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Inclusion worker jobs in hammersmith, greater london

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Top job
Closing in 4 days
Macmillan Cancer Support, Remote
£29,000 - £32,000 per year
In this rewarding role you will provide emotional support and key information to people living with cancer and their loved ones.
Posted 3 days ago
Top job
Coram BAAF, London (Hybrid)
£36,800 per annum (£46,000 FTE)
The Senior Adviser post is a new role to increase capacity within our small and friendly Advice and Information Team.
Posted 5 days ago
Closing in 5 days
Centre 404, London (On-site)
£32,000 - £35,000 per year
Shape and grow a person-centred service to create real impact across the lives of the people we support.
Posted 6 days ago Apply Now
Anti Trafficking and Labour Exploitation Unit (ATLEU), London (Hybrid)
£31,374 – £37,772 pro rata per year. Starting salary will depend on the level of candidate’s experience.
We are looking for an inclusive & talented facilitator with exceptional leadership and interpersonal skills to be our Participation Manager.
Posted today Apply Now
Closing in 3 days
Playskill, Watford (On-site)
£27,000 - £30,000 per year (pro rata)
Seeking an experienced and enthusiastic individual to join Playskill as the Group and Family Support Facilitator.
Posted 5 days ago Apply Now
L'Arche, Central London (Hybrid)
£29,128 FTE. Pro-rated salary is £11,651.40 based on 15 hours per week
Posted 1 week ago
Stepping Stones Learning, London (On-site)
£26,000 pro rata (£8,049 - £9,353 actual) + 5% pension contribution.
Posted 2 weeks ago Apply Now
Age UK East London, Plaistow (On-site)
£29,340 - £32,430 per year
Seeking an experienced individual to join Age UK East London as a Home and Settle Project Officer
Posted 1 day ago
Age UK East London, London (On-site)
£29,340 - £32,430 per year
Seeking an experienced and enthusiastic individual to join Age UK East London as a Home and Settle Officer (for Weekends)
Posted 1 day ago
Closing in 6 days
General Optical Council, London (Hybrid)
£319.00 per day
We are seeking to appoint two business registrants and one dispensing optician to our Advisory Panel Companies Committee.
Posted 1 week ago
Closing in 6 days
Social Interest Group, London (On-site)
£27,000 (Full time equivalent)
We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC
Posted 2 days ago
Closing in 6 days
Social Interest Group, N1, London (On-site)
£27,000
We are looking for someone who really cares about the rights of women and their children to join our service in West London.
Posted 2 days ago
Breaking Barriers, Holborn (Hybrid)
£27,000-£28,000 (London), £24,000-£27,000 (Manchester or Birmingham)
Posted 3 days ago Apply Now
Page 3 of 6
Remote
£29,000 - £32,000 per year
Full-time
Contract (18 months)
Job description

Cancer Information & Support Advisor

Full time (34.5 hours)

3 x Fixed Term Contract for 18 months

1 x Permanent

Location – Home Based

Salary Range - £29,000-£32,000

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

It’s an exciting time to join us as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.
 

About the role

In this rewarding role right at the heart of our Macmillan Support line, you will work in a busy and varied environment, while providing emotional support and key information to people living with cancer and their loved ones at a time of great need.

Due to the nature of some of the calls and webchats, the role can be challenging at times, so resilience is key. However, it’s extremely fulfilling, to be able to support people who are going through such difficult times.

You will work towards performance goals to help us reach everyone who needs our support while ensuring the level of support we provide is of the highest quality.
 

Shift patterns

Our Support Line is available 365 days a year, including bank holidays from 8am to 8pm and is key to our strategic objective of reaching everyone whilst focusing on those who need the most support.

To cover our service and opening hours you will be required to work a shift pattern including evening and week shift on a 3 week rotation. Please review attachment/main Macmillan advert for a sample rota of what you will be expected to work.

Mid-week days off and the shorter day each week may differ from this sample rota, but will be consistent across your rota. Within the shift times is a 1-hour unpaid lunch break.
 

Please note all candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.
 

 

This role requires a quiet and private space to work where calls cannot be overheard, and a stable home broadband connection with a minimum of 50 Mbps download and 10 Mbps upload speed. Higher speeds may be necessary depending on system access and telephony requirements.
 

About you

The successful candidate will demonstrate the following skills and experience:

  • Experience of working in a contact centre environment is essential
  • Experienced in dealing with multiple customer queries and remaining calm under pressure. 
  • Experience of speaking confidently to customers via multiple channels; phone, webchat and email.
  • Experience of using a Customer Relationship Management system to record accurately the organisation’s interactions with customers.
  • High levels of resilience and experience of dealing with emotional or impactful content.
  • Experience of working towards goals/KPIs (for example call performance such as average handling times and wrap times).
     

In return, we offer a range of benefits including:

  • 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
  • Pension matched up to 7.5%
  • 120+ learning and development offers, with access to external professional qualifications
  • Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
     

Recruitment Process

Application deadline: Friday 7th November at 23:59pm 

First stage assessment dates: Assessments will take place between Monday 17th - Friday 21st November.

(the first stage will consist of a fictitious role play telephone call and written response task to a person affected by cancer which will be an opportunity to demonstrate your customer service and support skills)

Formal interview dates: Interviews taking place between Monday 1st - Tuesday 9th December.
 

Training dates

The first 4 weeks in the role will be dedicated to essential induction training with a provisional start date of Monday 19th January 2026. 
 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan Talent Acqusition team (contact details on main Macmillan advert) for advice and reasonable adjustments. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategyhere along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

Application resources
Posted by
Macmillan Cancer Support View profile Organisation type Registered Charity Company size More than 1000

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.

Posted on: 31 October 2025
Closing date: 07 November 2025 at 09:57
Job ref: 11001
Tags: Advice / Information, Customer Service, Counselling, Bereavement Support, Cancer, Customer support, Helpline, Mental Health, Safeguarding, Direct / Supporters

The client requests no contact from agencies or media sales.