Hr Operation Manager Jobs in Home Based

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

Anna Freud have formed the first pan-London Alliance with Safer London, St Giles Trust, New Horizon Youth Centre, and The Mayor’s Office for Policing and Crime (MOPAC) to deliver the Children and Young People’s Violence and Exploitation Support Service (CYP-V&ESS). Please view the Job Pack for more information about the Alliance.

The Alliance Manager is pivotal in realising the Alliance vision of a future where all young Londoners, their families and communities – regardless of background – can thrive, live safely, and fulfil their potential, free from violence and exploitation. Through compassionate leadership, the Alliance Manager will establish and nurture a collegiate environment and integrated, single Alliance culture across the provider charities. Please view the Job Profile for the experience, knowledge and skillset required for this role.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). There will be a requirement to visit other Alliance sites, as and when required. Please view the Job Profile for locations.

Contract duration

Permanent.

Closing date for applications

Midday (12pm), Monday 20 May 2024.

Notification of interview

Shortlisted applicants will be notified no later than Tuesday 28 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held in June 2024 (exact dates to be confirmed).

How to apply

Please visitour Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.

Ivy Rock Partners is incredibly proud to be recruiting a new Chief Finance and Operations Officer for the Harris Federation. This is an amazing opportunity for a passionate finance leader who is looking to work within an organisation impacting children across London and the south east. Market leading salary and benefits on offer.

We welcome applications from all sectors, particularly applicants who have operated in highly regulated environments, and have led on ERP implementation projects.

Harris Federation seek to operate in areas with high levels of socio-economic disadvantage. In these places a high quality education is fundamental to the future success of the children they serve. They aim to disrupt the status quo, and free-up our teachers and leaders to focus on one thing and one thing only, providing an exceptional education for every child, where all children thrive and learn through engagement with an exciting, ambitious curriculum underpinned by excellent teaching.

Job Purpose

Finance

• To lead and manage the Harris Federation finance function so that Harris delivers its educational aims and objectives as well as meets all DfE and EFSA requirements

• To be responsible for the financial sustainability and development of Harris Federation and for the financial probity of the organisation

• To ensure the provision of an efficient, responsive, reliable, and effective financial service to the Harris Federation.

• To support the CEO in his role as Accounting Officer in line with the Academy Finance Handbook

• To provide strong leadership and direction to an established central finance team consisting of 35 staff), this being the led by a strong Financial Controller and the business partnering team led by a strong Head of Business Partnering

• To manage the Financial Controller and oversee the operational finance and accounts team

• To manage the Head of Finance Business Partnering and oversee relationships with key stakeholders across the academy network

Operations

• To work alongside the CEO and Directors to continue the development of an effective and efficient business model for the Harris Federation central services

• This will align with the Oracle roll out where the current operating model will require business change that will drive the efficiencies and benefits a new and sophisticated system like Oracle can bring

• To give strong leadership and direction to the central systems team (circa 6 staff), this team currently supporting the roll out of the Oracle system across HR, Payroll and Finance

• To ensure the provision of an efficient, responsive, reliable and effective systems support and development service to the Harris Federation

We are looking for an Advice Service Manager to join our passionate and hardworking team. The successful candidate must have an in depth understanding of refugee and asylum seeker support needs. Key elements of the role include:

Main Duties and Responsibilities

Management Team:

• As part of the Management Team to oversee the function of the organisation and its strategic development, especially in relation to SRS’s advice service

Service Development

• Be responsible for developing the advice service according to organisational needs and strategy

 Team Management:

• To line manage and develop a team of Advice Workers and Reception/Admin Officer, to ensure they are suitably trained and supported to deliver a high-quality advice service across the county
• To line manage the Employment and Training Coordinator to ensure the employment and training team delivers an effective and cohesive service, which complements the work of the advice team

 Management of Advice Service and Direct Service Provision:

• To ensure that the advice service promotes equality of access to all asylum seekers and refugees (clients) seeking advice and that they feel welcome and effectively supported
• To manage the advice team across the following areas:

1. To assess clients’ needs and propose actions to address these needs (e.g. writing letters or emails and/or making telephone calls) in a professional manner
2. To ensure that clients have access to advice about all aspects of living in the UK and to ensure they understand their rights and responsibilities under UK law
3. To work to achieve agreed outcomes which will bring about positive changes in our clients’ lives
4. To promote independence on the part of the clients and actively empower them to help themselves according to their individual abilities
5. To direct clients to other services provided by Suffolk Refugee Support and / or external agencies (making appointments where appropriate)
6. To respond to telephone requests for information from clients, statutory, voluntary, and private sector organisations and the general public

The Advice Service Manager will:

• Guide the advice service team on complex casework, where needed
• Building on the advice team’s expertise, and with the support of the HR and Training Officer, ensure that their team is up to date on the latest legislation and procedures that impact the asylum seekers and refugees we work with
• Be responsible for decision making and for ensuring that direct funding and grants to clients are in line with policy

Newly arrived asylum seeker support

• To keep abreast of numbers of new arrivals of asylum seekers into Suffolk
• To facilitate clothing donations to those in most need, ensuring that stocks are maintained
• To ensure that clients in asylum accommodation across Suffolk can access our services
• To develop and oversee positive activities for asylum seekers, such as sports and music groups (in liaison with SRS's Operations Manager)

Immigration support lead

• To develop good relationships with immigration legal services and solicitors to ensure that clients can access the information they require and that clients understand the processes they are going through

 Vulnerable Client & Safeguarding Lead

• To be the support lead for very vulnerable clients or where there are cases with safeguarding concerns

Client representation

• To promote the views and experiences of SRS’s clients at external meetings and advisory boards, by participation in face to face and virtual meetings and in giving occasional presentations, using on-the-ground knowledge

Partnership working

• To develop and maintain good working relationships with external service providers and agencies, and to oversee joint working and services development

Monitoring, Evaluation and Donor Reporting

• To ensure services given and outcomes achieved are recorded on internal monitoring systems and that data protection regulations are adhered to
• To provide monthly summary reports for the Charity Manager and board of trustees
• To compile reports in reference to our funders’ outcomes and targets
• To help with the development & administration of written information produced by SRS for our clients’ benefit
• To contribute to development of new services and funding applications

Senior CRM Database Officer

Mencap have a fantastic opportunity in the CRM Database team.  We are looking for a Senior CRM Database Officer to work on BAU data process improvements, complex SQL selections, data imports and CRM training.  Mencap are seeking a highly skilled database professional who wants to join a vibrant and dynamic team that is passionate about making the UK the best place to live for people with a learning disability. This is an exciting time to join the team, as Mencap are currently in the early stages of a CRM Migration project, to transition from alms NET to Salesforce. 

As the Senior CRM Database Officer, you will combine your strong CRM technical and analytical skills with excellent communication skills to ensure that all our internal & external stakeholders are presented with accurate, accessible data.  You will work within the Fundraising Operations team (FrOps) providing quality CRM data related support and advice to Fundraising CRM users in line with team service levels and performance targets.  In this role, you will identify, implement and write up process improvements; develop & deliver complex data campaign mailing selections & analytics to Fundraising CRM system users for direct marketing purposes; provide support and cover for data import processes and deliver training and procedure guides.  You will also maintain and develop our CRM data systems, ensuring our data accuracy & integrity meets all Fundraising compliance standards. 

This is a permanent full-time role. We offer flexible working with at least one day per week (Tuesday) based in our London office near Aldgate East, Aldgate and Liverpool Street stations. 

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! 

Does the following sound like you? 

· Experience in working on data projects, including re-designing and making improvements to complex data processes.

· Strong experience in writing and updating procedure guides.

· Experience in delivering CRM training.

· Ability to interrogate data using SQL and Excel Power Queries.

· Ability to set up and run complex data selections and reporting.

· Clear understanding of various data import processes.

· Proactive, problem solver with a can-do attitude.

· Analytical mindset, with strong attention to detail.

· Excellent communication and interpersonal skills, with ability to support multiple Fundraising teams and manage conflicting priorities and deadlines.

· Strong numeracy and data manipulation skills.

· Experience administering Charity based CRM Systems, such as alms NET and Salesforce Sales & Marketing Cloud.

· Proficiency in MS Office applications.

· Good understanding of GDPR.

We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website

Benefits

As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

· 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme

· Service related sick pay when 6 month probation is completed

· Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.

· Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness

· Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months

· Interest free season ticket loans

· Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.

· Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.

· Free access to round the clock employee assistance program for advice and support

· Quarterly award scheme and recognition at every 5 years through our YouRock program

· Access to award winning training and development

T&C's apply based on contract

About Mencap

We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.

Our work includes;

· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose

· providing advice through our help lines and web sites

· campaigning for the changes that people with a learning disability want

We are seeking an experienced leader with a deep commitment to care, creativity, curiosity and inclusion to work closely with the Chief Executive of this vibrant social enterprise. The COO will oversee the company’s systems, finances and HR, and further build on our person-centred organisational culture.

At 64 Million Artists we believe that everyone is creative and that when we are creative we can make positive change in our lives and in the world around us. Over the last 10 years we have built a thriving business and a team of 11 working across the UK embedding creativity in communities, workplaces and universities. We have built an inclusive workplace culture of our own working a 4 day week and taking August off.

This role will lead our efforts to embed equity and inclusivity in everything we do, managing and supporting our team, our culture and our processes.

If you are passionate about the power of creativity, believe in building teams rooted in care and mutual support and can demonstrate how this belief can continually improve the way we work, then this could be the right role for you.

The role

The Operations Administrator will support the Ada Lovelace Institute in the management of processes relating to finance, human resources, grants, and information administration.

The role will build strong relationships with the Nuffield Foundation’s HR, Finance and IT functions to help ensure shared processes are administered. Additionally, the Operations Administrator will work closely with staff across Ada, making sure it is a collaborative and supportive place to work.

About you

You will have experience of previously working in administrative roles, and have knowledge of office systems and processes. You will enjoy working with teams and be comfortable of working with a range of people across multiple workstreams. You will have excellent organisational and planning skills, be comfortable juggling different tasks and be a confident communicator.

Above all you will be someone who is proactive, willing to 'muck in' when needed and be able to work in a collaborative and inclusive style.

For further information about the role, please click through to the vacancy listing on our website.

About us

The Ada Lovelace Institute is an independent research institute funded and incubated by the Nuffield Foundation since 2018. Our mission is to ensure data and artificial intelligence work for people and society. We do this by building evidence and fostering rigorous debate on how data and AI affect people and society. We recognise the power asymmetries that exist in ethical and legal debates around the development of data-driven technologies and seek to level those asymmetries by convening diverse voices and creating a shared understanding of the ethical issues arising from data and AI. Finally, we seek to define and inform good practice in the design and deployment of AI technologies.

The Institute has emerged as a leading independent voice on the ethical and societal impacts of data and AI. We have built relationships in the public, private and civil society sectors in the UK and internationally. Please find details of our work here.

Our research takes an interconnected approach to issues such as power, social justice, distributional impact and climate change (read our strategy to find out more), and our team have a wide range of expertise that cuts across policy, technology, academia, industry, law and human rights. We value diversity in background, skills, perspectives and life experiences. As part of the Nuffield Foundation, we are a small team with the practical support of an established organisation that cares for its employees.

How to apply

The closing date for applications is 09:30am (BST) on Monday 20th May 2024, with interviews scheduled to take place on the 30th and/or 31st May 2024.

We are committed to inclusive working practices and during the application process we commit to:

• As a Disability Confident employer, we will offer a guaranteed first stage interview for disabled candidates who meet the essential criteria for the role.
• making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc.
• paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required.

Our benefits package includes:

• 28 days (pro rated) annual leave entitlement (with the option to buy or sell leave).
• A salary exchange pension scheme that offers employer contributions of up to 11%.
• Life assurance scheme.
• Family leave policies that provide an enhanced level of pay.
• Cycle to work scheme and loans towards season tickets.
• Frequent opportunities for learning and development (including options for coaching and mentoring)
• Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
• Staff peer groups and social networks. Staff peer groups and social networks.

About Life

Life’s a national pregnancy and maternal support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.  

Our services include    

• Supported housing and community support    
• Counselling and skilled listening    
• Free pregnancy tests and baby supplies   

We are recruiting for a reliable Shop Manager to join our retail team and assist in the smooth operation of our charity shop in Derby. You will be required to work flexibly and cover Saturdays.

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.

Are you passionate about Life? Are you looking for a career that really makes a difference? If so, this exciting opportunity may be for you!

Health and healthcare policy are complex matters which are constantly evolving. With so many cross-specialty issues affecting the whole of the medical profession, it is the Academy’s role to ensure a united voice is heard by policy makers and key decision makers. We are seeking a project manager to join our friendly, diverse and talented team working at the heart of national healthcare policy. The National Clinical Assurance Group provides independent advice and assurance to NHSE on developments around the clinical content used for NHS pathways, ensuring that patients receive the best care for their condition. As project manager, you will lead the project to ensure that NHS pathways are independently assured by clinicians who are leaders in their field.

An exciting opportunity has arisen for a Risk & Assurance Manager to join our Audit, Risk & Governance Team. This role will require the successful candidate to support to the Head of Audit, Risk & Governance in the implementation and oversight of effective risk management and assurance policies and procedures for the whole organisation.

Role Requirements

 You will attend the Audit & Risk Committee and other board committees from time to time to present on risk and assurance.  With experience of delivering 2nd line risk and assurance activities within large, complex or heavily regulated organisation, you will be effective in building professional relationships and influencing and collaborating with colleagues from all disciplines and at all levels. 

You will need to engage effectively with frontline and support colleagues to really understand the needs of our beneficiaries and the risks to the charity more broadly.  The ultimate objective of risk management at The Children’s Trust is to ensure the charity continues to deliver high-quality, safe and effective and financially sustainable services for vulnerable children now and in the longer-term.

Although the role does not have any formal direct reports, the Risk & Assurance Analyst will have a dotted line into the Risk & Assurance Manager, providing support particularly on business continuity but also on risk management as and when necessary.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people
we support live. Our centres provide an innovative education programme which includes practical learning support and
motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from
the least advantaged neighbourhoods to broaden their horizons and achieve their full potential. 

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our
provision further over the coming years. 

We are looking for a high-calibre candidate to take up a fixed-term role of Adult and Family Learning Manager, working across our centres in Govan and Maryhill (Glasgow) and Craigmillar (Edinburgh).

This is a new and exciting role at the charity, focussing on how we can offer additional impactful support in the local 
communities in which our Scotland centres are based. The post holder will work in close collaboration with colleagues at the Universities of Edinburgh and Glasgow. 

The pilot will focus on supporting the parents, carers and families of young people accessing the centres, with the potential for this to extend to wider adults in the community. You will lead the pilot project, developing a programme tailored according to and with an understanding of the different communities in which it will be offered. You will lead on programme delivery and evaluating the impact of the project. 

Working with colleagues based at the three centres, you will provide a range of activities which will support parents and carers to support their children in their learning, develop their own skills and knowledge around employment and education, and provide a range of family learning activities to engage the whole family together. 

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with families, children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. 

The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people
they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic
candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you. 

A leadership role with real purpose within the Executive Team of Papworth Trust, a well supported and long established charity. You will work with a broad range of colleagues across the Trusts Work, Care and Day Opportunities Services.

The plan into 2027 and beyond is growth and you will be an effective part of the team to meet the Boards strategic objectives and deliver sustainable growth in your areas.

Responsibilities

• Determine strategic growth as part of the executive team
• Ensure the trust meets statutory and regulatory requirements (CQC)
• Lead and inspire, creating a high-performance culture and delivering high-quality services to customers
• Create opportunities for growth through forming alliances and relationships with authorities and commissioners

Experience

• You must have experience working at Senior level within the provision of Care, Day Opportunities, or Work
• Of course confidence around disability, and understanding the impact disability can have on the individual and the people around them is a prerequisite
• You will carry a passion for equality and social change with you in everything that you do
• Solid leadership skills, budget management, and enabling innovation through your teams will all be needed in this exciting and challenging role

The Head Office of Papworth Trust is located in Huntingdon with offices across the East of England, with a high concentration in Suffolk, you will need to be based in East Anglia and be happy to travel across the region to fulfill your role.

Emma Grace at polkadotfrog is recruiting exclusively for this position and will provide a full job pack and of course will be happy to speak informally as an initial step.

At Polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience, and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.

Burnham and Weston Energy CIC is looking for a programme manager to nurture and grow our energy advice service.

The service is delivered by a small team of trained Home Energy Advisors who visit people in their homes to provide advice on how they can save money on their bills and make their homes warmer and healthier to live in. They also install small energy efficiency measures such as LED lights, draft proofing and radiator reflectors. Households are then referred on to further support to help them access welfare payments and grant funding for home upgrades including insulation, boiler replacement and energy efficient appliances. 

The current team of 2 Home Energy Advisors have capacity to deliver around 700 home visits per year. We receive referrals from a range of local organisations. We employ a Programme Co-ordinator to manage and generate home visit referrals and bookings, provide follow up support, and manage events and communications.

From this foundation, our growth objectives for the Home Energy Savings service are to:

• Continue to raise awareness of the service amongst local organisations and the public, and increase the number of referrals and vulnerable householders who benefit.
• Grow the team of Home Energy Advisors as demand requires, to at least double the team by the end of 2025.
• Secure additional funding to support the service.
• Develop partnerships which broaden and deepen the ways we can help households, including unlocking funding and support for energy efficiency retrofit.

Role responsibilities

• ​Manage, mentor and support our team of Home Energy Advisors and the Programme Co-ordinator, and oversee its growth.

• Responsible for team safeguarding, H&S, mental health, team building, mentoring and training;

• Manage the delivery of our Home Energy Saving Service across North Somerset and the former districts of Sedgemoor and West Somerset and Taunton, seeking opportunities to strengthen and grow the service.
• Manage the delivery of grant funder requirements including ensuring KPIs are met, budgets managed and reports provided.
• Manage the delivery of our referral partnership contract with LEAP AgilityEco including ensuring KPIs and contractual requirement are met and that households referred to LEAP receive the best possible support.
• To secure and manage further funding partnerships (such as Redress or MCS funding),
• Responsible for ensuring company policies relating to the advice programme are kept up to date and consistent with requirements or partners. Responsible for ensuring working practice is in accordance with our policies and that risk assessments and management plans are in place and adhered to.
• Manage relationships with organisations referring households to the energy support programme and receiving onward referrals from us.
• Develop partnerships which broaden and deepen the ways we can help households.
• Develop our CRM and IT systems.
• Represent Burnham & Weston Energy at local events and forums, nurture and grow our networks and relationships with local stakeholders and deliver our comms via the website and social media channels.

Essential requiremnts:

• Experience of leading and managing home visit teams including safeguarding, H&S, mental health, risk assessment and management, team building, mentoring and training. Experience of managing front line service teams is more important to us than energy advice experience. We can organise mentoring support from other community energy enterprises who have developed and scaled up local energy advice services.  
• Experience of overseeing complex case work.
• Experience of grant programme and service contract management including management of budgets, KPI delivery, reporting and meeting funder requirements.
• Experience of securing grant and service contract funding including applications, contract negotiation and ensuring funding requirements are in place.
• Committed to and rooted in the communities we serve: Weston-super-Mare, Burnham-on-Sea, Highbridge, Mark, Winscombe and the surrounding rural areas.
• Understand the local public, community and private sector landscape and be well networked.
• An ability to bring people together, bring out the best in people and make things happen.

Useful requirements:

• Understand the complex world of energy support funding.
• Experience of being a home energy advisor and/or managing home energy advice teams.
• A track record of business development, ideally in a social enterprise, charity or public service context.
• Competent with communications and social media.
• Confident in network and relationship building.

Shop Manager 

Hull, East Yorkshire

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 

The role of Shop Manager involves actively running our new shop in Hull and implementing processes and ways of working.

As our Shop Manager, you will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.  
 

Specifically, you will: 

• Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards. 

• Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays. 

• Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment. 

• Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.

• Be responsible for ensuring the team are working towards achieving all key performance indicators. 

• Ensure accurate accounting and handling of assets (items donated and money received). 

• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures. 

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters. 

 
About You 

To be considered for this role, you will need: 

• To be ideally educated to A Level or equivalent. 

• To have experience of managing people/volunteers including recruitment and development. 

• To have previous retail experience in charity sector or commercial sector is desirable. 

• To have experience of meeting and exceeding targets within a retail environment. 

• To be highly organised with good time management skills. 

• To be able to prioritise workload and meet deadlines. 

• To have excellent communication and interpersonal skills. 

• To be able to motivate self and others. 

• To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable. 

• To have good written and numeric skills are desirable. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 21 May 2024. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

We're looking for an experienced, compassionate and resilient Service Manager to join our Vine Court Road service in Sevenoaks, Kent.

£40,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Service Managers are responsible for the effective management of all contracts within their designated patch, including line managing the relevant front-line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Operations to ensure focused integration of specialisms across the whole organisation. The ideal candidate will have management experience and be based in commuting distance to Sevenoaks, Kent. There is an expectation to be in service for this role.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
This role will also hold an accountability for staff tracker updates/management for the patch and income management for wider contracts. HR investigations for other contracts also form part of the wider role
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)

For a full list of job requirements, please visit Look Ahead's website

About you:
Ability to lead and motivate staff to deliver excellent services
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind
Excellent organisation skills
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Able to work as part of a group or team as well as being self motivated

What you'll bring:
Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Other relevant professional memberships and/or specialist qualifications

About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.