Housing support jobs

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Our Vacancy
Join Us as a Housing Support Worker – Be the Bridge Between Temporary Accommodation and a Home. 

At Peabody, we’re committed to helping people build stable, confident futures. We’re looking for a Housing Support Worker who is compassionate, proactive, and ready to support adults and families living in temporary accommodation.

This is not a care role. It’s a practical, hands on support position focused on empowering people to manage their tenancies, develop essential life skills, and overcome barriers that may be affecting their housing stability. You’ll be working alongside tenants to help them feel more in control of their circumstances, stay independent, and move on positively at the end of their term.

What you’ll be doing:
In this role, you’ll provide high quality, person centred housing support to adults and families living in temporary accommodation, helping them build the skills and confidence needed to sustain their tenancies and move on successfully. You’ll work flexibly, delivering 1-to-1 support both over the phone and through home visits, adapting your approach to meet the diverse needs, backgrounds, and circumstances of each household. Acting as a bridge between accommodation and a stable home, you’ll ensure tenants have the knowledge, tools, and support networks needed to thrive throughout their housing journey.

Your role will involve:

• Risk Management: Completing and regularly updating risk assessments to ensure the safety of tenants, the community, and yourself.
• Housing Related Support: Offering guidance on budgeting, benefit claims (including Universal Credit and Housing Benefit), rent payments, and basic home management.
• Signposting & Advocacy: Identifying additional needs such as mental health, employment, or substance misuse, and connecting tenants to specialist external agencies.
• Administrative Excellence: Maintaining accurate digital case notes in real time, ensuring GDPR compliance and strong, high quality reporting
• Team Collaboration: Providing “roving” support to colleagues and assisting at other schemes when required to ensure continuity of service.
• Holistic Support Planning: Co producing personalised support plans with tenants, setting clear and measurable goals to strengthen housing stability and overall wellbeing.

What we’re looking for

• Strong communication skills with the ability to explain complex housing information clearly to a diverse tenant group, including individuals and families.
• Ability to travel independently to tenants’ homes as part of regular support delivery.
• Experience in housing, social care or community support (desirable but not essential – full training provided for the right candidate).
• High proficiency in Microsoft Office 365 and digital case management systems, with confident report writing skills.
• Excellent people skills and the ability to build rapport while maintaining professional boundaries.
• A collaborative, “can do” attitude with a willingness to support other schemes and colleagues during busy periods.

Why join us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What You’ll Get:
•    25 days’ annual leave 
•    Flexible benefits including healthcare, dental, and discounts.
•    4x Life Assurance and up to 10% pension contribution.
•    Professional development, including funded apprenticeships.
•    Two paid volunteering days each year.
•    Family-friendly policies and a supportive team culture.

Please read before applying:

This is a part-time role - 18.75 hours per week
Shifts may include early mornings and evenings, so flexibility is key.

We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone! 

Closing date: 05 February 2026
Microsoft Teams interviews will take place on Wednesday 11th January 2026, followed by in-person interviews at the service in Braintree on Friday 13th February 2026.

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. 

Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

A place to create moments that matter

Salary: £37,412 per annum, pro rata (including car allowance)
Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office
Contract Type: Permanent
Hours: 35 hours per week, Monday -Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary

The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements.

If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.

About you

You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
The successful candidate will undergo a DBS check as part of the pre-employment checks.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: [email protected]
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

REF-226 041

A place to create moments that matter

Salary: £37,412 per annum, pro rata (including car allowance)
Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office
Contract Type: Permanent
Hours: 35 hours per week, Monday -Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary

The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements.

If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.

About you

You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
The successful candidate will undergo a DBS check as part of the pre-employment checks.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: [email protected]
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

REF-226 041

37.5 hours per week / £27,770 per annum / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

 services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our Ewhurst Road, Crawley team, who will hold a caseload of residents and meet with them weekly to build a support plan. 

Main areas of responsibilities are:

Housing:

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team

Coaching and Engagement:

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)

General:

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge:

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists

Skills and Abilities: 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary
• Ability to work autonomously, and use own initiative, as well as being part of a team
• Clear verbal and written communication skills, good IT, and keyboard skills
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

CLOSING DATE: Wednesday 18 February 2026 at midnight.

Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are looking for Bank Supported Housing Support Workers to join our Our 16+ Older Looked After Young People (OLYP), Care Leavers and Unaccompanied Asylum-Seeking Children (UASC) services. Our OLYP services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building

Our Bank Support Worker roles are similar to our Support Workers roles, but they work on a more flexible, temporary basis – they are great way into the organisation and can be a stepping stone into other roles. 

You will be offered available shifts (day, evening, night, weekends and bank holidays) in advance and at short notice – you choose which ones you want to work.

In this rewarding role you will work proactively and creatively alongside young people providing support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. You will contribute to the smooth and safe running of the services by providing consistency and reliability.

You will ideally have experience of working with a similar client group and a good understanding of the key risks, challenges and opportunities for young people.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

About you:

Your friends as know you as empathetic, compassionate, and non-judgemental.

You are great at inspiring and motivating people to take action and improve themselves.

You are very self-aware, reliable, attentive and punctual.

Perhaps you are already aware of the challenges faced by people experiencing homelessness and understand how to support them. You may have gained this knowledge as a volunteer, through a previous job, or from your personal lived experience.

If all this sounds like you then you could make a great addition to our fantastic support team here at Homeless Oxfordshire.

About the role

In this role we will trust you to work with other team members on a caseload of clients delivering personalised support to them. You will proactively engage with our clients and provide a hand so they can overcome barriers, move into independent living and sustain a tenancy. Our clients have a range of support needs that impact their experience of homelessness. This includes mental health problems, social isolation, challenging behaviour, finance and debt, alcohol and drug abuse. You will deliver structured support and do some risk management so we will trust you to keep proper records and complete some admin tasks. This includes, reviewing support and risk plans, involving key stakeholders where required, showing and signposting our clients to appropriate external support and services, following safeguarding procedures, do some cleaning and contribute to the delivery of a housing management service including collecting income. You’ll also resolve difficult and challenging situations in a sensitive manner balancing the needs of the clients and the safety of the service.

Main Responsibilities Of The Role:

· Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

· To be a supportive and effective part of the team working as part of a rota including evenings and weekends.

· Maintain a safe, clean and welcoming environment.

· To support and encourage clients to care for themselves and develop independent living skills.

· To assess and manage risk for individuals and in the service, making use of emergency services as required.

· Report any safeguarding concerns without delay in line with procedures.

· To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.

· To work in partnership with other agencies to ensure the delivery of holistic wrap around support.

· To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.

· Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

· To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.

· Ensure that IT systems are updated as required and concise record keeping is completed promptly.

· Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.

· Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.

· To participate in the induction of and support new team members.

· To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

· To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

About us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

Open to: This role is a shift and rota'd role that includes bank holidays.

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. We also do not offer work sponsorship for this role.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

A place to create moments that matter

Location: Astura Court, (Potternewton) and Maple Croft (Moortown), onsite
Salary: £29,580 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday - Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.

As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.

What You’ll Do:

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored first.

Why This Role Matters:

You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.

Salary

The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.

Successful candidates will undergo a DBS check.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

REF-226 042

​About the role   

We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Operations Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.    

About you   

We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs. 

You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role. 

We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions. 

You will have:

• Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring. 

• Ability to monitoring staff performance, and ensuring continuous professional development 

• Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and  community organisations 

• Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders  

• Good understanding of policy and procedures related to homelessness, benefits and housing market  

• Experience of organising project delivery and development 

• Experience of writing reports to showcase records and impact 

• Ability to work sensitively and empathetically with people in vulnerable circumstances

About Kineara   

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

Spires was established as a response to homelessness in the late 1980s. Spires has developed into an organization that provides a range of services, including day centre style drop-ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working. Our core mission is to support homeless people into housing and to assist those who have been homeless in maintaining their accommodation.

Part 1:  The Role

This role sits within our Housing and Homelessness [H&H] team. The post holder will support with the running of our drop-ins and support a caseload of clients who will be homeless or at risk of homelessness.

Part 2: Key duties and responsibilities

Service Delivery & Support

· Welcome and engage service users in a non-judgemental, compassionate manner.

· Provide basic needs support such as food, clothing, and access to a safe space.

· Offer advice, advocacy, and signposting on housing, health services, and other support agencies.

· Conduct assessments of need and develop personalised support plans.

Case Management

· Maintain accurate, confidential records of interactions and support plans.

· Liaise with housing teams, healthcare providers, social services, and other partners to coordinate support.

· Monitor individuals’ progress and update plans as required.

Centre Operations

· Assist with daily tasks such as setting up service areas, distributing supplies, and managing donations.

· Ensure safeguarding procedures and organisational policies are always followed.

Crisis Support

· Identify signs of crisis, risk, or safeguarding concerns and respond appropriately.

· Support individuals experiencing emotional distress, mental health issues, or substance misuse challenges.

General                                                                               

· Be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development

· Undertaking other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff, including session cover

· Attend and participate in staff and team meetings and other meetings as required

This job description covers the current range of duties and will be reviewed from time to time. It is Spire’s aim to reach agreement on changes, but if an agreement is not possible, Spires’ reserves the right to change this job description.

Part 3: Person specification

Essential experience

· Working with vulnerable and socially excluded people, particularly people experiencing homelessness or insecure accommodation and associated culture – drugs, alcohol, violence, mental and physical ill-health.

· Managing a caseload, needs assessment, planned support, key working, goal setting and advocacy.

· Experience of challenging appropriately and maintaining clear and appropriate boundaries

· Networking and effectively liaising with specialist service providers or agencies to establish and/or improve access to services for clients   

Desirable experience

· Working with volunteers

· Working in the charity sector and/or a day centre environment

Essential knowledge

· Sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services that are fully responsive to their needs

· Good understanding of safeguarding practices in a social care and/or day centre environment

· Good understanding of confidentiality and working with sensitive information

· Working knowledge of health and social care services

Desirable knowledge

·A relevant NVQ2/3 or equivalent qualification in a relevant field.

Essential skills and personal qualities

·Excellent written and spoken communication skills

·Information and relationship management skills

·Ability to effectively manage time, work under pressure and balance competing priorities to meet deadlines

·IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and databases

·Non-judgemental with the ability to empathise

Part 4: Summary of terms and conditions of service

Location: The postholder will be an employee of The Spires Centre. This post is based at

Elmfield House 5 Stockwell Mews SW9 9GX. However, the post holder will be working across Spires’ drop-ins in Lambeth, Wandsworth and Croydon.

Probation: This post is subject to a 6-month probationary period.

Notice: This post is subject to a four-week notice period.

Annual leave: The annual leave entitlement is 35 days per year pro rata, made up of eight bank and public holidays and 27 days annual leave. The 27 days annual leave is normally split between 24 ‘bookable’ days and three closure days that fall between Christmas and the New Year. Although the centre is closed between Christmas and the New Year.

Pension: The Spires Centre will contribute 5% of annual salary for those who qualify for our group pension plan.

Other benefits: The Spires Centre will provide life and income protection insurance for those who qualify for our group plans. We operate a staff loan scheme.

Expenses: The role may require travel within the UK. Out-of-pocket expenses will be paid when incurred in accordance with our expenses policy.

Safeguarding: The postholder will adhere to The Spires Centre’s safeguarding policy for vulnerable adults. This post is also subject to a Disclosure and Barring Service check.

At Racing Homes, we’re proud to provide safe, affordable housing for people who work in or are retired from the horseracing industry. We are committed to delivering excellent customer service and ensuring our homes meet the highest standards of safety, quality, and compliance. 

We're looking for an organised and proactive Housing Administrator to join our small, friendly team. This is a key role providing comprehensive administrative support across our housing service, coordinating repairs and maintenance, assisting with letting our empty homes and ensuring full compliance with health and safety and statutory requirements.

You’ll have real impact, helping us improve our services, support tenants, and keep everything running smoothly, so no two days will be the same.

You’ll be a first point of contact for tenants, contractors and colleagues, ensuring efficient communication and a positive customer experience. Working closely with your colleagues you’ll help us to maintain excellent service delivery and uphold our compliance standards across our 165 homes.

What you'll be doing:

• Coordinate day to day housing administration including lettings, tenancy updates, and customer enquiries.
• Administer and monitor repair and maintenance, raising works orders, liaising with contractors, processing invoices, and updating tenants.
• Assist with our empty homes from tenancy termination through to re-let.
• Support the delivery and monitoring of all compliance activities, including gas, electrical, fire, legionella, and asbestos safety checks.
• Maintain records and produce reports.
• Assist with income collection and rent administration.
• Contribute to a positive customer experience by supporting the housing team with engagement, communication, and service delivery.

This role requires travel to our housing schemes in Newmarket, with flexibility to work some evenings and weekends.

About you

Prior experience in housing, property management, or a similar administrative role is highly desirable, particularly with exposure to repairs, voids, and compliance processes.

However, we recognise that excellent candidates don’t always follow a single career path. If you can demonstrate strong transferable skills such as managing complex workloads, liaising with customers and suppliers, and maintaining accurate records we’d encourage you to apply.

You don’t need to know everything on day one, but the following will help:

• Experience in housing administration, repairs coordination or compliance monitoring.
• Knowledge of health and safety requirements for residential properties.
• Excellent organisational, communication, and IT skills.
• Ability to work independently and as part of a small collaborative team.
• Customer focused approach and commitment to continuous improvement
• A proactive, people-focused mindset with a passion for quality housing
• A full UK driving licence and access to a vehicle.

Why join us?

• A friendly, supportive team where you can truly shape how things are done.
• An environment where your work will be genuinely valued by tenants who take pride in their homes and communities.
• Flexibility, autonomy, and opportunities to grow professionally in a respected national charity.

You will be offered a competitive salary, employer pension scheme, 25 days annual leave (rising to 28 with long-service) plus bank holidays, flexible working patterns to ensure a healthy work-life balance, income protection insurance, life assurance, tickets to almost all race meetings at Jockey Club racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives. 

As a group, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

We’d love to hear from you. Please apply with your CV and a short cover letter explaining why you’re a great fit.

Please see the Job Description and Person Specification for full details about the role. 

We welcome enquiries from everyone and value diversity in our workforce. The closing date for this role is 22 February 2026. We reserve the right to bring forward the closing date if we receive a large number of suitable applications.

Racing Homes is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974

Racing Welfare’s Safeguarding Statement of Intent (applicable to Racing Homes) can be found on our website.

Racing Welfare/ Racing Homes is an equal opportunities employer.

The Role

To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

We are recruiting for a Housing Advocate to join our team in Hertfordshire; the scope on this job involves….

Job Title: Housing Advocate

Location: Hertfordshire
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Housing Advocate to support women and children who are impacted by domestic abuse. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 13 February 2026

Interview date: 23 February 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Our client is the UK’s national LGBTQ+ Youth Homelessness charity. Their mission is to ensure that every LGBTQ+ young person facing or at risk of homelessness or a hostile environment has somewhere safe to stay, and work with over 800 vulnerable young people a year providing both face to face and online support. They are now recruiting a dedicated Supported Housing Manager to oversee the opening of a brand new LGBTQ+ service based in Lambeth.

Reporting to the Director of Services, as Supported Housing Manager you will have responsibility for the opening and day to day management of a new six unit LGBTQ+ housing scheme, working to create a safe, welcoming and psychologically-informed home environment for all beneficiaries. As Supported Housing Manager you will oversee a small, committed team of frontline staff, and will work to ensure that the support delivered is person-centered, holistic and to the highest quality. Acting as Designated Safeguarding Lead, you will ensure that team members fulfil their duties in safeguarding children and young people in line with company policies, and will work in partnership with a range of agencies to achieve best possible outcomes for all service users. You will also provide training to professionals and support to LGBTQ+ people, ensuring that professionals are working in an LGBTQ+ informed and inclusive way.

To apply for this role, you will be a collaborative leader with significant experience of overseeing supported housing services for a variety of vulnerable people. You will have a demonstrable understanding of the issues affecting LGBTQ+ young people who have experienced homelessness and will have up to date knowledge of the welfare issues and housing legislation affecting vulnerable young people. Overall you will be a skilled communicator, confident working in partnership with a range of sector-wide agencies, and passionate about delivering high quality housing services for vulnerable people.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Suitable candidates will then be contacted for an initial conversation. Please note, the client is looking to recruit as soon as possible, so applications will be considered on a rolling basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working for a fantastic organisation working to improve and enhance the lives of vulnerable LGBTQ+ young people, we would love to hear from you!

Please note, this a full-time role, working 1 Saturday a month.