Homelessness and housing advice manager jobs

About the role:

This is a chance to help turn potential into possibility for people who have too often been locked out of opportunity.

At Single Homeless Project (SHP), we know that rebuilding a life is about more than housing. It is also about confidence, connection, skills, purpose and access to the right opportunities at the right time. Our Achieving Potential programme supports people across SHP to access learning, volunteering, training, education and employment, and this role will help strengthen and grow that offer so it is more connected, visible and accessible.

As Project Coordinator, you will coordinate the day-to-day delivery of the programme, keeping activity planned, information up to date and communication clear across teams, participants, volunteers and partners. You will help maintain the programme prospectus, manage enquiries, track engagement and outcomes, and support participants to move between opportunities in a way that feels joined up and meaningful. You will also help build relationships with colleges, employers, training providers and community organisations, opening up new routes for people to build skills, confidence and independence.

This is a brilliant opportunity for someone who enjoys making things happen, bringing structure to growing work, and creating the systems and relationships that help good ideas become real, lasting opportunities for people. At SHP, you will be supported to grow in the role through regular supervision, access to learning and development, and opportunities to build your skills in programme coordination, partnership working, impact reporting and inclusive service delivery.

Hybrid working for the role means 3 days in our SHP offices and services with opportunity to work from home around this. 

About you:

• You are a natural organiser who loves turning ideas into clear plans, smooth systems and meaningful activity that people can actually access.
• You build trust easily, bringing warmth, curiosity and respect to your work with clients, colleagues, volunteers and partners.
• You believe people’s futures should not be limited by homelessness, trauma or disadvantage, and you bring creativity and care to helping people move towards their goals.
• You are confident keeping things on track, whether that means managing information, coordinating schedules, communicating clearly or spotting practical ways to improve how things work.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 12th July at midnight

Interview date: Wednesday 22nd July at SHP Head Office in Kings Cross

Please note there will be a second stage interview for suitable candidates

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.

About the role:

No one should be locked out of psychological support because their life is complex, their trust has been broken, or services have struggled to reach them. In this role, you will help bring mental health support closer to people experiencing rough sleeping in Camden, working within SHP’s Rough Sleeping Outreach & Hub Service to support people whose needs may have been missed, misunderstood or left unmet for too long.

As Assistant Psychologist, you will work alongside the resident Clinical Psychologist to support psychologically informed, trauma-informed and compassionate practice across the service. You will help strengthen how we understand people’s experiences, respond to distress, reduce harm and create safer routes into support, stability and recovery.

This is a role rooted in both direct client impact and wider service development. You will contribute to assessments, one-to-one support, group work, reflective practice, case discussions and partnership working, helping staff and clients feel better supported when the work is complex and progress is not always straightforward.

You will be part of Single Homeless Project's (SHP’s) wider Psychological Services offer, with clinical supervision, learning and development, and the chance to grow your practice in a service where psychology is brought into the heart of outreach, not held at a distance.

About you:

• You bring a strong understanding of trauma, mental health, multiple disadvantage and the barriers faced by people experiencing rough sleeping.
• You are compassionate, reflective and resilient, with the confidence to build trust with people who may be wary of services or unsure about support.
• You can use psychological thinking in a practical, accessible way, helping clients and colleagues make sense of complex needs, risks and strengths.
• You work well as part of a multidisciplinary team, valuing partnership, curiosity and shared learning.
• You are organised, thoughtful and committed to safe practice, clear recording and using supervision to keep learning and developing.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Tuesday 14th July at midnight

Interview date: Wednesday 22nd July at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit.   

We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities.  This has been years of work for our charity and we're really excited to form the team that will work with our residents in our brand new home.  Our residents live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.

We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims.  We operate with these values:  respectful, inclusive, conscientious, compassionate, honest.

The purpose of this role is to support the residents to achieve their personal goals for independent living and wellbeing, safely and with dignity.  You'll create support plans, offer practical advice, induct new residents, conduct welfare checks and meetings, arrange activities, work with other agencies, deal with emergencies, support good safeguarding practices and help look after our new building.

We're expecting a shift pattern where you could be rota'd to work either 8am - 4pm or 12pm - 8pm, Monday to Friday.  There are times when lone working will be a requirement for this role, especially the last part of the later shift.  An enhanced DBS check will be required.

You’ll bring:

• excellent people skills, and the ability to build trust with a wide range of people
• experience of working with older people or supporting people with independent living.
• a flexible and proactive approach
• a strong commitment to safeguarding and to respecting diversity and inclusion. 

We can offer:

• a salary of £26,936 - 30,000 per annum
• membership of the Social Housing Pension Scheme (defined contribution)
• a friendly and supportive working environment with strong values, good staff facilities (and free tea and coffee)
• the opportunity to be part of setting up something brand new from the very start.

For more information please see the full job description and person specification attached.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a new and exciting role at Crisis Skylight Birmingham to join a team of experienced and highly skilled staff supporting homeless people move into their own long term sustainable tenancies.

Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

Contract type: Fixed Term till July 2027

Salary: £38,645 per annum

About the role

As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.

About you

To be successful in this role you will need to demonstrate the following skills, experience and knowledge:

• Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
• Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
• Experience of working with homeless people and supporting them achieve a positive housing outcome
• Understanding of housing law
• Developing, building, and maintaining relationships with key stakeholders
• Experience of working in a lettings and housing procurement environment
• Managing a caseload of homeless people and working towards case management standards
• Showing resilience when dealing with difficult situations
• A self-starter who can work on their own initiative

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 28th June 2026 at 23:59

Interviews will take place on Thursday 9th July 2026 at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

37.5 hours per week / permanent / working Monday to Friday 0900-1700.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Are you an experienced cleaning professional looking to step into a new role? Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?

Our Maintenance team works across multiple properties to ensure our residents have safe, good‑quality homes. We work closely with project staff to identify and complete repairs, carry out regular and ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty homes for new residents.

We operate across West Sussex, centred around our Foyers in Horsham, Worthing, and Crawley which provide 24‑hour supported housing for young people aged 16–25. We also manage several larger shared houses (typically 4–8 residents) through our Transitional Housing teams, supporting young people on their journey to independence.

In total, the team helps maintain safe homes for approximately 300 residents across the county.

We are recruiting for a Cleaner to work as part of a small team of Maintenance Workers across West Sussex. This is a hands-on role; undertaking planned communal cleaning, responding to unexpected cleaning needs, undertaking cleaning of empty properties, working on and assessing the day‑to‑day compliance of our sites. You will be working closely with housing staff throughout the projects.

In delivering the role, you will:

• Complete day‑to‑day cleaning in YMCA DownsLink Group properties, ensuring all work meets agreed quality standards, safety requirements and timescales.
• Assist the maintenance team with voids (empty homes) work, from ‘keys in’ to ready-to-let, working to agreed targets and KPIs.
• Work across all allocated sites, planning travel and workload to meet priorities and service needs.

• Liaise promptly with the Supported Housing Managers or Repairs Supervisor when work cannot be completed due to lack of capability, time or access.
• Communicate clearly and respectfully with residents and staff regarding tasks, access requirements and expected timescales.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Experience and Knowledge

• Experience or providing a cleaning service
• Experience working within a supported housing service or similar community setting (desirable)
• Knowledge of health and safety in the workplace
• Ability to work to clear targets and KPIs, keep accurate records of work undertaken and complete tasks within agreed timescales and service standards
• Good customer relationship skills, with the ability to build and maintain respectful relationships quickly and manage challenging behaviour, escalating issues as needed
• Ability to work autonomously with minimal supervision and deal with unexpected problems that arise

CLOSING DATE: Sunday 12th July at midnight.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Location: Bournemouth

Salary: Grade 7 - £50,474 per annum

Contract: Fixed term for 12 months

Hours: Full time - 35 hours per week

Closing date: Sunday 28th June 2026 at 11.30 pm

Are you an influential, analytical and ambitious individual with excellent leadership skills and a proven record of working in homelessness or social justice? Do you have experience of service delivery and project planning, budget setting and management, and stakeholder engagement? If so, consider moving to Shelter as our new Strategic Lead for Dorset and you could soon be making a real difference to people affected by the housing emergency.

About the role

You will be the local leader for Shelter’s Community Services, leading the team in implementing Shelter’s strategy locally, delivering the local response to the housing emergency and empowering the local community in Dorset to fight for home.

You will take the lead on the delivery of services and contracts to provide consistently high levels of performance, planning and delivering service development strategies, including seeking business development opportunities that align with our strategic aims, both across Community Services and in partnership with the Lead Solicitor.

Also, you will promote and direct systems change activity, so we better understand what is influencing people’s experience of homelessness and bad housing and have effective plans to influence change.

You will act as an ambassador for Shelter in the local area, representing the organisation through media, networks and local stakeholder engagement.

Alongside this, you will plan and implement resourcing plans for your Hub, including staffing, volunteers and engaging people with lived experience and will manage the Hub Leadership team. Ensuring there are multiple and ongoing opportunities for people with lived experience of homelessness and bad housing to be part of Hub development, activities and learning is a key element of this role, as well as upholding and promoting a learning culture with the Hub.

About you

You will have a proven working knowledge of homelessness, housing and related issues affecting local communities. You have sound experience of managing and delivering contracts, partnerships and services along with experience of being involved in implementing and reviewing change management, whilst demonstrating excellent budgeting and financial reporting skills.

The ability to proactively develop and maintain key relationships and having impressive analytical skills to use insight and evidence to present data, manage performance and to identify and implement systems change are vital to this role, as are impressive interpersonal and communication skills, both verbal and written.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our team in Dorset has been providing housing advice and support services within the area for over 20 years. We have office bases in Bournemouth and Weymouth as well as working in community venues and partner organisation sites. We deliver a wide range of housing rights, legal services, community and support work and advocate for change to fix the broken housing system.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit a supporting statement with responses to the 'About You' points 1 -5, highlighted in bold and outlined in the job description, of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Exempt Accommodation Support Service is based at our main hub in Digbeth but provides outreach support across the city. We are looking for project workers to provide flexible, person-centred support to people aged 25 years plus who are precariously accommodated, have a history of homelessness or who are at risk of becoming homeless. It will primarily be supporting people living in exempt accommodation who have support needs relating to substance use, physical health and mental health.

The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.

This is a part office-based, part community-based role with a requirement to travel to accommodation providers and outreach sites. Travel expenses will be paid for any journeys undertaken.

Key tasks (selection of):

Provide a person-centred service to individuals, taking a psychologically informed approach, advising and supporting to ensure that clients are given choice and control about how their support is delivered.

Assist with practical support such as travel issues, settling into accommodation and addressing any immediate accommodation issues.

Ensure individuals have access to key services, including health care, substance misuse, and wellbeing services.

Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.

To support with timely reporting information regarding visits, support plans and session notes.

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

Interviews will be arranged for Wednesday 24th and Friday 26th June onwards. Candidates must be available for these dates. 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (CSS Housing)
Reference: 363
Salary: £26,000 - £26,500 per annum
Hours: Full-Time, 37.5 hours per week (5 days per week)
Reports to: Senior Lead Complex Needs and Community
Working base: West Hertfordshire + possible Herts countywide travel.

About the Service

Community Outreach Workers support people with complex needs who have Housing issues as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.

The five-day post will be delivered in West Hertfordshire. With the flexibility to travel Hertfordshire County.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• Provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Hertfordshire.
• Ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• Remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• Raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 3rd July 2026 at 5pm
Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged.
Interviews will be held on a rolling basis at our Watford Wellbeing Centre
N.B. Please quote reference number 363 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Corporate Complaints Manager

Cambridge

Permanent

Full-Time

This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.

You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.

You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.

You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.

About the role

Reporting to the Executive Director, Customers Services you will:

· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses

· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice

· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.

· Analyse complaint data and identify trends, root causes, and opportunities for improvement

· Support continuous improvement across the complaints process and customer experience

· Prepare our internal and external reporting and self-assessments and ensure they are published on time.

What You’ll Bring

You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.

Experience

· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment

· Experience of implementing change to drive up standards and performance

· Experience of using and improving databases / IT systems for customer and/or complaints data.

· Experience of collating and presenting data to a range of audiences

· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing

Skills

· Excellent communication, influencing and listening skills

· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance

· Excellent investigative and problem-solving skills

· Excellent analytical skills, using data to drive improvement

· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs

· A collaborative and assertive approach to working with colleagues and teams to drive improvement

Qualification:

Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.

Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.

Benefits of working for CHS Group:

· Employee discount scheme (retail, leisure, gym membership and fitness equipment)

· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

· Employee Assistance Programme

· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. 

· Cycle to work scheme (salary sacrifice)

· One day off a year to volunteer for a charity of your choice

· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

· Company sick pay

· 58p per mile business mileage allowance

· Refer a friend scheme (£250)

· Contributory pension scheme, which both you and CHS contribute to

· Enhanced maternity and paternity leave

· Flexible Working Policy

· Full induction

· Comprehensive free training and development opportunities with paid time off

· Free DBS (for relevant posts)

· Free onsite/nearby parking

· Hybrid Working Policy

· Flexitime

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026

INTERVIEWS: Friday 31st July 2026

37.5 hours per week / permanent / working Monday to Friday 0900-1700.

A full, valid UK driving licence is essential; a vehicle will be provided.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Are you an experienced cleaning professional looking to step into a new role? Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?

Our Maintenance team works across multiple properties to ensure our residents have safe, good‑quality homes. We work closely with project staff to identify and complete repairs, carry out regular and ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty homes for new residents.

We have sites across East Sussex, centered around our Foyers in Eastbourne and Hastings. These services provide 24-hour supported housing for young people aged 16–25, offering low to medium levels of housing-related support. There are homes throughout East Sussex for young people we continue to support into independence via our Transitional Housing teams, these are typically larger shared houses of 4-8 residents sharing some communal facilities such as bathrooms and kitchens. In total there are approximately 180 residents in East Sussex that the maintenance team oversee.

We are recruiting for a Cleaner to work as part of a small team of Maintenance Workers across East Sussex. This is a hands-on role; undertaking planned communal cleaning, responding to unexpected cleaning needs, undertaking cleaning of empty properties, working on and assessing the day‑to‑day compliance of our sites. You will be working closely with housing staff throughout the projects.

In delivering the role, you will:

• Complete day‑to‑day cleaning in YMCA DownsLink Group properties, ensuring all work meets agreed quality standards, safety requirements and timescales.
• Assist the maintenance team with voids (empty homes) work, from ‘keys in’ to ready-to-let, working to agreed targets and KPIs.
• Work across all allocated sites, planning travel and workload to meet priorities and service needs.

• Liaise promptly with the Supported Housing Managers or Repairs Supervisor when work cannot be completed due to lack of capability, time or access.
• Communicate clearly and respectfully with residents and staff regarding tasks, access requirements and expected timescales.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Experience and Knowledge

• Experience or providing a cleaning service
• Experience working within a supported housing service or similar community setting (desirable)
• Knowledge of health and safety in the workplace
• Ability to work to clear targets and KPIs, keep accurate records of work undertaken and complete tasks within agreed timescales and service standards
• Good customer relationship skills, with the ability to build and maintain respectful relationships quickly and manage challenging behaviour, escalating issues as needed
• Ability to work autonomously with minimal supervision and deal with unexpected problems that arise

CLOSING DATE: Sunday 12th July at midnight.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

This is a joint venture between Citizens Advice Woking (CAW) and i-access, the drug and alcohol community service which offers specialist assessment, support, and treatment to people in Surrey who want help with their drug and/or alcohol use. The role is fixed term to the end of March 2027, but it is hoped that it will continue, subject to funding. 

We are looking for a highly motivated person to join our specialist team. It is essential that the applicant has recent experience of advising clients, at Citizens Advice or another comparable organisation. 

You will need to demonstrate that you can cope with a demanding caseload and that you are able to monitor and manage your own caseload to meet deadlines. The successful candidate will be required to work with i-access service users, either remotely or in person, the role is to provide information, advice, and casework in all areas of generalist advice, but particularly in the areas of welfare benefits, debt, and housing. Patience and empathy are essential. 

The i-access adviser will need to travel to the three i-access locations in Guildford, Redhill, and Chertsey as well as to CAW’s office in Woking. It's likely the role will also entail working remotely from home, which will require a confidential work space and reliable Wi-Fi.

We will require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job. 

The Citizens Advice service values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently under represented in our workforce. 

For more information about the role and how to apply, please see the job pack. 

WHO WE ARE

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

YOUR ROLE

We are looking for a passionate and organised individual to join our team as a Health Link Events Co-ordinator. This is a varied and rewarding role where you will plan and deliver community health day events across SW London boroughs, bringing together NHS partners, community organisations, and volunteers to improve health outcomes for people experiencing or at risk of homelessness.

Alongside coordinating events, you will play a meaningful part in supporting and advocating for our clients — facilitating service user involvement groups and making sure the voices of those we work with are truly heard and valued. Building warm, trusted relationships with clients, many of whom have complex needs, will be at the heart of what you do.
We are looking for someone who is empathetic, non-judgmental, and trauma-informed, with a genuine commitment to social justice and making a difference. You will be an effective communicator and skilled coordinator, able to manage multiple priorities, support and inspire volunteers, and build strong working relationships with a wide range of partners. Resilience, adaptability, and a person-centred approach are essential.

This is a 12-month fixed-term contract based primarily at our Twickenham (TW1) office, with regular travel across to support our communities in Richmond, Wandsworth and Kingston boroughs. Occasional travel to Croydon, Sutton, and Merton may also be required.

WHY JOIN US

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Could this be your next role? Read the full Job Description now!

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Salary: £38,645 per annum

About the role

As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies.

As a Lead Worker you will:

• Support members to develop and follow a personalised plan to end their homelessness sustainably.
• Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs.
• Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs.
• Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations.

Skills, knowledge, and experience vital to succeeding in this role:

• Passionate about and dedicated to ending homelessness sustainably.

• Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.  

• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation 

• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness. 

• Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
• Flexible and adaptable to change. 

• Strong team player, able to use own initiative and reflect on your own practice. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 5th July 2026 at 23:59

Interview date and location: Tuesday 14th July 2026, in-person at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094