Homelessness and housing advice manager jobs

The Wellbeing and Lifeskills worker will support residents experiencing mental health pressures, to access cultural sensitive services and develop resilience, coping skills and improve overall wellbeing.

Specific Duties:

• Develop person centred multi-agency support plans. Work to a recovery based aspirations led model.
• Collect baseline information about clients current mental health needs, and record and monitor progress as they engage with the service.
• Provide assertive support to ensure effective engagement to achieve personal goals and aspirations for wellness and enjoyment of life.
• Act as a point of contact for other agencies working with the individual. Plan interventions flexibly to meet individual needs.
• Provide initial advocacy and support to access appropriate services and agencies
• Plan for reduced involvement as the service user gains sustained mental wellbeing and control. Plan for service exits, building in aftercare and rapid return if necessary.
• Support individuals to engage in meaningful activity and facilitate activities such as an LGBT group and healthy eating group. Develop other activities with guidance and input from service users.
• Regularly review barriers to progress, involving other agencies as necessary.
• Provide quarterly statistical information such as demographics and outcomes, for funders and internal use.
• Keep up to date on current treatment models, care philosophy and mental health legislation.
• Deal with general correspondence and enquiries relating to service users and the service. Keep up to date service user records.

About You

You will have experience of working with people experiencing mental ill health, experience of working with and managing risk therapeutically, experience of working in a partnership environment or with other agencies, experience of facilitating groups, setting group objectives and reviewing outcomes, and experience of using data bases to record client need, interventions and progress. You will be able to demonstrate a knowledge of the needs of young migrants and refugees or other chronically excluded groups. You will have knowledge of the range of services available to people with mental health needs or other complex needs. You excellent interpersonal skills and the ability to communicate clearly at all levels abd the ability to plan and organise own workload

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution. This is a fixed term contract for 6-9 months to cover maternity leave.

We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

Tenancy Support & Financial Wellbeing Project Worker  
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: 4.5-year fixed term (as this post is funded by the National Lottery)
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4 or at other locations within Cambridge 

About Us 

Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery -from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services.  National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. 

Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. 

Our specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street. 

About you and the Role 

As a member of Wintercomfort’s Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering Wintercomfort’s specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and foster financial inclusion.

Key Responsibilities 

• To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues. To work in a flexible manner within Wintercomfort and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls.   
• To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs. To take the lead on all housing related referrals for Service Users. To ensure all suitable Service Users are registered and supported on Homelink. 
• To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability – including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life. 
• To provide on-going long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on site support. To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence.
• To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation. Signposting and assisting with applications for funding to assist people moving into accommodation are supported with the appropriate items: floor coverings, white goods, basic furniture and home furnishings. 
• To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems. 
• To ensure that accurate records are kept, documenting the support services provided to Wintercomfort’s service users onto the Salesforce/Inform system. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team. 

One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people’s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.

If you choose to come and work with us, you will find that we offer: 

• Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. 
• A supported work environment – You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. 
• Training – We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. 

Closing date: Monday 11th May, 2026
Interviews will be taking place between the 19th – 22nd May 2026 

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. 

No agencies please. 

About the role:

At Single Homeless Project, we believe everyone deserves access to the care they need to live well - and that’s where you come in. We’re offering an exciting new opportunity to shape how health support is delivered within our innovative Camden Housing First service. As Health Lead, you won’t just be part of a team - you’ll be pioneering a vital, human-centred approach to health within homelessness services. It’s a chance to make a deep and lasting impact, not only on individual lives but on how we work with health systems across the borough. 

This is a role for someone who wants to grow a meaningful career while helping others to rebuild their lives. You'll work directly with people who are often overlooked by traditional systems, taking the time to build trust, understand their needs and walk alongside them on their journey to better health. From completing health assessments and designing personal health support plans, to leading multidisciplinary meetings and opening doors to essential services - you'll be the link between individuals and the support they deserve. Your insight will also help us map local services, influence partnerships and drive forward more inclusive healthcare approaches. 

You’ll be part of a psychologically informed environment, where trauma-informed care and understanding complex needs are part of everyday practice. At SHP, we’re committed to developing our people - this role offers a strong foundation for a career with real purpose, backed by expert training, team support and opportunities to grow with us. 

About you:

• You bring knowledge (or a real willingness to learn) about common health issues and the barriers to care faced by people experiencing homelessness
• You know how to build trust and connect with clients who may feel wary of services, finding ways to engage that genuinely work for them
• You understand local health systems and services, and can navigate them confidently to open up the right support for clients
• You bring experience or awareness of working with survivors of domestic abuse, with a sensitive, informed and person-centred approach
• You’re confident working independently and as part of a team, with strong skills in support planning, safeguarding, record keeping, data and reporting, and advocating for clients facing multiple disadvantage

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Applications will be reviewed and suitable candidates invited to interview as they are received. We reserve the right to close the advert as soon as a suitable candidate is identified, therefore please submit your application as soon as possible to be considered. 

Please note first stage interviews will be held online via Microsoft Teams, suitable candidates will be invited to a second stage interview in Kings Cross.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

About the role:

165 King’s Cross Road is at the frontline of Camden’s response to rough sleeping. As a 16-bed short stay service, it’s more than accommodation – it’s a critical turning point. As a Resettlement Worker, you will make sure that time spent here leads somewhere meaningful.

You’ll work with people who are navigating multiple disadvantage – including mental and physical health challenges, substance use, and contact with the criminal justice system. Your role is to turn crisis into momentum. Through high-quality assessments, personalised move-on planning and creative problem-solving, you’ll support clients to secure safe, appropriate accommodation and take their next steps towards independence.

Resettlement is not just about finding a room. It’s about widening options, challenging barriers and advocating for people who may struggle to access housing on their own. You’ll build strong relationships with housing providers, the private rented sector and pathway services, navigating local connection rules and housing systems with confidence and persistence.

Your impact will be tangible. Every sustainable move-on frees up a bed for someone in crisis. Every successful tenancy reduces the risk of a return to rough sleeping. This is a role for someone who is organised, proactive and driven by outcomes - someone who believes that short stay should truly mean short stay.

If you’re ready to be part of decisive, coordinated action to end rough sleeping in Camden, we’d love to hear from you.

About you:

• You have experience supporting people facing homelessness and multiple disadvantage, with a strong understanding of the Recovery Model and strengths-based practice.
• You understand housing pathways and/or the private rented sector and can confidently navigate move-on options.
• You are skilled at completing high-quality risk and needs assessments and translating them into clear, SMART resettlement plans.
• You build strong partnerships with statutory and non-statutory services, advocating effectively on behalf of clients.
• You’re organised, confident with recording systems and numeracy tasks (e.g. budgeting, rent accounts, benefit calculations), and able to balance competing priorities in a fast-paced service.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Edinburgh Dalry shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: £27,212.50 per annum

Location: Preston Furniture Shelter Shop

Contract: Permanent

Hours: Full time, 35 hours per week

Closing date: Sunday the 10th of May at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Preston Furniture shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the role:

As a Project Worker – Complex Needs, you’ll be at the heart of Single Homeless Project's (SHP) mission to end homelessness in London, working within our short-stay accommodation services that offer safety, stability, and a fresh start for people rebuilding their lives. Each day you’ll work alongside clients who have experienced homelessness and are navigating challenges such as substance use, mental health issues, trauma and physical health concerns. Through trust, persistence and creativity, you’ll help them access and sustain safe accommodation, reconnect with essential services, and take meaningful steps towards lasting independence.

You’ll build strong, consistent relationships that inspire confidence and hope, supporting clients to access healthcare, develop life skills, explore work and training opportunities, and strengthen their sense of belonging in the community. By approaching every interaction with empathy and purpose, you’ll play a key role in creating the conditions for lasting change – helping people not just to move off the streets, but to move forward in life.

At SHP, we don’t just offer jobs – we build careers with purpose. You’ll be part of an organisation that values development and growth, providing opportunities to expand your skills, influence practice, and progress within a sector-leading charity. Your work will help shape better futures for our clients and contribute to SHP’s ongoing journey to challenge inequality and deliver lasting impact for Londoners.

Rota: Monday to Friday: Early shifts (08:00 to 16:00) and Late (14:00 to 22:00) shifts. We consider bespoke and flexible working options, where this can be accommodated within service needs.

About you:

• Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs. 
• A non-judgemental approach to working with people facing multi-disadvantages and the skill to promote a strengths-based approach to case work and person-centred engagement.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives.
• Strong time management skills, ability to manage a caseload of clients, work on own initiative, manage competing priorities and maintain high standards.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 3rd May at midnight

Interview Date: Tuesday 18th and Wednesday 19th May online via Microsoft Teams

Please note, there will be a second stage interview for suitable candidates in our service in Barnet. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Team Leader - Housing

Location: Newcastle

Salary: Grade 5 - £38,724 per annum

Hours: Full time – 35 per week

Contract: Permanent

Closing date: Monday 4th May 2026 at 11.30 pm

Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be making a real difference to people affected by the housing emergency.

 About the role 

Your role will be essential to the day-to-day management of the Hub and in particular, the delivery of front-line services, contracts and projects. We will rely on you to lead and support the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within the local community. You will support the Hub’s Strategic Lead and management team to deliver our strategy locally, plan and supervise casework, monitor the effectiveness of our services as well as promoting them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About you

You will need experience of staff and service management, including casework support, risk management, supervision and safeguarding. A good understanding of housing law is essential, along with demonstrable experience of working in the advice and/or support sectors and working with external agencies. You must also be proficient in the use of a range of IT tools including case management systems and Microsoft applications.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Shelter North East has been based in Newcastle, covering advice across 12 Local Authorities, for over 25 years and is made up of teams delivering housing advice and support, administration, legal casework and DIY Skills. We also have colleagues covering Community Fundraising and Organising, Client Involvement and Business Development.  

One of our main focuses is systemic change, which we achieve through offering direct advice to clients, as well as training to partners and volunteers to build capacity across the housing sector. We aim to positively influence procedural and policy changes that will improve the experience and outcomes for all those with housing needs in the North East. 

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

If you would like to discuss the role please contact Tracy Guy, Strategic Lead for the North East by email - see ad

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:

•       Experience of day-to-day staff and service management, including casework support safeguarding and supervision

•       Experience and knowledge of the relevant area of housing provision required for the local context

•       Experience of working in a multi-disciplinary context with partners, community groups and other agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We’re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you.

About the role

The GROW trainee will be working with our specialist Drug and Alcohol Prevention and Recovery Service which supports people with current or previous substance misuse to maintain their home and live independently and with our Home at Last Team that supports people with current substance issues who are not in structured drug or alcohol treatment/have difficulties engaging with treatment, who are currently or at significant risk of rough sleeping to access temporary accommodation and resettle longer term.

This vacancy is an opportunity for you to gain experience working with a leading provider of homelessness and housing advice and support. You will be part of a thriving Hub of advice and support services in Sheffield, supporting vulnerable people. The traineeship is open to anyone who has previously experienced any form of substance misuse and can bring their insight of how substance misuse affects housing need.  The GROW trainee programme is an opportunity for us as an organisation to learn from your expertise. You will help us to develop our services in Sheffield and across Shelter at a national level, ensuring that they follow the principles of co-production and being trauma informed. You will use your experiences to bring knowledge and insight to influence this work.  You will also have the opportunity to be involved in other projects within the Hub.

You'll support local campaigns and strengthen connections between the lived experience involvement group and the Hub, making sure lived experiences are valued and included.

Role specifics

We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others.

You’ll also need a commitment to equality and a zero-tolerance approach to discrimination and exclusion.

Good communication skills and the ability to make people feel heard will also be essential.

Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided.

Above all, we need people with a real desire to develop personally and learn new skills.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Shelter Sheffield has been providing housing advice and support to the city’s residents for over 20 years, specialising in emergency homelessness work, intensive support to children and families, people experiencing domestic abuse, and people experiencing multiple disadvantage. We offer a range of help to people in the community – including high intensity support, legal representation, housing advice, practical DIY assistance, and employment, training, and welfare benefits advice.  This model, while focusing on housing and homelessness, ensures that we can help an individual or family to address a range of inter-connected issues that may be impacting on their ability to sustain accommodation and thrive within the community. These issues include physical and mental health conditions, drug and alcohol use, income and money management, and domestic abuse.

We deliver housing and homelessness awareness raising and targeted advice sessions in a range of community settings. We aim to build the understanding and capacity of communities to take action on housing issues for themselves. We work in partnership and collaboration with many organisations to address the broken housing system.

This role is ring-fenced for those with lived experience of multiple disadvantage.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Title: Investment Manager

Department: Investment

Reports to: Investment Director

Employment Type: Full-time, Permanent

Salary: £61,500 to £67,000 per annum, depending on experience

Location: Hybrid - London, EC1Y and homeworking

About Better Society Capital (BSC):

Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too. 

Since 2011, we have helped the UK's social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. 

BSC manages £634m of its own investments as well as acting as a portfolio manager for the Schroders BSC Social Impact Investment Trust managing its £83m portfolio. As BSC begins delivering its next five-year strategy, the organisation is embarking on a period of significant opportunity, growth and impact.

BSC has built a market leading impact investment approach. In 2025 BSC was placed on the BlueMark Global Practice Leaderboard after ranking in the top-quartile across all 8 dimensions of the Operating Principles for Impact Management.

The opportunity:

We’re recruiting an Investment Manager to identify, assess and manage impact investment opportunities. You will also work with other teams to help develop the social impact investment market in the UK, working with investors, social enterprises and government.

We invest in our people as seriously as we invest our portfolio. You’ll accelerate your growth through hands-on experience across multiple asset classes, tailored training programmes, direct exposure to our Investment Committee, and collaboration with sector-leading specialists.

If you’re passionate about using investment to help improve people’s lives, we want to hear from you.  

What you will do:

Support the development of new investment opportunities, including:

• Helping identify social issues or market needs where social impact investment can be an important part of the solution;

• Helping develop creative and innovative solutions to these identified social issues including building collaborative partnerships with diverse stakeholders including investors, charities and government.

Lead prospective investments through our investment process, including:

• Project and relationship management, including supporting pipeline development and tracking;

• Undertaking detailed investment analysis, including of the market, the prospective investee, and the financial, social impact and systems change cases;

• Supporting the structuring of prospective investments;

• Preparing and presenting investment recommendations to our Investment Committee;

• Helping negotiate legal documents and close transactions.

This role will start in either our social lending & ventures areas with the potential to rotate across asset classes over time.

Manage a number of our existing portfolio investments, including:

• Working with the fund managers to evaluate and manage their financial and social impact performance;

• Supporting and co-ordinating fund manager reporting to enable us to assess the contribution of the investments to our systems change, impact and financial goals across our portfolio and in the relevant asset classes;

• Supporting the design and undertake of analysis on impact and financial performance across portfolios of investments, including across asset classes and impact themes.

Systems change agent:

• Supporting the development and delivery of key strategic projects in BSC’s asset classes and strategic areas of focus, moving towards leadership of strands depending on experience and learning over time

• Managing relationships with and help the long-term business development of fund managers

• Supporting our engagement work with investors and with charities and social enterprises to deliver on our strategic goals

Team and approach

• Helping to build a world class social impact investment team and approach at Better Society Capital, including acting as a champion for part of our impact investing approach or being part of a working group to deliver a strategic priority.

• Contributing to organisation-wide initiatives that help us deliver our mission such as working groups to improve the way we work or how we engage with certain stakeholders.

What you will bring:

Qualifications & Experience

Essential:

• A passion and demonstrable commitment to improving lives in the UK

• Experience of undertaking and communicating detailed analysis of complex problems

• Experience developing solutions to complex problems

• Work experience that faces the financial, social or public sector

• Proven relationship building and influencing skills

Desirable:

• Work experience in social impact investing

• Proven project management skills

• Knowledge of housing or real estate, venture investment, social outcomes contracts or lending

Skills, Abilities and Attributes

• Structured thinker – able to deal with complexity and uncertainty

• Innovative, creative and strategic approach to problem solving

• Solves problems with multiple stakeholders in an open and empathetic way

• Collegial team player – flexible and willing to work with and contribute to a team

• Self-starter – able to work under own initiative and source new opportunities

• Relationship management – excellent interpersonal skills and able to build relationships at all levels

• A confident and effective communicator when writing and speaking

• Hunger for continued learning and development, including developing others

Embody Better Society Capital core values:

Ø  Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.

Ø  Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change

Ø  Openness - We listen, learn, experiment and collaborate.  And we are adaptive and flexible in responding to what we learn.

Ø  Rigorous - We take a rigorous approach in all we do.  We expect the highest standards and continually strive for excellence

Ø  Respectful - We are genuine in both our approach and aspiration.  We value each member of our team and our partners for what they bring.

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How to apply:

Closing Date:  11.59pm on Sunday 10th May 2026

Please apply via Applied which is designed to minimise unconscious bias in recruitment. We will review your CV and a short cover letter which should answer the following:

Think of one piece of professional work from the last 3 years that best demonstrates why you’d be a strong fit for this role at Better Society Capital. Please cover:

- Context: Where were you working and what was the goal?

- Your role: What were you personally responsible for?

- Two key decisions you made: What options did you consider, and why did you choose the path you did?

- Impact: What changed as a result? Please include any concrete outcomes (numbers, stakeholder feedback, decisions taken, etc.).

- Looking back: What, if anything, would you do differently now, and why?

Your CV will be anonymised and reviewed by the hiring panel to help minimise unconscious bias.

Interviews

Initial Screening calls: w/c 18 May 2026

Round 1 virtual interviews: w/c 01 June 2026

Round 2 in-person interviews: w/c 08 June 2026

As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.

If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.

You can find out more about our recruitment approach here

Other terms

Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.

Right to work: Unfortunately we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and for the duration of employment.

Equity, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).

We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch

HMC is seeking a confident and capable Community Manager to deliver our community-based 'Wednesday Service' for migrants and refugees. Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming space for appointments and activities, and has long been the heart and soul of HMC's service. 

The Community Manager role is responsible for the coordination and delivery of HMC's Wednesday Service, including the management of all volunteers involved in the delivery of the service and oversight of our popular Holistic Advocacy service, delivered by volunteers.

This is a new post which recognises the importance of our Wednesday Service and the focus and resources required to deliver it effectively, whilst also recognising and seeking to empower the vital role our volunteers play in sustaining and enriching our services.

Please review the full Job Description & Person Specification for details of the role.

Our Vacancy

Advice & Wellbeing Specialist - Make a real difference every day.

We’re looking for an Advice & Wellbeing Specialist to provide high-quality, holistic support to residents, helping them sustain tenancies and improve their wellbeing. This is a 12‑month secondment/fixed term contract covering North West London and is a community‑based role. You will need to feel confident and comfortable visiting residents in their homes, with one day per week based in an office.

Your typical day could start by working with residents in their homes and neighbourhoods to understand their immediate needs. Later, you might deliver advice and wellbeing support in a community wellbeing hub before engaging with external stakeholders to build a strong network of support for our residents.

As an Advice & Wellbeing Specialist, you’ll deliver proactive and trauma-informed support tailored to residents’ needs. You’ll work closely with them to understand wellbeing concerns and agree an action plan to enable them to sustain their tenancies and feel connected to their community. You’ll empower residents through positive engagement, helping them develop skills and resilience to lead independent and fulfilled lives.

Your key responsibilities

You’ll deliver personalised, trauma-informed advice and wellbeing support in the community, taking a holistic approach to tenancy, health, and social needs. You’ll manage safeguarding cases with care, build strong relationships with internal teams like Neighbourhood Managers, Financial Inclusion, and Repairs, and collaborate with external partners such as local authorities, mental health services, and advice agencies. Alongside this, you’ll support wellbeing hubs and community events, keep accurate records, manage cases effectively, and use CRM systems to track and report outcomes.

About you

• Experience delivering a range of advice and wellbeing advocacy in outreach, face-to-face settings.
• Extensive experience managing a large and varied caseload.
• Highly organised, able to prioritise effectively.
• Self-motivated, resilient, with a successful track record of engaging and supporting people in vulnerable and complex circumstances.
• Backgrounds may include: social services, family support, drug & alcohol services, Citizens Advice, homelessness charities.
• Awareness of the client group and ability to work empathetically.
• Confident using IT systems and collaborating with partners.
• Excellent written and verbal communication skills.
• Ability to travel across London (licence helpful but not essential).
• Qualifications in advice, wellbeing, or related fields (e.g., counselling, coaching, welfare rights).
• Committed to our values: Be kind, Do the right thing, Keep our promises, Get things done, Do what you say you’re going to do.

Why join us?

You’ll be part of a team that’s committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Closing date: 10 May 2026

Interviews/assessment will be held in person on the 26 May at our offices in Waterloo.  

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This role will require an Enhanced DBS check.
• Travel will mainly be across London using public or own transport.

If you’re a proactive, values-led professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we’d love to hear from you. You’ll need experience delivering advice and wellbeing support in outreach settings, managing complex caseloads, and working confidently with partners. Strong communication skills, resilience, and the ability to support vulnerable people are essential, along with a commitment to our values.

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for the Advice & Wellbeing Specialist role.

Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.

Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms & Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms & Conditions. Additionally, if you move to a Peabody role on a secondment basis, your Terms & Conditions will not change.

Are you committed to helping end homelessness and ensuring people with mental health conditions live life to the full? If you are creative, willing to be hands on and enjoy working with a wide range of tasks we want to hear from you.

Barons Court Project is seeking a Project Worker to join our friendly team at our Day Centre in Hammersmith and Fulham. This role is hands on but gives great variety. We split our work into three areas, Body, Mind and Spirit. Body - The practical services including showers, laundry, meals, clothing and more ensure we care for our guest's physical being. Mind - our one to one work including assisting guests with benefits forms, housing applications, CV Writing etc. Spirit - Activities around well-being including art, women's group, sports and physical activity, trips out and more. 

You will work with a team of staff and volunteers to deliver these services which are designed to ensure we care for the whole person. 

If you want to make a difference then this is the role for you, we want to hear from you.  

Location: Sheffield and covering one other location TBC

Salary: Grade 7 - £49,488 per annum

Closing date: Sunday 17th May 2026 at 11.30 pm

Full time - 35 hours per week 

Join Shelter as a Managing Housing Solicitor, in our mission to drive systemic change and fight for Justice.

If you are a dedicated Solicitor with specialist knowledge in housing and homelessness law, and a strong commitment to addressing the housing crisis we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Managing Solicitor to lead a team to defend the right to a safe and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.

About the role 

You will ensure you and your team will deliver high quality legal services and manage our Legal Aid Contract, with your main focus being on your own caseload and to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team, including but not limited to, independent file reviews (IFRs), time recording and good case management, as well as carrying your own caseload of housing litigation.

Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter’s strategy and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams.

About you

1. You will be an experienced housing solicitor, court advocate, carrying your own caseload as well as managing and supervising others.

2.  You will have a minimum of 4 years post qualification legal practice experience

3. You will have supervisor status and have substantial knowledge of housing and homelessness law.

4. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Dorset, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

Our teams are enthusiastic, driven and champions for fighting the housing injustice.  Our teams whilst generating an income also address the housing crisis.

Shelter Sheffield provide housing advice and support to people across the city, with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. A holistic approach is taken to help people deal with interrelated issues that can impact their ability to keep a home and work for systemic changes to prevent homelessness, supporting over 5000 people every year.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-4 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.