House manager jobs in little venice, greater london

Duty Worker

Location: Bexley

Salary: 2:1£11,302 - 11,965.20 (unqualified) 

Please note candidates will be appointed at bottom of both bands. 

Hours: 15 hours per week (Monday and Tuesday)

Contract: Perm

Vacancy Reference:s678

Closing Date: 02.06. 25

Interview Date: 10.06.25

Solace Women’s Aid is an innovative, exciting, charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

Solace Women’s Aid provides a wide range of services to victim/survivors of domestic and sexual abuse in Bexley including an advocacy and support service and specialist services co-located in a number of services. Solace works in partnership with the police to ensure that victim/survivors of domestic abuse are able to access the necessary support. As part of this partnership Solace are recruiting for a group worker, who will co ordinate and provided trauma informed groups to women in an in person and if required online setting. A key aspect of the role will be to advocate on behalf of service users to improve access to support in Bexley. This role will include assessing risk and ensuring that records are up to date in relation to progression of group work, sign posting of services users to other agencies where appropriate and ensuring that services users are supported to obtain access to the core service if and when required.

About the Role

The Duty Worker will Act as the first point of contact for Service Users who are victims of domestic abuse, you will complete risk and needs assessments, safety plan and provide advice and guidance.  You will then allocate to a IDVA for ongoing support.

In addition, you will be responsible for managing the duty phone and inbox, processing referrals from other agencies onto the duty spreadsheet and case management system. You will liaise with a range of appropriate agencies and services to ensure effective partnership working the Service User receives the best support package.

About You

We're looking for highly organised and self-motivated applicants who are passionate about ending VAWG. You will have a “can-do‟ approach and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. You will receive training and support for this role as necessary.

Successful applicants will have in-depth knowledge of domestic abuse and its impact on women and children, experience of providing emotional and practical support to victims of VAWG, and a strong understanding of housing options and legislation.

A relevant qualification in VAWG is desirable but not essential. 

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Solace Women’s Aid values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Solace is a Disability Confident employer. 

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.

We request no contact from recruitment agencies.

We’re looking for someone who’s excited by a challenging role that stretches their skills, builds new ones, and offers real variety. You’ll help align the story of what we do with how we use our resources, embedding our branding across all communications and bringing our mission to life. We actively encourage personal and professional development through training, mentoring, and hands-on experience.

ECHO is a charity that is independent from but works closely with the NHS Guy’s and St Thomas’ heart care network (47 hospitals) to support children affected by a heart condition and their families. We’re seeking a highly organised, results-oriented team player, with excellent writing and content-creation skills, to build active engagement with our community of families, professionals and fundraising supporters. This role will suit someone confident to take initiative who enjoys teamwork, creativity, variety, and ‘putting jobs to bed’, who can balance the many short-term deadlines of two different focus areas with some longer-term pieces of project work.

As a small organisation with programmes of family support, youth work, corporate and individual fundraising, we offer the successful applicant exposure to build skills, from concept to delivery, on a wide range of project areas.

Key tasks

Communications (60% of time)

• Deliver engaging communications across social media, media outlets, newsletters, and publications by leading on ECHO’s Communications Plan and content creation.
• Strengthen ECHO’s brand and visibility by applying and championing consistent brand and style guidelines.
• Support fundraising and storytelling by producing e-newsletters, reports, and working with a designer on our annual newsletter to showcase impact.
• Inform and empower families by keeping ECHO’s website and private Facebook group updated with reliable, relatable content, and collaborating with partners to produce patient information resources.

Administration (40% of time)

• Deliver memorable experiences for families and young people by managing event logistics, handling enquiries, coordinating entertainment, and ensuring smooth registration and follow-up.
• Strengthen supporter relationships by coordinating the timely sending of T-shirts, certificates, thank-you letters, and other engagement materials.
• Enhance team efficiency by drafting meeting agendas, circulating papers, taking accurate minutes, and keeping the office environment well-organised and well-stocked.
• Provide high-level administrative support to the CEO by managing day-to-day tasks with sensitivity, discretion, and attention to detail.

This list does not cover every aspect of the role but will give you a flavour of the combination of taking a lead and hands-on work the job requires. Your days will be busy but controlled! There’ll be a lot to pack in, but, as the only comms and admin person, you’ll have scope to prioritise where your time and focus will get the best results. You’ll work across all our teams gathering, packaging, and sharing their news and information and supporting them to deliver with efficiency and high impact. If you like a ‘no-two-days-are-the-same’ environment and the ‘mucking in together’ dimension of a smaller charity, ECHO could suit you well.

Please see attached the full job description

Hours: 14hpw (2 days/week)

Salary: £28,830–£34,110 FTE / £11,532–£13,644 actual (depending on experience)

Fixed-term to 31 March 2026 | Hybrid working (on-site required)

Do you want to play a vital role supporting the wellbeing of NHS staff and their families?

Citizens Advice Camden is looking for a Generalist Adviser (or Trainee Generalist Adviser) to deliver a dedicated advice service to hospital workers at Great Ormond Street Hospital.

As the adviser delivering this particular service, you’ll provide one-to-one advice and casework on a range of issues, from housing and benefits to debt and employment, helping staff navigate the real-world pressures they face. You’ll be based within the hospital's staff support environment and work alongside other Citizens Advice advisers delivering a separate service.

Whether you’re an experienced adviser or looking to train, we’ll support your development with supervision and access to the full Citizens Advice training programme. You will  manage your own caseload, shape how the service is delivered, and build strong links with hospital staff and departments.

What we offer:

• A meaningful role supporting frontline NHS staff and their families
• Training and progression as a Citizens Advice adviser (if not yet qualified)
• A flexible, hybrid working pattern with a regular on-site presence at GOSH
• Supportive supervision and access to the wider Citizens Advice Camden team

This is a part-time, 2-day-a-week role based at Great Ormond Street Hospital in central London. The service is well-established and valued by the hospital. You will need to meet the criteria for honorary staff status at GOSH, including an enhanced DBS check.

If you’re empathetic, organised, and committed to delivering impactful advice, we’d love to hear from you.

For further details and how to apply please click on the apply button.

Closing date: Monday 2 June

We are looking for a passionate and empathetic individual who has the skills, knowledge and experience in coordinating casework and undertaking reporting of data to stakeholders. The IPO will undertake and be responsible for a range of administrative functions to advance and simply casework flow under the Sub-Regional Immigration Advice Service (SIAS) project. The IPO must have the ability to communicate effectively with referring agencies and stakeholders on a regular basis. The IPO will organise and present data to funders and others on behalf of NKLC. The IPO would have a good general understanding of Legal Aid casework, and the regulatory obligations set by the SRA and IAA.

Are you someone who is passionate about social justice for women? Do you want to use your positive and collaborative energy to support a well loved charity that makes a real difference to the lives of local people and communities of south London? Join Pecan as our Women's Service Community Advocate, and help us enable women in Southwark and Lewisham to access trauma informed advocacy, support, advice and signposting services with a focus on mental health, finance and debt, housing, and substance use.
 

We offer 1:1 Advocacy and Casework to women who are exiting the criminal justice system, women at risk of entering the criminal justice system, and other women at multiple disadvantage with complex needs in the boroughs of Southwark and Lewisham. Our hub spaces provide a safe space for women in the boroughs, where they can make new social connections and build their confidence through our programme of workshops.

You will be co-located in Women’s Hubs in Southwark and Lewisham, providing support to women in the community and those leaving custody, and assisting them to access wider-borough services. By providing 1:1 advocacy for your clients, you will assist the organisation in transforming the lives of the most disadvantaged people in our community.
 

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Client Care: Provide advocacy, emotional and practical support to women referred to our services. 
• Communication: Use a variety of strategies to communicate effectively with service-users, prison and probation staff, external organisations, and the general public. 
• Administration: Maintain accurate, confidential service-user records of interaction, interventions, and contact details. 

Key Requirements (specific skills, qualifications required):

• Thorough understanding of disadvantages specifically faced by women and strong commitment to achieving equality for women
• Excellent interpersonal skills including ability to sensitively manage issues arising with clients
• Ability to communicate and motivate both verbally and in written media
• Ability to competently use a range of ICT packages

Desirable knowledge/expertise

• Experience of providing advocacy / support / case work
• A relevant qualification
• Knowledge and understanding of prison and/or probation services
• Broad experience of dealing with people from a range of backgrounds and cultures

Please read the Job Description for more information.

Closing Date: Wednesday 4th June 2025, 9am

Interview Date: Week commencing Monday 9th June 2025, Details TBC 

Start Date: ASAP

About the role

This new role will be part of our Supporter Engagement team, which includes Special and Challenge Events Fundraising, Community Fundraising, Individual Giving and Supporter Care. Our Special Events programme has expanded significantly in recent years, and we
have ambitious plans as part of our new three-year strategy. As part of this, we organise a diverse range of fundraising events, including a Comedy Night, Garden Party, Sports Quiz, Carol Service and Gala dinner.

Working closely with the Head of Supporter Engagement, the Special Events Officer will play a key role in developing and managing our special events programme. This includes overseeing multiple aspects of event planning and execution, collaborating with the Marketing and Communications team to produce high-quality event materials and ensuring that every event runs smoothly. Additionally, you will help manage key relationships and maximise fundraising income.

A key focus of this role will be leading the organisation of our annual Carol Service at St Margaret’s Church, Westminster Abbey, while also exploring opportunities to develop a new special event that diversifies our income streams and broadens our audience.
You will also stay ahead of industry trends, conducting competitor research and analysis to ensure our events remain innovative, competitive, and appealing to supporters.

Main duties

• Supporting the co-ordination and delivery of our special events programme.
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Work closely with the Marketing and Communications team to produce event materials including event programmes.
• Support the Philanthropy Officer with the organisation of our annual cultivation event.
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with the view to develop a new Special event within the portfolio.
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Key responsibilities

• In conjunction with the Operations Coordinator Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Experience of supporting or delivering special events.
• Experience of recruiting new fundraisers and providing excellent stewardship.
• Creative thinker with the ability to take the lead, initiative and problem solve.
• Understanding of how to use insight, data and market trends to identify opportunities
  and make recommendations.
• Experience of tracking income and expenditure targets.
• Working in the charity sector.

Desired knowledge

• Special events, fundraising and trends.
• Digital fundraising and online fundraising platforms.
• Excellent organisation & time management skills.
• Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently.
• GDPR and all relevant fundraising regulations.
• Shared passion for the work of The Passage.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Domestic Abuse Caseworker
Reference number: 282
Responsible to: Team Leader
Working base: Watford Wellbeing Centre
Working hours: 37.5 Hours Monday - Friday
Rate of pay: £26,000 - £27,000 per annum

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About the role

The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide support and advocacy services to clients experiencing domestic abuse
• To ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To maintain and enhance service delivery standards and effectiveness.
• To support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately.
• To collate and obtain feedback regarding the effectiveness of the service.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 30th May 2025 at 5pm.
Interviews will be held on a rolling basis.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

We are a youth movement that empowers refugees and migrants to flourish in the place that they call home.

There are thousands of young refugees and migrants arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive. 

Our residential experiences are at the start of this journey, allowing us to create a space where we can build a community, teach leadership skills and spark ideas. With the right support, our ambition is to ensure that young refugees and migrants have the agency to take control of their own lives.

We are looking for a highly organised and proactive Administrator to support the smooth running of our Programmes and Operations. This role is essential in ensuring that our logistics, partnerships, and communications run efficiently, allowing us to reach and support more young people. You will work closely with suppliers, referrers, and our internal team to coordinate key aspects of our programmes.

RESPONSIBILITIES

Programme & Operations Support

• Support the coordination of OSH’s residentials, events, and programmes, ensuring logistics run smoothly.

• Arrange bookings (e.g. facilitators, venues, catering, transport) to ensure contracts and payments are managed efficiently.

• Assist in staff recruitment and volunteer management with recruitment, interview scheduling, onboarding, inductions, organising meetings and receiving feedback.

• Manage resources in our lock up (based in Hornsey)

Administrative & Organisational Support

• Maintain accurate records, databases, and documentation to ensure compliance and efficiency.

• Handle general inquiries via email and phone, acting as a key point of contact for external stakeholders.

• Support the team with minute-taking in meetings.

Partnerships & Referrals

• Communicate with referrers (such as youth groups, schools, social workers, and community organisations) to ensure young people are referred and engaged in our programmes.

• Support with phoning participants and referrers to support them to complete sign up forms where necessary

• Track and monitor referral processes, ensuring smooth communication and follow-ups with referrers to maximise participation at our events

• Maintain good relationships with external partners such as venues, facilitators, transport companies and other organisations we work with. 

Finance & Compliance Support

• Assist with financial administration, such as processing invoices, logging donations, and tracking expenses.

• Ensure OSH meets data protection and safeguarding requirements, keeping records up to date.

Other duties

• Getting involved in OSH events in the evenings and at weekends, including residentials. These are overnight trips from 2 to 5 nights

• Other duties as may be required from time to time

IDEAL EXPERIENCE

• Strong organisational and administrative skills, with the ability to manage multiple tasks.

• Experience in the charity, youth, or refugee/migrant sector.

• Excellent communication skills, both written and verbal.

• Confident in communicating with external partners, suppliers, and stakeholders.

• Proactive, with the ability to take initiative and problem-solve.

• Strong attention to detail and accuracy in maintaining records.

• IT proficient, including experience with email, spreadsheets, and document management.

• Knowledge of financial administration (e.g. processing invoices).

• Understanding of and commitment to data protection principles and maintaining confidentiality. 

• Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, and Oromo.

YOUR APPLICATION

We believe that diversity simply makes for a stronger team. We aim to create a workplace that is welcoming for all, inclusive of ethnicity, disability, age, religious belief, marital status, pregnancy, sexuality or gender. In order to reflect the ethnic diversity of our participants, we are particularly encouraging applications from applicants who come from global majority backgrounds, or applicants who have lived experience of seeking asylum.

Successful application is conditional on references and the passing of an Enhanced DBS check.

Overcoming imposter syndrome

At Our Second Home, we know that self-doubt can hold people back from pursuing opportunities they’re more than capable of excelling in. The term “imposter syndrome” is often used to describe this feeling—the belief that one’s accomplishments aren’t legitimate or that they don’t truly reflect effort or ability.

We want to encourage anyone who is passionate about our mission and eager to take on a meaningful challenge to apply for this role, even if you don’t tick every box on paper. We value the unique skills, perspectives, and experiences each individual brings and are committed to supporting the right candidate to grow, thrive, and make a lasting impact alongside us. You might be exactly who we’re looking for!

We’re looking for a compassionate, organised, and proactive Support Worker to join our dedicated Carers in Mind team at Richmond Borough Mind. This is a varied and rewarding role, offering both one-to-one emotional support and the chance to help shape an inspiring programme of workshops, peer-led groups, and social events for adult carers supporting loved ones with complex mental health needs.

As part of a small, friendly team, you’ll be central to the day-to-day running of the service—coordinating events, managing communications, and working collaboratively with health and social care partners to ensure carers feel heard, valued, and supported. You’ll need to be confident with digital tools, highly organised, and comfortable working independently as well as in a team. If you’re someone who enjoys connecting with people, thrives on variety, and is committed to promoting wellbeing and recovery, we’d love to hear from you.

Due to a recent restructure within the organisation, BVSC are seeking a Children & Young Person Community Connect Wellbeing coordinator, who is passionate about improving health and wellbeing within Bexley.

In this role, you will work within a team to empower residents to access local charities, community groups, and services. Working alongside healthcare professionals and local organisations, you’ll help create personalised action plans, provide ongoing support, and ensure that everyone receives the care and guidance they need.

Can you help us to support new dads and dads-to-be?

We are recruiting a Dad Matters Coordinator to help us reach more families in Brent. This is a great opportunity for someone with parenting experience to support new dads at a critical time in their parenting journey.

The Dad Matters Coordinator will support dads with attachment and bonding, mental health and access to services. You will have the ability to work with professionals and healthcare services to ensure dads are engaged, supported and heard within clinical pathways. Additionally, you will help develop and run group sessions with dads and will be at the forefront of growing our volunteering opportunities.

No formal experience of healthcare, mental health services or children's services is required - you will just need the compassion and skills to enable dads to have those difficult conversations, and talk about how they’re really feeling.

We are looking for someone proactive who is keen to make a difference. Someone with good people-skills, who can build on our existing relationships in the borough. The work requires a regular presence in Brent for visibility, field-based community engagement and training.

We would love to speak to you if you're curious about the role but you're not quite sure whether it's right for you.

We are working with a lovely charity client who are looking for an Interim Acquisition Lead to join their team on a part time basis (3 days per week) for an initial 3 month contract. 

This is a key role leading supporter acquisition for a well-known charity. The post-holder will be responsible for developing and delivering strategies to bring in new donors and grow income.

Key Responsibilities:

• Develop and deliver the charity's supporter acquisition strategy.

• Manage a large budget

• Oversee and deliver high-performing acquisition campaigns across various channels (DRTV, Digital, OOH, inserts, press, direct mail, and direct dialogue).

• Develop and enhance acquisition propositions and donor products.

• Manage relationships with external agencies.

• Lead and develop the Acquisition team.

• Ensure all acquisition activity is underpinned by robust analysis and insight.

• Ensure all acquisition activity adheres to best practice and regulatory standards.

• Foster a collaborative working culture across the fundraising and communications directorates.

• Stay up to date with emerging trends and innovations in the charity sector.

Person Specifications:

Essential:

• Extensive experience in Individual Giving acquisition at a senior level, managing multi-million-pound investment budgets.

• Proven expertise in multi-channel direct response fundraising, including DRTV, digital, direct mail, and direct dialogue.

• Strong financial acumen, with experience in budget management, forecasting, and investment decision-making.

• Demonstrated ability to lead and develop high-performing teams.

• Exceptional relationship management skills, with experience managing external agencies and key stakeholders.

• Data-driven approach with a strong understanding of fundraising performance metrics, analytics, and insight-led decision-making.

• Experience working cross-functionally with retention, stewardship, and legacy teams to align acquisition with long-term donor value.

• A demonstrable passion for fundraising.

• Significant experience in at least two of the three following areas – F2F (or D2D), Telemarketing, digital, TV & other media.

• Able to create and implement strategic plans.

• Experience of successfully managing staff, particularly Direct Marketing professionals or face to face programme managers.

• Ability to inspire innovation and creativity within a team.

• Knowledge and understanding of GDPR and requirements of the fundraising regulator code of practice.

• Experience of sourcing, contracting and managing a range of agency partners.

• Excellent numerical skills with the ability to understand financial information and manage budgets.

• Excellent communication skills with a capacity to present discuss and explain issues in a clear and persuasive manner.

• Substantial experience of managing large scale media campaigns – DRTV, press, inserts, digital.

• Experience of commissioning and approving creative work across a range of channels.

• Experience of managing substantial budgets.

• Understanding of and commitment to the aims and objectives of the organisation.

• Commitment to equal opportunities.

What’s on Offer:

• £200 - £300 per day 

• Part-time opportunity (3 days per week)

• A flexible working set up, remote with occasional travel to London (1 day per week in office)

• A 3-month contract

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button via our website.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Complex Case Worker

Location: London 

Salary: £26,250 - £34,650 per annum

The post holder will be part of the Insight Platform, Young people’s service and will work with young people who have alcohol related problems, mental health issues and complex needs including drugs, psychological issues, anti-social behaviour, self-harm, or any other co-existing needs. The post holder will improve access to treatment services in the area for this cohort and, will provide a range of interventions for service users in this group including 1 :1 support and group work. 

You will bring a creative driven approach to the role and a willingness to build and nurture a successful and dynamic team focussed on delivering excellence and a quality service to promote and enhance the performance and reputation of Waythrough. You will be able to work seamlessly within professional partnerships to deliver outstanding services. An engaging communicator, you will have worked in a similar or NHS setting managing a team working with clients with substance misuse issues and/or complex needs.

We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen.  You can really make the difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.

Ideally you will have:

• Experience handling complex cases in young people would be beneficial. 
• Knowledge of criminal justice sector 

Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.

‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’

Who are we…
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and company Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

The Service

Newham Together Café is a high paced, out-of-hours mental health service provided by MindTHNR, in collaboration with NHS East London Foundation Trust (NEFLT). It provides a safe space for people who may be experiencing or moving towards a mental health crisis. The service will offer a range of psychotherapeutic interventions including 1-1 support and safety plans, wellness & recovery action plans and therapeutic groups. 

Newham Together Cafe has an asset-based approach, focusing on the strengths and coping skills of people using the service, helping them to understand how they could use these strengths to decrease their own distress and promote their wellbeing.

The service at the Café will be co-produced with those who use it as well as with local voluntary, statutory and community-based organisations. The Café strives to be a warm, welcoming and non-stigmatising environment, offering a range of therapeutic activities and a quiet, low sensory space to cater for individual needs and aspirations.

Purpose of the role

The main purpose of this role is to draw upon personal experiences of mental health issues and use these experiences in a positive and enlightening way to support others who are at a crisis point in their recovery journey. You will provide quality support and interventions to those at crisis point or likely to experience a mental health crisis, as an alternative to using statutory crisis services.

This service is open every day, so we have variable schedules Monday to Sunday including weekends and Bank Holidays [2:00PM-9:30PM]. You must be able to work these shift patterns to be considered for this role.