Housing and support manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Multi-award-winning Wallace & Gromit’s Grand Appeal works in partnership with Aardman to support Bristol Children’s Hospital and St Michael’s Neonatal Intensive Care Unit (NICU). We are seeking a talented individual to join our ambitious team to manage our flagship family accommodation service.
You will be responsible for the operational delivery of our family accommodation service, including the management of the housekeeping team, and you will ensure that all families receive a warm welcome, and experience first-rate accommodation during their stay.
Exceptional interpersonal skills and strong organisational skills are key attributes for this role. You will engage with hospital staff, and the families in their care, on a daily basis. The successful candidate will be expected to support the principles, values, and objectives of The Grand Appeal.
Our ideal candidate will be experienced in supporting individuals and families experiencing challenging circumstances. The successful applicant will be able to demonstrate considered, balanced and reasoned judgement; and be able to navigate and address complex issues with sensitivity and delicacy. The successful candidate will have exceptional organisational skills and a proven ability to manage multiple priorities efficiently.
Applicants will be expected to bring energy, enthusiasm and positivity to all elements of the role, using initiative and self-motivation to drive success. The role is based across multiple sites adjacent to Bristol Children’s Hospital and St Michael’s Hospital which the applicant will be required to attend daily.
The role will involve close collaboration with wider Grand Appeal team members to engage and actively encourage families to support the charity. The successful applicant will also play a key role in ensuring the delivery of high-quality comms and marketing across all the sites on which accommodation is provided, by working closely with colleagues across the wider charity.
The Grand Appeal offers a dynamic, supportive, and rewarding workplace for its approx. 40 staff. We have a strong team culture in which all staff are expected to play an important part. Our staff are talented, creative, ambitious and The Grand Appeal’s most important resource.
We offer:
· Competitive salary
· Generous holiday allowance
· Healthcare plan (after probation)
· Pension scheme (including Salary Sacrifice)
If this sounds like the right workplace for you, you have the required skills and experience, and you are looking for a new challenge, we would love to hear from you.
Key responsibilities:
· To lead and manage the daily operation of the Grand Appeal’s family accommodation service
· To provide a warm, supportive welcome to families staying in our accommodation
· To liaise with staff in hospital wards to allocate accommodation
· To build strong relationships with all families and guests, engage with them to encourage fundraising and support
· To manage the Standard Operating Procedures for all accommodation premises, ensuring a safe, clean and welcoming environment is provided for all guests and visitors
· To manage the housekeeping provision, ensuring a high standard of housekeeping is delivered across all accommodation sites
· To deliver strong budget and stock management and effective procurement practices
· To ensure required training, development and recruitment checks are completed for all housekeeping staff
· To consistently exhibit the values of the Grand Appeal and managerial behaviours
· To demonstrate effective team working skills across all aspects of the role
Key tasks:
Providing a high-quality accommodation experience
· Deliver high-quality accommodation service on a daily basis
· Build and maintain relationships with key staff at each hospital to ensure open communication and alignment to deliver a compliant, safe and high-quality accommodation service
· Undertake daily liaison with key ward/hospital staff to agree allocation of available accommodation
· Work closely with the hospital staff to manage any concerns arising
· Ensure accommodation is allocated in line with the Grand Appeal strategy, policies and procedures
· Provide a warm welcome and induction for guests on arrival and provide ongoing support during their stay
· Regularly review all guest materials to ensure impact and accuracy
· Develop strong relationships with guests during their stay and provide engaging information about the charity and encourage future fundraising and support
· Design and deliver a programme of regular touchpoints with guests, for example weekly coffee mornings
· Ensure guest data is accurately recorded and processed in line with GDPR requirements
· Develop and deliver a process for getting feedback on the accommodation service
Operational management
· Work closely to support the wider Operations and Services Team
· Manage the daily allocation of work for housekeeping staff and regularly check standards
· Maintain good stock levels for cleaning materials, bedding, appliances etc., to ensure the smooth running of the accommodation
· Manage the annual accommodation budget and ensure effective procurement practices are in place and implemented
· Manage, review and suggest improvements to the Grand Appeal’s standard operating procedures for family accommodation
· On an interim basis, work with the wider team to provide whatever support is required for the servicing, maintenance and testing requirements for the accommodation e.g. fire checks and alarm servicing
Income generation and team working
· Work collaboratively to ensure all touch points for income generation are presented
· Encourage donations and fundraising from guests and provide relevant information on ways they can support the charity
· Make introductions to the wider fundraising team
· Support Grand Appeal events including representing the charity at events as required
· Act as an advocate and spokesperson for the charity, to support media requests and donor visits
· Support the marketing and communications team to help identify suitable guests to be involved in future media requests and/or case studies
Other tasks
· Keep abreast of governance requirements pursuant to all charity activity, including but not limited to the Charities Act, Fundraising Regulator, Institute of Fundraising Code of Practice, Gambling Commission and General Data Protection Regulation.
· Carry out other tasks and duties as required, to support colleagues across the organisation.
This role profile is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the charity. All job descriptions are non-contractual and give a sense of the broad scope of the role and so include a level of flexibility. While they list some key tasks there will also always be tasks that arise, and which can be reasonably expected of the role.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
Are you ready to take the next step in your career and become a leader in one of Single Homeless Project's (SHP's) most dynamic and impactful services? This is an exciting opportunity to join our Ofsted Registered Young Person’s Accommodation Service as a Deputy Team Manager - where your skills, passion, and ambition can make a lasting difference in the lives of at risk young people and young people leaving care whilst growing your own professional journey within SHP. We have three roles available in Camden, Islington and Waltham Forest.
In this role, you’ll work closely with the Service Manager to inspire and guide a dedicated team, ensuring our support is not only high-quality and consistent but also rooted in compassion and ambition for each young person’s future. Your leadership will help shape services that are creative, person-centred, and aligned with SHP’s values - supporting young people to build the confidence, independence and life skills needed to thrive. From overseeing support plans to championing best practice and compliance, your day-to-day work will be integral to creating positive outcomes and a nurturing environment where young people can grow and achieve.
This is more than a management role - it’s a chance to be part of something transformative, to lead by example, and to take a significant step forward in your career at SHP. If you’re passionate about supporting young people and ready to lead with purpose, this is the opportunity you’ve been waiting for.
About you:
- Experience managing staff working with young people at risk and looked after care leavers and an experience of working within Ofsted Registered accommodation services.
- A capacity to self-develop and grow.
- Be able to creatively inspire opportunities for our young people to thrive.
- Track record in building positive working relationships and community networks genuine commitment to working with young people.
- A willingness to work in a way that empowers our young people
- Have a flexible and resilient approach to their work including providing client centred solutions rooted in trauma informed practice
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 3rd August at midnight
Interview date: Tuesday 12th and Thursday 14th August Online via Microsoft Teams.
This post will require an Enhanced DBS check to be processed for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
About The Role
Do you want to be part of empowering individuals to find their own solution to their housing crisis? This may be the job for you!
We have two roles available, one in Cirencester and one in Witney.
You will provide a comprehensive homelessness service to customers with a range of housing related issues on behalf of Publica and involved with assisting in the day to day running of Publica’s Homeless Hostel’s.
Creating individual housing plans for every applicant which fully reflects their needs and circumstances, whilst managing and resolving caseloads for those currently experiencing a housing crisis. Sourcing appropriate short term and long term accommodation to assist the council in discharging its duties, whilst maintaining accurate records both written and electronically and ensuring they are captured and recorded accurately.
You will be required to represent the section/department at meetings/working parties/case conferences as appropriate and maintain a thorough knowledge of Housing and related legislation, including the Housing Acts, case law, the Homelessness Reduction code of guidance and good practice in the implementation thereof.
What we are looking for…
The successful candidate will be analytical and confident in interpreting housing legislation, with strong decision making skills essential for delivering effective homelessness prevention and relief services.
You will be someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role.
This role requires a strong understanding of professional boundaries and the ability to maintain them — even in emotionally complex situations. This is a rewarding but demanding role — ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality.
You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled.
Teamwork is essential for this role to work effectively with colleagues and external agencies.
Please note you will need to be in the Witney/Cirencester offices 2 – 3 days a week and have the ability to travel within the district as required.
You will need…
- GCSEs (5 A-Cs or equivalent, including Maths and English) Please confirm what qualifications as not clear on JD
- Experience of working with vulnerable people
- Experience of working with people with complex needs
- Communicates effectively at all levels (excellent verbal and written skills)
For more information about this role please see the Job Description/Person Specification.
Special Conditions…
- Full UK Driving Licence with access to a vehicle for work purposes
- DBS Check
- Expected to work reasonable additional hours in line with the needs of the service
What can we do for you…
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please apply for the role at the location you prefer to work at. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email.
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
The client requests no contact from agencies or media sales.
Thank you!
Harris Hill is working with a respected charity to recruit a Housing Officer to support the delivery of high-quality housing services across six residential sites, home to over 200 residents.
Salary: Circa £40,000
The role involves supporting residents through the application process, ensuring housing operations are compliant, and helping to maintain safe, well-managed properties. You’ll work closely with site staff, local authorities and the finance team to manage tenancy administration, rent processes, safeguarding and resident welfare.
Key Requirements:
- Housing or property management experience
- Strong administrative and organisational skills
- Excellent communication and customer service
- Understanding of benefits, safeguarding, and data protection
- Confident using databases and IT systems
This is a great opportunity for someone passionate about housing and resident wellbeing, looking to make a real impact in a supportive, purpose-driven environment.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Location: Head Office/ Pan-London (Hybrid)
Salary: £31,531 - £33,696 per annum
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week
Contract: Fixed Term Contract (Until 31st January 2027)
Closing Date: Monday 4th August 2025
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Housing First Multiple Disadvantage Outreach and Advocacy Worker at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Housing First supports the most entrenched, excluded and hard to reach service users. It focuses on finding permanent housing as quickly as possible and then addressing the issues that have contributed to an individual’s homelessness. The Ruby Project, is a specialist Housing First programme supporting women who have experienced VAWG and other difficulties such as, substance misuse, experience of the criminal jusice system, having children removed from their care, mental and physical health issues etc.
‘I want someone who I can do nice things with, too, not someone who just talks about what has gone wrong, or drugs and other things……I think about those negatives all the time anyway and I want a worker who I can feel positive with, happy’ (service user supported by another Housing First Project).
About the Role
Accountabilities
- Provide a high-quality case work support and information service to victims/survivors who have experienced domestic and/or sexual violence.
- Advocate on behalf of clients with external agencies where appropriate, including at the MARAC
- Provide Solution-focused casework interventions with women who have experienced VAWG and Multiple Disadvantage
- Provide emotional support using a trauma informed approach.
- Build and maintain supportive relationships with women.
- Contribute to the completion of outcomes reports and funding returns when required.
- Complete all documents when support work commences and keep up to date with any changing risks to or from the woman.
- Empower women to access benefits and services they need.
- Involve service users in the design, development, and delivery of the service.
- Engage with a wide range of professionals (some of whom may have very different approaches to problem solving) through a multi-agency approach, and advocate to agencies on behalf of the Project and its service users.
- Promote coordinated, joined-up service delivery for service users between violence against women services and drug and alcohol agencies, mental health, housing, health and legal agencies.
- Contribute to a service-wide communications plan and ensure that information about the service is widely available locally to other agencies and is also readily accessible to potential service users.
- Educate a wide range of agencies and stakeholders about the challenges faced by women experiencing multiple disadvantage.
- Contribute to monitoring and evaluation of the Project
- Be self-motivated to research processes and services in order to fully support and advocate for the women.
- Fully engage with the team and all support and team spaces offered, supporting colleagues with the difficulties they face and celebrating positive outcomes.
- Attend regular supervision sessions with your Line Manager
- Attend case review meetings and contribute to effective team communication.
- Ensure that creative and effective relationships are established with other teams and external organisations, particularly those that offer a service to our service users
- Ensure compliance with all legal and contractual reporting requirements in relation to service delivery
- Keep and maintain accurate and confidential records of all work undertaken.
- Contribute to service user feedback and voice in service delivery and service development.
- To ensure that individuals coming into contact with Solace are safeguarded and that appropriate safeguarding action is taken in respect of any concerns.
About You
Values, Behaviours and Competencies
- Committed to the purpose of Solace Women’s Aid, ensuring that the service user is at the heart of service delivery and development
- An intersectional feminist understanding of ‘Violence against Women and Girls’
- Committed to fostering innovation and continuous improvement in working practice
- Flexible and open to new challenges, ideas and experiences, and able to be self-reflective
- Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work
- Non-judgemental with a commitment to self-care within the team
- Collaborative, building relationships with internal and external partners.
Knowledge, skills and experience
- Some experience in providing emotional and/or practical support to women who have experienced VAWG, homelessness or multiple disadvantages.
- Knowledge of the particular needs of women from diverse communities and the barriers to accessing support faced by women from a global majority background.
- Experience of working in partnerships with other agencies e.g. signposting, making referrals, supporting with appointments
- An understanding of the impact of trauma on women experiencing abuse
- Awareness of the intersection between severe and multiple disadvantages and VAWG, and an understanding of how the intersection of these issues can make it difficult for people to engage with support.
- A good knowledge of safeguarding practice and procedures
- Ability to provide strengths-based support.
- A resilient and assertive approach to reaching out to and building trust and positive relationships with women who have complex/multiple needs and who may present as reluctant to engage and/or may be presenting in crisis.
- Excellent organisational, ICT, written and verbal communication skills.
- Thorough knowledge and understanding of current safeguarding legislation, frameworks and procedures and practical application.
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Citizens Advice Westminster, we do not just offer advice, we offer hope, solutions, and advocacy for those most in need. Whether it is navigating the housing crisis or finding stability in uncertain times, our mission is clear: put people first, always.
As we launch our new Homelessness Prevention team, we invite you to bring your skills, empathy, and drive to a role where your work changes lives. Based in Westminster you will join an organisation where your values align with your vocation.
The Advice Manager/Caseworker will play a key role in providing essential support to individuals facing homelessness, ensuring they receive the right advice, advocacy, and guidance exactly when they need it most. You will collaborate directly with Westminster City Council and other key stakeholders to design and deliver prevention strategies that have a real, measurable impact across the city.
The successful candidate will be an excellent communicator, with strong project management skills and a good understanding of issues facing communities in the current cost of living crisis. The right candidate will have excellent organisation and time management skills as well as strong IT skills.
We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive. You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.
If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.
Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.
If you need further information or to discuss this role, please email us.
Closing Date: 31st July 5pm
Assessments and Interviews may be booked before closing date if we find the right candidates with the skills and experience we are looking for in the person specifications, so apply now!
Non Charity Employer
21 - 50
Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service.
Thank you!
We're looking for a kind, compassionate and resilient Service Manager to join our Nimrod House service in Newham.
£42,000.00 per annum, working 40 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.
You will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Operations. You will lead and manage the teams ensuring that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff to effectively support customers with high needs.
Leadership Accountabilities:
- Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
- Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
- Responsible for managing and allocating customers to support staff (casework management)
- Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
- Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
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Operational Accountabilities:
- Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, developing turn around action plans as necessary
- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life
- Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
- Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
- Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
- Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date
- Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
- Responsible for managing petty cash for the service in accordance with Look Ahead procedures
- Deliver an out of hours on-call service for region
- Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers
- Ensure that all other Look Ahead policies and procedures are adhered to
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
Please see our website for the full job description.
Thank you!
Prospectus are excited to be working with a well-established force for good to recruit a Housing Officer to join a high performing team based in London. Supporting multiple residential sites and their associated services across East and Southeast London, you will utilise your operational and strong admin experience to deliver outstanding services to residents. As the Housing Officer, you’ll work collaboratively with a broader team, ensuring that sites and residents are safe and secure, and compliant.
There is also an exciting opportunity for the successful candidate to develop systems and processes internally, and to influence policies. You will also collaborate closely with the finance team, managing rental incomes and invoices.
The successful candidate will be highly organised, communicative and have an ethos based on an excellent customer service experience. You will be experienced at managing effecting communications for residents and service users, families, external agencies, and any other relevant stakeholders. Your administrative capability will also be excellent with confidence using a spectrum of IT platforms and having strong attention to detail.
You may not be experienced within housing and property management, this experience would be desirable, but it’s not essential and other transferable experience would be considered. Experience of holding Safeguarding responsibilities is advantageous, although training is also provided.
Due to the nature of this role, an enhanced DBS check is required.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Catherine Bunting at Prospectus.
Thank you!
37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of ‘on-call rota’
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Are you a person-centred leader who thrives on getting the best results possible, leading a dynamic team to encourage positive change for young people?
If so, we have an exciting opportunity for a Deputy Supported Housing Manager to join our team at Worthing Foyer.
Worthing Foyer is a 29-bed medium-low supported accommodation for young people between the ages of 16-25 that is staffed 24/7. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Support Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Worthing, the project has strong links with and contributes to the local community.
In delivering the role, you will report to the Supported Housing Manager and be responsible for:
Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health and safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.
Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.
General: Be a member of the ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
You will already have experience working in supported housing, or similar services for young people and/or adults at risk, as well as managing and/or supervising a team. You will have working knowledge of Regulator of Social Housing (RSH) and Ofsted, along with working knowledge of Trauma Informed Care and Psychologically Informed Environments. You will have good communication and facilitation skills and the ability to successfully manage challenging situations whilst remaining calm and solution focused. In addition, you will have experience of overseeing safeguarding procedures for young people or adults at risk in residential settings, and knowledge of how to maintain professional boundaries.
Registered Charity
101 - 500
We believe every young person has the right to discover their potential.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate, and resilient Service Manager to join our Mental Health service in Slough.
£41,000.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
We are seeking an experienced and dynamic Service Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs.
As a Service Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement.
In addition to contract oversight, you may also take on a client group specialism (Mental Health and Complex needs), working closely with fellow Service Managers and the Head of Service to promote the consistent and effective integration of specialist approaches across the organisation.
This is a fantastic opportunity for a values-driven leader who thrives in a fast-paced, person-centred environment and is committed to delivering high-impact support.
For a full job description, please visit our website
What you'll bring:
Essential:
Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
About Park Lodge Project
Park Lodge Project is a dedicated charity committed to empowering young people and fostering safe, supportive environments where they can thrive. We provide a range of vital services, including educational and employment support, safe housing, ensuring every young individual has the opportunity to achieve their full potential. As a small but impactful organisation, we aim to deliver our life-changing work and drive positive change in young people's lives.
Job Purpose
This is a new role within Park Lodge Project. You will be responsible for researching and leading all fundraising bids, developing funding opportunities and working with service delivery colleagues to respond to opportunities. You will lead on all aspects of bid writing, including showcasing and reporting young people impact data.
You will work closely with the CEO and the Chair of the Fundraising Trustee Committee to support the strategy, development and delivery of identified opportunities. You will be the lead on organising key stakeholder events.
Closing date: 8 August
Interview date: 14 August
Thank you!
We're looking for a kind, compassionate and resilient Housing Support Worker to join our North Surrey Floating Support service in Surrey.
£25,437.98 per annum, working 35 hours per week.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Manager
* Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
* Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
* Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
* Develop and maintain links with key agencies and service providers in the local community
* Empower customers to ensure they receive the benefits and services they are entitled to
* Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
* Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
* Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
* Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
* Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
* Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills
* Work closely with the team and communicate openly
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the manager within the remit of the service and contract.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours
What you'll bring:
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
This is an important role for Homeless Link, with overall responsibility for project managing and delivering a programme of conferences designed to introduce new ideas, support the learning of the homelessness workforce and demonstrate Homeless Link’s ability to convene, whilst generating income for the charity. Along with significant experience of organising conferences or events, the successful candidate will have excellent project management and problem solving skills and a keen attention to detail.
Working alongside colleagues, and using internal and external intelligence, you will be responsible for researching, creating, and delivering compelling event programmes for a series of England wide conferences. You will help shape the narrative and purpose of each event and be involved in crafting a clear and engaging storyline. You will work across the lifecycle of each event, from content creation, budget management, logistics, delegate, speaker and venue liaison to on the day event delivery. You will be responsible for ensuring that the sessions, themes, and speakers align with the event’s objectives and the broader organisational strategy. As part of this you will help curate a line-up of knowledgeable, engaging speakers, meaning that each event not only delivers value, with content relevant and useful for our audience of homelessness sector leaders and practitioners, but is positioned as an unmissable opportunity within the industry. Visit our website for full details of the role and how to apply.
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
Registered Charity
51 - 100
To develop, inspire, support and sustain a movement of organisations working together to achieve positive futures for people who are homeless.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Home Ownership Officer
Salary:£36,961 pa
Hours: Full Time (35 hours)
Location: Remote working with attendance at the Little Canfield or Hampton Wick office as required.
Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
The Home Ownership Officer will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. The role ensures compliance with leases, legislation and internal policies, while supporting residents with advice and managing a range of property and legal matters.
The role will also support the Home Ownership Manager in delivering a high-quality service to homeowners, ensuring compliance with leases, legislative requirements, and Hastoe policies.
Duties will include:
- Acting as the main point of contact for leaseholders and shared owners, dealing with queries related to leases, service charges and home ownership policies.
- Managing statutory and voluntary lease extensions, collective enfranchisement applications as well as staircasing, liaising with legal teams and valuers as needed.
- Investigating and resolving breaches of lease conditions, working with internal and external partners to achieve timely resolution.
- Carrying out administration aspects relating to resales, disposals, consultations and Ground Rent.
- Working with our solicitors to prepare cases for legal action including injunctions, money judgments, and forfeiture where necessary, and representing the organization at court or tribunal hearings.
- Liaising with finance teams to answer any service charge queries and to assist with the service charge estimates and actuals.
- Delivering excellent customer service, ensuring all queries are handled effectively and professionally.
For more information on the role, please see the details on our Hastoe Careers page.
About you
You will need to have proven experience in housing management, particularly in dealing with leaseholders and shared ownership leases, including the legal frameworks surrounding them. The role requires you to have excellent written and verbal communication skills, with a commitment to delivering high standards.
You will also need:
- Be educated to A-Level standard.
- Problem-solving skills and a proactive approach to resolving issues.
- The ability to work independently and as part of a team.
- To be flexible and adaptable to change, with a willingness to learn and develop in the role.
- Where this isn’t already held, to be willing to study for a professional qualification in housing, property management, or a related field (e.g., CIH membership).
A personal note from Meghan Rank, your hiring manager
“This is an interesting multifaceted role within the Home Ownership Team. As the Home Ownership Officer, you will be a part of Hastoe’s crucial daily operations, working closely with teams across the entire organisation to deliver our home ownership functions. There is a great opportunity to make this role your own by creating new ways of working.”
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
Other benefits include:
- Flexible working opportunities.
- Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
- Discounts for local shops, restaurants and gym membership.
- Cycle to Work and Car Leasing Scheme.
- Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
- Health Cash Plan (a type of health insurance).
- 3 x Life Assurance from day 1, for all pension holders.
- A supportive working environment with ongoing learning and development opportunities.
- Long Service awards.
This post is subject to background checks. Further details on this can be found within the advert on our Careers page.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a strategic thinker with a talent for planning, inspiring others, and driving positive change? Zetetick Housing is searching for an exceptional Fundraising & Communications Manager to play a key role in shaping the future of our charity.
At Zetetick, you’ll do more than run campaigns—you’ll develop and implement forward-looking strategies that grow our reach and impact. You’ll bring clarity and purpose to fundraising and communications planning, set clear objectives, and ensure that every initiative aligns with our mission to support adults with learning disabilities and autism.
This is a role for someone who thrives on both big-picture thinking and operational delivery. You’ll analyse results, report on progress, and adapt your approach to achieve ambitious goals. As the champion of our story, you’ll inspire stakeholders, nurture lasting relationships, and empower your team to perform at their best.
We offer a flexible, supportive working environment that values wellbeing and personal development, with generous holidays and a true sense of purpose. Based in Lewes but we have offices in Croydon, Uckfield and St Leonards and our remit covers London and the South East.
If you’re ready to plan for impact, lead with strategy, and help shape brighter futures, we want to hear from you.
Apply now to join a team that believes in doing good—and doing it well.
Registered Charity
21 - 50
To provide and maintain specialised quality homes, not just housing. To empower choice and deliver dignity to all we work with.
The client requests no contact from agencies or media sales.