Housing manager jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a committed individual with strong experience of working with vulnerable women to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. You’ll need to be caring and professional, passionate about the vision and mission of Ella’s, and able to maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free.
Special conditions
● You will be asked to provide a basic DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.
Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.
Job description
The purpose of this role is to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. The main responsibilities of this role are:
● Provide one-to-one support for safe house residents This includes ensuring that survivors understand their rights and that these are met, coaching survivors to identify and work towards their personal goals, supporting survivors to access appropriate services/treatment providers and ultimately be supported into independence.
● Manage social work students, placements and interns.
● Maintain and develop borough related relationships.
We are looking for a passionate individual who has strong experience of working with vulnerable women, is aligned with the vision and mission of Ella’s and can maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free. The role also offers opportunities to contribute to the direction and vision of Ella’s.
Key tasks
Casework provision
● Provide high quality casework support to residents (housing, financial, legal, mental health, and physical wellbeing support)
● Support survivor empowerment to speak out and self-advocate
● Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s’ safeguarding procedures
● Provide day-to-day support and build trusting relationships with the service users
● Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s’ case management system
● Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments
● Assume an advocacy role during external appointments, if required
● Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required
● Research the requirements for benefit applications and assisting service users to complete (as required)
● Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met
● Manage referrals and new intakes
● Help create survivor led support plans
● Work collaboratively with other accommodation caseworkers
● Encourage and supporting survivors to attend sessions and activities inside and outside of Ella's
Volunteer coordination
● Oversee social work students and/or interns placed within the safe house, with support from the service manager
● Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
● Adhere to and ensure all students and interns have a good knowledge of Ella’s’ casework management forms and recording systems and oversee the consistent use of these
● Provide regular supervision to students and interns Safeguarding, and health and safety
● Work in collaboration with the Safehousee and Facilities Manager
● Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded according to Ella’s’ policies and procedures
● Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required
● Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
● Participate in any relevant Safeguarding training and keep up to date with any changes to Ella’s’ safeguarding policies and procedures
Accommodation and risk management
● Run regular house meetings and house outings for residents
● Support residents with housing benefit and service charges
● Manage all paperwork in the premises, processing any personal data in accordance with Ella’s’ Data Protection Policy and procedures
● Handle emergency situations calmly and professionally
● Ensure all safety and security procedures are followed to keep self and others safe
● Maintain a safe and secure working environment
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
Other/general duties
● Develop strategic partnerships with local agencies working within the Violence Against Women and Girls sector and other local organisations or businesses that could enrich the work of Ella’s
● Take part in the out of hours on-call service
● Attend any training required for the role, keeping up to date with any developments and changes within the sector
● Represent the work at Ella’s with integrity at all times
● Adhere to all of Ella's policies and procedures at all times
● Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's’ strategic goals and input into its direction of growth
● Attend monthly supervision with the service manager and keep in regular contact
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Support Ella’s’ fundraising and external communications by assisting with the gathering of stories, data and so on
● Complete any other duties as directed by the service manager which are within the scope of the role
See attachments for Person Specification and how to apply
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Training and Implementation to join our Central Social Care Service located at our Head Office in Islington.
£33,000 per annum, working 35 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Oversee all induction and mandatory training, ensuring it meets organisational requirements
- Ensure induction material is up-to-date and engaging
- Ensure all training offered is innovative and engaging and uses technology where possible
- Host the first day of the induction programme 'Feel at Home'
- Deliver ad-hoc training as required
- Coordinate schedules and rotas for mandatory training and induction delivery
- Commission, market, and deliver the learning and development programme in line with organisational needs whilst ensuring value for money, professional training delivery and demonstrable outcomes
- Regularly review and improve the training offer in line with best practice
- Work with the Recruitment, Training and Talent Manager to review and, where required, develop a programme to meet the generic and specialist operational learning and development needs across the business in line with CQC, Ofsted, legislation, contract, policy and procedural requirements
- Ensure LMS is fit for purpose and used effectively so that staff and managers are clear on the training available to them and when they are going out of date with mandatory requirements
- Use the LMS system and work with the Performance team to produce management reports (including but not limited to safeguarding, attendance, non-attendance and operational induction monitoring)
- Use data and analytics to monitor training effectiveness, identify trends, and inform decision-making
- Evaluate effectiveness of training programmes to ensure that it demonstrates effective return on investment and meets initial training objectives
- Implement improvements based on feedback and outcomes
- Work with Recruitment, Training and Talent Manager to deliver training within budget, maintain the budget spreadsheet and ensure prompt payment to suppliers
- Build and maintain effective relationships with internal and external stakeholders, including managers, senior leaders, training providers and LMS provider
- Effectively manage and develop the Talent Partner with the Recruitment Team Leader
- Work collaboratively with the L&D and wider People team
- Work with Recruitment, Training and Talent Manager and Business Development on training costings and plans for new or proposed services
- Demonstrate the company values and establish a positive culture that aligns with the organisation's strategic objectives
- Ensure compliance with all relevant policies and procedures across area of responsibility and for trainings being developed
- Keep up to date on any regulatory, legal or best practice changes in training for the Supported Housing sector
- Support staff and managers through change initiatives related to training and implementation, ensuring clear communication and engagement throughout transitions
- Champion Equality, Diversity and Inclusion in all training and in the implementation of the LMS, ensuring content and delivery are inclusive and accessible
- Promote staff wellbeing through supportive training practices and by signposting to relevant resources
- Take ownership of mandatory training compliance, including monitoring, reporting, and driving achievement of key performance indicators (KPIs) for mandatory training completion within specified timeframes across the organisation
- Provide regular updates to management and take proactive steps to address areas of non-compliance
- Lead and carry out internal quality assurance activities to maintain the integrity and consistency of assessment decisions across qualification programmes
- Sample assessment decisions, provide constructive feedback to assessors, and support continuous improvement in assessment practice
- Ensure all IQA processes fully meet the requirements of awarding bodies such as ILM and/or CPCAB
- Prepare for and support external quality assurance visits, maintaining accurate and compliant IQA records
- Contribute to standardisation meetings and support assessor development through guidance and training
- Work collaboratively with programme leads to ensure qualification delivery meets internal and external quality standards
- Any other duties as required
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Excellent relationship building skills with internal staff and managers and external stakeholders
- Customer outcome focused
- Effective verbal and written communication with staff at all levels
- Positive can-do approach
- Ability to learn new skills quickly
- Creative and innovative in ideas and approach
- High levels of initiative
- Flexible in approach
- Excellent prioritisation and organisational skills
- Intermediate to advanced IT skills on all Microsoft packages and IT systems
- Resilient able to manage self and maintain effective delivery
- Ability to cope with change in a fast paced and challenging environment
- Ability to analyse data and produce actionable insights
- Excellent stakeholder engagement and influencing skills
- Commitment to staying up to date with changes impacting training in the sector
What you'll bring:
Essential:
- Quickly learns and confidently navigates new IT systems, using them to streamline and improve business processes
- Experience of training staff
- Experience of carrying out training needs analysis
- Experience in coaching and developing staff
- Track record of successfully implementing systems, processes, or programmes within a multi-site organisation
- Strong negotiation skills, with experience securing cost-effective training solutions and establishing clear deliverables
- Experienced in managing external partnerships and ensuring contractual obligations are met
- Knowledgeable about best practice and innovative approaches to training delivery, with a commitment to continuous improvement
- Proficient in using e-learning authoring tools, virtual classrooms, and blended learning methodologies
- Demonstrable experience in monitoring and reporting on training KPIs, particularly for mandatory training
Desirable:
- Knowledge of ILM and/or CPCAB frameworks
- Proven experience of internal verification and moderation within a regulated qualification framework
- Understanding of awarding body quality assurance requirements and best practice
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Merton.
Sounds great, what will I be doing?
We are looking for passionate individuals to provide intensive casework, support, and day-to-day guidance for women in our services. You'll play a vital role in delivering safety advice and information, including around domestic abuse and independent living, while co-producing personalised Support and Safety Plans that build on each woman's strengths and goals.
Your work will include liaising with statutory bodies such as Social Services to ensure safeguarding responsibilities are met, supporting housing needs and move-on accommodation, and facilitating empowering social activities and workshops that promote confidence, self-esteem, and assertiveness.
At the heart of this role is The Hestia Approach – a commitment to co-production and recovery. You'll work in true partnership with service users, helping them shape the support they receive, whether through peer networks, community groups, or local
events.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough.
Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.
When will I be working?
You will be working between the hours on 9am - 5.18pm, Monday to Friday
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of de
dicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external
safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We’re looking for an organised, detail-focused leader to run our winter night shelter across multiple church venues. You’ll coordinate and support volunteers and our Resettlement Worker, ensuring the shelter runs smoothly, safely, and with Christ at the centre of all activities. This hands-on role requires experience leading or working with volunteers, strong communication skills, and the ability to manage complex, community-based projects. A driving license and DBS check are essential.
We want our faith in action projects to contribute to a safe and flourishing community in Sutton

The client requests no contact from agencies or media sales.
Location: Weymouth
Salary: Grade 4 - £34,596 per annum, pro rata for part time
Hours: Part time – 22.5 per week - working pattern to be agreed with the successful candidate
Contract: Fixed term until 31st March 2026 – possible extension depending on funding.
Secondments considered
Closing date: Thursday 4th December 2025 at 11.30 pm
Do you have experience of coordinating services and working in collaboration with multiple support agencies? If you are looking for a new opportunity then join Shelter as Reach Out Coordinator and you could soon be making a difference to people affected by housing issues and substance use.
About The Role
Your role will be to oversee the delivery of the service, making sure the programme meets its aim, line managing the Complex Lives Navigator. You will jointly collate all reports for the quarterly Operational Governance and Performance Board and present outcomes and learning. You will also be responsible for compiling reports, including case studies, for the commissioner demonstrating Reach Out’s activities and impact.
Identifying opportunities for systems change will also be a key part of the role, including building relationships with agencies and people with lived experience to understand issues and barriers to accessing treatment, using data and feeding back insight where needed and making sure lessons learnt inform future service delivery.
About You
You have experience of developing relationships and building trust with both individuals and partner organisations and excellent skills in communication and problem-solving. With demonstrable experience of performance reporting, chairing and facilitating meetings and workshops, you are able to establish joint working protocols and referral pathways with partner organisations. Experience of analysing data and developing insights to monitor and evaluate the service, along with experience of safeguarding frameworks, line management and experience and understanding of drug and alcohol services will be key.
Benefits
In return we offer a competitive salary as well as a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About The Team
The Reach Out Service supports people who have substance use issues, taking the support to them either in their accommodation or where they are rough sleeping. The service supports people with their current goals, which can include areas such as starting prescription medication, group work, continued substance use and abstinence.
You will be part of the Dorset Hub which has offices in Bournemouth and Weymouth and will link in with other Shelter teams, including the community advice and legal teams. We offer specialist housing advice and legal representation as well as housing workshops and lived experience activities in the community.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the four ‘About You’ points from the job description listed below. Each response should be no more than 350 words each.
- Have experience of developing excellent relationships and building trust with partner organisations and individuals to understand their needs and issues, getting to the route of the problem and learning from this to inform future service delivery
- Be able to analyse and reflect on data and insight to monitor and evaluate the effectiveness of the service, providing regular reports to Partnership Board
- Have demonstrable experience and understanding of drug and alcohol services to identify the barriers to current services and collaborate with partners to propose effective solutions
- Use experience of line management to support and develop the Complex Lives Navigator
Please provide specific examples following the STAR format.
Any applications submitted without a supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This position plays a key role in growing income,inspiring participation and building new ways forpeople to support Action for Pulmonary Fibrosis.The Senior Fundraising and Innovation Manager will create and scale fundraising products, expand community and third-party participation and cultivate ideas that turn into measurable income. It is a role that combines strategy with action, identifying opportunities and testing them, through to launch, improvements, analysis and embedding
them into the APF fundraising portfolio.
The postholder will own an income target, lead fundraising product growth and manage a team with their own income responsibilities.
Success means more supporters raising more money, in more ways, with clear journeys and deeper connection to APF’s mission. This role will collaborate closely with the Senior Supporter Care and Campaigns Manager, and the
Senior Partnerships and Philanthropy Manager, as well as the Communications team, to ensure audiences receive seamless, coordinated journeys. Campaign planning, product launches and supporter stewardship will be delivered through collaboration and combined success measures to ensure fundraising activity is connected.
Further details can be found in the job description attached.
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Queen’s Crescent Community Association (QCCA) runs one of the largest and most diverse older people’s services in Camden. We operate in the borough’s most deprived area and annually support around 300 people aged 55+ to live happier, healthier, more connected lives.
The new co-ordinator will be responsible for delivering a full programme of activities.
We are looking for someone who will:
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Lead, manage and deliver the programme for people aged 55+ in Gospel Oak and the surrounding areas.
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Line-manage sessional and part-time staff, overseeing HR, payroll and supervision.
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Recruit, manage and supervise volunteers, ensuring they are actively engaged in designing and delivering services.
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Prioritise outreach and promote the programme locally, building positive relationships with older people, care homes, sheltered housing, health centres and other partners.
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Deliver regular and accurate reporting, including surveys, consultations and data for board meetings, funders and fundraising.
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Plan and deliver a sustainable programme, balancing free activities with occasional fee-paying or volunteer-led sessions through creative thinking.
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Support older people to access internal and external services that promote their mental health and wellbeing.
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Organise specialist talks, workshops, lunches, coffee mornings and activity refreshments, ensuring all supplies, volunteers and logistics are in place.
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Lead on key administrative duties, including registration forms, attendance registers, CRM updates, progress reports, income and expenditure records, Square Up entries, Equals card spreadsheets, petty cash, payroll hours and the Blip database.
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Plan monthly outings, design the monthly events calendar, maintain the mailing list, and ensure all activity reflects good practice models, quality standards and integration with QCCA’s wider services.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Administrator to play a pivotal role in our Complex Needs Service in Aldgate.
Sounds great, what will I be doing?
Providing administrative support to the SHPS team looking after the financial administrative tasks, whilst helping to source landlords and properties.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
You bring proven experience as an Administrator, with the ability to manage a wide r
ange of tasks efficiently and professionally. You are highly proficient in Microsoft Office—including Word, Excel, PowerPoint, and Outlook—and confident using databases and computer systems as part of your daily work. Your excellent organisational skills, strong attention to detail, and ability to prioritise tasks enable you to work effectively in fast-paced, outcome-driven environments.
You communicate clearly and confidently, both in writing and verbally, producing professional correspondence, clear documentation, minutes, and letters suited to varied audiences. You engage persuasively and diplomatically with internal staff, external partners, clients, and stakeholders, whether face to face or over the phone. You are comfortable working independently or as part of a team, contributing to shared goals while managing your own workload proactively.
You bring valuable knowledge and experience related to housing and homelessness legislation, including the Homelessness Reduction Act and private rented sector processes. You also understand welfare benefits legislation, enabling you to support service users effectively. Additionally, you have experience sourcing, negotiating, and maintaining positive relationships with landlords and agents in the private rented sector.
Solution-focused, proactive, and results-driven, you consistently work toward achieving daily outcomes while maintaining high standards of professionalism, accuracy, and service quality.
When will I be working?
Monday to Friday 09:00 to 17:30
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Business Manager – Institute for Turnaround
Salary: £35,000-£42,000 per annum, dependent on experience
Hours: 35-hour week with flexible working as required.
Contract: Permanent
Location: Office-based role in the City of London with some working from home (typically onsite Tuesday-Thursday, with flexibility required)
Responsible to: Chief Executive Officer (CEO)
Context: The Institute for Turnaround (The IFT) is the UK’s leading membership organisation for turnaround experts. Our members and corporate partner organisations help underperforming businesses avoid unnecessary insolvencies. IFT members preserve jobs and livelihoods, uphold local industries, protect economic value and strengthen public service organisations.
This role will suit an experienced administrative professional whose emotional intelligence is highly developed, who is tech savvy, quick to learn and who can take ownership of projects and problem-solve with maturity in a complex and fast-paced environment.
You will be working with a small high performing and friendly team who are busy supporting senior and smart business leaders by providing unparalleled accreditation, professional development, knowledge and networking opportunities and advocacy for turnaround excellence.
Recruitment process:
· The recruitment process will comprise an interview involving a presentation from you, plus a short task.
· Interviews will take place in person/on site during the week commencing 15th December
Application:
· Please find the JD and person specification attached.
· Submit CV and a short covering letter setting out suitability according to the person specification by 5pm on Thursday 4th December.
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We will not be able to consider CVs without a cover letter addressing the person specification.
- No AI generated applications please.
- No agencies please.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced and passionate fundraising professional ready to lead a busy team and make a meaningful impact?
We’re looking for an Individual Giving Fundraising Manager to take the lead in delivering a varied and ambitious individual giving programme that generates both immediate and long-term income for our hospice. With new strategic investment backing our fundraising growth, this is an exciting time to join us and make a real difference.
In this role, you will oversee key income streams including committed giving, appeals, in-memory giving, legacy marketing and our Mid-Value Donor programme.
You'll be responsible for acquiring new supporters testing digital methods, nurturing existing relationships and developing insight-led donor journeys that maximise lifetime value while ensuring every supporter feels valued and connected to our cause. You’ll contribute to the development of operational plans, income targets and annual budgets.
About You:
You’ll be a strategic thinker with a strong track record in individual giving, campaign management and team leadership. You’re driven by results but equally committed to delivering exceptional supporter care. You thrive in a collaborative environment and are confident managing multiple income streams with creativity and insight.
If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you.
Please note, the successful candidate will be an essential car user, therefore candidates must have a full driving licence and access to a vehicle.
This post is offered on a full time basis, working 37.5 hours per week, our core working hours are 8.30am - 5pm. Part-time hours will be considered for the successful candidate. We also offer home working opportunities at St Catherine's, however, onsite attendance is expected.
When you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: that will be here for you through the joyful memories, final goodbyes and moments after. If that sounds like something you’d find fulfilling, please apply today.
Employees at St Catherine’s Hospice can enjoy a variety of benefits including:
- 25 days holiday, increasing with length of service to 30 days + public holidays
- Option to buy or sell up to 1 week of annual leave
- Day off for volunteering
- Day off for moving house
- Blue Light Card
- Cycle to work scheme
- Eye test vouchers
- Generous Pension – Up to 9% employer contributions or honour of NHS pension
- Enhanced maternity/adoption pay
- Life Assurance – 4x basic salary
- Pay enhancement of unsocial hours
- Flu Jabs
- Counselling Offering
- Discounted Gym
- Schwartz rounds
- Wellbeing Supervision (aka clinical supervision)
- Career pathway and progression
We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL.
If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you!
If you require any additional information or would like to discuss this role further, please visit our website.
The client requests no contact from agencies or media sales.
We're looking for an organised, confident and resilient Head of Compliance and Building Safety to join our Property Services Team located at our Head Office in Islington.
£65,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Head of Compliance and Building Safety will lead the strategic management and operational delivery of Look Ahead's compliance functions, encompassing Building Safety, Fire Safety, Gas Safety, Water Hygiene, Lift Safety, Electrical Safety, and Asbestos Management.
The working pattern for this role is as follows:M7, T7, W7, T7, F7
What you'll do:
* Lead, develop and coach the Compliance and Building Safety team to deliver high-quality, customer-focused services.
* Oversee statutory compliance across building safety, fire, gas, water hygiene, lifts, electrical systems, and asbestos.
* Manage service contracts and remedial works, ensuring value for money, regulatory compliance, and minimal disruption to residents.
* Act as the lead reporting officer to external bodies including the Regulator of Social Housing and MHCLG.
* Develop and implement policies and inspection programmes aligned with the Building Safety Act and other legislation.
* Monitor contractor performance, resolve disputes, and ensure health and safety standards are met across all sites, working in collaboration to manage the quality of all fire remedial works completed by external contractors.
* Manage budgets, procurement, and contract delivery, ensuring financial accountability risk management, and service excellence so programmes are delivered on time and within budget.
* Promote safeguarding, equality, and data protection across all compliance activities.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* High level of communication skills both written and verbal.
* Highly motivated.
* Well organised and the ability to manage multiply programmes concurrently.
* Ability to self manage and prioritise, demonstrating ability to reach sound evidence-based decisions.
* Good Customer service skills.
* Good analytical and problem-solving skills.
What you'll bring:
Essential:
* Extensive knowledge and expertise of Health and Safety Regulations and including in gas servicing, asbestos management, mechanical and electrical compliance requirements, and other relevant regulations and standards within housing portfolios and fire safety for compliance.
* In-depth understanding of the Building Safety Act and the Fire Safety Act and aware of all current regulations and legislation regards fire safety
Desirable:
* Recognised qualification building construction, Chartered Member of the Institution of Occupational Safety and Health (CMIOSH). A property/building related specialism MCIOB, MRICS, BIFM, MIFSM or Health & Safety. Building Related Degree is desirable.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our webiste for full Job description
Complaints Officer
Location: Birmingham, B15 1LZ
Salary: £36,390 per annum
Hours: Full-Time, 35 hours per Week
Contract Term: Permanent
At Midland Heart, complaints are a vital part of how we learn, improve, and deliver on our promise to provide safe, quality homes and services that our tenants can trust.
We're looking for an experienced Complaints Officer (known internally as a Customer Experience Officer) who thrives in a regulated, demanding environment. This role is not only about resolving complaints, but also about treating each case with empathy and really understanding our tenants concerns, asking the difficult questions, collaborating with colleagues and taking ownership of the complaint management process!
The Role
You'll deliver end-to-end case management of tenant complaints that escalate beyond the informal stage of our complaints process, often dealing with sensitive and multifaceted issues. Responsibilities include, but aren't limited to:
- Thorough, effective and timely investigation and resolution of complaints that vary in complexity.
- Consistent and reliable communication with tenants through the complaint management process.
- Proactively building relationships with a broad network of internal stakeholders to fact-find / gather information and identify the root cause.
- Writing high-quality outcome letters to tenants, outlining the actions taken to resolve their complaint.
Join us and you'll play a key role in us achieving a consistently strong tenant satisfaction rating, making a genuine impact on our tenant's lives.
Our ideal candidate?
- Proven experience in a complaint handling role in a regulated sector.
- High volume end to end complaint case management experience – in this role you can expect to case manage 15-20 cases, varying in complexity, at various stages of the process.
- Experience of or the ability and willingness to liaise directly with tenants and network with internal stakeholders throughout the complaints management process.
- Ability to produce letters and reports to a high standard.
- Ability to manage and adapt to changing and often conflicting priorities.
In this role you can expect to spend the majority of your time spent working from the office with the opportunity to work from home based on business needs.
Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 12 December 2025
Please note: We reserve the right to close the application process earlier than the advertised closing date based on the volume/quality of applications received.
Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit a comprehensive CV, alongside a cover letter, showing us that you have what it takes to make a success of the role!
Please note, we're unable to accept applications without a Cover Letter for this role.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Philanthropy Manager to play a pivotal role in our Head Office in Aldgate.
Sounds great, what will I be doing?
This is an exciting opportunity to join Hestia at a pivotal point in its fundraising journey. Over the past five years, Hestia has developed a successful and growing fundraising programme, which includes support from charitable trusts and foundations, statutory grant makers, corporate partners, individual givers, and high-value donors. The Philanthropy Manager will play a key role in shaping and developing Hestia's philanthropy programme, with a focus on individual giving, legacies, and major donor relationships. This role offers the chance to significantly grow the programme's reach and impact.
As Philanthropy Manager, you will be a confident and strategic relationship manager with the ability to engage, inspire, and steward a portfolio of major donors and prospects. Working closely with the Head of Philanthropy, you will deliver personalised stewardship plans, craft compelling proposals, and manage a pipeline of four, five, and six-figure gifts. You will also line manage the Senior Supporter Care and Finance Coordinator, contributing to a high-performing and motivated team. This role is ideal for a proactive fundraiser who is passionate about making a meaningful difference to the lives of people affected by domestic abuse, modern slavery, and mental health challenges.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
The ideal candidate will be highly literate and numerate, with excellent communication skills, both written and verbal. They will bring proven experience in building and managing relationships with high-value donors, successfully stewarding individuals to secure five- and six-figure gifts. They will have a strong track record in developing and delivering individual giving and donor stewardship campaigns, as well as managing complex, cross-team projects and leading people, whether through formal line management or working with volunteers.
The candidate will be organised, detail-oriented, and able to work effectively under pressure to meet deadlines. They will have strong digital skills, including confident use of CRM and email marketing systems, along with MS Office tools such as Word, Excel, and PowerPoint. With a creative and innovative approach to fundraising, they will also have a solid understanding of data protection legislation (GDPR) and safeguarding principles. Importantly, they will demonstrate empathy and alignment with Hestia's mission, supporting individuals affected by domestic abuse, modern slavery, and mental health challenges.
Interview Process:
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Team Leader – Young People
£15,710 - £17,928 for 21 hours per week
Portsmouth
Permanent, Part Time (21 hrs per week)
Monday to Friday flexible hours to be discussed
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
You will be working with our care experienced young people between the ages of 18-25. You will support young people in their own accommodation and provide support, so that they feel more valued and secure, and ready to take the next steps.
For part of this role, you will assess readiness for living independently. You’ll provide support in developing their skills and confidence to live independently and transfer the young person to a permanent tenancy. This will include promoting healthy relationships with families, partners, peers etc, accessing hobbies and extra-curricular activities as well as managing finances and budgeting.
You will work with and manage 1 Support Worker.
Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
MAIN RESPONSIBILITIES
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Attend relevant meetings regarding clients or with stakeholders/commissioners, where required
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Reports and data will need to be run and provided where required
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Ensure staff are supporting clients to address all issues i.e, substance use, mental health or debt and including improving practical skills in areas such as budgeting, shopping, cooking, housework, laundry, health & hygiene
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Work with external partners to maximise the opportunities available to clients so that they can resettle in the community
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Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises, the organisation and property
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Carry out quality checks on client records to ensure organisational standards are upheld
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You will work flexibly across all areas of operation where required and prior notice given
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You will be part of the on–call service
ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job)
Previous experience in this type of work is not essential, but you will have a real passion for wanting to work with young people. Your values will match ours; you will be committed to helping others and enjoy the real job satisfaction that this brings.
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Clear verbal and written English and great communication skills
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Basic IT and keyboard skills
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Polite, assertive manner
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Passion for working in a client/customer facing role
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Have an interest and genuine concern for young people and related issues
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Experience of working in a residential or institutional or similar
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Knowledge of voluntary and statutory agencies
Due to the nature of the role, you will need to have a full driving licence and have access to a care for work purposes.
We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
About Us
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.
We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.
We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Roles: We are currently recruiting for two vacancies:
- x1 permanent
- x1 fixed term contract (12 months)
It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.
We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.
About the role
As an Engagement and Assessment Worker, you will be part of Crisis Skylight Brent’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload.
Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight London’s Coaching and Learning Teams.
About you
To be successful in this role you will have:
- Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
- Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
- Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
- Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
- Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
- Ability to manage a caseload, and successful relationships with external service providers and partners.
- Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 8th December 2025 at 23:59.
Interview date and location: Wednesday 17th and Thursday 18th December at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT
Interview process: Competency-based interview and task
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.