Homelessness and housing advice manager jobs

Join Peabody’s Hackney Mental Health Services as a Mental Health Support Worker and make a real difference. You’ll provide high-quality support to people with a history of serious mental illness, helping them live independently and thrive.

What you’ll do
Work collaboratively with customers to promote recovery, build life skills, and support access to housing, income, and wellbeing. You’ll deliver person-centred, trauma-informed care and help customers achieve their goals.

What you’ll bring

• A genuine passion for delivering excellent customer service.
• Kindness, empathy, and an appreciation for diversity.
• Experience in support planning and risk assessment.
• Understanding of mental health best practices and safeguarding.
• Confidence working with people who have a Dual Diagnosis – those who have a mental health condition and a substance use disorder at the same time. 
• Knowledge and experience of the Recovery Model and Trauma-Informed Care.

This role will require an enhanced DBS check.

Why Join Us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
•  Two additional paid volunteering days each year 
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance
• Up to 10% pension contribution

Please read before applying:  

•  You must have the right to work in the UK, we are unable to provide sponsorship.
•  We reserve the right to close this advert early if we receive a high volume of suitable applications.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 24th February 2026 at midnight.

Our Vacancy

Join Us as a Night Housing Support Worker – Make a Real Difference in Young Lives

At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Night Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.

What You’ll Be Doing
As a Night Housing Support Worker, you’ll provide support, stability, and reassurance during evening and overnight hours, ensuring a safe and calm environment for young residents. You’ll help young people continue developing the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. By bringing your own passions—whether in music, art, sports, or other interests—you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.

We’re looking for someone who:

• Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.
• Is creative and confident in engaging young people, whether through music, sports, art, or other interests.
• Can work independently at night and as part of a wider team, managing a caseload and supporting residents with budgeting, benefits, and housing options.
• Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.
• Brings transferable experience from youth work, education, housing, or similar sectors

Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. 

We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get

• Up to 25 days’ annual leave.
• Flexible benefits including healthcare, dental, and discounts.
• 4x Life Assurance and up to 10% pension contribution.
• Professional development, including funded apprenticeships.
• Two paid volunteering days each year.
• Family-friendly policies and a supportive team culture.

Please read before applying:
This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.

We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!

If this sounds like the right fit for you and you’d love to be part of Peabody, apply today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date 20 February 2026

Our Vacancy

Join Us as a Night Housing Support Worker – Make a Real Difference in Young Lives.

At Peabody, we’re passionate about creating opportunities for young people to thrive. We’re looking for a Night Housing Support Worker who is kind, proactive, and ready to support young people aged 16–25, including care leavers, on their journey to independence. This is not a care role. It’s a practical and emotional support position, helping young people build life skills, access housing, and feel empowered to shape their future.

What You’ll Be Doing
As a Night Housing Support Worker, you’ll provide support, stability, and reassurance during evening and overnight hours, ensuring a safe and calm environment for young residents. You’ll help young people continue developing the skills they need for independent living, including navigating housing options, managing benefits, and budgeting. By bringing your own passions—whether in music, art, sports, or other interests—you’ll enrich the community and build meaningful connections. You’ll also work closely with colleagues and external partners to ensure each young person receives the right support at the right time.

We’re looking for someone who:

• Connects easily with young people, especially those who’ve faced trauma, mental health challenges, or substance misuse.
• Is creative and confident in engaging young people, whether through music, sports, art, or other interests.
• Can work independently at night and as part of a wider team, managing a caseload and supporting residents with budgeting, benefits, and housing options.
• Has strong communication and IT skills, and ideally some knowledge of safeguarding, support plans, or key working.
• Brings transferable experience from youth work, education, housing, or similar sectors

Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. 

We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get

• Up to 25 days’ annual leave.
• Flexible benefits including healthcare, dental, and discounts.
• 4x Life Assurance and up to 10% pension contribution.
• Professional development, including funded apprenticeships.
• Two paid volunteering days each year.
• Family-friendly policies and a supportive team culture.

Please read before applying:
This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.

We’ll be reviewing applications and holding interviews on a rolling weekly basis, so please keep an eye on your inbox and phone - our team will be in touch to get you booked in!

If this sounds like the right fit for you and you’d love to be part of Peabody, apply today by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date 20 February 2026

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Skylight Oxford, Old Fire Station, 40 George Street, Oxford, OX1 2AQ

About the role

We have an exciting opportunity to join our Oxford Skylight as a Receptionist. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, members of the public using the café or arts facilities, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of the Old Fire Station. This role is based onsite with no option for homeworking.

About you

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understand the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 15th February 2026 23:59

Interview date and location: Week commencing 23rd February 2026, in person at our Oxford Skylight, Old Fire Station, 40 George Street, Oxford, OX1 2AQ

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: 9months Fixed Term Contract - (Maternity Leave Cover)

You’ll be joining a team dedicated to raising vital year-round income and making Crisis supporters feel valued and inspired. This role will support the delivery of our Legacy Programme, as we continue to grow this source of sustainable income and inspire more supporters with this unique way of giving.

About the role

Legacies sit at the heart of our new Brand, Marketing and Fundraising Strategy as one of our highest-priority income streams. As Individual Giving Executive, you’ll play a key role in delivering a programme of stewardship, marketing and acquisition that has driven significant growth in recent years.

As we continue to utilise and test new channels and audiences, you’ll be using creativity and innovation to develop campaigns and communications to inspire people with this way of giving. By collaborating with colleagues from across the organisation and our trusted partners, you’ll be bold in delivering an impactful stewardship programme that nurtures our supporters’ consideration. You’ll take an equitable approach in sharing stories of people experiencing homelessness, to deepen our supporters’ engagement and bring them closer to our mission.

About you

We’re looking for an organised project-manager and ideally someone with experience of delivering communications to a mass audience and/or digital acquisition. You’ll be an excellent communicator, online and in print, and be comfortable having tactful conversations with our supporters.

As this role is temporary maternity cover, we’re looking for someone who can hit the ground running and get involved with multiple projects straight away. To be successful in this role you will:

• be an effective project-manager, adept at engaging and influencing stakeholders and fostering collaboration to achieve objectives
• enjoy thinking creatively and using storytelling to bring complex issues to life
• be confident in your communication skills, whether writing persuasively for a specific audience or talking 1:1 with a supporter of Crisis
• be comfortable using digital platforms and technology and working with data to improve outcomes
• take an organised and proactive approach to managing your workload and balancing different priorities
• be a solutions-focused problem solver and ready to adapt to a changing environment

Previous experience in direct marketing or stewardship is essential, ideally within a fundraising or legacy context. Most of all we’re looking for a candidate who’s passionate about ending homelessness and can play an active role in a busy, diverse and dynamic team.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd February 2026 at 23:59

Interviews will take place week commencing 2nd March 2026, online via MS Teams

Interview process: Competency based interview.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Job Title: Deputy Service Manager 

Location: Derby City (on-site role)
Salary: £35,674.05 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City.  This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.

The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. 

A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service

Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services

As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 2 February 2026

Interview Date: 11 ansd 12 March 2026

Salary: £60,332.00 per annum

Location: Flexible option to work remote or hybrid – please note regular travel to London and nationwide is required

Contract: Permanent

Hours: Full time, 35 hours per week

Closing date: Monday the 16th of February at 11:30pm

Please note that first stage interviews will be taking place week commencing the 23rd of February.

Do you have a strong track record of leading large scale face-to-face fundraising programmes and inspiring high-performing teams through change? Along with being commercially minded, data-led and passionate about delivering the best supporter experience?

If this sounds like you, Shelter is recruiting for a Head of Direct Dialogue to lead one of our most important supporter acquisition programmes and play a crucial role in growing long-term and sustainable income to fuel our fight for home.

About the role

As Head of Direct Dialogue, you will be responsible for setting the strategy and leading the delivery of Shelter’s cause-led and lottery face to face supporter acquisition programme, working with both in-house and agency-led channels. As a senior leader in the Individual Giving team, you will help shape the vision for supporter acquisition, champion direct dialogue expertise and bring the channel to wider supporter engagement and mobilisation plans.

You will work cross-collaboratively across Individual Giving and the wider organisation, you will help develop integrated strategies that optimise end-to-end supporter journeys, driving long-term value and sustainable income growth. You will create long-term acquisition strategies across cash, regular giving and lottery products, using data and insight to optimise performance, foster innovation and deliver high-quality and engaging supporter experiences.

You will provide visible, inclusive leadership to predominantly field-based teams, manage up to three direct reports and lead on complex projects. You will build strong relationships with internal and external stakeholders, working with face-to-face teams to support delivery, quality and strategic alignment.

About you

We’re looking at a confident, experienced and values-driven leader with proven expertise in direct dialogue fundraising.

You will bring extensive experience of leading large scale face-to-face acquisition programmes, either through in-house teams, external agencies or a combination of both. You will have strong operational leadership skills and be comfortable managing complex budgets, overseeing high-value agency contracts and using data and insight to drive performance, innovation and continuous improvement.

You will have a strong understanding of regulatory and compliance requirements including the Code of Fundraising Practice, Gambling Commission regulations, GDPR and safeguarding. Importantly you will also champion ethical, inclusive and anti-racist practice across all activity in the role. Furthermore, be a collaborative and emotionally intelligent leader who will excel at influencing and working across teams, building trusted relationships with senior stakeholders and leading teams through change with confidence.

Above all you will be motivated by Shelter’s mission and committed to delivering fundraising that puts supporters, values and impact at the forefront.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Individual Giving team which sits within Shelter’s Income Generation directorate. Individual Giving delivers a diverse and ambitious programme of work align to our organisational and directorate strategy, the team raises £26m of unrestricted income annually and is structured across these three core programmes:

• Supporter Retention and Development
• Supporter acquisition
• Direct Dialogue

Direct Dialogue is a vital driver of future income and supporter growth utilising a hybrid approach of in-house and agency led face to face recruitment. Ambitious targets, a new strategic plan and vision have recently been developed, setting a clear direction for future growth and impact.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the About You points in the ‘Person specification’ section of the job description of no more than 1500 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

• We create change and align behind our strategy
• We are open to risk and learning from our experiences
• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the role:

As a Project Worker within our Westminster Mental Health Accommodation Services or Wandsworth Properties, you’ll play a vital role in helping people find stability, confidence and a way forward. These are roles rooted in relationships - offering consistency, belief and practical support to people navigating some of life’s most challenging moments. You’ll work alongside residents to create a sense of safety and possibility, supporting them to feel more in control of their lives and their choices.

Working within supported accommodation, you’ll support people to build everyday skills, strengthen wellbeing and reconnect with opportunities that matter to them - whether that’s housing, health, learning, work or community life. You’ll hold a small caseload, developing personalised support and safety plans shaped by each person’s goals, strengths and experiences. Collaboration sits at the heart of the role: with residents, colleagues and partner services, all working together to create meaningful and lasting progress.

This role is for someone who believes in people and is ready to show up with curiosity, compassion and purpose. You’ll join a reflective, supportive team that values initiative, learning and shared responsibility. If you want a role where your work has real impact, where relationships matter and where you can help people move beyond survival towards independence and hope, apply now and bring your tenacity, care and ambition with you.

About you:

• You take a person-centred approach to your work, building trust and working alongside people to shape support that reflects their goals and priorities.
• You’re confident managing a small caseload, using assessment and good judgement to understand needs, risks and progress over time.
• You communicate clearly and work well with others, building strong relationships with colleagues and partner services to achieve the best outcomes.
• You understand the importance of safety, boundaries and accountability, and work in line with health and safety requirements, policies and procedures.
• You’re organised, reflective and committed to learning - keeping accurate records, protecting confidentiality and contributing to service improvement.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info: 

Closing date: Sunday 15th February at midnight

Interview date: Wednesday 25th and Thursday 26th February online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Salary: £26,227.50 per annum

Location: Preston Furniture Shop

Contract: Permanent

Hours: 35 hours per week

Closing date: Tuesday the 24th of February at 11:30pm

We're looking for a polite and friendly individual with a full driving licence and the ability to undertake heavy lifting, to help us maximise sales and profit by collecting and distributing donations for our Preston Furniture Shop and the surrounding areas. Shelter Trading Limited is best known for its national network of charity shops and thriving Christmas card business.

Your key responsibilities:

• Collect and deliver donated items, including large furniture and electrical items and assist with the redistribution of stock, fixtures and fittings between branches
• Undertake house clearances and transfer appropriate donated goods to the shop
• Carry out daily vehicle checks and maintain accurate mileage records
• Always maintain a high standard of customer service and strict control of the security of goods collected, transported and delivered

And what you'll need:

• The positive and helpful attitude it takes to be an ambassador for Shelter
• Excellent customer service skills and respect for people's property and donations
• A full driving licence and a willingness to travel extensively within, and sometimes outside, the local area
• The ability to adhere to health & safety policies both in the store and at external locations
• Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Exempt Accommodation Support Service is an expanding project based at our main hub in Digbeth but providing outreach support across a number of locations in the city. We are looking for exempt accommodation workers to provide flexible, person-centred support to people aged 18 years plus who are homeless, have a history of homelessness or who are at risk of becoming homeless and who may have a history of substance misuse. It will primarily be supporting people living in exempt accommodation who have support needs relating to addiction and who are in active treatment or contemplating treatment.

The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.

Harris Hill is delighted to be working with Citizens Advice Westminster to recruit its new Chief Executive Officer.

Citizens Advice Westminster provides free, independent, confidential and impartial advice and information to local residents, some of whom are the most vulnerable in society. We value diversity, promote equality and challenge discrimination.

We work with local community organisations to make a difference to the lives of people in Westminster through advice, research and campaigning. Citizens Advice Westminster delivers a high quality, agile advice service which reflects the issues and needs of our communities, and which puts clients first.

As Chief Executive, you will:

•Lead and manage the work of Citizens Advice Westminster in its mission to improve the lives of residents through delivery of a comprehensive information, advice, and casework service across the City of Westminster.

•Collaborate with the Board of Trustees to shape the organisation’s strategy, direction, and policies.

•Provide a strong and influential voice for Citizens Advice Westminster as the ‘public face’ of the organisation.

If you are inspired and excited by what Citizens Advice Westminster does, we’d love to hear from you.

Job title: Chief Executive Officer

Salary: £67,991 p.a. (The salary is on a progressive pathway)

Contract: Permanent / Full-time

Location: The Stowe Centre, 258 Harrow Road, London W2 5ES

How to apply:

Please review the Recruitment Pack for further information about Citizens Advice Westminster, the CEO position and for details on how to apply.

Closing date for applications: 9am Friday 20th February 2026

Both Citizens Advice Westminster and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Income Recovery and Enforcement Officer

We are looking for an Income Recovery and Enforcement Officer to join an Income Management Team, this is an exciting opportunity to play a specialist role in managing legal action, protecting income and supporting residents to resolve arrears.

Position: Income Recovery and Enforcement Officer
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026

The Role

This is a specialist, enforcement focused role where you will manage a portfolio of accounts already subject to legal action. You will take ownership of cases from preparing court paperwork through to eviction where required, making confident decisions that directly shape outcomes for residents and the organisation.

You will represent the organisation in court on occasion and act as the main point of contact for external legal advocates. This is a fast paced, target driven role, balancing firm enforcement with compassionate customer service, helping residents get back on track while safeguarding the organisation’s ability to invest in homes and communities.

You will:

• Manage a caseload across all legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required
• Act as the main point of contact with external legal advocates representing the organisation
• Prepare witness statements and court documentation to secure successful outcomes
• Take confident decisions on enforcement action, balancing risk and customer impact
• Handle high volumes of customer contact while working to call and case management targets
• Provide advice and signposting to help residents maximise income and sustain tenancies
• Work collaboratively with Housing, Finance and Legal teams to ensure a joined up approach

About You

We are seeking a confident and resilient professional with experience of housing arrears recovery and legal enforcement.

You will bring:

• Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction
• Confidence in decision making and managing a fast paced workload
• Strong customer service skills and the ability to handle sensitive conversations
• Knowledge of welfare benefits and tenancy related arrears processes
• Excellent organisational, negotiation and influencing skills
• Ability to work independently and as part of a team

Benefits Include

• Excellent pension plan with up to 6% double contribution
• 28 days annual leave plus bank holidays, rising to 31 days with service
• Westfield Health Cash Plan
• Non contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits and Employee Assistance Programme
• And many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

About the Organisation

One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.

People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to creating an inclusive workplace where everyone feels welcome.

Other roles you may have experience of could include Arrears Officer, Enforcement Officer, Income Recovery Officer, Legal Recovery Officer, Rent Officer, Housing Income Officer, Customer Account Lead, Debt Recovery Officer, Tenancy Enforcement Officer

About the role

We are seeking an experienced and qualified immigration advisor to oversee the strategic direction of our casework and systemic work for the coming year.

The Unity Project (TUP) supports people who are facing poverty and homelessness because their immigration status allows them ‘no recourse to public funds’ (NRPF).  We believe NRPF should not exist and we are working to end it. Until then, we seek to minimise its impact by supporting people to make the ‘change of conditions’ (CoC) application to access public funds. As part of this work, we continually develop new casework approaches to make CoCs more accessible to more people. By taking a strategic approach to our casework, we have opened up new routes for people to move through the process, and achieved greater recognition of groups with particular needs. We have also supported numerous strategic legal challenges which have prompted significant changes to the immigration rules and guidance related to CoCs. 

In this cover role, you will lead The Unity Project’s strategic work to improve the accessibility of the CoC process. You will be responsive to changes in the external context and identify strategic priorities to focus on in our casework. You will hold our strategic external relationships, in particular with law firms, advice agencies and Home Office representatives, and you will oversee our strategic litigation support.  You will share our expertise with the sector through second-tier advice, training workshops and peer support forums.  Our strategic work is rooted in direct casework, and so this will also be part of your role. You will be responsible for TUP’s casework provision for applicants who submit their own CoC applications independently, and you will support with other strategically significant cases as required.

About The Unity Project

Who we are

The Unity Project is a small charity that supports people with ‘Change of Conditions’ (CoC) applications required for access to public funds.

Why we exist

We want everyone living in the UK to have equal access to the welfare system. We exist to challenge the 'no recourse to public funds' (NRPF) policy in order to end it and, until then, minimise its impact.

Our values

We aim to be:

• Representative of and accountable to people who are navigating or have navigated the systems we want to change.
• Sustainable, so we can continue our work as long as it is needed.
• Trauma informed, recognising the impact of prior traumatic experiences and promoting an organisational culture which is safe, transparent, collaborative and responds empathically to each individual’s needs.
• Rooted in community, as we believe that strength comes from relationships of solidarity and mutual support.
• Equitable to all who give their time to the project.
• Tenacious, innovative, reflective and adaptable in our casework.

Benefits

• Salary - £46,849 pro rata
• Flexibility - We work together in person on Tuesdays and Thursdays. Beyond that we can be flexible about how you meet your hours.
• Annual leave - 35 days inclusive of bank holidays, plus a regular Christmas closure period (subject to board approval)
• Pension - 5% employee contribution, 8% employer contribution
• Clinical supervision - All staff have access to monthly clinical supervision
• Wellbeing - All staff have a personal wellbeing budget to spend as they need 
• Professional development - We organise regular all-staff training sessions to address needs identified by the team, and every staff member has an individual training budget for their own professional development. We aim to support all staff to grow and shape their roles in line with their career aspirations.
• Immigration support - On a case by case basis, we may be able to offer legal assistance with the immigration applications necessary to sustain this employment in compliance with UK immigration law.
• Working environment - We are a small and friendly team of staff and volunteers. We believe that effective opposition to the hostile environment is rooted in our relationships with each other and our community.

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.

Our values-driven approach means we recruit for values and train for skills.

The Role

Are you passionate about supporting people to live independently and thrive?

We’re looking for a dedicated Mental Health Support Worker to provide one-to-one support to people experiencing mental ill health. Your role will focus on helping people build the skills and confidence they need to maintain their accommodation and improve their quality of life.

You’ll work closely with local councils, mental health services, and other agencies to advocate for those you support. Using a person centred, strength-based approach, you’ll carry out needs assessments, coproduce support and safety plans, and guide individuals toward their personal goals. Your work will be grounded in empathy, professionalism, and a commitment to safeguarding.

We’re looking for someone who can build respectful, honest relationships while maintaining clear boundaries. You’ll help people understand and manage their wellbeing, monitor progress, and ensure all support is delivered to high standards.

What We Offer

Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.

Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.

Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.

Colleague Volunteering Programme –one day paid leave per year

Enhanced sickness pay – based on your length of service.

Earning Potential – optional overtime and refer a friend bonus scheme.

Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Please note P3 reserve the right to close this advert earlier than the stated closing date.

Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination