508 Housing support jobs

Location: Waltham Forest
Salary: £32500
Hours:37.5
Contract Type: Permanent
Closing Date: Oct 2nd 5pm
Reports To: Operations Manager

We are a small, person-centred homelessness charity committed to supporting people experiencing homelessness, housing insecurity, and social exclusion. We work alongside individuals to help them overcome barriers, improve wellbeing, access accommodation, and achieve greater independence.

We are seeking an enthusiastic, compassionate, and motivated Homeless Caseworker to join our growing team. Forest Churches Emergency Night Shelter employs and works with all faiths and none, candidates would be expected to be comfortable with the Christian ethos underpinning the charities work.

This is an exciting opportunity to make a meaningful difference in people's lives while helping shape and develop a responsive and innovative service.

Job Description

Job Title

Homeless Caseworker

Responsible To

Operations Manager

Job Purpose

To provide high-quality assessments, advice, and ongoing support to individuals experiencing homelessness or at risk of homelessness.

The post holder will act as a first point of contact for service users, undertaking assessments, identifying support needs, developing support plans, managing a caseload, and working collaboratively with partner organisations to achieve positive client outcomes.

Key Responsibilities

Assessment and Engagement

● Conduct comprehensive assessments with new clients accessing the service.

● Identify housing, welfare, health, safeguarding, immigration, employment, and support needs.

● Complete risk assessments and safeguarding referrals where necessary.

● Develop person-centred support plans.

● Support clients to access appropriate services and resources.

● Provide information, advice, and guidance tailored to individual circumstances.

Case Management

● Manage an allocated caseload.

● Maintain accurate and timely case records.

● Record all interventions and outcomes on the case management system.

● Ensure compliance with GDPR and confidentiality requirements.

● Review client progress and update support plans regularly.

Housing and Homelessness Support

● Support individuals to access accommodation pathways.

● Assist with housing applications and referrals.

● Liaise with local authorities and housing providers.

● Advocate on behalf of clients where appropriate.

Outreach Responsibilities

● Participate in community outreach activity.

● Engage rough sleepers and vulnerable individuals.

● Support clients who are reluctant or unable to access office-based services.

● Facilitate access to emergency accommodation and support services.

Partnership Working

● Build positive relationships with local agencies and stakeholders.

● Attend multi-agency meetings where appropriate.

● Make referrals and coordinate support plans with external partners.

Safeguarding and Risk Management

● Promote the safety and wellbeing of all service users.

● Identify and respond appropriately to safeguarding concerns.

● Maintain professional boundaries.

● Follow all safeguarding policies and procedures.

● Participate in safeguarding training and reflective practice.

Team Responsibilities

● Attend team meetings and supervision sessions.

● Contribute to service development and continuous improvement.

● Support volunteers and placement students where appropriate.

● Undertake training relevant to the role.

General Responsibilities

● Promote equality, diversity, and inclusion.

● Maintain confidentiality and professionalism.

● Adhere to organisational policies and procedures.

● Act as an ambassador for the charity.

● Undertake any other reasonable duties appropriate to the role.

 

Essential Qualifications

● GCSE (or equivalent) in English and Mathematics.

● Relevant training or willingness to undertake training in homelessness, safeguarding, housing, mental health, or related areas.

Essential Experience

● Experience supporting vulnerable adults and/or young people.

● Experience carrying out assessments and support planning.

● Experience working within homelessness, housing, support services, social care, or community settings.

● Experience maintaining accurate records and case notes.

Essential Knowledge

● Understanding of homelessness and housing-related challenges.

● Knowledge of safeguarding adults and young people.

● Understanding of GDPR and confidentiality requirements.

● Knowledge of trauma-informed approaches.

● Understanding of professional boundaries.

● Awareness of equality and diversity principles.

Essential Skills

Communication

● Excellent verbal and written communication skills.

● Ability to build rapport with a wide range of individuals.

● Ability to communicate effectively with partner organisations.

Assessment

● Ability to undertake comprehensive client assessments.

● Ability to identify support needs and develop action plans.

● Ability to manage risk appropriately.

Organisation

● Strong organisational skills.

● Ability to manage competing priorities.

● Ability to maintain accurate case records.

IT Skills

● Competent in Microsoft Office.

● Ability to use databases and case management systems.

● Confidence using digital systems and maintaining electronic records.

Personal Qualities

● Compassionate and non-judgemental.

● Reliable and professional.

● Resilient and adaptable.

● Motivated to improve outcomes for vulnerable people.

● Able to work independently and as part of a team.

● Committed to learning and development.

Desirable Criteria

● Experience working with people with complex needs.

● Experience working within homelessness services.

● Experience of working with clients with multiple disadvantages

● Knowledge of housing legislation and homelessness pathways.

● Experience conducting outreach work.

● Relevant qualification in housing, Substance Misuse Mental Health, social care, counselling, or related field.

What We Offer

● Flexible and supportive working environment.

● Regular supervision and reflective practice.

● Ongoing training and professional development.

● Opportunity to influence and shape service delivery.

● Employee wellbeing support.

● Meaningful work that changes lives.

Recruitment Process

Stage 1

Application Form and Supporting Statement

Stage 2

Shortlisting

Stage 3
Interviews during week beginning October 5th

Candidates invited to interview may be asked to complete a short assessment based on homelessness support and casework practice.

Safer Recruitment Statement

We are committed to safeguarding and promoting the welfare of vulnerable adults and young people. All successful applicants will be subject to:

● Enhanced DBS Check

● Satisfactory References

● Identity Verification

● Right to Work Checks

The charity is an equal opportunities employer and welcomes applications from all sections of the community.

Intensive Housing Management Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Intensive Housing Management Officer 

Location: Romford. This service does not have step free access

Salary: £28,800

Shift Pattern: Full-Time/Permanent contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs.

About the Role

We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. 

Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. 

Key Responsibilities Include: 

• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Carry out regular occupancy checks.
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Enhancing personal safety, health, and security through meaningful social interactions.
• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Supporting residents to sustain their tenancies and achieve financial independence.
• Work with the wider team to support residents with their long term needs.
• Promoting economic wellbeing and helping residents reintegrate into the community.
• Complete safeguarding and other referrals where required.
• Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties.

About You

This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What are looking for:

• Previous experience in coordinating/delivering activities and interventions with people from different backgrounds
• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Knowledge of risk management and risk assessment
• Knowledge of license conditions and public protection
• Knowledge of tenancy management, able to share knowledge with others in the team and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
• Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
• Ability to influence and negotiate positive outcomes with others; Proactive in making decisions
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.  

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We believe that everyone deserves to be supported in their mental health needs and we have a part to play in that.

Our work is guided by our values of:

Openness | Belonging | Strength | Collaboration

People with mental health issues are more likely to be dependent on benefits, be at risk of homelessness and in debt. We believe that advice relating to benefits, debt and housing can alleviate stress and support better mental health.

Your role in this team is to provide advice but also to be the lead advice worker across the Food Bank team – ensuring compliance with the Advice Quality Mark. You will also have the wider Manchester Mind Advice Team to connect with.

Within this post, you will play a key role in supporting people who are attending local food banks to access their rights and entitlements. You will be part of an experienced team of advice workers who work collaboratively to share skills and knowledge.

Job Title: Lead Benefits, Debt and Housing Caseworker (Food Banks)

Name of Project: Financial Inclusion Project

Salary: £33,289 - £34,273

Responsible To: Advice Service Manager

Working Hours: 35 hours per week for 12 months

(with extension possible dependent on funding)

Location: Victoria House and food banks located across Manchester

The skills and knowledge that are important to us are:

· To advise people with regards to their rights and entitlements in welfare benefits, housing and debt.

· To work in a cooperative and supportive way with staff and volunteers.

· To continuously develop your knowledge and skills.

· To work collaboratively with partners in a way that creates good working relationships.

You can download all application documents from our website.

The closing date is 5pm on Friday 16th October 2026 andinterviews will take place on Thursday 22nd October 2026.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

Join our Housing First team and make a lasting difference to people experiencing homelessness and multiple, complex needs. As a Housing First Worker, you will provide personalised, trauma-informed support to individuals in their own homes, helping them build independence and sustain long-term tenancies. You will develop person-centred support and safety plans, manage risk, work closely with partner agencies and build strong support networks around each resident. Using a compassionate, strengths-based approach, you will empower people to achieve their goals, connect with their communities and create lasting positive change.

Main Purpose Of Job:

The Housing First Worker is part of a small dynamic team delivering a personalised, trauma informed support service to people with complex needs facing multiple exclusions in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community.

Please use the link below to learn more about the principles of Housing First:

The Principles of Housing First | Homeless Link

Main Areas Of Responsibility:

• Deliver wrap-around intensive, trauma informed support to people with multiple and complex issues within their own independent tenancies.
• Maintain accurate up to date records of progress against individual support plans, safety plans and outcome information.
• Liaise with other agencies to facilitate access to support.
• Regularly review the person-centred support plan to update, record and monitor progress of caseload.
• Build and maintain networks with staff from other stakeholders building support around eacjh of our housing first residents.
• Adhere to good practice safeguarding procedures with a positive risk-taking approach to ensure the wellbeing of vulnerable people.
• Perform robust assessments of referrals for the service to ensure the service is provided to those that meet the eligibility criteria.
• Promote, and encourage peer involvement within the service.
• Complete dynamic risk assessments and maintain own safety by following lone working procedures.
• Comply with Homeless Oxfordshire’s policies and procedures.
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

Safeguarding Statement:

Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.

Equal Opportunities:

We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Opoka is a subsidiary of Chrysalis Group and provides emotional support and guidance to women and children escaping domestic violence. Our services are delivered by specially trained bilingual IDVA’s, DV Outreach workers, Counsellors and Helpline & Crisis Response workers as well as a team of volunteers, peer-mentors, and community champions across the region.

We are seeking a Support Worker who will provide high quality practical and emotional support to women and children escaping domestic violence seeking refuge in our safe houses. You will oversee the smooth running of our safe houses and work alongside our Housing Team to provide an intensive housing management in our safe houses.

You will be bilingual in Polish and English and be able to converse fluently as organisational and communication skills are a key element to this role. You will have an understanding of safeguarding and domestic violence whilst bringing a trauma informed and a non-judgemental approach to this highly sensitive and confidential role.

High levels of time management skills and the ability to accurately enter highly confidential information into our databases so that your fellow team members can follow individual’s caseloads are essential.

As this role is working with women and children in extremely vulnerable situations, the post is only open to women applicants and as this role provides regulated activities under the Disclosure and Barring Service (DBS) candidate are required to undertake an enhanced DBS check.

You will hold a full UK driving licence as you will be visiting our safe houses daily.

Do you have housing, property or facilities management experience and want to use those skills to make a real difference?
 

• Newcastle upon Tyne
• £30,303 - £35,781.20 per annum
• 35 hours per week

We're recruiting for a values-led organisation supporting women and children affected by violence, abuse and inequality.

As Housing Coordinator, you'll lead the management of refuge accommodation, ensuring properties remain safe, compliant and welcoming. You'll oversee health and safety, repairs and maintenance, tenancy management, contractor relationships and property compliance, while also managing a small team.

About You

• Experience in housing, property, facilities or supported accommodation management
• Strong knowledge of health and safety and property compliance
• Experience managing or supervising staff
• Excellent organisational and relationship-building skills
• A compassionate and proactive approach to supporting vulnerable people

• Why Apply?

This is an opportunity to join a supportive organisation where your work will directly contribute to providing safe accommodation and life-changing support for women and their families.

Please note: This role is subject to an Enhanced DBS check and is open to women only under Schedule 9, Part 1 of the Equality Act 2010.

Apply today to find out more.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Head of Housing and Support Are you an experienced housing leader with a passion for supporting people to achieve independence and positive outcomes? YMCA St Helens is seeking an ambitious and values-driven Head of Housing and Support to lead our housing services and play a key role in the organisation's future growth and development.

As a member of the Senior Leadership Team, you will provide strategic and operational leadership across housing services, ensuring high-quality, safe and compliant accommodation provision. You will lead service development, oversee housing compliance and safeguarding, manage high-performing teams, and build strong partnerships that help us meet the needs of local communities.

We're looking for someone with:

• Significant experience in housing management, supported housing or homelessness services.
• Proven experience of strategic leadership and service development.
• Strong knowledge of housing legislation, compliance and regulatory requirements.
• Experience leading teams and driving service improvement.
• Experience managing safeguarding within a supported housing environment.
• Excellent relationship-building, communication and decision-making skills.
• CIH Level 5 qualification.
• Willingness to participate in an on-call rota.

Why join YMCA St Helens? This is an exciting opportunity to shape and grow housing services within a forward-thinking charity that is committed to transforming lives. You'll help drive innovation, influence strategic direction and lead services that make a real difference to people experiencing homelessness and housing need.

Closing date 20-09-2026

Housing First Worker

Brighton

£33,797 - £37,563 pa 

Are you committed to making a lasting difference to the lives of vulnerable adults?

Fixed term opportunity until 31 March 2027

Housing First is an innovating approach to supporting the most excluded and hard to reach clients. It focuses on finding housing first; and then addressing the issues that have contributed to an individual’s homelessness.

Our client's service aims to support hard to reach clients with complex needs: by sourcing independent tenancies and providing intensive support into long term accommodation. By adopting a flexible, creative and personalised approach, the service aims to support individuals to manage their tenancies in the community and rebuild their lives. The team is currently supporting clients in the Brighton and Hove area.

In the role of Housing First Worker you will:

• Work Monday to Friday, 9-5, working with a person-centred approach to support clients in their own homes as well as in the community.
• Be responsible for the day-to-day delivery of the service, managing a small caseload of clients.
• Deliver ongoing and intensive support to help your clients set up their home, with the overall goal of supporting them to sustain their tenancy and achieve individual goals and aspirations. 
• Build and maintain effective relationships through an MDT approach with local partner agencies to support clients throughout their recovery.

About you

This role will suit motivated, committed individuals who have a genuine desire to support people to transform their lives, as well as:

• Experience of working with vulnerable people; motivating and empowering complex and diverse client groups to sustain housing, health and/or work outcomes.
• Great communication skills, with the ability to network and build effective relationships with a variety people, including clients, internal colleagues and partner agencies, with an understanding and respect for all cultural backgrounds.
• The ability to work independently and be comfortable as a lone worker, with a good knowledge of relevant protocols and safety precautions. 
• The ability to manage your own caseload with a proactive and innovative approach to your work through multi-disciplinary planning and an understanding of an MDT approach, and to work flexibly to provide tailored support to meet clients’ individual needs and aspirations.

Our client is committed to creating a diverse and inclusive workplace and they foster an inclusive culture where all voices are heard and valued. They strongly encourage applications from all under-represented groups.

Flexible working arrangements can be implemented for the role, particularly to support those balancing caregiving responsibilities or other commitments.

Closing date: 10 am on 17 September 2026

Interview and assessments on: TBC

Supported Housing Services Manager

Location: Luton, Bedfordshire
Salary: £40,000 - £42,000
Permanent | Full-time

We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.

This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.

The Opportunity

This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.

The Role

As Supported Housing Services Manager, you will:

• Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
• Have overall oversight of the safe, secure and effective management of supported accommodation.
• Promote a trauma-informed and psychologically informed approach across the service.
• Set clear objectives and performance measures, driving accountability and continuous improvement.
• Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
• Ensure safeguarding concerns, complaints and operational risks are managed effectively.
• Maintain high standards of housing management, support delivery, record keeping and internal auditing.
• Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.
• Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders.
• Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.
• Ensure services comply with relevant legislation, regulation, policies and best practice.
• Take accountability for service budgets, income management and financial performance.
• Produce regular performance reports, identifying areas for improvement and taking appropriate action.
• Contribute to the wider Homes with Support strategy and organisational objectives.

About You

We are looking for an experienced housing or supported housing professional with:

• Experience managing supported housing, hostel or similar services.
• Proven experience of leading, motivating and developing teams.
• Strong knowledge of housing management, tenancy sustainment and safeguarding.
• Experience managing budgets, KPIs, performance and operational risk.
• A good understanding of relevant housing legislation, regulation and best practice.
• Experience working with local authorities and external support agencies.
• Excellent written and verbal communication skills.
• A proactive, organised and solutions-focused approach.
• Resilience and the ability to manage complex and challenging situations.
• A genuine commitment to delivering excellent customer service and positive outcomes.

Apply

If you're an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact [email protected]

We are looking for a Housing and Destitution Caseworker to join our small, impactful team and provide or co-ordinate advice on welfare and housing issues to migrants. 

ABOUT US

Hackney Migrant Centre (HMC) is a community-based charity providing free legal advice, casework support and holistic support services to refugees, asylum seekers and vulnerable migrants.

Approximately 50% of the people we support are homeless, and many are experiencing destitution due to precarious immigration status, the No Recourse to Public Funds (NRPF) restriction or whilst living undocumented in the UK. HMC’s work is informed by our vision of a UK where no one is forced into destitution, exploitation, or vulnerability because of their immigration status.

HMC is currently a small team of 7 employees, including a CEO, Community Manager, Immigration Team Manager, Immigration Caseworker and Access to Justice Coordinator, and an Administrative Support Officer alongside a larger team of up to 60 volunteers.

ABOUT OUR SERVICES

We are based in our office in Stoke Newington, where we provide immigration advice & representation and our housing advice and casework support services. We also offer regular community sessions in a local venue on the 2nd and 4th Wednesday of every month. We call these sessions our ‘Wednesday Service’. The Wednesday Service has historically been the heart and soul of HMC, and it continues to play a key role in our service delivery, accessibility and community presence.

Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming and accessible space for:

• Legal advice appointments with HMC advisors and external specialist partners

• Casework appointments with staff and specialist volunteers

• Holistic advocacy appointments delivered by our volunteers

Our team supports an average of 350 people across all our service areas.

ABOUT THE ROLE

The Housing and Destitution Caseworker will provide or co-ordinate advice on welfare and housing issues to migrants. This will include people visiting the Wednesday Service or referred by the Immigration Team. The post holder will assist with follow-up casework, and recruit and develop a small volunteer Housing and Destitution Support Team to support with these tasks. The post-holder will work to build partnerships with external specialist advisers, to expand our diagnostic advice provision and support with successful referrals for onward legal challenges.

Main duties

• Provide casework and advocacy support to homeless and destitute migrants regarding housing, and welfare entitlements including asylum support, Children Act and Care Act duties, mainstream benefits and homeless duties.

• Develop and coordinate partnerships with external specialist housing advisors to deliver housing advice and take on cases where able.

• Recruit and induct volunteers to a small Housing and Destitution Support Team and supervise their work.

• Keep up to date with legislation and practical guidance required to support destitute migrants, including attending relevant training sessions.

• Provide training to HMC’s volunteers on housing and destitution issues.

• Make referrals to public law/community care and housing legal representatives for complex casework and legal challenges such as judicial review.

• Identify where visitors need to access mental health or specialist support and escalate safeguarding concerns in line with HMC’s safeguarding procedures.

• Maintain records on all casework, regularly review progress during the casework journey, and ensure that cases are closed when support has ended.

Partnerships

• Develop links and partnerships with other organisations to enable effective joint working.

• Collect information, statistics and case studies on destitute migrants and the issues they face for the purposes of improving service quality and to meet the requirements of funders.

• Contribute case studies and statistical data to relevant policy/strategic legal work carried out by HMC and other partner organisations.

• Attend forums of organisations working in the sector to share best practice and evidence from HMC’s frontline work.

Additional responsibilities

• Administrative tasks relevant to the post

• Help to cover the work of the team during absences

• Contribute to HMC’s housing and destitution guides and signposting materials

• Support with the wider work of the organisation as needed, including assisting with the set-up and pack-down of the Wednesday Service and associated events.

• Implement sensitively HMC’s policies and procedures, especially with regards to confidentiality

• and diversity, equity and inclusion

• Work collaboratively with other HMC staff, volunteers and professional advisors

• Participate actively in staff meetings, and other meetings as may reasonably be required

• Attend HMC Trustees’ meetings as required

HOW TO APPLY

If you would like to apply for this position, please submit a Covering Letter (no more than 1 page) and CV, demonstrating how you meet the requirements in the person specification (below) via the Charity Job website.

Two professional references will be requested if successful at interview. The successful candidate will be required to undergo an appropriate level of DBS check.

We know that women and people from marginalised or under-represented groups- including people of colour- tend to apply only for roles where they meet 100% of the criteria. We encourage you to apply if you have an interest in the role even if you do not meet all the criteria below, particularly if you have lived experience of migration.

Please note that we can only accept applications from candidates who have the right to work in the UK. If you do not have the right to work in the UK but you are interested in supporting HMC, please see our website for opportunities to volunteer with us.

The application deadline is 23.30 on Saturday 19th September, and we expect to hold interviews in the week beginning 5th October 2026.

PERSON SPECIFICATION

E = Essential, D = Desirable

Experience

E – Experience providing advice and casework support to destitute migrants and/or experience of providing housing advice and casework support to people facing homelessness.

E – Experience of providing support, supervision and training to volunteers

E- Experience communicating clearly and professionally with a range of audiences, including the public and statutory services.

E – Track record of working in a team in a highly pressurised, front-facing environment.

D – Experience of maintaining effective working relationships with a wide range of agencies

D – Experience of recording and reporting outcomes to funders

Knowledge / Skills

E - Knowledge of the rights of migrants seeking housing, and community care support in the UK and the UK’s housing and homelessness services and support provision.

E – Understanding of the UK asylum support provisions.

E – Knowledge of refugee, migrant and homelessness organisations and other relevant organisations to support referrals and signposting.

E - Excellent IT skills, including Outlook, Microsoft Office, Sharepoint, CRM databases (HMC uses Lamplight).

D - Working knowledge of UK immigration legislation affecting refugees and migrants and the impact of the hostile environment on migrants.

D – Experience of recognising and responding to safety and safeguarding concerns, and supporting members of the public in a trauma-informed way.

Personal

E - Highly effective communication and interpersonal skills.

E - Ability to work with vulnerable migrants with sensitivity and cultural awareness.

E - Demonstrable commitment to the principles of diversity, equity and inclusion and of advancing the rights of migrants in the UK.

E - Commitment to ongoing learning and development and keeping up to date with legislative developments which will have an impact on migrants.

E - Ability on occasion to work outside of normal office hours (e.g. evening meetings).

37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties.

Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service.

The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard.

You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards.

You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements.

Key areas of responsibility:

• Housing and tenancy management
• Resident engagement and support
• Repairs and maintenance coordination
• Property compliance and health and safety
• Damp, mould and disrepair case management
• Contractor and supplier management
• Income collection and tenancy enforcement
• Customer service and complaint resolution

Please also download the job profile (below), which includes the full role description and person specification.

This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes.

Qualifications, Knowledge and Experience

• A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable)
• We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification
• Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes
• Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles
• Experience working for a Registered Provider, housing association, local authority, or other social housing organisation
• Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders
• Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies
• Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided
• Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems
• Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard
• Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies
• Experience of income collection, tenancy sustainment, and arrears management within a social housing setting
• Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works
• Ability to identify, promote, and embed best practice across teams and services

CLOSING DATE: Wednesday 16 September at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Location: Reigate, Surrey, hybrid (4 days per week on site)
Contract: Temporary, 4 months
Hours: Full-time, 35 hours per week between Monday and Friday (plus on-call duties)
Pay: £22.47 per hour (+ £2.71 holiday pay)
Start Date: ASAP

Prospectus is delighted to be supporting our client, a Christian housing, care, and homelessness charity, in the search for an interim Supported Housing Manager to lead their 19 bed supported housing service in Reigate.

This role provides a fantastic opportunity for an experienced manager to lead a trauma-informed and person-centred specialist female supported housing service. By providing high quality leadership to a dedicated team, ensuring high quality service delivery, and efficient operational performance, the successful applicant can make an immediate and meaningful difference in an impactful organisation.

Due to the role requiring working with vulnerable women, we can only consider female applicants (this position is exempt under Part 1 of Schedule 9 of The Equality Act 2010 due to the genuine occupational requirement). Also due to the nature of the role and the need to start ASAP, the successful applicant will require an enhanced DBS registered with the Update Service and a notice period of no more than 2 weeks.

Key Responsibilities:

• Lead and manage the day-to-day operation of the supported housing service.
• Provide leadership, supervision and development support to a team of support workers.
• Oversee referrals, assessments and resident admissions.
• Ensure residents receive personalised, strengths-based and trauma-informed support.
• Develop partnerships with external agencies, housing providers and support services.
• Monitor service performance, quality standards and compliance requirements.
• Manage budgets, income and expenditure within agreed parameters.
• Ensure safeguarding concerns, incidents and complaints are managed effectively.
• Maintain oversight of health and safety, property maintenance and service compliance.
• Encourage resident involvement and foster a positive, supportive community environment.

Key Requirements:

• Recent, relevant experience in a housing management role within a not-for-profit organisation, with an understanding of related support services, team leadership, and managing budgets.
• High level of organisation and attention to detail, with the ability to manage competing priorities and deadlines.
• Excellent interpersonal and communication skills, with the confidence to build strong stakeholder relationships.
• Collaborative and proactive approach, with the capability to work both independently and in a team.

CVs will be reviewed on a rolling basis so if you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we believe recruitment should be human-led and we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. While AI may be used to support our administrative process, all applications are reviewed by people and all hiring decisions are made by experienced recruiters.

Salary: Grade 3 - £32,585 per annum 
Contract: 1 x Fixed term until end of March 2027
Location: Lancashire, based in Blackburn
Hours: Full time - 35 Hours per week

Closing date: Thursday 24th September 2026 at 11:30pm.

Do you have experience and ability in housing and homelessness advice and advocacy?If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be playing a vital role in standing up to the housing emergency.

About the role

You will deliver high quality housing advice and advocacy in line with the hub’s local community priorities and work with people who are experiencing homelessness and bad housing to identify issues facing local communities.You will plan and deliver casework to individuals and communities to resolve their housing situation and engage with community groups, local organisations and individuals to understand local housing issues and raise awareness of people’s rights.

The role also works in local community settings and with community groups to deliver advice and rights awareness workshops and make sure that people with lived experience of homelessness have opportunities to share their story, give their opinions and participate in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

You are able to listen to, engage and work with individuals and communities, including people with lived experience of homelessness. You will have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy and are able to progress to specialist level knowledge, as well as the ability to carry out casework related interviews, maintain detailed case records, advise and support clients to make informed decisions.A proven record of delivering group workshops and presentations is essential, as is a collaborative, flexible and professional approach to your work.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

The Lancashire Hub has 25 staff and you will be a key member of the team defending the right to a safe home. Each of Shelter’s hubs has its own local priorities based on the issues our clients have. For Lancashire these are Homelessness and temporary accommodation, the private rented sector and social housing and people living in poverty.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to Apply

Please submit your work history and a supporting statement with responses to the first 5 'About You' points outlined in the relevant job description of no more than 1000 words. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

•       We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business.Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

 Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Help young women thrive at Alford House through health, fitness and wellbeing.

We’re looking for a passionate and engaging Female Health & Wellbeing Youth Worker to help shape and lead our female provision in Kennington.

About Alford House

Alford House is a youth and community organisation with a long history of providing young people with safe, welcoming and structured opportunities. We believe young people need places where they can feel comfortable, build trusted relationships and develop their confidence.

We are looking for someone who can help us make Alford House an even more welcoming place for young women.

The role

As our Female Health & Wellbeing Youth Worker, you will lead our female participation strategy through health, fitness and wellbeing programmes.

You will deliver female gym sessions, provide mentoring and wellbeing support, promote healthy lifestyles and positive physical activity, and help young women access the wider opportunities available at Alford House.

This is more than delivering sessions. We want someone who can build genuine relationships with young women, understand what they need and encourage them to become part of the wider Alford House community.

What you’ll be doing

• Deliver engaging female gym and wellbeing sessions.
• Build positive, trusting relationships with young women.
• Provide mentoring and wellbeing support.
• Promote healthy lifestyles and positive physical activity.
• Support our wider open-access youth provision.
• Encourage young women to take part in other Alford House activities and opportunities.
• Accurately record attendance and outcomes using Juice.
• Maintain high standards of safeguarding and professional boundaries.
• Work collaboratively with youth workers, volunteers and the wider Alford House team.

Who we’re looking for

We’re looking for someone who genuinely enjoys working with young people and can create an environment where young women feel welcomed, listened to and supported.

You will need:

• Experience of working with young people.
• A good understanding of safeguarding.
• Excellent communication skills.
• The ability to build positive and professional relationships.

A Level 2/3 Youth Work qualification, PT or fitness qualification and First Aid training would be desirable, but we are particularly interested in your ability to engage and connect with young people.

What success looks like

The right person will help us increase female participation at Alford House, create safe and engaging sessions, and ensure that young women feel welcomed and supported.

Most importantly, we want participants to feel that Alford House is a place where they belong and where they can access opportunities beyond the sessions they initially attend.

Hours and pay

10 hours per week

Wednesday 3:00pm–8:00pm
Friday 3:00pm–8:00pm

£14.80 per hour

Part-time employment based at Alford House, Kennington.

Safeguarding

This role involves direct work with children and young people. Appointment is subject to an Enhanced DBS check, satisfactory references and completion of safeguarding training.

How to apply

Please complete the accompanying Alford House application form and provide a CV. In your application, please clearly demonstrate how your experience meets the essential criteria.