Hr shared services manager jobs in ilford, greater london

Advice Service Delivery Manager

The newly created Advice & Support Team plays a key role in delivering Battersea’s increased strategic focus on early intervention in the pet ownership journey. By offering well-timed expert and empathetic support and advice before owners reach crisis point, the team aims to prevent avoidable animal welfare issues and reduce the number of pets relinquished for preventable reasons.

A key service in this area is the Behaviour Advice Line (BAL), currently delivered by our Animal Behaviour Team. This new role exists to lead the development of a clear, evidence-based service model and plan to transform the line into a cost-effective multi-channel service that delivers measurably improved impact for owners and their pets.

The role is for one year with the outcome to develop a detailed service model and associated change plan and budget, that is evidence based, co-designed and in alignment with the future Advice and Support strategy and Operations structure. Iterative changes should be identified for service improvement within the year and a business case for investment produced by the end of July 2026.

This is a rare opportunity to shape a service that will positively impact the lives of cats, dogs, and their owners for years to come. You’ll bring your service design, strategy, and leadership skills to an environment focused on real social impact – working alongside a team of smart, compassionate, and experienced colleagues.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 15th Augut 2025
Interview date(s): To be confirmed

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Membership Growth Manager

Full Time 35 hours per week | Permanent | Hybrid | Closing date 13th August 2025

Job Reference: MGM02 (Please quote this on any correspondence)

The opportunity

We are seeking a commercially minded, results-driven professional to support the delivery of CILIP’s membership growth strategy. This pivotal role is responsible for generating demand through targeted marketing campaigns and converting interest into membership through business development and relationship management.

Working closely with the Director of Business Development, you will play a key role in achieving CILIP’s strategic goal of increasing both individual and organisational membership, while also maximising member lifetime value. You will take a cross-functional approach to attract new audiences, re-engage lapsed members, and foster long-term loyalty.

About the role

This role supports the delivery of CILIP’s membership growth strategy, focusing on generating demand, converting leads into new members, and enhancing member retention and value. Working closely with the Director of Business Development and cross-functional teams, you’ll take an integrated, insight-led approach to increasing individual and organisational membership, aligned with CILIP’s strategic priorities.

Key areas of delivery:

· Demand generation and lead nurture
Plan and deliver targeted, multi-channel marketing campaigns (digital, social, email) to attract new members. Develop compelling messaging and offers in collaboration with the Marketing and Communications team, and engage key audience segments, including underrepresented groups.

· Lead conversion and business development
Qualify and convert leads through proactive engagement and relationship management. Build a strong membership pipeline, track performance metrics, and optimise the member acquisition journey.

· Retention and member value
Ensure new members are effectively onboarded and connected with relevant services. Use data insights to assist the development of retention strategies, drive engagement, and support the promotion of CILIP’s wider offer, including training, events, and professional registration.

· Data, insight and reporting
Monitor membership performance and campaign outcomes, maintaining accurate records within the CRM. Produce regular reports that will be used to inform decision-making and identify opportunities for growth and improvement.

· Cross-team collaboration
Work collaboratively with internal teams to support aligning messaging and integration of supporter journeys. Represent CILIP externally at events and networking opportunities, and contribute to broader organisational goals, including digital transformation initiatives.

About you

The ideal candidate will have experience delivering digital marketing campaigns that drive lead generation and conversion, ideally within a membership or service-based environment. You’ll be confident using CRM systems to manage pipelines and track performance, and skilled at collaborating across teams to deliver integrated journeys.

· Essential experience: Track record in delivering multi-channel marketing campaigns, converting leads into paying customers or members, and working across teams to meet performance goals using CRM systems and data insights.

· Desirable knowledge: Understanding of the membership lifecycle, experience in a professional body or association context, and an appreciation for balancing commercial objectives with public benefit.

· Skills and attributes: Analytical and highly organised, with excellent communication and interpersonal skills. Motivated by results, committed to inclusive values, and able to work flexibly within a hybrid model.

This role offers an exciting opportunity for a motivated professional who combines data driven insight, hands-on delivery, and strong interpersonal skills. You will share our commitment to equality, diversity and inclusion and be comfortable working flexibly in line with our hybrid working policy.

ABOUT CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.

What we do:

· Continuing Professional Development (CPD): We will deliver high-quality CPD events and training that enable our members to enhance their skills, knowledge, and expertise.

· Membership services: We will provide excellent membership services that support our members and enable them to maximise their membership benefits.

· Professional standards: We will uphold and develop professional standards that promote excellence in libraries, information and knowledge management.

· Content and publishing: We will deliver high-quality books, journals, magazines, and other content that enables our members to improve their skills and develop their expertise.

· Advocacy: We will advocate for the value of our profession and the important role of our members in organisations and society.

· Research and development: We will work in collaboration to deliver R&D programmes which advance our strategic goals.

Structure:

Most staff are based in the London office and work in a hybrid environment. We also have colleagues based in the devolved nations: Scotland, Wales, and Northern Ireland.

CILIP has thousands of members in a wide range of roles and sectors including higher education, public libraries, schools, colleges, health care, national libraries, government, the armed forces, prisons and many more.

Why join CILIP?

· Hybrid working

· 27 days' annual leave plus public holidays (increasing after 3 years’ service)

· Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit

· Access to CILIP’s Employee Assistance Programme through Vivup

· Perkbox employee discounts and wellbeing hub

· Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave

· The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)

· Annual flu vaccination voucher

· Contribution to eye tests and glasses for DSE use

How to apply

To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description to HR Department uk by 11:59pm on 13th August 2025

Interview dates

· First interviews (virtual) will be held on 21-22nd August via Teams

· Second interviews will be held in person on 28th August at Woburn House

CILIP is an equal opportunities employer. We are committed to building a diverse and inclusive workforce where everyone feels valued and supported. We actively encourage applications from people of all backgrounds, identities, and lived experiences.

If you require any adjustments or support at any stage of the application or recruitment process, please contact our HR department, we will be happy to assist you.

For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

Battersea has entered an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals.

Trust fundraising at Battersea has grown significantly over the past few years, from £1m in 2022 to £2.75m in 2025. Working closely with the Trusts Officer and Trusts Lead, you will secure vital funding from Trusts and Foundations to support the welfare of dogs and cats across the UK and internationally.

As the Trusts Manager, you will manage your own portfolio of five-figure Trust donors and take ownership of relationships to secure funding from both existing and new supporters. You will also support the Trusts Officer to deliver bi-annual Small Trusts Mailings and the Trusts Lead to deliver significant partnerships.

You will be proactive and motivated, with a passion for animal welfare and an aptitude for building relationships. You are a strong communicator with excellent writing skills which will enable you - with support from the team - to craft compelling funding proposals that resonate with donors.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 21st August 2025
Interview date(s): First round: w/c 25th August 2025; Second round: w/c 1st September 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Join us as a HR Business Partner and play a pivotal role in driving business success, enhancing the colleague experience, and shaping the future of our organisation through strategic HR leadership.

⌚ Hours: 35 hours, Monday to Friday

�� Contract type: Permanent, Hybrid

�� Salary: £42,213.23 - £51,078.01 (dependant on location and experience)

What is a HR Business Partner?

As a HR Business Partner, you will serve as a partner to the organisation's leadership and provide comprehensive HR support to drive business objectives, enhance our colleague experience and continually evolve our organisational effectiveness. You will collaborate with various stakeholders within your specific locations responsibilities, including our senior leadership, centre management, to develop and implement HR strategies, policies, and programs aligned with the company's goals and values.

A large part of the role will be based around managing employee relations with your key stakeholders. You will be expected to provide a first-class Employee Relations service to line managers and colleagues that embodies our company values and minimises impact to the day to day running of the company whilst being compliant with UK legislation and company policy.

As the HR Business Partner, you will contribute to the effectiveness of HR service delivery and will be an active participant and role model within the HR Team and wider organisation.

The HR function is responsible for ensuring the appropriate, sustainable, organisational structure is in place for MSI Reproductive Choices UK to achieve its mission, goals and objectives. As custodians of the values and culture of the organisation, the HR team are responsible for the employment policies, procedures, practices and systems that govern the full colleague life cycle.

About You

You will be CIPD (ideally level 7 qualified) or have relevant HR experience. Reporting to the UK HR Manager, you will be working within the HR department, working closely with other members of the HR team and Operational teams within the regions.

To excel in this exciting opportunity, you'll need to bring:

✔️ HR Experience & Employment Law: Strong background in HR with knowledge and application of employment law.

✔️ Employee Relations: Experience with managing and ability to demonstrate handling a number of ER matters consecutively including absence management, disciplinary actions, grievances, performance issues, and organisational changes.

✔️ Communication & IT Skills: Excellent written and verbal communication; proficient in IT and HR systems.

✔️ Self-Management & Discretion: Ability to plan, prioritise, make decisions independently, and handle confidential matters with discretion.

If you're ready to showcase your skills in a role where you can truly make an impact, then we invite you to join our team. Apply now and let's shape the future of HR together!

What we can offer you:

• Financial: Competitive salary with opportunities for progression, up to 5% employer pension contribution, expenses are reimbursed quickly, within just 10 days
• Work-Life Balance: Alongside 25 days annual leave, enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and family-friendly policies
• Reward: Long service rewards and perks and discounts on over 4000 retail and hospitality outlets through Blue Light card
• Health and Wellness: Access to Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
• Career Development: Paid training and development, opportunities for accredited apprenticeship programs, and potential for career progression.

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

The Daniel Spargo-Mabbs Foundation is a drug and alcohol education charity that aims to support young people to make safe choices about drugs and alcohol and reduce harm. We do this through increasing understanding of the effects and risks, and helping to develop life skills and resilience. The Foundation was set up in January 2014 by Tim and Fiona Spargo-Mabbs in response to the death of their 16-year-old son Daniel having taken ecstasy

We are recruiting an Operations Coordinator to join our team. This role will work closely with the Director to provide Executive Assistant support; work with the Head of Operations to provide HR and finance administration and coordination; and will provide general administrative support across the staff team. This is a new post to support our ever-growing work, and will be based in our Purley office.

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol
• have experience of providing EA support
• have experience and confidence of using financial data and of coordinating both finance and HR-related processes
• have excellent organisation and multi-tasking skills, with experience of coordinating a range of admin processes
• be a skilled and clear communicator, enjoying working closely with a number of people within the extended team
• enjoy working in a small and busy team

Role type: Contractor
Rate: Day rate to be negotiated within a range in line with NHS Providers associate rates, plus expenses for in person delivery in line with our policy
Location: United Kingdom (Remote and in person delivery)
Closing date: at 12 noon on Wednesday 6 August
Interview dates: Friday 29 August & Monday 1 September, London

Introduction to NHS Providers

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

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As an Associate with NHS Providers, you will be entering into a mutually beneficial partnership with us, gaining understanding of many of our insights and connections with trusts, just as we will benefit from your facilitation and development skills and content expertise.

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Introduction to the Board Development programme

Our Board Development programme supports NHS board members and governance professionals with practical, high-impact training tailored to the unique challenges of the sector. We pride ourselves on excellent feedback, with 98% of past attendees rating our training good or excellent.

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The programme is a paid for offer and provides:

• Bespoke board and senior leadership development programmes.
• Core training modules for individuals.
• Induction programmes for new board members.
• Aspiring directors programme for individuals.
• Bespoke board and committee effectiveness reviews.

What we offer and what we ask of you

As an associate, you will be involved in the delivery of aspects of the Board Development programme including our aspiring directors programme and effective challenge module. You will work with, and collaborate with, a group of talented fellow associates with a varied range of skills and capabilities, as well as board experience, NHS experience, coaching, mentoring and facilitation skills. Your responsibilities will include delivering dynamic training sessions using pre-prepared materials; delivery could be online or face to face. On occasion you will also be required to utilise your skills and experience to support the development and maintenance of new and existing training session materials. This role requires a passionate individual with a strong background in HR and OD and a proven track record of facilitating engaging and impactful training sessions.

We will support you by offering you commissioned pieces of work on a daily rate, either to help scope and deliver bespoke board development work with NHS trusts and other system partners, or to help us deliver our open courses, where we will be proactive in confirming the agenda and briefing you on content. We ask all of our associates to sign an associate contract which means we can approach you with offers of work over the course of the year. We will ensure you have sufficient information about the trusts, and other clients, that you will be working with. When appropriate, we will provide you with training opportunities to support your facilitation of training sessions.

Description of the associate role

We are looking for HR and OD specialists to join our associate pool. We are looking for individuals with a mixture of experience including:

• Significant experience of working at board level.
• Board level HR and organisational development experience.
• Relevant coaching qualification(s).
• Ability to translate theory into practical insights.
• Proactive approach to building and maintaining effective client relationships, including excellent levels of communication.
• Strong organisational skills.
• Adaptability and flexibility in delivery training in various formats.
• Ability to communicate complex concepts to a non-technical audience.

Desirable experience and skills include:

• Current or previous NHS board member.
• Significant facilitation experience, including Insights/MBTI personality profiling.
• Interest in sharing knowledge, training and development.
• Proficiency in using virtual training platforms and tools.
• Ability to use technology adeptly to enhance efficiency and effectiveness in service delivery.
• Ability to travel across the UK for in-person training sessions as required.

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We are driven by our values centred around respect, inclusion, collaboration and being an effective organisation. We are also committed to being an anti-racist organisation. We expect our associates to align with these values whilst representing the organisation.​

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Equality and diversity

We are working hard to ensure that we are diverse and inclusive in all we do. This runs from how we gather, author, and share the thought leadership that the organisation puts out to how we engage with our members and the wider public. It includes how we recruit staff and procure partners and services, through to how we give people opportunities to develop, grow and advance their careers. We are committed to the development of positive policies to promote equal opportunities in employment, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy, and maternity. This commitment will apply to recruitment and selection practices, learning, and development and internal promotions.

This role goes beyond traditional HR, and will help to deliver significant systemic change within ATLEU and, through sharing our learning, for survivors of trafficking across the advice and anti-trafficking workforces. The successful candidate will strengthen ATLEU’s organisational capacity to become a lived experience advice sector employer, integrate exceptional people management and ensure that every employee is equipped to thrive in their role.

In the coming months we will be reviewing our structure to better align it with our purpose and strategy, which will include establishing a new executive and leadership team and this appointment of a People and Inclusion Manager. This is a role for anyone with at least three years of HR experience and a strong interest in taking on a new challenge in an organisation with a commitment to maintaining and strengthening its people and culture and, to build its capacity to provide employment pathways for survivors of trafficking and slavery within the advice sector.

You will work closely under the supervision of the Head of Operations to develop and deliver a People, Culture and Inclusion strategy. You will provide efficient and effective management of Human Resources (HR) services and ensure ATLEU’s values and culture are woven into all areas of our activities. This is a part-time role (up to 21 hours per week), offering opportunities for growth and development.

The People and Inclusion Manager will be responsible for leading on enhancing  a positive, energising work environment at ATLEU, enhancing staff well-being; with a specific focus on

- developing and implementing a people, culture and inclusion strategy

- ensuring that employee wellbeing is at the forefront of this strategy

- supporting the changes and HR developments needed for ATLEU to offer an inclusive and trauma-informed work environment so that we are ready and able to hire and support survivors of human trafficking within our workforce

- learning and development for the wider team and support for line managers to ensure they are equipped to support and manage their teams

We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on the network's website which may help in preparing your job application.

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Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.

Ideal start date: ASAP, as agreed with candidate 
 

Purpose of the Role: As a key leader within our Partnerships and Income Development team, you will be responsible for driving sustainable income growth through high-impact, strategic and philanthropic partnerships with trusts, foundations and corporate partners.  
 

Reporting to the Head of Partnerships and Income Development, you will lead the stewardship and growth of existing strategic partnerships, including managing a select portfolio of funders. You will also take a proactive approach to identifying, cultivating and securing new funding opportunities to align with income targets and the charity’s strategy.  

Working collaboratively with colleagues across the charity, you will craft compelling cases for support – placing young people’s voices and experiences at the heart of every proposal. In addition, you’ll help to build and nurture our supporter community through initiatives such as payroll giving, individual giving and corporate community fundraising.  
 

We’re looking for a dynamic, determined and strategic thinker, who is passionate about building partnerships that make a big difference. You’ll bring energy, creativity, and a big-picture mindset to forge meaningful relationships that create lasting impact.   

Key Responsibility Areas:

• Strategic fundraising leadership
•  Stewardship of strategic partnerships  
• Financial management: planning, tracking and reporting  
• Building our supporter community
• Systems and processes  
• Team development and collaboration  
• Line Management (Matrix structure)  

Please review the attached pdf for the full job description. 

Person Specification (Knowledge, skills and experience required)

Fundraising experience

• Demonstrable experience of working in a fundraising role in a charity or similar non-profit organisation  
• Demonstrable experience of stewarding high value partnerships with trusts and foundations and/or corporates  
• Demonstrable experience of writing funding proposals/bids/grant applications and pitching for funding opportunities  

Fundraising knowledge

• Knowledge of fundraising techniques such as prospecting, cultivating, securing and managing partnerships  
• Understanding of good practice in fundraising, including data protection and donor stewardship  
• Understanding of budget creation and income reporting

IT skills 

• Experience of using Microsoft Office, including Excel functions  
• Experience of using or understanding of using CRM software to effectively support fundraising e.g. Salesforce  

Please review the attached pdf for the full person specification. 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August: 

1. A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills. 
2. A short statement answering the following question: “Tell us about a time you managed a project or developed a product or programme. How did you plan and deliver it, work with others and ensure a positive experience for users or customers? What challenges did you face, and what was the outcome?” (500 words maximum)  

Please note that generic applications and CV’s will not be considered.

The People Department puts our people at the heart of service delivery. Our aim is to recruit, retain and invest in our people to be the best they can be and to support our leaders and managers to deliver outstanding palliative and end of life care services through their people. Our commitment to our staff and volunteers is to value and support them to do their jobs well.

Our organisational values are CORE to everything we do. We value equality, diversity and inclusion and we are working to ensure our leadership and workforce is representative and responsive to the communities we support.

Main duties of the job

Working as part of the Business Partnering team, the People Business Partner will build constructive working relationships with a portfolio of executive directors, senior and middle managers in support of the achievement of shared organisational objectives, partnering leaders and managers to turn their people plans into reality and address issues that may hinder performance and service delivery. Designing, implementing, and evaluating People (staff and volunteer) initiatives that support the Hospice’s strategic aims, and the ambition of the Hospice to move from being a ‘good’ to ‘great’ employer.

Working for your organisation

Every person at North London Hospice plays a role in supporting people to live their lives as well as they can for as long as they can. From our nursing, medical and clinical staff, patient and family support and health and wellbeing teams, cleaners & caterers to communications, finance, HR, retail and fundraising support - we all work to ensure exceptional care.

As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:

• Competitive rates of pay
• Generous annual leave
• Transfer of NHS pension scheme
• Pension - Employer contribution pension scheme
• Access to clinical supervision
• Fully funded Health Cash Plan
• Life Assurance cover
• Flexible/Hybrid Working
• A range of opportunities for professional learning and development
• Access to our 24/7 confidential Employee Assistance Programme (EAP)
• Travel incentives
• Family friendly and special leave
• A supportive and collaborative work environment
• Blue Light Scheme membership and carers’ discounts
• Social events throughout the year and much more…

Please review the attached job description and person specification for more details on the role and type of individual who would suit the post.

North London Hospice is an equal opportunities employer and a proud member of the Disability Confident Employer Scheme. We value diversity, and we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people. North London Hospice job opportunities are open to all, and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

 

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.
 

Ideal start date: ASAP, as agreed with candidate 

Purpose of the Role:

As a key leader within our Partnerships and Income Development team, you will be responsible for creating, developing and delivering the Social Mobility Foundation’s Employer Programme – how we inform, influence and positively impact employer-led social mobility, and a source of income generation.

Reporting to the Head of Partnerships and Income Development, you’ll be the custodian of the Social Mobility Employer Index (SMEI) – our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. You'll have full product ownership, managing the delivery lifecycle from end-to-end: from marketing, to pipeline development and entrant submissions, data analysis, reporting and evaluation, as well as ongoing development and improvement.

In addition, by collaborating with existing partners who offer pro-bono consultancy, you’ll scope, develop and deliver new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace.  
 
We’re looking for someone who is willing and able to move easily between strategic thinking and hands-on delivery, and is excited about taking full ownership over this important work. Combining a passion for delivering our mission with keen commercial acumen, high attention to detail and project management skills, this is a unique chance to make a big impact on social mobility in the UK.    

Key Responsibility Areas    

• Product ownership and project management 
• Product and service development 
• Quality standards
• Customer service and value proposition 
• Stakeholder management
• Systems and processes  
• Team development and collaboration 
• Line Management (Matrix structure)  

Please review the attached pdf for the full job description.

Person Specification (Knowledge, skills and experience required)

Project management and product development

• Demonstrable experience designing, delivering and developing programmes, products and/or services that meet organisational needs 
• Demonstrable experience in project management, shaping long-term strategy while managing day-to-day operations and delivery

Stakeholder engagement 

• Strong interpersonal and communication skills, with experience building and managing relationships 

Policy and data skills 

• Understanding of issues related to social mobility, diversity and inclusion, or workforce development 
• Understanding of and/or experience in benchmarking tools, indices or assessment frameworks 

Commercial and customer service 

• Demonstrable experience in managing pipelines and/or stewarding customers, demonstrating excellent customer service skills and a high attention to detail 
• Confidence in public speaking, presenting or facilitating workshops with professional audiences 

IT skills 

• Experience using Microsoft Office 
• Experience of using or understanding of CRM software to effectively support pipeline and partnership management e.g. Salesforce 
• Experience of or understanding of managing and using digital platforms for programmes, products and/or services 

Please review the attached pdf for the full person specification. 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August: 

1. A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills. 
2. A short statement answering the following question: “Tell us about a time where you played a key role in securing or growing a funding opportunity or partnership. How did you find the opportunity, and what was your approach to writing the proposal and stewarding the relationship? What impact did it have, and what did you learn?” (500 words maximum) 

Please note that generic applications and CV’s will not be considered.

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

At Dementia UK, building talented and passionate teams is crucial to achieving our mission. As Talent Acquisition Manager, you will be responsible for all aspects of recruitment, driving a proactive and inclusive service that supports the charity’s continued growth.

You’ll lead the ongoing development of our talent acquisition function, ensuring a seamless end-to-end recruitment process for candidates and hiring managers, from initial engagement through to onboarding. Your role will be pivotal in curating and communicating our employer brand, developing engaging recruitment materials and working with our advertising agency on innovative approaches to attract talented people to apply to join us.

Working in close collaboration with the wider People Team, you'll develop strategies to promote Dementia UK as an employer of choice and to ensure our recruitment processes evolve with the latest market practices. You will champion inclusive hiring practices and lead initiatives which promote diversity and equity.

The successful candidate will have experience of managing a talent acquisition service, including the optimisation of applicant tracking systems. With strong knowledge of inclusive hiring best practice, and an understanding of UK employment legislation, you will be able to demonstrate an ability to deal with a busy workload and conflicting priorities in a calm and structured way, with excellent planning skills and IT literacy.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

About the team

The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 16 staff. Impetus has an annual income of £10 million, which we are looking to grow to £12–£14 million within the next few years. The team is led by the Director of Philanthropy and Partnerships.

The Philanthropy Team works with major donors, corporates and grant-making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono support for Impetus’s corporate partners.

In addition to our direct grants, we have several themed funds that support specific areas of our work, currently Connect and Engage, with plans to launch Skills and Attainment. An important part of this role is working closely with the Investment team to shape compelling cases for each fund, and with the Philanthropy team to connect them with the most suitable donors.

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team, we also seek to influence decision makers to design and implement evidence-led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.

About this role

This is an exciting opportunity to join our dynamic Philanthropy Team as an interim Events Officer. The successful candidate will be a highly organised individual who has a positive, can-do attitude, who enjoys working independently and as part of a team. ​

Impetus has a successful annual programme of fundraising and cultivation events including the Transforming Lives Dinner, the Impetus Triathlon and Impetus Future Party. We are looking for an Events Officer to support our programme of events, while also working creatively to innovate and improve our practices.​

Reporting to the Head of Events, the Events Officer is an integral part of the Impetus team, supporting our calendar of fundraising and engagement events.​

The Events Officer will be involved in all aspects of events management such liaising with venues and suppliers (catering, production, design), working with sponsors, event marketing, guest management and finance tracking. This is a role that will allow the postholder to take a high level of ownership for the sections assigned to them.​

You will join a small, passionate and hardworking Philanthropy team.

As part of the role, you will be required to attend in person meetings and our key fundraising events. Currently scheduled are:

- Impetus Triathlon, 13th September (if in post)

- Transforming Lives Dinner, 19th November

- Impetus Futures Summer Party, TBC June 2026

Key responsibilities

Event Delivery

• Work with the Head of Events and Events Manager on all Impetus’s major fundraising events, including the Transforming Lives Dinner, the Impetus Triathlon and the Impetus Futures Summer Party.
• Support our calendar of cultivation events such as the Pro Bono Breakfast and Philanthropy Breakfasts.
• Support research and planning of the annual events programme in line with the wider organisational strategy and objectives.
• Assist the Head of Events with on-site event management for all Impetus events.
• Source auction and raffle prizes, management of auction software and fulfilment of prizes.

Event Administration

• Manage the administration of all events, including invitation lists, invoices and general enquiries, working with the Head of Events to improve processes
• Responsible for managing all guest RSVPs across events, keeping guestlists up to date and accurately tracking responses on our CRM system
• Organise all administration resources for events, including name badges, delegate lists and signage
• Support the creation of post event reports, analysing data from each event and trends across previous years for the Philanthropy Team and wider organisation
• Supporting with invoicing, accounting, expenditures and financial reconciliation and assist with monthly reporting on income to Finance
• Proactively use our CRM system to manage event data
• Support on supplier and sponsor relationships

Team Support

• Manage all incoming enquiries for the Events Team via a shared inbox
• Fully comply with all of the organisation’s employment and other policies and procedures
• Provide general support to the Philanthropy Team where required, and work collaboratively with colleagues across the organisation
• Assist with project management, design, and production of all event communications, social media posts and collateral alongside the Communications Team
• Work closely with the Communications Team to manage events pages on the Impetus website

Person specification

Essential:

• Experience of working in a similar events role.
• Excellent project management experience.
• Exceptional organisational skills with the ability to prioritise busy workload.
• Ability to work independently or as part of a team.
• Practical approach to problem solving.
• Ability to be creative and use initiative.
• Meticulous attention to detail.
• Excellent written and verbal communication skills.
• Experience managing volunteers at events.
• Negotiation skills and experience working with suppliers.
• Experience using a variety of communications tools including e-newsletters and social media.
• Excellent IT skills including PowerPoint, Word and Excel.
• Understanding of databases, to include data entry and reporting (knowledge of Salesforce desirable).
• A commitment to Impetus’ mission and to equality, diversity and inclusion.

Desirable

• Experience of working for a charity on challenge and/or fundraising events
• Knowledge of the youth sector
• Knowledge of corporate fundraising 

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Monday 11th August 2025.

Interviews

Interviews will take place: Monday 18th August 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

We're looking for a kind, compassionate and resilient Service Manager to join our Nimrod House service in Newham.

£42,000.00 per annum, working 40 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

You will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Operations. You will lead and manage the teams ensuring that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff to effectively support customers with high needs.

Leadership Accountabilities:

- Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
- Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
- Responsible for managing and allocating customers to support staff (casework management)
- Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
- Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
-

Operational Accountabilities:

- Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, developing turn around action plans as necessary
- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life
- Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
- Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
- Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
- Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date
- Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
- Responsible for managing petty cash for the service in accordance with Look Ahead procedures
- Deliver an out of hours on-call service for region
- Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers
- Ensure that all other Look Ahead policies and procedures are adhered to

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Please see our website for the full job description.

About the role:

Are you passionate about making a meaningful difference in people’s lives while working in a way that fits around yours? Whether you're seeking flexible hours during the day, evening, night or weekends - or are interested in short-term placements as they arise - SHP offers a dynamic opportunity to join our Locum Bank team and support our vital services across London.

As a Locum Bank Worker, you’ll step into roles that directly impact individuals facing complex challenges, including those in supported accommodation, floating support, refugee resettlement, mental health services, women’s specialist provision and pathways for people with experience of the criminal justice system. Your work will be hands-on and people-focused, helping clients move towards greater independence, stability and opportunity. From supporting someone in a refuge or resettlement service to working one to one in the community, no two days will be the same - and every shift will offer the chance to contribute to life-changing outcomes.

Joining SHP in this capacity means more than just flexible work, it’s a gateway to a career full of potential. You’ll receive essential induction and core training, and you’ll work alongside experienced colleagues who are passionate about what they do. With services located across a wide range of London boroughs, you’ll have the freedom to choose where and when you work, while developing experience across diverse client groups. This role is an opportunity to grow professionally, build skills in a range of specialisms, and be part of a forward-thinking organisation that values your contribution and supports your journey every step of the way.

Early shifts: 8am - 3:30pm/4pm and /or Late shifts: 3:30pm - 10:30pm and /or Night shifts 9.30pm/10:00pm- 7.30/8am- available.

Pay range: £13.85 - £14.85 per hour for frontline roles, £15.95 per hour for senior roles and up to £20.15 for management roles. All Locum shifts are paid at base £13.85 per hour rate unless a higher rate with additional case working responsibilities is agreed with project manager.

About you:

• An understanding of working with vulnerable people and the ability to assist them with a range of practical and social tasks.
• Ability to deliver a quality customer focused service and adapt your approach to the needs of clients and the service.
• Sound I.T and numerical skills 
• A flexible, resilient and thoughtful approach to your work - being able to respond positively to challenges, be reflective, self-motivating and creative.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

This is an opportunity that you can develop in a way that fits for you: either use your skills to work flexible additional hours outside of other personal or work commitments, find a suitable short term placement or work more regular hours as a way into a permanent role. Either way, the minimum we expect is reliability in working when you agree to and to work in line with our values and strengths and recovery framework.

Join us in creating a brighter, more hopeful future for individuals in need. 

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

Important info:

Closing date: Sunday 10th August at Midnight

Interview date: Week commencing 25th August via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.