Housing service manager jobs in london

About the role:

Are you ready to take the reins of a service that is already making a difference and help shape its next chapter? The Gray’s Inn Road supported accommodation project in Camden offers 16 short-stay places for people moving away from the streets and has quickly become a vital part of our mission to make rough sleeping in London rare, brief and not repeated. Funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, this service is still in its early years, giving the next Service Manager the chance to build on strong foundations and lead it into the future.

As Service Manager you will ensure the project continues to meet specification while remaining agile to local authority and organisational priorities. You will oversee referrals, move-on pathways and personalised support planning, making sure each resident receives tailored guidance that promotes independence. By leading and inspiring your team you will embed consistency, quality and responsiveness in everything from day-to-day keywork and coaching to group sessions and links with external agencies, while also managing outcomes, commissioning requirements and policy adherence to maintain the highest standards.

This is more than just a management role – it is a chance to shape the development of a young and ambitious service while growing your own career within SHP. The leadership you bring will strengthen our impact on the lives of Londoners experiencing homelessness and influence the way we respond to this challenge as an organisation.

About you:

• You will have proven experience in leading and directing teams effectively, ensuring a consistent, high-quality, and responsive service.
• Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.
• Experience of leading teams to deliver client focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.
• Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk, whilst creating opportunities to promote independence.
• Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment for residents and staff.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 5th October at midnight

Interview Date: Wednesday 15th October at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. 

Use your housing expertise to support the growth and excellence of a fast-growing and highly respected youth charity. 

We are seeking an exceptional housing leader who brings experience of supporting organisational growth and excellence in social housing.

One YMCA is now one of the largest YMCA’s in Europe and our focus is supporting vulnerable people in Hertfordshire, Bedfordshire and Buckinghamshire to develop the skills and confidence to live their life to the full.

In the last five years, we have trebled our income to £40m, more than doubled our staff numbers to 750 and increased our social housing units from 350 to nearly 800.

This is a new role that we have created to provide leadership to our supported housing (including YP OFSTED regulated housing) services. As our lead professional for housing and member of the Extended Executive Leadership Team, this role will be responsible for developing a housing vision and strategy aligned to the wider organisational strategy. This will ensure quality across all our housing sites and the overall scope of service delivery aligns and exceeds the expectations of our internal and external stakeholders.

With planned growth to 1000 units in the next two years plus preparing to be a Large Registered Provider this role will ensure processes, structures, systems and resourcing meet regulatory requirements and are consistently and innovatively delivering best value, sustainability and positive impact.

If you enjoy working in a dynamic organisation and are attracted to the challenge of working with highly committed staff, serving people with complex needs and in a context of organisational growth, we would love to hear from you.  

For more information please see the job pack attached. Closing date 13th October. 

Job Title: Housing Independent Gender Violence Advocate (Housing IGVA)

Location: The GAIA Centre (Lambeth, London)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent

Hours: 37.5 hours per week

The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. This includes:

· Close working relationships with Housing colleagues 

· Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on 

· Specialist support for survivors at the moment of crisis 

· Provision of advocacy; supporting survivors to access safe accommodation 

· Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager 

The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence).

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs.

The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am October 2025

Interview Date: 13 October 2025

A place to create moments that matter
 
Salary: £40,497 per annum (including regional uplift and car allowance)
 
Location: Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office
 
Permanent, 35 hours per week, Monday -Friday 9am-5pm.
 
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
 
It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
 
For a career that means more and makes a meaningful impact on society, this is the place to be.
 
About the role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.
 
You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.
 
Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.
 
You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.
 
Salary

The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements.
 
If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.
 
You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus mileage for travel around your patch - helping you stay mobile while making a difference in your community.
 
About you

You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle.
 
The successful candidate will undergo a DBS check as part of the pre-employment checks.
 
A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day's leave to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
 
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
 
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
 
Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
 
If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
 
You may also have experience in the following roles: Housing Management Officer, Tenancy Support Officer, Housing Services Officer, Neighbourhood Housing Officer, Housing Advisor, Community Housing Officer, Housing Management Advisor, Tenancy Management Officer, Housing Support Officer, Residential Services Officer, Estate Management Officer, Housing Operations Officer, Social Housing Officer, Housing Administrator, Customer Services Officer, etc.
 
REF-223 569

Specialist Support Worker (Female Only Supported Housing)

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

· Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15 women who have experienced homelessness and multiple disadvantage.  The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.

· In this role, you will provide direct support to all the women, as well as holding a small case load of residents who you will keywork.

· You will work closely with support workers and the in-house psychologist. You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.

· You will undertake 8-hour shifts, normally Monday to Friday but with flexibility for weekend working, covering the hours 8am to 8pm. Please be aware that the building has several floors and no lifts.

· The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Full job description can be found on our website

Salary: £36,380
Closing Date: Wednesday 8 October 2025
Interview Date: Wednesday 15 October 2025

 

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Terms:

• Start date: 3rd November 2025
• Salary: £24,512 per annum actual salary (£30,640 FTE, inclusive of £3,990 London Weighting)
• Location: Hybrid - across South London community hubs, HMP Bronzefield, remote working

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Description:

Job Purpose:

This role will be based in both HMP Bronzefield and in our community-based hubs in South London, delivering specialist housing support with women impacted by the criminal justice system in prison and the community.

Key responsibility areas

1. To deliver an effective accommodation intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, probation, prison, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions.
4. To work with colleagues to take a system change approach to tackling key issues, such as housing, for women affected by the criminal justice system.

For full job description, please download the recruitment pack.

Night Shelter Manager

Glass Door Homeless Charity

London, Greater London (On-site)

£19.90 per hour

Part-time (Daily shifts - 5pm to 10pm )

Contract (Six months)

How to apply

Job description

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  5:00pm to 10:00pm 

Job Purpose

As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April. 

You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour. 

You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. 

This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. 

Job Description 

As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. 

Your main responsibilities will include: 

• Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. 

• Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. 

• Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. 

• Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. 

• Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed. 

• Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. 

• Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. 

• Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift. 

• Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need. 

• Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. 

• Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. 

• Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work. 

• Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested. 

• Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required. 

• Supervision meetings – Take part in regular supervision meetings with the Service Manager. 

• Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly. 

Person Specification

Essential: 

• A valid manual driving licence and be willing to drive the Glass Door van. 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Strong written and verbal communications skills. 

• The ability to carry out manual handling tasks, such as moving supplies and equipment. 

Desirable: 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  5:00pm to 10:00pm 

Job Purpose

As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April. 

You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour. 

You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity. 

This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish. 

Job Description 

As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan. 

Your main responsibilities will include: 

• Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported. 

• Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night. 

• Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have. 

• Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful. 

• Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed. 

• Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided. 

• Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times. 

• Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift. 

• Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need. 

• Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking. 

• Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information. 

• Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work. 

• Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested. 

• Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required. 

• Supervision meetings – Take part in regular supervision meetings with the Service Manager. 

• Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly. 

Person Specification

Essential: 

• A valid manual driving licence and be willing to drive the Glass Door van. 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Strong written and verbal communications skills. 

• The ability to carry out manual handling tasks, such as moving supplies and equipment. 

Desirable: 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Abuse Housing Manager 

Salary: £33,000 - £39,000

Location: Hammersmith (some travel to other service locations - Finsbury Park and Stratford)

Contract: Permanent

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing date: 27th September but interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Cycle to Work Scheme
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please contact the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Are you passionate about building a high-performing team to support clients experiencing homelessness?

We are looking for a Deputy Manager to join the Hammersmith & Fulham Supported Accommodation Pathway. The pathway consists of supported accommodation for 129 clients across seven sites, including 24-hour staffed complex needs hostels and semi-independent services.

In the role of Deputy Manager you will support the Service Manager at The Coninghams, which is a 24/7 complex needs hostel with 31 residents. We work with some of the most vulnerable clients in the borough using psychological and trauma-informed methods.

This is an exciting opportunity to support the development of staff and services that are focused on recovery, working towards our clients moving forward into independent living and achieving their goals. You will be responsible for:

• Supporting the team in the day-to-day development and management of the service.
• Ensure residents have a safe, welcoming home, with staff who work in a caring, flexible, and approachable way.
• Line manage staff, providing motivation and supervision to deliver high-quality, recovery-focused, person-centred support.
• Foster a team culture that involves residents in St Mungo’s projects and local community activities.
• Work standard office hours (Mon–Fri), with flexibility to meet service needs outside these times.

About you

To thrive in this role, you must be adaptable to a fast-paced environment and demonstrate knowledge and understanding of the housing and support needs of people experiencing homelessness.

• Previous line management experience isn’t required, but you’ll have experience motivating staff or volunteers to deliver high-quality support.
• You’ll contribute to and draw strength from a supportive, experienced team.
• You’re a proactive problem solver who seeks support when needed.
• You’ll help the service manager lead with a positive culture and uphold high standards for staff and clients.
• You’ll collaborate across teams, services, and stakeholders to achieve strong outcomes.
• You’ll maintain a recovery-focused, trauma-informed approach, keeping clients at the centre of everything we do.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 1 October 2025

Interview and assessments on: 9 October 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

The MHCPC has a new and exciting job opportunity for a committed, thoughtful, and resourceful person to deliver the clinical and operational components of our counselling service. The Counselling Referral Service of the MHCPC is a voluntary counselling agency providing professional and affordable psychodynamic counselling to the community. It offers both a clinical placement and a referral service.

The Clinical Manager will be a qualified (BACP/BPC accredited or equivalent) Psychodynamic Counsellor or Psychotherapist with significant clinical experience in the mental health field, strong people management skills and a good understanding of running a counselling service.

Supported by a Counselling Administrator, the Clinical Manager’s role is to ensure that our counselling services are delivered to a high standard in accordance with the BACP & BPC frameworks and the Psychodynamic approach.

This is a diverse and engaging role, perfect for an experienced therapist looking for their next rewarding challenge.

If this sounds like you, we would like to hear from you.

Make a real difference with Stonewater

At Stonewater, we're on a mission to be the go-to provider for young people - and that means putting them at the heart of everything we do. We’re looking for a passionate, driven, and visionary leader to help us deliver life-changing services that support young people and individuals with mental health needs.

As our Supported Housing Operations Manager, you’ll take the lead across a group of our supported living services. Your role will be pivotal in shaping vibrant, inclusive services that champion co-production, unlock sustainable futures, and give young people the best possible start in life.

What you’ll be doing:

• Leading and inspiring Service Managers to deliver outstanding services
• Driving operational excellence across supported living schemes within your portfolio
• Building strong, strategic partnerships with local stakeholders to create real impact
• Championing high standards of customer satisfaction and achieving key performance targets
• Bringing fresh ideas and energy to our work with young people and our wider supported living offer

Your portfolio may include schemes across Dorset, Devon, Oxfordshire, Wiltshire, and Gloucestershire. This is a home-based role with regular travel to sites, so flexibility is essential as our services continue to grow. The successful applicant will be required to register as our Ofsted Nominated Individual and take part in an on-call rota.

Here is a short video from a former customer of one of our Supported Housing services -

https://youtu.be/FBkEEaTzRsI?si=rl4EF6MCCn8AgWS0

What we’re looking for:

• Proven experience in managing Supported Living services
• A confident leader with a clear vision for innovative, sustainable service delivery
• Strong budgeting, performance management, and stakeholder engagement skills
• A natural collaborator who thrives on partnership working
• Someone who’s self-motivated, organised, and able to juggle multiple priorities
• Knowledge of Health & Safety, safeguarding, and best practice in supported housing
• A track record of securing service growth and delivering successful contracts

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

WOMEN’S HOMELESS SHELTER WORKER (EVENINGS) 

Team: Night Shelters 

Location: On-site at Glass Door women’s night shelter in West London 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 10:00pm, shifts are available 7 days a week 

Pay: £14.50 per hour 

Job Purpose

As an Evening Women’s Shelter Worker, you’ll be part of the team running Glass Door’s women’s night shelter. Working alongside other staff and volunteers, you’ll engaged with guests throughout the evening, helping to create a safe, calm, and welcoming space where women experiencing homelessness can rest and be treated with dignity. 

You’ll greet guests, support the evening set-up, carry out regular checks around the venue, and offer kind, practical help. When issues arise, you’ll respond calmly — whether that’s offering reassurance, guiding someone through a difficult moment, or addressing challenging behaviour. You’ll record key information so the overnight team and caseworkers can follow up. 

Most evenings are steady and focused on guest support, but there can be moments of pressure. Training is provided so you feel confident and prepared. You’ll finish with a clear handover with the overnight team so the shelter runs smoothly through the night. 

Job Description 

What You’ll Do 

You’ll help make sure the women’s night shelter is safe, supportive, and welcoming for everyone staying with us. This is an on-site, evening role. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Welcoming and engaging with guests – Take a proactive approach to being present and approachable throughout the evening, starting conversations, offering support, and helping create a safe and respectful atmosphere. 

• Responding to situations – Manage issues as they arise, such as someone feeling unwell, experiencing emotional distress, or challenging behaviour. This may sometimes mean seeking guidance from the Night Shelter Manager or calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health & safety procedures and make sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift notes and incident reports (if needed) in our In-Form system so colleagues have up-to-date information. 

• Working as a team – Maintain good communication with the Night Shelter Manager volunteers and other colleagues during your shift. 

• Handover to the overnight team – Participate in a brief, handover meeting at the end of your shift so key information is shared. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. You may be assigned brief online training to complete on shift from time to time. 

• Work to a rota – Shifts will include evenings at weekends and on public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the shelter running smoothly. 

Person Specification

Essential: 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• Ability to work well as part of a team and support colleagues. 

Desirable: 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

• A manual driving licence (helpful if you wish to cover occasional overnight shifts but not required for this role). 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality, and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Role purpose
Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans.

The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc.

The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager.

The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Key Responsibilities

• Triage, onboard and support a caseload of 15-20 individuals
• Triage and support individuals dropping into the service for household / cost of living crisis support
• Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations)  
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals’ behalf
• Complete emergency applications and grant applications
• Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management
• Provide housing, general money and debt management advice
• Provide information on employment opportunities and training support for clients
• Where appropriate, source warm goods for those in need
• Engage in outreach within the borough to encourage referrals and promote the service
• Signpost to other relevant services in the borough, or further afield
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally
• Provide updates and feedback to the broader teams
• Engage in multi-disciplinary meetings, both internally and externally
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure
• Record the results of outcome assessments and satisfaction surveys on the Views databases
• Work in line with triage procedures and use the referral process when referring cases to external organisations
• Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines
• Undertake additional duties that may reasonably be required to fulfil the objectives of the post

 

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams)
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice and information
• Experience of managing complex cases and autonomously managing a caseload
• Experience of working with multiple agencies and attending multi-disciplinary meetings
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
• Experience with de-escalation, recognising and mitigating risks
• Experience of working with challenging behaviour 
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery 

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening and liaison skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – individuals with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload

Desirable

Lived experience of mental health problems, and of using mental health services