Homelessness and housing advice manager jobs

Salary: £60,332.00 per annum

Location: Flexible option to work remote or hybrid – please note regular travel to London and nationwide is required

Contract: Permanent

Hours: Full time, 35 hours per week

Closing date: Monday the 16th of February at 11:30pm

Please note that first stage interviews will be taking place week commencing the 23rd of February.

Do you have a strong track record of leading large scale face-to-face fundraising programmes and inspiring high-performing teams through change? Along with being commercially minded, data-led and passionate about delivering the best supporter experience?

If this sounds like you, Shelter is recruiting for a Head of Direct Dialogue to lead one of our most important supporter acquisition programmes and play a crucial role in growing long-term and sustainable income to fuel our fight for home.

About the role

As Head of Direct Dialogue, you will be responsible for setting the strategy and leading the delivery of Shelter’s cause-led and lottery face to face supporter acquisition programme, working with both in-house and agency-led channels. As a senior leader in the Individual Giving team, you will help shape the vision for supporter acquisition, champion direct dialogue expertise and bring the channel to wider supporter engagement and mobilisation plans.

You will work cross-collaboratively across Individual Giving and the wider organisation, you will help develop integrated strategies that optimise end-to-end supporter journeys, driving long-term value and sustainable income growth. You will create long-term acquisition strategies across cash, regular giving and lottery products, using data and insight to optimise performance, foster innovation and deliver high-quality and engaging supporter experiences.

You will provide visible, inclusive leadership to predominantly field-based teams, manage up to three direct reports and lead on complex projects. You will build strong relationships with internal and external stakeholders, working with face-to-face teams to support delivery, quality and strategic alignment.

About you

We’re looking at a confident, experienced and values-driven leader with proven expertise in direct dialogue fundraising.

You will bring extensive experience of leading large scale face-to-face acquisition programmes, either through in-house teams, external agencies or a combination of both. You will have strong operational leadership skills and be comfortable managing complex budgets, overseeing high-value agency contracts and using data and insight to drive performance, innovation and continuous improvement.

You will have a strong understanding of regulatory and compliance requirements including the Code of Fundraising Practice, Gambling Commission regulations, GDPR and safeguarding. Importantly you will also champion ethical, inclusive and anti-racist practice across all activity in the role. Furthermore, be a collaborative and emotionally intelligent leader who will excel at influencing and working across teams, building trusted relationships with senior stakeholders and leading teams through change with confidence.

Above all you will be motivated by Shelter’s mission and committed to delivering fundraising that puts supporters, values and impact at the forefront.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Individual Giving team which sits within Shelter’s Income Generation directorate. Individual Giving delivers a diverse and ambitious programme of work align to our organisational and directorate strategy, the team raises £26m of unrestricted income annually and is structured across these three core programmes:

• Supporter Retention and Development
• Supporter acquisition
• Direct Dialogue

Direct Dialogue is a vital driver of future income and supporter growth utilising a hybrid approach of in-house and agency led face to face recruitment. Ambitious targets, a new strategic plan and vision have recently been developed, setting a clear direction for future growth and impact.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the About You points in the ‘Person specification’ section of the job description of no more than 1500 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

• We create change and align behind our strategy
• We are open to risk and learning from our experiences
• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

The successful candidate willdeliver a high-quality service to young people aged 16–17 and their families across Hertfordshire, working alongside the Family Link Work and Mediation services to prevent family breakdown and reduce repeat homelessness. They will also support the wider team and work collaboratively with stakeholders to ensure the service achieves its key performance indicators (KPIs).

What will you be doing? 

Lead the hyh Hub, overseeing its day-to-day operations and ensuring the effective delivery of services. The Hub acts as a gateway for young people aged 16–17 to access hyh’s prevention services. In this role, you will build and maintain strong relationships with colleagues, partners, and commissioners, while supporting the recruitment, training, and professional development of Advice & Information and Admin Workers. You will also monitor outcomes and produce reports for the leadership team and funders to demonstrate impact and inform future service development.                             

What will the role involve: 

• Leadership of the Advice and Infromation Team 
• Service Delivery offering advice and options to young people, family members and professionals to prevent amily breakdown and homelessness.
• Partnership and Stakeholder Mangement 
• Full job description attached and avaialble on our website.

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV.If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 12th February 26.  Recruitment event will be held on 24th February 2026 in our Hatfield Office.

Please note we reserve the right to close the vacancy before the closing date should we find a suitable candidate.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.  

 

Accommodation Support Worker(Future Roots 2 Project) 
Salary Banding: £28,050 per annum with potential to progress through salary band.  Plus additional payment for overnight shifts on occasion.  (£85 per night shift required / £50 per on call shift)
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week 
Location:Hatfield, Hertfordshire, but will include travel across hertfordshire and cover of future roots 1 in WGC when required  - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable young people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to young people in need of support.

Future Roots Supported accommodation is located in Welwyn Garden City. We are looking fo a Supported Accommodation Worker who will support the 5 Housemates to learn the skills they require to live independently, whilst ensuring the accommodation is a safe and homely environment to live in. The role will require a reasonable degree of flexibility, to respond to the needs of the house. This may include changes to working patterns or additional ‘sleep in’ nights’’ paid at an additional rate.’’support.

How will you make a difference? 

You will be creating and establishing a considerate, proactive and empowering environment where those living in the home take responsibility for themselves and their journey towards independent living. You will help co-ordinate and deliver a solution focused training package, that encourages the young person to take responsibility for all areas of their lives and promote healthy, successful outcomes. You will support them to achieve a successful move on in their life and  you will be instrumental in ensuring that those living in the house accept and abide by the house rules. 

The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays) (increase with service up to max of 28 days) 
• An additional annual leave day on your Birthday
• Holiday Purchase Scheme
• Access to Blue Light discount card 
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• BHSF & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

What will you be doing? 

• Manage a varied caseload with differing timescales and deadlines.
• Be involved in the screening and interview process of potential new Housemates.
• Build a professional and trusting relationship with the young people to enable to them to engage with the support and improve their situation and prospects.
• Provide 1-1 and group support and opportunities to learn identified life skills for independent living, using a range of tools and skills, including hyh’s training package. This work will include support around:
• Understanding their rights and responsibilities in relation to accommodation.
• Understanding how their choices and behaviour impacts their situation.
• Providing advice and support around wellbeing and health.
• Provide guidance and assistance in achieving further education, obtaining an apprenticeship, voluntary and paid employment.
• Financial support around areas such a rent, budgeting and income.
• Practical Life skills
• Provide advice and assistance with any other support needs that arise, referring and liaise with other agencies
• Providing group sessions on relevant topics.
• To address breaches of house rules and unacceptable behaviour, including issuing verbal and written warnings to young people in line with hyh policies and procedures.
  • To identify any risk factors and ensure appropriate measures are in place
  • Report any safeguarding concerns to your line-manager and refer as appropriate.
  • Provide additional ‘sleep in nights’ as and when required.
• To work collaboratively with the other Accommodation Worker/hyh staff to ensure consistent, high-quality support is provided to all Housemates.
• Ensure all service administration tasks are completed to a high standard and in a timely manner.
• To promote and facilitate Youth Engagement across the service.
• Engage effectively in multi-agency working, developing collaborative relationships and partnerships with relevant staff in a range of agencies to broker and co-ordinate support for young people.
• Ensure all service administration tasks are completed to a high standard and in a timely manner.
• After probationary period has been completed, take part in the on-call rota.

What can you bring to the team?

• Candidates Must have a full clean driving license and use of own vehicle for business purposes
• Able to demonstrate an understanding of the problems facing homeless young people.
• Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
• Excellent understanding of confidentially with strict professional boundaries and personal integrity
• Excellent planning, organisational & time management skills
• An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable) 
• Have a flexible working approach to the needs of the service users.

Full JD available..If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!

Application and Interview Process 

To apply please go to our website and click the link to apply.  We require a covering letter or Video showcasing your skills and experience relevant to the role along with you CV.  Please ensure you upload these to our recruitment portal.

Recruitment morning will be held on 24th February 2026 and if successful there will be a personal interview stage held on a date to be confirmed.    If you need any reasoable adjustments throughout the interview and application process please contact us and we will endeavour to support your needs.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.

The Head of HR is a new role for the organisation. Over the last few years, the organisation and our staff team have grown significantly. To enable us to achieve our mission to give all young people a home, it is crucial that we make a significant shift in our HR and people plans so that staff and managers have all the support they need to succeed in these challenging times. To do so, we need to make a strategic shift with our HR capacity, improve our people systems, and make NHYC a great place to work for our 70+ strong staff team. You will work closely with the Chief Operating Officer to develop and implement NHYC’s People strategy for 2025-2030, taking on a varied role around key areas of organisational development and HR operations. You will need to build strong and trusting relationships with staff from across the organisation and act as a key advisor to the Executive Team.

We are happy to consider candidates taking their first step into leadership and we will consider exceptional part time candidates to ensure we find the right person or people for the role. We particularly welcome candidates from Black, Asian and minority ethnic communities as these are overrepresented communities in our services and yet underrepresented within our leadership.

• Permanent, full-time role in our Leadership Team (part-time considered)
• Salary: £46,800 (salary scale £46,800-£52,000)
• Deadline to apply: 9am, Wednesday 11 February 2026

Harris Hill is delighted to be working with Citizens Advice Westminster to recruit its new Chief Executive Officer.

Citizens Advice Westminster provides free, independent, confidential and impartial advice and information to local residents, some of whom are the most vulnerable in society. We value diversity, promote equality and challenge discrimination.

We work with local community organisations to make a difference to the lives of people in Westminster through advice, research and campaigning. Citizens Advice Westminster delivers a high quality, agile advice service which reflects the issues and needs of our communities, and which puts clients first.

As Chief Executive, you will:

•Lead and manage the work of Citizens Advice Westminster in its mission to improve the lives of residents through delivery of a comprehensive information, advice, and casework service across the City of Westminster.

•Collaborate with the Board of Trustees to shape the organisation’s strategy, direction, and policies.

•Provide a strong and influential voice for Citizens Advice Westminster as the ‘public face’ of the organisation.

If you are inspired and excited by what Citizens Advice Westminster does, we’d love to hear from you.

Job title: Chief Executive Officer

Salary: £67,991 p.a. (The salary is on a progressive pathway)

Contract: Permanent / Full-time

Location: The Stowe Centre, 258 Harrow Road, London W2 5ES

How to apply:

Please review the Recruitment Pack for further information about Citizens Advice Westminster, the CEO position and for details on how to apply.

Closing date for applications: 9am Friday 20th February 2026

Both Citizens Advice Westminster and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Income Recovery and Enforcement Officer

We are looking for an Income Recovery and Enforcement Officer to join an Income Management Team, this is an exciting opportunity to play a specialist role in managing legal action, protecting income and supporting residents to resolve arrears.

Position: Income Recovery and Enforcement Officer
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026

The Role

This is a specialist, enforcement focused role where you will manage a portfolio of accounts already subject to legal action. You will take ownership of cases from preparing court paperwork through to eviction where required, making confident decisions that directly shape outcomes for residents and the organisation.

You will represent the organisation in court on occasion and act as the main point of contact for external legal advocates. This is a fast paced, target driven role, balancing firm enforcement with compassionate customer service, helping residents get back on track while safeguarding the organisation’s ability to invest in homes and communities.

You will:

• Manage a caseload across all legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required
• Act as the main point of contact with external legal advocates representing the organisation
• Prepare witness statements and court documentation to secure successful outcomes
• Take confident decisions on enforcement action, balancing risk and customer impact
• Handle high volumes of customer contact while working to call and case management targets
• Provide advice and signposting to help residents maximise income and sustain tenancies
• Work collaboratively with Housing, Finance and Legal teams to ensure a joined up approach

About You

We are seeking a confident and resilient professional with experience of housing arrears recovery and legal enforcement.

You will bring:

• Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction
• Confidence in decision making and managing a fast paced workload
• Strong customer service skills and the ability to handle sensitive conversations
• Knowledge of welfare benefits and tenancy related arrears processes
• Excellent organisational, negotiation and influencing skills
• Ability to work independently and as part of a team

Benefits Include

• Excellent pension plan with up to 6% double contribution
• 28 days annual leave plus bank holidays, rising to 31 days with service
• Westfield Health Cash Plan
• Non contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits and Employee Assistance Programme
• And many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

About the Organisation

One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.

People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to creating an inclusive workplace where everyone feels welcome.

Other roles you may have experience of could include Arrears Officer, Enforcement Officer, Income Recovery Officer, Legal Recovery Officer, Rent Officer, Housing Income Officer, Customer Account Lead, Debt Recovery Officer, Tenancy Enforcement Officer

Talent Scout – Bristol
Location: Bristol – Hybrid working + local travel
Salary: £30,000 per annum + Benefits
Hours: Full Time (35 hours per week)

Standing Tall is an innovative not-for-profit reducing homelessness one person at a time. 80% of the people we help are still off the streets and in the same job 12 months later. Last year, Standing Tall won the Social Value award for SME and VCSE leadership. We’re looking for an exceptional person to lead and deliver what we do in Bristol.

We’re looking for a versatile person who makes things happen and has exceptional emotional intelligence. If you’re looking to make good change happen and join a small start-up with a big social mission, you’re in the right place.

Our Mission

Standing Tall is a not-for-profit that matches people experiencing homelessness with stable jobs and safe homes. We know our model works because 80% of the people we help are still off the streets and in the same job one year later!

We’re working in 8 cities including Bristol, and we start to work in Glasgow this summer.

About the role...

What you’ll be expected to do:

• Assess and support people for 12 months who have been through homelessness, placing them in stable jobs and safe homes.
• Build partnerships with businesses willing to work with Standing Tall to employ people who have been through homelessness.
• Recruit, train, and support Standing Tall’s Amici Hosts to provide safe homes for people who have been through homelessness.
• Having responsibility for Standing Tall’s operations and activities in Bristol.

A bit about you...

What we're looking for:

• A person who has strong motivation for social justice and has a genuine passion to help people reach their potential.
• A person with exceptional emotional intelligence to assess an individual’s motivations.
• A person with a commitment to quality will naturally focus attention on delivering the highest standard of service possible.
• A person with exceptional resilience and adaptability, has a strong sense of identity and will change their approach to ensure outcomes are still achieved.
• A person who can lead bringing all he/she/they have/has to offer to work with others so the best outcome can be achieved.
• A person with financial competence to monitor budgets and understand the financial implications of how services are delivered.
• A person who can think commercially to identify and secure opportunities and build financial surpluses.

Application deadline: 5pm on Monday 9th February 2026.  

If you are shortlisted, you will be contacted on Thursday 12th February and invited to an assessment day. The assessment day will take place in central Bristol on Tuesday 17th February 2026 (9:30am-4pm).
Please keep this date free in your diary.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to creating an inclusive and accessible recruitment process. If you have any accessibility requirements or need any adjustments at any stage of the application or Assessment Day process, please let us know. We are happy to provide reasonable accommodations to ensure equal opportunities for all applicants.

If you do not hear from us, please assume you have not been successful. As a small organisation, we do not have the capacity to provide feedback or offer alternative assessment dates.

No agencies please.

People Advisor - Employee Relations
 

Join us as our next People Advisor – Employee Relations and make a difference
 
At Transform, we believe people do their best work when they are supported to be their best selves at work. As our People Advisor – Employee Relations, you’ll work in partnership with managers and colleagues to guide and enable fair, clear and confident people decisions. Through a fair, respectful and values-led approach, you’ll help create positive workplace experiences while addressing issues consistently and with integrity.
 
At Transform Housing & Support, we believe everyone deserves the opportunity to live independent and fulfilling lives. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton.
 
Come and join our People Team, where you’ll play a vital role in shaping positive employee experiences and strengthening people leadership across the organisation. This is an exciting opportunity to work at the heart of the business, supporting managers through complex people matters while helping to embed a fair, values-led approach to employee relations.
 
If you’re looking for a role where no two days are the same and where your expertise genuinely makes an impact, Transform could be the place for you.
 
Salary: £30,270 per annum (based on £40,000 full-time equivalent,)
Location: Leatherhead (with agile working)
Hours: Part-time – 28 hours per week
 
What you’ll be doing

You’ll be joining our People Team, a collaborative and supportive group working closely with leaders and managers across Transform. As our People Advisor – Employee Relations, you’ll act as a trusted partner, providing practical, balanced advice that supports timely, fair and consistent outcomes.
 
This is a hands-on role where you’ll manage a varied ER caseload while also helping to build manager confidence and capability, using insight and data to drive continuous improvement.
 
A little more about your day as a People Advisor – Employee Relations:

• Managing a diverse employee relations caseload, including conduct, capability, grievance, attendance, probation and wellbeing matters.
• Coaching and advising managers, helping them understand risks, options and best practice so they can make confident, values-led decisions.
• Supporting and, where appropriate, leading complex or sensitive investigations in partnership with the People Manager.
• Producing high-quality documentation, reports and formal correspondence, ensuring accuracy, consistency and confidentiality at all times.
• Using people data and trends to identify emerging risks, inform decision-making and support proactive interventions.
• It’s an exciting time to join the People Team as you’ll also be involved in developing manager capability, improving employee relations processes strengthening our culture and colleague experience.
 
What you’ll need
 
To be successful in this role, you will need:

• Proven experience managing a broad range of employee relations casework.
• Strong working knowledge of employment law and confidence applying it in practice.
• Experience coaching and supporting managers to address people issues early and effectively.
• Excellent written and verbal communication skills, with strong attention to detail.
• Tick most of the boxes? If you’re excited by the role and can do most of what we’re looking for, we encourage you to apply – you could be exactly who we need.
 
How we’ll set you up for success

We want you to feel confident and supported from day one. You’ll complete a tailored induction programme that includes a blend of online learning, in-person training and shadowing, alongside ongoing coaching and support from the People Manager and wider People Team.
 
Why work at Transform

Transform is a place where everyone is valued. We focus on outcomes and offer flexibility where possible to help colleagues balance their work and personal lives.
 
Our benefits include:

• 28 days annual leave per annum, plus bank holidays (pro rata for part-time roles)
• An additional wellbeing day each year (pro rata)
• Defined contribution pension scheme
• Interest-free staff loans
• The option to buy or sell up to five days’ annual leave
• Life assurance cover
 
What’s next

At Transform, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels they belong. If you share our values and are passionate about making a difference, we’d love to hear from you.
 
If you need any adjustments during the application or selection process, please let us know and we’ll be happy to help.
 
We review applications as they are received and may interview before the closing date, so we encourage you to apply as soon as possible to avoid missing out.
 
You may also have experience in the following: HR Officer, HR Executive, HR Administration, Human Resources Administrator, HR Assistant, Human Resources Assistant, Payroll, Accounts, Finance, HR Administrator, HR Generalist, Human Resources Generalist, HR Support
 
REF-226 268

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.

Our values-driven approach means we recruit for values and train for skills.

The Role

Are you passionate about supporting people to live independently and thrive?

We’re looking for a dedicated Mental Health Support Worker to provide one-to-one support to people experiencing mental ill health. Your role will focus on helping people build the skills and confidence they need to maintain their accommodation and improve their quality of life.

You’ll work closely with local councils, mental health services, and other agencies to advocate for those you support. Using a person centred, strength-based approach, you’ll carry out needs assessments, coproduce support and safety plans, and guide individuals toward their personal goals. Your work will be grounded in empathy, professionalism, and a commitment to safeguarding.

We’re looking for someone who can build respectful, honest relationships while maintaining clear boundaries. You’ll help people understand and manage their wellbeing, monitor progress, and ensure all support is delivered to high standards.

What We Offer

Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.

Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.

Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.

Colleague Volunteering Programme –one day paid leave per year

Enhanced sickness pay – based on your length of service.

Earning Potential – optional overtime and refer a friend bonus scheme.

Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Please note P3 reserve the right to close this advert earlier than the stated closing date.

Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination

We are looking for a Key Support Worker to join Hummingbird Homes, a new and innovative supported accommodation model for young people aged 16/17 leaving care.

Be part of something genuinely differen

This is not a traditional support role. As a Key Support Worker, you will be part of a small, committed team offering relational, trauma-informed support to young people at a crucial point in their lives, helping them move towards independence with stability, dignity and hope.

Hummingbird Homes has been designed to bridge the gap between care and independent living, offering young people their own homes alongside consistent, trusted adult support in a nearby Support House.

Our Values

Everything we do at Handcrafted is shaped by our values. We are a Christian charity, and while we do not expect service users to engage in faith-based activity, our work is grounded in the following principles:

• Creativity Everyone can make something to be proud of

• Empathy We walk alongside people through challenges

• Empowerment Everyone can learn to take back control of their life

• Community We accept people as they are and support one another

These values underpin the way our Key Support Workers build relationships, respond to need, and create safe, supportive environments.

About the Role

As a Key Support Worker, you will play a central role in supporting young people living in Hummingbird Homes. You will work relationally and practically to help each young person develop the skills and confidence they need to move forward.

This is a hands-on, people-centred role that combines emotional support, safeguarding, practical life skills and community building.

Key Responsibilities:

• Build trusted, consistent relationships with young people aged 16–17

• Provide day-to-day support within the Hummingbird Homes model

• Support young people to develop independent living skills

• Maintain a safe, welcoming and supportive environment in the Support House

• Contribute to care planning, risk assessments and support reviews

• Work collaboratively with social workers, local authorities and partner agencies

• Support young people during challenging moments and periods of crisis

• Participate in rota-based working, including evenings, weekends and on-call

• Maintain accurate records and contribute to safeguarding and quality assurance

(Full responsibilities are detailed in the recruitment pack.)

The Support House – A Core Part of the Role

This role includes your accommodation made available rent-free for the better performance of this role

• A base for staff while on shift or on call

• A safe and welcoming space for young people

• A hub for community activities and relationship-building

Who We’re Looking For

We’re looking for someone who:

• Has experience supporting vulnerable young people or care leavers

• Is emotionally resilient, calm and able to build trust

• Understands safeguarding and trauma-informed practice

• Can work flexibly, including evenings and weekends

• Shares our values and is comfortable working within a Christian ethos

• Is committed to helping young people grow in confidence and independence

A full UK driving licence and Enhanced DBS are required.

Why Join Handcrafted?

• Be part of an innovative, relational model of care

• Work within a values-led organisation making real impact

• Join a supportive, close-knit team

• Receive ongoing training and development

• Play a meaningful role in transforming young people’s futures

Project 17 is a small organisation working to end homelessness and severe poverty among migrants with no recourse to public funds (NRPF). We are expanding our area of specialism to include support for people with care needs who are subject to NRPF.

We are recruiting a Care Act Supervisor to lead this work. The postholder will oversee the development of Project 17's Care Act work, including the recruitment and induction of additional team members.

The postholder will manage a caseload working with adults in need of support under the Care Act 2014 and families in need of support under s.17 Children Act 1989.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers.

Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives.

Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.

Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward.

We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.

About the Mental Health Youth Work Service Pilot

The prevalence of reported mental health challenges in children and young people living in England have been increasing.  In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health.

Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services.

The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver.

The service runs across two hospital sites in London: King’s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site.

Job Description

Where you fit in

This is an exciting new service working in partnership with King’s College Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm.

The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners.

The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community.

The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements

Main Duties & Accountabilities

• Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm.

• Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally.

• In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread’s model of intervention is delivered consistently.

• Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges

• Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions

• Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread’s interventions

• Along with the team, tailor and design youth work resources that are specific to the young people we are working with

• Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations.

• With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings

• Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required.

• Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to.

• Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people

• Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm.

• In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread’s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts.

• Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread’s best-practice requirements. (Training will be provided.)

• Collect and record evidence of project outcomes and young people’s achievements, to ensure the completion of monitoring forms and project progress reports as required.

• Work as part of a team to continue to develop the programme’s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders.

 • To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners.

• With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation.

QUALIFICATIONS

Essential:

Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience

Desirable:

A degree-level qualification in social work, youth work, social science, education or another relevant field
Qualifications in counselling and/or mental health first aid for young people

KNOWLEDGE

Essential

• A thorough knowledge and understanding of the physical, social and emotional developmental needs of young people • Understanding of the issues faced by young people living in inner city areas • An awareness of child protection and safeguarding issues and knowledge of current best practice within the youth work sector • Knowledge of Mental Health systems and processes and the function of statutory services such as CAMHS • Knowledge of the specific needs of young people who self harm • A knowledge of best practice in case recording

Desirable

• Knowledge of capacity and consent issues including Gillick competence • Knowledge of solution-focused brief therapy tools or a similar counselling methodology. • Knowledge of psycho-education tools appropriate to share with children and young people who also may be neurodivergent • Knowledge of health inequalities and how these can affect different groups/individuals

EXPERIENCE

Essential

Significant professional experience of working with vulnerable young people in a range of activities and settings • Experience working with young people in a health and well-being context, especially with young people experiencing mental health challenges • Experience of working within a multidisciplinary team • Experience of leading and managing a project to enable growth and continuity • Experience in developing and maintaining excellent relationships with partner organisations • Experience in planning and delivering training

Desirable

• Experience of working in a London borough • Experience in leading, managing, supporting, and motivating a team in their work • Experiencing of developing a project’s processes, procedures, and policies • Experience of monitoring and evaluation systems to measure programme impact

SKILLS & ABILITIES

Essential

• Resilient and reflective • Well-developed verbal and written communication skills and an ability to interact young people on a one-to-one basis within a range of contexts • Ability to plan and manage own workload • Accurate data entry and record keeping and monitoring processes Ability to use up-to[1]date IT systems • Able to analyse and evaluate information and provide effective management oversight of high-risk complex cases. • Able to oversee cases using an electronic database

Desirable

• Leadership and management skills to enable the team to have a clear sense of direction, feel motivated and have a clear understanding of how their own roles contribute to and enhance the work of the organisation • Able to provide supervision, guidance, and support to youth work teams, particularly around task allocation, setting priorities and personal development
 

OTHER

Share Catch22 values
Awareness of and commitment to Equality & Diversity
Willing to travel and work flexibly
Desire to develop and undertake training as required
● Enthusiasm for Redthread’s work
● Approachable, self-motivated and committed to continuous personal development
● A commitment to and understanding of equal opportunities as they apply to all aspects of Redthread’s work

Additional information

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. 

Contract: Permanent

Hours & work pattern: 37 hours per week, with regular evening and weekend shifts required. Evening shifts cover the hours of 1pm to 9:00 pm 

Salary: £32,917.50 per annum

Location: King’s College Hospital, Denmark Hill, London. With regular travel to other Redthread sites and offices when required.

Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Closing date: Thursday 19th February at 5pm

Interviews will be held in week commencing 2nd March

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. 

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See the benefits of working for Catch22 here.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

The Training Co‑ordinator/Legal Advisor is a key member of ASAP’s team, leading on our training programme — one of ASAP’s three core strands of work.

This is an exciting, outward‑facing role with real scope to develop your skills and make a tangible impact. It would suit someone who is legally minded, enjoys communicating complex information clearly, and has a genuine interest in asylum support and access to justice. You will play a central part in building knowledge and confidence across the asylum support advice sector, ensuring that people seeking asylum receive high‑quality, accurate advice wherever they are in the UK. 

The role includes:

• Co-ordinating, developing and delivering engaging, accessible training and guidance on asylum support, including interactive webinars and e-learning modules for advice workers across the UK.
• Co-ordinating ASAP’s Asylum Support Advice Network (ASAN) — an online professional network of over 1,000 asylum support advisers.
• Providing legal advice and representation for destitute people seeking asylum at the Asylum Support Tribunal (AST), as well as offering advice to other advisers via ASAP’s second-tier Advice Line.

You will:

• Have strong communication skills, with the ability to explain legal concepts clearly and confidently to a range of audiences.
• Be a collaborative team player who enjoys working closely with others in a small, supportive team.
• Be legally minded, with a strong interest in the law and how it can be used to challenge injustice and uphold rights.
• Have a good understanding of the asylum support system — ideally gained through direct advice work or closely related experience.

You do not need to be legally qualified, but you do need enthusiasm for legal work and a commitment to using the law as a tool for positive change.

You’ll be joining a small, friendly and supportive organisation where colleagues work closely together and value learning, collaboration and mutual support.

Closing date for applications by: midnight on Sunday 22 February

Face to face interviews will be held in London on Tues 3 March or Wednesday 4 March

Please see the job pack for further information.

Overview

CGL Buckinghamshire Children and Family Worker

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each person as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

An exciting opportunity has arisen within our Buckinghamshire Service for you to join a dynamic team committed to supporting children and young people who have been affected by someone else’s drug and/or alcohol use. The role of a Children and family Worker will support children and young people under the age of 18 on a one-to-one basis in a confidential space. The role will deliver a wide range of interventions/ education though activities, such as games, arts and crafts and emotional wellbeing resources. The role will utilise a young person-centred approach, empowering them to explore situations which they feel they have little control over to support them to lead a safe, happy, and healthy life.

The role will work in partnership and liaise with other young people services throughout Buckinghamshire, to provide holistic support to young people accessing the service. We need to record information about what we do, so enjoying a bit of admin work and attention to detail is important, but most of the time you’ll be enjoying working with young people from all backgrounds, making a difference to their lives. You will be required to work flexibly across operational sites as required so must hold a full UK driving license and have access to a car. Don’t worry, there is a wide array of training and development opportunities to help support you in your work.

Where: This role will be based across Buckinghamshire County

When: We're looking for the right person to join our team ASAP on a permanent contract

Hours: Full Time, 37.5 per week

Full Time Salary: £27,861.26 - £32,002.35 per annum, pro rata

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role: 

• To holistically support CYP affected by parental substance misuse, using a range of interventions including group work, 1:1 work, whole family interventions, safety planning and safeguarding working closely and proactively with the family unit to support positive and sustainable outcomes.
• Identify families in conjunction with other agencies, who will benefit from a Think Family / Whole family approach, negotiating participation and engagement with the programme of care.
• Identifying and responding effectively to potential safeguarding issues. 
• Reducing drug and alcohol related harm to young people and the wider community. 
• Working with young people to support positive, holistic outcomes in relation to their health and wellbeing, enabling them to lead safe, healthy, and purposeful lives: reducing risk and increasing resilience 
• Working flexibly across sites where required

About you: 

• Experience of working with young people and knowledge of the issues they face 
• Knowledge of safeguarding concerns in relation to children and young people and the Fraser Competence framework 
• Have an excellent understanding of drug and alcohol issues and experience of working within a related field 
• Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods, including relevant best practice guidance 
• An accomplished communicator, both verbal and written with a high degree of personal IT competency 
• Be able to accurately update and maintain records and to work to deadlines for the submission of information, e.g., reports 
• Have excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives 

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

2/3/2026

Closing Date

20/2/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.