Department: Witness Service - National
The role you’re applying for is in the Operations directorate and in the Witness Service team.
The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.
Our trained volunteers provide practical and emotional support and information to prosecution and defence witnesses in criminal cases.
We are looking for someone with the ability to develop and motivate volunteers and who has administrative skills and is computer literate to a high standard.
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within the courts, remote link sites and Witness Service provision. You will share responsibility for the effective coordination and development of approximately 50 volunteers who support witnesses in their journey through the criminal justice system.
In this role you will also be responsible for general service administrative tasks within the courts, as well as inputting service data.
Experience of the non-profit sector is desirable, but not essential.
Citizens Advice won a grant from the Ministry of Justice to run the Witness Service from April 2015. The Witness Service has nearly 300 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Citizens Advice provide free, independent and impartial advice and information to help people resolve their legal, money and other problems. In the past year we have helped over 2.5 million people solve over 6.2 million problems. Our national network delivers services from over 3,000 locations in England and Wales. In 2015 we won Charity Times Charity of the Year for our work. Now we want to do even more.
Citizens Advice values diversity, promotes equality and challenges discrimination. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non-binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profile.
Girlguiding is recruiting a Merchandise Planner, reporting to the Buying Manager, to work at our Trading Services.
The Merchandise Planner will be required to maintain, develop and manage the supplier base in order to achieve high standards of customer service for the membership, maximising stock availability, cash flow and profit requirements whilst undertaking product research and development as required including consultation with other Departments and volunteers. They will also be required to liaise with buying, marketing and publication colleagues to ensure that all promotional opportunities are taken, and information/ images for all promotional activities is provided as well as monitor slow selling lines and stock residues, taking appropriate action where required.
The post holder must ideally have experience of working in a customer focussed buying environment or hold a relevant degree in a business-related area of study as well as the ability to work under pressure and achieve deadlines and work as part of a team.They must also have excellent written and verbal communication skills along with the ability to build positive relationships with stakeholders at all levels.
Due to the nature of the work, 3 weekends in the year may be required, for which time off in lieu will be taken.
Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme, a member of the Business Disability Forum, and a member of Time to Change – improving attitudes towards mental health. While Girlguiding’s young members may be girl only, our staff team is mixed gender. We welcome applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or mental), gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.
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