Impact jobs

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Coxley House Registered Care Home in London.

Sounds great, what will I be doing?

As a Support Worker, make a meaningful impact in the lives of individuals with complex health and support needs. You'll manage a small caseload under the guidance of a Team Manager, working collaboratively with carers and professionals to promote independence, wellbeing, and personal growth.

In this hands-on role, you'll deliver day-to-day care, assist with activities and appointments, support medication management, and contribute to care planning. You'll help maintain a safe and welcoming environment, encourage social connections, and champion a strengths-based approach. Full training, including a QCF qualification, will be provided to support your development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

We're seeking compassionate and committed individuals with a strong understanding of mental health and a proactive approach to supporting service users. You'll be confident in recognising signs of declining wellbeing and taking appropriate action, while promoting independence and dignity in everyday tasks such as cooking, cleaning, and personal care.

You'll need to be flexible with working hours, including evenings, weekends, and sleep-ins, and willing to travel across Hestia services. Strong communication, basic IT skills, and a working knowledge of safeguarding, health and safety, and equality and diversity principles are essential. Most importantly, you'll be driven by a person-centred approach that puts service users at the heart of everything you do.

When will I be working?

You will be working 35.58 hours a week on a rolling rota, including evenings and weekends. 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship Minds is a transformative programme that enhances the support we provide to kinship carers in England and Wales. Our goal is to build kinship carers' confidence and equip them with the knowledge and skills to support children in their care - especially in recognising and responding to early signs of mental health issues. 

We are at the beginning of our journey to embed therapeutic and trauma-informed approaches across all areas of service delivery. This includes 1-to-1 support, digital resources and training, and peer support networks. 

The Strategic Trauma-Informed Practice Manager will lead this transition, helping us move from a trauma-sensitive organisation on a journey that becomes trauma-aware, trauma-informed, and ultimately trauma-responsive.

This strategic and hands-on role will help Kinship strengthen its therapeutic offer and build the confidence and capacity of staff and kinship carers to understand trauma and the impact it has, and provide strategies to support. We are particularly interested in experience in developing trauma-informed parenting training and resources.

The postholder will play a key role in developing and manualising our trauma-informed approach across core services: Kinship Connected, Kinship Reach, our Advice Service, and Peer Support Service. They will work with subject matter experts to develop trauma-informed approaches, toolkits and resources into everyday service delivery – based on the needs of kinship carers and their families.

You will need to be able to step into this role quickly, bringing your experience of building and developing trauma-informed approaches in complex services. You will have strong leadership capabilities, able to work at pace autonomously with creativity and dynamism.  You will need to have excellent attention to detail.

Key responsibilities include:

• Developing and leading Kinship’s trauma-informed strategy, ensuring the implementation of trauma-informed principles across all service delivery (for example, using Dr Karen Treisman’s approach). 
• Leading the development and manualisation of trauma-informed practice across Kinship Connected, Kinship Reach, the Advice Service, and the Peer Support Service. This includes resources, approach and content.
• Supporting organisational development to embed trauma-informed values in practice, culture, policy, and leadership, working with our Head of People and Culture.
• Developing reflective practice approach to support managers to staff and volunteer resilience particularly across services. This could include a ‘train the trainer’ approach.
• Auditing current practices and recommend systems and processes to support trauma-informed service delivery.
• Developing and delivering capacity-building approaches and resources for kinship carers to help them identify and respond to trauma and mental health needs in children. 
• Working collaboratively with subject matter experts to develop self-guided training, toolkits, and multimedia resources.
• Providing and leading expert input into the trauma-informed design and delivery of Kinship Connected, Kinship Reach, Advice Service and other 1-to-1 support programmes.
• Guiding frontline delivery staff to adopt trauma-informed practice, including the use of strengths-based approaches and flexible, family-led planning.
• Representing Kinship at external events and meetings to raise awareness of the services and to influence other organisations, policy and practice.  
• Full list of responsibilities in the the job pack below.

Essential knowledge, abilities, skills and experience includes:

• A qualified trauma-informed practitioner with significant experience in delivering or developing trauma-informed services.  
• Experience working with kinship carers or in adoption and fostering sector.   
• Proven experience applying the principles of trauma-informed care across organisations, preferably in children and family services. 
• Experience in designing and delivering training and coaching for professionals and/or families on trauma and therapeutic approaches.  
• Excellent understanding of safeguarding policies and procedures focusing on contributing to a culture which values transparency, reflective practice and continuous learning.   

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Please apply via Charity Job with your CV and you will also be asked to answer 5 short questions in place of a cover letter.

• Application deadline:      11.59pm, Sunday 9 November 2025
• First interview:                 w/c 17 November 2025

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!

We have an exciting opportunity for a Helpline Advisor known internally as a Triage & Early Intervention Officer to join the Dyfed-Powys team in Llangunnor, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is a hybrid post and your location will be Dyfed Powys Police Headquarters in Carmarthen.
As a Triage & Early Intervention Officer you will:

• Directly support victims affected by crime & ensure the provision of tailored one-to-one support
• Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
• Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support
• Work alongside a team of staff to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims

You will need:

• Good communication & networking skills
• To be able to work independently as well as part of a team
• Be able to build customer value

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Fundraising Club CIC is a not-for-profit digital community for sports club volunteers and officials. They provide support, advice, events, and digital fundraising services to help grow sports across the UK. Thanks to The Fundraising Club, hundreds of clubs generate essential recurring monthly fundraising income. Do you want to join the initiative that enables grass roots sports clubs across the UK achieve their potential and transform their communities?

We are looking for a Relationship Account Manager to join the ambitious, growing and successful team at The Fundraising Club and help grassroots sports clubs raise vital funds through an innovative Club Lottery platform.

The Role

As Relationship Account Manager you will work at the heart of community sport, supporting clubs to adopt, maintain and scale their lottery programmes. Duties will include:

• Building strong, genuine relationships with grassroots sports clubs, supporting staff and volunteers in setting up their lottery programme
• Delivering engaging demos and presentations while coaching and motivating club committees to develop best practice in fundraising
• Collaborating with marketing and content teams to develop campaigns, materials, and resources
• Analysing performance and sharing success stories to promote achievements and learnings.

The Person

We’re looking for someone who thrives in a people-focused and target orientated environment and genuinely enjoys seeing others succeed! You might come from a background in sports development, fundraising, account management, sales, or community engagement, but above all, you’ll bring enthusiasm, empathy, and passion. If you believe yourself to be a tech-confident and goals orientated person with the skills and attributes to make this role a success, then we would love to hear from you!

Why The Fundraising Club CIC?

Joining the team at The Fundraising Club provides a unique opportunity to become part of something exciting, innovative and at the heart of grass roots enablement. The Fundraising Club is a flagship initiative of Pitchero, a leading digital technology provider for amateur and semi-professional sports clubs meaning you will sit at the heart of digital innovation for sports clubs.  The Relationship Manager position is therefore a rare and exceptional role to work in a fast paced, exciting, commercial environment, while positively impacting communities across the UK. With a fun, interactive and exciting office culture you will also access the following benefits:

• Cash plan health care scheme
• Modern office environment close to the M62, with free on-site parking and excellent staff facilities
• Fruit, breakfast porridges and cereal provided for all staff
• Comprehensive training and ongoing development, ensuring you’re equip you with everything you need to succeed!

If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. Please note that a full UK driving licence and access to your own transport is essential. 

To register your interest please apply here, or for more information contact Charlie, Leanne or Jen at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for an Arboricultural Officer to join us on a permanent, full-time basis, working 36 hours per week.

The Benefits

• Salary of £33,666 - £38,500 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is an exceptional opportunity for a knowledgeable and experienced arboriculturist to join our excellent organisation and support the biodiversity of some of London’s most iconic green spaces.

Taking care of over 160,000 trees over 5,000 acres of grade I and II listed historic parkland, you’ll have the chance to play an integral role in helping nature to thrive and restoring vitally important habitats.

As if that wasn’t enough, you’ll gain valuable experience and be supported to grow and flourish in your role with a great range of learning and development opportunities and a fantastic benefits package.

The Role

As an Arboricultural Officer, you will survey and record all aspects of the tree stock to protect the natural landscape and maintain a safe environment for our visitors.

Carrying out accurate tree inspections, you’ll diagnose and assess the impacts of injury, decay and structural defects. You’ll support the mitigation and management of pests and diseases, particularly Massaria of London Plane and Oak Processionary Moth.

You’ll also work with the Wildlife and Conservation Officers to develop and implement park strategies and management plans and to create and maintain critical wildlife habitats.

Additionally, you will:

• Liaise with contractors to prioritise areas of risk
• Ensure works are carried out in adherence to specifications, on time and within budget
• Adhere to existing working practices, methods and procedures
• Provide technical Arboricultural support

About You

To be considered as an Arboricultural Officer, you will need:

• Experience in the inspection, risk assessment and management of a wide range of trees
• Experience surveying and managing Massaria (Splanchnonema platani)
• Experience in the application of British Standards relating to trees
• An understanding of nature conservation issues, SSSI status and protected species legislation relating to Arboriculture and trees
• Excellent identification ability of a wide range of amenity trees
• Excellent knowledge in the identification and prognosis of a wide range of pest and diseases and fungal fruit bodies
• To hold, or be willing to work towards, an Arboricultural Association Professional Tree Inspection Certificate
• A NVQ Level Three (NQF Level IV) qualification in Arboriculture (or equivalent)
• A full, valid driving licence

Other organisations may call this role Tree Officer, Conservation Officer, Arboricultural Consultant, Biosecurity Officer, Plant Health Support Officer, Arboricultural Surveyor, or Tree Surgeon.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as an Arboricultural Officer, please apply via the button shown. Successful candidates will be appointed on merit.

Relief International (RI) is a global humanitarian and development organisation working in over 14 countries across Africa, Asia, and the Middle East. We partner with communities affected by conflict, climate change, and natural disasters to save lives, strengthen resilience, and promote long-term health and well-being. Our integrated programmes span health and nutrition, WASH (water, sanitation and hygiene), education, and livelihoods, with protection embedded as a core principle across all areas of our work.

This is a crucial time to join Relief International as we continue to invest in our HR function which is an integral part of delivering our global mission. You will play a pivotal role in shaping the future of our people function and ensuring we can attract, support, and retain the talent needed to deliver our humanitarian and development programmes worldwide.

Global Human Resources Director
Relief International
Salary: Circa £80,000 plus benefits
Location: Remote

The role
Relief International is looking for an operational Global Human Resources Director to lead our global HR function. This is a unique opportunity for a senior HR professional to drive real, lasting impact across our international operations by strengthening the foundations of HR practice, enhancing team capability, and embedding consistency and compliance across global offices.

Reporting directly to the Chief Operations Officer, the Global HR Director will act as a trusted advisor to the COO and wider Senior Leadership Team (SLT) on all people and organisational matters.
This is a transformative role for a leader who combines vision with pragmatism, and who thrives on translating challenges into meaningful change. The successful candidate will:

• Modernise and harmonise HR policies and processes across country programmes and global support offices.
• Review and update staff handbooks and HR procedures to ensure relevance, clarity, and compliance.
• Restructure and lead an international HR team, clarifying roles and fostering a positive, collaborative culture.
• Ensure compliance with labour laws and international standards, mitigating HR-related operational and financial risks.
• Oversee the full employee lifecycle, including recruitment, onboarding, performance, development, mobility, and well-being.
• Support organisational change, guiding managers and teams through transitions with empathy and structure.
• Champion a culture of inclusion, respect, and accountability in line with RI’s values.
• Advise senior leadership on strategic HR matters, contributing to the overall success of the organisation.

About you

We are seeking a confident and values-driven leader with the following:

• Significant experience as an HR Director or senior HR Manager, ideally within an international NGO context.
• Background working in complex, multi-country organisations—including fragile or conflict-affected contexts.

• Deep expertise in HR policy design, implementation, and compliance.
• Proven ability to lead and restructure remote, international teams.
• Skilled in change management and supporting organisations through transitions.
• Strong knowledge of HR systems (e.g. BambooHR), staff handbooks, and performance tools.

• Strong communicator, capable of building relationships across cultures and levels.
• Fluency in English, French language skills are desirable but not essential.
• Current right to work in the UK.

How to Apply 

Further information, please review the Appointment Brief below. 
To arrange a discussion about the opportunity, please contact our retained advisors at Prospectus, Harjit Bola or Erica Ritchie.
 
Closing date:Sunday 16th November 
Interviews with Prospectus: w/c 17th November 
First stage panel interview with Relief International: w/c 1st December
Final stage panel interview with Relief International: w/c 8th December 

We are currently looking for a Policy Adviser to help drive forward our strategic policy advocacy at a critical time for the climate movement in the UK and globally. Uplift is an impact-oriented research and campaigning organisation that supports a rapid and fair transition away from oil and gas in the UK, with a goal of making the UK a global first-mover on phasing out oil and gas production in line with climate limits and a just settlement for the workforce.

The role
As Policy Adviser, you will collaborate with Uplift’s team and key partners to ensure that our collective work is underpinned by robust and forward-thinking policy analysis. From responding to policy announcements, to proactively setting the agenda, to ensuring our team has a sound understanding of the future of the North Sea, this is a diverse role at the heart of our work pushing a just transition away from oil and gas extraction.
The successful candidate will have exceptional policy research skills, an ability to think politically, and a keen interest in climate and energy-related policy and campaigns. A strong commitment to Uplift's mission and core values is also required.

Core responsibilities include:

• Support the delivery of Uplift’s policy analysis, research and advocacy, contributing to our organisational strategy and campaigns.
• Monitor and track ongoing UK climate and energy policy developments to identify key opportunities and risks.
• Produce clear, concise and compelling analysis, briefings, and consultation responses to support Uplift’s advocacy and communications.
• Provide fact-checking and ad-hoc policy analysis for the Uplift team to ensure accuracy in Uplift’s public communications.
• Contribute to Uplift’s “policy unit” by coordinating with colleagues and supporting policy priority-setting.
• Support the teams in developing policy asks, ensuring they are evidence-based, accurate and impactful advocacy.
• Build and maintain collaborative relationships with partners, allies and stakeholders engaged in UK climate and just transition policy.
• Contribute to the wider work of the Research, Policy and Legal team, including supporting knowledge management and maintaining high-quality standards in outputs.

Our ideal candidate will have:

• Experience in a similar or related role (policy, research, advocacy or campaigns). Strong knowledge of UK climate, energy or environmental policy (direct expertise in just transition, fossil fuels or renewables would be an advantage, but is not essential).
• Excellent research and analytical skills, with the ability to synthesise complex information quickly and accurately.
• Exceptional writing and communication skills, with strong attention to detail.
• Motivation, initiative, and the ability to work both independently and collaboratively in a fast-moving environment.
• A strong commitment to Uplift’s mission and core values of equity and climate justice.

Application

To apply for this role, please submit a job application form via the redirect to recruiter link which will be reviewed by our Careers Team on a rolling basis. We will consider applications from candidates wanting to undertake the role as short-term employment, a consultancy contract or a secondment from their current employer.
Accessibility and Anti-Oppression are at the core of Uplift’s values and therefore we strongly encourage applications from candidates whose backgrounds or accessibility/support needs mean they have been traditionally under-represented in the climate and environment sector.
Should you have any specific questions you wish to discuss about your application then send an email to the address in the job description.
If you are unsure if you meet the requirements or feel you will be disadvantaged by the process then please email us at the address in the job description so we can see how we might provide support.
Unfortunately, we can only consider candidates who are already eligible to work in the UK.

Other

• Hours: Standard working hours 9.00 - 17.30, with availability to attend external events which may fall outside these hours. Flexible working requests will be considered.
• Starting date: January 2026 Deadline

• Role: Membership Services Manager (Member Relations)
• Department: Development
• Hours: Full-time, 41 hours per week (including one hour paid lunch break)
• Working Type: Onsite
• Contract: Permanent
• Salary: £35,928 per annum
• Application deadline: 12pm (midday) on 24 November 2025

About the role

The British Museum is proud to be one of the world's most visited museums. In 2024, its home in Camden received 6.5 million visitors, more than any other museum in the UK. Against this backdrop, the British Museum is now undergoing an extraordinary transformation, and we look forward to the upcoming display of the Bayeux Tapestry.

As Membership Services Manager (Member Relations), you will take responsibility for the management and administration of primarily back-of-house Member relations and support, with a particular focus on managing the Membership contact centre and maintaining a first-class service for all Members.

Key areas of responsibility

• Customer Service: you will set and maintain expected standards of customer service across the team, manage the response to all phone, email and postal queries while maximising the support given to Members. In addition, you will act as the department's customer care champion and key point of collaboration and escalation for complex queries impacting Members.
• Team Management: You will take primary responsibility for the management, recruitment and administration of the Member Relations team within Membership Services. You will ensure that team are fully supported in their roles and in delivering the best service for Members.
• Membership Contact Centre: You will take primary responsibility for the management of the Membership contact centre, overseeing its functioning, allocation of work, effectiveness, reporting, administration of payments and financial reconciliation

If this sounds like the right opportunity for you, then we'd love to hear from you. A full job description is available below; this details the key dimensions of the role and the person specification.

About you

The successful candidate should demonstrate:

• The ability to Tackle complex problems while delivering the best outcomes for the Museum and Members alike,
• Previous experience in a busy customer service role, ideally working in a senior role or managing a telephone contact centre/customer inbox.
• Strong expertise and experience with CRM databases (preferably with experience of Raiser's Edge) as well as experience with credit and debit card payment systems
• Experience with resolving complex problems and handling complaints
• Fantastic telephone manner and correspondence skills
• First-class time management, for themselves and team members

Benefits include:

• Be a part of a world-renowned institution, where history, culture, and innovation come together!
• 25 days annual leave (rising to 30 days after long service) plus 2.5 privilege days, in addition to bank holidays
• Generous civil service pension scheme (find out more here)
• Complimentary exhibition tickets
• Free entry at paid national museum and gallery exhibitions
• Free and discounted entry to international cultural organisations
• Interest-free travel loans and rental deposit loans
• Employee Assistance Programme for mental health support

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered. These are:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated in line with their relevant knowledge, skills and experience.

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Customer Coordinator

Job reference: REQ004549

Fixed term for 12 months

£25,563.66 per year

London E15 2GW

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.

If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.

Full time (35 hours a week)

Fixed term for 12 months

Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.

The role

As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.

In this dynamic role, you will:

· Provide telephone-based support with professionalism and empathy

· Manage customer journeys, book appointments, and track progress

· Log all customer interactions accurately using our CRM system

· Support the updating of our job board

· Support the delivery of services and products across Scope

· Assist with administrative tasks including diary management and data entry

About you

You will have:

· A proven track record of delivering excellent customer service, especially over the phone

· Experience of content management systems, such as Kontent AI

· Experience using CRM (ideally Microsoft d365) and call handling systems

· Strong communication and relationship-building skills

· Good IT skills and confidence using Microsoft Office

· A flexible, organised, and proactive approach

A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.

This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Application closing date - 14/11/2025

Salary: £37,739.41 per annum plus £5023.71 London weighing allowance

Contract length: Permanent

Location: London Old Street (with flexibility to work from home)

Hours: 37.5 per week

Closing date: Tuesday the 18th of November at 11:30pm

Interviews will take place during the week commencing 24th November and will consist of a formal first-stage interview followed by a second stage

Shelter is looking for a new High Value Events Manager within our High Value Partnerships (HVP) team to deliver events for our High Value Partnership audiences across England and Scotland. Working to deliver first class events to attract and retain high value supporters in driving generosity for Shelter’s fight for home.

If you’re a creative, detail-oriented project manager with a real passion to deliver meaningful events to make a difference, we’d love to hear from you.

About the role

Shelter is looking for a dynamic and organised individual to become a High Value Events Manager to lead the delivery on inspiring and high-quality events for our High Value Partnerships audiences. This role involves engaging and retaining our high value supporters to create exceptional experiences for them that highlight the impact of their giving and continued support.

The role involves cross collaboration across teams, planning and delivering a variety of events, working from conception to executive and ensuring there is seamless coordination, strong ROI and excellence in supporter experience. It will include managing logistics, suppliers, budgets and systems and championing best practice in HVP Events across the organisation.

About you

You’re an experienced events professional with strong project management skills and a solid understanding of high value fundraising. A natural relationship builder, you’re confident with collaborating across different teams within and outside of fundraising to be able to deliver exceptional events for our supporters. You thrive in a busy environment, juggling multiple priorities with ease and your strong organisational skills ensure everything runs smoothly.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

How to apply

To apply, please click ‘Apply for Job’ below and submit a CV and supporting statement – this should be no longer than one side of A4. The supporting statement should outline how you meet the ‘About You’ and Shelter behaviours section of the job description.

Any application submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Talent Set are proud to be partnering with Christian Aid to recruit this pivotal role as part of their ongoing transformation to become a 'digital first' organisation. 

Role: Digital Acquisition Advisor 
The Digital Acquisition Advisor will take the lead in planning, delivering, and optimising paid search campaigns (across Google and Microsoft) and paid social activity, with a particular emphasis on Meta platforms, to advance Christian Aid’s mission. Leveraging your expertise in digital strategy and performance marketing, you’ll work closely with the Digital Marketing Manager to run data-informed campaigns that drive supporter acquisition and increase income.
You’ll be responsible for setting performance targets, managing budgets, and using analytics to continually improve campaign effectiveness. Around 80% of campaign delivery will be managed in-house, with the remaining 20% delivered through external partners — all under your direction to ensure alignment with strategic objectives and high standards.
This role plays a key part in Christian Aid’s digital growth, focused on delivering tangible results and maximising return on investment across all paid channels.

What’s on offer:

Permanent 
Based: London (£50,614) or Cardiff/ Warrington/ Edinburgh ( £45,732)
Permanent/ Hybrid with a minimum of 2 days/ week in office 

The role:

• Lead the end-to-end management of paid search and paid social campaigns, overseeing briefing, planning, creative development, budgeting, execution, and reporting across multiple platforms.
• Oversee day-to-day digital marketing operations across all paid channels, including Meta, TikTok, affiliate networks, and YouTube. Responsibilities include updating creatives, optimizing bid strategies, and producing in-depth performance reports.
• Execute paid search campaigns on Google and Microsoft Ads using a variety of formats, such as Standard Search, Performance Max, and Shopping campaigns—ensuring timely delivery and budget adherence.
• Manage the Google Grants account to maintain strong visibility across Christian Aid’s key focus areas.
• Collaborate with the Digital Marketing Manager to design and implement a robust digital acquisition strategy aimed at driving user growth and increasing revenue.
•  

About you:

• • Proven ability to take a long-term, strategic view of paid channels, leading and influencing key decisions around budget allocation and overall campaign direction.
• • Skilled in providing strategic recommendations that optimise performance and deliver measurable, high-impact results.
  • Proven expertise in managing and optimising paid social campaigns (Meta Ads, YouTube, TikTok, etc.) with at least three years of experience, either in-house or on the agency side, leveraging advanced targeting techniques such as custom and lookalike audiences.
  •  Proven expertise in managing and optimising paid search campaigns across Google Ads and Microsoft Advertising, including Google Grants accounts, with over three years of experience in-house or agency-side. Skilled in applying tactics such as keyword intent targeting, audience segmentation, comprehensive testing frameworks, and automated bidding strategies.
  •  Hands-on experience with ads creation using creative tools such as Canva and Photoshop and collaborating with creative agencies to develop compelling ad creatives for acquisition campaigns

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Interviews happening on rolling basis, please apply ASAP

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Head of IT Operations & Governance

About the Organisation

NFP People are recruiting on behalf of a highly respected international philanthropic foundation that uses the law as a tool to combat climate change and drive environmental and social justice. This not-for-profit organisation partners with leading legal experts and changemakers to create systemic, sustainable impact.

Operating across multiple time zones and jurisdictions, the foundation’s work depends on a secure, resilient, and trusted technology environment that enables seamless collaboration and protects sensitive data at every level.

The Role

We’re looking for an exceptional Head of IT Operations & Governance to oversee and advance the organisation’s technology infrastructure, governance, and information security.

This is a strategic and hands-on leadership position, ensuring the foundation’s systems are secure, efficient, and scalable to support its expanding global mission. You’ll manage outsourced providers, optimise cloud and Microsoft 365 systems, and ensure the organisation maintains exemplary standards in cybersecurity, compliance, and data protection.

Confidentiality, integrity, and discretion are paramount. The ideal candidate will have a deep understanding of the pressures surrounding technology management in a global, fast-moving, and high-stakes environment balancing operational delivery with the need for strategic foresight and resilience.

Key Responsibilities

• Lead the development and implementation of a secure, scalable IT environment aligned with organisational goals.
• Oversee the governance, risk, and compliance framework, embedding data protection and cybersecurity best practices.
• Drive strategic initiatives including Microsoft 365 and SharePoint adoption, digital process improvement, and infrastructure modernisation.
• Manage third-party service providers and ensure high-quality, responsive IT support.
• Establish strong monitoring, reporting, and audit mechanisms to maintain readiness and accountability.
• Foster digital confidence across teams through user training, guidance, and knowledge-sharing.
• Act as the senior point of contact for IT risk management, business continuity, and emerging technology trends.

About You

You are a trusted, discreet, and strategic technology professional with a track record of delivering secure, high-performing IT operations in complex organisations. You bring strong governance, risk management, and stakeholder engagement skills, combined with the ability to lead confidently in sensitive and global contexts.

Essential skills and experience:

• Senior-level experience in IT operations, governance, or systems management.
• Deep expertise in Microsoft 365 and SharePoint environments.
• Proven track record in cybersecurity, data protection, and compliance frameworks.
• Experience managing outsourced service providers and large-scale technology projects.
• Strong strategic and analytical skills, with sound judgment and discretion.
• Excellent communication and stakeholder management across international teams.

Desirable:

• Senior experience in the not-for-profit or philanthropic sector.
• Experience in a global organisation, understanding diverse operational contexts and technology pressures worldwide.

Working Arrangements

• This is a hybrid position, requiring at least 2 days per week onsite at either the Central London or Amsterdam office.
• The post is full-time and permanent; however, a 4-day working week will be considered. 
• Salary Range: £80,000 - £100,000 per annum

To discuss this role in more detail please contact Hannah at NFP People.

We're seeking a part time Scheme Manager to join our Specialist Housing team!

Scheme Manager (Part Time)
Salary: £9,232.79 per annum actual (£26,929 per annum FTE)
Hours: 12 hours per week
Contract: Permanent
Based: Oswestry Road, Ellesmere, Shropshire, SY12 0BY

Our places are leasehold schemes where residents live independently and Midland Heart manage housing/property related services.

As a Scheme Manager, you'll be responsible for the day-to-day management of Oswestry Road, a leasehold Retirement Living Scheme for over 55s comprising of 26 bungalows residing in the picturesque town of Ellesmere, Shropshire.

As a Scheme Manager, your responsibilities include, but are not limited to:

• Delivering an excellent housing management service by ensuring that repairs, grounds maintenance and environmental services are coordinated effectively and delivered to a high standard.
• Ensuring the scheme is safe for residents by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
• Developing and maintaining positive relationships with our residents, interacting with them regularly to ensure their needs are understood and key messages are delivered.

This is a part time role, working 12 hours per week over a minimum of 2 days between 9am-5pm, Monday to Friday. We're happy to discuss the days of work / specific hours with the successful candidate to ensure it works for all.

This is an ideal opportunity for someone looking to top up their income or if you're seeking a new role that can work around your personal life.

Our ideal candidate? We're looking for a person who is able to engage and communicate with a variety of people, including residents, contractors and colleagues, who is passionate about delivering a brilliant service. Your application will also demonstrate:

• Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.
• Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
• The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
• Practical IT skills, including Microsoft Office and in-house systems.
• Level 3 Housing Management qualification or the willingness to work towards one.

Our residents value face-to-face interaction and so the successful candidate will be based on site at Oswestry Road.

There may be times you're required to travel to our Birmingham City Centre office to attend training, team meetings etc.

Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: 16 November 2025

Interested?

Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.