Independent nhs complaints advocacy jobs near London
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Each year Age UK East London helps 9500 older east Londoners living in the country’s top pensioner poverty hotspots. Many are aged 70+, living alone in poverty and poor health. Most people have one or more long-term conditions, for example diabetes, COPD, or heart disease. They often struggle to access services and have no family to support. They are struggling to make ends meet and watching every penny. With millions more individuals and families soon to be tipped over into poverty by the rising cost of living we are here to help mitigate the worst impact and ensure that people don’t have to choose between heating and eating.
We deliver advice across the three London Boroughs of Tower Hamlets, Hackney and Newham. Each year 2,100 clients receive detailed casework. Around 1,400 are experiencing significant life events, which are often interlinked.
During the year to 31st March 2022, we helped older people improve their financial position by £2.8million. Overall, 96.5% of our clients felt they were treated with respect by staff and given clear and useful information. 93% felt the support they received allowed them to stay as independent as possible.
Our I&A Service has grown to meet the ever-increasing needs to our communities and we aim to continue to develop our capacity and accessibility whilst maintaining the highest quality standards and achieving maximum outcomes for our customers. To support the next phase of growth, we are recruiting a Senior Advisor to join our team to support the development and delivery of an expert, preventative and well-being focussed Information and Advice Service delivered across multiple channels.
JOB PURPOSE
- To support the Head of Advice, Advocacy and Integration to develop, deliver and sustain trusted independent advice services to AQS standard.
- To supervise and support a team of advisors and volunteers across three East London boroughs to maintain excellent case records and guarantee quality of advice.
- Provide information and advice to Adults and their carers and their carers to maximise their income, promote their wellbeing and independence.
- To support the development and implementation of an advice service that is accessible remotely, face to face, in multiple settings and use technology to reach as many local people as possible.
- Support integration of services, partnership development and multi-disciplinary working in our communities.
KEY TASKS
Supervisory Duties
- To complete file reviews and case checking procedures in line with the current Quality Standards.
- To conduct supervision and appraisal of the information and advice team.
- Supervise the work load of the advice team, allocating cases, monitoring case progress to ensure timely completion of referrals.
- Represent AUKEL at network and partnership meetings ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough.
- Conducting and recording regular team meetings.
Provision of Advice
- To carry out benefit checks, benefit applications and form filling services to older people and their carers.
- Escalate cases, raise complaints and challenge decisions made about our clients which are unlawful or erroneous.
- Provide accurate and up to date advice on housing, Community Care and Consumer Rights.
Reporting and monitoring
- Supervise and Monitor our client database to ensure the information we hold is accurate and up to date.
- Support the Head of Advice, Advocacy and Integration to compile and submit regular evaluation and monitoring reports to our funders making sure relevant information is available and accurate.
- Generate outcomes data and gather customer satisfaction surveys.
General
- To undertake any other duties within the competence of the post holder under the direction of the Head of Advice, Advocacy and Integration as may be required from time to time for the smooth running of Age UK East London.
- Represent AUKEL at network and partnership meetings ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough.
- Promote the Information and advice Service and develop communication plans.
- Attend regular Team Meetings and Supervision to ensure personal development and the continuous improvement of the Information and Advice Service.
- To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).
FUNCTIONAL LINKS
- The post holder will be line managed by the Head of Advice, Advocacy and Integration.
- Supervisory responsibility for 4 advisors and sundry volunteers.
- Close working with GP’s, Outreach Venues, Hospital Ward Staff, Local Authorities and other AUKEL Services.
- Close working with the Advice Provider Networks in East London.
PERSON SPECIFICATION
Experience
- Minimum of 18 months supervisory experience in a Quality Mark holding advice service.
- Experience of providing advice services that support carers and older people enabling their independence by providing up to date knowledge of services available to them.
- Demonstrable experience in negotiating Welfare Benefit changes and duties to carers in accordance relevant legislation.
- Holds NVQ Level 4 Advice & Guidance, or equivalent, qualification.
- Experience of people management.
Knowledge and understanding
- Knowledge of Issues that affect adults, older adults and their carers.
- Understanding of confidentiality policy and practice.
- Understanding of equality and diversity in practice.
- Understanding and commitment to empowering service users.
- Understanding of relevant legislation, areas of law, tribunal system and local authority acts.
- Knowledge of wider Adult Social care sector, integrated commissioning and NHS 10 Year Plan.
Skills/Attributes
- Commitment to working creatively within a team.
- An open minded and questioning approach.
- Excellent communication, numeracy and literacy skills.
- Good planning and organisational skills.
- Demonstrable leadership qualities.
Additional requirements
- This post requires IT skills in Windows and ability to use Microsoft word and excel;
- This post may require occasional evening and weekend work.
- As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.
PLEASE DOWNLOAD THE APPLICATION PACK TO FIND OUT MORE ABOUT THE ROLE AND THE BENEFITS OFFERED BY AGE UK EAST LONDON.
The client requests no contact from agencies or media sales.
Independent Advocate
Hybrid working: working in Lambeth and Hillingdon, London
Job reference: 82
Contract type: Permanent
Full time: 37 hours, 5 days per week working Monday to Friday 9am-5pm
Salary: £21,715.00 to £23,292.00 per annum (dependent on experience) plus £3,182.00 per annum London Weighting
Benefits:
- 25 days annual leave
- Cash Wellbeing Healthcare Plan Cover
- Death in service benefit
- Option to buy up to 5 days annual leave
- Discretionary shut down days at Christmas
- 1 Community Leave Day per annum
- Bike to work scheme
We are looking for an Independent Advocate to join our London team working on our Advocacy contract based in the Lambeth and Hillingdon area of London. The Independent Advocate is an integrated role covering the Mental Capacity Act, Mental Health Act and Care Act statutory services, and also our Community advocacy service. Successful candidates will be expected to become proficient across all of these services so we are looking for people with a passion and willingness to build on current experience and strive to continually develop.
Our ideal candidate will have worked in advocacy, information and advice or similar role before, ideally in a health, social care or voluntary setting and will have strong experience of working with vulnerable adults affected by significant health and social care issues who find it difficult to speak up for themselves; and experience providing persuasive verbal and written representations.
In this role you will be supporting a wide range of vulnerable adults often with profound and multiple needs. The successful candidate will need a good working knowledge of public and voluntary organisations to enable them to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Resilience will be one of your key qualities as well as experience of working with clients with learning disabilities, dementia, mental health, serious physical health issues, and experience of working within secure settings.
You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate.
Travel expenses will only be paid once in Zones 1-6.
As a minimum you should have:
- A good understanding of statutory advocacy under the Care Act 2014, Mental Capacity Act 2005 and Mental Health Act 1983 (2007 Amendments)
- An understanding of relevant public sector complaints processes
- Experience providing written reports to a high standard
- Ability to form positive boundaried working relationships with a wide range of clients
- Ability to support clients who may have a range of particular communication and other needs
- Ability to provide non-instructed advocacy
- Ability to manage a complex caseload covering a wide range of subjects
- Ability to research options to ensure clients can make an informed choice
- Excellent communications skills, able to communicate sensitively and empathetically
- Ability to communicate effectively with professionals and other organisations
- Manage risk to self and others
- Good personal planning and organisational skills
- Good IT skills
- An effective team player
- Flexible positive approach
Ideally you will also have:
- An excellent working knowledge and experience working within the frameworks of the Care Act 2014, Mental Capacity Act 2005 and Mental Health Act 1983 (2007 Amendments)
- Knowledge of advocacy best practice and experience delivering advocacy to the highest standards
- Excellent knowledge of public and third sector organisations and processes
- Experience of using relevant complaints processes
- Completed the National Advocacy Qualification
- Knowledge of non-Instructed advocacy
- Experience of working with people with a range of needs including acquired brain injury, autism, learning disabilities, dementia, mental health problems (including diagnosed mental disorders)
- Willingness to work in a range of environments
How to apply
We’re keen to get someone started in this role. If you think this sounds like the ideal job for you, please apply as soon as possible as we may close this job advert early if we receive a high number of applications.
Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria, if you hold a current driving licence and have access to your own vehicle and your notice period.
Please submit your CV and cover letter quoting reference 82.
Closing date: 18th July 2022
Interviews: TBC
We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.
For an informal discussion please contact Anna Duthie, Community Manager.
A DBS check will be required for this post.
POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.
Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria, if you hold a current driving licence and have access to your own vehicle and your notice period.
Please submit your CV and cover letter quoting reference 82.
POhWER is a charity and membership organisation. We provide information, advice, support and advocacy to people who experience disability, vuln... Read more
The client requests no contact from agencies or media sales.
Independent Advocate
Home Based: working in Hillingdon, London
Job reference: 65
Contract type: Fixed-term (14 months)
Full time: 37 hours, 5 days per week working Monday to Friday 9am-5pm
Salary: £21,715.00 to £23,292.00 per annum (dependent on experience) plus £3,182.00 per annum London Weighting
Benefits:
- 25 days annual leave
- Cash Wellbeing Healthcare Plan Cover
- Death in service benefit
- Option to buy up to 5 days annual leave
- Discretionary shut down days at Christmas
- 1 Community Leave Day per annum
- Bike to work scheme
We are looking for an Independent Advocate to join our London team working on our Advocacy contract based in the Hillingdon area of London. The Independent Advocate is an integrated role covering the Mental Capacity Act, Mental Health Act and Care Act statutory services, and also our Community advocacy service. Successful candidates will be expected to become proficient across all of these services so we are looking for people with a passion and willingness to build on current experience and strive to continually develop.
Our ideal candidate will have worked in advocacy, information and advice or similar role before, ideally in a health, social care or voluntary setting and will have strong experience of working with vulnerable adults affected by significant health and social care issues who find it difficult to speak up for themselves; and experience providing persuasive verbal and written representations.
In this role you will be supporting a wide range of vulnerable adults often with profound and multiple needs. The successful candidate will need a good working knowledge of public and voluntary organisations to enable them to work in partnership with clients and professionals, gaining an understanding of their issues by listening, exploring options and taking action as directed by them. Resilience will be one of your key qualities as well as experience of working with clients with learning disabilities, dementia, mental health, serious physical health issues, and experience of working within secure settings.
You will need to have a flexible attitude and must be comfortable handling highly sensitive information whilst able to work well independently and confidently on behalf of others. Strong communication skills and time management skills will be required and you will need to be computer literate.
Travel expenses will only be paid once in Zones 1-6.
As a minimum you should have:
- A good understanding of statutory advocacy under the Care Act 2014, Mental Capacity Act 2005 and Mental Health Act 1983 (2007 Amendments)
- An understanding of relevant public sector complaints processes
- Experience providing written reports to a high standard
- Ability to form positive boundaried working relationships with a wide range of clients
- Ability to support clients who may have a range of particular communication and other needs
- Ability to provide non-instructed advocacy
- Ability to manage a complex caseload covering a wide range of subjects
- Ability to research options to ensure clients can make an informed choice
- Excellent communications skills, able to communicate sensitively and empathetically
- Ability to communicate effectively with professionals and other organisations
- Manage risk to self and others
- Good personal planning and organisational skills
- Good IT skills
- An effective team player
- Flexible positive approach
Ideally you will also have:
- An excellent working knowledge and experience working within the frameworks of the Care Act 2014, Mental Capacity Act 2005 and Mental Health Act 1983 (2007 Amendments)
- Knowledge of advocacy best practice and experience delivering advocacy to the highest standards
- Excellent knowledge of public and third sector organisations and processes
- Experience of using relevant complaints processes
- Completed the National Advocacy Qualification
- Knowledge of non-Instructed advocacy
- Experience of working with people with a range of needs including acquired brain injury, autism, learning disabilities, dementia, mental health problems (including diagnosed mental disorders)
- Willingness to work in a range of environments
How to apply
We’re keen to get someone started in this role. If you think this sounds like the ideal job for you, please apply as soon as possible as we may close this job advert early if we receive a high number of applications.
Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria, if you hold a current driving licence and have access to your own vehicle and your notice period.
Please submit your CV and cover letter quoting reference 65.
Closing date: 30th June 2022
Interviews: TBC
We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.
For an informal discussion please contact Mark Miles or Anna Duthie, Community Managers.
A DBS check will be required for this post.
POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.
Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria, if you hold a current driving licence and have access to your own vehicle and your notice period.
POhWER is a charity and membership organisation. We provide information, advice, support and advocacy to people who experience disability, vuln... Read more
The client requests no contact from agencies or media sales.
Women and Girls Network (WGN) is looking for an experienced and dynamic Sexual Violence Helpline Practitioner to join our highly successful Advice & Helpline Team.
As the Helpline Practitioner you will provide validating and transformative emotional support to survivors of sexual violence via WGN’s Sexual Violence Helpline and Web Chat. You will also provide practical and advocacy support, amplify survivors’ voices and create a non-judgemental and validating space where survivors are free to be their authentic selves, are able to safely explore their rights, options and entitlements, and make informed choices about their future.
The Helpline Service provides a trauma-informed, intersectional, woman-centred and strengths based emotional support for survivors on their unique journey of healing and growth. The work is delivered through a commitment to an anti-oppressive, feminist framework that strives to address additional barriers and meet the diverse range of survivors needs.
You will be joining the service at an exciting time of growth and development, and you will be playing a key role in helping us take the service to the next level, by widening access, representation and ensuring the service continues to evolve and meet emerging needs.
The ideal candidate will be will be experienced in providing phone and web chat based emotional support to self-identifying women and girls, and have an excellent insight into the needs of survivors of sexual violence. This is a unique opportunity for an exceptional practitioner to join one of the leading specialist organisations within the women’s sector, and play a pivotal role in the development and delivery of a service for survivors of sexual violence in London. If you have the required skills and are passionate about supporting survivors of sexual violence, then we would love to hear from you.
This role will initially involve regular office based (in Ealing and Shepherds Bush, as well as travel across London) as well as community based and remote working, and it is anticipated that this will evolve overtime in line with Service User, service and organisational requirements.
We provide clinical supervision, access to an ongoing professional development opportunities and the opportunity to work in a leading multi-cultural, feminist organisation. WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian, Minority and Ethnic communities.
Interview date: Week commencing 25th of July 2022.
This post is subject to satisfactory references and DBS checks.
WGN is an equal opportunities employer. The above post is exempt under the Equality Act 2010, Schedule 9 Part 1.
Established in 1987, Women and Girls Network (WGN) has spent over 30 years supporting women and girls across London affected by gender-based vi... Read more
The client requests no contact from agencies or media sales.
We are seeking a Community Connector in what is a very ambitious, exciting, and innovative programme supporting people over 50 living in Haringey.
This programme has been running for nearly three years and offers us an opportunity to develop creative solutions to combat social isolation and loneliness. We are now entering a new contract phase in our fourth year, which provides an opportunity for the team to put their mark on the strategy and development of the program and to ultimately make a real difference to the lives of older people.
We have one fixed-term vacancy in the team since a current member of the team will be covering the Programme Manager role whilst they are on maternity leave until the end of March 2023. The team of Community Connectors is made up of six individuals who are based out in the community.
The Role Description and Person Specification in this pack describe the job and the personal profile which will be required to perform the role to the standard we expect. Please address these criteria when making your application but if there are some knowledge criteria that you think you may not fully meet, we may be able to address these as part of the induction training.
We are looking for individuals who are passionate about improving the lives of older people, and the who have well developed interpersonal skills and are willing to go “that extra mile” to meet our challenging targets.
An exciting career step to lead on community building for older people, including LGBTQI+ residents: Would you like to be part of an innovative multi-agency programme supporting Haringey residents who are 50+, at risk of social isolation or who have suffered a recent life event that threatens their wellbeing?
You will be responsible for one of eight localities offering generic and specialist information, signposting, guidance and short-term support to older people living in Haringey to maintain their independence and remain in their own home.
You will ensure that those from the LGBTQI+ community, those with mental health issues, Learning Disabilities and others at risk of social isolation are encouraged to engage with our services. If you are passionate about engaging with older people in a diverse community and can work on your own initiative to help us develop a new service, we would like to hear from you.
We welcome applications from people of all ages and demographic characteristics.
Public Voice is a Community Interest Company (CIC) with a mission to improve services through user engagement.
Our vision is ... Read more