Independence support services manager jobs

Key Responsibilities:

Corporate Partnerships & Relationship Management:

• Build, manage, and steward relationships with corporate supporters, focusing on the healthcare, legal, insurance, and life sciences sectors.
• Develop and implement AvMA’s corporate partnerships offer, including sponsorship packages and bespoke opportunities.
• Identify and research new corporate prospects, working with colleagues to make approaches and secure partnerships.
• Lead the ongoing development of AvMA’s corporate fundraising strategy and toolkit, ensuring they reflect best practice and meet organisational needs.

Workplace Giving & Employee Engagement:

• Support and promote employee fundraising initiatives, matched giving, payroll giving, and workplace events.
• Provide companies and staff teams with engaging fundraising materials, advice, and digital resources.
• Develop case studies and impact content to showcase corporate and employee fundraising.

Digital Fundraising & Content Development:

• Create and maintain engaging digital content for the corporate fundraising section of AvMA’s new website.
• Use online platforms and digital channels to promote corporate giving opportunities and events.
• Work with our communications team to integrate corporate messaging into wider campaigns.

Data & Reporting

• Maintain accurate records of all corporate activity and income using Microsoft Dynamics CRM.
• Monitor, analyse, and report on performance against targets.
• Use data insights to improve supporter journeys and maximise income

General

• Attend in-person meetings and events as required (travel expenses covered).
• Contribute to AvMA’s wider fundraising strategy and cross-team projects.
• Undertake other reasonable duties as required.

We're looking for a kind, compassionate and resilient Bank Support Worker to join our Look Ahead services.

£13.85 per hour on a zero-hour contract

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Bank Support Workers may be able to work shifts from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

For a full job description, please visit our website.

About you:

Is customer-focused - wants to provide a great service to our customers whilst
respecting professional boundaries
Approachable
Can work well on own and also works well as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or
obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible to ensure a job is done well and supports the customers needs
Open to feedback and personal development
Thrives on change and enjoys dynamic diverse environments
Is respectful, articulate and sensitive in style of communication
Is motivated towards providing an excellent service and has a can do attitude
Enjoys social interaction and the company of others, joins in local activities to
encourage customer involvement
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

At Leuchie, we’re transforming lives. As Scotland’s national respite charity, we support people living with various neurological conditions including MS, MND, Parkinson’s and stroke. Through individualised and high-quality respite breaks, outreach and ongoing innovation, we help people live with greater independence and dignity.

We’re now looking for a fabulous new colleague to join the team. You will be building on a strong foundation to drive forward our expertise and reach in enabling health and care technology. You will be someone who will enjoy working across our vibrant staff group, with our wonderful guests and carers, and with external experts and stakeholders. This role also leads our Centre for Enabling Technology, scaling digital delivery, securing funding and positioning Leuchie as a national leader in assistive, accessible and enabling technology. 

This is a role for someone who thrives on innovation and impact while delivering real benefits to individuals and groups. Your collaborations outside Leuchie will include partnerships with stakeholders across health, social care, technology and more. With representation from health and care providers, universities, tech spin-offs, businesses in growth industries and investors.

Within Leuchie you will inspire and grow confidence and competence across internal teams – taking some of the brilliant learning and expertise and ensuring it is shared.

Your leadership of this area of work will ensure that the right technologies are developed, tested, embedded and mainstreamed, improving lives not only at Leuchie House but also in homes and communities across Scotland. 

About you: 

• Experienced in health technology, digital care, or technology-enabled services 

• Skilled at leading teams and building cross-sector partnerships 

• Strategic, innovative, engaging and motivated by making a difference 

If you’re excited by the chance to shape the future of care through technology, we would love to hear from you. 

Apply with your CV and cover letter today.

We are very happy to chat, so for an informal conversation, please contact Vicki Goodwin, Director of Income & Innovation.

Senior Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Senior Support Coach

Location: Catford (Around 16 minute walk from the station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access)

Salary: £28,600

Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working.

About the Role

We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents. 

You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community. Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment.

Key Responsibilities further Include:

• Delivering effective 1:1 and group-based support for residents/participants in line with support plans
• Providing specialist advice and guidance to the team and residents
• Acting as the first point of contact in the absence of management
• Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards
• Supporting residents to access relevant networks, training, life skills, and community resources
• Promoting resident participation in the design and running of service activities
• Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives
• Deputising for management when required. 

About You

We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases. You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example.

As a Senior Support Coach, you’ll be someone who thrives in a fast-paced and ever-changing environment. You’re able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. You’re not only a great listener and communicator but also you're someone who builds trust, encourages growth, and helps people feel heard and empowered.

We’re looking for someone who is:

• A natural leader, confident in guiding colleagues and supporting service delivery
• Proactive and solution-focused, able to identify and respond to challenges
• A confident communicator who can build strong, purposeful relationships
• Organised and detail-oriented, with strong administrative and record-keeping skills
• Knowledgeable of safeguarding practices, risk management, and resident engagement
• Values-driven, and committed to equality, diversity, and inclusion
• Comfortable working in fast-paced, evolving environments with a flexible approach

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.

The successful candidate will be:

• Organised and able to manage a varied workload
• Compassionate, patient and empathetic in their approach to client interactions.
• Be confident using the telephone and proficient in computer systems and digital tools  

 To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.

 We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share     lived experiences with our service users, and people from Black, Asian and global majority communities.

You will be working with young adults (18-30 years old) from an asylum/refugee background. The young people you will be working with will have arrived as unaccompanied minors to the UK, will be seeking asylum or have refugee status, and will have been under 24 years old upon referral. We offer open ended psychotherapy, always working towards enabling people to move towards independence.

You will be working in a multicultural and multilingual therapeutic environment and embrace the opportunity to engage in multi-disciplinary work with our team of therapists, social workers, Art, Music, Sports, Yoga providers and education tutors. We offer open ended psychotherapy, always working towards enabling people to move towards independence.

Marketing & Communications Officer (Maternity Cover)

Main purpose of the job

• To support a range of activity that helps raise the profile of the Royal Star & Garter group with a focus on Care for Veterans.

• To provide design services for inhouse creative projects, including the development of on and offline materials to support marketing and fundraising activity.

• To maximise our digital platforms to increase awareness and engagement.

• To lead on activity to promote occupancy and other services provided by the Home

Marketing & PR

• Coordinating the development of the Care for Veterans website, bringing content into line with Royal Star & Garter and helping prepare for a longer term integration.

• Creating engaging content for the Care for Veterans website and social media platforms.

• Development of press content supporting our focus on the Royal Star & Garter group as an exemplar of best practice.

• Effective support for a range of Care for Veterans fundraising events to include digital marketing and attending in person.

• To develop and design marketing materials and literature to be used across Care for Veterans.

• To design and write the content for donor and supporter newsletters (print and digital)

• To develop and implement marketing plans to support occupancy and services for Care for Veterans, including Day Care.

• To develop paid digital advertising campaigns to support activity across fundraising and occupancy

Process & administration

• Review, update and oversee the Care for Veterans consent process.

• Support on incoming media enquiries with a focus on Worthing site.

• Support the planning, tracking and updating of the marketing and communications budget to ensure accurate financial reporting.

• Support the roll out of the new Care for Veterans brand overseeing a range of material production.

• We have an inclusive approach to administration and expect all team members, regardless of level, to be responsible for identifying and effectively managing this aspect of their work

• To provide appropriate support on other Royal Star & Garter activity as required and directed by the Head of Marcomms.

Other

• To be a brand ambassador encouraging a deep understanding of our values and aims, ensuring consistency to a range of audiences.

• To understand and adhere to relevant laws including data protection.

Person specification

Knowledge and experience:

• Experience of working in a busy marketing environment with the ability to plan, prioritise and manage a varied workload delivering projects to a high standard.

• A sound knowledge and understanding of digital marketing.

• Good knowledge of relevant marketing and charitable legislation and guidelines.

Skills:

• Excellent communication and listening skills across a wide range of audiences.

• Good editing, copywriting and design skills with excellent attention to detail and accuracy.

• Strong relationship building with the ability to work across teams.

• Good IT skills including MS 365, Teams, Mailchimp, Canva and Adobe or other design packages.

• Experience of using Wordpress to maintain web content.

• An enthusiasm and commitment to the work of Care for Veterans and Royal Star & Garter.

Other:

• Be willing to work flexibly including some evenings and weekends.

Personal characteristics should include:

• Enthusiasm and passion for our work and a commitment to our values

• A self-starter with energy, who motivates with enthusiasm

• A positive attitude

• Reliable, professional manner; flexible and calm under pressure.

Support Worker – Leeds (28 hours per week)

We are also recruiting for a 14-hour Support Worker role in Wakefield.

We are open to one person covering both roles as a single full-time position (around 35 hours) across both locations.

 

About the Role

You will provide person-centred support to people living with HIV, working collaboratively to promote independence, dignity, and equality.

Key Responsibilities:

• Provide comprehensive case management for people living with HIV

• Develop personalised self-management plans that inspire hope and demonstrate possibilities 

• Advocate fearlessly for service users, challenging discrimination and stigma

• Facilitate empowering group sessions and workshops 

• Build partnerships across healthcare, housing, benefits, and community services 

About You

We’re looking for someone who:

• Has worked with diverse, marginalised, or disadvantaged communities
• Can co-create care and support plans with service users
• Has experience providing advocacy for vulnerable individuals
• Can design and deliver engaging group activities
• Communicates empathetically, building trust and rapport
• Is confident using IT systems and client management software

What We Offer

Join an organisation with over 40 years of experience fighting for equality and supporting marginalised communities.

Benefits include:

• 25 days’ annual leave plus bank holidays (pro rata)
• Employee Assistance Programme (includes income protection)
• Enhanced maternity and paternity pay
• Cycle to Work scheme
• Enhanced occupational sick pay
• Flexible working arrangements
• Birthday leave
• Monthly supervision and support
• Comprehensive training programme

An Inclusive Environment

BHA for Equality is committed to diversity and welcomes applications from all backgrounds, particularly those with lived experience of marginalisation.

How to Apply

Download and complete an application form from our website.

Your application must detail how you meet the points in the person specification.

Due to the nature of this post, a Disclosure & Barring Service (DBS) check will be required for the successful applicant.

Job Title: HR Administrator

Contract: Permanent

Hours: Full Time (35 hours per week)

Salary: £25,500 – £28,000 per annum (depending on skills and experience)

Location: Coram Campus – Bloomsbury (with flexibility to work from home 2-3 days per week)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the Role

As the organisation continues to grow we are seeking an additional HR Administrator to join our Human Resources support team at Coram.

This multi-faceted HR administration role covers all parts of the employee lifecycle, along with opportunities to get involved in projects such as TUPE, well-being, and recruitment and retention strategies. You will work closely with one or more business partners to support specific entities within the Group and will play an integral role in providing an efficient and effective HR service that adds value to the wider organisation.

We are looking for an individual with experience of working in a HR environment or administrative experience combined with HR qualifications; with strong interpersonal skills and enthusiasm and willingness to learn new skills. The HR support team has a positive and supportive team environment and therefore it’s essential the successful candidate is a team player with a professional, flexible, and positive approach to work.

More information about the role and its responsibilities and expectations can be found in the job description and person specification.

Working at Coram

If successful, you will join a supportive and collaborative team, where everyone’s contributions are recognised and valued.

At Coram, we’re driven by a purpose we care very much about, but delivering the right results for the children and families that depend on us needs people who feel supported, valued and appreciated for their efforts.

We are committed to fostering an inclusive and fulfilling work environment in which our staff can thrive.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 11.59pm, Monday 1st September 2025

Interview Date: w/c 8th September 2025

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neurodiversity, and those from other groups who are underrepresented at Coram.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Are you passionate about supporting parent-carers of children and young people with special educational needs and disabilities (SEND)? Our client, a respected West Sussex-based charity, is seeking a dedicated Benefits Service Advisor to join their small but impactful team, in a part-time role.

In this role, you’ll provide personalised advice and guidance on Carers Allowance, Disability Living Allowance (DLA), and Personal Independence Payment (PIP). You will support parent-carers through every stage of the benefits process — from initial applications to appeals — and contribute to the development of key resources and toolkits. Occasional travel within West Sussex will be required for meetings and roadshows.

What we’re looking for:

• Proven experience in welfare and benefits advice (especially DLA, PIP, Carers Allowance)
• Strong understanding of the challenges faced by families of children with SEND
• Excellent communication, organisational, and writing skills
• Comfortable working independently and remotely
• Experience using Charitylog or similar CRM systems

This is a fantastic opportunity to make a real difference in the lives of families who need it most.

In return, you’ll receive:

• £28,000 pro-rata salary (actual salary £22,400)
• Part-time, 28 hours per week (To be worked across 4 or 5 days a week). The charity is open to less hours, if you are looking to work less hours. 
• Permanent.
• The majority of your time will be remote/ home based, and will suit someone living in or close to West Sussex to be available for in person drop-in advice sessions once a month, and roadshows which take place in West Sussex.
• The ability to drive, with access to a car, is essential. Travel expenses will be covered

For more information, please apply today, as the charity will review applications, and interview on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Senior Residential Support Worker
Terms: Permanent - Full Time
Salary: £26,000 - £28,000 per annum
Based: Telford

About Us

Happy Valley Residence is a newly established residential home, based on the outskirts of Telford.

Our home will support young people aged between 11-18 years and provides living accommodation for providing up to 3 service users at any one-time. Our purpose is to offer a wealth of opportunities to enjoy different experiences, develop confidence, independence and social/emotional skills.

About the Role

This role involves ensuring that all staff adhere to organisational policies while fostering a positive work environment where everyone feels motivated and valued. Reporting to the Registered Manager, you will contribute to the day-to-day running of the home, ensuring the highest quality of care for children and young people with complex trauma, and emotional and behavioural difficulties.

Happy Valley Residence is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. We will carry out pre-appointment checks including DBS and will disqualify any applicant where we consider the outcomes to be unsatisfactory. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Happy Valley Residence are equally committed to ensuring that no applicant will be disadvantaged or discriminated against because of their protected characteristics under the Equality Act 2010.

Application closing date: Sunday 7th September 2025
Interview date: TBC

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Could you be the next enthusiastic team-player to join our award winning care home?

We are looking for caring, reliable and flexible Relief Care Workers to build on our team of experienced support staff providing care to older adults and older adults with dementia living in a residential care home in Carlisle.

The Laurels has been recognised as being one of the 20 top rated Care Homes in the region based on published reviews from residents and their family and friends

Our Carlisle service focuses on promoting independence, maintaining dignity, encouraging inclusion and supporting general health and wellbeing in a positive manner. You must be a warm, caring and trustworthy individual who is committed to the welfare of others.

Relief Support Worker Duties:

– Providing support on an emotional and practical level with personal care needs, household tasks, medication, diet and nutrition and healthy living

– Encouraging residents to engage with social activities both within and outside the home

– Develop and sustain warm and trusting relationships with service users

– Carry out general administrative duties and housing management tasks

This is a Relief Support Worker position which enables you to pick up shifts at a time that suits you, which is ideal for fitting around personal commitments, study or caring responsibilities. The flexible shift pattern includes evenings, weekends and sleep-ins.

Due to the range and abilities of our residents you will need a minimum of twelve months prior experience of supporting older adults with dementia. Our Carlisle service is on a main public transport route and is easily accessible.

As a Creative Support Bank Staff member you will have access to our free app which allows you to pick up shifts in any area of the country and provides information on the service and shifts, including directions. You will be paid weekly.

We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Leader to play a pivotal role in our Domestic Abuse Service in location.
Sounds great, what will I be doing?
This role involves overseeing the day-to-day operations of the Hackney Domestic Abuse Service, ensuring high-quality, responsive support for women, children, and young people affected by domestic violence. The postholder is responsible for maintaining service compliance with legal requirements, contract specifications, and internal policies. Key duties include supervising and developing staff, managing safeguarding protocols, monitoring service performance, and ensuring that service users are actively involved in shaping the support they receive. Working closely with the Service Manager, the role also contributes to financial oversight, health and safety, property management, and maintaining accurate records and reports.
The position requires effective partnership working with a range of agencies, including schools, health professional
s, housing services, and the police, to deliver a seamless, joined-up approach to support. The role includes mentoring apprentices and students, participating in recruitment and grievance processes, and contributing to a co-produced service model that promotes user empowerment and independence. The postholder must also be prepared to take on additional responsibilities in the absence of the Service Manager and participate in the out-of-hours emergency on-call rota.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
This position is open to female applicants only, in accordance with Section 7(2)(b)(e) of the Sex Discrimination Act 1975, due to the nature of the role supporting women and children affected by domestic abuse. The ideal candidate will have experience promoting service user involvement and working within multi-agency environments, alongside the ability to use computer systems effectively for recording client and service information.
Key skills and knowledge required include strong staff management capabilities, in-depth understanding of the impact of domestic abuse on women and children, and familiarity with relevant legislation, housing law, welfare benefits, and legal remedies for domestic violence survivors. The role demands sound safe
guarding knowledge, excellent communication skills, and the ability to handle complex tasks within tight timeframes. A flexible approach is also necessary, including participation in the out-of-hours emergency on-call rota.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held on Friday 18th July at our Head OfficeDon't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed int
erview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Additional role requirements:

• Enhanced DBS check will be done on successful candidate. If there is anything that is likely to show up, please disclose this during application stage.

At PA Housing, we're all about people – not just properties. We’re looking for an Scheme Officer to deliver housing management services that go beyond the basics, helping residents sustain their tenancies, live independently, and stay connected with their communities.

This role is ideal for someone who’s confident working with a wide range of people, enjoys a varied day-to-day routine, and brings a problem-solving mindset with a strong sense of empathy and responsibility.

What’s in it for you?

Alongside a rewarding and impactful role, you’ll enjoy a range of fantastic benefits:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years (plus the option to buy more)
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Supportive and inclusive working environment

What you’ll be doing…

This is a busy, people-focused role where no two days are quite the same. You’ll be responsible for:

• Support residents to sustain their tenancies, promoting independence and wellbeing.
• Monitor rent accounts, helping to prevent arrears through support and payment plans.
• Manage communal areas including kitchens, lounges, pod lounges, gardens, and patios.
• Attend and contribute to tenancy panel meetings, viewings, and sign-ups.
• Carry out fire equipment and emergency alarm-call testing in line with policy.
• Offer advice and signposting on budgeting, benefits, and debt prevention.
• Ensure Housing Benefit claims are established and evidenced at the start of tenancies.
• Liaise with contractors and the customer contact centre to manage repairs and their quality.
• Record resident interactions and tenancy updates using our CRM system.
• Respond to emergency pull cords and carry out welfare checks when needed.
• Provide reports and input at internal and external meetings.
• Support with recruitment, induction, and supervision of new staff and contractors.
• Order supplies for the scheme in line with financial guidelines.
• Assist in cleaning and supervising communal area cleaning and gardening contracts.
• Participate in the 24-hour rota, including sleep-ins and waking nights when required.

What we’re looking for…

We’re looking for someone who is proactive, compassionate, and confident handling a variety of situations. Ideally, you’ll bring:

• A-level education or equivalent, and at least 2 years’ experience in the Housing Sector.
• Knowledge of housing administration, policy, and legal tenancy frameworks.
• Experience working with vulnerable individuals and supporting independent living.
• Confidence in managing ASB, tenant issues, and housing benefit processes.
• Strong decision-making skills and attention to detail.
• Good IT skills including use of Word, Excel, Email, and CRM systems.
• The ability to carry out light cleaning duties and supervise maintenance contractors.
• Physical ability to use stairs, as use of lifts may be restricted for health and safety.
• Excellent communication skills, with the ability to build trust and rapport.
• A collaborative approach and willingness to support residents and colleagues alike.

At PA Housing, we believe in respect, integrity, and accountability. Our work isn’t just about numbers – it’s about people, communities, and making things better. If you want to join a company where your contributions are recognised and valued, this could be the perfect next step for you.