Experienced Support Worker

Housing Plus Ltd

Brent, London, Greater London 

The salary for this post is £24,000-£27,000 pro rata and depending on experience.

Job description

Experienced Support Worker London (NW2/NW10) to work with 16-21 year olds. This position is ideally for 5 days although 4 would be considered. The role requires some flexibility.

Housing Plus Limited provides support to young people aged 16-21 who are transitioning to leaving care and live in our shared accommodation in North-West London. A significant proportion of the young people in our care are asylum seekers.

This is a position suitable for an experienced key worker who is looking for the opportunity to take on some management responsibilities as well as holding cases. We are looking for someone who has a proven track record as an effective key worker and loves working directly with young people but who has also reached a time in their career where they feel ready to take on some management responsibilities and formally supporting less experienced staff. You will also need to be highly self-motivated and organised with good administration skills.

We are looking for an experienced support  worker with good people skills who is able to build rapport to support the young people in their day-to-day activities, to help them further their education or training and to prepare for independent living. The successful applicant will work in partnership in a multi-agency team to ensure the best possible outcomes for the young people as part of their pathway plan.

Working towards NVQ Level 3 or equivalent is an advantage. Alternatively, you should be able to provide evidence of significant relevant experience in a related field and of working with young people, including those who present challenges.  A local knowledge of North-West London and having easy access NW2/ NW10 would be an advantage.

We are looking for an enthusiastic, reliable, highly motivated person who is passionate about working with young people and able to work creatively and on their own initiative.

Housing Plus offers competitive rates of pay, professional supervision and appraisal and development opportunities.

The start date is immediate (allowing for notice periods, as necessary). Recruitment is on a rolling basis and will continue until a successful applicant has been identified. 

To apply for this role please send in your CV with a covering letter. Interviews are scheduled for 20th October with the opportunity to visit informally prior to this.

Please refer to the Job Description and Person Specification attached. Shortlisted applicants will be required to submit the application form attached at interview stage. 

Housing Plus is committed to safeguarding and promoting the welfare of young people and we expect all staff to share this commitment and all staff work to a code of conduct. Housing Plus operates stringent safer recruitment procedures. This post is subject to an enhanced disclosure application to the Disclosure and Barring Service.

Recruiting a Recovery Worker to join our Mental Health service in Islington!

GBP 22,360 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week. This is a 6 month fixed term contract.

Islington Crisis House offer 24/7 crisis accommodation to customers with mental health needs who require a high level of support, it is a 'high support fast stream' mental health service consisting of 12 units, with move-on expected within two weeks. This is a really great opportunity for anyone with clinical interest as the service is delivered in partnership with Camden and Islington MH Trust.

Job Overview:
Post-holders will be required to:
- Understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery
- Put the service-user at the centre of their support and promote optimism and hope for their increased independence
- Provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis
- Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
- Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service

Key Accountabilities:
- To ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
- Undertake keyworking responsibilities for a caseload assigned by the Team Leader/Service Manager
- To be flexible and responsive to the needs of service-users as directed by their personal support plan
- To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
- Ensuring ongoing assessment and management of risks within an attitude of 'positive risk taking'
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- Develop and maintain links with key agencies and service providers in the local community
- Demonstrate a commitment to the empowerment of service-users and a strong interest in co-production and promoting people's rights
- Use person centred tools to support recovery and development of service-users
- Communicate effectively with people who are in mental distress, including any who may be acutely unwell
- Support service-users to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure service-users enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive service-user records to professional standards.
- To engage in learning and development activity to increase knowledge and skills
- To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met and link with organisations to provide a range of engagement opportunities for service-users in the community
- To maintain good relationships with all involved professionals and agencies
- To maintain good liaison with the service-users' immediate community and family
- Work collaboratively with the service-user, their carers and care coordinators to plan for move-on and discharge from the point of the support commencing
- To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required
- To work with the staff team to achieve the aims and the objectives of the service
- To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association

Skills, Knowledge and Experience:
Essential:
- At least an NVQ Level 3 in Health & Social care, or equivalent
- Minimum of one years experience of support work with people with mental health related support needs

For the full job description, please visit the Look Ahead website.

Recruiting a Specialist Support Worker to join our Mental Health Service in Tower Hamlets!

£23,000 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Tabard Court provides 24-hour support for men, aged 18-74, who have severe and enduring mental health needs together with a significant offending history. Many customers have led chaotic lifestyles and need support with medication and daily living skills. The service works in close partnership with key agencies, providing stability and a stepping stone to independent living for those moving from residential care, other supported accommodation, hospital or prison.

Specialist Support Workers work within a multi disciplinary team, providing support to customers with a range of mental health needs and who have had contact with the Criminal Justice System. This will include support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence based care and risk management strategies. You will be highly motivated and committed to continuous professional development. You will be the first point of contact and support for a patch of 4-6 customers, with the capacity to support additional customers when you colleagues are away from the service. You will work flexibly to respond to emerging needs and effectively address the needs of the customer group. This role will include shift working including: weekends, Bank Holidays, early & late shifts and sleep in duties.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer
- Specialist Support Workers support customers to undertake all domestic tasks wherever possible, including practical assistance where customers have not yet developed the skills, to ensure they enjoy a high quality of accommodation
- Participate in the support planning and risk management, including maintaining a live document for each customer
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare, taking a Relational Security approach to individual risk
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain digital and physical records as required at the project under the direction of the management team
- Participate in team meetings/reviews and the general development of the service
- Liaise professionally and confidently with members of the multidisciplinary team, including forensic psychiatric consultants on the specific needs of individual customers
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

For more information or to apply please visit our website.

We are delighted to announce that an opportunity has arisen to join our dynamic Action Foundation Accommodation Team working with refugees and asylum seekers. We’re looking for our newest Support Worker and this is a fantastic chance to work as part of this team during a period of positive change and great development. 

You will be responsible for: Clients support work and case management

Job Purpose: To assist the Support Work Manager in providing the day-to-day running of Action Foundation’s projects, through one to one support to our clients as directed.

Let us know how you can play an important role in our team’s continued success as one of the leading figures in the support of local asylum seekers and refugees.

Are you passionate about making a lasting difference to the lives of vulnerable adults?

About the role

Housing First is a new approach to supporting the most entrenched, excluded and hard to reach clients. It focuses on finding permanent housing as quickly as possible and then addressing the issues that have contributed to an individual’s homelessness. Rather than follow the traditional routes of hostels and supported housing, Housing First offers people their own home and then gives them the intensive support needed to maintain their tenancies and move on with their lives away from the streets or hostels. This service is typically for prolific rough sleepers with multiple needs or those who otherwise get stuck in first stage accommodation services.

In this role you:

• Are responsible for the day to day delivery of the service, managing a small caseload of clients with the overall goal of supporting them to sustain a new tenancy

• Manage your own caseload and hours, requiring excellent time management skills, a proactive approach to your work and the ability to prioritise

• Provide tailored support to clients to meet individual need and aspiration, with clients being able to choose, as far as possible, what, how and when support is delivered.

• Deliver ongoing and intensive support to help your clients set up their home and maintain their tenancy. You will offer support over treatment and other issues assertively, however this engagement will be optional for clients

• Support will be offered in the tenant’s homes as well as in the community.

Core hours are 9-5, Monday-Friday, however, flexibility is required as the post-holder will be expected to work some bank holidays.

What we’re looking for

This is an exciting opportunity to work in a dynamic and innovative service. As part of a small team, with low individual caseloads, to succeed you will be able to work independently and be comfortable as a lone worker when required, with a good knowledge of the relevant protocols and safety precautions. You’ll be able to maintain enthusiasm for working with a challenging client-group, and provide the consistently high levels of support they require to meet their aims and objectives.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 2 October 2020

Interview and assessments on: 14 and 15 October 2020, to take place via video call

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Emerging Futures’ greatest resource is its people, so we also offer our employees generous annual leave, pension, and other benefits.

Emerging Futures has secured a 3-5-year contract to deliver substance misuse and housing support services across Cheshire East. Our Housing Related Support is informed by both harm reduction and ‘Housing First’ principles and is driven operationally via a culture of values based, passionate leadership.

We are extremely proud of our services and are looking to recruit passionate and enthusiastic Housing Project Workers who are able to engage and offer support to people who present with a range of complex needs, including poor health & wellbeing, low self-esteem, low levels of literacy, substance misuse issues, non-existent family relationships and who have difficulty forming and sustaining new relationships.

If you thrive on working in a challenging but rewarding environment and have a real desire to make a difference to people’s lives, this role could be for you!

This requires the ability to work on a rolling rota basis covering days, evenings and weekend across our Housing Related Support provision in Crewe or Macclesfield, Cheshire East.

Our Passion Statement

At Emerging Futures, we believe that everyone has the potential to change, grow and learn and to achieve the best they can in everything they do. We know it takes courage and commitment to change, which is why we have a passion statement, rather than a mission statement. To us, being passionate means:

• celebrating success and achievement
• creative and daring enough to innovate
• determined to persist when things get tough
• brave enough to say when something isn’t good enough
• humble enough to accept and learn from criticism
• willing to take responsibility for making things better

Above all, being passionate means having the desire to nurture, facilitate and empower others to reach out with hope to achieve their full potential.

This job is for you if…

• You are someone who is committed to our passion statement and shares in our belief in the potential of all individuals, and that empowering individuals to support each other leads to positive change; not only for themselves, but also for their communities
• You are passionate about improving the health and wellbeing of those experiencing homelessness and rough sleeping and can support complex individuals from first point of contact to resettling in their own home.
• You are fun, approachable, energetic, confident, warm, empathetic, ambitious, flexible, resilient, discreet, organised, and professional.
• You are passionate about promoting recovery, tackling homelessness, and working in collaboratively with partner agencies.

What you will be doing

• Supporting tenants to maintain their tenancy by providing hands on, practical help and advice across our network of shared, supported housing.
• Working with the Local Authority and other agencies to create move-on options and improve the health and wellbeing of tenants through direct 1-1 work.
• Supporting the development of recovery and employment initiatives for tenants across Cheshire East, working with local third sector and grass roots organisations, associations, and individuals.
• Supporting residents in financial planning and providing debt counselling and support where appropriate.
• Ensuring residents understand their tenancy agreement and their rights and obligations.
• Managing accommodation for individuals, enabling residents to access pathways to meet their more immediate needs before moving on to full independence, their own tenancies and meaningful activity.

Some of the skills, knowledge and experience you will have

• A keen and comprehensive awareness of homelessness issues, interventions and understanding specific ways to support tenants with ingrained and entrenched negative behaviours.
• Excellent all-round communication skills and the ability to manage relationships.
• An ability to undertake accurate and comprehensive assessments of need, identifying levels of risk, recovery potential and establishing immediate and longer-term recovery goals.
• An ability to work effectively with groups using a structured planned approach.
• Experience of working in or with adult social care services within the charitable, third or public sector.
• A flexible attitude towards your work and a knowledge of local services and geography in Cheshire East.
• Flexibility and access to transport as you may be required to visit other sites across Cheshire East.
• We welcome applications from people with lived experience; however, all employees are required to have an enhanced DBS.

How to apply

If you are interested in applying for either of these new and exciting roles within Emerging Futures, please send your Application Form or CV along with a covering letter detailing why you are suitable for the role to Victoria Duncan on the email provided.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Newcastle are a dynamic innovative team that go the extra mile to support people out of their homelessness for good. Our experienced and diverse team work closely to provide a wraparound service that is personally tailored to individual needs. Our innovative education, employment, housing and well-being services address individual needs and help homeless people transform their lives.

We are currently looking for a Housing Coach to offer high quality information, advice and guidance to support Crisis Skylight Members out of homelessness. This is a permanent role, working 35 hrs a week, primarily in our office in the centre of Newcastle, although there may be some outreach work required.

About the role
Through our research work and our direct services, we have identified that it is increasingly challenging for our clients to find, secure and maintain stable housing and that the amount of support available for them is in decline.

As a Housing Coach, you will help prevent homelessness wherever possible by enabling members to remain in accommodation and identify suitable new options where necessary. You will take responsibility for the assessment of a members’ readiness to sustain independent accommodation and agree objectives and action plans for property searches, liaising with landlords and housing providers to ensure the smooth running of tenancies. 

The role requires you to be flexible in your approach. You will manage a caseload, working on a one to one basis and in small groups. This requires a large amount of self-management and a capacity to work both independently and communicate effectively with the wider team, using various methods, to move people through their journey out of homelessness.

About you
This role will suit someone who has extensive experience and knowledge of the housing and homelessness sector this could be in other charities or public sector.
To succeed in your application, your approach needs to match our organisational values and you will have:

• extensive knowledge of housing and homelessness legislation, the housing sector and the benefits system to your role
• the ability to communicate and advocate effectively and maintain appropriate professional boundaries and relationships with clients and partners
• experience in engaging and working with vulnerable and hard to reach people
• be able to develop and deliver a high-quality coaching and IAG service for homeless and vulnerably housed people
• be creative when co-producing progression plans and providing support and motivation to help members achieve their goals.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

Closing date: 11th October 2020 (at 23:59)
Interviews will be held on 21st and 22nd October 2020
 
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
 

This is an exciting opportunity for full time Housing Key Worker to join The Elms team to provide support to the elms residents, helping us to deliver an excellent restorative service to Dacorum’s homeless. As well as a good understanding of housing and benefit support, the successful candidate must demonstrate an excellent understanding of the issues faced by homeless people from complex backgrounds and an ability to engage positively with these people.

As the Housing key worker your role will be to provide personal centred support to individuals who could be experiencing a range of problems accessing or affording accommodation in Dacorum. Experience with the homeless, alcohol and drug dependencies or mental health is favourable

The role is a full time position and requires workers to be available on a, 7 days a week shift pattern on a rota basis, days, evenings and weekends

This is a varied, challenging and exciting post and an ability to work well in a team in conjunction with an extensive knowledge of housing key work and the outcome star. You will need to be passionate and share Dens commitment to changing people’s lives.

Identify any areas for development/improvement, maximising community integration opportunities and ensure that individuals are supported in a manner that maximises individual’s skills and provides the opportunity to develop new skills to enable increased independence, to maintain detailed case records and support plans is essential.

Experience using software packages including Microsoft Excel, Word and Outlook (or similar) is also required.

As travel across Dacorum sometimes required in the role; a full, current driving licence and access to a vehicle is essential. For this role you will require an Enhanced DBS check.

Closing date is 30th September 2020. Please complete our application form. 

Housing Support Worker

Salary: £21,000 per annum

Contract/Hours: Fixed term until 31 March 2021

Full time, 35 hours per week

Closing date: 12th October 2020

Ara is looking for an experienced support worker to provide housing-related support to clients in our substance misuse accommodation. Working within the principles of Psychologically Informed Environments (PIE), you will support clients around maintaining accommodation, developing recovery capital and increasing independence.

Ara’s Housing Service is part of Bristol ROADS and Bristol Homelessness Prevention pathways.

In return we offer:

• 25 days’ leave per annum and Bank Holidays
• A 35 hour working week to promote a healthy work-life balance
• Comprehensive training
• Meaningful and fulfilling work that make a real difference to some of the most vulnerable people in our society
• Pension scheme
• Flexible working & Home working
• A commitment to employee well-being through emotional support, supervision, and reflective practice
• Free to access 365 /24 Hr Employee Assistance Program for employees and those family members at the same address

At ARA we passionately believe that people can change and recover. We provide structured treatment, counselling, housing support, education, training and employment guidance, as well as many other interventions to promote recovery and a healthier life.

ARA, registered charity number 1002224.  ARA is a values-driven, forward thinking charity, that strives for diversity and inclusion.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

During the Covid-19 pandemic, local authorities in London have provided temporary housing through hotel accommodation to significant numbers of rough sleepers.  Suitable longer term Private Rented Sector accommodation has now been sourced for these individuals and some of those local authorities have commissioned SHP to provide specialist input and support to the most complex cases from this cohort. 

The Navigator roles are newly funded positions in their respective boroughs and as a Navigator, you will be responsible for a designated case-load of people; providing specialist housing support to the most complex cases, with holistic wraparound support being at the heart of the multi-agency approach.  Ultimately, the support will be working towards enabling tenancy sustainmentwithin in-borough and out of borough independent accommodation and integration into their local communities.

To succeed, you will have:

• A high level of experience and understanding of the provision of services to people with complex needs who are rough sleeping or at risk of rough sleeping
• A commitment to improving services and life chances for people with complex needs
• An understanding of the importance of professional integrity in relationships with service users, peers and other relevant professionals
• Experience of effective liaison with social, health, housing and criminal justice agencies
• An ability to find ways to engage and work with clients who may have a low level of interaction with and suspicion of services and make relationships with people who find it difficult to engage
• An ability to engage with a wide range of professionals, some of whom may have different approaches to problem solving and advocate to agencies on behalf of the Project and its clients

Closing date : 11th October 2020  at Midnight)

Interviews to be held on: 19th & 20th October 2020

This post will require an Enhanced DBS check to be processed for the successful applicant.

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

Are you interested in working for a charity that makes a real difference to the lives of vulnerably housed adults and families? 

About the role

Real Lettings is a social lettings agency that works with local authorities to provide tenancies for vulnerably housed people. Working across London, Bristol, Milton Keynes and Oxfordshire we operate similar to a high street lettings agency but with the aim of trying to ensure that our tenants don’t fall back into a cycle of homelessness. We have helped hundreds of tenants to access quality, affordable, privately rented accommodation.

In the role of senior Housing Management and Lettings Officer you will:

• Provide a high quality customer focused service to our tenants; and internal and external partners.

• Support individuals and families who are currently experiencing homelessness, or who are at risk of homelessness; to sustain tenancies and improve their housing options in order to move on into the private rented sector in future.

• Carry out efficient housing management duties including portfolio supervision and maintenance inspections for our properties.

• Provide guidance and support to other team members around complex cases.

• Be responsible for investigating and responding to formal complaints, and work with the team manager to recommend and develop process and service improvements.

What we’re looking for

• Experience of delivering an effective housing management or private sector lettings service.

• Strong administrative skills and the ability to prioritise a varied caseload in a busy environment, remaining self-motivated to deliver positive outcomes for clients, whilst also achieving monthly targets, and supporting other officers within the team.

• Excellent communication skills; and experience of building and maintaining effective internal and external partnerships.

• A non-judgemental approach to working with homeless people and an understanding of the needs and support requirements of vulnerable clients on low (or no) incomes.

• Above all, we are looking for committed individuals who have a genuine desire to support people to transform their lives.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Pay and Other Benefits

St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 21 September 2020

Interview and assessments on: 1-2 October 2020 (to be held remotely via video call)

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Holloway Road, Islington

Closing date: 8 October 2020 at 11.30 pm

Are you a client-focused individual with recent experience of providing specialist level housing advice? Join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter is the UK’s leading housing and homelessness charity campaigning and advocating— with individuals, in communities, across society. We need talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve.

About the role
You will be joining the Star Partnership, a pan-London housing and homelessness project working with Londoners over the age of 25 which aims to help up to 5,000 people a year in partnership with Thames Reach, Stonewall Housing and St Mungo’s with Shelter the lead partner. The service is delivered through a mixture of channels including telephone, face-to-face and digital. As an Advice, Support & Guidance Worker, you’ll conduct initial interviews at the advice centre, outreach sites and over the telephone in order to ensure our clients can access and sustain their accommodation, improve financial resilience and health and thrive in their community. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role.
 

About you
You’ll need relevant experience gained working within housing and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Recruiting a Support Worker (Until 31st March 2021) to join our Young People Service in Lambeth!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Lambeth Accommodation Based Young Peoples Service consists of 5 different properties across the borough providing support to 32 young people, aged 16-21. Each property contains between 5 and 9 units and are a mix of self-contained flats and shared facilities. Customers receive support for up to 2 years. There are 2 staff offices; one at Trent Road in Brixton and one at Wolfington Road in West Norwood. Support Workers will have a caseload of customers across the various properties for which they are responsible and will provide support to help them develop the life skills they require.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The rota will include 8.00 - 16.00 and 14.00 - 22.00 shifts as well as weekends.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Non-judgemental, respectful and person centred in approach
- Ability to maintain boundaries
- Ability to be a positive role model
- Ability to engage with and form positive relationships
- Ability to convey empathy and warmth to Young People
- Desire to continue professional development
- High degree of emotional intelligence

Skills, Knowledge and Experience:

Essential:
- Good written and oral communication skills and good recording and report writing skills
- Ability to engage with and form professional relationships with professionals from across a variety of agencies
- Ability to appropriately manage challenging situations and conflict
- Ability to use evidence based approaches to the delivery of direct interventions to Young People e.g. social pedagogy model

Desirable:

- Experience working with young people in supported accommodation setting
- Good knowledge of local area it's amenities and services

For more information or to apply please visit our webiste.

Location: Camden

Salary: £23000
Hours: 37.5 hours per week

Shifts: Mixture of early and late shifts- 08:00-16:00 and 13:00-21:00. You will be required to work every other weekend and do roughly 4-5 sleep-in shifts each month

We are looking to recruit a Support Officer to join us at our Camden based high-needs mental health scheme. From day you will work alongside a close-knit, friendly team to provide practical and emotional support to clients with conditions such as schizophrenia, bipolar and personality disorder.

Responsibilities:

• Carry out support planning, risk assessments and reviews for identified customers
• Use SMART goal planning to provide needs led holistic support
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Where required, administer medication & ensure appropriate records are maintained
• Support customers to develop the necessary skills to live independently, and to access training, education and work.

What we can offer you:

• 28 days annual leave 
• Pensions – One Housing is a sector-leader in the contributions we make to our colleagues’ pensions.
• Buying and selling annual leave - We know that getting the balance right between work and home life is a big part of supporting our colleagues’ wellbeing.
• Paid time off to volunteer in our communities.
• Season ticket loans
• A healthcare cashback plan – allowing you to claim back cash for you and your family’s routine healthcare.
• Colleague recognition scheme – we let you know when you’ve done a #greatjob
• One Academy – our innovative, in-house learning and development offering, designed to support with your personal and professional development.
• Study leave – up to five days off per year to study toward a relevant qualification.
• Career break - after three years’ continuous service.

Skills and experience:

• Experience of working with people that have a mental health diagnosis, in a support capacity
• Knowledge of policies & procedures, including: Safeguarding, Health & Safety, Customer Care
• Must be able to commit to the early and late shifts, including every other weekend and 5 sleep-in shifts per month

About us:

One Support, part of One Housing, provide support to a wide range of people, including young people, people with mental health problems, ex-offenders, and people with substance misuse problems. We provide services to people living in our properties, and also in their own homes – not necessarily those owned by One Housing. Our services include Floating Support, Supported Housing, Mental Health services and Young People’s services.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone, regardless of their background.

If you feel you have the skills and experience to excel in this position, please apply now to avoid missing out!