

• Contributory pension scheme 

• Several benefits incl. discounts for shopping, cinema, holidays, etc. 

• A friendly and supportive team 

• Training, career development & progression opportunities 

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.  

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. 

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

ILW / OLW /Fringe

Inner London Weighting (£4,133.14)

Interview Date

21/4/2026

Closing Date

13/4/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Your new company
This organisation is a large, mission-driven group that manages a substantial portfolio of homes and delivers services designed to help people live well. It operates across multiple regions through a multi-entity structure, supporting a wide range of business areas and development activity. Guided by strong social purpose, it takes a forward-thinking approach to compliance, financial governance, and long-term community impact.

Your new role
As the Senior Tax Manager, you will take the lead on all day-to-day tax matters across a variety of tax areas, primarily VAT (partial exemption) and SDLT. You will review VAT returns, support operational teams, provide detailed tax advice on new projects, manage relationships with HMRC, and ensure compliance with all relevant legislation. You'll also collaborate closely with colleagues in corporation tax, employment tax, payroll, and finance, while contributing to high quality reporting and internal guidance. The role is full-time, permanent, and based in a central London location.

What you'll need to succeed

• You will ideally have a CTA, CCAB, CIMA or equivalent professional qualification in tax or accounting.
• Significant tax experience, specifically VAT (partial exemption) and systems work.
• Experience in the property, real estate or housing sectors would be beneficial.
• Excellent communication skills, with a proven ability to prepare and deliver high-quality written and verbal reports to senior stakeholders.

What you'll get in return

• Salary c.£90,000
• Hybrid working: 2 days per week from London office
• Generous pension contributions and annual leave

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV detailing how you are a good match for this role.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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