This role is to support of the Advocacy Matters volunteer project and the running of the Advocacy Matters Steering Group.  Advocacy Matters has a thriving volunteer team comprising of Volunteer Advocates, Volunteer Office roles, Volunteer Events roles and Steering Group Members.  This position would involve directly supporting the volunteer team through training, mentoring, supervision and overseeing casework.

The role also involves the running of the Advocacy Matters Steering Group who provide a user involvement function to the strategic decision making of the organisation, training, self and peer advocacy and consultations.

User involvement is making sure the voices of people are heard and they can actively shape and improve the services they use and influence local and national policy. People who use services are experts on how they should be developed and delivered this is at the heart of Advocacy Matters ethos.

Please Call Kathryn Paynter to discuss

We are looking to appoint a new FD from either within or outside the Age UK community to work with the Chief Executive, Trustees, and wider organisation. This is an exciting opportunity for a dynamic financial leader.

 As part of the brief for the incoming FD, we want someone who can work with the Trustee Board, Leadership Management Team, staff and volunteer team, our partners, service users and the community so the charity has the maximum impact on improving the lives of elderly people in the community. Experience of working in the not-for-profit sector is essential.

 Age UK Coventry & Warwickshire has circa £5 million turnover, employs over 250 staff with over 300 volunteers. The Charity delivers Dementia care services, Information & Advice, Money Management services for vulnerable adults, Domestic support services, Social Prescribing, social activities, Counselling and Befriending, Charity shops and Waste recycling shops.

The successful candidate should have:

• A CCAB accountancy qualification
• Be highly organised, an eye for detail and able to see the bigger picture
• A track record of initiating, driving, developing, and implementing strategies and plans relating to outcomes and impact
• Be fully conversant with UK GAAP, Charity SORP, FRS102, and Charity Law
• A proven track record of leading and inspiring diverse teams to high level achievement and innovation
• Ability to translate complex financial data and present targeted messages to different audiences
• The ability to balance IMPACT with financial sustainability.

The FD recruitment pack can be downloaded here or alternatively from our website.

Applications are by form, not CV. No agencies please.

Closing date:  9.00am Monday 6th December 2021

Initial & Final Stage Interviews – w/c 13th December 2021

Return completed applications to Emma Stoney – Admin Team Leader via the contact details provided in the recruitment pack.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 37 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

IRW is currently recruiting for the position of ‘Orphans and Donor Care Officer' to join its dynamic Network & Resource Development Department. The purpose of the role is to provide comprehensive administrative support to the Islamic Relief Partner Development team focusing on Orphan Sponsorship and Donor Care responsibilities. To establish and maintain effective communication with all members of the team and other functions of IRW where relevant. Provide administrative support to Orphan Sponsorship from global donors and to help ensure that all donor queries are dealt with in a prompt and positive manner. To maintain Partner Development’s infrastructure, facilities and services to provide suitable work environment. To ensure Partner Development’s financial accountability, transparency and accuracy through participating in well designed and implemented systems, policies and procedures.

The successful candidate must have or be:

• Strong organisational skills and attention to detail; ability to organise; prioritise and work efficiently under pressure and subject to changing priorities; proven experience in meeting deadlines
• Excellent communication and interpersonal skills 
• Excellent levels of computer literacy
• Strong ability to work off of own initiative as well as be a team player
• Experience in managing multiple projects at the same time
• Experience in CRM management
• Experience in customer relations
• Considerable experience in general administration and customer service

Desirable:

• A professional or academic qualification in a Business Administration or International Development
• Working knowledge of a second language (e.g. Arabic/ Urdu/ Spanish/ Norwegian)
• Experience in working with volunteers
• Experience for working in non-profit organisation
• Experience in working for International Aid Organisation

If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 24/01/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• criminal records check
• receipt of satisfactory references

Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

How to apply 
 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.

Deadline for applications: Friday 10 December 2021

Interview date: Week commencing Monday 10 January 2022

We have roles available in 9 regions across the UK (see below). Roles will be home-based with some travel required within each region. 

Northeast 21.75 (3 Days) 1 role
Yorkshire and Humberside 36.25 (5 Days) 1 role
Northwest 21.75 (3 Days) 1 role
Wales 21.75 (3 Days) 1 role
East Midlands 21.75 (3 Days) 1 role
West Midlands 21.75 (3 Days) 1 role
Eastern 21.75 (3 Days) 1 role
South and Central 21.75 (3 Days) 1 role
West and Southwest 21.75 (3 Days) 1 role

Are you passionate about helping people? Do you have experience of using a case management approach to supporting people in traumatic situations? Do you have an understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area? Can you demonstrate experience of delivering support in a people centred service? Are you empathetic and an excellent communicator? If so, we’d love to hear from you.

We’re recruiting for a number of Local Caseworker roles to sit within our growing National Road Victim Service (NRVS) team. We are looking for experienced support professionals to establish local face-to-face delivery in locations across the UK. Local Caseworkers will provide case manage provision of immediate and early intervention care to victims of road death and serious and life changing injury.

The role will be subject to the latest covid-19 guidance. You will provide support to service users over the phone, through virtual meetings and written communications and face-to-face as required. The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

You will have a background in providing support to a vulnerable client group through both face to face and virtual settings. You will have knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement and experience of using a case management approach to supporting people in traumatic situations. You understand the importance and application of risk management and safeguarding procedures and are familiar with the Criminal Justice system and Coroners Court. You will live within one of the regions listed above and will have access to your own transport to travel across the region as required.

Key tasks

Reporting into a regional manager, you will be supporting service users who have suffered traumatic bereavement or serious and life changing injury by a road crash. You will be required to do so in a highly sensitive and empathetic manner, providing emotional support alongside complex practical information and advocacy requiring high level diplomacy skills. You will use a clinically and trauma informed casework methodology approach to support provision, using risk and needs assessments, with support plans working in partnership with both statutory and non-statutory support services.

Key tasks will include:

• Enable service users to cope with immediate practical challenges that may otherwise feel “too much to bear,” through a multi-agency approach to risk and needs planning.
• Support service users with their immediate wellbeing needs and address any safeguarding issues.
• Be informed and help service users discuss, in a safe environment, the emotional and physical symptoms that they are suffering; or are common to suffer and that they may suffer later.
• Develop a user-centred support plan, to help the service user cope with their emotional and physical symptoms.
• Develop and agree, with consent, a safe exit strategy via a continued pathway of further support that the service user accesses, if appropriate.
• Develop and maintain strong working relationships with other local specialist support services in the region both statutory and non-statutory.
• Participate additionally in team training, supervisory and development sessions, contributing to the professional development of yourself and the service through heuristic learnings.

You bring

Essential Qualities

• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Experience of using a case management approach to supporting people in traumatic situations.
• An understanding of the importance of working within standardised protocols and procedures.
• Experience of risk management and safeguarding procedures in a one-to-one support setting.
• An understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area.
• Demonstratable experience of delivering support in a people centred service.
• An understanding of the Criminal Justice system and Coroners Court.
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of consulting with other professionals within an advocacy setting.
• Excellent interpersonal skills, alongside effective communication skills, both verbally and in written form.
• The ability to deal sensitively and accurately with complex and emotionally charged situations.
• The ability to demonstrate empathy and control of own emotions and well-being, whilst supporting people/families who are suffering the effects of traumatic bereavement or serious and life changing injury.
• Proficiency in all standard office IT systems including Word, Excel and PowerPoint.
• Flexibility to work within the needs of the service requirements.
• A team player; you are outcomes focussed and work with others to get there.

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Completion of safeguarding and/or risk management training.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• We are open to secondments and candidates wanting to work flexibly or part time.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Can you deliver exceptional customer service and aspire to make a real impact on our customer journey?

About the role

Supporters are at the heart of everything we do, and we believe that donating to us should be a positive and rewarding experience. We are not funded by the government and rely completely on the generosity of our supporters to fund our life saving research.

Our Customer Payment Advisors play a pivotal role in ensuring the smooth process of customer payments, working closely with data and income processing. 

In this role, you’ll be processing and thanking all general donations, sponsorship, community fundraising and volunteer income and in memoriam. You will manage administrative tasks from internal and external customers in an efficient and helpful manner within agreed timescales and service levels.

Developing an excellent understanding of the BHF’s CRM database and associated procedures, you’ll ensure the accurate and responsible handling of all data in line with British Heart Foundation (BHF) data policies.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

About you

As our ideal candidate, you are a self-starter, with excellent attention to detail, and a calm, can-do attitude. Strong communication skills are essential plus the ability to build successful working relationships. 

You’ll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording / inputting of information. This will be matched by your data entry and manipulation skills and ability to proofread.
 
With excellent numerical skills you’ll also have the following skills and experience:
•          Ability to use own initiative and manage own workload
•          Ability to demonstrate excellent customer service skills and respond by telephone and in writing sensitively to our supporters and customers

About us
 
We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body, so we have our work cut out.

Here at the British Heart Foundation, we celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy, and we drive our strategy through our diversity and inclusion leaders group Kaleidoscope. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process 

There will be a two stage interview process and planed to be held on:

Telephone interviews - Wednesday 15th December 2021
First Stage Interviews - Monday 20th December 2021 
The interview process will be held over MS Teams. 

What can we offer you

To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
 
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.

Can you deliver exceptional customer service and aspire to make real impact on our customer journey? 
 
The Customer Relations Advisors play a pivotal role in ensuring that all feedback from our customers receives a high-quality response. As part of our Feedback Team you will not only help our customers with their enquiries, but you will help record and gather their feedback to help the British Heart Foundation (BHF) listen to the voice of the customer. You will assist colleagues around the organisation in responding to customer feedback within the policy timescales.
 
Using our Customer Relationship Management database system, you'll input and monitor data to ensure we deliver an accurate service, make informed decisions and track trends.
 
Whether it be complaints, compliments, or customer queries you’ll take ownership of feedback received and embody our values to ensure our customers feel that they are at the heart of what we do.

Please note - the internal job title for this role is "Customer Feedback Advisor".

About you

With demonstrable experience of working in a complaints team, you’ll be a self-starter with excellent attention to detail and a calm, can-do attitude. Strong communication skills are essential plus the ability to build successful working relationships.  You'll be able to work with a wide variety of internal and external stakeholders.
 
To be successful in this role you will be:
• Passionate about delivering world-class customer service
• Demonstrable complaint management experience, in a contact centre environment
• Problem solver who is able to remain calm and focused in pressurised situations as well as managing and resolving conflict
• Proficient using computer systems specifically relating to Microsoft Office packages and database/CRM systems
 
We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham Office.

About us
 
We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.
 

Here at the British Heart Foundation we celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy and we drive our strategy through our diversity and inclusion leaders group Kaleidoscope. Our aim is for all our colleagues and volunteers to bring their true self to work, so we can continue to fund life saving research.

We understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process

Please note interviews will be held over Microsoft Teams.

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click through to our website. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.