Homelessness and housing advice manager jobs

We have an opportunity for you to join our Customer Accounts team in Bristol as an Income Officer.

Salary: £26,227.50 per annum pro-rated

Location: Harrogate Shelter Shop

Contract: Permanent

Hours: Part time, 21 hours per week

Closing date: Thursday 30th April at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Harrogate shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

 About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the role:

165 King’s Cross Road is at the frontline of Camden’s response to rough sleeping. As a 16-bed short stay service, it’s more than accommodation – it’s a critical turning point. As a Resettlement Worker, you will make sure that time spent here leads somewhere meaningful.

You’ll work with people who are navigating multiple disadvantage – including mental and physical health challenges, substance use, and contact with the criminal justice system. Your role is to turn crisis into momentum. Through high-quality assessments, personalised move-on planning and creative problem-solving, you’ll support clients to secure safe, appropriate accommodation and take their next steps towards independence.

Resettlement is not just about finding a room. It’s about widening options, challenging barriers and advocating for people who may struggle to access housing on their own. You’ll build strong relationships with housing providers, the private rented sector and pathway services, navigating local connection rules and housing systems with confidence and persistence.

Your impact will be tangible. Every sustainable move-on frees up a bed for someone in crisis. Every successful tenancy reduces the risk of a return to rough sleeping. This is a role for someone who is organised, proactive and driven by outcomes - someone who believes that short stay should truly mean short stay.

If you’re ready to be part of decisive, coordinated action to end rough sleeping in Camden, we’d love to hear from you.

About you:

• You have experience supporting people facing homelessness and multiple disadvantage, with a strong understanding of the Recovery Model and strengths-based practice.
• You understand housing pathways and/or the private rented sector and can confidently navigate move-on options.
• You are skilled at completing high-quality risk and needs assessments and translating them into clear, SMART resettlement plans.
• You build strong partnerships with statutory and non-statutory services, advocating effectively on behalf of clients.
• You’re organised, confident with recording systems and numeracy tasks (e.g. budgeting, rent accounts, benefit calculations), and able to balance competing priorities in a fast-paced service.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based onsite in Crisis Newcastle Skylight, City House, City Road, NE1 2AF

Contract: Part-time - 21 hours to be worked between Wednesday to Friday – working pattern as follows:

• Wednesday – 9am to 4:30pm
• Thursday – 9am to 4:30pm
• Friday – 9am to 4:30pm

Salary: £17,246 (£28,774 FTE) per annum

About the role

Demand for support for people experiencing homelessness is changing and we have a vacancy in our Engagement and Assessment service.

This service provides first line support to people experiencing homelessness, assessing their needs, identifying support, and collaborating with other staff and services to address their homelessness.

We need someone to join this team as a receptionist to increase our capacity to respond to new and existing members of Crisis.

As the first point of contact, our Engagement and Assessment service greets individuals who are experiencing homelessness or facing a risk of homelessness. You will be working in a fast paced and often challenging environment, explaining and guiding people through the Crisis service offer, and signposting to other local support services. You will need to create a welcoming and equitable environment, to ensure that people seeking support feel understood and respected.

No two days are the same, and you will be greeting people, helping signpost to appropriate services and responding to telephone and email enquires in a positive and supportive way. This is a key role as you will be part of a members journey out of homelessness, right from their first presentation.

About you

As a receptionist you have a real opportunity to demonstrate your compassion and empathy for people experiencing homelessness as our first point of contact at Crisis. 

Sometimes visitors are distressed by their situation, and this role would suit someone who is both resilient and compassionate. 

You will need to have strong communication skills, be able to listen and respond even when people are demonstrating their distress through their language and behaviour. This is where you will demonstrate confidence in your ability to assertively challenge inappropriate behaviour and de-escalate conflict. 

You will develop professional relationships with our members who regularly attend and become part of their progression out of the most difficult of personal circumstances. Our current team tell us how rewarding and motivating this can be. 

You will need to be able to help manage the reception area, spot potential concerns and safety issues and respond to these to ensure that reception is a safe space for new and existing members, and other colleagues. 

You will have experience of working with vulnerable people, balancing this together with an excellent level of customer service, IT skills and an ability to accurately record sensitive information. 

You will be interested in evolving your skills and playing an active role as we continue to develop our Engagement and Assessment service further.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 26th April 2026 at 23:59

Interview date and location: week commencing 4th May 2026 at Crisis Newcastle Skylight, City House, City Road, NE1 2AF

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

About the role:

Step into a role where your work has immediate and lasting impact. At LaunchPad, our 14-bed assessment hub in Newham, you’ll support people coming directly off the street who are navigating multiple disadvantage, including mental health, substance use and physical health needs. This is more than a place of safety, it’s a turning point. You’ll build trusted relationships, work intensively with a small caseload, and support people to stabilise, reconnect with services and take meaningful steps towards longer-term housing. You’ll carry out assessments, co-produce support plans and be alongside clients day to day as they work towards their goals.

Working alongside a passionate, committed team, you’ll play a key role in reducing street homelessness across Newham. No two days will look the same. You’ll work in partnership with services across the borough, advocate for your clients and help them navigate systems that can often feel out of reach. You’ll be part of a service designed for people facing some of the greatest barriers, where persistence, creativity and compassion really matter.

At Single Homeless Project (SHP), we’re serious about your growth. You’ll have access to specialist training, clear progression pathways and the support you need to build a long-term career making a real difference to homeless Londoners.

About you:

• You’ve supported adults navigating multiple disadvantage, including mental health, substance use and homelessness
• You know how to build trust, even with people who may be unsure about engaging with services
• You’re confident supporting people to move into and sustain longer-term housing, including PRS and supported accommodation
• You can assess risk, plan meaningful support and stay calm and responsive when things feel challenging or unpredictable
• You’re organised and comfortable working with systems and partner agencies to keep support coordinated and on track

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 26th April at midnight

Interview Date: Tuesday 5th May Online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

We’re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you.

About the role

The GROW trainee will be working with our specialist Drug and Alcohol Prevention and Recovery Service which supports people with current or previous substance misuse to maintain their home and live independently and with our Home at Last Team that supports people with current substance issues who are not in structured drug or alcohol treatment/have difficulties engaging with treatment, who are currently or at significant risk of rough sleeping to access temporary accommodation and resettle longer term.

This vacancy is an opportunity for you to gain experience working with a leading provider of homelessness and housing advice and support. You will be part of a thriving Hub of advice and support services in Sheffield, supporting vulnerable people. The traineeship is open to anyone who has previously experienced any form of substance misuse and can bring their insight of how substance misuse affects housing need.  The GROW trainee programme is an opportunity for us as an organisation to learn from your expertise. You will help us to develop our services in Sheffield and across Shelter at a national level, ensuring that they follow the principles of co-production and being trauma informed. You will use your experiences to bring knowledge and insight to influence this work.  You will also have the opportunity to be involved in other projects within the Hub.

You'll support local campaigns and strengthen connections between the lived experience involvement group and the Hub, making sure lived experiences are valued and included.

Role specifics

We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others.

You’ll also need a commitment to equality and a zero-tolerance approach to discrimination and exclusion.

Good communication skills and the ability to make people feel heard will also be essential.

Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided.

Above all, we need people with a real desire to develop personally and learn new skills.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Shelter Sheffield has been providing housing advice and support to the city’s residents for over 20 years, specialising in emergency homelessness work, intensive support to children and families, people experiencing domestic abuse, and people experiencing multiple disadvantage. We offer a range of help to people in the community – including high intensity support, legal representation, housing advice, practical DIY assistance, and employment, training, and welfare benefits advice.  This model, while focusing on housing and homelessness, ensures that we can help an individual or family to address a range of inter-connected issues that may be impacting on their ability to sustain accommodation and thrive within the community. These issues include physical and mental health conditions, drug and alcohol use, income and money management, and domestic abuse.

We deliver housing and homelessness awareness raising and targeted advice sessions in a range of community settings. We aim to build the understanding and capacity of communities to take action on housing issues for themselves. We work in partnership and collaboration with many organisations to address the broken housing system.

This role is ring-fenced for those with lived experience of multiple disadvantage.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Regional Income Manager

We are seeking an experienced Regional Income Manager to lead high performing teams and drive income recovery across a large and complex housing portfolio.

Overview
Position: Regional Income Manager
Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
Location: Stratford, London with hybrid working (20 to 40 percent office based)
Hours: Full time
Contract: Fixed term, 11 months
Closing Date: 28 April 2026
Interview Dates: 5 and 6 May 2026

About the Role
This is a senior leadership opportunity within a large housing organisation undergoing transformation. You will take ownership of a significant income portfolio, leading multi-disciplinary teams to maximise income, reduce arrears and deliver strong, consistent performance.

Key responsibilities include:

• Leading and developing teams responsible for 9,000 to 20,000 accounts and arrears portfolios of £5.5m to £8.5m
• Driving income collection and debt recovery performance against key targets
• Creating a high performance culture through coaching and development of Customer Account Managers
• Managing complex arrears cases, working with legal partners, local authorities and external agencies
• Using data and insight to identify risks, improve outcomes and inform senior decision making
• Promoting a collaborative, one team approach across income services
• Supporting continuous improvement, policy development and operational strategy

About You
You will bring strong leadership experience from a fast paced, target driven environment, ideally within housing or a related sector.

You will have:

• Proven experience managing and motivating teams to deliver against KPIs
• Strong communication skills with the ability to influence a wide range of stakeholders
• In depth knowledge of housing law, landlord and tenant legislation and welfare reform
• Experience overseeing legal debt recovery processes
• Excellent organisational and problem solving skills with the ability to prioritise effectively
• Strong stakeholder management and collaboration skills
• The ability to analyse and interpret performance data to support decision making

About the Organisation
This organisation is one of the UK’s leading housing providers, supporting around 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on inclusion, sustainability and continuous improvement.

They offer a supportive working environment and a comprehensive benefits package including a generous pension contribution, annual leave allowance, health cash plan, life assurance, volunteering days and employee wellbeing support.

Other roles you may have experience of could include: Income Manager, Rent Arrears Manager, Housing Income Lead, Revenue Manager, Tenancy Services Manager, Debt Recovery Manager, Housing Operations Manager

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

JOB PURPOSE  

The Business Analyst will strengthen how we work by improving processes, systems, and the way we use data. This is a hands-on role, working closely with multiple teams across the organisation to identify challenges and develop solutions that are practical, proportionate, reflect the day-to-day realities of the working environment and are aligned with our values. The role requires someone who is a great communicator, has a consultative approach and can quickly build trust with staff and the senior leadership team. They will be able to balance what is an ideal solution with what is feasible in a charity context. The role will contribute to our mission to prevent and end homelessness by ensuring our systems, processes, and data are aligned with strategic priorities and delivery goals. 

MAIN DUTIES 

• Collaborate with teams across Service Delivery, Finance, People Services, Income Generation, and senior leadership to identify operational needs, understand challenges, and shape improvements  

• Facilitate workshops and consultation events to build a shared understanding of needs and challenges  

• Co‑produce delivery excellence standards with people who use our services, ensuring their experiences and insights help shape how we design, assess, and improve our work.  

• Document and analyse current workflows across and within teams and identify where improvements can be made.  

• Translate organisational needs into clear, actionable proposals for system or process improvements.  

• Lead organisational change arising from the analysis, working with managers and staff to plan improvements, coordinate implementation, and ensure changes are mainstreamed across the organisation.  

• Work with the Data and Evidence Manager to improve data collection and reporting, ensuring that it supports changes to processes and workflows.  

• Support the development of dashboards or tools that help track impact and performance.  

• Support staff through clear communication, documentation and training  

• Work closely with our IT Team to ensure systems meet user needs.  

• Manage user testing of any new systems  

GENERAL RESPONSIBILITIES 

• Working with the Head of Strategy and Evidence to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage  

• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.  

• To participate in regular supervision and appraisal to help identify job-related development and training needs.  

• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.  

• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.  

• To always undertake your role in a professional manner maintaining a high standard of work, and to always work in accordance with the aims, values and ethos of The Passage.  

• Undertake any other duties that may be required which are commensurate with the role  

PERSON SPECIFICATION

Our vision is of a society where homelessness no longer exists and everyone has a place to call home. 

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities. 

DESIRED EXPERIENCE 

E1 Proven experience as a business analyst or similar role 

E2 Staff Training and stakeholder engagement 

E3 Excellent written and oral communication skills 

E4 Experience of co‑production or involvement methods with people who use services (desirable) 

DESIRED KNOWLEDGE 

K1 Strong understanding of how organisational functions (e.g. service delivery, finance, HR) operate and interact 

K2 Familiarity with systems such as CRM, case management, and finance platforms

K3 Awareness of project lifecycles and change management principles  

K4 Familiarity with Excel, Power BI, or similar tools 

K5 Understanding of the housing and homelessness (desirable) 

Location: Blackburn, covering our Lancashire service – This can be a hybrid role based on service demands

Salary: Grade 5 - £37,739 or Grade 6 - £43,338 per annum depending on experience

Hours: Full time - 35 per week

Contract: Permanent 

Closing date: Monday 27th April 2026 at 11.30 pm

Join Shelter as a Housing Solicitor, in our mission to drive systemic change and fight for Justice.

If you are a dedicated Solicitor with a strong commitment to addressing the housing crisis we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission as a Solicitor to defend the right to a safe, and secure home.

Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your legal skills don’t just change lives—they shape a fairer housing system.

About the role

You will ensure you deliver high quality legal services through casework and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Managing Solicitor and the Hub.

About You

In this role, you will:

• Be a qualified Solicitor - we are open to newly qualified candidates with a demonstrable interest in social justice, as well as those who have 3+ years PQE and a strong track record in housing law and Legal Aid work
• Deliver high-quality legal advice and representation under our work as part of the Housing Loss Prevention Service, which provides free legal advice and court representation to anyone at risk of losing their home.
• Challenge unfair housing practices and systemic causes of homelessness through strategic casework and litigation
• Work closely with our London team to strengthen housing rights awareness across London
• Support Trainee Solicitors and Legal Advisers, ensuring high professional standards and compliance.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

 About The Team

Our legal Teams (Managing Solicitors, Solicitors, Legal Advisors and Trainees) are based throughout the England hubs, we are currently based in London, Plymouth, Bristol, Norwich, Birmingham, Manchester, Merseyside, Lancashire, Sheffield and Newcastle.

Our teams are enthusiastic, driven and champions for fighting the housing injustice.  Our teams whilst generating an income also address the housing crisis.

The Lancashire Hub has 25 staff and you will be a key member of the team defending the right to a safe home. Each of Shelter’s hubs has its own local priorities based on the issues our clients have. For Lancashire these are Homelessness and temporary accommodation, the private rented sector and social housing and people living in poverty.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-7 outlined in the job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

HMC is seeking a confident and capable Community Manager to deliver our community-based 'Wednesday Service' for migrants and refugees. Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming space for appointments and activities, and has long been the heart and soul of HMC's service. 

The Community Manager role is responsible for the coordination and delivery of HMC's Wednesday Service, including the management of all volunteers involved in the delivery of the service and oversight of our popular Holistic Advocacy service, delivered by volunteers.

This is a new post which recognises the importance of our Wednesday Service and the focus and resources required to deliver it effectively, whilst also recognising and seeking to empower the vital role our volunteers play in sustaining and enriching our services.

Please review the full Job Description & Person Specification for details of the role.

Team Leader - Housing

Location: Newcastle

Salary: Grade 5 - £38,724 per annum

Hours: Full time – 35 per week

Contract: Permanent

Closing date: Monday 4th May 2026 at 11.30 pm

Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be making a real difference to people affected by the housing emergency.

 About the role 

Your role will be essential to the day-to-day management of the Hub and in particular, the delivery of front-line services, contracts and projects. We will rely on you to lead and support the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within the local community. You will support the Hub’s Strategic Lead and management team to deliver our strategy locally, plan and supervise casework, monitor the effectiveness of our services as well as promoting them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About you

You will need experience of staff and service management, including casework support, risk management, supervision and safeguarding. A good understanding of housing law is essential, along with demonstrable experience of working in the advice and/or support sectors and working with external agencies. You must also be proficient in the use of a range of IT tools including case management systems and Microsoft applications.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Shelter North East has been based in Newcastle, covering advice across 12 Local Authorities, for over 25 years and is made up of teams delivering housing advice and support, administration, legal casework and DIY Skills. We also have colleagues covering Community Fundraising and Organising, Client Involvement and Business Development.  

One of our main focuses is systemic change, which we achieve through offering direct advice to clients, as well as training to partners and volunteers to build capacity across the housing sector. We aim to positively influence procedural and policy changes that will improve the experience and outcomes for all those with housing needs in the North East. 

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

If you would like to discuss the role please contact Tracy Guy, Strategic Lead for the North East by email - see ad

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:

•       Experience of day-to-day staff and service management, including casework support safeguarding and supervision

•       Experience and knowledge of the relevant area of housing provision required for the local context

•       Experience of working in a multi-disciplinary context with partners, community groups and other agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the role:

At the heart of Camden’s response to street homelessness, the Rough Sleepers Hub Assessment Centre at 165 King’s Cross Road offers people a safe, supportive place to begin their journey away from the streets. With 16 beds and a short-stay model focused on planned moves within 28 days, this service is about momentum, opportunity and change. As a Project Worker, you’ll play a central role in helping people take their next steps towards secure and sustainable housing.

Working in a psychologically informed and trauma-aware environment, you’ll lead a caseload and carry out meaningful assessments that place each person’s experiences, strengths and goals at the centre. You’ll develop personalised support plans, respond thoughtfully to complex situations, and offer practical, hands-on support - from daily living tasks and wellbeing, to housing pathways, training and employment opportunities. You’ll work closely with partners including Connect Forward, In Roads and Camden Routes off the Streets to deliver joined-up, holistic support that makes a real difference.

This is a role with variety, purpose and impact. You’ll be part of a service that supports people at a critical moment of transition, while being supported yourself through reflective practice, ongoing training and clear development pathways. If you’re motivated by change, collaboration and meaningful outcomes, this is a chance to grow your skills while helping others move forward with confidence and hope.

About you:

• You’re driven by helping people move forward. You know how to support someone to set goals, navigate change and stay steady when situations feel tough, responding calmly and thoughtfully when it matters most.
• You bring a trauma-informed, strengths-based mindset to everything you do. You understand professional boundaries and lead with respect, curiosity and a non-judgemental approach.
• You thrive in a busy, fast-moving environment. You manage your time well, take initiative and keep standards high, even when priorities shift and decisions need to happen quickly.
• You believe in the power of partnership. You’re confident working alongside other professionals and services, pulling people together to create joined-up support and real outcomes.
• You’re flexible, reliable and ready to step in when needed. You’re comfortable working across a rota that includes early and late shifts, some evenings and weekends, and you can support people to build financial stability through income maximisation and practical guidance.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note applications will be reviewed and suitable candidates offered interviews as applications are received. Therefore please submit your application as soon as possible, we reserve the right to close the advert when a suitable candidate has been identified. 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

Women-only post (Section 7(2)(d) applies)

Team Leader – Domestic Abuse Safe Accommodation (Cheshire West and Chester) 

Salary: £28,444 per annum
Hours: 32 hours per week
Contract: Permanent
Closing date: To be confirmed

About WHAG

WHAG is a leading charity delivering high‑quality, trauma‑informed support to women, men and families affected by domestic abuse, sexual violence, homelessness and relationship breakdown across the Northwest. Our work is rooted in empowerment, choice, strength and change, supporting people to rebuild their lives safely and independently. 

The Role

We are seeking an experienced and motivated Team Leader to lead and coordinate our Domestic Abuse Safe Accommodation Service in Cheshire West and Chester. Reporting to the Operations Manager, you will provide strong operational leadership, ensure high‑quality service delivery, and develop effective partnerships with local agencies and stakeholders. 

You will support and supervise staff, oversee casework quality, manage risk, contribute to service development, and ensure contractual and safeguarding requirements are met. This role includes participation in a 24/7 on‑call rota and occasional evening and weekend work. 

Key Responsibilities

• Lead and coordinate a trauma‑informed domestic abuse safe accommodation service
• Provide supervision, case management and quality assurance to staff and volunteers
• Manage referrals, risk assessments, safeguarding concerns and crisis responses
• Ensure effective multi‑agency working, including MARAC and local partnership forums
• Monitor service outcomes, complete reporting and contribute to service improvement
• Support recruitment, induction and development of staff and volunteers
• Maintain accurate records and ensure compliance with policies and legislation 

About You

You will have:

• Experience supporting adults and children affected by domestic abuse, sexual violence or stalking
• Experience of strengths‑based risk assessment, including DASH RIC
• Strong experience of multi‑agency working and managing complex cases
• Proven ability to manage, supervise and motivate teams
• A trauma‑informed, person‑centred approach to service delivery
• Knowledge of safeguarding, housing, welfare benefits and relevant legislation
• Strong IT skills, including Microsoft Office
• A commitment to equality, diversity and inclusion 

Essential Requirements

• Relevant qualification or equivalent experience (with willingness to work towards Level 5)
• Ability to travel across the contract area and access to a car
• Flexibility to work evenings, weekends and on‑call rota
• Enhanced DBS check 

What We Offer

• 25 days annual leave rising to 28 days (pro‑rata) plus bank holidays
• Pension via NEST
• Health plan and employee wellbeing support
• Flexible working (for non‑rota posts)
• Bike‑to‑work and tech salary‑sacrifice schemes
• Free parking and charity worker discounts 

WHAG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We welcome applications from all sections of the community.

Building Safety Manager

Location: London
Salary: £60,000 - £68,000 per annum

We are recruiting on behalf of a well-established Housing Association based in London for a Building Safety Manager to take a leading role in ensuring resident safety and full compliance with current and emerging building safety legislation.

This is a key appointment within the organisation, offering the opportunity to shape and lead building safety strategy across a varied residential portfolio, including higher-risk buildings, and to act as a central point of accountability under the Building Safety Act.

The Role

Reporting into senior leadership, the Building Safety Manager will be responsible for developing, embedding, and maintaining robust building safety management systems. You will ensure that statutory obligations are met, risks are effectively managed, and residents are engaged and informed.

Key responsibilities include:

• Acting as the organisation's lead professional for building safety and compliance

• Implementing and maintaining Building Safety Cases and Safety Case Reports

• Managing and maintaining the Golden Thread of information

• Ensuring compliance with the Building Safety Act, Fire Safety Act, and associated regulations

• Leading on fire and structural safety risk management across the housing stock

• Liaising with the Building Safety Regulator, Fire and Rescue Services, and other external bodies

• Providing expert advice to senior leaders, boards, and operational teams

• Supporting resident engagement and transparent communication on building safety matters

About You

The successful candidate will bring strong technical knowledge, regulatory understanding, and the ability to operate confidently in a highly scrutinised environment.

You will likely have:

• Significant experience in building safety, fire safety, or compliance within social housing or a regulated property environment

• Strong working knowledge of the Building Safety Act and related legislation

• Experience managing higher-risk buildings and safety case documentation

• The ability to influence and challenge at senior level

• Excellent stakeholder management and communication skills

Relevant professional qualifications (e.g. fire safety, building safety, construction, surveying or risk management) are highly desirable.

What's on Offer

• Salary of £60,000 - £68,000 per annum

• Hybrid working arrangements

• A role with genuine influence on resident safety and organisational strategy

• The opportunity to work with a values-driv