Hub Volunteer Manager Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
OxTrail, where a herd of life-sized and mini oxen will be grazing across the county waiting for visitors. Each ox sculpture will be individually designed by artists and local schools, making the herd truly unique.
Are you ready to join the Moo-Crew?
The main purpose of the OxTrail Hub Volunteer is to support the team to sell OxTrail merchandise in the OxTrail Westgate hub store, promote OxTrail and the charity and enhance the fundraising income.
How can you help?
- Commit for minimum of 4 hours per week during OxTrail
- Engage with trail goers and act as trail ambassadors
- Answer questions and generally promote the trail, the charity and the city
- Circulate trail maps and fundraising information
- Facilitate fundraising activity and collections at certain sculptures on the trail at key times
- Support the pop-up shop selling trail merchandise including visual merchandising, till support, stock preparation and counting
- Supporting the team with administration and maintaining good housekeeping standards
- Carry out any other duties deemed appropriate by the Manager
- Opportunity to support farewell and auction events, or help with the OxTrail survey
What’s in it for you?
- Making a difference to others lives
- Learning new skills or updating your current ones
- Giving something back to your local community
- Being part of a friendly team and a caring organisation
- Gaining confidence
- Enhancing your CV
- Experience working in a high profile retail location
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are seeking a dedicated and passionate individual to join our team as a Volunteer for Community Events. In this role, you will have the opportunity to make a positive impact by attending and facilitating community events for LGBTQIA+ Muslim groups in Manchester. Some of the responsibilities include, but aren't limited to:
● Assist the Community Trustee in researching and planning events for the hub in Manchester, London and Scotland
● Communicate with members on our Discord channel to coordinate attendance and activities
● Liaise with speakers, performers, and workshop facilitators to ensure their needs are met and their contributions align with the goals and values of the community.
● Set up and take down meeting rooms including workshop materials, refreshments and other ops as required
● Engage with attendees, volunteers, and stakeholders during events to ensure a welcoming and inclusive atmosphere.
● Record attendance collect feedback and evaluate the success of each event, making recommendations for improvement.
● Assist workshop leaders and Trustees in delivering activities
● Assist with special projects and initiatives as directed by the Trustees
How much commitment is required?
We are flexible around your schedule. However, the following commitments are in place for volunteers.
● Attend monthly meetings to update on tasks, progress etc.
● Aim to attend all other planning meetings as necessary
● Attend all Hidayah Hub events
● Attend other Hidayah events where geographically possible
● Add to and maintain the administration of our file-sharing system ‘Google Drive’ to ensure it’s up to date with clear records, templates and forms
● Check and respond to emails in a timely manner
● Contribute to the communications group (via Discord) and stay up to date with Hidayah developments
● Keep up to date with Hidayah communication and organisational developments
What do we expect from a volunteer?
Qualities:
● Strong commitment to advocating for the rights and well-being of LGBTQIA+ Muslim individuals.
● Knowledge or understanding of the specific challenges faced by LGBTQIA+ Muslims in Manchester.
● Excellent organizational and time management skills.
● Effective communication and interpersonal skills.
● Ability to work independently as well as part of a team.
● Flexibility and adaptability to meet the evolving needs of the community.
● Previous experience in events or coordination is preferable but not mandatory.
● Join Hidayah Membership and Hidayah Discord server
● Participating and contributing to discussions on the Hidayah Discord server
● Read all Hidayah policies, keeping up to date with any changes
● Read, understand and agree with the constitution of Hidayah (available on our website)
● Working knowledge of Google Suite, Microsoft, as well as project management, web and comms tools
Personality:
● A self-starter who can volunteer with minimal supervision
● Friendliness, enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah
Personal Skills:
● Confidence taking the lead with plans and ideas at Trustee meetings
● Ability to resolving conflict situations if needed
● Professionalism in all situations
Please ensure you do not have a conflict of interest with your current role and check this prior to applying for this role.
Benefits to volunteering with Hidayah
Volunteering with Hidayah brings a range of a benefits such as:
● Contributing to Hidayah’s cause
● Supporting vulnerable communities
● Connecting with like-minded, passionate people
● Experience working in community events
● Development of professional networking skills
● Travel expenses reimbursed (capped at £20)
Our mission is to provide support and welfare for LGBTQI+ Muslims
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have experience of using assistive and accessible technology? We'd love you to volunteer monthly at Cleethorpes library, to help local people with sight loss become independent technology users and enjoy the benefits of being online. You'll work closely with individuals, supporting them to develop the knowledge, skills and confidence to get the most out of technology.
Sport and Advice Hub Volunteer
Young Roots aims to improve the wellbeing and life chances of young refugees and asylum seekers. We work directly with young refugees and asylum seekers in the UK and operate through trusted community-based partners in Lebanon.
ROLE DESCRIPTION
We are looking for volunteers to join our weekly Sport and Advice Hub in Brent. The Sport and Advice Hub is a space where 11-25 year old refugees and asylum seekers come to play football, cricket and other sports and also seek support with issues in their lives. It runs in Willesden every Wednesday from 4.45pm to 8pm.
The role would be a floating role between sports, board games and English class or on reception. So it is a chance to get involved in different activities!
You will be available to start w/c 20th May 2024.
In this role you will:
1. Provide a safe and welcoming environment for young asylum seekers and refugees
2. Help at the reception table with registration and finding out what kind of support the young people need (casework, mental health, immigration, social activities).
3. Help the Youth Development Worker and Coordinator to set up and run games and other activities at the youth club such as table tennis, cooking, board games, group discussions, feedback sessions.
4. Run a table where young people can practice English informally, contribute to sports activity, or support young people applying for jobs/volunteering
5. Assist the project staff to effectively deliver, monitor and evaluate the project.
6. Respect confidentiality and contribute to debriefs after the session.
7. If interested, to help on occasional trips locally and in central London (weekdays and/ or Saturdays).
PERSON SPECIFICATION
You will need to be able to demonstrate the following:
Essential • Enthusiasm and commitment to supporting young refugees and asylum seekers and to take part in activities
• Willingness to take part in safeguarding training (online)
• Experience of working or volunteering with young people
• Understanding and commitment to youth participation principles, as outlined in the attached document • Good communication skills
• Good team working and interpersonal skills
• A flexible approach
• Some understanding of the challenges faced by refugees, asylum seekers and migrants in the UK
• Be able to commit for at least 8 weeks.
• Be interested in youthwork and young people’s participation in decision making.
• Be interested in either doing sports, English or job applications with young people Desirable
• Ability to speak the following language(s): Pashto, Dari, Arabic, Tigrinya, Amharic, Vietnamese
• Experience of working or volunteering with refugees and asylum seekers or direct experience of the asylum system in the UK.
TO APPLY If you would like to apply for this position, please email your CV and a cover letter to us.
Interviews will take place online. Young Roots is committed to safeguarding and promoting the welfare of children and vulnerable adults. Successful applicants will be required to undertake a criminal record check via the Disclosure and Barring Service. A criminal record will not automatically prevent you from being considered for this role. Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination.
We welcome and encourage applications from people of all backgrounds. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from those within these communities
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Advice on how to contact can be found on our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Description:
This role sits within our new mental health Prevention Hub - which is a drop-in service providing a safe and welcoming space for people who are feeling distressed, seeking support and advice for their mental health, there and then. This service is a 9 month pilot project and will initially operate 11am-7pm Monday-Friday, however there may be a need to cover weekends/late nights, depending on the need of our clients.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health distress. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate, and provide holistic wellbeing plans.
We are looking for someone who
- Has lived experience of mental health challenges
- Are a non-judgemental and friendly individual
- To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity
- To feel comfortable engaging with people with mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk
- Are empathic and understands the stigma / social bias's surrounding mental health
- Are willing to tap into their lived experiences and use their stories to inspire hope in others when appropriate
- Are comfortable with co-producing and co-facilitating peer led workshops
- To assist the Prevention Hub Coordinator with admin and planning
- Are able to take on any ad hoc admin/support responsibilities
Time commitment and expenses:
- Flexible hours between 11am-7pm Monday-Friday. We are looking for someone to commit to a minimum of at least 1 /2 days a week.
- We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role
- Reasonable travel expenses will be reimbursed.
What's in it for the volunteer?
Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support our exciting new Legal Hub Project? The Hub will be a central resource for Hestia colleagues who support people affected by domestic abuse and modern slavery, by connecting them up with lawyers who are offering support on a pro bono basis.
What you will be doing
Engage with the lawyers on the directory, keeping them up to date on any updates within the project
Support the team with maintaining and updating the information on the volunteer and pro bono lawyers
General admin tasks to support the hub
The skills you need
Good communication skills
Good organisational skills
Reasonable digital skills – use of Word, Excel and Emails Confidence talking and engaging with new people
What's in it for you
Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your
volunteering; We hold social events and outings for our volunteers to get together and have some fun.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Marie Curie Community Hub is a new and exciting hub located right in the centre of the bustling Gloucester Road in Bristol. We are looking for volunteers to support running and developing a calendar of activities and events run from the hub, if you love talking to new people then this may be the right volunteering role for you.
The Community Hub provides a unique environment for anyone affected by terminal illness to access Marie Curie’s expert Information and to learn about the support the charity provides, we are looking for volunteers who will be able to signpost people towards these Marie Curie services.
It is also a space for small fairs and stall events to support local businesses in the community, as well as hosting events such as drop in carers cafes which provides the opportunity for carers to meet in a friendly setting and chat over a cuppa.
We are looking for volunteers to help with supporting the organisation and delivery of activities in the Community Hub and assisting members of the public in finding the support and information they need via our in-house Support Line space.
Your role will include some of, but is not restricted to, the following tasks:
Welcome and chat to customers; offering a listening ear to those looking for support and or information
Signposting individuals to Information and Support services as appropriate
Support the organisation and delivery of community activities in the hub’s community space
Raising awareness and promoting hub activities outside of the hub environment
Support with scheduling the different events hosted in the hub
Support with the marketing of the hub and its calendar of events
Community engagement and building relationships locally
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently seeking a volunteer Operations manager with past experience in running the operations of a company in the charity sector or beyond.
- The responsibilities of the operations manage include:
- Provide effective and professional communication with all stakeholders.
- Contribute to the development of the organisation’s strategy and business plan. All strategies must be linked to core values and vision to identify.
- Develop relationships alongside the Fundraising Team.
- Responsible for the implementation of new contracts.
- Handle other duties related to the role.
- Contributing to the organisation's strategic development.
- Helps integrate the vision of the organisation.
- Help to effectively manage organisation's activities.
- Will ensure that the organisation runs smoothly, ensuring efficient practices in accordance with policies at an operational level.
- Will provide departments with direct support and guidance in all areas of responsibility.
- Oversee the community food hub manager, social media team, young ambassadors, jumping beans team and their operations
- Contribute to the charity’s strategic plans with the leadership team
- Lead presentations that highlight the charity’s impact in the community
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Listening volunteers are there for anyone who needs support. By giving a few hours a week to speak to someone in distress, you can change the course of someone's life. In total Samaritan volunteers give over 1 million hours per year, join the Bradford Samaritans Hub and be part of our mission to provide support, hope, and encouragement to those who need it most
About Us
At Bradford Samaritans Hub, we provide vital emotional support to those going through difficult times. Our non-judgmental and confidential service is available 24/7, allowing individuals to talk openly about their feelings, thoughts, and concerns. We believe that everyone deserves to be heard, understood, and supported, regardless of their background.
We launched in summer 2022 and currently have around 30 volunteers who help deliver our service:
-
Our listening volunteers are available day and night to respond to our callers
-
Our support volunteers help with all aspects of running the hub
Why Volunteer with Us?
-
Make a Difference: As a listening volunteer, you have the power to positively impact someone's life. Your compassionate ear and understanding can provide solace and hope to those who need it most.
-
Embrace Diversity: Bradford is a vibrant and diverse community, and we strive to reflect this diversity in our team. We welcome volunteers from all cultural backgrounds and walks of life. By joining us, you'll be part of a team that celebrates and respects the unique experiences and perspectives of our community.
-
Training and Support: We provide comprehensive training to equip you with the necessary skills to support individuals in crisis. Our experienced volunteers and staff will guide you through every step of your journey, ensuring you feel confident and capable in your role.
-
Volunteering that fits with your schedule: We understand that your time is valuable, so we offer a range of shifts that can fit in with your schedule. Your contribution will make a significant impact.
-
Personal Growth: Volunteering with Samaritans is a transformative experience. As you support others, you'll develop invaluable listening and communication skills, enhance your empathy and emotional intelligence, and grow as an individual.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity to volunteer flexibly from home for Shout - a 24/7 text messaging support service for anyone in the UK who is struggling to cope. We are looking for empathetic volunteers to join our amazing online community.
You’ll benefit from:
∙ Vocational development: develop digital mental health skills and experience recognised by universities and colleges and relevant to many professions
∙ Personal development: learn communication, active listening, problem solving skills and crisis management skills
∙ Supporting people who are struggling to cope: help those who have no-one
else to talk to and who really need ‘in the moment’ support
∙ Being part of a pioneering global community: connect with both UK and New Zealand volunteers via a digital hub
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
People with a learning disability or additional needs are often isolated and excluded from mainstream leisure and social activities. We believe that EVERYONE has the right to have fun and feel safe.
Our organised activity groups give people with additional needs the chance to make friends, enjoy social time together and try out a variety of activities. These fun and friendly groups also help to improve physical health and mental wellbeing.
We are looking for enthusiastic volunteers for our amazing music, drama and dance groups in Weoley Castle. You will be encouraging our citizens to take part and ensure everyone has a great time.
What would I be doing?
Helping people to take part in various activities, including singing, dancing, creative music sessions and drama.
Encouraging people to feel part of the group and take part in the activities.
Helping to set up equipment and tidy away at the end of the session.
Helping to maintain a safe and welcoming environment.
What do I need?
· An interest in helping people, being approachable and friendly
· Any performance skills or interests would be amazing, but not essential.
· Good communication skills
· Accepting of others who might be different to you
· The ability to work as part of a diverse team
· A willingness to learn and work within guidelines set out by Midland Mencap
· Honesty, integrity and trustworthy
· Good time management skills, reliability
· An enhanced DBS check will be required by all successful applicants.
Where and when do you need me?
· We produce a weekly timetable with activities each day
· Weoley Castle Community Hub, Bottetourt Rd, Birmingham B29 5TE
What’s in it for me?
As one of our valued volunteers, Midland Mencap will offer you:
· The opportunity to make a difference to the lives of people with learning disabilities and their family carers
· Improved health and wellbeing from doing positive activities
· A volunteering preparation session
· An induction and settling in period and any training and development that is needed
· The chance to develop your skills and gain experience
· The opportunity to meet new people and be part of a diverse team
· Any out-of-pocket travel expenses
· Lots of appreciation for your amazing contribution
To campaign for and deliver accessible and inclusive community health and wellbeing support services for individuals, families, and carers.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Client Support volunteer - Blackburn
Role summary
You will be an invaluable part of the team supporting the Shelter Lancashire hub to deliver frontline services at the Shelter Lancashire Hub in Blackburn Central Library and in local community settings. This volunteer role is about developing your knowledge and skills to support local people with a range of benefit, debt and housing issues, providing practical support for clients and helping people to help themselves. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
Suggested Involvement: minimum of 4 hours per week (can be more & can be flexible around your commitments).
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm
Location: Shelter Lancashire Hub based at Blackburn Central Library. Volunteering activity could be in the Hub or in our community settings.
Supervised by: Volunteer Support Officer
Why get involved with Shelter?
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services; and we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
As a client support volunteer your activity could involve phone, online, email and face to face contact (as appropriate) to clients needing help and guidance around a range of housing, benefit and debt issues. This role supports our specialist advice and community work and enables us to offer and deliver a broader range of help to the local community. There is also the opportunity to support involvement with people with lived experience and engage in our local and national campaigning activities.
Range of activities
- Meeting and greeting clients contacting the service;
- Assisting clients with form filling, paperwork and applications around housing, benefit and debt processes;
- Showing clients how to log in and navigate online forms
- Digital skills, supporting people with language barriers to access information.
- Helping people become confident in navigating online systems so people can find help;
- Giving out information and leaflets and supporting clients to use our website;
- ‘Signposting’ people to other services and making referrals to other agencies we work with;
- Contacting clients for appointments, feedback on their case, opinions on the services accessed;
- Updating and maintaining our agencies database;
- Shadowing Advice/Case Workers in the hub and in community settings and providing support where needed;
Skills and experiences required
- Effective communication skills and the willingness to understand the needs of our customers.
- Interest in social welfare law e.g. housing; welfare benefits; debt; community care
- Ability or a willingness to work towards organising and managing your own activity.
- Ability to use computers and programs such as Word and Excel and experience of accessing the Internet
- Willingness to follow Shelter’s policies, including volunteering, health & safety, GDPR, equality & diversity & confidentiality.
Induction, Learning & Development
To enable you take part in this opportunity Shelter will
- Provide a volunteer pack including a Handbook and all Policies and Procedures;
- Provide personalised volunteering plan, covering support, learning and development;
- Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management Systems, Safeguarding, Environmental Awareness;
- Provide relevant training, coaching and shadowing to enable you to fulfil your role;
- Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy;
Benefits of Volunteering with Shelter
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience and enhance your CV
- Be part of a great team
- Build your confidence and develop transferable skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.
Do you have a keen eye for hidden gem? Our Online Research Volunteers (Retail Store based) find those items that will be more suitable for online sale. You will need to fully research the items including ensuring that the items have sold previously and/or are likely to sell, then prepare the items for safe transport to our online sales department.
It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.
Volunteer role
Online Research Volunteer (Retail Store Based)
Volunteer manager
Store Manager
Where you will be based
Shop
Location:
Unit 6, Riverside Retail Park, Warrington, Cheshire, WA1 2GZ, United Kingdom
Minimum age: 14
Why we want you
Stores are now finding more items that are suitable for selling online. However, pulling together the research can take time. Our online research volunteer will be able to dedicate their time each week to this task, by bringing knowledge and know how to research potential items that would be more suitable to be sold online. You will need to fully research the items including ensuring that the items have sold previously and/or are likely to sell, then prepare the items for safe transport to our online sales department.
What you will be doing
- Researching and collating evidence to be sent with items
- Preparing and packing boxes for items to be sent safely to the Barnardo’s on-line hub
- Preparing and taking photos of items that might need to be sold as a 'pick up from store'
- Ensuring the store and back-area remains clean and tidy
- Ensure all health and safety policies and procedures are adhered to
- Ensure all security procedures are adhered to
The skills you need
- Good IT skills
- Good research skills
- An eye for a hidden gem
- Knowledge of (or willing to learn about) items that will sell well online
- Friendly and helpful
- Happy to be part of an amazing team of staff and volunteers
- Enthusiastic about the work of Barnardo’s
- Ability to work independently, as part of a team and use your initiative
What's in it for you
- Volunteer in a fast paced and diverse environment
- Have fun and meet new people
- Develop skills for your CV including confidence, teamwork and problem solving
- Make a difference to the lives of children, young people and their families
- Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
- Full online induction training and experience of working in retail as a volunteer
Disclaimer
We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team via our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.
Do you have a keen eye for hidden gem? Our Online Research Volunteers (Retail Store based) find those items that will be more suitable for online sale. You will need to fully research the items including ensuring that the items have sold previously and/or are likely to sell, then prepare the items for safe transport to our online sales department.
It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.
Volunteer role
Online Research Volunteer (Retail Store Based)
Volunteer manager
Store Manager
Where you will be based
Shop
Location:
Unit 12, Dragonville Retail Park, Durham, Durham, DH1 2WP, United Kingdom
Minimum age: 14
Why we want you
Stores are now finding more items that are suitable for selling online. However, pulling together the research can take time. Our online research volunteer will be able to dedicate their time each week to this task, by bringing knowledge and know how to research potential items that would be more suitable to be sold online. You will need to fully research the items including ensuring that the items have sold previously and/or are likely to sell, then prepare the items for safe transport to our online sales department.
What you will be doing
- Researching and collating evidence to be sent with items
- Preparing and packing boxes for items to be sent safely to the Barnardo’s on-line hub
- Preparing and taking photos of items that might need to be sold as a 'pick up from store'
- Ensuring the store and back-area remains clean and tidy
- Ensure all health and safety policies and procedures are adhered to
- Ensure all security procedures are adhered to
The skills you need
- Good IT skills
- Good research skills
- An eye for a hidden gem
- Knowledge of (or willing to learn about) items that will sell well online
- Friendly and helpful
- Happy to be part of an amazing team of staff and volunteers
- Enthusiastic about the work of Barnardo’s
- Ability to work independently, as part of a team and use your initiative
What's in it for you
- Volunteer in a fast paced and diverse environment
- Have fun and meet new people
- Develop skills for your CV including confidence, teamwork and problem solving
- Make a difference to the lives of children, young people and their families
- Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
- Full online induction training and experience of working in retail as a volunteer
Disclaimer
We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team via our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Client Support volunteer - Blackpool
Role summary
You will be an invaluable part of the team supporting the Shelter Lancashire hub to deliver frontline services in local community settings in Blackpool. This volunteer role is about developing your knowledge and skills to support local people with a range of benefit, debt and housing issues, providing practical support for clients and helping people to help themselves. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
Suggested Involvement: minimum of 4 hours per week (can be more & can be flexible around your commitments).
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm
Location: Volunteering activity is in Blackpool & Poulton-le-Fylde, Thornton-Cleveleys & Lytham St Annes, Kirkham & Wesham.
Supervised by: Volunteer Support Officer
Why get involved with Shelter?
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services; and we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
As a client support volunteer your activity could involve phone, online, email and face to face contact (as appropriate) to clients needing help and guidance around a range of housing, benefit and debt issues. This role supports our specialist advice and community work and enables us to offer and deliver a broader range of help to the local community. There is also the opportunity to support involvement with people with lived experience and engage in our local and national campaigning activities.
Range of activities
- Meeting and greeting clients contacting the service.
- Assisting clients with form filling, paperwork and applications around housing, benefit and debt processes.
- Showing clients how to log in and navigate online forms.
- Digital skills, supporting people with language barriers to access information.
- Helping people become confident in navigating online systems so people can find help.
- Giving out information and leaflets and supporting clients to use our website.
- ‘Signposting’ people to other services and making referrals to other agencies we work with.
- Contacting clients for appointments, feedback on their case, opinions on the services accessed.
- Updating and maintaining our agencies database.
- Shadowing Advice/Case Workers in the hub and in community settings and providing support where needed.
Skills and experiences required
- Effective communication skills and the willingness to understand the needs of our customers.
- Interest in social welfare law e.g. housing; welfare benefits; debt; community care
- Ability or a willingness to work towards organising and managing your own activity.
- Ability to use computers and programs such as Word and Excel and experience of accessing the Internet
- Willingness to follow Shelter’s policies, including volunteering, health & safety, GDPR, equality & diversity & confidentiality.
Induction, Learning & Development
To enable you take part in this opportunity Shelter will
- Provide a volunteer pack including a Handbook and all Policies and Procedures;
- Provide personalised volunteering plan, covering support, learning and development;
- Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management Systems, Safeguarding, Environmental Awareness;
- Provide relevant training, coaching and shadowing to enable you to fulfil your role;
- Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy;
Benefits of Volunteering with Shelter
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience and enhance your CV
- Be part of a great team
- Build your confidence and develop transferable skills
Next steps
Please complete an online application for this role. After you have applied, we will hold an informal recruitment conversation to discuss the role further.
Please note, you will be asked to declare any unspent convictions and complete a Basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.
This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.
The client requests no contact from agencies or media sales.