Housing and support services manager jobs in cheshunt, hertfordshire

About the role

This new role will be part of our Supporter Engagement team, which includes Special and Challenge Events Fundraising, Community Fundraising, Individual Giving and Supporter Care. Our Special Events programme has expanded significantly in recent years, and we
have ambitious plans as part of our new three-year strategy. As part of this, we organise a diverse range of fundraising events, including a Comedy Night, Garden Party, Sports Quiz, Carol Service and Gala dinner.

Working closely with the Head of Supporter Engagement, the Special Events Officer will play a key role in developing and managing our special events programme. This includes overseeing multiple aspects of event planning and execution, collaborating with the Marketing and Communications team to produce high-quality event materials and ensuring that every event runs smoothly. Additionally, you will help manage key relationships and maximise fundraising income.

A key focus of this role will be leading the organisation of our annual Carol Service at St Margaret’s Church, Westminster Abbey, while also exploring opportunities to develop a new special event that diversifies our income streams and broadens our audience.
You will also stay ahead of industry trends, conducting competitor research and analysis to ensure our events remain innovative, competitive, and appealing to supporters.

Main duties

• Supporting the co-ordination and delivery of our special events programme.
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Work closely with the Marketing and Communications team to produce event materials including event programmes.
• Support the Philanthropy Officer with the organisation of our annual cultivation event.
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with the view to develop a new Special event within the portfolio.
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Key responsibilities

• In conjunction with the Operations Coordinator Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Experience of supporting or delivering special events.
• Experience of recruiting new fundraisers and providing excellent stewardship.
• Creative thinker with the ability to take the lead, initiative and problem solve.
• Understanding of how to use insight, data and market trends to identify opportunities
  and make recommendations.
• Experience of tracking income and expenditure targets.
• Working in the charity sector.

Desired knowledge

• Special events, fundraising and trends.
• Digital fundraising and online fundraising platforms.
• Excellent organisation & time management skills.
• Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently.
• GDPR and all relevant fundraising regulations.
• Shared passion for the work of The Passage.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

We are seeking a dynamic and experienced strategic lead to drive the next phase of our Right to Health campaign. This new role will work with our experienced and well respected team and our extensive network, to make the political case for the better legal recognition and real-world protection for the right to health. 

An ideal candidate

You will be a passionate and experienced advocate for health, human, social or environmental rights, committed to driving meaningful change in the UK. You will bring proven expertise in leading policy, advocacy, or parliamentary engagement work - ideally within health, human rights, social or environmental justice sectors - and thrive in building strong, strategic relationships with government, civil society, and community stakeholders.

You have a good understanding of the structural causes of health inequality and the power of human rights frameworks to address them. You will know how the UK political and parliamentary systems work, and you are skilled at influencing these processes through clear, compelling narratives backed by evidence.

You are able to communicate with clarity and impact, tailoring your message to diverse audiences - from policymakers to grassroots activists. You are confident working independently and collaboratively within a small, flexible team, balancing strategic vision with practical delivery. Your approach is solutions-focused, inclusive, and grounded in the lived realities of people affected by health inequalities.

Most importantly, you are motivated by the opportunity to join a dynamic and well respected organisation and lead a strategic campaign that challenges the status quo and contributes to a fairer, more just UK.

You have the right to work in the UK and be able to work from home in London or within easy reach of London.  A minimum of weekly attendance in London will be required.

This opportunity is open to applicants wishing to deliver the work on a self-employed freelance or employed basis.

Trees for Cities is the only national charity dedicated to improve lives by planting, protecting and promoting urban trees. We do this by working closely with communities, landowners, partners and funders to deliver transformational change in towns and cities across the UK and overseas. We plant trees in schools, streets, estates, parks and open spaces to create nature-rich urban woodland, hedgerows, orchards, avenues and playgrounds.

Benefitting people and the environment lies at the heart of what we do and this role comes at an exciting time for our organisation. As we enter a critical decade for environmental action, we’re looking for a strategic, ambitious, and collaborative Head of Corporate Fundraising to lead our corporate partnerships programme and secure the vital income needed to power our mission.

This is a unique opportunity to join a passionate, high-performing team at a pivotal moment. With our current strategy, The Turn of Trees (2022–25), coming to a close, and a bold new plan launching later this year, we’re scaling our efforts to drive a movement for tree equity—a future where everyone can enjoy the benefits of trees, no matter where they live. We already work with a range of leading businesses and foundations including BUPA Foundation, CBRE, and Bauer Media, and are seeking a leader who can deepen these partnerships while unlocking ambitious new opportunities.

As Head of Corporate Fundraising, you’ll help shape a bold and proactive fundraising approach, and personally drive high-value partnerships of £100,000+. You’ll combine strategic vision with hands-on leadership—crafting compelling propositions, nurturing long-term collaborations, and ensuring excellence in delivery. You’ll play a critical role in shaping our next phase of income growth, aligned closely with the wider organisational strategy and impact goals.

Trees for Cities is a fantastic place to work. We have a warm, inclusive and vibrant culture, where you will work collaboratively to witness the impact of your work to make a tangible difference in urban communities. If you’re an experienced and passionate corporate fundraiser ready to help build greener, healthier, more resilient cities—this is your moment.

Apply now and join us in growing a future where every street, every school, and every city is alive with trees and the benefit they bring.

For full details on the role and organisation, please download the Appointment Brief, where you will also find contact details of who to speak to should you have questions about the role and recruitment process and details on how to apply.

Closing Date: 29 June 2025

People Beyond Profit conversations: 2-7 July 2025

Panel Interview Dates: 8 & 15 July 2025

ummary

The Net Zero Carbon Programme team is seeking a Programme Administrator who would play a vital role in providing administrative support, particularly the Energy Action Plans project.

The Energy Action Plans project provides fully subsidised energy audits to over 1000 of the highest emitting churches and church halls, plus a follow-up grant of £3k to enable the parish to implement some of the Quick Win measures identified in the audit.

This role involves supporting the team in executing a diverse and ambitious range of projects and collaborating closely with dioceses and parishes.

The post holder will hold key relationships with project leads and management teams within the Net Zero Carbon team. They will provide excellent communication and organisational skills across these teams as well as across our wider network of internal and external stakeholders.

The role will report directly to the Net Zero Carbon Programme Officer. The post holder will maintain strong lines of communication with the wider NZC Programme team to develop, support, and maintain robust administrative and operations processes across all Net Zero Carbon Programme projects.

• Administrative Support to Programme/Project Teams by providing support in arranging meetings using MS Teams and Zoom as required, coordinating meeting schedules and organising room bookings.
• Data and Record Keeping - Review filing systems, where appropriate making recommendations to Programme Officer/Project Managers for improvements to how records are organised. This includes being GDPR complaint.
• Correspondence and Communications - Draft and/or proofread correspondence materials prior to sending.
• Energy Audit Project - Act as the first point of contact for enquiries relating to Energy Action Plans project (scheduling audits and grant administration), dealing directly with them where appropriate or directing them to appropriate members of staff.

• This is a 12-month fixed-term home-based role with the expectation to work from the primary office location - Church House 1-2 days a month for face-to-face meetings when required.

To be successful in this role, you will need to be/have:

• Substantial hands-on administrative experience involving multiple stakeholders.
• Experience in developing, implementing and maintaining effective administrative systems and processes.
• Experience in administrative support within a programme context.
• Strong Microsoft Excel skills and ability to use a range of tools for sharing key findings from data.
• Professional, cooperative and diplomatic manner, with the ability to work well both on own initiative and as part of a team.
• Extremely well organised with the ability to prioritise varied workloads, remain calm under pressure, and meet tight deadlines.
• Ability to develop good working relationships with staff at all levels and with diocesan officers.
• Relevant or transferable experience in project or grant administration.
• An understanding of the Christian faith and the structures and workings of the Church of England (Desirable).

Closing date for applications: 08th June 2025

Interviews: 16th June 2025

• A salary of £34,801 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Location: London (hybrid)

Hours: Full-Time 

Remuneration: £80,000 -£87,000 per annum, depending on experience

Contract: 13 months fixed-term contract (Parental Leave Cover)

About FILE

The Foundation for International Law for the Environment (FILE) is a not-for-profit philanthropic organisation working to accelerate legal action on climate change. 

Through grant-making and in-house legal expertise, we empower our partners to deliver strategic, innovative legal interventions and we support lawyers in their own countries to bring their own cases. 

Legal action can unlock the systemic changes in finance, policy and social systems needed to protect all of us from climate change. The power of the law is both direct (changing policy and practice) and indirect (signalling the wider shifts taking place across these systems).

FILE is a ‘regrantor’ - this means we do not bring legal action in our own name. We receive grants from our philanthropic donors and make onwards grants to partners who align with FILE’s charitable aims and purposes. We do not seek to make any profit from our activities either in a relevant financial year or in the longer term.

Role overview

The Head of Financial Planning and Analysis is a key leadership role within the Finance Team at FILE, responsible for the financial planning cycle and management information, business partnering support across the organisation, and financial reporting to donors.

Key Responsibilities will include:

• Lead the FP&A team at FILE, including setting team vision, annual team planning and objectives
• Lead annual planning process across income, granting plans and operational expenditure, developing innovative approaches
• Ensure robust quarterly forecasting process supports resource planning, strategic operational expenditure investment decisions and guides the allocation of unrestricted and flexible funding to highest impact
• Ensure prompt monthly Management Information, implementing reporting tools, dashboards and  automation where possible
• Ensure key stakeholders across the Grants Team, Donor Relations Team and across FILE receive high value business partner support to enable strategic decision-making, in addition to support on individual donor proposals, grants and operational expenditure decisions
• Develop and implement a new donor proposal budgeting process
• Ensure financial reporting to donors is on time, accurate and high quality
• Oversee Grant Assurance, support finance colleagues with statutory and donor audits as required, and collaborate with the Legal Counsel and Head of Grants on grant risk reporting
• Ensure Grant Management System has strong controls and user administration and collaborate with Finance Team colleagues on data reconciliations
• Drive process improvement, and develop best practice guidance, training and induction materials for budget holders, tools and templates for grantmaking and donor management.
• Any other responsibilities required to support the success of the Finance Team

Key Outcomes

• The FP&A team has a clear vision, with ambitious but resilient annual planning
• The FP&A team has a strong culture of collaboration, trust, integrity and empowerment, and individual team members have clear objectives and development plans
• Robust annual organisational financial planning and quarterly forecasting processes support the delivery of FILE’s strategic objectives, high impact grantmaking and value for money
• Prompt, high quality Management Information supports senior stakeholders including SLT and FILE’s Boards in strategic decision making
• FILE’s full operational cost structure is modelled and well understood, to support resourcing and expenditure decisions to scale, flex or respond to risk as needed
• FILE budget holders and portfolio teams understand their budgets, financial risks and opportunities, and are supported to take good financial decisions
• FILE’s donors view FILE’s financial management and reporting as accurate and reliable
• FILE’s grantmaking has good internal and external financial processes, tools and guidance and is supported by a risk based assurance approach
• The FP&A team has a continuous improvement mindset, with best practice processes and moving towards automation and self-service reporting

Skills, Experience & Qualifications

• Relevant accountancy qualification or equivalent by experience
• Inclusive team leader, able to set a clear vision and navigate the team through growth and change
• Ability to develop and coach a high performing team
• Demonstrable influencing and presenting skills, up to Board level
• Good attention to detail and strong organisational, analytical and project management skills, with the              ability to be flexible as priorities and needs change
• A problem-solver, excels at financial modelling
• Highly collaborative

Location

FILE has offices in London and the Netherlands. We are advertising this role for candidates based (and with the right to work) in the UK, or the Netherlands.

Therefore, please note that this role will be advertised in multiple locations, but we are only hiring for one position. Please apply to the job post for your preferred location.

Working for FILE

FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.

Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are highly strategic, flexible and adaptable, and open to growing in line with the Foundation.

FILE is committed to challenging inequality and values diversity, equity and justice in all areas of life. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We firmly believe that we are strengthened by the diversity of our partners and staff.

At FILE, we actively work to create an inclusive culture where colleagues feel welcomed, heard and supported to succeed and thrive.

How FILE supports its staff

FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offer a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare and a contribution to a pension scheme.

FILE is committed to fostering an inclusive workplace where everyone feels valued and empowered. We welcome applications from individuals of all backgrounds and encourage candidates who can contribute to the diversity of our team to apply.
Join us in making a tangible difference in the fight against climate change by creating spaces where diverse voices come together to drive impactful solutions.

Applications

Please apply on our website and upload your CV. This role is open for applications immediately and we accept applications on a rolling basis. If you are interested, we encourage you to submit your application as early as possible. The role will close on the 15th of June.

Diversity & Inclusion

As an equal opportunities employer, FILE is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join FILE.

This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.

You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. 

The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.

We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.

As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.

Key Duties and Responsibilities

Leadership and strategy

·Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid’s organisational strategy

·Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework

·Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid’s position as a leader in the refugee rights, statelessness and legal aid sectors;

·Work collaboratively with others in the sector to promote and strengthen Asylum Aid’s work, identify and establish potential partnerships, with the support of the Director of Legal Casework;

·Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework;

·Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact;

·Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group.

Governance  

·Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid

·Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid

·In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority;

·Lead on the preparation and presentation of quarterly reports on Asylum Aid’s activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee;

·Lead on the preparation of the Trustees’ annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid’s activities and impact.

Management and Supervision 

·Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required;

·Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures;

·Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation;

·Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability;

·Ensure the team’s well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working.

Policy & Strategic Legal Work

·Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid’s experience and expertise to influence system change;

·Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work;

·Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work.

Finance & Fundraising

·Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid

·Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases;

·Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors;

·Ensure that Legal Aid and other income is maximised, and targets are achieved.

Other duties

·Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator;

·Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid;

·Work outside normal office hours as required and travel in order to carry out the responsibilities of the post.

·To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

Essential Experience, Skills and Knowledge

•Experience of running a small to medium sized charity/legal NGO and/or legal department within the NGO sector (or other equivalent senior management role);

•Demonstrable experience of managing and leading a successful team and the ability to manage a growing team with mixed roles from team supervisors to administrative support staff, working co-operatively with colleagues to maintain transparency and effective working relationships within the team;

•Strong communication skills, with the ability to communicate effectively with people from a wide range of backgrounds

•Strong understanding of good governance including legal, regulatory and financial responsibilities;

•Ability to work with a range of stakeholders from trustees to external partners;

•Experience of leading and/or participating in organisational strategic planning;

·Experience of legal policy work within the human rights field and /or of strategic litigation, whether as an NGO claimant or legal representative;

•Experience of managing diverse funding sources and setting and implementing budgets;

•Experience of working in a service delivery partnership with other organisations;

•Experience of fundraising, especially grants from trusts and foundations;

•Sound working knowledge of the law and policy as it relates to immigration,  asylum, human rights and modern slavery/trafficking;

•Demonstrable understanding of the asylum and human rights sector in the UK;

•An understanding of the barriers migrants, refugees, and asylum seekers face regarding access to legal advice, reasons why they may become destitute and why this makes it more difficult to access advice and support; and

•The passion for working empathetically and supportively with migrants, refugees, stateless people and asylum seekers.

Desirable Experience

·Experience of managing the delivery of frontline casework with people in the asylum or trafficking systems

·Experience of tendering for and delivering publicly funded contracts e.g. LAA or local authority funding;

·Working knowledge of Legal Aid Agency contracts, including the delivery of casework and billing under a legal aid contract in the immigration and asylum category and/or the public law category;

How to apply 

The first stage is to complete on our online application form on our website by 9am on 23 June 2025.

The website form will ask you to:

1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2.Upload your current CV

3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.

Selection Process

We anticipate that we will invite candidates to an initial online interview on Wednesday 3rd July 2025, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Wednesday 9 July 2025.

We regret that we can only respond to applicants who make it to the interview stage.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EQUITY, DIVERSITY AND INCLUSION

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in our London office (working from home is an option in line with Crisis’ Hybrid Working policy) 

About the role

As the Data Protection and Compliance Officer, you will deliver the data protection and compliance agenda at Crisis, ensuring a risk-based approach in line with applicable laws including the Data Protection Act 2018, UK General Data Protection Regulation and the Privacy and E-Communications Regulation in respect of marketing compliance.

You’ll work right across the organisation, from supporting our client facing regional centres in effective information sharing to help end someone’s homelessness, to working with Crisis’ transformation programme to help improve the governance and safekeeping of corporate and personal records. It is a hugely varied and busy role where you can switch from interacting with members of the public, our clients on rights issues to advising on police disclosure requests.

This is an exciting time to join Crisis and to be part of the new Compliance, Risk and Governance Team, influencing the privacy and data protection agenda for 2025-26. You would be an integral part of this small, yet influential team supporting the organisation to meet its legal obligations, understand its regulation requirements, and foster best practice.

About you

To be successful in this role you will have:

• Extensive knowledge of UK Data Protection law including an understanding of marketing legislation (PECR)
• A pragmatic, risk-based approach to advising internal teams on compliance activities
• The ability to translate data protection law into everyday terms and actions
• An understanding of information security and its interdependency with data protection requirements
• The ability to prioritise and work effectively with various departments.
• A values-based approach to how data is utilised, ensuring that it is not only lawful but fair, meeting the reasonable expectations of the people whose data Crisis is entrusted to protect.

You may have experience in, data protection, information governance or legal services provision in the not-for-profit, private or public sector.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 15 June 2025 23:55

Interview process: Competency-based interview

Interview date and location: Tuesday 24 June 2025 via Microsoft Teams

Prospectus is pleased to support our client, a charity dedicated to helping people experiencing homelessness through training and meaningful work opportunities. They are seeking a temporary Finance Assistant, expected to start on Monday, 16th June, on a full-time basis (40 hours per week). The role offers flexible working hours between 8am and 6pm, with the option to distribute hours across Monday to Saturday to suit, with a standard 30-minute lunch break. This is a fully onsite role based in Plumstead, near Woolwich, and will continue on a temporary basis while the charity recruits for the position permanently. Please note that the role will be paid on an hourly basis through the agency, with payment made via weekly timesheets, and the hourly rate will be equivalent to the annual salary offered, which falls within a salary bracket depending on experience.

Key Responsibilities:
 

• Process invoices, expenses, and payments promptly using QuickBooks and other systems
• Maintain accurate financial records, reconcile bank accounts, and manage supplier and customer accounts
• Set up and process electronic payments
• Handle income, donations, payroll inputs, HMRC payments, and credit control
• Provide first-line finance and administrative support across the organisation
• Prepare financial reports, support audits, and ensure adherence to financial procedures
• Assist with small projects and contribute to improving finance processes

Requirements:
 

• Confident in processing financial transactions with essential experience using QuickBooks
• Experience and confident in setting up and making electronic payments
• Detail-oriented with strong organisational and communication skills
• Reliable, consistent, and methodical in your approach
• The ability to work independently after initial training
• Comfortable working under pressure and in a people-facing environment, with strong customer service and problem-solving skills
• A Basic DBS check will be required, which will be arranged by the agency

To be considered for this role, you must be available to start on Monday, 16th June, for a handover period.

Role Purpose 

The Head of Research, Policy and Insights will join the Senior Leadership Team (SLT) alongside the Head of Operations, Head of Programmes and Engagement and Head of Marketing and Communications. This role is pivotal in guiding OKRE’s strategic direction, leveraging research to inform programme and policy development, and advocacy efforts.

You will lead the expansion and application of OKRE’s distinctive research activities (see Playing with Videogame Culture, and Entertainment Industries Taskforce), developing and delivering an ambitious programme of work that helps transform understanding of entertainment media, its impacts, and the ways different communities work with it. 

A key focus will be development of an “Entertainment Impact Index”, a key recommendation from OKRE’s report ‘Delivering social impact in entertainment content – priorities, approaches & challenges.’ This new framework will complement existing impact measurements, supporting cross-sector collaboration and shared learning. 

Engaging with trends in entertainment, including technological developments such as AI and machine learning, and approaches to charity and social impact, your role will involve identifying challenges and opportunities. You’ll develop strategies to measure and assess the impact of OKRE’s work, ensuring data informs both annual planning and growth opportunities. 

Key Responsibilities:    

Leadership and Strategy  

• Work with fellow SLT members to develop and implement organisational strategies that embed a research and insights-led culture within the charity. 
• Craft and execute strategies for OKRE’s research and policy work, broadening the organisation’s reach and impact.
• Lead OKRE’s work with research consultants and work with other senior team members to develop and support colleagues across our staff and associate team working on insights and policy activities.
• Keep abreast of developments in entertainment and media (including tv, film, video games, creator content) as well as social impact, behaviour change and narrative change sectors, to support the dissemination and use of that knowledge across the organisation and beyond.

Programme design and delivery  

• Lead on the development and delivery of a high impact programme of research and policy projects, spearheading major initiatives, such as the Entertainment Impact Index, and running regular convenings with key industry figures to develop actionable tools. 
• Manage research materials, ensure regulatory compliance, and provide quality assurance on research, data and insight-related work in service of the charity’s goals and objectives. 
• Provide insights to the wider OKRE team on key sector trends and opportunities relevant to programmes such as the OKRE Summit and OKRE Fund. 
• Evolve evaluation strategies and provide practical support to team members to assess OKRE’s work, understanding what difference the charity has made, and synthesise learning to inform future activity. 

Communication and Impact: 

• Commission research through internal panels or external agencies and produce tailored briefings and reports. 
• Turn research findings into sharp insights, impactful policy narratives, guides, tools, and training resources for the sectors we work with. 
• Represent the organisation at industry events, advocating on policy matters and advancing the organisation’s thought leadership.

Stakeholder Management 

• Seek out, build and maintain strong relationships with key organisations, funders and partners working in entertainment, charity, research and policy fields.
• Be a passionate advocate for and support the whole team to adopt an insights and evidence-based approach to their work. 
• Define and advance a clear learning agenda based on the needs of key stakeholders in the business. 

Skills & Experience 

• Proven experience in strategic planning and delivery within research and policy environments. 
• Demonstrable success in identifying emerging policy opportunities and applying research-led approaches to boosting organisational influence. 
• Senior level experience managing research and policy portfolios, with budget accountability in commercial or charity sectors. 
• Expertise in deploying quantitative and qualitative research methodologies, tools, with a track record in informed policy advocacy. 
• Proven ability to translate complex data into actionable insights for a range of stakeholders. 
• Excellent written and verbal communication. 

Ideally you will be: 

• Resourceful with ability to think laterally to problem solve, tracking and reviewing progress to adjust accordingly. 
• Happy to take ownership of projects, managing your own time while communicating clearly with others where deliverables are interdependent.      
• Passionate about entertainment and its potential to shift perceptions.   
• Confident with putting forward ideas, asking for and responding to feedback and coming up with actionable plans to make things happen.   
• Able to establish rapport and build positive working relationships with a variety of people.   
• Delivery focused with excellent attention to detail.   
• Enjoys a fast-paced and evolving environment [complex/start up] 
• Excited about hybrid working as part of a small but growing team, where you can play a positive part in shaping the organisation’s work and its working culture.   

If you believe you have the skills and passion to succeed, we encourage you to apply. We are eager to hear from individuals who are enthusiastic about learning and growing with us. 

What you will receive on top of your salary:    

•  Optional enrolment into OKRE’s workplace pension scheme.    
• Free access to Wellcome’s onsite Nuffield Gym.    
• Access to Employee Assistance Programme.    
• Access to a varied menu of hot and cold food options at Wellcome’s staff food outlets, at prices substantially lower than Central London averages.    
• Great views over the city from our 6th floor central London office opposite Euston station. We are based in the building that houses the Wellcome Collection, a museum and library connecting science, medicine, life and art.    

How to apply for this role:  

To apply please send a CV and cover letter. Together, these should clearly set out how you meet the skills and experience required and why you are applying for this role at OKRE. Candidates will be shortlisted for interview on this basis.  Please send them to officemanager{@}okre{dot}org by Monday 9th June  

 Diversity and Inclusion    

Diversity and inclusion are at the heart of everything we do and we actively encourage applications from those at different life stages.    

We are committed to creating an environment where all employees, workers and job applicants can thrive.    

We work to make our recruitment processes as inclusive as possible. If you would like us to make adjustments during the application process, please contact us by emailing officemanager{@}okre{dot}org with the subject line ‘Application Process’.     

  We expect our team to treat others on their merits and challenge any form of direct or indirect discrimination, victimisation, or sexual, racial or any other type of harassment.   

 Feedback & process    

We receive a high volume of applications to our open positions and consequently can’t provide feedback to every application. We will confirm receipt of your application via email.    

 We will invite shortlisted applicants to online interviews on 16th or 17th June.   

Final interviews will be held in person at our central London office on 24th or 26th June.  

 All candidates selected for interviews will receive feedback if requested.