Housing service manager jobs in Haringey, hertfordshire
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
Closing date: Midnight on 19 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 28 January 2026
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Do you have the skills to develop clear, impactful policy that helps drive meaningful change? We’re looking for a Policy Officer to play a vital role in shaping Shelter’s policy agenda and strengthening our voice in the fight for home.
About the role
This is a great opportunity for someone who wants to use their policy skills to help end homelessness and improve housing in England. Working as part of Shelter’s Policy Team, you will be responsible for helping to develop Shelter’s policy and responding to government initiatives on a range of housing policy areas. It includes helping to develop innovative and workable proactive policy solutions to fix the housing emergency.
Role specifics
You’ll bring strong knowledge of social or economic policy and the ability to analyse complex issues in a wider context. You’ll have experience working with both quantitative and qualitative evidence to identify trends and develop clear, evidence-based solutions to structural social problems. You’ll also be confident in producing policy analysis that supports communications, campaign goals and the wider political landscape. A passion for tackling inequality and insight into the challenges faced by people experiencing homelessness, and an anti-racist approach to your work would all be valuable.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The team is seven people strong and sits within the Advocacy and Activism branch of the Communications, Policy and Campaigns division. Using the latest data, research and intelligence from our services, and working with people with lived experience, we analyse the problems in our housing system and identify effective and creative solutions.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people engaged in the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Location: Camden / Pan-London
(Various Sites across Greater London. This will mean commuting on a regular basis, however, placements take travel into consideration)
Salary: £31,531 - £33,696 per annum
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week (this includes potentially a rota basis and weekend and evening cover placement dependent)
Contract: Permanent
Closing Date: Friday 5th January 2026
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Senior Domestic Abuse Crisis Intervention Worker at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Our Peripatetic Team provide front-line support to Solace’s Advice, Community and Accommodation-based Services across London. Crisis Intervention Workers enable our services to deliver a consistent high standard of service.
The team was created in order to have trained, skilled staff ready to cover gaps in service and facilitate the continued smooth running of services, proactively supporting women and children who have experienced domestic abuse. They are required to go into different teams and quickly establish themselves and provide support in times where staff teams may be struggling.
About the Role
In all services, peri workers provide nonjudgmental, confidential, and psychologically informed support to survivors of domestic and sexual abuse. Typical tasks include risk assessment, safety planning, and working with survivors to develop individual support plans.
Peri workers have the opportunity to work in a variety of roles across Solace’s services. Working across departments offers peri workers the ability to continually develop their knowledge, casework skills, advocacy skills, multi-agency working, and ability to manage and thrive in a changing environment.
The role will involve commuting to sites across London, and although hybrid working may be available in some projects it is not possible for all. Travel is taken into consideration when confirming placements, however you should be prepared for longer commutes.
As a Senior, you will need strong case management and the knowledge and confidence to advise others as you will often be in roles that involve supporting other staff members in their risk management and also career development. Your placements may involve partnership working and process development.
You will line manage up to three Peri employees in this role, so we are looking for someone ready to step in to a leadership role but training is available to develop these skills.
About You
The Peripatetic Team is dynamic – our colleagues bring a wide range of transferrable skills and different experiences to the team that informs our practice and work with survivors.
The Peripatetic Team is looking for passionate advocates who understand the importance of working in a trauma-informed way with both survivors and colleagues, who are willing to continuously learn and develop their skills, and who understand intersectionality and the impacts violence against women and girls can have on women with intersecting identities. While prior experience of working with survivors of abuse is desirable, it is not a requirement and if you have transferrable skills and a passion for supporting women and children then we would love to hear from you.
You will be a great addition to the Peri Team if you embrace change, have a growth mindset, and are comfortable working independently. Although peri workers are dispersed across different services, the team offers regular opportunities to connect with fellow peri colleagues.
You will need to be proactive and show initiative as there is lone working in roles and great time management skills to be able to balance your line management responsibilities as well as your case load.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Barnet Mencap is a very well-established local charity which provides services and support for people with learning disabilities, autistic people, and their family carers, while also campaigning alongside them to improve their lives. The organisation aims to create a world where people with learning disabilities are valued equally, have their voices heard and are included in the community.
We are looking to appoint a new CEO to lead the organisation and ensure it continues to provide its much-valued services.
The successful candidate will have:
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Experience in a senior role in a relevant service i.e. Learning Disabilities, Children or Adult Services
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Experience of developing a strategy and monitoring framework in a similar environment
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Experience of effective partnership working at a strategic and practical level
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Proven track record of income generation and financial management
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Knowledge of charity governance, regulation for a medium size charity, and working effectively with a board of trustees.
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Knowledge of the Health and Social Care environment, including key policies and legislation
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Understanding of Health and Safety and Safeguarding in a service delivery environment
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Understanding of the Social Model of Disability and how to apply it to deliver empowering person-centred projects and services
Please read the full Job Description, Person Specification and Recruitment Pack for further information on the role.
To apply, please send your CV alongside a covering letter explaining how you meet the criteria in the person specification.
The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.
Closing Date: 16th of January 2026
Interview dates are planned for the 10th and 11th of February 2026.
Barnet Mencap is the leading charity for children and adults with a learning disability and their families in the London Borough of Barnet



The client requests no contact from agencies or media sales.
Salary: £28,639.85 per annum, pro-rated
Location: Remote, homeworking
Contract: Permanent, part time working 24 hours per week over 4-5 days, occasional travel to London 2-3 times a year may also be required.
Closing Date: Monday 5th January 2026. Please note we will not be shortlisting until after the vacancy is closed.
Please note this role is being advertised as a Retail Team Administrator, however on appointment your job title will be Shop Support Team Administrator.
Do you understand administrative support processes and good practice with a real desire to develop as part of an inclusive and supportive team at one of Britain’s leading housing charities? If so, then join Shelter as an Administrator in our Shop Support Team and you could soon be fulfilling your ambition and contribute towards our fight for home.
About the Role
The role will involve providing essential day-to-day support to our Shops and Retail function, acting as the first point of contact for staff, customers and supporters. A key part of your role will be managing the shop supplies order process, including price checking and placing orders to ensure our shops have what they need to operate smoothly.
It will also involve supporting a range of finance and new goods admin tasks including processing invoices, raising product codes and assisting with stock takes. You’ll play a vital role in ensuring our retail operations run efficiently, with coordinating supplies and signage for our new shop openings, maintaining till number records, updating spreadsheets and managing our online shop handbook.
About you
To succeed, you’ll need a background in admin, excellent communication and time management skills and a proven ability to work across a range of tasks simultaneously while maintaining strong attention to detail. You’ll also need a proactive approach, lots of initiative and a flair for solving problems, completing tasks and overcoming obstacles. The ability to respond quickly and positively to change is important too, as is a willingness to challenge the status quo and introduce new ideas, methods or processes where appropriate. Commercially aware, customer focused and happy to work collaboratively for the good of a business, it goes without saying that you’re proficient using Microsoft Office applications such as Word and Excel, SharePoint, Outlook and the internet.
Apply to be part of our team and be the change you want to see in society.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
The Royal British Legion is recruiting for an experienced Supporter Care Manager to lead their supporter care team. This a key role which is responsible for ensuring that every supporter that contacts the organisation receives a positive and memorable experience. TRBL is committed to making sure that all who make contact come away feeling that they’re making a difference.
Based in London this important role will oversee the day to day running of the supporter care function providing operational leadership and guidance to team members and ensuring that high standards are maintained and continuously improved.
Key responsibilities:
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Manage the in-house supporter care function which includes enquiries, complaint handling, processing and thanking of donations and Gift Aid declarations
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Support in the development of annual operating plans and budgets, working with key stakeholders to ensure Supporter Care meets the objectives of the Fundraising department
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Provide day to day line management, including one to ones, tailored personal development plans, mentoring, coaching and shadowing, as appropriate
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Continually drive efficiency, innovation and quality of processes and services delivered by the team
Experience and Skills
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Previous experience of management or leadership of supporter care/customer service within the charity or non-profit sector
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Strong leadership skills with the ability to implement high levels of supporter care and continuously improve standards
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Experience of dealing with complex customer queries, requests and complaints
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Experience and knowledge of working with CRM system
Job Role
Reports to: National Director
Budget responsibility: Yes
Line management: 3 direct reports (Community Outreach Coordinator,Empty Spaces to Homes Programme Manager, Head of Construction & Delivery). Manage the relationship with the Upcycling Programme consultant.
Post: Permanent
Location: Home-based with frequent travel and some overnight stays to internal and external events and project sites across England, Wales and Scotland. All staff meetings are held in our ReStore, Romford.
About Habitat for Humanity Great Britain
Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.
Job Purpose
To support Habitat GB’s vision of a decent home for everyone, the organisation has recently completed a strategic review, resulting in a new National Strategy and an organisational restructure, to ensure the organisation is able to deliver the Strategy impactfully, efficiently and effectively.
As a result, a new team has been formed, which will focus on developing and delivering high quality programmes in England, Wales and Scotland. The Director of Programme Delivery will be accountable for consolidating and supporting the new team to flourish. And for co-leading (with the Director of Retail) the development and performance of one out of two Strategic Goals, to: ‘Develop, pursue and share innovative solutions to increase access to decent, safe, affordable homes for communities across Great Britain’.
Key responsibilities include the design, delivery and performance of Habitat GB’s domestic programmes and to support the effectiveness of a joined-up UK housing advocacy strategy. The Director of Programme Delivery will also act as an external representation on behalf of Habitat GB, working with the National Director, Housing Advocacy Manager and others on influencing & engagement opportunities, including the development of thought leadership to increase Habitat GB’s influence on policy & decision makers, increasing credibility with partners, communities and other collaborators. The role will also work collaboratively across Habitat GB and the Habitat for Humanity International (HFHI) network, including working with the Fundraising & Partnerships team to support high quality partnerships and strategic relationships.
As a member of the Senior Leadership Team, the Director of Programme Delivery works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a values-led approach to people and culture approach.
Key Accountabilities/Responsibilities:
Strategic development and programme delivery:
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Accountable for co-leadership (with the Director of Retail) of the strategic leadership, development and performance of Habitat GB’s Strategic Goal: ‘Develop, pursue and share innovative solutions to increase access to decent, safe, affordable homes for communities across Great Britain’.
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Responsible for overseeing and ensuring the high-quality design, delivery and performance monitoring of programmes under this strategic goal, including Habitat GB’s flagship Empty Spaces to Homes programme which aims to provide solutions to Great Britain’s critical affordable housing need through the conversion of empty commercial and retail properties into homes and through researching, advocating and collaborating in coalition with others to foster a wider uptake of the Empty Spaces to Homes approach.
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Working in collaboration with other teams, responsible for the delivery and performance of other GB-based programmes and the development of new strategic initiatives.
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Source and manage contractors/consultants to work on individual projects in line with our procurement and finance policies. Be responsible for effective contract management including quality assurance of their work and ensuring value for money. Proactively work with the Senior Leadership Team to ensure the organisation prioritises and delivers successfully across the 5 Strategic Enablers, including: taking proactive leadership to deliver high quality programmes and projects; increasing capacity and capability for Monitoring, Evaluation and Learning; technical and thought leadership; increasing visibility and leadership of our mission in GB; ensuring we are a thriving organisation; and championing One Habitat approaches.
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Maintain awareness of the relevant trends to inform organisational and team strategic planning. Create and maintain a learning culture which identifies opportunities to innovate and adapt.
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Engage with HFHI and the wider sector to inspire, innovate and influence the development of Habitat GB partnerships and programmes.
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Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities.
External representation and strategic partnerships development:
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Represent Habitat GB in Great Britain and, where required, internationally. Work closely with the National Director and others on influencing & engagement opportunities, including the development of thought leadership to increase Habitat GB’s influence on policy & decision makers, increasing credibility with partners, communities and other collaborators.
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Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships.
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Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects and contribute to our credibility as a trusted and impactful organisation.
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Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of Habitat GB.
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Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity’s position externally and develop and maintain good relations and effective networks with relevant stakeholders
Performance management, reporting and monitoring:
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Set quality standards and meaningful KPIs to encourage ownership and accountability with direct reports, team, and contractors and effectively monitor progress towards agreed targets.
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Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level.
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Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management.
Leadership and management:
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Lead a high performing and ambitious team, inspired to implement and grow the strategy and with a core focus on positive impact for Habitat GB’s community and strategic partners.
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Develop, lead and focus the Programme Delivery Team, its budget, activities and performance, to ensure the delivery against funding and impact targets.
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Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans.
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Role model our values in line with Habitat GB’s inclusive approach to people and culture.
Organisational Leadership:
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Support the National Director in delivering Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team.
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As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence.
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Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities.
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Co-create ways of working to enable an adaptive, collaborative and high performing organisational team.
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Deputise for the National Director when required and represent Habitat GB in external meetings and forums.
Person profile:
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Expert knowledge of programme and project design, delivery and monitoring. It would be helpful (but not essential) if this was in a thematic area related to Habitat GB’s vision and mission of ‘working in partnership to create housing solutions, and break down the barriers to decent, safe and affordable homes for all - in Great Britain and around the world’.
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Proven track record of developing and leading innovative programme or project delivery strategies, community-development or partnership strategies which deliver ambitious targets.
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Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure.
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Significant and successful experience in senior management roles, encompassing strategic management and team leadership.
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Strong understanding and experience of complex organisational change projects, including the ability to support new teams to develop and thrive.
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Strong budget and financial management skills.
Skills and competencies:
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You have excellent interpersonal, influencing and networking skills and can communicate with impact across diverse audiences.
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You are a strategic, analytical and entrepreneurial thinker who is focussed on increasing impact in line with Habitat GB’s mission and a clear vision for how strategy translates into delivery
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You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills.
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You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion. Strong leadership skills and commitment to the highest levels of integrity, honesty, openness and good governance with the capacity to inspire and motivate others
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You are an experienced manager, able to lead and inspire others, offering kind and constructive support to others enabling them to improve their impact and performance.
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You are confident and able to work across different and competing priorities
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Business planning acumen, decision-making, and problem-solving skills. Excellent negotiation skills.
The role and responsibilities will be carried out in a way which reflects:
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Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding Policy.
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A commitment to Habitat GB’s vision, mission, values and approach.
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A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.
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If this sounds like it could be a good match for you, please take a look at the Candidate Pack here.
Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.
Start your Habitat journey here…
We want the recruitment process to give you the opportunity to shine, to share your skills and experience as clearly as possible, and for you to find out more about Habitat GB in return. You are welcome to get in touch and arrange an informal chat with Henrietta Blackmore (please see website>vacancies for this email address) before submitting an application.
To apply for the role, please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying.
Send by email referencing the job title in the subject line to our recruitment email > website>vacancies
The deadline for applications is Sunday 4th January 2026 (at 11:59 pm).
Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.
At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.
We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.
Habitat for Humanity Great Britain (Habitat GB) is part of the international Habitat for Humanity network, tackling housing poverty around the world.
The client requests no contact from agencies or media sales.
This is a 1 year fixed term contract, with the potential to become permanent.
We have a new and exciting opportunity for an experienced Senior IT Infrastructure Engineer to join the Connexional Team.
We are offering an interesting and varied opportunity to support the work of the Connexional Team and the wider Methodist Church.
We are looking for someone who will be responsible for supporting the delivery of the core operational IT infrastructure, underpinning all services both internally and externally in a responsive and customer-focused manner.
You will advise members of the team on matters related to IT and resolve second and third-line tickets in line with the service level agreement. Assist with the maintenance, continuous improvement and administration of the team’s growing IT infrastructure. Deploy and maintain laptop, desktop and tablet security to ensure that IT service users can enjoy a safe and secure IT environment. Perform proactive maintenance of the infrastructure environment as required. Work to tight deadlines and provide high levels of technical support and compliance.
Working alongside colleagues within the Infrastructure team, you will provide support services to approximately 250 office-based and remote users within the organisation.
About You
- Proven experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Office 365 and MS 365, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut,
- Experience in server administration, database administration and application support.
- Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration.
- Excellent communicator with the ability to communicate technical issues to all levels
- Advanced problem-solving and troubleshooting skills
- Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done
- Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise.
- Flexible and adaptable to changing priorities.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR Team.
Closing date: 16 Jan 2026
Shortlisting date: 23 Jan 2026
Interview (in person) date: 30 Jan 2026
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development who can work with a small team of dedicated professionals.
ABOUT THE ETHICAL PROPERTY FOUNDATION
The Ethical Property Foundation (“EPF”) is unique: the UK’s only dedicated property advice charity for the voluntary sector. (Registered Charity number 1101812 in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.
Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures.
We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector’s first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation.
We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis.
JOB DESCRIPTION
The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation’s Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility:
1. Developing the Affordable Consultancy
The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include:
· Identifying potential clients and proactively seeking opportunities to bid for work.
· Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs.
· Developing and maintaining relationships with key partners, including Lloyds Bank Foundation.
· Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes.
· Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams.
· Ensuring EPF communication channels appropriately promote our services.
2. Management of Property Advice Team
The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy:
· Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members.
· Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained.
· Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services.
· Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability.
· Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support.
· Delivering excellent customer care by coordinating the Foundation’s support to charities until their project is resolved.
· Supporting the team to ensure property materials for training and online guidance are accurate and appropriate.
3. Additional duties may include:
· Representing the Foundation and presenting at external events.
· Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge.
· Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation.
· The Foundation requires all employees to work with due regard for the Foundation’s ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance.
The client requests no contact from agencies or media sales.
We're looking for a organised, proactive and resilient Referral and Operational Development Manager to join our Complex Specialist Services.
£44,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Referral and Operational Development Manager will play a pivotal role in supporting the Managing Director with new business development, coordinating and managing referrals, assessments, tenancies and transitions for our customers with learning disabilities and autism.
The working pattern for this role is:Monday - Friday 9am-5pm
What you'll do:
Referral & Assessment Coordination
* Monitor and respond to referrals from external sources and direct contacts.
* Maintain a current tracking system for referral clarity and produce regular reports.
* Analyse referral data to identify local commissioning needs and growth opportunities.
* Work with managers on person-centered assessments covering care needs, environmental suitability, risk management, and transition planning.
* Complete and submit needs assessments with costings and support package requirements.
* Coordinate the assessment process and internal referral meetings.
* Develop a responsive referral and assessment pathway aligned with best practice.
* Act as the first point of contact for stakeholders ensuring timely and responsive communication.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Strong understanding of the learning disability and autism sector, including CQC regulations.
* Proven ability to build professional relationships with stakeholders.
* Strong understanding of sector
* Ability to manage staff effectively
What you'll bring:
Essential:
* Experience in assessments, referrals, and placement coordination within supported living or health and social care settings.
* Knowledge of brokerage, purchasing systems, and commissioning portals.
* Ability to write reports for the senior management team
* Understanding of residential and supported living service models.
* Familiarity with funding processes and financial negotiations.
* Experience of working with costing models for placement pricing
* Experience of managing staff and services in social care or health
Desirable:
* Knowledge of how local authorities, councils and ICBs commission and agree services.
* Experience with Positive Behaviour Support (PBS) and trauma-informed practice.
* Understanding of complex needs, forensic histories, and dual diagnoses.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
We’re looking for a Senior Face to Face (F2F) Fundraising Manager to join our Face to Face Fundraising team. This is a fantastic opportunity within the RNLI to play a vital role in developing and growing the RNLI in-house F2F Fundraising team to reach the ambitious targets we have ahead. This role manages a team of F2F Managers who each lead a team of F2F fundraisers signing up regular supporters within a defined geographical area and raise vital long-term funding for the charity, as well as delivering lifesaving water safety messaging. The role is part of the F2F Senior Management Team, supporting the team’s development through leading projects that drive forwards team performance.
Your role
As a Senior F2F Fundraising Manager, you will be tasked with focus on the following areas:
- Recruit, train and manage a geographically diverse group of direct reports. Develop and motivate direct reports to deliver key messages, campaigns and products within the F2F strategy.
- As a senior manager in the F2F fundraising team (200+ staff), continue to develop and maintain a positive high-performing culture to ensure the team are performing at their best and developing. Drive continuous improvement across all KPIs.
- Construct and monitor financial and performance reports to ensure budget & KPIs are met, reforecasting where necessary.
- Develop a positive safety culture by identifying and managing risks to health and safety and safeguarding.
- Oversee compliance & complaints to ensure RNLI F2F fundraising adheres to best practice.
- Lead the delivery of selected team projects from initiation to completion, working with colleagues both within the F2F team and the wider organisation to provide the plans, processes and tools needed for the team to achieve their objectives. Develop solid relationships and partnerships with internal and external stakeholders across the UK and Ireland.
About you
Leading a frontline team, you’ll have excellent communication skills and people management capabilities, with a proven track record of achieving fundraising targets. You will be a strategic thinker, with the ability to use your networks to ensure that plans are executed well and future opportunities are maximised to drive both the volume and value of new supporters.
You’ll be a role model to others, displaying behaviours that inspire respect. You’ll look after your people so they in turn can look after our donors, by displaying a passion to lead, manage and motivate a diverse team who engage with the public. You’ll be positive, confident, determined resilient and naturally outgoing. You’ll be a self-starter who can lead an energetic and innovative team to success.
You’ll be a team player with a pragmatic and solution-focused approach to problem solving and a calm attitude to prioritising a busy workload. Your strengths in planning and critical thinking will help you strike the balance between taking calculated risks where required and maintaining compliance to policies and sector regulations.
You’ll be flexible and prepared to work out-of-office hours with travel throughout the year. Substantial annual leave during the summer would not be practical for this role. This post requires a valid driving licence.
To be considered as the Senior F2F Fundraising Manager, you will need:
- Proven experience and success in leading a remote face-to-face fundraising team. This will either have been gained working for a charity or a fundraising agency
- Evidence of managing and motivating a team of paid staff or volunteers to achieve goals/targets
- Demonstrable experience of delivering projects that provide improvement to process
- Excellent communication skills and teamworking ethos
- Self-motivation and ability to create and prioritise own workload
- Knowledge of F2F charity sector, compliance and regulation
- This post requires a valid driving licence
For more information and to apply, please visit our jobs page.
Closing date: 4 January 2026.
Interview date: 12 January 2026.
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.
This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.
The ideal candidate
To be considered for this role, you should be able to:
-
Provide outreach and in-reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.
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Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.
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Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.
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Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.
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Promote harm reduction and recovery-focused approaches, ensuring that people are empowered in their choices.
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Maintain accurate records and contribute to monitoring and evaluation of the Reset service.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by 27 December 2025 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



We're looking for a proactive, detail-oriented and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.
£37,500.00 per annum, working 35 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website.
Look Ahead recognises that data and the applications that collect data have an important role in the future success of the business. Look Ahead are delivering a Digital Transformation programme, Move Forward, and we need to have the right business systems management structure in place to offer continual support, development, and improvements to our business systems and to provide insight into the organisation's data.
The Business System Administrator (FTC) role is a support role focused on managing application support requests and providing routine application support, advice, and system administration for key business systems.
The post holder will act as the first point of contact and work as part of a team to maintain these systems. Support services will be delivered by adopting a triage support approach, with more complex issues and project work being escalated to Look Ahead's second line application support specialists.
The successful candidate will be expected to demonstrate excellent coordination and analytical skills, be adept at issue management and be able to work as part of a team to deliver issue resolution for the relevant applications and technologies. This role can be delivered as a hybrid role, with the primary office location being Look Ahead's Head Office although the post holder may be required to visit some of our services from time to time as part of their service delivery.
This is a 12-month fixed-term contract, with a potential 6-month extension.
Essential:
Hands on knowledge of and involvement in system administration for various systems, including at least one Housing Management System
Previous history of supporting multiple business systems
Self-starter with good initiative
Well organised, methodical
Good Problem solving / analytical skills
Experienced in issue resolution
Excellent attention to detail
Success orientated
The ability to build relationships with key internal and external stakeholders
Desirable:
Experience working in an aligned sector to Look Ahead or an NFP
Civica Cx (Housing Management System)
CRM workflow solutions
Experience of software testing, including test script creation and UAT management
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Resettlement Coordinator
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Resettlement Coordinator
Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.
Salary: £30,000
Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Flexibility may be required around these hours as per service and resident requirements, as well as activities which may fall outside these hours.
About the Role
We are hiring a Resettlement Coordinator to support residents who have complex needs and are ready to live independently out of residential support. You will provide practical support to residents who require help with finding and sustaining suitable accommodation and engaging with community based services such as councils, training providers, and local authorities. Our residents face challenges such as with their mental health, substance use, and homelessness. In this role, you will support them in overcoming their personal barriers to they can move forward in achieving their goals. Our aim is to reduce inequalities and improve access to health, employment, training, and social care.
Some key responsibilities include:
- Supporting residents to reach their goals, including to find suitable accommodation, through plans, assessments, reviews, and meetings.
- Developing and monitoring move on plans, liaising with partners to provide housing and resettlement support to residents.
- Developing and running clinics for residents to support with their move on journey through projects, individual sessions, group activities, and events.
- Providing advice, information, guidance, and life skills training to residents as required.
- Creating strengths based assessments and deliver holistic support and risk plans to help residents/participants achieve goals and stay safe
About You
We are looking for someone who is driven to provide high quality, effective, and person centred support to others. You will have a passion to help those who have experienced or face homelessness, wanting to make a difference to lives, and support those with multiple and complex needs. Our residents and participants come from all walks of life and previous experience and we put them at the forefront of our services. You will thrive in this environment and have a real desire to provide personalised support to others.
- Confident leadership skills able to inspire and motivate staff and participants, ensuring effective delivery of move on plans.
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of the housing and social needs of people with multiple and complex needs
- Experience liaising with internal teams and external partners to progress housing outcomes and support resettlement plans.
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs
- Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Work setting: Remote working with travel into London once a month.
Contract: 12–18-month maternity contract
Benefits: Flexible working • Ongoing training & development • Supportive team culture • Meaningful, purpose-led work
TPP Recruitment is proud to be recruiting for an experienced and empathetic Case Manager on behalf of a highly respected, long-established industry charity. This organisation has supported working people for over 100 years and is widely recognised for delivering high-impact wellbeing and welfare services across the UK.
This Case Manager position offers far more than a standard support role. You will play a central part in delivering personalised, life-changing support to individuals facing challenges such as mental health concerns, financial hardship, employment issues, housing instability, family pressures and access to welfare benefits.
In this rewarding Case Manager role, you will:
- Manage a varied caseload, developing tailored support plans that focus on long-term, sustainable solutions
- Use your empathy, listening skills and professional insight to support individuals in distress
- Regularly review client progress and adapt support as circumstances change
- Liaise with external agencies, service providers and specialist organisations
- Facilitate mental health and wellbeing training, including Mental Health First Aid
- Support the grants process to ensure practical outcomes for clients
- Maintain accurate, confidential records in line with data protection requirements
- Contribute to service development and continuous improvement
- Participate in rota-based helpline support and welfare meetings
TPP Recruitment would be delighted to hear from you if you have:
- Experience working in a mental health or social care support role
- Strong empathy, resilience and emotional intelligence
- The ability to organise, prioritise and work under pressure
- Confident IT skills including Word, Outlook and online systems
- A flexible, solutions-focused mindset
- A genuine desire to build a long-term career within the charity sector
Why apply ?
You’ll be joining a charity with a powerful mission, strong values and a genuinely supportive culture. Staff are invested in, developed and encouraged to grow. This Case Manager role offers the opportunity to build a meaningful career where your work will have visible impact every single day.
Inclusion & Diversity
TPP Recruitment and our client are proud to be equal opportunity employers. We welcome applications from candidates of all backgrounds and identities and are committed to creating inclusive, diverse workplaces. Reasonable adjustments are available throughout the recruitment process.
How to apply
To apply for this Case Manager vacancy, please submit your CV to [email protected]
If you are an experienced Case Manager ready to take the next meaningful step in your career, do not delay in applying – TPP Recruitment is reviewing applications as they are received.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.