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Top job
Citizens Advice Doncaster Borough, Doncaster (On-site)
£26,227 per year
We are looking for a friendly and professional person to be the first point of contact for people visiting or contacting our service.
Posted 1 day ago Apply Now
Top job
The Baytree Centre, SW9, London (On-site)
£28,000 - £35,000 per year Pro-rated salary - £22,400 - £28,000
Join us to engage our women, supporting them to identify and achieve their aspirations for themselves and for their families.
Posted 6 days ago
Top job
The UK Committee for UNICEF (UNICEF UK), Multiple Locations (Hybrid)
Circa £53,000 per annum
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Policy Adviser – Education.
Posted 5 days ago

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Refugee Action Kingston, Kingston upon Thames (Hybrid)
£32,000 FTE per year
Seeking a qualified ESOL professional to coordinate ESOL volunteers, resources, assessments and registers for our community hub project.
Posted 1 day ago Apply Now
The Law Society, London (Hybrid)
Up to £28090 per annum + 3% flex fund after 3 months + Bens
Posted today
Closing in 5 days
London Diocesan Fund, London (Hybrid)
£32,468 per year
The London Diocesan Fund (LDF) is seeking a Racial Justice Programme Support Officer to support delivery of its racial justice strategy.
Posted 3 days ago
Age UK East London, Multiple Locations (On-site)
£42,534 - £47,787 per year
Shape the Future of Aging: Head of Community Services at Age UK East London. Lead, innovate, and connect our community. Apply by May 12th!
Posted 1 day ago
Closing in 5 days
London Diocesan Fund, London (Hybrid)
£39,920 per year
The London Diocesan Fund (LDF) is seeking a Racial Justice Project Manager to deliver key programmes within its racial justice strategy.
Posted 3 days ago
Carers First, London (Hybrid)
£39,000 - £45,000 per year FTE (pro-rata for part-time hours)
Posted today
Closing in 5 days
South East London Mind, Greenwich (On-site)
£24,290 per year (based on a full-time salary of £40,484)
Seeking a Counselling Service Manager to co-lead our high-quality counselling and psychotherapy service in Greenwich
Posted 4 days ago
Off the Record Croydon, Greater London (On-site)
£31,838 FTE pa, inclusive of Outer London Weighting
Posted 4 days ago
The Joshua Tree Children's Charity, Northwich (On-site)
£33,000 - £35,000 per year
Posted today
Closing in 5 days
Marine Society and Sea Cadets, London (Hybrid)
£49,000 per year
Posted 4 days ago
Closing in 3 days
The King's Trust, Multiple Locations (Hybrid)
£25,092.00 to £28,783.00 (National) £27,124.00 to £32,314.00 (London), dependent on your location, skills, knowledge and experience.
Posted 1 week ago
Page 5 of 44
Doncaster, South Yorkshire (On-site)
£26,227 per year
Full-time
Contract (12 months)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Role

We are seeking a friendly, professional and highly organised Receptionist to act as the first point of contact for people accessing Citizens Advice Doncaster Borough. This role is central to the delivery of a high‑quality advice service and plays an important part in ensuring clients receive accurate information, are treated with respect, and experience a consistent and welcoming service.

You will support the smooth running of the organisation by managing enquiries effectively, maintaining accurate records, and contributing to our quality assurance standards. This role requires a strong commitment to confidentiality, data accuracy, and the Citizens Advice aims and principles.

Key Responsibilities

Client Access & First Contact

  • Welcome clients, staff and visitors in a professional, calm and supportive manner, ensuring everyone feels respected and listened to.
  • Act as the first point of contact for face‑to‑face and email enquiries, providing appropriate triage and signposting in line with Citizens Advice procedures.
  • Provide accurate, clear and consistent information about Citizens Advice services, maintaining professional boundaries at all times.

Quality Assurance & Standards

  • Ensure all client interactions and administrative processes meet Citizens Advice quality standards, including accuracy, confidentiality and consistency.
  • Record client details and enquiry information accurately to support continuity of service, monitoring and reporting.
  • Follow agreed procedures, policies and guidance to ensure compliance with Advice Quality Standard (AQS) requirements.
  • Support the wider team by maintaining reliable systems and contributing to the overall quality of service delivery.

Administration & Office Support

  • Manage appointment booking systems and staff calendars efficiently.
  • Provide organisation‑wide administrative support to ensure the service runs smoothly on a day‑to‑day basis.
  • Maintain an organised, safe and welcoming reception area.
  • Carry out data entry, filing, scanning and document management accurately and in a timely manner.
  • Use Google Workspace and other IT systems confidently to support service delivery.

About You

We are looking for someone who is approachable, reliable and well organised, with a strong attention to detail and a commitment to delivering a high‑quality service. You will be comfortable working with people from a wide range of backgrounds, including those experiencing stress or distress, and able to respond with empathy and professionalism.

Essential Skills and Qualities

  • Previous office or administrative experience.
  • Strong IT skills and confidence using digital systems.
  • Excellent verbal and written communication skills.
  • High level of organisation and ability to manage competing priorities.
  • Ability to work effectively both independently and as part of a team.
  • Commitment to confidentiality, accuracy and professional standards.
  • Understanding of, and commitment to, the aims, principles and values of Citizens Advice, including equality and inclusion.
  • Proactive approach with a willingness to learn, follow procedures and adapt to service needs.

What We Offer

  • A supportive and inclusive team environment.
  • Training and development, including Citizens Advice systems, quality standards and procedures.
  • The opportunity to contribute to a trusted, high‑quality advice service.
  • The chance to make a real and positive difference to people living in Doncaster.
Organisation
Citizens Advice Doncaster Borough View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 27 April 2026
Closing date: 17 May 2026 at 14:59
Tags: Legal / Law, Customer Service, Employment, Engagement / Outreach, Helpline

The client requests no contact from agencies or media sales.