Income and data officer jobs

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?

The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to take part in studies and support the NHS service Join Dementia Research.

We are looking for a confident, friendly and proactive person to join us as a Health Information Officer. Alongside other officers provide day-to-day operation of the Dementia Research Infoline, answering questions from the public with about dementia, dementia research and about opportunities to get involved in research. Reporting to the Information Services Manager, the Information Officer will also play a key role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research, support in the delivery of outreach projects to underserved audiences and help with the updating and production of the charity’s dementia health information resources.

Key Responsibilities:

Day-to-day delivery of the Dementia Research Infoline by responding to public enquiries and providing accurate, responsible and helpful information to the public.

· Acting as the first point of contact for Dementia Research Infoline callers, providing information over the phone about dementia and dementia research, as well as signposting to other organisations. Note – the Infoline does not provide counselling or medical advice.

· Responding to Dementia Research Infoline enquiries by letter, social media and email.

· Registering people to Join Dementia Research, via the telephone and via paper registration form. This involves processing and recording volunteer health information and ensuring data is up-to-date and contact with registrants maintained appropriately.

· Supporting existing volunteers on Join Dementia Research, with tech issues, keeping their data up to date, and discussing opportunities to take part in research.

· Average enquiry volumes are around 5-10 per day per officer, and can be up to 30 minutes long.

· Maintaining an up-to-date and evidence-based library of responses to common health and research enquiries relating to dementia.

Promoting to the public the importance of participation in research and acting as an entry-point for the UK research register, Join Dementia Research and other ways to take part in research.

· Discussing with the public, through the Dementia Research Infoline, the different ways people can get involved in research and the types of studies looking for volunteers.

· Managing the confidential handling of personal data.

· Finding ways to promote taking part in research to internal and external audiences, with a focus on reaching underserved audiences.

Creation and dissemination of health information

· Writing and updating evidence-based health information materials in line with inhouse standards and processes, including engaging and accessible materials in print, web and other formats.

· Liaising with expert and lay user reviewer volunteers.

Raising awareness of dementia research in underserved communities

· Assisting in the dissemination of information and resources to underserved communities.

· Looking for opportunities to raise awareness in hard to reach audiences.

· Embedding inclusive practices throughout the work delivered by the Information Services team.

Additional Ad-Hoc Responsibilities:

· Making contributions to articles on Alzheimer’s Research UK website.

· Contributing to staff Q&A sessions.

· Attending conferences and supporting wider work of The Information and Involvement department.

· Speaking at events and representing the charity in the community, as appropriate.

· Undertaking any other relevant duties and projects delegated by the Information Services Manager in line with the responsibilities of the post.

Knowledge, skills and experience needed:

· Science graduate or equivalent level of education (biomedical or biological subject).

· Experience of discussing health or research with the public.

· Experience of writing complex health information in a simple and accessible way.

· Knowledge of dementia.

· Appreciation of the emotional impact of dementia on individuals.

· Resilience for dealing with occasional challenging calls.

· A sensitive and patient phone manner.

· A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.

· Willingness to work flexibly within a small team to ensure core Infoline hours (9am-5pm) are covered.

· Strong written communication skills.

· Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 31st May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Are you a passionate fundraiser who loves dogs?

We’re looking for a Mass Participation Fundraising Officer to maximise our income from all mass fundraising activity, including sporting, challenge and virtual events, and provide our generous supporters with excellent stewardship and care.

What does this role do?

As Mass Participation Fundraising Officer, you will:

• develop and deliver mass fundraising events, with end-to-end coordination of various in person and virtual events, ensuring supporters are at the heart of all activity,
• effectively market events to audiences, ensuring opportunities to fundraise reach the right audiences and sign-up targets are met,
• monitor KPI’s for mass fundraising activity, ensuring there is return on investment and insights are gathered to drive improvements,
• innovate and come up with new ideas, always striving to find new, creative ways to increase income from events,
• support on event days, ensuring our supporters have an fulfilling, memorable experience, while also managing volunteers and health and safety requirements.

Interviews for this role are provisionally scheduled for 9th and 10th June 2026, and will take place on Teams.

Could this be you?

To succeed in this role, you’ll need experience of developing, planning and delivering excellent supporter journeys, providing an inclusive, engaging supporter experience. You’ll need excellent communication skills, some experience of monitoring performance and expenditure, and the ability to problem solve and innovate to drive improvements and generate new ideas. We’re particularly interested in hearing from candidates who have experience in sporting events. A passion for the work we do is essential.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Data Services Manager

Permanent

Salary: £44,000 - £47,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

The role is being advertised as full-time, but we would consider someone working 4 days per week pro rata.

Closing date: 5pm, Friday 29th May 2026

First Interviews: Tuesday 9th June 2026

Second interviews: Tuesday 16th June 2026

An exciting opportunity for a Data Services Manager has arisen at World Cancer Research Fund (WCRF). 

WCRF is the UK’s leading cancer prevention charity focusing on the link between cancer and risk factors such as diet, body weight and physical activity. 

We are seeking a Data Services Manager to lead and be responsible for the management, use and maintenance of systems and in-house CRM databases to support the achievement of the charity’s fundraising strategic objectives. You will be analysing and reviewing data and reporting on results that can then be used to build engagement with our supporters.You will also be responsible for a team of two people. 

The successful candidate will have proven experience of working with industry standard fundraising software solutions in the charity sector, ideally have knowledge of Claris Filemaker products and will have experience of creating new, and maintaining and updating existing, complex database systems.Experience of creating scripts and troubleshooting existing scripts is key, along with considerable hands-on experience of working with complex data sources, transfers and imports. An understanding and working knowledge of Data Protection regulations is required. 

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

As a fundraising and grant-making charity, we bring to life projects that transform patient care - from sensory packs for children in A&E to a peaceful sanctuary garden for people living with dementia. We’re a small, ambitious and supportive team, and in just three years we’ve tripled our income. Our goal is to become the charity of choice for our local community in Islington and Haringey.

Over the past 18 months, this role has built community and challenge events income from the ground up, creating real momentum. There’s still huge untapped potential locally, offering an exciting opportunity to grow and innovate.

This is a varied and rewarding role where you’ll build meaningful relationships with clinicians, donors and the community, and see first-hand the impact of your work. You’ll lead on community fundraising, challenge events and volunteering, with real autonomy. It's a fantastic step up for someone ready to develop and make their mark.

The successful candidate will benefit from an NHS Agenda for Change salary and excellent NHS benefits, including a generous pension and annual leave.

Fundraising Data Analyst

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!

It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Fundraising Data Analyst, to join our Income Generation and Development team.

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in a commutable area for Milton Keynes?
• Do you have minimum three years of data analyst experience? 

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Have you answered Yes to these questions?

Does this sound like the opportunity to really take the next step in your career?

Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.​​

If you have the skills and ambition that we are looking for we are excited to receive your application.  We are really looking forward to welcoming a new member to our team!

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We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

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​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

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​We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

Position:

MSF are the world’s leading emergency medical aid organisation. Committed to innovation and creativity, MSF UK deliver vital funds and raise awareness of MSF’s humanitarian mission. We have an exciting opportunity for a Data Insight Officer to join our Fundraising team. The Data Insight Officer is an integral role within the CRM and Insight team. Working alongside the Data Insight Specialist, multiple Department Heads and team members across fundraising, you will be responsible for supporting the improvement of existing reporting, delivering insight projects and assisting in the implementation of machine learning in our fundraising function. You will be joining a highly successful and fast paced fundraising team who raised over £100 million in 2025. We have an ambitious fundraising strategy and the analysis driven by the insight team will play a significant part in the development of MSF UK’s strategic fundraising goals. It is therefore vital that you have a keen eye for detail with the ability to highlight trends and patterns in data and present those findings to key stakeholders. This role offers the opportunity to gain experience in the not-for-profit sector and to develop your analysis skills, working with advanced data tools, including our data warehouse and to be part of an exciting transformation as we embed predictive analytics and machine learning into our fundraising work. So, if you’re looking to excel in the area of data insight and you’d like to be part of supporting strategic change for a medical organisation, we want to hear from you.

Hours: 37.5 hours per week, Mon Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in London office (Including Wednesdays)

Salary: £ 41,902.62 - £ 51,214.32 per annum

Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The primary role of the Data Insight Officer is to support with the analysis and insight required to aid in the investment in and development of MSF UK’s Fundraising strategy. 

Reporting to the Data Insight Specialist, the Data Insight Officer is responsible for reporting and performance analysis, producing KPIs, maintaining Power BI dashboards, training on the use of Power BI and supporting income modelling. 

Please download the full job and person specification below for further details.

Knowledge Skills & Experience:

• Considerable experience and understanding of data analytics and reporting, preferably within a Data Insight role. 
• Considerable experience of using Power BI and creating dashboards to visualise data. 
• Experience of gathering data from various sources such as Microsoft Dynamics, or a Data Warehouse to produce reports. A suitable candidate will have a background in SQL. 
• Experience of using Python libraries such as Pandas, MatPlotLib, Ski-kit Learn or equivalent and using Python for data cleansing. 
• Experience of identifying patterns and interpreting trends in data and presenting results to inform Fundraising strategy. 
• An excellent level of numeracy combined with accuracy and attention to detail in the area of data analysis. 
• Demonstrable knowledge of Microsoft Excel to an advanced level including use of Power Query, formulas and other data analysis features. 
• An interest in Machine Learning and predictive analytics. 
• An agile approach to work and understanding of agile methodology is desirable. 
• Knowledge of data protection and GDPR processes. 
• A systematic and organised approach with a proven ability to follow things through and meet regular deadlines. 
• Confident interpersonal and negotiating skills with an ability to manage and build relationships with external suppliers, as well as with colleagues. 
• Self-motivated, flexible and able to work without close supervision. 
• Ability to manage and prioritise a busy workload amid conflicting demands.
• Flexibility to take on other related tasks combined with willingness to learn. 
• Fluency in written and spoken English. 
• Commitment to the aims and values of Médecins Sans Frontières. 
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer. 

Recruitment timetable:

• Closing date for applications: Tuesday 2 June 2026, 12.00pm (BST) 
• First round interviews: Monday 15 June 2026 
• Second round interviews Tuesday 23 June 2026 
• Projected Start Date: 20 July 2026, Dependant on candidate availability 

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary

As Director of Income Generation and Growth, you will lead a step-change in sustainable income growth for Bowel Cancer UK, positioning the organisation for scale, resilience, and long-term impact. You will drive a data-led, insight-driven approach to income generation, optimising existing pipelines while unlocking new and diversified revenue streams.

You will develop and deliver a fully costed, evidence-based income strategy that accelerates growth, brings innovation and commercial intelligence, strengthens return on investment, and builds organisational momentum.

You will bring strategic vision and gravitas, significant sector expertise, and an inclusive, collaborative leadership style, line-managing the fundraising leadership team, ensuring a high-performing culture and guiding a team of passionate professionals to maximise Bowel Cancer UK's charitable income and impact across the UK.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Are you an enthusiastic fundraiser who is looking for a rewarding role where you interact with generous supporters?
We're looking for a Community Fundraising Officer, based at our rehoming centre in West Calder, to promote the work of Dogs Trust to key audience groups and deliver excellent customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.

What does this role do?
As Community Fundraising Officer, you’ll:

• link the rehoming centre with supporters in the local community, developing relationships with local individuals, businesses, community groups and clubs, 
• feed into various income streams through these relationships, identifying prospects in the community and develop a pipeline of future donors and legacy donations,
• steward existing and potential donors, always providing them with a seamless supporter journey, ensuring they have a clear understanding of the work we do and feel motivated to support our meaningful local work,
• organise supporter events, talks and tours both onsite and externally.
• completing all administration related to donations to the centre, including thanking and banking.

Interviews for this role are provisionally scheduled for 8th and 9th June 2026, and will take place at our rehoming centre in West Calder.

Could this be you?
To be successful in this role, you’ll need some community fundraising experience, with the ability to build connections and connect with the local community. To do this, you’ll need excellent communication skills and be able to confidently approach and interact with supporters. While you’ll be a key part of the rehoming centre team, you’ll be regularly be working independently, so strong organisational skills and a proactive approach is essential.

This role is based at the rehoming centre, and the post holder will spend lots of time in the community meeting supporters. The working pattern is typically Monday to Friday, but flexibility is required and is likely to involve some evening and weekend work, depending on the nature of the work.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Programmes, Governance and Income Generation Manager 

Lambeth Links (Registered charity 1193637) 

Role: Programmes, Governance and Income Generation Manager 

Hours: Part-time, 4 days / 30 hours per week. We will consider flexible working. 

Annual Salary: £31,000 to £33,000 pro rata per year depending on experience.

Location: North Lambeth, London SE1. Hybrid working with at least one day a week in the office and regular work across the borough.

Working hours: Some evening and weekend work will be required, for example to attend community events, meetings and Pride related activity. 

Right to work: Applicants must have the existing right to work in the UK, as we are unable to provide visa sponsorship. 

About Lambeth Links 

Lambeth Links are recruiting a Programmes, Governance and Income Generation Manager to support our charity’s meaningful work across Lambeth.

Lambeth Links is a small charity with a big ambition: to be a central point of rallying, communication and advocacy for the LGBTQIA+ Community who live, work and socialise in Lambeth – the largest borough in London. The organisation aims to strengthen the links between individuals and groups while also highlighting the many issues that continue to adversely affect the community. 

Lambeth has a deep and rich history of LGBTQIA+ activism. From being home to founding members of the Gay Liberation Front (GLF) to hosting Europe’s first Euro Pride in Brixton in 1992, the borough has long been the beating heart of the LGBTQIA+ Community. Lambeth Links exists to continue that legacy of championing collective voice and driving forward change. 

This role is funded by The National Lottery Community Fund’s Reaching Communities award.  

About the Role 

As Programmes, Governance and Income Generation Manager, you will turn strategy into funded programmes, secure income from government and public bodies, and ensure delivery meets both community needs and funder objectives.

The ideal candidate will have: 

• Significant experience of managing programmes or multiple projects end-to-end, including planning, commissioning, timeline and delivery management, and evaluation. 

• Experience of delivering bids and managing budgets across a variety of income generation streams, such as grants and fundraising, partnerships, stakeholder engagement, or donation drives.

• Experience of building and maintaining partnerships with local and national statutory organisations (Government Councils, NHS), commissioning bodies, grassroots and community organisations, and relevant trusts and foundations. 

• Experience of organisational development or change, for example improving systems, structures, culture or ways of working in a small organisation. 

• Understanding of the issues faced by LGBTQIA+ people, including those who are Black or from other communities of colour, disabled people and people with insecure immigration status, and a commitment to intersectional practice. 

How to Apply 

If you wish to apply for this position, please supply the following by 11.59pm on Thursday, 28th May: 

• A detailed CV, setting out your career history, with responsibilities and achievements.

• A cover letter (maximum two sides of A4) highlighting your suitability for the role by addressing the following: 

1. Your understanding of the issues facing the LGBTQ+ community, particularly within Lambeth. 

1. Your experience securing and managing diverse income streams and budgets end-to-end. 

1. Examples of managing high-impact programmes from planning through to evaluation. 

1. Evidence of building strong partnerships with public sector bodies, businesses, and community organisations. 

• Details of two professional referees together with a brief statement of their relationship to you and over what period of time they have known you. Referees will not be contacted without your prior consent. 

Job Title: Supporter Services & Data Processing Officer

Reporting To: Internal Communications Manager

Salary Range: £32,000 - £37,667

Contract Type: 6 Month Fixed Term Contract

Location: Hybrid, London

Working days/hours per week 35 hours per week, 9am – 5pm, Monday – Friday.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job  

Deliver excellent supporter services function to support growth in public fundraising.  Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.

Duties and Responsibilities

• Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
• Work with the Finance team to deliver processes to support donor refunds and cancellations.
• Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
• Further duties as and when required by the fundraising operations team and wider directorate.
• Manage and lead supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
• Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
• Coordinate and implement training on the use of the 8x8 telephony system for Fundraising and Marketing teams.
• Record all interactions accurately and clearly in Salesforce within agreed SLAs.
• Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.  

Person Specification 

•  Experience of working in a fundraising supporter or customer services environment.
• Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Excellent phone manner, including ability to cope with challenging conversations.
• Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing
• Good problem-solving skills.
• Organised and methodical approach to work.
• Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
• Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
• Knowledge of Salesforce and/or Microsoft Dynamics.
• Ability work under pressure and meet deadlines.
• Good numeracy skills with excellent analytical skills to interrogate data.

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

We are excited to be supporting St. Lukes Hospice (Basildon & District), to find a part time Supporter CRM & Data Manager.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 22.5 hours (3 days) per week, working pattern can be discussed. (£18,034.28 - 23,393.39 depending on experience)

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include:

• They offer 30 days holiday plus bank holidays.
• Various discount cards and subsidised meals to helping give you access to healthy food options.
• A pension scheme with Scottish Widows.
• Organised social events every quarter and special events.
• Free parking.

The Role
Development, management and review of processes and procedures for all fundraising income and data across on and offline platforms.

Management and development of the Hospices supporter CRM (Donorflex), leading the relationship with the CRM provider and other data management suppliers.

Development and implementation of appropriate CRM training and reference materials for the Hospices CRM users.

Management of the fundraising and marketing data selection function.

Management of the teams reporting and insight function, ensuring provision of necessary reports, insights and learning to support future income.

Work with key colleagues across the organisation to support the wider Hospices Data Strategy and development of our data architecture.

Line management, development and provision of professional support and guidance to our Supporter Data Officers and volunteers.

The Candidate
Experience of CRM database management with excellent knowledge of CRM databases.

Experience of managing income and data processes and reconciliation.

Experience of working with data for marketing purposes, including compliant handling of communication preferences and building marketing data selections.

Experience of undertaking data analysis and presenting in appropriate formats to inform business decisions.

Demonstrable knowledge and understanding of data protection legislation and industry-specific regulation and experience of ensuring compliance within processes and working practices.

IMPORTANT NOTE

Please note applications are being reviewed at the end of May. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.

We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.

This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.

The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.

Fundraising at BookTrust

As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.

You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do. 

Job Purpose

The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.

This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.

Key Responsibilities: 

Programmes and projects

• Manage acquisition and retention campaigns including testing new audiences and channels.
• Deliver effective supporter journeys to ensure the highest possible standards of donor experience. 
• End-to-end campaign management across the fundraising mix including legacies, mid value and in memory. 
• Support the testing and development of new community and events fundraising opportunities. 
• Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets. 

 
Relationships

• Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
• Work effectively with external suppliers and agencies, maintaining strong working relationships. 

Budgeting, analysis and reporting

• Monitor and control income and expenditure against targets outlined in annual plans.
• Feed into quarterly forecasting and annual budget setting processes.
• Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
• Make recommendations to improve the performance of future campaigns based on evidence and data.
• Contribute to CRM development and update existing reporting mechanisms.

Other

• Keep up to date with innovation and changes in the sector and external environment.
• Undertake other duties as required that are commensurate with this role.

• Hours: 37.5 per week 

• Salary: £57,000 per annum 

• Contract: Permanent 

• Location: Our office, Unity Business Centre, 26 Roundhay Road, Leeds LS7 1AB 

• Deadline for applications: Monday 15th June, 12 Noon 

• Job Interview Date: Monday 29th June 

The Director of Finance, Corporate Services & Income is a senior leadership role responsible for ensuring Advonet is financially sustainable, well-run and resilient. The role provides strategic financial leadership, oversight of corporate services, and a significant focus on income generation and diversification.  

This role plays a critical part in strengthening Advonet’s long-term viability by improving financial decision‑making, embedding a culture of income awareness and diversification, and enabling managers and teams to contribute confidently to business development activity.  

Apply now

To find out more about this vacancy, please download our Recruitment Pack from our website. It has information on what the role involves, including key responsibilities and a person specification. There is also more about what working for Advonet is like, as well as information on our values and the benefits on offer.

To apply for this job we require a cover letter (max 500 words) and a CV diversity monitoring form. You can find more details about this in the Recruitment Pack.

For any questions about the role, please contact our office and ask to speak to Angela Ellis CEO.

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 18,500 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of the Sickle Cell Society’s (SCS) Fundraising Strategy and on-going development to achieve its fundraising priorities and targets. An exciting and varied role we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘cando’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for a job description and details on how to apply.  The role closes on October 28th 2025