Housing and welfare assistant caseworker jobs in sutton, greater london
Harris Hill is delighted to be partnering with The Insurance Charity in their search for an experienced and compassionate Senior Grants and Services Caseworker.
Location: Central London (4 days office /1 day remote after probation)
Salary: £40,000–£42,000 per annum
Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance
The Insurance Charity has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship — helping them find stability and hope during difficult times. You’ll join a warm, motivated team of eight colleagues who are passionate about making a difference.
In this pivotal role, you will:
- Assess and manage applications for financial and practical assistance.
- Provide personalised advice on benefits, housing, debt, and related issues.
- Recommend appropriate grants and ongoing support for individuals and families.
- Oversee the volunteer visitor network, ensuring beneficiaries receive the best possible service.
- Work closely with the Director of Welfare and Grants to develop partnerships with other organisations and enhance services.
- Line manage the Welfare Administration Assistant and contribute to continuous improvement in processes and policies.
Every day, you’ll make a tangible difference to someone’s life — helping people find solutions, regain independence, and move forward positively.
You’ll bring:
- Experience in grant making to individuals in hardship.
- Up-to-date knowledge of UK benefits and welfare systems.
- Strong understanding of financial hardship issues and the organisations that can help address them.
- Excellent interpersonal and written communication skills — empathetic, clear, and professional.
- Strong data analysis and digital skills, including experience with case management systems and MS Office.
- The ability to manage a complex caseload with compassion, attention to detail, and fairness.
- A collaborative, proactive approach — you enjoy being part of a small, supportive team where everyone contributes.
Experience in line management, partnership development, or programme management is desirable but not essential.
If you’re an experienced caseworker who combines empathy with sound judgment and wants to use your skills to make a real impact, we’d love to hear from you.
For more information, please send your CV to
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Fixed Term, Full time
Circa £40,000 plus competitive benefits
Do you want to make a difference?
Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk and in this role you will have the opportunity to be part of our RAF Family. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.
Do you want to play a part in what we do?
People are at the heart of what we do. Together we:
· Help reduce social isolation and loneliness among veterans.
· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
· We provide grants to help with the cost of living. But this is just a few of the ways we help.
Working at the Fund means you can play your part in changing the lives of people who serve or have served in the RAF and supporting them some of lives challenges.
It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.
Join The RAF Family and play your part in making a difference.
Respite and Care Executives play a significant role in enabling our beneficiaries to continue to be independent for as long as possible and when/if they require formal care, they can support them during this time too. They work closely with the Advocacy Team and the Friendships and Connections team to ensure that all their needs are met.
We are looking for a candidate to cover Maternity Leave for 14 months. They will work alongside the current post holder and the other team members for 2 months to learn the role and take over existing cases. They will form part of the existing Respite, Care and Advocacy Team and work closely with other members of the team as well as other colleagues in the Operations Directorate (mainly Welfare).
An articulate communicator with IT skills suited to working in a paperless environment, you must be able to demonstrate an ability to relate to people of all ages as well as professionals such as external case working organisations, RAF stations, care providers, those who have lasting power of attorney (LPA). You must have an understanding of the social care system and the Mental Capacity Act.
The role is based in our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK.
To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.
The closing date for applications is Wednesday 12th November 2025, 5:00pm. Preferred start date will be early December.
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Basic DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
Registered Charity
101 - 500
Our vision is that everyone in our RAF Family – veterans, serving personnel and their families – gets support in their hour of need.
The client requests no contact from agencies or media sales.