Housing support jobs

About You:

You are a reliable, compassionate and calm individual who is committed to supporting vulnerable people. You are able to work independently during night shifts while remaining a supportive member of the wider team.

You communicate well, build positive relationships with residents and colleagues, and handle challenging situations in a professional and respectful manner. You are organised, attentive to detail and comfortable completing records, handovers and routine checks.

Most importantly, you are motivated to create a safe, welcoming environment and to support residents in developing confidence and independent living skills.

Main Purpose Of The Job:

This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House during the night. The post holder needs to work alongside the day and night teams to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.

Main Areas Of Responsibility:

• Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

• To be a supportive and effective part of the team working as part of a rota including nights and weekends. Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.

• Maintain a safe, clean and welcoming environment.

• To support and encourage clients to care for themselves and develop independent living skills.

• To assess and manage risk for individuals and in the service, making use of emergency services as required.

• Report any safeguarding concerns without delay in line with the charity’s policies and procedures.

• Comply with the charity’s health and safety standards.

• Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

• Actively ensure security of the building through regular checks and monitoring of CCTV system.

• To carry out designated cleaning and laundry duties (and any other housekeeping tasks).

• To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.

• Ensure that IT systems are updated as required and concise record keeping is completed promptly.

• Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.

• To participate in the induction of and support new team members.

• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

• To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this position.

• To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied promoted in carrying out duties of the post.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

Open To: People wanting to work weekends. This role is a shift and rota'd role that includes weekends, bank holidays, early and late days.

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Location: On-site across all Stoll Foundation offices

Contract Type: Permanent

Salary: £45,000 per annum plus benefits

Job type: Full-time – 35 hours per week

__________________________________________________________________________________________________
The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to
delivering safe, high-quality homes and support that enables independence, dignity, and wellbeing for those who have served their country.

To deliver a high-quality, customer-focused repairs and maintenance service across the charity’s housing portfolio. The Skilled Multi-Trade Operative will be responsible for completing responsive repairs, planned maintenance, and void property works to ensure homes are safe, compliant, and meet Decent Homes Standards. You will act as an ambassador for the organisation, ensuring residents are treated with respect, professionalism, and care at all times.

Key Responsibilities

Repairs & Maintenance

• Carry out day‑to‑day responsive repairs within occupied properties, ensuring first‑time fix wherever possible.
• Complete planned maintenance and minor works programmes (e.g., kitchens, bathrooms, component replacements).
• Undertake multi‑trade tasks across:
• Carpentry
• Plumbing
• Plastering
• Tiling
• Painting & decorating
• Basic electrics
• General building repairs

Voids & Property Turnaround

• Complete void property works to the required re-let standards.
• Specify works required in voids, including materials, costs and time and report through appropriate channels.
• Work within specified timeframes to reduce void turnaround times.
• Remedials for any Health and Safety and compliance-related repairs

Tenant & Customer Focus

• Provide excellent customer service, ensuring residents feel informed, respected, and safe during all works.
• Work sensitively in occupied homes, understanding the needs of vulnerable tenants.
• Represent the charity positively in all interactions.

Compliance & Safety

• Ensure all work complies with health & safety legislation, safeguarding standards, and internal policies.
• Follow asbestos management processes and report any suspected materials.
• Complete risk assessments, method statements, and maintain safe working practices at all times.
• Ability to record all job details, photos, and updates using job management systems.

Operational Delivery

• Manage materials, stock, and equipment effectively.
• Work collaboratively and proactively with supervisors, planners, and customer service teams.
• Vehicle and travel required.
• Participate in the out-of-hours rota for emergency repairs (if applicable).
• Amended duties per operational needs

Essential Skills & Experience

• Significant experience working as a customer-focused multi-trade operative within social housing, domestic maintenance, or similar environments.
• Proficiency in at least one main trade (e.g., carpentry or plumbing) and high competence across multiple others.
• Strong diagnostic skills with the ability to work independently.
• Experience working in occupied homes and with vulnerable residents.
• Excellent communication and customer-care skills.
• Ability to use handheld devices for job management systems.
• Full UK driving licence.

Closing date for applications: Tuesday, 31st March 2026 , 5pm

Stoll strives to be an equal opportunities employer and welcomes applications from all sections of the community.  We particularly welcome applications from ex-Service personnel.

Stoll appointments are subject to an enhanced DBS check.

Intensive Housing Management Officer (FTC)

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Intensive Housing Management Officer (FTC)

Location: Havering. This service does not have step free access

Salary: £27,000 (Annual Equivalent) 

Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs.

About the Role

We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. 

Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. 

Key Responsibilities Include: 

• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Carry out regular occupancy checks.
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Enhancing personal safety, health, and security through meaningful social interactions.
• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Supporting residents to sustain their tenancies and achieve financial independence.
• Work with the wider team to support residents with their long term needs.
• Promoting economic wellbeing and helping residents reintegrate into the community.
• Complete safeguarding and other referrals where required.
• Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties.

About You

This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What are looking for:

• Previous experience in coordinating/delivering activities and interventions with people from different backgrounds
• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Knowledge of risk management and risk assessment
• Knowledge of license conditions and public protection
• Knowledge of tenancy management, able to share knowledge with others in the team and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
• Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
• Ability to influence and negotiate positive outcomes with others; Proactive in making decisions
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

About the role:

At Single Homeless Project (SHP), we believe that everyone deserves a place to call home - and the support to make it truly theirs. As a Caseworker in our Tenancy Sustainment Team, you’ll do so much more than help people keep a roof over their heads. You’ll be part of someone’s journey toward stability, growth, and renewed confidence. Whether welcoming someone at the start of their support journey, walking alongside them as they navigate life’s challenges, or supporting them to move on to greater independence, your work will have a lasting impact.

This is a role that develops you as much as it empowers others. Every day brings new opportunities to build trusting relationships, use your creativity to solve real-world problems, and collaborate with a committed team that is shaping the future of housing support across London. You’ll deliver one-to-one, person-led support that enables people to maintain their tenancies, improve their wellbeing, build financial resilience, and engage fully in their communities. Alongside your clients, you’ll draw on a wide network of Single Homeless Project (SHP) and community services to help turn personal goals into meaningful outcomes.

Join us, and you’ll be part of an ambitious, values-led organisation where you’ll grow your skills, stretch your potential, and see the tangible difference your work makes - every single day. Whether you’re just starting out or ready for your next challenge, this is more than a job - it’s a career with purpose.

Caseworker posts are for Mondays - Fridays, 9am to 5pm. The role is based at our office in Kings Cross. There are opportunities to work from home at times. This role will be worked over 2 days per week, set specific working days can be discussed in interview. 

About you:

• Strong collaboration skills, able to work effectively with partner agencies and colleagues to deliver high-quality support.
• Self-motivated and organised, with the ability to manage time, prioritise tasks, and work well under pressure.
• Skilled in empowering clients towards independence, inclusion, and financial stability (income, bills, debts/arrears).
• Person-centred approach, with the ability to assess needs, recognise aspirations, and provide tailored support.
• Knowledge of homelessness, housing pathways, and a commitment to promoting diversity and inclusion in practice.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important Information:

Closing date: Sunday 29th March at midnight

Interview date: Week commencing on the 6th of April online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

HOUSING PARTNERSHIPS MANAGER

Do you have experience at developing, managing and sustaining strategic partnerships within social housing, property, or regulated services to be the key liaison for IMPAKT’S housing partners?

Why work for IMPAKT Housing & Support?

• 25 Days and bank holidays plus Statutory bank holidays
• Company Pension, Life Assurance, Wellness Programme and Referral Scheme
• Employee Discount and Cycle to Work scheme
• Training and Development
• On-site Parking
• Location: Bedford with occasional travel

Can you demonstrate the below?

• Proven experience in contract management, compliance, or partnership management 
• Strong negotiation and influencing skills, with experience in securing and finalising agreements.
• Experience within the social housing, supported housing, or property management sectors.
• Knowledge of housing law, safeguarding requirements, and social housing regulatory standards.

Do you have the expertise in the following?

• Partnership Development & Negotiation
• Contract & Compliance Management
• Relationship Management
• Reporting & Governance
• Internal and External Relationships

For full details, responsibilities and person specification, download the candidate pack from the Charisma Charity Recruitment website.

This role is subject to a DBS check, which will be carried out by the employer. 

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, via the Charisma Charity Recruitment website.

Closing date for applications: Sunday 22nd March 2026
First client interview: Wednesday 15th April
Second client interview: Wednesday 22nd April 

37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are Sunday - Thursday 8pm- 7am and Friday to Saturday 9pm - 8am.

As this is a mobile role, a full UK driving licence and access to a vehicle insured for business use are essential.

YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are looking for a Housing Mobile Night Worker to provide flexible assistance across our high‑support, medium‑support, and transitional housing services. In this role, you will help ensure our properties remain safe, secure and welcoming throughout the night.

Our services provide 24‑hour supported housing for young people aged 16–25, offering high‑level, medium‑level and transitional housing options. We take a trauma‑informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations, enabling them to move on to fully independent living.

What you will be doing

In this mobile role, you will travel between supported housing sites across Crawley and Horsham throughout the night, ensuring each service remains safe, secure and welcoming. You will carry out routine checks of unstaffed properties—including communal areas, gardens and external spaces—to ensure they are quiet, well‑maintained and compliant with health and safety standards.

You will provide responsive assistance to residents who may need help, and act quickly when concerns arise. You will respond to calls from the on‑call manager and attend sites where an incident, accident or potential risk has been reported, completing thorough checks and taking appropriate action.

When required, you will work alongside the on‑site Night Workers at Crawley Foyer and Horsham Y Centre, helping to maintain a safe and secure environment. This will include monitoring CCTV, completing building checks and keeping accurate records of night‑time activity. You will also take a proactive approach to preventing anti‑social behaviour, work closely with support staff, and carry out one‑to‑one interventions with young people who may be experiencing a mental health crisis or require medical assistance.

This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About You

A dynamic role for someone who is passionate and empathetic, able to adapt to changing situations while maintaining a strong focus on young people’s safety and wellbeing.

 Experience and knowledge

• Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
• Confidence in accurate record‑keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• ESSESNTIAL a full, valid UK driving licence with the ability to travel between sites
• You will bring an awareness of the challenges young people face and the ability to connect with them positively
• Ability to de‑escalate situations and manage challenging behaviour calmly.
• Clear verbal and written communication, with accurate handovers for day‑time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone‑working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).

*Internally your job title will be Tenancy Sustainment Officer.

Job Summary:

New Direction is a Salvation Army Life house located in Braintree, Essex. The centre provides accommodation and support based on individual needs to 14 individuals aged 18 and above who have experienced homelessness.

Key Responsibilities:

The Housing and Tenancy Sustainment Officer role (internally known as Tenancy Sustainment officer) is an inspirational one and key to achieving successful outcomes for our vulnerable clients. The purpose of the role is to work collaboratively with support colleagues to ensure that licensees/tenants can maintain their licence and tenancies and can access services, taking appropriate action on breaches of licence agreements/tenancies, including antisocial behaviour, and to maximise outcomes for tenants and The Salvation Army.

Successful candidate will have: 

• Level 3 qualification in related field or willingness to work towards it
• Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients
• Ability to work in a busy environment, be solution focused, show good time management skills and can demonstrate ability to prioritise and make decisions under pressure
• Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references, a criminal record check (a satisfactory Enhanced DBS with Barred list check of the Adult workforce) and evidence of your Right to Work in the UK in line with Home Office requirements.

As we are not a licensed sponsor, applicants must already have the right to work in the UK

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

Working hours: 35 hours per week including some evenings and weekends

Closing date: Tuesday, 31 Mar 2026

Interview Date:  To be confirmed

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part time); a contributory pension scheme; season ticket loan; an employee assistance programme

Specialist Housing Worker

Salary: £32,000 | Contract: Temporary, Full-time, 12 months with potential to extend | Location: St Helens

Are you passionate about supporting refugees and individuals with humanitarian protection status to build a secure future? YMCA St Helens is seeking a Specialist Housing Worker to provide person-centred, trauma-informed support and improve access to long-term accommodation. You’ll play a vital role in helping people transition to independent living as part of our Housing Support Team.

Key Responsibilities

• Provide high-quality, person-centred housing support to refugees and those with humanitarian protection status
• Assess housing needs and develop personal housing plans
• Support clients to secure suitable and affordable housing and maintain tenancies
• Advocate for clients’ housing needs and liaise with relevant agencies
• Build strong relationships with landlords, agents, and stakeholders
• Negotiate rehousing opportunities and work with local authorities on housing schemes
• Maintain accurate records and produce reports for funders

About You
Essential:

• Experience working with refugees or individuals with humanitarian protection status
• Strong understanding of resettlement and integration challenges
• Experience working with housing stakeholders and multi-disciplinary teams
• Ability to manage a caseload and create detailed support plans
• Excellent communication and advocacy skills
• Knowledge of UK welfare benefits, housing rights, and immigration services
• Cultural competence and commitment to equality and inclusion
• Ability to work flexibly and independently, including outreach
• Full driving licence and access to a car

Desirable:

• Experience working with families and children
• Experience delivering workshops or community events
• Fluency in a relevant community language
• Lived experience as a refugee or asylum seeker
• Chartered Institute of Housing qualification

Why Join Us?

• Make a real difference in the lives of refugees and vulnerable individuals
• Be part of a supportive, values-driven team
• Help shape innovative housing solutions in the community

Closing Date: 27th March 2026 at noon
Interviews: Week commencing 6th April 2026
Apply with your CV and covering letter

We are currently seeking a dynamic and experienced Director of Housing to lead our supported housing services nationally and help shape the next stage of our growth.

As Director of Housing, you will provide strategic and operational leadership across all of Life’s supported housing services. This is a key role within the Senior Leadership Team, responsible for ensuring our housing provision is high‑quality, compliant, safe and truly centred around the needs of our clients.

You will lead our national Housing Strategy, drive service improvement, ensure regulatory compliance, support organisational growth, and champion a culture of compassion, accountability and high performance.

Key Responsibilities:

Strategic Leadership & Growth

• Develop and deliver a national Housing Strategy aligned to Life’s vision and mission.
• Identify housing development and expansion opportunities, including partnerships with local authorities and commissioners.
• Support organisational business planning and future growth.

Regulatory Compliance & Governance

• Ensure full compliance with housing legislation and regulatory requirements including the Social Housing (Regulation) Act, HHSRS, safeguarding and Health & Safety.
• Lead regulatory audits, inspections and risk management.
• Provide assurance on compliance and viability to the CEO and Trustees.

Service Quality & Client Experience

• Embed a client-centred, compassionate approach aligned with Housing Ombudsman principles.
• Oversee effective complaints management, learning reviews and client feedback systems.
• Ensure properties and services meet high standards of safety, warmth and comfort.

Operational Leadership

• Lead housing management, income recovery, voids, repairs and maintenance, compliance and tenancy sustainment.
• Ensure effective escalation of tenancy breaches and safeguarding practices.
• Work closely with Life’s Helpline services around referral and allocations.

Financial & Asset Management

• Oversee rental income, arrears, void control and financial performance.
• Manage contracts, grants and local authority funding.
• Ensure major works, planned maintenance and statutory compliance are delivered effectively.

Leadership & People Management

• Lead and support Housing Managers, support teams and frontline workers.
• Foster a positive culture of accountability, inclusion and high standards.
• Support staff development and performance.

Partnership Management

• Build strong relationships with local authorities, property professionals, contractors, funders and other key partners.
• Represent Life at external forums and sector networks.

About you:

Essential

• CIH Level 5 (or equivalent) qualification
• Senior leadership experience in supported housing, social housing, or homelessness services
• Strong knowledge of housing law, tenancy management and regulatory compliance
• Understanding of Housing Ombudsman standards and consumer regulations
• Experience in strategic planning, service development and organisational growth
• Budget management and financial performance experience
• Experience with property maintenance, asset management and compliance
• Strong safeguarding knowledge
• Excellent leadership, communication and stakeholder management skills
• UK driving licence and access to a car

Desirable

• Experience supporting vulnerable women or family services
• Charity/third sector leadership experience
• Experience securing funding or development partnerships

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £45,750 per annum

Hours: 32 hours per week

Location: Home based with extensive travel across the South of England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

HEAD OF GOVERNANCE AND REGULATORY COMPLIANCE

Are you an experienced Housing professional looking for an amazing opportunity to lead and implement IMPAKT’s governance framework?

Why work for IMPAKT Housing & Support?

• 25 Days and bank holidays plus Statutory bank holidays
• Company Pension, Life Assurance, Wellness Programme and Referral Scheme
• Employee Discount and Cycle to Work scheme
• Training and Development
• On-site Parking
• Location: Bedford with occasional travel

Can you demonstrate the below?

• Substantial experience at senior level in a similar role
• A relevant degree or professional qualifications in housing, law, governance or a related field.
• An understanding of the specific governance requirements for charities working with vulnerable people
• Experience of working with the RSH Regulatory framework and standards 

Do you have the expertise in the following? 

• Regulatory Compliance
• Corporate Governance
• Risk Management
• Policy & Compliance
• Stakeholder Relationships
• Operational Effectiveness

For full details, responsibilities and person specification, download the candidate pack from the Charisma Charity Recruitment website.

This role is subject to a DBS check, which will be carried out by the employer.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, via the Charisma Charity Recruitment website.

Closing date for applications: 22nd March 2026
First client interview: Tuesday 14th April
Second client interview: Tuesday 21st April 2026

About the role: 

Porchlight’s Housing Management Team provide a property management service for supported accommodation across Kent, housing people at risk of homelessness. The project Manager will be leading and developing a team of Housing Management Assistants, to ensure an effective and efficient service is delivered.

The role will include but is not limited to ensuring all Porchlight’s owned and managed accommodation is compliant with Legislation and relevant standards, voids are kept to a minimum, risk is managed appropriately, new builds are ready for occupation, tenancy related issues are resolved.

Housing Management is a fast-paced environment requiring the ability to prioritise and meet deadlines. The candidate will need to ensure that working practice meets policy and procedural requirements especially in regard to, safeguarding, health and safety and equality and diversity. 

The role requires:

• Experience in effectively managing and leading a team.
• A flexible, responsive and solution focused approach.
• A minimum of 3 years’ experience in Housing Sector or Property Management.
• Knowledge of Legislation and Regulatory Standards around Housing compliance.
• Good communication and prioritisation skills.
• Ability to manage a budget.
• Car user with full driving licence and access to own vehicle (subject to the provisions of the Disability Discrimination Act 1995)

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.  

Working pattern: 9am to 5pm Monday to Friday with some flexibility required.  

Contract type: Permanent 

Interview date: 7th April 2026

Please note, salaries are pro-rata for part-time positions.  

Job Role: Housing Night Concierge (Single Supported Housing)

Salary: £19,727.78 per year (full time equivalent £24,988), hourly rate £14.41 per hour

Hours: 7.5 hours a day, on a 4 on 4 off rota

Contract type: Permanent

Location: Bath

Additional information:

• This role includes evening and night shifts as part of a 4‑on, 4‑off rota. The team are happy to discuss how this schedule will look in practice and can offer some flexibility for the successful candidate.

Please note, that the shifts and hours are waking nightshifts that require individuals to be aware and alert.

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

We’re looking for a Housing Night Concierge to be the friendly and reassuring on-site presence across our supported accommodation services (owned or leased by Julian House). You’ll play a vital role in ensuring the safety and security of both our buildings and the people within them, helping to create a calm, supportive environment overnight.

This role is perfect for someone who’s confident working solo, has great attention to detail, and genuinely cares about maintaining positive relationships within the community. Every shift is an opportunity to support vulnerable individuals and be part of something meaningful.

What you’ll be doing:

• Be a reassuring on-site presence, ensuring the safety and security of our supported accommodation through the night and weekends.
• Conduct regular building checks and patrols to monitor safety, maintenance issues, and ensure a calm environment.
• Monitor any CCTV and respond to any concerns or incidents in line with policies and procedures.
• Keep a clear and accurate log of events and activities during each shift.
• Support smooth transitions between shifts by providing details verbal and written handovers.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for:

• Experience working with people who may have complex needs and/or challenging behaviours.
• Experience in a similar overnight role is preferred but not required as full training and induction will be provided.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

About The Role
Are you passionate about making a difference in people’s lives?
Do you want to be part of a caring, supportive, and dedicated team?
We’re looking for a Housing Administrator to join our supported living and housing services based in Surrey.
This is a varied and rewarding opportunity where your organisation, communication, and people skills will directly support tenants, families, professionals, and care teams — helping services run smoothly and compliantly.
As a Housing Administrator, you’ll:

• Act as the first point of contact — answering phones, emails, and welcoming tenants, families, and professionals.
• Provide housing administration support, including maintaining tenancy records, start and end dates, and issuing tenancy agreements (including easy-read versions).
• Support families and tenants with housing benefit applications, exempt accommodation claims, and related queries.
• Liaise with external agencies such as local authorities, housing benefit teams, and Universal Credit to resolve housing and benefit issues.
• Take and coordinate maintenance queries for Surrey projects and Ashdown, ensuring clear communication with families and tenants.
• Support compliance with data collection requirements for CQC, Capacity Tracker, and commissioning authorities.
• Assist with audits, KPI collation, and performance reporting.
• Support property management and projects teams with document control to meet SCC, WSCC, and Hampshire contract requirements.
• Book meetings, reviews, and professional visits, and provide hospitality when required.
• Order PPE, stationery, and supplies, and support events and social activities.
• Manage the social club and safely oversee the secure handling of client bank cards in line with policy.

What we’re looking for:

• At least two years’ experience in an administrative role within housing, supported living, care, or a related environment.
• Knowledge of housing management processes, tenancy administration, and compliance requirements.
• Experience supporting benefit applications or liaising with external agencies (desirable).
• Strong organisational skills with excellent attention to detail.
• Confident communication skills, both written and verbal, with a warm and professional approach.
• The ability to produce accessible documentation, including easy-read materials.
• A calm, empathetic, and non-judgemental approach when supporting tenants and families.
  The ability to manage multiple priorities and work collaboratively as part of a team.
  A commitment to confidentiality, safeguarding, equality, and inclusion.

About The Organisation
Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including:
• Adults with learning disabilities, many of whom are also autistic.
• Vulnerable families, including those experiencing homelessness.
• Individuals who need additional support to remain in their homes or with their families.
We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to provide inclusive, compassionate support that helps people live fulfilling lives.
Why Join Us?
• Be part of a warm, inclusive, and supportive organisation.
• Ongoing training and professional development opportunities.
• A varied role where no two days are the same.
• The chance to make a real difference in people’s lives every day.
• Competitive pay and benefits package.