Homelessness and housing advice manager jobs

Do you have good knowledge of best practice in relation to rent management? Are you interested in financial empowerment?
This role has been created to support the successful implementation, embedding, and ongoing optimisation of our new Housing Management IT System. 
The post holder will ensure that income related processes—such as rent charging, arrears management, service charges, and financial workflows—are accurately embedded across all refuge services. This will include ongoing configuration and testing of the new system to ensure it meets our needs.

Alongside system implementation responsibilities, the post holder will lead on the effective management and reduction of rent arrears, including recovery of historic arrears. Operating within a performance driven framework, they will ensure income KPIs, compliance requirements, and data quality standards are consistently achieved.

A key purpose of the role is to promote financial inclusion, ensuring survivors understand their financial responsibilities, maximise income through benefits and entitlements, and build long term financial resilience.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing Date: 09:00am on 18 May 2026

Interview Date: 26 and 27 May 2026

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.

RISE is looking for an experienced feminist Housing Outreach and Sanctuary Scheme Caseworker (Maternity Cover) to work closely with our casework and housing team to work with domestic abuse survivors and their families with specific housing-related needs, providing support and guidance related to their housing needs and to their experiences of DVA.

About the role:
Together with your team you will build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing.

This is a fantastic opportunity to join a highly regarded women-led, women-centred and trauma informed charity with 30+-years track-record in violence against women and girls (VAWG) and LGBT+ Domestic Abuse.

The postholder will be confident with the use of Microsoft Office, able to remain professional when handling confidential material, be an excellent communicator and ideally, have experience of working in a busy office environment.

Key responsibilities:

• Hold a caseload of their own and co-work with a team working with domestic abuse survivors and their families with specific housing-related support needs, providing support and guidance related to their housing/homelessness needs and to their experiences of DVA.

• Build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing.

• She will implement and coordinate the Sanctuary Scheme within Brighton and Hove to provide security options to make their homes safe with an Outreach / Sanctuary case load.

We offer hybrid working with requirements to be onsite. We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution.

On appointment, you will be expected to complete a DBS disclosure and supply us with references.

This role is maternity cover, initially for 9 months, with possible extension.

This post is subject to a DBS check.

* This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

The successful candidate will join a highly regarded women-led, women-centred, and trauma-informed charity with almost 30-years track record in violence against women and girls (VAWG) and LGBT Domestic Abuse.

RISE is committed to ending racism and has signed up to the Ending Racism in VAWG commitments.

We are committed to actively holding anti-racist values and practices and nurturing the contributions from Black and minoritised women within the sector so that Black and minoritised leadership can grow.

RISE is a Disability Confident Employer.

Benefits that we can offer in return:

• 3% employer contribution pension.
• Generous holiday entitlement of 27 days’ annual leave rising to 29 after 5 years plus bank holidays.
• Employee-assistance programme.
• Focus on well-being and balancing flexible working alongside RISE’s priorities.
• Committed to training and learning opportunities for continuous development.
• Trauma focussed wellbeing support.
• Flexible working.

We really look forward to hearing from you.

Hours: 18.5 hours per week, Wednesday – Friday onsite

Contract: Fixed Term, 14 months

Salary:  £18,433 per annum (£31,617 FTE)

Location:North and East London

Reporting to:Enterprises & Training Manager

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empower people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham PBHA work with people who are homeless, have mental health needs, learning disabilities and multiple needs. Their work enables people to move on and lead independent lives.

They are committed to an asset-based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

As Community & Volunteer Engagement Coordinator you will be assisting Peter Bedford Housing Association with its current strategic aims of making a difference for Tenants and Participants and achieving more through ambitious partnerships.

Situated within the housing association’s Enterprises & Training Team, you will lead the delivery of a specific project seeking to tackle food poverty and long-term development needs such as wellbeing and social connection.

You will work alongside the Pantry Coordinator to lead on developing a wrap-around service to enable access to skills training, IAG, and volunteering opportunities for PBHA’s tenants and local communities.

In this role you will develop partnerships to help Peter Bedford Housing Association listen to community needs collaborating with groups supporting global majority individuals to co-produce activities with wellbeing and community connection at its core. A key target of this important project is to work collaboratively to ensure Peter Bedford Housing Association activities and services are increasingly accessible and relevant to any local person who wishes to join.

Key duties and responsibilities:

• Identify, build, and maintain relationships with organisations supporting disadvantaged adults to develop skills and build resilience.
• Work collaboratively with local partners to co-produce services which reflect community needs.
• Organise and deliver events, and workshops that develop community cohesion.
• Oversee the delivery of exciting new activities, groups and workshops for Peter Bedford Housing Association tenants and the local community.
• Recruit & Support 15 volunteers to support with delivery of services.
• Apply learning gained through collaboration to adapt and improve the organisation’s approach to engaging individuals from marginalised groups.
• Increase Peter Bedford Housing Association’s community presence to promote its activities & services across the community.
• Monitor and evaluate impact over the course of the 1-year project.
• Develop new relationships with organisations that can support the delivery of a wrap-around service including money advice, talking therapies, pro bono legal advice and learning & development.
• Manage a team of volunteers to support with the delivery of services such as digital inclusion, events and marketing & communications.

Person specification:

 Essential:

• At least 1 years’ experience working with services promoting learning & development, wellbeing and improving people’s outcomes.
• An understanding of community engagement, poverty reduction initiatives and improving outcomes.
• Experience of recruiting and managing volunteers.
• Experience of providing training and delivering engaging presentations in public.
• Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the Internet and to draft and send e-mails, marketing and communications for events.
• Experience of focusing on individuals’ strengths and of learning from mistakes.
• Experience of working in an outcomes focused way.
• A demonstrable commitment to promoting social inclusion through collaboration and innovation.
• Can positively contribute and take initiative, good negotiation skills
• Able to constructively challenge and lead positive change- including with assumed constraints and the abilities of people with ongoing mental health needs.
• Promotes positive risk taking and supporting people to find their own solutions to engrained challenges.
• Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity and are not judged.
• Organise work effectively by prioritising, planning and excellent time management.

Desirable:

• Holds a level 3 award in education and training, level 2/level 3 information, advice and guidance qualification or equivalent.
• Ability to make engaging presentations in public.
• Experience of forging working relationships with the voluntary and statutory sector.

Peter Bedford Housing Association offers in return:

• Pro rata 26 days annual leave plus Bank Holidays, rising to 30 days with service
• Company pension scheme with employer contributions up to 5%
• Eye care vouchers
• Cycle to work scheme
• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who supports an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

For more information about Peter Bedford Housing Association, please visit their website.

Interviews will be held during the week commencing 11th May 2026.

 Closing date: 11th May 2026

About us

At Providence Row, you’ll work directly with people facing real barriers – homelessness, low confidence, disrupted pathways – supporting them to build skills, access opportunities, and move forward.

We’re looking for a Progression Coach who can turn support into progress. This means going beyond conversations – maintaining momentum, driving outcomes, and knowing how to move people forward, even when progress isn’t straightforward.

Progression means movement into training, work experience, employment, or other agreed next steps that increase independence.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

What you’ll be doing

You’ll play a central role in a busy, high-impact service:

· Deliver high-quality 1:1 coaching and Information, Advice and Guidance (IAG), with a clear focus on outcomes

· Support clients to create strong CVs, complete applications and prepare for interviews

· Actively move clients into training, work experience and employment opportunities

· Deliver structured group sessions (employability, digital and life skills)

· Build and maintain effective relationships with employers, training providers and partners

· Manage a varied caseload, balancing engagement with progression and outcomes

· Maintain accurate records and demonstrate impact through clear, consistent data

This role requires pace, judgement and consistency. You’ll need to balance support with accountability and ensure that every interaction contributes to forward movement.

What we’re looking for

This role will suit someone who is:

· Experienced in supporting people facing multiple barriers to progression (e.g. homelessness, long-term unemployment, low confidence)

· Confident delivering both 1:1 coaching and structured group sessions

· Able to challenge constructively as well as support

· Focused on outcomes, not just activity

· Organised, resilient and able to manage competing demands

· Comfortable working in a fast-moving, frontline environment

You’ll need to be someone who can build trust quickly, hold clear boundaries, and consistently move people forward.

Experience in homelessness or a similar setting is desirable.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 24 May 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Job Role: Support Worker – Criminal Justice

Salary: £20,960 per year (full time equivalent £26,200)

Hours: 30 hours per week

Contract type: Permanent

Location: Taunton - with travel across Somerset

Additional information:

• Valid driver's license and access to a car for business purposes
• Participation in an out-of-hours on-call rota
• This role is based at our Taunton office, with regular travel required within a 30-mile radius across Somerset

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

As a Support Worker within our Criminal Justice Service, you’ll be a steady, positive presence for people leaving prison who’ve recently experienced homelessness. Many clients are navigating trauma, mental ill‑health, substance use, domestic abuse and ongoing involvement with the justice system.

You’ll be responsible for managing referrals, completing needs/risk assessments, and providing tailored support that empowers clients to maintain their accommodation and make positive life changes. You’ll work closely with key partners such as the National Probation Service, Police, and other support agencies to create effective, multi-agency support plans.

Day to day, you’ll help with benefit claims and budgeting, coach the skills for safe, stable tenancies and ensure accommodation meets high health & safety standards. You’ll also keep clear, timely records and contribute to reporting for partners and funders, playing a vital role in the wider success of the service.

Ready to make a real difference every day? Apply now.

What you’ll be doing:

• Build positive and effective working relationships and agreements with external agencies which will include working closely with criminal justice services
• Complete needs and risk assessments for clients leading to the delivery of support plans which meet individual client needs
• Give clients advice and information to provide an enabling service so that they can access appropriate services and accommodation
• Ensure all new clients moving into the service understand their rights, responsibilities and the conditions of their licence agreement

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for:

• A valid UK driving licence and access to own vehicle – business insurance will be required for roles involving travel for work
• Experience working with vulnerable adults and/or people with complex needs and challenging behaviours

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role.

If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Hampstead Heath shop on a three month, fixed term contract. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

 Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: £27,212.50 per annum

Location: Preston Furniture Shelter Shop

Contract: Permanent

Hours: Full time, 35 hours per week

Closing date: Sunday the 10th of May at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Preston Furniture shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Edinburgh Dalry shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Tenancy Support & Financial Wellbeing Project Worker  
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: 4.5-year fixed term (as this post is funded by the National Lottery)
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4 or at other locations within Cambridge 

About Us 

Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery -from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services.  National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. 

Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. 

Our specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street. 

About you and the Role 

As a member of Wintercomfort’s Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering Wintercomfort’s specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and foster financial inclusion.

Key Responsibilities 

• To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues. To work in a flexible manner within Wintercomfort and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls.   
• To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs. To take the lead on all housing related referrals for Service Users. To ensure all suitable Service Users are registered and supported on Homelink. 
• To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability – including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life. 
• To provide on-going long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on site support. To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence.
• To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation. Signposting and assisting with applications for funding to assist people moving into accommodation are supported with the appropriate items: floor coverings, white goods, basic furniture and home furnishings. 
• To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems. 
• To ensure that accurate records are kept, documenting the support services provided to Wintercomfort’s service users onto the Salesforce/Inform system. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team. 

One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people’s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.

If you choose to come and work with us, you will find that we offer: 

• Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. 
• A supported work environment – You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. 
• Training – We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. 

Closing date: Monday 11th May, 2026
Interviews will be taking place between the 19th – 22nd May 2026 

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. 

No agencies please. 

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our St John's Wood shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Description

Job Title - Welfare Rights & Tribunal Adviser

Salary- £29,000 per annum 

Hours37 hours per week (Full Time)

Location- Doncaster – office based, outreach locations, and tribunal attendance as required

Role Purpose

To provide specialist welfare rights advice, casework, and representation to clients, including preparation and attendance at welfare benefit tribunals. The postholder will support clients to maximise income, challenge incorrect benefit decisions, and access their full entitlements, in line with the aims, principles, and quality standards of the Citizens Advice service.

Key Responsibilities

Advice & Casework

• Provide specialist advice on welfare benefits including Universal Credit, PIP, ESA, DLA, and Housing Benefit.

• Prepare and submit mandatory reconsiderations and benefit appeals.

• Represent clients at First‑tier Social Security Tribunals where appropriate.

• Carry out detailed benefit checks and income maximisation.

• Act for clients where necessary by drafting appeal submissions, negotiating with the DWP and other agencies, and making referrals where appropriate.

• Empower clients to understand their rights and options and enable them to make informed decisions.

• Maintain accurate, timely, and comprehensive case records in line with Citizens Advice systems and procedures.

• Ensure all casework meets the Advice Quality Standard (AQS) and internal quality requirements.

Outreach & Partnership Working

• Deliver advice services at outreach venues across Doncaster as required.

• Build and maintain effective working relationships with partner agencies, statutory bodies, and community organisations to ensure joined‑up support for clients.

Research & Campaigns

• Contribute to the Citizens Advice research and campaigns agenda by recording evidence of client issues and emerging trends.

• Provide anonymised case studies and data to support local and national policy work.

Professional Development & Quality

• Keep up to date with welfare benefits legislation, case law, and procedural changes.

• Attend supervision, training, and team meetings as required.

• Work collaboratively with colleagues to share knowledge and support service delivery.

• Work to agreed targets and contribute to service monitoring and reporting.

Administration & Other Duties

• Use IT systems for case recording, monitoring outcomes, and producing reports.

• Maintain local information systems and resources.

• Carry out any other duties within the scope of the role to support the effective delivery and development of the service.

• Comply with Citizens Advice policies, including equality, diversity, confidentiality, safeguarding, and health and safety.

Person Specification

Essential Criteria

Experience

• Experience of providing welfare rights or social welfare advice.

• Experience of preparing benefit appeals and supporting clients through reconsideration or tribunal processes.

• Experience of managing a caseload and prioritising work to meet deadlines.

Skills & Knowledge

• Strong knowledge of the UK welfare benefits system, or the ability to develop specialist knowledge quickly.

• Excellent verbal communication skills, including advocacy and negotiation.

• Excellent written communication skills, particularly in drafting submissions, correspondence, and tribunal papers.

• Good numeracy skills to complete benefit calculations and financial checks.

• Ability to empower clients while maintaining professional boundaries.

• Ability to work both independently and as part of a team.

IT & Administration

• Confident use of IT systems for case recording, document production, and reporting.

• Ability to maintain accurate records in line with quality standards and procedures.

Values & Commitment

• Understanding of and commitment to the aims and principles of the Citizens Advice service.

• Commitment to equality, diversity, and inclusion.

Desirable Criteria

• Experience of representing clients at welfare benefits tribunals.

• Experience of working in the voluntary, advice, or community sector.

• Experience of working to targets or funder requirements.

• Knowledge of Advice Quality Standards or Specialist Quality Mark frameworks.

• Ability to travel across Doncaster (access to a vehicle desirable).

We’re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you.

About the role

The GROW trainee will be working with our specialist Drug and Alcohol Prevention and Recovery Service which supports people with current or previous substance misuse to maintain their home and live independently and with our Home at Last Team that supports people with current substance issues who are not in structured drug or alcohol treatment/have difficulties engaging with treatment, who are currently or at significant risk of rough sleeping to access temporary accommodation and resettle longer term.

This vacancy is an opportunity for you to gain experience working with a leading provider of homelessness and housing advice and support. You will be part of a thriving Hub of advice and support services in Sheffield, supporting vulnerable people. The traineeship is open to anyone who has previously experienced any form of substance misuse and can bring their insight of how substance misuse affects housing need.  The GROW trainee programme is an opportunity for us as an organisation to learn from your expertise. You will help us to develop our services in Sheffield and across Shelter at a national level, ensuring that they follow the principles of co-production and being trauma informed. You will use your experiences to bring knowledge and insight to influence this work.  You will also have the opportunity to be involved in other projects within the Hub.

You'll support local campaigns and strengthen connections between the lived experience involvement group and the Hub, making sure lived experiences are valued and included.

Role specifics

We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others.

You’ll also need a commitment to equality and a zero-tolerance approach to discrimination and exclusion.

Good communication skills and the ability to make people feel heard will also be essential.

Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided.

Above all, we need people with a real desire to develop personally and learn new skills.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Shelter Sheffield has been providing housing advice and support to the city’s residents for over 20 years, specialising in emergency homelessness work, intensive support to children and families, people experiencing domestic abuse, and people experiencing multiple disadvantage. We offer a range of help to people in the community – including high intensity support, legal representation, housing advice, practical DIY assistance, and employment, training, and welfare benefits advice.  This model, while focusing on housing and homelessness, ensures that we can help an individual or family to address a range of inter-connected issues that may be impacting on their ability to sustain accommodation and thrive within the community. These issues include physical and mental health conditions, drug and alcohol use, income and money management, and domestic abuse.

We deliver housing and homelessness awareness raising and targeted advice sessions in a range of community settings. We aim to build the understanding and capacity of communities to take action on housing issues for themselves. We work in partnership and collaboration with many organisations to address the broken housing system.

This role is ring-fenced for those with lived experience of multiple disadvantage.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Citizens Advice Waltham Forest is part of the London-wide Debt Free Advice (DFA) project, funded by the Money and Pensions Service. We are looking for an experienced Debt Advice Caseworker to join our team.

As a long-standing partner in the DFA programme, we have over a decade of experience delivering high-quality debt advice to local residents facing financial hardship. 

We are seeking a skilled and compassionate adviser with a proven track record of supporting clients with debt and financial difficulties. You will be confident in delivering tailored, practical solutions and working with clients in a sensitive, non-judgemental way. Experience of providing debt advice in a regulated environment and working to quality standards is essential.

This is a hybrid role, combining face to face work at outreach locations and home working. You will deliver advice across multiple channels, including face-to-face, telephone, video and email.

If we are unable to appoint a fully qualified candidate, we will consider applications for a trainee position. Please refer to the Trainee Debt Adviser job description for further details. We anticipate the trainee programme will take approximately 6 months to complete, depending on prior experience. Training, mentoring and supervision will be provided. If you would like to be considered for the trainee role, please indicate this in your application.