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JOB TITLE: Outreach Coordinator (Families and Patients, all ages 0-25)
HOURS OF WORK: 24 or 32 hours per week £27,500 FTE – Actual Salary = 24h £16,500 PA / 32h £22,000
PLACE OF WORK: ECHO charity Office, 1 Royal Street, London SE1 7LL, Office & hospital-based Evelina London Children’s Hospital, with some community
Days of Work: Mandatory Monday team day & Thursday will be an 8 pm finish. Actual days/hours to be agreed.
RESPONSIBLE TO: People and Impact Lead
TYPE OF CONTRACT: 2 years
BENEFITS INCLUDE 25 days annual leave (pro rata) increasing to 28 in service, winter shopping day off, workplace pension & flexible working
ECHO’s Outreach Coordinator will provide support to families of children and young people aged 0-25 affected by CHD (Congenital Heart Disease) and patients.
This role will have around 20% of time to focus on finding out the needs of 18-25 patients, parents, and siblings, and developing support and information for them.
We are an independent charity who support families treated by the Evelina, London & Royal Brompton, and Harefield hospital networks, and the CHD network of 47 local hospitals, and are based close to the Evelina London Children’s Hosptial.
Can you… work in a hospital environment, on the phone, and online; plan visits or events such as a zoo trip or a party; support children, young people, and families through diagnosis, treatment, care, and, at times, the loss of a child; and provide needs-led emotional, social, and practical support to children with heart conditions, their siblings, parents, and carers?
Can you also research the needs of 18–25-year-olds, develop peer support and programmes for them, and deliver this on a small budget with patient and carer input throughout?
This role provides high-quality emotional, social, and practical support to children with heart conditions, their siblings, parents, and carers, from birth to 25 years. You will deliver 1-to-1 outreach in the hospital and the community, lead play and wellbeing activities, and maintain a visiting programme across children’s departments, including PICU, Cardiac, and NICU. 20% of your focus is supporting young people aged 18–25, identifying their needs, assessing numbers, and developing peer support programmes. The role also involves creating resources and accurate information for families, offering guidance for those facing bereavement or loss, promoting wellbeing across hospitals and networks, planning events, contributing to closed social media groups, maintaining records, and capturing impact through case studies and testimonials.
You will embrace our database, AI, and tools that can support families and our small charity to make a bigger impact.
You will have experience of working in emotionally demanding situations, be dedicated to supporting people, and be able to guide families through the impact of medical diagnosis, treatment, and bereavement with compassion and understanding.
Support
- Provide a safe space for families, in person, online, and on the phone
- Provide support to children, young people, and parents/carers affected by CHD from diagnosis to adult
- Research the support needs of younger adults, from 18 – 25 years across the CHD community, including patients, siblings/young carers, and parents/carers.
- Ensure EDI is a primary focus for ECHO – help us ensure everyone can access our services
- Be there from diagnosis throughout childhood – work with our Youth Worker & Families and Volunteer Coordinator to ensure our families are supported
- Create ways to utilise the ECHO database to understand our own membershipsProvide information and support to families of children with heart conditions and those with additional needs
- Review and upgrade information for families, build strong relationships with referrers by attending meetings, providing talks and outreach across the network hospitals, delivering paediatric Cardiology services via Evelina London and the Royal Brompton
- Seek to offer support services to families treated locally in network hospitals – Annual mail out & visit
- Represent families throughout the community and consider the varied needs of ECHO members and how they might be included in our service offering
- Research what do young parents under 25 need, what about the needs of patients who are 18-25
- Provide fun sessions to children, young people and families
- Bringing like-minded people together, our events are a vital part of your work- some will be out of hours
Please use the link above to send us your CV and a Cover letter that demonstrates you meet the above criteria.
Closing date: 3rd June midnight
The first interview will be held online the week beginning: 8th June
With an in-person interview for shortlisted candidates at the ECHO office on 15th June.
This role will need DBS, two references, and an honorary contract with the NHS
ECHO is an equal opportunities employer and welcomes applications from everyone
The client requests no contact from agencies or media sales.
Thank you!
About us
The International Committee of the Red Cross (ICRC) is a neutral, independent organisation ensuring humanitarian protection and assistance for people affected by armed conflict and other violence. The Regional Delegation for the UK and Ireland engages with the British and Irish Governments on matters of humanitarian concern, builds support for the ICRC’s global operations and furthers understanding of international humanitarian law (IHL). The Delegation also maintains a close relationship with the British and Irish Red Cross Societies.
Our Diversity Commitment
ICRC celebrates diversity and we strive to make inclusion part of what we do every day. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination and we are committed to creating a diverse, multicultural environment.
Applicants with protected characteristics are strongly encouraged to apply.
About the role
The Head of Policy and Humanitarian Affairs manages a small dynamic team based in London, who take the lead, as requested, on the delivery of relevant strategies in the UK and Ireland, the main objectives of which are twofold: (i) to contribute towards enabling ICRC action to protect and assist people affected by armed conflict (AC) and other situations of violence; (ii) to influence the debate and secure improved decision-making on issues relevant to conflict, humanitarian action and international humanitarian law.
Reporting to and working as adviser to the ICRC Head of Delegation (advising as well his deputy), the Head of Policy and Humanitarian Affairs develops and oversees the implementation of the delegation’s policy and humanitarian affairs strategy in the UK and Ireland, ensuring it is in line with the ICRC’s overall strategy. He/she is a member of ICRC’s global network of policy and humanitarian advisors, interacting regularly with the Policy and Humanitarian Diplomacy Divisions/Units at headquarters as well as with delegations around the world, thus contributing to policy formulation and ICRC’s humanitarian diplomacy.
He/she works closely with the British Red Cross and Irish Red Cross ensuring optimal impact of the Red Cross Red Crescent Movement’s policy and humanitarian diplomacy objectives.
This is an outward facing job as he/she represents the ICRC with the authorities and the wider humanitarian sector in the.
Person specification (qualifications, skills & experience required)
Essential
- Master’s degree in a relevant subject or equivalent experience;
- Extensive experience in humanitarian policy advocacy, diplomacy, conflict analysis and/or a relevant policy position (indicative is 10+ years);
- Proven ability to conduct and clearly communicate political and geopolitical analysis to inform UK policy influencing and guide strategy;
- Proven experience engaging with or supporting parliamentary activity, including select committees, the legislative process and broader cross-party stakeholder engagement;
- Knowledge and experience of working with government departments, as well as humanitarian/development organizations and think tanks;
- Proven experience of developing strong and extensive stakeholder networks and delivering high-impact influencing strategies;
- Excellent written and spoken English. French or other second language a plus;
- People management and leadership experience;
- Confirmed analytical, negotiation and presentation skills;
Desirable:
- Prior field experience with the ICRC or another humanitarian/development organization;
- Experience relating to emerging and new technologies used in modern warfare. For example: AI, autonomous systems, cyber capabilities, drones data systems and digital surveillance technologies and their impact on civilians;
- Experience of working with or within the UK security, defence, intelligence or national security sector;
- Understanding of IHL and centrality of protection to humanitarian action.
Further Details
This post is part of a job share and will be offered as part-time (21 hours/ 3 days per week) resident appointment based in our London office. The appointment will be offered on an open-ended contract from the beginning of September 2026 (or as soon as a start date is feasible).
The Head of Policy post receives a salary at C2 ICRC London grade and it will be pro-rata for this 3 day part time role (60% FTE); the salary below is indicative for the full time equivalent (100%)
(the final salary upon offer will be dependent on previous experience and relevant qualifications of the successful candidate):
ANNUAL BASE SALARY £ (GBP)
Humanitarian Affairs Coordinator C2
Tier 1 Tier 2 Tier 3
Min Max Min Max Min Max
84,213 96,010 96,010 112,541 112,541 131,431
We currently operate on a hybrid office/homework basis, and there is an option to work from home for part of the week.
Application Process
This is a call for expression of interest and the closing date for applications will be midnight on Sunday the 14th of June 2026.
Interviews will take place on Monday the 29th and Tuesday the 30th of June 2026. Successful applicants will be invited to attend a panel interview.
To apply please follow this link to complete the application form.
Please note that we will not be able to assess speculative CVs, unless accompanied by a completed application form as per the guidance in the link above.
Please address any questions to the delegation’s HR Manager, Aris Magkoutis (see details in the application form).
ICRC has a responsibility to ensure that all employees are eligible to work in the UK.
Non Charity Employer
More than 1000
The client requests no contact from agencies or media sales.